My issue is that when I take a photo on my Nexus 5 and it is under around 60% of battery it shuts down, the screen just goes black (phone is complexly off and dead) and the device will not respond to ANY input until it is plugged into a power source, then it will boot up and function normally. This issue occurred about two weeks after I installed Android 5 however I do not believe it is related due to factory resets, different roms and the issue is still persisting. When the problem started I had recently (a week or so before) moved to Germany, my initial thoughts were that the battery was the problem as when it first happened the phone rebooted and only had 5% left even though the device had around 50% before I took the photo, from then on the battery life was terrible so I purchased a new battery and installed it. The battery problem was solved (battery life was normal) and when the phone crashed it didn't boot up with any difference to the percentage of battery that was remaining. I am now thinking that something to do with the change in power supplies damaged the device. I think this is unlikely though as Australia (where I am from) and Germany (where I was when the issue started) both run on 240V, the stock power adapter was used just with a euro adapter. I have tried to collect logcats however I can't see any errors before it cuts off (I'm no dev by any means so I could be missing something)
Last thing is that this issue NEVER occurs when the device is charging so I'm thinking that it is a hardware problem. And of course the phone is out of warranty.
Any help or light on this occurrence would be amazing.
Try with some custom camera apps on play store, If that didn't work then i think the problem is with regard to hardware.
Let me know if that worked.
artistavi said:
Try with some custom camera apps on play store, If that didn't work then i think the problem is with regard to hardware.
Let me know if that worked.
Click to expand...
Click to collapse
It didn't seem to help, It also crashes when running Geek Bench 3 so I am thinking that it may be a CPU problem (CPU gets ramped up when taking photos) So I'm not sure what to do, it's beginning to be a major issue. Thanks for your help though.
I also have the exact same problem, I believe it started a while ago. The only thing that seems to help for me is to plug it in as well.. Any news regarding the issue?
How's the motherboard? Is it fried/damaged?
dicecuber said:
How's the motherboard? Is it fried/damaged?
Click to expand...
Click to collapse
It sure doesn't look that way. And it doesn't happen every time. I also kind of got the feeling that it happens when the battery is kind of low.. (Like below 60% or so, at least the last time it was 52)
:/
dicecuber said:
How's the motherboard? Is it fried/damaged?
Click to expand...
Click to collapse
smaaland said:
It sure doesn't look that way. And it doesn't happen every time. I also kind of got the feeling that it happens when the battery is kind of low.. (Like below 60% or so, at least the last time it was 52)
Click to expand...
Click to collapse
My motherboard seems fine. And it also only happens to me when it is below around 60%
@AndroidAndroid88
Did you try fastboot flash system system.img?
Yes I did, I have tried different versions of android from googles factory image page and nothing seems to have helped :/
Does anyone know if the new Android 5.1 update resolves the issue? There's no OTA just yet, but the factory images have been published.
Same issue with my Nexus 5
smaaland said:
Does anyone know if the new Android 5.1 update resolves the issue? There's no OTA just yet, but the factory images have been published.
Click to expand...
Click to collapse
I ran into the same issue with my N5. It started happening for me when I flashed to version 5.1 (factory image).
same problem here
I have the same problem. It is worst since I replaced the battery some days ago, and actually it just happened again while I was trying to reply to this thread, not using the camera (but it's the first time it happens while not taking pictures).
Anybody got some new info? I'm on 5.1, btw.
i am trying to fix my friends phone. she has a nexus 5, and as the battery was only lasting 8 hours, she decided to buy a new battery and replace it.
since the replacement, the phone shuts off randomly, once she takes a picture.
it can only be powered back on, if it is plugged into a charger.
now we changed the original LG battery into the phone, but since 7 days there is not one reboot with the original battery.
she did buy 2 "original" batteries from ebay, and the polar battery with 2450a but all 3 batteries have the same issue.
as the original LG battery has no issues, i suspect that the non-original fake china copies sold on ebay and amazon have a problem.
now she has ordered the original battery from LG directly, and once that one is tested i will post a comment again.
cheers thomas
I also have the problem (using Polarcell Akku for my Nexus 5).
