[Q] Random reboots everywhere - ONE Q&A, Help & Troubleshooting

Hey People,
Unfortunately, I have a little problem with my One. It runs barely a day without random reboot. When I load it over night the One reboots always . I have already opened a ticket in jira. Unfortunately, there is still no answer came. Maybe you have an idea. Last_kgms files attached to the jira ticket.
https://jira.cyanogenmod.org/browse/BACON-2971?filter=-2

check out what i wrote there: http://forum.xda-developers.com/one...us-one-stock-cm11-t2839870/page5#post59362462
sounds simliar to what i used to have and so far it seems fixed.

lucker#1 said:
check out what i wrote there: http://forum.xda-developers.com/one...us-one-stock-cm11-t2839870/page5#post59362462
sounds simliar to what i used to have and so far it seems fixed.
Click to expand...
Click to collapse
Hey. Re-flashed the complete stock firmware two weeks ago without flashing another rom. Seems to fixed my reboots. Thinking about trying cm12. Not sure how stable it is.

Related

Problems with official wm6.1 release

Hi all,
I have just upgraded to the official WM6.1 release. First everything was working fine, but after a little while phone began to dial numbers like crazy and the device became unresponsive.
Any thoughts?
Has anyone else experienced the same?
Many thanks,
Chris
If I understand your symptons, I think I had the very same problem some time ago.
http://forum.xda-developers.com/showthread.php?t=384791
I only fixed it by getting a replacement. Later, it turned out that my photo button was 'broken'.
Check all your buttons, maybe the problem is situated there. Maybe not...
Chris08 said:
Hi all,
I have just upgraded to the official WM6.1 release. First everything was working fine, but after a little while phone began to dial numbers like crazy and the device became unresponsive.
Any thoughts?
Has anyone else experienced the same?
Many thanks,
Chris
Click to expand...
Click to collapse
I think there were other reports of this in one of the two main threads on the official release. Have you installed any other keyboards/SIPs?
I wouldn't blame this on hardware yet, especially if you don't have the problem with other ROMS.
Gents, I also flased the new official rom but have had a number of occassions where the device has stopped responding. Soft reset is the only thing that resolves. Sometimes it freezes, as if it is 'hanging', then suddenly works again. Not sure why. Tried a hard reset but still have same problems. Thinking bout flashing back to the WM 6 rom. Any thoughts?
haroldallen said:
Gents, I also flased the new official rom but have had a number of occassions where the device has stopped responding. Soft reset is the only thing that resolves. Sometimes it freezes, as if it is 'hanging', then suddenly works again. Not sure why. Tried a hard reset but still have same problems. Thinking bout flashing back to the WM 6 rom. Any thoughts?
Click to expand...
Click to collapse
I would flash back to the WM6.1 ROM.
Hard reset before customization. aka At the screen where is says "tap the screen to begin to setup your device."
If that still doesn't work then after you are done with the customization flash the 1.65.16.25 radio and see if that works.
skype and tcpmp dont work. lots of freezes and lots of error reports wanting to be sent to microsoft. the most adventurous firmware uograde that i have ever experienced and it ate up the whole of my sunday and it is yet to eat up more of my time.
very irresponsible of htc to release something as unripe as this. i doubtv anything got tested before the release.
jinxman said:
skype and tcpmp dont work. lots of freezes and lots of error reports wanting to be sent to microsoft. the most adventurous firmware uograde that i have ever experienced and it ate up the whole of my sunday and it is yet to eat up more of my time.
very irresponsible of htc to release something as unripe as this. i doubtv anything got tested before the release.
Click to expand...
Click to collapse
An application not working is not HTC's fault. This is an OS upgrade and vendors need to upgrade their apps. I don't believe I have found an official/leaked 6.1 ROM that DOES run Skype....only cooked versions.
bengalih said:
I think there were other reports of this in one of the two main threads on the official release. Have you installed any other keyboards/SIPs?
I wouldn't blame this on hardware yet, especially if you don't have the problem with other ROMS.
Click to expand...
Click to collapse
Hi,
I installed some other keyboard some time ago. But that was before flashing to this new upgrade. I suppose that they will be gone when doing so.
