Defective Screen - Unacceptable Support - ONE Q&A, Help & Troubleshooting

Hi there ,
My oneplus suddenly looks like the attached pic .It even looked like this after several restarts and shutdowns. After last restart the screen seems to work normally? Is my phone trying to tell me something? Its no more that 2 months that I own this device...

Time to start the RMA process, your screen is definitely defective.
Transmitted via Bacon

timmaaa said:
Time to start the RMA process, your screen is definitely defective.
Transmitted via Bacon
Click to expand...
Click to collapse
Dear all ,
Oneplus One support is at least unacceptable!below you may find the story till now
1) 13/2/2015 02:21 First email (with attached pic)sent reporting my problem
-13/2/2015 11:29 Onelus replied that they didnt received my attachement and ask me to resend
2)13/02/2015 14:59 I resend the attached pic
-13/02/2015 15:50 oneplus reply : "Thank you for the photo you've send. I am now going to escalate this to our specialist to resolve your issue. Thank you for your patience."
3)14/02/2015 13:40 oneplus reply: "Thank you for contacting the Technical Support of ONEPLUS. I apologize for the inconvenience caused to you.
We prepared an Automated batch file which will fix your issue automatically, all you need to do is to download the zip file from the link below and extract it, after extracting please open the "README.pdf" and follow the instructions.
PLEASE NOTE :- IT WILL DELETE ALL YOUR PHONE'S DATA> PLEASE BACK UP YOUR PHONE'S DATA
https://s3.amazonaws.com/oneplussupport/ONEPLUS+ONE-FIX-Windows.zip
This should resolve your issue. "
4)14/02/2015 22:17 my reply: "thx for the patch you sent me. I applied it according your instructions. After phoned was reseted the lines appeared in the boot log, in the wifi initial guide (as you can see in attached file) even when the phone is powered off and charging! I am waiting for your instructions
regards"
5) 15/02/2015 17:38 one plus reply: "Thank you for your reply. In order to better assist your further we now need a video of the issue that you are facing with your device. you may upload the video to a google drive account and provide us the link. Please make sure the video is accessible for us from that link and not private. "
6)15/02/2015 18:31 my reply: "Hi attached you may find the video you need regards,
7)16/02/2015 14:31 one plus reply: "Hi Miltos Thank you for your reply. Please send us a few clear pictures of the device from all angles ( the front side , back side, left side , right side , the top and the bottom of your device) and also send us a picture of the back of your Oneplus One (Without the battery cover). To learn how to remove the battery cover from your OnePlus One you can watch the video from the link below
https://www.youtube.com/watch?v=I8nF0eHL5cY
Once we receive these pictures from you, we would be happy to assist you further.
Best regards"
8)16/02/2015 10:10 my reply : " Hi, I sent you by wetransfer the photos you required. Unfortunately I am not able to open the back case and really afraid of trying further more in case of something goes wrong. I may send your the device by mail to investigate yourself what happens cause its completely useless for me and I don't want to spend more time by sending photos and videos.
Regards"
Till then no reply.....
---UPDATE---
9) I sent yesterday a reminder but yet no reply!!!