Switched back to the original Battery: Problem solved.
Gesendet von meinem Androiden mit Tapatalk Pro
I'll swap the original battery in
I'll update you on what happens
Found the issue
So it looks like that was the issue, the old battery has its own problems but the issue with it shutting down when the phone was under load has stopped.
Anyone know where I can get a genuine battery in Australia?
confirmed new original/genuine bateries have the same problem. Tested with Lg direct supply battery, pollarcell 2450 battery, eBay battery (seems exactly the same as original LG supply, so i believe is it genuine too).
i think the problem isn't the battery at all, the phone is also eating more power, then under high load conditions and low battery charge (no really need to be low) adding the flashligh comsumption discharges all the capacitors on the main power line and the phone hangs.
a rare thing makes the original unbranded battery wich came with the phone to work well even if battery autonomy is broken. I'll try this weekend to transplant the small ciruit boar of the real original battery of the phone into another of the new ones i have. Maybe the output power regulator itself need to relax a bit to keep the main power line with battery voltage current all the time. And the new ones aren't relaxed...
i'll post again until few tests during this weekend.
That would be awesome but I do believe that in my case it was battery related as I replaced my battery about a week ago and it hasn't happened since, I've tried many many times even when the battery was on 2% and it still didn't crash I bought the replacement on eBay (I believe it's genuine) and everything seems to work correctly. I'll be interested to see your test results though.
I started to have the same exact issue with my Nexus 5 camera and it won't boot until I connect it to a charger. I noticed that when I turn off the flash this issue disappears.
Ahmednn said:
I started to have the same exact issue with my Nexus 5 camera and it won't boot until I connect it to a charger. I noticed that when I turn off the flash this issue disappears.
Click to expand...
Click to collapse
same issue here... anyone has an idea if there some log-files that can be checked in order to see what process can be related to this issue?
Related
My Fuze recently stopped charging. It also gets warm to the touch now.
I bought a new OEM battery and it solved the problem for about three days, but then same problem.
I read somewhere that the Fuze has some sort of shut-off when the battery doesn't work to prevent overheating (or something like that).
It's still under warranty, but I would rather not have to flash back to stock AT&T ROM, etc.
Any ideas would be welcome.
So that's why you're sending it back! That sucks-I have no idea how to fix it, but since you now have two batteries, you could get one of those cradles that has a re-charging slot for spare batteries. Does it not recharge over usb as well as with a wall-charger? Perhaps the issue is with your charger, and not with the fuze. You might look into different charging methods, if you have them available.
No, FT, not getting an iPhone!
Weird that I woke up this morning and my phone did have a 92% charge (hadn't been getting over 20% in the last 10 days), but it is draining quickly without any use.
I'll try my USB charger, but I don't think that's it.
I can get a new one under warranty, but then I have to flash back, flash, set up again; lot of time involved.
i assume youve tried taking the battery out for over 30 mins, then putting it back in, leaving it shut off and charging for over 3 hours without interuptions or turning it on?
I also assume you are using original charger?
Have you considered that the rom/software you are using is wiping the battery out? Loathed to say it, but have you tried HR or reflash different rom as a last resort?
timmymarsh said:
i assume youve tried taking the battery out for over 30 mins, then putting it back in, leaving it shut off and charging for over 3 hours without interuptions or turning it on?
Click to expand...
Click to collapse
Haven't tried that exactly, but will try it now.
timmymarsh said:
I also assume you are using original charger?
Click to expand...
Click to collapse
Yes, original charger.
timmymarsh said:
Have you considered that the rom/software you are using is wiping the battery out? Loathed to say it, but have you tried HR or reflash different rom as a last resort?
Click to expand...
Click to collapse
Definitely. I removed some recently installed software, but no luck. Yes, a hard reset is scheduled for tonight. If that doesn't work, stock ROM flash and return to AT&T.
I'll try your ideas and let you know what happens.
