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[Q] Black Tie Program on Broken Inspire

Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!

I just took a captivate that wouldn't turn on and they replaced it with an inspire. So I think they're pretty good about exchanging phones. Unless I just got lucky haha
Sent from my Desire HD using XDA Premium App

The way these employees can be,especially at bestbuy,seems unlikely. But give it a shot hello y not
Sent from my Desire HD using XDA App

Neathawk49 said:
Ok so heres my situation... I bought the inspire from best buy about 20 days ago on an upgrade, I decided to not get their black tie plan because I did not cause any physical damage to my old captivate so I thought I would be alright to pass on it this time. Until today that is... I had the phone in my back pocket and when I sat down I must have applied some extra pressure to the front and in result the screen in mostly shattered.
So I have decided to come to you guys in search for a few solutions. I noticed that you can add the black tie on up to 30 days from the purchase of your phone but I am doubting whether or not I could convince them to put it on my phone even though the phone is already broken but I was wondering if anyone here has ever had any luck getting this plan on after the damage had been done?
I would hate to think the best buy would really be so ignorant as to make me keep a phone with a shattered screen for the remaining 2 years that is on my contract (granted it is my fault it broke), I would like to think they would help someone in my position out to keep me happy and wanting to return back to their stores.
If there is no chance for this, then what would you guys recommend I do to get this fixed for as little cost as possible.
THANKS!
Click to expand...
Click to collapse
With a phone that unquestionably has suffered physical damage, I don't think it's reasonable to expect them to go that far in wanting to keep their customers happy.
Unless this "black tie" thing pretty much effectively says "sure, throw your phone off a cliff, drive over it with a semi, we want you happy, so we'll keep giving you phones," then I wouldn't get your hopes up.
But like Matt said, you got nothin' to lose and everything to gain at this point...

You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G

Perseids said:
You never know what they will do. In December I upgraded to an Aria for $0.01, I did get the black tie coverage. There was a slight issue with the earspeaker and I took it somewhere local so I wouldn't be without my phone for a matter of weeks. Needles to say, that was a mistake. The repair place screwed it up. I took it to best buy and long story short, after sending it off for repair 4 times they have me an Inspire.
I think it is a very good thing to get to know the ppl that work in mobile and not be one of those customers they hate to see come into the store. They all knew me by my first name.lol They have me my choice of phones and I chose the Inspire and have never looked back!
BB its usually quite eager to please the customer, they know if you are happy with their mobile dept. you may buy your next tv there also.
Sent from my stock HTC Inspire 4G
Click to expand...
Click to collapse
Well, there's a teeny tiny bit of difference between a bad ear speaker and a "mostly shattered" screen, but, who knows...

brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.

Obviously don't buy the Black Tie plan and then immediately whip the phone out of your pocket.... If it was me, I'd take the receipt in and say that I decided to go with the black tie plan after all. Then I'd take it in the next day, or the day after that. It might still look suspicious, but not as.

I took the black tie protection for my laptop and TV. Laptop got its hdd replaced twice, without a question. He opened it, took the old one out, put in the new one, and gave the old one back to me.
In my opinion, its worth the trouble/hassle for 3 years.

Thanks for your help and suggestions guys, I will hopefully go up there tomorrow and basiclly beg thats what I get for not adding it on when I got the phone, just my luck. Btw, I wasnt trying to say that they owed it to anyone to replace it, I was just saying would be a kind gesture to someone,who messed up. All they would have to do is change the screen then sell it refurbished for about 50dollars less than a new one.
Also, why do they allow you to add the black tie within the first 30 days but your excluded if you have already broken it then your not allowed to have it anymore. Just my thoughts on it, please pardon my ramblings..
Thanks again for taking the time to respond though!

mudknot2005 said:
brick it ..... That is the only solution O.O. I remember while back best buy told me if I bought their protection plan, I could walk out side drive my car over my phone bring it back in and get a new one/ fixed, never tested it though.
Click to expand...
Click to collapse
Well that's actually encouraging for the op, then. Unless of course they were exaggerating for purposes of selling the program.
I guess the only thing that would concern me is the amount of time the op takes between signing up for the program, and "cashing" in on it, so to speak.
I also don't know if they would require physical inspection of the phone when signing up, if done after the initial sale, when of course the brand new phone is there in front of them...

Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.

