My Mate 7 is not charging to 100%!! - Ascend Mate 7 Q&A, Help & Troubleshooting

hey everyone, having a frustrating issue here!
I just got the Mate 7 yesterday (MT7-TL09) and I had it charge overnight...this morning I woke up and the phone read 80%, which is really weird, because it had been charging from around 25% last night for 6 hours. This was my first time charging it.
I tried to look up more information about 'breaking in' to batteries and letting it drain and recharge, but as I'm using it now the battery seems fine (great battery life, only dropped 12% in the past 5 hours of very light usage).
Also, I have been using an iPhone charger to charge it, does the 4100mAh battery require a higher power charger? I will try to charge it with the iPad charger tonight and see if it makes a difference. It's really weird because I have never had that happen to any device that I had (had the xperia Z Ultra previously and it charged fine, albeit a little slower on the iPhone charger).
I can provide any other information about this phone if needed, i'm a noob! I want to know if there is something wrong so I can address the seller and exchange for a new one in time!

Don't use any other non huawei chargers !
DISCHARGE phone to the FLAT and charge it OFF leave it BE at least 2-3 hours !

It comes with a three prong charger and I am in North America
I will give it a try first...

The provided charger is 5 volts 2 Amp. You can use any charger delivering this charge. The original charger can be used with adapter.
Sent from my Coolpad 9976A using Tapatalk

frlud said:
It comes with a three prong charger and I am in North America
I will give it a try first...
Click to expand...
Click to collapse
You must have adaptors in shops n? am using EU charger which is not UK plug and I've purchased UK adapter..
http://img.diytrade.com/cdimg/72565...Plug_Adaptor_UK_Travel_Adaptor_UK_Adaptor.jpg

Related

Charging

How long does it typically take to fully charge your phone from about 30% or so? I have noticed that it takes really long to charge, I have had mine on charge for 4 or 5 hours and its only at 88%.
Usually about 3 hours here.
Sent from my Darkginger CM7 Google Nexus S!
Same, I would say about 3 hours.
I'm going to let it run down and time it. Something is definitely not right. If I put it charging when I go to bed it is not fully charged by the time I wake up.
Thread moved to Q&A.
Well the default charger is 0.15A right ?
I am using my Galaxy Tab's charger which is 2A and i get a full charge in like 1 hour.
The charger that came with it is a .7A I am using a 1A though.
I think I might have found the problem. The app "craigsphone" installed a service that was using 79% cpu. I tried killing it and it would come back. So I uninstalled it, now just have to test out to see if it charges faster.
I bought my phone on it's release day, and up until about a week or two ago, it's taken a VERY long time to charge up -literally all night long. But for some reason, it seems to have started charging faster here recently. It now only takes about 3 hours to charge up, from being near completely dead. I don't understand why this has apparently happened, but I'm not complaining lol.
-of course, I'm speaking of charging via the included wall charger. USB charging still takes all night for me
ikarma,
it depends on your charger.
I have 2 chargers:
- Original from HTC Desire
- Unknown brand
Both produce output 1000 mA (1A).
The time to charge from 4% to 100%:
- HTC charger = 4 hours
- Unknown brand = 6 hours
Here what I have done to this finding:
http://forum.xda-developers.com/showthread.php?t=917075
So again, it depends on your charger!
Probably my unknown brand does not really produce 1000 mA.
Bottom line, there are different quality chargers out there! Choose wisely
sedde said:
Well the default charger is 0.15A right ?
I am using my Galaxy Tab's charger which is 2A and i get a full charge in like 1 hour.
Click to expand...
Click to collapse
Wow, I'm dreaming of 1 hour...
Let me know where to buy such charger?
My default charger needs 4h15Min

Charger problem?