I have a similar problem, however it still charges. Fuze gets really warm at sporadic times, and i'm starting to think it's because of the charger. I'm in Syria right now and using a converter and i'm starting to think it's because of it; swapping it in as soon as i get back.
kareem9nba said:
I have a similar problem, however it still charges. Fuze gets really warm at sporadic times, and i'm starting to think it's because of the charger. I'm in Syria right now and using a converter and i'm starting to think it's because of it; swapping it in as soon as i get back.
Click to expand...
Click to collapse
I went to India a few years ago, and my wife made me leave all electronic stuff behind because she'd heard of stuff like that. You might want to ease off on the usage while you're over there.
mm it is weird though, as the htc chargers are now designed for multi area usage with just the plug part fitting into the adaptor/transformer.... obviously a cost cutting excerise from htc, so in theroy it should it ok for multi area use. I went to the maldives recently and had no problems with my HD
I had the same problem with my Omnia, but I just had to buy a new battery and never had the Problem again.
Overheating Problem in my Samsung i780
I have this same problem where my unit overheats, really hot to the touch. After switiching similar same spec orig batteries, the problem stays on which only means it is the unit and/or the unit's charging system that is faulty.
Any simple in-house remedy for this?
Planning to upgrade fw, though.
Thanks!
Hi all,
My Nexus 5's battery was draining extremely fast and a factory reset / clean rom flash didn't help. So I decided to get a new battery. After installing the battery I found out the phone didn't boot. I opened up the phone again to double check all connectors I touched were in place and I even reconnected them just to be sure. My phone still didn't turn on so I hooked it up with my *original* charger and USB-cable. All I see is the charging screen (battery with lightning icon) and a few seconds later my phone turns off, only to repeat this cycle. I'm able to boot into the bootloader, the phone stays on but immediately turns off when I pull the charger. When trying a normal boot I see the Google logo and a few seconds later the phone turns off and falls back in its charging-screen-cycle.
I looked up some troubleshooting on the Google site (https://support.google.com/nexus/troubleshooter/3337561?hl=en#ts=3337943) but that didn't fix my problem either. What should I do?
The battery I ordered is an original LG TL-B9 battery.
Thanks in advance!
Are you sure the battery isn't shot or some hardware on your device isn't working
Try re-installing the old battery so that you can identify whether it's a dud new battery or if the phone itself is dead. A real pain, I know, but best to eliminate the one changed component before wasting time looking for possibly non-existent problems in working hardware.
I reinstalled my old battery shortly after I created this thread, and my phone worked again. There was a small tear in the flat cable from the connector, so I got a new battery and that one works.
Excellent!
dahawthorne said:
Try re-installing the old battery so that you can identify whether it's a dud new battery or if the phone itself is dead. A real pain, I know, but best to eliminate the one changed component before wasting time looking for possibly non-existent problems in working hardware.
Click to expand...
Click to collapse
Hiya buddy please can you link me to the place where you ordered your new battery from please, iv bin looking and their is hundreds and I don't no which ones are fakes or proper nexus 5. Thanks.
You've quoted me, but I'm guessing your question is directed at sdelange99...?
Hi All,
I'm facing a weird issue with my phone from more than 2 months and it has reached a frustrated level now. It used to shut off at levels like 15%, sometimes between 15-25%. But nowadays, it shuts down automatically at 40-60% and that is really unreliable. So, i wanted to check if there are other people facing the same issue or is it only my device. Please share your views, any possible solutions, possible reasons, and if applicable, similar experiences.
thanks for the info, i got my oneplus one back in 2013, hopefully it will not shutdown after a while. i have not found such problem and hope i will not in the future as i want to have the phone for at least 5 years
karthics4 said:
thanks for the info, i got my oneplus one back in 2013, hopefully it will not shutdown after a while. i have not found such problem and hope i will not in the future as i want to have the phone for at least 5 years
Click to expand...
Click to collapse
Well i do hope you won't face any issues with your phone. But this is totally weird. This is making my phone unreliable for me.