The thing is that it is working fine for some time, about 10 minutes after i flashed to this new upgrade and it begins to dial numbers.
If I do a soft reset the problem begins when I press any key.
Many thanks for any help!
where do you get offical 6.1?
where do you get the offical wm 6.1?
i go to the HTC website and log into the E-club click phone software updates and nothing happens....
i went to att website and cant find anything im actually talking to an ATT rep now but its prty obvious they have no idea what i am talking about as the girl responded with youll need to plug it into a Microsoft computer,
Chris08 said:
Hi all,
I have just upgraded to the official WM6.1 release. First everything was working fine, but after a little while phone began to dial numbers like crazy and the device became unresponsive.
Any thoughts?
Has anyone else experienced the same?
Many thanks,
Chris
Click to expand...
Click to collapse
I had exact same issues, the device dialed all kinds of numbers, alphabets, etc and would not respond for about 5-7 seconds at random times.
I hear someone got that issue fixed by changing SPL and/or chaning Page Pool size to 16MB.
I hope someone can confirm that and make that a sticky before I revert back to this ROM, I am using 3.02 now.
digitalextremes said:
I had exact same issues, the device dialed all kinds of numbers, alphabets, etc and would not respond for about 5-7 seconds at random times.
I hear someone got that issue fixed by changing SPL and/or chaning Page Pool size to 16MB.
I hope someone can confirm that and make that a sticky before I revert back to this ROM, I am using 3.02 now.
Click to expand...
Click to collapse
Didn't change the SPL but changed to 16MB pagepool. The intermittent sluggishness is cured about 90%. Wish there was way to fix this 100%
haroldallen said:
Gents, I also flased the new official rom but have had a number of occassions where the device has stopped responding. Soft reset is the only thing that resolves. Sometimes it freezes, as if it is 'hanging', then suddenly works again. Not sure why. Tried a hard reset but still have same problems. Thinking bout flashing back to the WM 6 rom. Any thoughts?
Click to expand...
Click to collapse
This is the same issue I had. The freeze ups were driving me crazy. I got rid of it and am very happy camper again.
Beware changing SPL...
The file on rapidshare, SSPL-KAIS.exe may be infected with a virus. Trend identified it containing the PAK_Generic.005 virus/malware. Your mileage may vary...
http://forum.xda-developers.com/showthread.php?t=394839
digitalextremes said:
I had exact same issues, the device dialed all kinds of numbers, alphabets, etc and would not respond for about 5-7 seconds at random times.
I hear someone got that issue fixed by changing SPL and/or chaning Page Pool size to 16MB.
I hope someone can confirm that and make that a sticky before I revert back to this ROM, I am using 3.02 now.
Click to expand...
Click to collapse
Has anyone found a solution to this thing as of yet?
I fashed the HardASPL that came with the rom but still same result.
Many thanks,
Chris
digitalextremes said:
I had exact same issues, the device dialed all kinds of numbers, alphabets, etc and would not respond for about 5-7 seconds at random times.s
Click to expand...
Click to collapse
I have this problem too. Now Im back on my 6.0 ROM
bengalih said:
An application not working is not HTC's fault. This is an OS upgrade and vendors need to upgrade their apps. I don't believe I have found an official/leaked 6.1 ROM that DOES run Skype....only cooked versions.
Click to expand...
Click to collapse
i am aware of that. but somehow very popular 3rd party software just should be taken into consideration, not to annoy most of the updaters.
apart from the random unresponsivenesses, crashes and freezes, what i find pretty unacceptable, is that you cannot restore a backup from the old system although i was given backup software from htc itself. and we are talking about an upgrade from 6.0 to 6.1. had they called it 7, i would have understood the incompatibility.
i am new to the windows mobile world, so i guess i need to keep shut and swallow what is being offered as i dont have any other choice yet.
but the future is looking bright and we will look back at these occasions and have a laugh when sometime soon everything will be functioning seamlessly with the linux based android and palm operating systems. i heard that nokia too wants to join the fun. lets see.
for now, i will need to revert back to 6.0