Neathawk49 said:
Just a quick update, I took it in today and they were very kind and helping and because I had the protection plan on my old phone they said they could add it back and and say that the person who sold me the new phone had forgotten to transfer the plan to the new phone.
They told me to wait 2-3 before I bring it back in for repairs because they are usually not allowed to do this to an already broken phone but the manager gave the approval.
Just thought that I would poke back so anyone in this situation in the future will have a bit of hope. And that this is another reason why I continue to get my phones at best buy... great customer service (most of the time) and a protection plan that is too good to pass up.
Click to expand...
Click to collapse
Congrats. Great news for you.
Try not to shatter the screen on the next one, will ya?
And thanks for posting back. It's always good to hear how these things play out.

Put it this way its like buying a car with out "protection" and just that one day after the 30 days you run into a wall.. Take the car back and say hey I would like to get the protection plan. 99.99% they will ask let me see the car. Just as in example. Its a business. But I have the Black tie and the buy back on my phone because just in case I do drop it its cover, I had it on my last phone they sent it out for a repair go it back in like a week brand new could not even tell. Rather then going through att paying 5$s on it if it get stolen and having to pay a delectable. Heck I even got water on my phone and it was covered. So its worth it to me. On the phones think about its your MOBILE phone you have it on you all the time rather it be in your pocket in case or in case on a belt clip you always have that chance of missing your pocket and your phone slips. and BOOM broken screen. And then your like AHH!! FML! lol

I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)

Neathawk49 said:
I would like to post one last time just to say Fallout 3/New Vegas FTW (i know off topic but had to give a shout out to a fellow vault dweller!)
Click to expand...
Click to collapse
Hell yeah man Im thanking you for just that my friend.. FTW man! PC/Console
sorry of topic I think Ill start a game thread about something like this if its not already start.. thanks your way

I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.

tribestros said:
I work at Best Buy. The plan is accidental coverage. I walked into a freaking lazy river at Six Flags with my old iPhone and it was replaced rapidly.
Click to expand...
Click to collapse
I dont know about rapidly, but they have always been good about replacing my damaged phones. I went through 2 captivates (both took a swim) and they replaced them both, but the process took over 2 weeks. And on my last captivate they let me switch to the Inspire since the Captivate was out of stock.

Here is my update, I took it in a few days after I got the plan added and the guy who helped was very nice. They said that they were doing to do a rapid exchange (still not quite sure what that means but I think it is something along the lines of receiving a refurbished phone) and that they would get my "new" phone in within the next few days which is better than the 27 days I waited to receive my Captivate from being fixed a while back.
What sucks is that I am using my miserably slow iphone 3g until I get the new phone in.
One last question, if I am on the best buy reward zone silver level, does the extended 45 day return policy apply to cell phones? And if so, would I be able to exchange the refurbished inspire for the infuse and pay the difference even though they would have technically given me a refurbished phone?
Thanks!

Contacted HTC customer support regarding volume button dropped off

my sensation volume button is dropped off while I was trying to adjust volume, and can not put it back.
I contacted HTC (UK) customer support, they told me this problem is classified as out of warranty, because they assume volume button is sealed very well in back cover and only physical damage can cause it drop off.
customer support blame me for this problem and ask me to buy a new back cover for £40.99 plus £6.99 delivery.
Its just completed ruined my htc experience. I like this phone very much, and I can't adjust volume now.

found same story here, and more same problem happened in reply section.
http://pocketnow.com/android/htc-sensation-volume-rocker-fail

You can still adjust volume in settings or with other apps.
I believe volume button works as shortcut for volume adjustment.

Bt the fone mite look ugly without the rocker on the side
Sent by my feau gee

bakili said:
You can still adjust volume in settings or with other apps.
I believe volume button works as shortcut for volume adjustment.
Click to expand...
Click to collapse
thanks.
it looks ugly and feels wrong without it. and strange thing is, this is hardware problem, and they told me this problem classified as out of warranty. how come?

piimp said:
Bt the fone mite look ugly without the rocker on the side
Sent by my feau gee
Click to expand...
Click to collapse
yes, its ugly without it, also very easy for other people to see, you can hide it.
its amazing phone and cant show your friends because of volume button is missing.

everyday48 said:
my sensation volume button is dropped off while I was trying to adjust volume, and can not put it back.
I contacted HTC (UK) customer support, they told me this problem is classified as out of warranty, because they assume volume button is sealed very well in back cover and only physical damage can cause it drop off.
customer support blame me for this problem and ask me to buy a new back cover for £40.99 plus £6.99 delivery.
Its just completed ruined my htc experience. I like this phone very much, and I can't adjust volume now.
Click to expand...
Click to collapse
Thats Strange. I had the exact same problem and called HTC UK, the gentleman advised me to return the phone to T-Mobile to exchange the handset or he could send me a replacement cover, but that would take a week to ten days. I asked for a replacement cover and that arrived 2 days later. Maybe you should call back and speak to someone else.