Sent from OnePlus One
abhibnl said:
Hi All,
I'm facing a weird issue with my phone from more than 2 months and it has reached a frustrated level now. It used to shut off at levels like 15%, sometimes between 15-25%. But nowadays, it shuts down automatically at 40-60% and that is really unreliable. So, i wanted to check if there are other people facing the same issue or is it only my device. Please share your views, any possible solutions, possible reasons, and if applicable, similar experiences.
Click to expand...
Click to collapse
Clear all data from recovery and reflash system with fastboot images. http://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
kushal.purkar said:
Clear all data from recovery and reflash system with fastboot images. http://forum.xda-developers.com/oneplus-one/general/guide-return-opo-to-100-stock-t2826541
Click to expand...
Click to collapse
If you won't mind asking, how actually will that help with this issue? I'm just curious to know
abhibnl said:
If you won't mind asking, how actually will that help with this issue? I'm just curious to know
Click to expand...
Click to collapse
I had the same issue after I updated to MM and recently after latest update also. I had to do the same thing. Reason behind that was xposed was incompatible. But as I flashed everything. (/system/data too ) now its working fine
kushal.purkar said:
I had the same issue after I updated to MM and recently after latest update also. I had to do the same thing. Reason behind that was xposed was incompatible. But as I flashed everything. (/system/data too ) now its working fine
Click to expand...
Click to collapse
Thanks for the details. Unfortunately, i would need some time to perform this as i barely get time to flash roms. Thanks again!
Sent from OnePlus One
Dude... just get a new battery...
Traace said:
Dude... just get a new battery...
Click to expand...
Click to collapse
Just the answer i was looking for [emoji106] [emoji106]
Sent from OnePlus One
abhibnl said:
Well i do hope you won't face any issues with your phone. But this is totally weird. This is making my phone unreliable for me.
Sent from OnePlus One
Click to expand...
Click to collapse
thanks so much, bought it after my nexus4 died which im still sad about because its one of my 1st real android phones after having a contract android phone.
As an update, i kept my phone on charge for straight 4-5 hours. and now it shuts down after 20-25%. Definitely an improvement. But still it's a mystery why does it show this bug in the first place.
Umm, how has no one mentioned maybe trying battery calibration!? Seems like a fairly obvious first step here to take before swapping out for a new battery.. Plug the phone in and let it charge entirely. Even at 100% in Settings > Battery it will still show "100% - Charging on AC" (or USB whatever you've got connected)
You need to wait for that to turn into "100% - Charged." Then, calibrate using any battery calibration app from the playstore, ( I use this one )
After it charges to 100% - Charged, hit "calibrate" in the app, disconnect the charger, and let it drain entirely. You might find it dying out before 0% once again, but this hopefully should have been the last time. Plug the phone in and switch it on as soon as you can while it starts to charge. Let it charge uninterruptedly to 100% - Charged, again.
Not saying this might solve it 100% but it is an option to try.
GuitarGuy96 said:
Umm, how has no one mentioned maybe trying battery calibration!?[emoji14]Seems like a fairly obvious first step here to take before swapping out for a new battery.. Plug the phone in and let it charge entirely. Even at 100% in Settings > Battery it will still show "100% - Charging on AC" (or USB whatever you've got connected)
You need to wait for that to turn into "100% - Charged." Then, calibrate using any battery calibration app from the playstore, ( I use this one )
After it charges to 100% - Charged, hit "calibrate" in the app, disconnect the charger, and let it drain entirely. You might find it dying out before 0% once again, but this hopefully should have been the last time. Plug the phone in and switch it on as soon as you can while it starts to charge. Let it charge uninterruptedly to 100% - Charged, again.
Not saying this might solve it 100% but it is an option to try.
Click to expand...
Click to collapse
Well already tried and i may sound a bit silly, but studies have proved that battery calibration is a myth. Android automatically cleans the batterystats.bin file after every single full charge. Rest assured, i have already done that with no avail.