Related

Corrupted photos

Hello ! I've bought my Polaris one week ago. I was very pleased with it, until today, i took some photos last night, and when i tried to view them from my pc, they were all corrupted, i haven't succeeded to open the pictures with anything. I searched the forums, and some posts (on other sites) came out. Somehow, after rebooting the device and taking more pictures with the camera, i managed to obtain pictures that were readable on the PC.
Can anyone help me figure this out ?
Another question..i've bought this phone from Vodafone Romania , i understand that if i upgrade the phone's ROM or Radio Rom, my warranty will be lost. Is there a way to back-up the phone's Rom so i can benefit of the warranty in case of malfunction?
I would gladly want to upgrade to a newer ROM and Radio Rom.
I have present now the following versions :
R = 1.58.21.23
G = 25.65.30.04 h
D = 1.25.00.00
Thanks in advance.
Learn to use search funciotn maaan
http://forum.xda-developers.com/showthread.php?t=377678&highlight=dump
Ok man, thanks for the reply, the post where you redirected me talks about dumping the rom.
I've mentioned about some corrupted photos...can anyone help me?
Thanks in advance
Well, I've got the exact same photo problem during the first 2 weeks of my time with my TC.
I had to reset the device before I could take proper pics.
I was monitoring this problem, trying to find out what was causing the problem. Before I knew it, the problem disappeared. Having the device for abt 4 months now..
I know I aint helping much, but just letting U that youre not alone.
MasK said:
Well, I've got the exact same photo problem during the first 2 weeks of my time with my TC.
I had to reset the device before I could take proper pics.
I was monitoring this problem, trying to find out what was causing the problem. Before I knew it, the problem disappeared. Having the device for abt 4 months now..
I know I aint helping much, but just letting U that youre not alone.
Click to expand...
Click to collapse
Thanks a lot man, i will search and i hope to reproduce the exact steps.
Thanks xda-developers forum for letting me post here.
Keep up the good work.
swatguard said:
Thanks a lot man, i will search and i hope to reproduce the exact steps.
Thanks xda-developers forum for letting me post here.
Keep up the good work.
Click to expand...
Click to collapse
Same issue here. Thought it was due to all the additional software & tweakage i have loaded. I had to hard reset to get the camera pics to work. Did this to me 3 times when I had Ultimate Launcher loaded & few "enhancement"tweaks. Very strange. Back up your phone OFTEN.
Are u using Tweaks2k2?
I got the same problem when I enabled "Increase SD/MMC Transfer Speed".
If disabled, everything is OK.
Wish u good luck~~
king_lijin said:
Are u using Tweaks2k2?
I got the same problem when I enabled "Increase SD/MMC Transfer Speed".
If disabled, everything is OK.
Wish u good luck~~
Click to expand...
Click to collapse
Actually yes, and yes. How you figure the connection with Tweaks2k2 and the SD speed? good job!
kipmast said:
Actually yes, and yes. How you figure the connection with Tweaks2k2 and the SD speed? good job!
Click to expand...
Click to collapse
Ha-ha, really happy that it works on your Polaris.
Actually, some photos took on my wedding party were corrupted. It is really depressing.
So I just tried all the possible settings on Polaris.
Luckily, I found it…
same problem here. Lost some value photos on the TC.
If you can't view them on th device (blank screen) they are corrupted.
Looks as a temp problem for the device, as when you approve the photo just taken (ie, by selecting the magnifying glass icon), it's there for good, if not - it shows as if the picture is there (thumbs) but not really.
Sounds (to me) like the device is not handling the temporary picture taken right, and instead of burning it in (=approved), it is left in a temp location (to be erased by following pics).
As I had the problem with email (messaging disappeared), where I discovered in this forum it had to do with inbox/attachments folder path failure in the SD card, I may suspect the photo problem is the same, as most of us use the SD for such storage.