Demand it. Laws are here to protect you in the EU..
Demand you are unhappy and you want a replacement otherwise lawyers will get involved.
The law says if you are unhappy because a product failed to do it's duty or wasn't of good quality (ie. volume buttons detaching) then the company MUST replace it.

Legally in the UK it is down to the shop/retailer not manufacturer to rectify either through repair or replacement, or if they like by refund.
If something goes wrong in the first 6 months it is up to the shop to prove the issue was caused by misuse, not up to you to prove it just fell off.
So contact the retailer and ask them to repair it or replace it. If they say you need to contact HTC direct tell them that under the sale of goods act it is the responsibility of the retailer.

austendale9 said:
Demand it. Laws are here to protect you in the EU..
Demand you are unhappy and you want a replacement otherwise lawyers will get involved.
The law says if you are unhappy because a product failed to do it's duty or wasn't of good quality (ie. volume buttons detaching) then the company MUST replace it.
Click to expand...
Click to collapse
Yes, I thought I am covered under warranty, seem I was wrong.
It's annoying that customer support he is confirmed with one of his colleague, both of them believe volume button is very well sitted in back cover, its only happened when physical damage to it.
They are using too much their own imagination, not look into problem. I did some research on this, many people have this problem.

xaccers said:
Legally in the UK it is down to the shop/retailer not manufacturer to rectify either through repair or replacement, or if they like by refund.
If something goes wrong in the first 6 months it is up to the shop to prove the issue was caused by misuse, not up to you to prove it just fell off.
So contact the retailer and ask them to repair it or replace it. If they say you need to contact HTC direct tell them that under the sale of goods act it is the responsibility of the retailer.
Click to expand...
Click to collapse
Thank you. I will try contact Vodafone, see what Vodafone say about this.

everyday48 said:
my sensation volume button is dropped off while I was trying to adjust volume, and can not put it back.
I contacted HTC (UK) customer support, they told me this problem is classified as out of warranty, because they assume volume button is sealed very well in back cover and only physical damage can cause it drop off.
customer support blame me for this problem and ask me to buy a new back cover for £40.99 plus £6.99 delivery.
Its just completed ruined my htc experience. I like this phone very much, and I can't adjust volume now.
Click to expand...
Click to collapse
Mine did the same and i had a brand new cover sent out. I used the Htc uk support live chat. The guy even sent an update when it had been sent out. This was about 6 weeks a go.

everyday48 said:
Yes, I thought I am covered under warranty, seem I was wrong.
Click to expand...
Click to collapse
Sometimes I wish warranties were banned, they can be used by companies to make out that you have no rights.
All a warranty is in the UK, is an agreement from the retailer/manufacturer that they will repair/exchange the item without hassle if they deem it to fall under that agreement.
Outside that agreement you have statutory rights which in the UK are pretty solid.
For instance, most people will think that after a year if something goes wrong with their phone they should pay to repair it, but the law says that you should be able to get a reasonable amount of use out of an item, and I don't know about you, but I'd expect a £400+ to last more than 2 years.
You also have several organisations which are on your side.
If you want free legal advice there is the Citizen's Advice Bureau.
If you get no where with Vodafone, see if your local BBC radio station has a consumer protection show. BBC 3 Counties Radio (Herts, Beds, Bucks) has an excellent show in the mornings for instance.
Have a look here

xaccers said:
Sometimes I wish warranties were banned, they can be used by companies to make out that you have no rights.
All a warranty is in the UK, is an agreement from the retailer/manufacturer that they will repair/exchange the item without hassle if they deem it to fall under that agreement.
Outside that agreement you have statutory rights which in the UK are pretty solid.
For instance, most people will think that after a year if something goes wrong with their phone they should pay to repair it, but the law says that you should be able to get a reasonable amount of use out of an item, and I don't know about you, but I'd expect a £400+ to last more than 2 years.
You also have several organisations which are on your side.
If you want free legal advice there is the Citizen's Advice Bureau.
If you get no where with Vodafone, see if your local BBC radio station has a consumer protection show. BBC 3 Counties Radio (Herts, Beds, Bucks) has an excellent show in the mornings for instance.
Have a look here
Click to expand...
Click to collapse
So many information, thank-you.
I will fight to the end until problem solved and use information you have provided if needed & update any progress here.

cjm1979 said:
Mine did the same and i had a brand new cover sent out. I used the Htc uk support live chat. The guy even sent an update when it had been sent out. This was about 6 weeks a go.
Click to expand...
Click to collapse
The unibody design seems add too much cost to repair for HTC, even only for tiny volume switch.
HTC customer support also argue volume button is very secure and only can be removed by physical damage. But for me, mine is dropped off while I was adjusting volume.
BTW, a tiny volume rocker can destroy HTC brand.