Sent from OnePlus One
I had the same problem, phone was switching off @ 40% and at times @35%. Battery calibration certainly helped. No more problems now. Works well if the phone is rooted.
My OPO is having a reboot issue, was on cos13, cm14.1 and ubuntu with mutirom,
Symptoms
1. the phone stays on if connected to a charger or powerbank.
and without charger it bootloops at the 1+ logo
2. in switched off state, when charger is connected the battery sometimes shows 0% and increases to 100%
3. with charger i entered cm recovery, removed the charger, the phone stayed all night long with cm recovery menu display on.
after draining the battery, i plugged back charger and the phone in switched off state did show the regular charging animation and took the usual time to full charge.
after full charge I removed the charger, tried to power on the phone boot loops at 1+ logo.
4. without charger it can enter fastboot mode.
5. with charger it can boot into os, shows charging, led lit up, but after removing charger it won't stay long, also if opening camera it turns off.
6. even on powerbank it can boot up and stay switched on. and work normally (camera etc anything)
(7. while turned off and on charger the animation shows charging but the top led isn't on.) - I don't remember it lighting up on charging while switched off
8. the night before this issue occured, my phone rebooted twice while watching youtube. and in the previous nights also I noticed battery dropping overnight.
what all I tried,
1. fastboot flashed cos, - not solved
2. flashed using Qualcomm USB port tool - not solved.
3. ran the make_ext4fs /dev/block/mmcblk0p15 command in twrp. - not solved.
4. erased and flashed persist.img - not solved.
so what could be the problem, opo is now my secondary phone, now using op3 as primary.
The battery is at its end of its life....replace the battery and all your problem will be gone...
you're not the only one that have experiences this problem (i have seen more then 10 people having the same problem)...last year and this year there a lot of people having bootloop problem due to dying battery...factory reset, flash stock rom and etc won't help you solved this problem...
i personally have this problem last year and after i replace the battery all my problem gone...i think Oneplus made OPO batteries only lasted for 2 and a half year....
iPusak Gaoq™ said:
The battery is at its end of its life....replace the battery and all your problem will be gone...
you're not the only one that have experiences this problem (i have seen more then 10 people having the same problem)...last year and this year there a lot of people having bootloop problem due to dying battery...factory reset, flash stock rom and etc won't help you solved this problem...
i personally have this problem last year and after i replace the battery all my problem gone...i think Oneplus made OPO batteries only lasted for 2 and a half year....
Click to expand...
Click to collapse
thanks for the reply i guessed that, but still wasn't sure, can it be also due to any issues to board, anyway since i've done with flashing and all i'll try an OP service center, and hope it won't costs me big.
jnraj said:
thanks for the reply i guessed that, but still wasn't sure, can it be also due to any issues to board, anyway since i've done with flashing and all i'll try an OP service center, and hope it won't costs me big.
Click to expand...
Click to collapse
Nope it is not issues with the motherboard but batteries...the phone can be turn on like normal when charger is connected and goes into bootloop once the charger is disconnected....its a clear sign that the battery is dying...when it connected to the charger, it may look like the battery is full but it is not...just buy a new battery and all your problem will be gone...you can try flashing lot of rom, revert to stock or whatever you do in fastboot but it ain't gonna help you...it might boot normally but within an hour it will goes back to bootloop....
like i said before i was on the same pages as you last year...all the flashing stuff didn't work until i replace the battery....there no issues with the motherboard whatsoever....my phone still work atm without any bootloop problem...
feel free to go to OP services center if you want, if they tell you it was a motherboard issues then you have been screwed by the services center by repairing something that is still in good condition and you gonna pay more then just a batteries afterwards...
iPusak Gaoq™ said:
Nope it is not issues with the motherboard but batteries...the phone can be turn on like normal when charger is connected and goes into bootloop once the charger is disconnected....its a clear sign that the battery is dying...when it connected to the charger, it may look like the battery is full but it is not...just buy a new battery and all your problem will be gone...you can try flashing lot of rom, revert to stock or whatever you do in fastboot but it ain't gonna help you...it might boot normally but within an hour it will goes back to bootloop....
like i said before i was on the same pages as you last year...all the flashing stuff didn't work until i replace the battery....there no issues with the motherboard whatsoever....my phone still work atm without any bootloop problem...
feel free to go to OP services center if you want, if they tell you it was a motherboard issues then you have been screwed by the services center by repairing something that is still in good condition and you gonna pay more then just a batteries afterwards...