[Q] Problem with Viber - photo and video on Viber's folder look like damaged

Hi, I've got a Samsung Galaxy S3 GT-I9300 device.
I have a problem with Viber.
The video files and photo files that I received with viber from my friends look like broken, I don't know wath's happened?
If I see the conversations I can see the photos, but if I go to search on the viber's folder I can't see those and I can't open the photos files. Also if I search on the viber's photo folder from my computer when I connect the phone I can't open the photos or videos.
I send you a pictures of wath my phone show when I open the viber's folder.
You can help me to solve this problem?
Thanks
Thank you for the report of the problem.
We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the approapriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
Thanks in advance
I did it few days ago, and this is what they answered to me:
""Dear Viber user,
We would like to apologize for the delayed response to your ticket.
In the last few days we did few maintenance tasks at our backend that should improve our service and might resolve the issue you reported.
If the issue persists, please reply to this email and we will contact you as soon as possible.
Sorry for the inconvenience.
Viber Support Team""
But the problem is still not solved, I also told to them, but they didn't answer me yet...
please somebody answer
Is there somebody..?
more than 180000
Tico23 said:
Is there somebody..?
Click to expand...
Click to collapse
I ran into the same issue. In the first run, I succeeded in deleting the photos in gallery and/or in file manager. Few days later "broken" photos showed up again. Finally 20000 additional photos/24 hours. I deinstalled viber. However Androit does not let me delete that huge amount of files all at once. Photo by photo works but will keep me buys for years,. Androit file transfer on Mac does not handle the viber folder with that amount of files.
Any Idee how to contact Viber to let them remove "broken" photos? At least Viber put them on my device.
Hi all,
This issue should have long been resolved (in previous updates). If it still persists (creation of new broken images), then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1
When you submit the ticket, in the line called: "Through which channel did you submit your initial inquiry", please make sure to choose "Technical Forum".
Thanks in advance!
@cocorino -
We apologize for the many broken photos on your phone's gallery. Unfortunately we can't offer an official solution for this "leftover". You might want to check for third-party applications for doing so.
Again, we're sorry for the inconvenience, and as far as we know - the problem has been taken care of and no new photos are generated now.
viber user detect via photo random name
hello,
is it possible to know via user photo names stored in that folder determine actual viber user who ever had this photo?
photo names are 1bf0cbc4d7bc247f61843e07f2e16ab2571fcd5567e55fa49b3154d5a6a9245b like this code
can i detect actual user who had it for cover photo?
thanks

post close

post close
Hii can you call me on whatsapp my number +919493282828
help Me too +919891249301
somebody call me?
+34622369156
Thanks in advanced
Hi
Is possibile received the call
+393397726318
Bye
p220fhf said:
http://www.androidpolice.com/2015/0...ecent-app-version-get-invited-receiving-call/
Ok, thanks to @mvasim007 at first!
From other's post : after IST 10:00 PM no new one is getting activated
In my guess, the invitation system is no longer/ temporarily closed. So be patient for the official release.
So don't request any invitation until it opens.
Make it short, update your whatsapp from playstore or download from here
I don't know whether it works or not on 2.11.531. So just give it a shot.
And I think we should divide into different country/district to help those who wants the calling feature, then the thing becomes handy.
Gimme a thank if it works!
Click to expand...
Click to collapse
Hi for me that rooting method worked for only 2 days .. After that when i tried to change xml code it automatically change back to initial one & also lost the interface.. And also i am able to get call till now. But UI did't changes?? Does anyone have same problem
Please call me, I'm from India. If you call me and it gets activated, I'll be able to call others and give them the feature. Hence, There'll be division of your work
Please call soon, Happy to help
+919663221411