This happened to me as well. It makes me question the build quality of this device. I wanted to keep it around for a long time, but now I'm a but sorry I didn't wait for the next Nexus device. I live in the US. When I called them they sent me a new back cover within 3 days. It makes me wonder if it will happen again....

Mrplennium said:
This happened to me as well. It makes me question the build quality of this device. I wanted to keep it around for a long time, but now I'm a but sorry I didn't wait for the next Nexus device. I live in the US. When I called them they sent me a new back cover within 3 days. It makes me wonder if it will happen again....
Click to expand...
Click to collapse
I have same thought, what can I do if volume rocker fail again even they agree to give me a new cover.
I will sell this device ASAP when my contract finishs. It's a shame, i like this phone.

everyday48 said:
I have same thought, what can I do if volume rocker fail again even they agree to give me a new cover.
I will sell this device ASAP when my contract finishs. It's a shame, i like this phone.
Click to expand...
Click to collapse
I pulled mine off and then glued it back on when I was done my mod. If the little rubber piece is still there then you should be able to just crazy glue it back.

everyday48 said:
I have same thought, what can I do if volume rocker fail again even they agree to give me a new cover.
I will sell this device ASAP when my contract finishs. It's a shame, i like this phone.
Click to expand...
Click to collapse
You contact Vodafone again and demand they replace the back cover again, simple as that.

I had that happen, too. HTC US gave me no problem, replaced back cover free.
Sent from my A101IT using xda premium

Nexus 5 Dead

Hi this is my first post but have been avid follower of the site and had multitude of devices. Never felt a real passion as i have today to start a thread, today my nexus 5 died.
I have had my nexus 5 for just other 2 weeks now and for no apparent reason decided to die on me. Battery was fully charged had the phone in my pocket , took out to check it and nothing. My first thought was that maybe i didn't plug it properly and it hadn't charged, so stuck it on charge and nothing not led, no charge icon. left it for about an hour and completely nothing at all, tried everything power and volume buttons. Did a search on Google and couldn't find hardly any info on this sort of situation apart form one forum where a few people have had this issue and seems to be with 32gb version and they needed replacements.
Surely this sort of thing shouldn't be happening, clueless to what it could be, i did unlock, root, and install omni custom rom last night but all was working fine this morning untill it died of course.
Really i just wanted to make people aware of the problem and hear if anyone else has had this issue, or if anyone could shed some light as to what may have caused it.
Whats really ticked me off is Google customer service, i was given an rma and went through the the steps in the email to realize that they would hold the amount for this replacement on my debit card. So basically im buying a new phone and getting a refund when they receive my faulty handset. So now i have no phone and im £350 short for at least 14 days. This is ludicrous im being put out through no fault of my own, not everyone has £350 lying around spare. I understand that Google are covering there arses in-case they don't get the faulty handset back but please you send my a faulty handset and im the one who has jump through hoops and be put out.
Forum with same problem
productforums.google.com/forum/#!msg/nexus/lI6A3fA8bvw/UdpnyaSL2Z4J

Did you try going into recovery and just wipe everything and try again? Or can you at least get to the boot loader?
Sent from my Galaxy Nexus using Tapatalk

Was your pocket wet or was it humid out? My Nexus 4 was what u described
Sent from my Nexus 5 using xda app-developers app

Dragn4rce said:
Did you try going into recovery and just wipe everything and try again? Or can you at least get to the boot loader?
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
No cant get into bootloder can not do anything.
dicecuber said:
Was your pocket wet or was it humid out? My Nexus 4 was what u described
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
no pocket was perfectly dry.
The phone has been on charge overnight now and still nothing, i notice that if its on charge or you push any buttons, there is clicking notice in the handset, but you have to hold the handset to your ear to hear it what is that.

dicecuber said:
Whats really ticked me off is Google customer service, i was given an rma and went through the the steps in the email to realize that they would hold the amount for this replacement on my debit card. So basically im buying a new phone and getting a refund when they receive my faulty handset. So now i have no phone and im £350 short for at least 14 days. This is ludicrous im being put out through no fault of my own, not everyone has £350 lying around spare. I understand that Google are covering there arses in-case they don't get the faulty handset back but please you send my a faulty handset and im the one who has jump through hoops and be put out.
Forum with same problem
productforums.google.com/forum/#!msg/nexus/lI6A3fA8bvw/UdpnyaSL2Z4J
Click to expand...
Click to collapse
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....