Click to expand...
Click to collapse
I have almost exactly the same problem. The thing is I cannot find a way to enter multirom recovery even on a charger. When on a charger it tries to boot into my primary rom but gets stuck on it endlessly.
Are you sure its the battery? I mean, mine charges to 100% when plugged in and doesnt seem to have any problem with charging. Mine did it a few days ago, it went into a bootloop for no reason. I havent touched anything for a year and it happened so randomly and lost everything I had on it...
MetalmanIX said:
I have almost exactly the same problem. The thing is I cannot find a way to enter multirom recovery even on a charger. When on a charger it tries to boot into my primary rom but gets stuck on it endlessly.
Are you sure its the battery? I mean, mine charges to 100% when plugged in and doesnt seem to have any problem with charging. Mine did it a few days ago, it went into a bootloop for no reason. I havent touched anything for a year and it happened so randomly and lost everything I had on it...
Click to expand...
Click to collapse
Yes i'm sure of it...i have seen more then 10 opo user in my country that have the same problem as me and when they all replace the battery after my suggestion...all their problem go away without having reflash anything...
Sent from my A0001 using Tapatalk
iPusak Gaoq™ said:
Yes i'm sure of it...i have seen more then 10 opo user in my country that have the same problem as me and when they all replace the battery after my suggestion...all their problem go away without having reflash anything...
Click to expand...
Click to collapse
Hey dude Thanks a lot... I was facing exactly same issue for last 2 days... I bought OPO on Dec 5 th 2014... I think its battery only works 2 years...
@iPusak Gaoq™, tried to get a suitable battery online but the shipping charge killed most deals, some were even counterfeits, so finally I decided to visit an op service centre, they replaced the battery with a new one, now my OPO is good as new. thanks again.
I was just going to post, about my issue, but the forum suggested your post. I read the first post, and yes, I am facing the exact same problem. Taking a picture and the phone shuts off. Vibrating from getting a notification and restart.
And the saddest part, the phone won't boot into OS if is it not plugged to PC or AC power.
My Opo is almost two years old. Can you suggest a good battery replacement for me?
leokook said:
I was just going to post, about my issue, but the forum suggested your post. I read the first post, and yes, I am facing the exact same problem. Taking a picture and the phone shuts off. Vibrating from getting a notification and restart.
And the saddest part, the phone won't boot into OS if is it not plugged to PC or AC power.
My Opo is almost two years old. Can you suggest a good battery replacement for me?
Click to expand...
Click to collapse
Hard to suggest which batteries is good if you planning to bought it online cause there no way you can know whether the batteries you gonna buy is original or OEM...only when you bought the batteries in a retail store then you can see whether its original or OEM and yes the differences between both batteries is noticeable...
Sent from my A0001 using Tapatalk
Hello All, Don't know whether posting in right thread or wrong!....
My OPO is almost 3 years old, it is rebooting automatically i.e Powered by Android screen showing & then again it will restart with the same. Continuously rebooting the same until long press the power button for force shutdown. I need a solution , kindly help me out.
Am not an software engineer to understand the programming terms, hence if you share line to line steps, i can try..
Harishxda said:
Hello All, Don't know whether posting in right thread or wrong!....
My OPO is almost 3 years old, it is rebooting automatically i.e Powered by Android screen showing & then again it will restart with the same. Continuously rebooting the same until long press the power button for force shutdown. I need a solution , kindly help me out.
Am not an software engineer to understand the programming terms, hence if you share line to line steps, i can try..
Click to expand...
Click to collapse
Replace the battery of your Phone, it will be back to normal.