CM9 Alpha 6 - Random Issues

Since I flashed over to CM9 A6, I've noticed a few random issues and would like to know if anyone else has seen this happen on their phones.
First, when updating my apps, I've had my phone quick reboot (or possibly a crash?) in the middle of the update process. This has only happened twice so far and once it "rebooted", the update continued and I did not experience any adverse effects after.
Second, this morning when I checked my phone, I received a notification that I had 24 new emails. When I checked it, I found that these were all old emails that I had already read but were still in my inbox. Basically, it was as if I had just configured email on my phone for the first time.
I'm not exactly sure how to post log files and I'll be sure to do my research to find out but am just curious to see if anyone else has seen this happen with theirs since flashing. I did a clean wipe and install, S-ON, flashed the boot.img, etc. The phone is working as it should minus these few glitches that I've seen since flashing.
eparico said:
Since I flashed over to CM9 A6, I've noticed a few random issues and would like to know if anyone else has seen this happen on their phones.
First, when updating my apps, I've had my phone quick reboot (or possibly a crash?) in the middle of the update process. This has only happened twice so far and once it "rebooted", the update continued and I did not experience any adverse effects after.
Second, this morning when I checked my phone, I received a notification that I had 24 new emails. When I checked it, I found that these were all old emails that I had already read but were still in my inbox. Basically, it was as if I had just configured email on my phone for the first time.
I'm not exactly sure how to post log files and I'll be sure to do my research to find out but am just curious to see if anyone else has seen this happen with theirs since flashing. I did a clean wipe and install, S-ON, flashed the boot.img, etc. The phone is working as it should minus these few glitches that I've seen since flashing.
Click to expand...
Click to collapse
im s-on unlocked running alpha 6. im having none of the problems youve stated, maybe try wiping and re-flashing. the olny thing im experiencing is some battery drain
I only get a reboot when I turn on wifi or a wifi tether app, and that's so rare I can't get a logcat on it.
Sent from Spaceball One.
blackknightavalon said:
I only get a reboot when I turn on wifi or a wifi tether app, and that's so rare I can't get a logcat on it.
Sent from Spaceball One.
Click to expand...
Click to collapse
I had this happen the other day. The phone seemed to lockup for a moment, came back, then I flipped the WiFi toggle and black screen then splash screen. I don't know if I could reproduce it if I had to.
Hastily spouted for your befuddlement
Coug76 said:
I had this happen the other day. The phone seemed to lockup for a moment, came back, then I flipped the WiFi toggle and black screen then splash screen. I don't know if I could reproduce it if I had to.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
It only happens once in a few days for me. As I said, this makes it tricky to get a logcat.
Sent from Spaceball One.
wiswis said:
im s-on unlocked running alpha 6. im having none of the problems youve stated, maybe try wiping and re-flashing. the olny thing im experiencing is some battery drain
Click to expand...
Click to collapse
I've been keeping an eye on the developer thread about the battery drain and have noticed it myself. The issues I'm having aren't that big of a deal, I just thought I'd throw the question out there to see if anyone else has seen it happen with their phone. If they have, it could be worth reporting but if no one else has seen it, I'm not going to worry about it. Like I mentioned, everything is working as it should and I can deal with the random crash/reboot until the next alpha release.
Thanks to those who replied.

[Q] HELP! touchscreen issues

hi everyone - not a new issue, but seems like most ppls phone has this figured out now after 44s.
Getting ghost touches and very slow/laggy scroll/swipe response...basically have to press and drag the finger to get anything working.
Currently running stock CM11s 44s with a locked bootloader, completely flashed back to stock using the zip file from cyanogens website. but i have tried CM, Omni, paranoid, and have tried diff kernels including franco, but it doesnt seem to wanna work.
here is a link to my screencast - kinda hard to see but i tried to record what happns when i imitate typing.
https://drive.google.com/file/d/0B1quWiDbFcajdkdTaGhwZzc4M1k/view?usp=sharing
any help would be appreciated! i have seen other posts on this, but nothing seems to be working! what am i missing!?!? :crying:
I have seen other people complain about this and it seems to be a bug, there is no fix at the moment. Wipe the screen clean with a microfiber/lint free cloth while the phone is off. If you think it's hardware damage then use your warranty and send it in.
hmm. I have contacted one plus and have submitted a ticket a while ago, but they are extremely slow in responding. its been over 20days now. Since the touchscreen works fine for the first 15 20mins, i thought it would be a software issue that i could somehow fix....
There will be a new Touchscreen firmware soon
nice!! where did u hear/read this? any ideas when?
hassan3216 said:
nice!! where did u hear/read this? any ideas when?
Click to expand...
Click to collapse
it's a known problem. I have it too. I don't think a firmware update is going to fix it.
http://gadgets.ndtv.com/mobiles/new...defect-affecting-touchscreen-digitiser-625211
https://forums.oneplus.net/threads/touch-screen-issues-were-listening.186829/