I think that it might be battery problem. And do use any cover on it? Because some covers can cover your power button and press it.
And also might be stuck power button.

PaisanNYC said:
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....[/QUOTE
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
1979F4048B
Repair or replacement of the goods
 
(1)If section 48A above applies, the buyer may require the seller—
(a)to repair the goods, or
(b)to replace the goods.
(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
So trying to find £350 pound is a bit of an inconvenience for me, maybe not you as clearly that's nothing to you but for the normal working class id say that was a bit of inconvenience.
Why would i not complain im not a multi billion pound company who can afford to be £700 out of pocket with nothing to show for it. i haven't asked for anything for free all im asking for is to have what a paid for, a working phone.
Yea there are unscrupulous people out there but that's not all of us, i remember the day when company's looked after there customers because they were the ones that made them there profit.
Thanks for your 2 pence anyway.
Click to expand...
Click to collapse

burton900 said:
PaisanNYC said:
Why does it tick you off? Why should Google be on the hook for $350? So many unscrupulous people out there, it's a normal business practice.
If you want to spare the $350, then send the phone into LG Warranty repair. They won't send you a loaner, but your phone will be repaired for no cost to you under their warranty.
Here is where you still complain its not fair because you won't have a phone then, and Google should still give you everything for free until you return your phone....[/QUOTE
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
1979F4048B
Repair or replacement of the goods
 
(1)If section 48A above applies, the buyer may require the seller—
(a)to repair the goods, or
(b)to replace the goods.
(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
So trying to find £350 pound is a bit of an inconvenience for me, maybe not you as clearly that's nothing to you but for the normal working class id say that was a bit of inconvenience.
Why would i not complain im not a multi billion pound company who can afford to be £700 out of pocket with nothing to show for it. i haven't asked for anything for free all im asking for is to have what a paid for, a working phone.
Yea there are unscrupulous people out there but that's not all of us, i remember the day when company's looked after there customers because they were the ones that made them there profit.
Thanks for your 2 pence anyway.
Click to expand...
Click to collapse
Not to mention (I believe) it's technically illegal under the Sale of Goods act as it applies to faulty goods too.
Click to expand...
Click to collapse

Get a job
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well thats life in the big city.

trsix said:
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well thats life in the big city.
Click to expand...
Click to collapse
What Google could do is send a pre-paid bag out and NOT send a replacement phone and once they receive the faulty they then send a new one. OK, you're without a phone for a day or so but it would mean no one is out of pocket and Google don't lose out as they get the original back first. We do this at my company and it works just fine
I find it hard to believe you Americans think that Google's policy is fair? I work full time but would still find it an inconvenience that a device I bought in good faith died and I have to fund a replacement first before I can get the replacement. Not everyone has £350 available as disposable cash, I certainly don't as everything I earn is budgeted for and ear marked for bills, rent, etc. A shop wouldn't ask you to do this and neither should a mail order purchase.
I'm not bashing Google as a company, just their returns policy

I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk

By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
Sent from my Nexus 5 using XDA Premium 4 mobile app

$$$
EddyOS said:
What Google could do is send a pre-paid bag out and NOT send a replacement phone and once they receive the faulty they then send a new one. OK, you're without a phone for a day or so but it would mean no one is out of pocket and Google don't lose out as they get the original back first. We do this at my company and it works just fine
I find it hard to believe you Americans think that Google's policy is fair? I work full time but would still find it an inconvenience that a device I bought in good faith died and I have to fund a replacement first before I can get the replacement. Not everyone has £350 available as disposable cash, I certainly don't as everything I earn is budgeted for and ear marked for bills, rent, etc. A shop wouldn't ask you to do this and neither should a mail order purchase.
I'm not bashing Google as a company, just their returns policy
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If funds were that tight I wouldn't be buying a $349. Phone to start with.

trsix said:
If funds were that tight I wouldn't be buying a $349. Phone to start with.
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That's just a piss poor response to a valid point. I can afford the phone, and I will be buying on on Friday as it happens, I was saying I don't have an ADDITIONAL £350 lying about. If it went wrong I'd expect it to be repaired/replaced at no cost within the warranty. I can live without a phone for a day or so so Google should provide the RMA package WITHOUT sending a new phone and once they receive the faulty one they send a new one. HTC do this. Everyone would be happy. Google could easily do this but choose not to and this is why I think their RMA procedure is poor.