Changed battery but issue is sill there..
Will i found original battery at Ahmedabad Service Center
jnraj said:
@iPusak Gaoq™, tried to get a suitable battery online but the shipping charge killed most deals, some were even counterfeits, so finally I decided to visit an op service centre, they replaced the battery with a new one, now my OPO is good as new. thanks again.
Click to expand...
Click to collapse
as i m facing same issue since last sunday, i think i shall go to Oneplus Service center here in ahmedabad for replacement of battery, how much they charged for battery replacement.??
thanks..
samiran das 03 said:
Changed battery but issue is sill there..
Click to expand...
Click to collapse
you still having OPO? Did issue resolve?
Hi,
there are some threads about the bootloop problem, but I couldn't find exactly same problem: some days ago my phone landed into the bootloop. It was a bit spooky with battery charging state, it was jumping for different states - 3%, 99%, 24% after every loop. So I bought a new battery and replaced the old one. Now the phone starts to LG logo (with starting sound), but after 10 seconds I can hear the power-off sound and the phone turns off. It seems to be a "normal" shutdown, not the "reset-bootloop": I hear power-off-sound, LG-power-off-logo and LED is blinking blue for about 10 seconds. After that it repeats infinitely. Also, if I turn the phone off it stays off, but if I put the charger in it, it's starts from itself again and again. Did not tried the hard reset until now. Any ideas, guys?
update: tried hard reset. it's starts until "optimizing apps", if it's done, i can see for a second the "first setup" screen and then it's immediately shutting down. same problem with the old, original battery.
edit: for the first time I saw message "high temperature" on the screen, before it was powered off. But the phone is not even warm...
critdmg said:
update: tried hard reset. it's starts until "optimizing apps", if it's done, i can see for a second the "first setup" screen and then it's immediately shutting down. same problem with the old, original battery.
edit: for the first time I saw message "high temperature" on the screen, before it was powered off. But the phone is not even warm...
Click to expand...
Click to collapse
What you describe is exactly that happened to the Mrs's GF2. One day it was fine and then all of a sudden the battery drained really quick. Now she can only get to the optimizing apps screen before it shuts down again. Ordered a new battery but that doesn't look to be the solution from your findings. :crying:
My phone has the exact same prblm n i was thinking of buying a battery but now that i have read your post i am doubting my battery purchase.
By the way have u found any fix also are u sure the battery is genuine n not some poor replica?
I had this problem when I had flux in my battery port causing a battery connection problem. Sometimes it said temperature too high and other times temperature too low. I was able to fix it by taking out the motherboard using 90% alcohol and a toothbrush to clean the battery port in the motherboard. Then I let it dry and problem was gone. Now I'm not saying this is exactly your problem but it just means that there's most likely bad connectivity to your battery. It could be your battery, the cable or the port.
Mrs received her new battery and it seemed genuine. Put it in and the phone is 100% dead. No power, no charging, no life.
Its not all bad news as she bought a Honor 6X which is a far better phone.
I tried all the hints I could find (except cleaning it with alcohol), but nothing help to start the phone again. Could be defective heat/temp sensor on the motherboard.
Battery was from "Polarcell" - that's a pretty good one manufacturer with satisfied user reviews on amazon (also had good personal experience with their batteries). Just for info: phone doesn't even start with original battery anymore - same problem.
I already switched to Honor 9 (excellent phone!), but will give another try and clean the battery attachment port with alcohol today. Will give you an update later.
If you plug the phone into the charger does it even show the battery charging symbol at all?
From what I've been reading the temp sensor is in the battery and sends the temp signal through the battery connector to the motherboard. So if you replace the battery it's like plugin in a new temp sensor. However if the connector is bad then that's the only thing that I can think off that would prevent the phone from starting. If the port is bad I don't know if it can be fixed or not.
Had no luck yesterday with port cleaning. Still the same error.
probaina said:
If you plug the phone into the charger does it even show the battery charging symbol at all?