[Q] random reboots - last_kmsg included

I've updated to 44s, random reboots still occuring.
I rooted and got the last_kmsg from a couple of reboots.
See attached, any suggestions?
PS: I havne't seen it reboot while it's plugged into the USB cable so can't capture a logcat of the situation just yet.
luck02 said:
I've updated to 44s, random reboots still occuring.
I rooted and got the last_kmsg from a couple of reboots.
See attached, any suggestions?
PS: I havne't seen it reboot while it's plugged into the USB cable so can't capture a logcat of the situation just yet.
Click to expand...
Click to collapse
I did actually get a logcat. I've attached the last 5200 lines of output. The whole thing is too big.
I'm very interested to know the cause of this ptoblem, because I'm also getting reboots when flash back to 44S
Sent from my A0001
same problem 44S , everything stock , no root. Random reboots.
gabiX87 said:
same problem 44S , everything stock , no root. Random reboots.
Click to expand...
Click to collapse
Do you feel lag as well? I get lag on both 44S and android 5.0. Have no idea what is causing it, but I suspect it could be causing reboots as I have seen the phone freeze and reboot
Sent from my A0001
It seems to lag out somewhat when it's crashing.
I've asked OPO for an RMA / return. No word yet.
I just opened a PayPal dispute to speed things along in case OPO is slow to respond. I wonder if they had a huge bad batch or something.
luck02 said:
It seems to lag out somewhat when it's crashing.
I've asked OPO for an RMA / return. No word yet.
I just opened a PayPal dispute to speed things along in case OPO is slow to respond. I wonder if they had a huge bad batch or something.
Click to expand...
Click to collapse
I've asked for a return as well since 2 weeks ago, may also try going through PayPal as well. It's getting silly now
Sent from my A0001 using XDA Free mobile app
Welcome to the club guys.
Maybe you can contribute your last_kmsgs there and maybe we can all try to solve the problem.
It's so random it;s killing us all.
No solution I'm afraid as of yet but I have a feeling it is NOT HW related.
Anyway good luck to all of us
https://jira.cyanogenmod.org/browse/BACON-213