2423485358
trsix said:
Why does it tick me off! you my friend are either ignorant or stupid. It is my Statutory right here in the UK to be sold a product that is fit for purpose. From the sales of good act
I see nothing wrong with googles policy.
Get a part time job maybe if you can't afford them freezing the $349 on your card for two weeks.
I felt for you when reading about your phone problem.
But after reading your whining posts about googles policy well that's life in the big city.
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Sorry im not a middle aged man, living at home with my parents, with nothing better to spend my money on. Im to busy living in the real world working and providing a good life for my family.What was the reason you commented on this post again? An let me remind you its £349 that's $570 to you.
I Agree that it would be better process to be able to send your device back for an exchange, not only would you not be out of pocket but would be a faster process. I think you would find that is a more normal business practice, at least here in UK. You don't have to re buy a product if you want an exchange it at any other mail order company Maybe this guy works for google and has so much spare cash because he is keeping hold everyone's money for 14 days.

joshnichols189 said:
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
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i was unaware of this option and was never made aware of it otherwise i would have done so.
atticusmas said:
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
Sent from my Nexus 5 using XDA Premium 4 mobile app
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Click to collapse
Im well aware of the technicality of how they hold the funds but it is as good as being charged as you have no access to that money. That was what i was trying to get at,
trsix said:
If funds were that tight I wouldn't be buying a $349. Phone to start with.
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1. Is it not the point Google are trying to make by making available a high spec device at an affordable price.
2.Being able to spare £350 and being able to spare £700 is bit of a difference don't you think.
3,I think your missing point its not so much about being able to spare the cash as it is the fact you give a company your business and when things go wrong you expect to be treated as a valued customer. I never asked for a special treatment or the world for that matter, i just wanted an easy, inconvenient way of replacing faulty goods.

I experienced the same issue last night. Charged my phone up and it was fine. Put it in my pocket, took it out a couple hours later and it was off. Haven't been able to turn it on since. No water damage, and I've never dropped it. I'm going through the RMA process now.

joshnichols189 said:
I get what you are saying but I don't think you are understanding what is happening. If you want an RMA they hold the money on your card because they are sending you a brand new device. You are 100% able to send the phone in to LG for free to have it replaced under warranty because it is faulty. You have an option that does not cost you any money. You are taking the option that does.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
That is completely bull****. I spent two hours on the phone with LG, Google, and LG+Google support managers trying to get a repair on an *in warranty* nexus 4, (they stated that this same policy applies to the Nexus 5) instead of a RMA through Google. LG will NOT do in-warranty service, if you send a Nexus that was bought through google play to LG they treat it as an out-of-warranty repair no matter what. (Yes, I am very aware that this policy is illegal, I tried explaining that to the person they transferred me to in LG legal, they said to try my luck with small-claims). To get your money back after they bill you the out of warranty price for your in warranty repair you have either have to go to small-claims court or try to get your bank to reverse the charge. Its a total bull**** policy that is, in fact, illegal, but until someone actually sues them over it, nothing is going to change. I ended up just biting the bullet on the normal RMA since I've got a Nexus 5 anyway.
LG will not accept in-warranty repairs for Google Play purchased Nexus devices, they require you to go through Google, no exceptions. I really wish it weren't true, but a conference call with LG and Google Play support managers resulted in my beating my head against a wall on exactly this issue.

atticusmas said:
By the way they don't actually charge you any money for the replacement they simply authorize in case you don't send them back a phone. Also you can keep your phone on until you get the replacement and then you can send them back your faulty one.
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Click to collapse
Been a while since I used a debit card, but I remember my bank actually did prevent me from spending funds that were pre-authorized. Yes, the money was still mine, but it's set aside and I wasn't able to touch it until the preauth expired. Can be very inconvenient when cash is tight.

thread topic
This thread is soo off topic now.