I bought a HTC Sensation from a guy and he didn't give me the genuine charger. The phone charged very slowly(6 from 1% to 100%). Since than I have tried many chargers(not genuine) and with nearly the same result. I than installed battery monitor widget. I see that while the phone is idle with the screen off it charges maximum 350mA. If i play 3D games in the meanwhile my battery goes down.
My question is how much mA does your battery charge when idle? How long does it take to fully charge? Is there any charger that I can buy from ebay or amazon that you have tried?
Sorry for the long question.Thx in advance
elvisypi said:
I bought a HTC Sensation from a guy and he didn't give me the genuine charger. The phone charged very slowly(6 from 1% to 100%). Since than I have tried many chargers(not genuine) and with nearly the same result. I than installed battery monitor widget. I see that while the phone is idle with the screen off it charges maximum 350mA. If i play 3D games in the meanwhile my battery goes down.
My question is how much mA does your battery charge when idle? How long does it take to fully charge? Is there any charger that I can buy from ebay or amazon that you have tried?
Sorry for the long question.Thx in advance
Click to expand...
Click to collapse
350mAh is very low for a maximum. How much mAh a charger uses to charge the battery depends on the battery level itself. If I'm down to say, 20%, my charger will charge at a rate of around 900-980 mAh. As the battery gets closer to full, say 90%, charging will taper off, and I might see about 200mAh.
Any charger rated at 5v - 1000mA (1A) will be what your after. I got an Australian certified charger off eBay for $10 and it does a great job.
My phone from say, 20%, on average will take around 1.5-2hrs to charge to 100%
Here's one very similar to what I bought. I had to buy one because my phone was purchased from Singapore, so obviously it didn't have the right adapter for Australia.
URL: http://pages.ebay.com/link/?nav=item.view&id=400208891755
Sent from my CM9 Stable Sensation using XDA Premium
I bought that anker battery that everyone keeps talking about and I have to say it works great although my phone takes a little longer to charge now (I'd say between 2.5 - 3 hours for a full charge). I'm currently tackling a new issue though, since I installed stable CM9 (a week or so ago) the battery will last most of the day but not the whole day where as CM7 would make the battery last a whole 24 hours. So around 30% less time with new rom!
I used to work in a phone shop and found that most USB micro chargers will be ok (from HTC, samsung and blackberry phones) and at home I either use the official HTC charger or a blackberry one.

Do you keep the battery mod on all the time?