[Q][H]Touchscreen issue

Hi All,
During the last couple of weeks, with different ROMs I've been experiencing some touch screen issues. I feel like there is a 0.5s delay/lag on the touches which makes using the phone annoying. I can barely type and touches are not really accurate.
Not sure if there is any good app for testing the touchscreen, but I tried one (Test Touch) and as far as I can see, touches are not registered or are intermittently registered when fast touching the screen. (See Video). When I slowly drag the finger, a continuous line is traced.
I couldn't find anyone else having the same issue hence I'm posting this. Thanks for the help.
Current ROM: Temasek's UNOFFICIAL Build, 10.1, CM 12.1 .
Stock kernel.
Edit: Ram use is always lower than 50% and CPU usage is low.
Nikouy said:
Hi All,
During the last couple of weeks, with different ROMs I've been experiencing some touch screen issues. I feel like there is a 0.5s delay/lag on the touches which makes using the phone annoying. I can barely type and touches are not really accurate.
Not sure if there is any good app for testing the touchscreen, but I tried one (Test Touch) and as far as I can see, touches are not registered or are intermittently registered when fast touching the screen. (See Video). When I slowly drag the finger, a continuous line is traced.
I couldn't find anyone else having the same issue hence I'm posting this. Thanks for the help.
Current ROM: Temasek's UNOFFICIAL Build, 10.1, CM 12.1 .
Stock kernel.
Edit: Ram use is always lower than 50% and CPU usage is low.
Click to expand...
Click to collapse
You're not the only one- I opened a thread about this. Seems as something happened as people updated to android 5.x as did with me.
Hopefully someone can figure something out!
Seems more like an input lag- like you mentioned. Really annoying and makes it hard to type fast or use swype function.
You_got_owned123 said:
You're not the only one- I opened a thread about this. Seems as something happened as people updated to android 5.x as did with me.
Hopefully someone can figure something out!
Seems more like an input lag- like you mentioned. Really annoying and makes it hard to type fast or use swype function.
Click to expand...
Click to collapse
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
guih said:
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
Click to expand...
Click to collapse
Happy to know I am not the only one having this issue , good that we are on the same boat.
I'm travelling in a few days and can't go abroad with the phone in this "working" conditions so I will have to downgrade for sure. Any 5.0 ROM to recommend? A solution for 5.1 would be better
haha I was on Blisspop for a long time before moving to 5.1, it's a fantastic ROM!
guih said:
haha I was on Blisspop for a long time before moving to 5.1, it's a fantastic ROM!
Click to expand...
Click to collapse
I flashed Slim ROM, touches delay improved a bit but I was experiencing some lag on the hardware keys.
I just flashed last bacon firmware (from April 09) and RobbieL811 ROM and seems to be running smoothly, I wonder if it was a firmware issue. Thoughts?
Right, I have the same bloody problem, and I'm seriously thinking of going back to kit kat. What the hell happened, it worked perfectly. Does everybody have an unlocked bootloader? COS12 worked ok, lagged when hot, only after I unlocked the bootloader did it all go to ****. I just hope it'll go back to normal on KK and it isn't a permanent thing now..
Infinityyy said:
Right, I have the same bloody problem, and I'm seriously thinking of going back to kit kat. What the hell happened, it worked perfectly. Does everybody have an unlocked bootloader? COS12 worked ok, lagged when hot, only after I unlocked the bootloader did it all go to ****. I just hope it'll go back to normal on KK and it isn't a permanent thing now..
Click to expand...
Click to collapse
I have an unlocked bootloader and have moved from 11S to 12S and find its a lot better. I've seen people say they find the update better and some who have issues but your boot loader shouldnt really come into it. How did you update, what did you do since unlocking your bootloader?
gsmyth said:
I have an unlocked bootloader and have moved from 11S to 12S and find its a lot better. I've seen people say they find the update better and some who have issues but your boot loader shouldnt really come into it. How did you update, what did you do since unlocking your bootloader?
Click to expand...
Click to collapse
Went with COS12 for a while, then tried a 5.1 rom and it started going down from there. COS12 lagged a lot when the phone was charging, it got very hot for a while, and then cooled down. I don't know why touchscreen issues started happening, it worked ok for some time after installing 5.1, then for instance the settings app started scrolling slowly, the notification panel as well, some touches stopped being registered.. It's a weird issue, because it's not lagging, like skipping or so, but mostly it feels like the phone is in slow motion.
guih said:
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
Click to expand...
Click to collapse
Infinityyy said:
Went with COS12 for a while, then tried a 5.1 rom and it started going down from there. COS12 lagged a lot when the phone was charging, it got very hot for a while, and then cooled down. I don't know why touchscreen issues started happening, it worked ok for some time after installing 5.1, then for instance the settings app started scrolling slowly, the notification panel as well, some touches stopped being registered.. It's a weird issue, because it's not lagging, like skipping or so, but mostly it feels like the phone is in slow motion.
Click to expand...
Click to collapse
Same happens to mine.
I flashed 3 different ROMs today, 5.1 and 5.0, it was working fine for a few hours with one of them but after that It started with serious problems, to the point of nearly not registering any touch. After a reboot it improved a bit but it makes the phone unusable. I'm flying abroad in less than 12hrs and really need the phone.
Flashing a stock ROM or going to kit kat are the only options I see now.
Edit: Here I found some useful post, they state it's hardware not software.
Nikouy said:
Same happens to mine.
I flashed 3 different ROMs today, 5.1 and 5.0, it was working fine for a few hours with one of them but after that It started with serious problems, to the point of nearly not registering any touch. After a reboot it improved a bit but it makes the phone unusable. I'm flying abroad in less than 12hrs and really need the phone.
Flashing a stock ROM or going to kit kat are the only options I see now.
Edit: Here I found some useful post, they state it's hardware not software.
Click to expand...
Click to collapse
we're not alone man, multiple threads are popping up with people suffering from similar issues, including on reddit: http://www.reddit.com/r/oneplus/comments/33ky0u/open_post_to_oneplus_with_all_our_love_and/
I am having the same severe issues as well.
The nightmare begun after the 05Q update.
Ever since that update, no matter what I've tried, the touch problem is here.
I've tried numerous Roms + kernels combinations with no use.
OP support was trying twice to reset my phone to full factory reset to both Oxygen & CM11s with no use.
That is so frustrating.
i have the same problem, but only when i go outside and the weather is nice

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