[Q] Rinsed my phone, now touchscreen not working

This morning I rinsed my z3 off in the kitchen sink, all the ports were closed and I only have ever used a magnetic charger so theres no way I damaged the rubber seals. After rinsing the phone off for about 15 seconds I dried it and tried to use it.
The screen comes on and all of the buttons (power, volume, camera) work but the touchscreen is completely unresponsive. I've rebooted it with power button + volume up and now it's sitting in a bag of rice while I'm typing this.
This is obviously especially frustrating given the fact that the phone is supposed to be WATERPROOF up to 5 feet of water and mine was only under the faucet for 15 seconds or so.
I have the extended warranty but I dont want to use the extended warranty on something that I feel isnt my fault when I might need it later if I drop it or if I damage it somehow. (the warranty can only be used once)
Also I've had a terrible experience with Sony customer service in the past so I'm really trying to avoid dealing with them at all costs. Unfortunately this might be my only option.
Has anyone else had a similar experience? did the rice work or did you have to send it back?

I've rinsed my phone off several times and never had a problem.

I've had mine underwater a few times and rinsed it in the sink lots of times with no ill effects. Is yours the T-Mobile version by any chance? I've read about quite a few problems with at least one batch of Z3s T-Mobile received.

torquelift said:
I've had mine underwater a few times and rinsed it in the sink lots of times with no ill effects. Is yours the T-Mobile version by any chance? I've read about quite a few problems with at least one batch of Z3s T-Mobile received.
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No this is the unlocked variant bought straight off of the sony store. The fact that there is nothing else wrong with the screen makes me think it was just something wrong with the phone and i happened to rinse it off at the same time that it stopped working. I've never dropped this phone, I've only had it for a week and a half. It's gotta be from a bad batch.

I had one of my Z3s with massive light leak all along one side of the frame, looking closely you could see bits of glue in intervals. If yours has a similar issue, water may have entered.

abhinav.tella said:
I had one of my Z3s with massive light leak all along one side of the frame, looking closely you could see bits of glue in intervals. If yours has a similar issue, water may have entered.
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Yeah I was thinking maybe there was some leak on the body or frame but It's weird that the picture is fine and it's only the touchscreen that's completely unresponsive. I would think if there was some water damage then the picture would be distorted or it wouldnt turn on properly. I'm on the phone with Sony right now, hopefully they decide that it was defective in the first place so I can dodge this ridiculous 15% restocking fee.

UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!

fujimori1780 said:
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
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Darn. I was planning on getting the Z3 too next month as part of a contract with one of the carriers in Canada. Looks like a great phone in terms of battery life and performance.
Don't think I can/will wait until Q1/Q2 of 2015 for a new phone. I could, I just don't know if I would. :|

Info
fujimori1780 said:
UPDATE**
After speaking with almost every compartmentalized department of Sony I was finally brought back to the sony store help line where the rep told me that I would be able to return the phone for a full refund. Now I'm deciding whether or not to buy another Z3. The phone was great when it worked but after mine broke down I found a lot of people online with problems like mine. This leads me to believe that this phone is very delicate and not at all as durable as I originally thought. I wish I could know if it was just a defective one out of the millions they will produce.
PS If you use your Sony warranty do not expect a replacement or loaner phone while you wait for your phone to get fixed. I ended up just buying a galaxy S4 from bestbuy to use until my new phone gets here. 14 day return policy!!
Click to expand...
Click to collapse
thr can be faulty device for all brands
for example someone broke its Galaxy S4 just by putting it in pocket!
If you want real durable device the Xperia Z series is the best and the original Xperia Z was better than others
it had durable frame + light weight + beauty
:good:

Geeks Empire said:
thr can be faulty device for all brands
for example someone broke its Galaxy S4 just by putting it in pocket!
If you want real durable device the Xperia Z series is the best and the original Xperia Z was better than others
it had durable frame + light weight + beauty
:good:
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Yeah i just ordered another z3 about 10 minutes ago haha i can't go back to a sub par battery now

Went to the aquarium yesterday and took some cool pics, unfortunately my touchscreen doesn't work now...
14 day wait time

xxquicksh0txx said:
Went to the aquarium yesterday and took some cool pics, unfortunately my touchscreen doesn't work now...
14 day wait time
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I dont know if you have a backup plan in place while youre waiting but I strongly suggest going to bestbuy and buying a phone to use in the meantime since you can just take it back within 14 for a no questions asked return. It's basically a free phone rental service. :good:

fujimori1780 said:
I dont know if you have a backup plan in place while youre waiting but I strongly suggest going to bestbuy and buying a phone to use in the meantime since you can just take it back within 14 for a no questions asked return. It's basically a free phone rental service. :good:
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Seems kinda lame to buy a phone from someone with the intent to return it like this.

helpmejeebus said:
Seems kinda lame to buy a phone from someone with the intent to return it like this.
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Click to collapse
I doubt BestBuy is going to feel the difference in their wallet. My other option is to buy a 25 dollar flip phone that I'll never use again or keep the 500+ dollar Galaxy S because it's the "right" thing to do. It would be one thing if the damage to my phone was my fault, but it's not and Sony isn't going to provide me a replacement. That is what I'd call "lame".