I'm thinking out of picking up the Incipio battery mod. I normally plug in with about 30% left but after my research on prolonging battery life, I'm realizing the battery mod might actually extend the life of the Z Force battery.
Any ways, the point/question is: do you leave the mod always attached and charge it at night (or when you need to)? Or do you only attach the mod when your battery hits a certain percentage?
So far I only lose about 20% during a day. I know that's not much but I'm connected to a 4g network extender so I don't search for a signal.
To answer your question the first day I had the battery mod I set it in efficiency mode and just slapped it on. That sets the mod battery to kick in when the phi e battery hits 80%. It worked like a charm. At the end of the day my mod was at 70%.
I only used it the first day and since then it's just been sitting there charged. But I try to not let my battery fall below 70-80%.
Sent from my XT1254 using XDA Free mobile app
I leave my tumi battery mod connected all of the time.
Sent from my XT1650 using Tapatalk
Hopefully you will find my experience with the TUMI Wireless charging mod relevant, as I don't have experience with the incipio. I leave the TUMI on at all times. When I plug in before bed the TUMI stays attached and charges along with the phone. When I unplug and both the mod and phone are at 100%, the phone discharges until 80% when the TUMI kicks in automatically and keeps the phone charged at 80% until the TUMI hits 0% at which point the phone begins discharging from 80%. I've had this for a couple weeks now and my phone's battery level now occupies 0% of my thoughts throughout the day. It's like being back to the days of the flip phones that ran for 2 or 3 days before needing a charge (... at least that's a safe assumption, as I have no reason to not plug in before bed thus I've never tried to see how many days I can get). I leave every possible background process on, I have 4 or 5 widgets, wifi, Bluetooth, mobile data, high accuracy location mode, Nfc... all those are left on 100% of the time.
The one thing I will say is that the battery mod does add significant weight... but not size (I actually find it easier to hold with the mod attached). For me the extra weight is, comparatively, a very small price to pay for the above benefits.
Sent from my XT1650 using Tapatalk
For the record, the Tumi, Kate Spade, and Incipio should all behave identically...as they are all made by Incipio...the only differences between the 3 are looks...and price
Sent from my XT1650 using Tapatalk
edneum2 said:
Hopefully you will find my experience with the TUMI Wireless charging mod relevant, as I don't have experience with the incipio. I leave the TUMI on at all times. When I plug in before bed the TUMI stays attached and charges along with the phone. When I unplug and both the mod and phone are at 100%, the phone discharges until 80% when the TUMI kicks in automatically and keeps the phone charged at 80% until the TUMI hits 0% at which point the phone begins discharging from 80%. I've had this for a couple weeks now and my phone's battery level now occupies 0% of my thoughts throughout the day. It's like being back to the days of the flip phones that ran for 2 or 3 days before needing a charge (... at least that's a safe assumption, as I have no reason to not plug in before bed thus I've never tried to see how many days I can get). I leave every possible background process on, I have 4 or 5 widgets, wifi, Bluetooth, mobile data, high accuracy location mode, Nfc... all those are left on 100% of the time.
The one thing I will say is that the battery mod does add significant weight... but not size (I actually find it easier to hold with the mod attached). For me the extra weight is, comparatively, a very small price to pay for the above benefits.
Sent from my XT1650 using Tapatalk
Click to expand...
Click to collapse
This.
I want to be able to use my phone as it was meant to be used without thinking about battery life later in the day.
Note that only the non-wireless model charges the mod through the phone when the phone is plugged in via wire...
The wireless charging capable Tumi mod only charges via wireless. It will NOT charge through the phone.
Obviously when wireless charging it will charge both the mod and phone. When wired charging it only does the phone and not the mod.
However the non-wireless one does charge the mod when charging via wire (I tested it).
Sent from my XT1650 using Tapatalk
JasonJoel said:
Note that only the non-wireless model charges the mod through the phone when the phone is plugged in via wire...
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Click to collapse
Wow seriously? So if I got the Incipio with wireless charging from Best Buy, I wont be able to charge it without buying a wireless charging pad?
HotShotAzn said:
Wow seriously? So if I got the Incipio with wireless charging from Best Buy, I wont be able to charge it without buying a wireless charging pad?
Click to expand...
Click to collapse
Not true, I have the Tumi wireless mod: wired & wireless both charge mod & phone.
I have two of both models of Tumi in front of me, and I am 100% sure neither of the wireless models will charge through the phone when it is connected via USB. Not sure why yours is different...
To be clear both of the non-wireless models I have DO charge through the phone when connected via USB...
Sent from my XT1650 using Tapatalk
I have the incipio wireless charging battery pack, can confirm it does charge when the phone is connected with usb.
I wonder if it matters if the mod is in 'efficiency mode' or not... I didn't think so from previous testing, but I'll check that tomorrow.
Edit: I have been using another usb-c cable/charger, not the 'turbo 30' one that came with the phone... That may be the difference. I'll test tomorrow.
Sent from my XT1650 using Tapatalk
So I'll have to apologize. I charged one of the phones with the usb charger that came with the phone, and it DID charge both the phone and mod.
So I must have something else going on with my setup at work, as it definitely does NOT there (even after being plugged in for hours) ...
Sorry for the confusion, and misinformation!
Sent from my XT1650 using Tapatalk
It's been noted that the mods don't charge through the phone on anything but the stock charger or anything that puts out more than 3A @ 5V. That's the minimum requirement for engaging "turbo charging".
I bought my wife the Kate Spade battery pack and it officially died as a result of using a Droid Turbo 1 charger for her nightly charge. The first week or two, it charged just fine throughout the night. Now, however, it won't charge, even on the stock charger (although it will sometimes glitch out and say there is a 97% charge while still not supplying juice to the phone).
I have the Tumi with wireless charging, and I definitely prefer being able to charge it without the phone attached. As for my wife's, Big Red said that they offer a 1 year warranty on accessories, so I'll be able to take the dead one in for an exchange.
Word to the wise: use the stock charger whenever charging your phone with a non-wireless charging model of the battery packs attached. Wireless charging seems to work just fine, every night.
Sent from my XT1650 using Tapatalk
Ace2cool said:
It's been noted that the mods don't charge through the phone on anything but the stock charger or anything that puts out more than 3A @ 5V. That's the minimum requirement for engaging "turbo charging".
Click to expand...
Click to collapse
Actually I get my battery mod to charge using the Verizon branded usb c fast charger. I made sure it worked in a store before I bought it. It does pop up saying turbo charging also. It is not as fast as the Motorola charger. I use Ampere to test them. The Verizon charger is about 2200 and the Motorola one is about 5700. But that and the supplied charger are the only ones that will work to charge the mod. I got screen shots somewhere. I'll try to post them.
Sent from my XT1254 using XDA Free mobile app
The screen shot with the white background shows the supplied Motorola charger.
The screen shot with the white background is the Verizon branded USB C fast charger.
Hope this helps. I've tried using about 15 different chargers and these were the only 2 that would charge the battery mod. That's not to say there's not other ones out there that will do it. Just sharing what I've found.
Sent from my XT1650 using XDA Free mobile app
I had the Tumi wireless battery mod. Changed it to the Incipio wireless battery mod. heres what I have found. Both will charge wireless. They will not however charge using any chargers, while connected to phone, without using the supplied charger or the verizon branded usb c fast charger. Both just sit there with any other charger saying waiting to charge.
I spent more time than ill admit to speaking to verizon tech support, motorola tech support, tumi tech support and incipio tech support verifying this.
Yes any charger will charge the phone. but it needed to turbo charge to be able to switch to charging the battery mod. Ive tried about 10 different chargers to test this. QC 2.0 chargers from the turbo chargers wont charge the battery mods.
I use a generic QC 2.0 charger at home, work, and in the car. All three charge the Tumi mod and the phone. Also use a wireless charger plugged into my computer which charges both. I don't think I've even unwrapped the charger that came with the phone.
It is strange how some chargers work and some don't. I have 5 usb-c chargers, 2 work and 3 don't.
Sent from my XT1650 using Tapatalk