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Yes, but it's more complicated. If the phone is turned off and you plug USB in, it starts to boot from itself (without pressing the power button). In most cases it's going up to LG logo and powering off again. After powering off I can see battery charging symbol for about 5 seconds, after that it's changing to battery symbol with an thermometer. While the phone is in this bootloop, it's charging. From the point with this battery temperature symbol it stops charging. I read something on reddit about getting it up to 100% could solve the problem. So, I tried to plug it on and off about 50 times to get fully charged, got it up to 100%, but it's still rebooting. Can't get into recovery, but it's possible to get into the "hard reset"-menu, where I can wipe data. After this the phone boots normally (at the first sign), it's starting optimizing apps, I can see the "first-setup"-screen (that one with language chooser) for a half second and it turns off again. Same behavior with both batteries - new one and the original.
critdmg said:
Had no luck yesterday with port cleaning. Still the same error.
Yes, but it's more complicated. If the phone is turned off and you plug USB in, it starts to boot from itself (without pressing the power button). In most cases it's going up to LG logo and powering off again. After powering off I can see battery charging symbol for about 5 seconds, after that it's changing to battery symbol with an thermometer. While the phone is in this bootloop, it's charging. From the point with this battery temperature symbol it stops charging. I read something on reddit about getting it up to 100% could solve the problem. So, I tried to plug it on and off about 50 times to get fully charged, got it up to 100%, but it's still rebooting. Can't get into recovery, but it's possible to get into the "hard reset"-menu, where I can wipe data. After this the phone boots normally (at the first sign), it's starting optimizing apps, I can see the "first-setup"-screen (that one with language chooser) for a half second and it turns off again. Same behavior with both batteries - new one and the original.
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That's a lot of combined symptoms. I have no idea what could be wrong with yours exactly. I would try to bake the motherboard with solder flux as a last resort. I had to do that with my G flex 2 twice to bring it back to life. I'm not sure if it would fix it in your case, but at this point you don't have much to lose.
probaina said:
That's a lot of combined symptoms. I have no idea what could be wrong with yours exactly. I would try to bake the motherboard with solder flux as a last resort. I had to do that with my G flex 2 twice to bring it back to life. I'm not sure if it would fix it in your case, but at this point you don't have much to lose.
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I've already spent enough time with trying get it back to life. Loved this phone, but I had to send it to LG service every half year (3 times!) and got it every time with a new motherboard back. My brother had to send his one two times within a year because of several problems (no vibration, no sound through 3.5 jack...). Furthermore it was not possible to root or unlock the bootloader since Android 6 (what I've got with the last replaced mainboard, but what was not available through the software update!). So, just for me it was a very bad experience and for sure I'll not buy an LG phone for the next 10 years.
critdmg said:
I've already spent enough time with trying get it back to life. Loved this phone, but I had to send it to LG service every half year (3 times!) and got it every time with a new motherboard back. My brother had to send his one two times within a year because of several problems (no vibration, no sound through 3.5 jack...). Furthermore it was not possible to root or unlock the bootloader since Android 6 (what I've got with the last replaced mainboard, but what was not available through the software update!). So, just for me it was a very bad experience and for sure I'll not buy an LG phone for the next 10 years.
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Is your phone still under warranty?
le grande magnetto said:
Is your phone still under warranty?
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Yes. But I think is gone as I changed the battery... But good idea, I'll try to send it to LG service again. Who knows...
critdmg said:
Yes. But I think is gone as I changed the battery... But good idea, I'll try to send it to LG service again. Who knows...
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Oh, that might void your warranty if you changed battery yourself. As I can see you're from Germany, EU, so you should ask for DAP (defective after purchase) act from service to get refund for your phone.
I've never heard about DAP. Do I give them my phone and get from them some money back or what is that about? Is it an manufacturer service or general refund possibility in EU?
critdmg said:
I've never heard about DAP. Do I give them my phone and get from them some money back or what is that about? Is it an manufacturer service or general refund possibility in EU?
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I assume it should be available in EU. You should contact your seller or the service about if for detailed info. When you dave details about that please share them here.