Has anyone repaired the phone themselves?

Yesterday my phone fell out of my pocket from low really low altitude (~20cm) but the phone broke nonetheless.
After the fall my SIM-card/memory card is no longer detected. Also there's no sound coming from the 3.5mm headphone jack.
I've only heard horror stories from sending the device to Asus. So since I got nothing to lose I was thinking about opening up the phone and try to fix is myself (hopefully a cable or something is just loose).
Would you recommend trying yourself?
Thanks!

SvenSSSvensson said:
Yesterday my phone fell out of my pocket from low really low altitude (~20cm) but the phone broke nonetheless.
After the fall my SIM-card/memory card is no longer detected. Also there's no sound coming from the 3.5mm headphone jack.
I've only heard horror stories from sending the device to Asus. So since I got nothing to lose I was thinking about opening up the phone and try to fix is myself (hopefully a cable or something is just loose).
Would you recommend trying yourself?
Thanks!
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Click to collapse
If you can, I recommend sending it in first and setting up an RMA. If you open it up and get stuck and decide to send it in, they won't honor your warranty, since it was opened up and tampered with.

troy5890 said:
If you can, I recommend sending it in first and setting up an RMA. If you open it up and get stuck and decide to send it in, they won't honor your warranty, since it was opened up and tampered with.
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They told me on the support line that the warranty is voided anyway since it was "an external impact/force" causing the issue.
Apparently it's not supposed to be able to take any hits at all. My 6-7 HTC phones never had any issues with drops. So I'm really disappointed with ASUS.
Six months and then game over.
But I hear your point.

SvenSSSvensson said:
They told me on the support line that the warranty is voided anyway since it was "an external impact/force" causing the issue.
Apparently it's not supposed to be able to take any hits at all. My 6-7 HTC phones never had any issues with drops. So I'm really disappointed with ASUS.
Six months and then game over.
But I hear your point.
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Wait really?! I find that to be pretty terrible. I'm sorry to hear that, but if you have nothing to lose, then go for it. Always thought they took it in with out of warranty as well, but added more charges

troy5890 said:
Wait really?! I find that to be pretty terrible. I'm sorry to hear that, but if you have nothing to lose, then go for it. Always thought they took it in with out of warranty as well, but added more charges
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They told me it's €80 for just checking what's wrong (I couldn't even get an estimate if it would be another €50 or €500). And then you get a quote (usually an obscene amount due to The Sunk Cost Fallacy of the first €80) and decide if you want to pay for returning it without repair (usually additional charge for delivery)
or pay the amount quoted and get it repaired. And since they always use external contractors there's no goodwill what so ever. Asus doesn't care. Like a said, I've just heard bad things about sending it in!

SvenSSSvensson said:
They told me it's €80 for just checking what's wrong (I couldn't even get an estimate if it would be another €50 or €500). And then you get a quote (usually an obscene amount due to The Sunk Cost Fallacy of the first €80) and decide if you want to pay for returning it without repair (usually additional charge for delivery)
or pay the amount quoted and get it repaired. And since they always use external contractors there's no goodwill what so ever. Asus doesn't care. Like a said, I've just heard bad things about sending it in!
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Yikes, this makes me a bit hesitant to send mine in for anything. I didn't know they used external contractors, but after hearing nightmares about RMA, I guess that's what would explain it a bit.

troy5890 said:
Yikes, this makes me a bit hesitant to send mine in for anything. I didn't know they used external contractors, but after hearing nightmares about RMA, I guess that's what would explain it a bit.
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It might differ depending on which country you live in. I live in Sweden with really great consumer protection stuff in place, and I really thought Asus would handle this differently since I both the Limited Edition and since they are trying to gain market shared for phones.
Hence my disappointment. I would never recommend Asus to anyone after this. I means, my HTC phones has been dropped onto tarmac/asphalt, floor stone bricks, you name it.
I already cracked the backside (top right corner) from a 3-5cm drop from my pants while sitting down on a solid surface, and now this from a 20cm drop. They can't handle anything it seems.

Mines had a loose camera since day one they wanted to hold me over ransom if I sent it in I have to pay if they deem it my fault on a brand new phone first Asus phone and my last