Huawei Fast Charger is slow as heck

I have imported my Huawei and I absolutely love the phone. Since it is an import it came with a UK Type fast charger. I simply used a wall adapter and powered it over the US current. Well, that fast charger isn't working what so ever - after 2 hours I only go to about 35 percent from 0. I have used my Note 7 charger to charge it, and there the charging times are much faster. Any ideas on what, if anything, I am doing wrong and maybe where I can buy a working Huawei charger. I can't return the charger since I bought the phone over Amazon and it strictly came with no warranty. It is not the end of the world if I can't use the included charger I just want to see how fast this phone truly charges.
Either this post is a joke or someone sold you a non supercharge Huawei charger. Also are you using both the charger and charging cable that came with the phone in the box. It's white with purple in the USB A area
Here from 10 to 80% in 45 minutes
Same here. I find the first 80% to be lightning quick and then it slows to a "normal" charging speed for the last 20%.
Must be something wrong with your charger or cable.
Sent from my MHA-L29 using Tapatalk
Using the european adapter, not the UK one, but charging is lightning fast for me as well.
hi
the orginal adapter and cable
i charge from 0% to 90% in about 55 minutes, the last 10 % are slower maybe 30 minutes to full
greetz benji
Mine took almost 2 hours from 48% to 100%. I'm using Original Huawei charger.......
Install ampere and see what the milliamp charge rate shows as. When the battery is almost dead it should charge at just under 5 amps and will slowly decrease as the battery level increases.
Mine typically goes from 0 to 65% in half an hour, then 90% around half an hour on top of this. The final 10% takes almost another hour.
Sent from my MHA-L29 using Tapatalk
sinkoo1979 said:
Mine took almost 2 hours from 48% to 100%. I'm using Original Huawei charger.......
Click to expand...
Click to collapse
Well there is obviously something wrong with your charger, cable or phone. I would guess the first two.
Mine turbocharges in a few minutes. I've been using fir about a year now.
Could be that an "European" charger intended for 220 volts does not provide rapid charge when plugged into a 110 volts wall plug. I have for example an electric toothbrush I bought here in Europe and it refuses to charge on a 110 volt system when using an adapter. Maybe see if you can buy an OEM charger intended for the US?
There are 2 different chargers that are official, there's the supercharge one that comes bundled with the phone which I guess everyone is using and is getting great charging speeds... (Gotta use both the charger and the cable)
And then there's the fast charger which is pretty slow compared to the bundled charger.
The next time you wanna travel abroad make sure you buy a supercharger for that regions type of socket.
Sent from my MHA-L29 using Tapatalk
If you buy a replacement make sure it actually says SuperCharge on it.
Sent from my MHA-L29 using Tapatalk

Mate 9 not supercharging anymore

Hey,
I have a mate 9 with the original charger. Since nowadays is supercharged very fast, but recently i got the emui 8.0.0.366 update and (i'm not sure that update is connected to the issue) the phone is not supercharging.
I don't find any option in the settings where i could turn it on/off. The charger is the same original in good condition.
What could be the problem?
do you have china, us or europe version? I'm on 8.0.0.342 and is charging superfast as usual with huawei charger and with others takes 4-6 hrs for a full charge.
ilbambino said:
do you have china, us or europe version? I'm on 8.0.0.342 and is charging superfast as usual with huawei charger and with others takes 4-6 hrs for a full charge.
Click to expand...
Click to collapse
It's Europe version. Yeah before the update it was superfast for me, was enough to plug in just for a little time and was ready to go. And now it's need a full night to charge up enough
I can't find any answer why and how could i turn on again the supercharger.
Is it possible that the cable or charger is damaged in some way?
Another thing that comes to mind is the age of the battery - the phone with the updates might have decided that it's not safe to supercharge any longer because the battery has too many charge cycles on it.
terrty said:
Hey,
I have a mate 9 with the original charger. Since nowadays is supercharged very fast, but recently i got the emui 8.0.0.366 update and (i'm not sure that update is connected to the issue) the phone is not supercharging.
I don't find any option in the settings where i could turn it on/off. The charger is the same original in good condition.
What could be the problem?
Click to expand...
Click to collapse
I noticed this too with my phone I let it cool down and restarted it and used different chargers to charge. Let your battery drain to like 40 percent and let it charge on the stock charger and hope it supercharge again.
vang2k said:
I noticed this too with my phone I let it cool down and restarted it and used different chargers to charge. Let your battery drain to like 40 percent and let it charge on the stock charger and hope it supercharge again.
Click to expand...
Click to collapse
Now i let my battery drain to 0%, turned off and plugged in my stock charger, but still not superchargeing I don't have near any other stock charger to try. I just suspect that this problem is software related, not hardware as i bought the phone + charger around 5-6 months ago and it is in a very good condition, not any sign of hardware problem. The battery drains very slow and the phone is operating good and not damaged anything.
Did you change the cable? It has to be the original with a purple USB tip or equivalent OEM...
I too say that it sounds like a bad cable. If it's damaged or the phone thinks it cannot support Supercharge, then it won't charge with that protocol. This is why almost any other cable connected to the factory charger won't let your phone Supercharge. I have found and bought a nice nylon braided cable from on Amazon that DOES support Supercharge and has purple inserts on the connectors to indicate it is Supercharge capable to 5A power. I use this cable with my Huawei Supercharge 12v car adaptor.
Also in the update, the Supercharge icon is now a single large bolt rather than a pair of larger bolts like before the update.
Sent from my Huawei Mate 9 using Tapatalk
I have 2, 1 is chinese version, 1 is international version. So that I have 2 superchargers. The first, it has 2 scars charge icon (2 icons), the second, it has 1 icon with 2 scars. When I change charger, the second have 3 charge mode: 1 scar, 2 scar with 2 icon (quick charge), 2 scar with 1 icon (super charge). When charging, the first is a integer number (ex: 50%), the second is adecimal number (ex: 50,5%).
Some time, It is note charge with super mode but 1 scar mode (nomal charge) althouth I change charger or cable.
So, it is upto ROMs, Charger, Cable, Electric and Humidity and other thing else.

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