Phicomm EX780L Official firmware

http://www.file-upload.net/download-11143330/TF_update_EX780L_0000_4.4.4_1.6T24_0721_NJ.zip.htmlPrice 159.99$
Phicomm EX780L
5.5 Inch OGS Screen, 1920*1080 Pixel
Qualcomm Snapdragon 801 8974AC 2.5GHz Quad Core
3GB / 32GB
13Mpx (SONY IMX214)
Dual SIM Dual Standby
Gorilla Glass 3
Android 4.4 Band: GSM 850/900/1800/1900MHz, WCDMA 850/900/1900/2100MHz, FDD-LTE B3/B7, Support 2G & 3G & 4G LTE Network
battery 2900mAh
Official Firmware EN/CN language.
http://cnupload.phicomm.com/uploads/20150616/14344205775300.zip EX780L_0000_4.4.4_1.5T23_0526_NJ
http://www.file-upload.net/download-11251507/TF_update_EX780L_0000_4.4.4_1.6T24_0721_NJ.zip.html EX780L_0000_4.4.4_1.6T24_0721_NJ
hello, i brick the phone... help needed...
visantin said:
hello, i brick the phone... help needed...
Click to expand...
Click to collapse
How did you do it? http://www.needrom.com/download/phicomm-ex780l/
i bought the phone in my efox and i recived with virus... i tried clean files... adb update only and i dont know how do it...
thank you
phicomm EX780L issue with Whats app
@stas30
I have seen your post on 4pda and you same to know your stuff on the phone I have phicomm EX780L.
I have managed to get rid of the malware and virus on the device and have updated with you firmware t24.
But I still have the problem with Whatsapp always closing down when I get a message. Have you tried this app on the device does it work for you ?
I have spoken with Whatsapp and they can't help.
Looking forward to your reply
Hi friend,
I have the exact same problems with WhatsApp... Downloaded another ROM, did not work, unfortunately. I also had the Malware problem ****ty thing. You already have a solution?
Klaas
chef04 said:
@stas30
I have seen your post on 4pda and you same to know your stuff on the phone I have phicomm EX780L.
I have managed to get rid of the malware and virus on the device and have updated with you firmware t24.
But I still have the problem with Whatsapp always closing down when I get a message. Have you tried this app on the device does it work for you ?
I have spoken with Whatsapp and they can't help.
Looking forward to your reply
Click to expand...
Click to collapse
Hi there
I don't have a fix but I was able to get rid of the malware by installing a app that deletes vendor apps. Do a scan with avg and it will tell you what apps are malware.
But for the issue with the what's app it's still not working for me.
Where did you buy from ?
I got mine from chinavasion and the are stalling on giving my money back.
Thanks
phicomm ex780L full tutorial
Two Phicomm ex780L arrived last week to a colleague, and after being out all weekend battling malware coming default (easy thing to remove), we have sought English, Spanish and Russian forums, but nobody had the whatsapp solution... but we have after being struggling with error adding contacts to google account and error whatsapp, we finally have found solutions.
The error of the contacts was somewhat easier to solve, also yesterday, the user "stas30" published a rom which already solved that error, but WhatsApp has given us more war .. but finally is solved!
We have written a tutorial in Spanish and English on our web forum, which you can see at:
androidparatorpes [dot] com/foro/dispositivos/42-buenos-y-potentes-moviles-por-menos-de-150#130
We hope you look easy steps to take, enjoy it as much or more as we look for a solution and at the end you may enjoy 100% of this device as we are doing now!
hello, excuse my English, I'm Italian.
I installed your good rom and followed your guide to getting whatsapp but unfortunately does not work. I created the "DO NOT OPEN" group and a friend of mine sent the message in the group but I have not read the message, then he sent me a message out of the group and whtasapp crashed! I tried several times but nothing. How can I do? it is possible that an application so used is not supported by the phone?
chef040_1 said:
Hi there
I don't have a fix but I was able to get rid of the malware by installing a app that deletes vendor apps. Do a scan with avg and it will tell you what apps are malware.
But for the issue with the what's app it's still not working for me.
Where did you buy from ?
I got mine from chinavasion and the are stalling on giving my money back.
Thanks
Click to expand...
Click to collapse
Hey there, I was just about to buy this phone from chinavasion, I've returned 2 phones to them so far and they do take a while to sort it out but they've refunded me each time thankfully! Can you explain to me about the malware issue as this is the first I've heard about it in all the reviews and that as in what kind of malware and are they system apps which need to be deleted after being rooted? I hope you dont mind me asking too but howcome you are getting a refund on the phone, did it break or something? Im just trying to weigh up my options before i invest in a relatively expensive bit of tech. I'd really appreciate a quick response as I need to get a phone off chinavasion soon (I have credit on their site because of the last refund),
Thank you
have signal but no calls
hi Hope you can help me
i can’t make or receive calls.
sim is ok.
i tried to update but with no success.
tried to change dialer.
desperatly tried do hard copy of root files from another ex780L .
all without success.
how can i do to resolve this problem?
Pardon my english and this noob.
thanks to you all
My device arrived without gapps. How to install them?
rgnr said:
My device arrived without gapps. How to install them?
Click to expand...
Click to collapse
You can follow our tutorial to install a new rom without malware and to be able to run whatsapp without problems.
The tutorial is in the page number 1 of this topic.
Enviado desde mi A0001 mediante Tapatalk
Used to flash custom firmware with gapps from stas.
Ok, so recently I've scanned the phone with CM Security, and there were 2 malware threats found.
Used whatsapp workaround from above post. Works, but trying to call crashes the app. Trying to use autocorrect text also crashes the app. Important! Do not setup band to LTE only, otherwise you will not be able to call! 4G is only internet. You still need 3G to make calls!
another phone to avoid.
Excuse me, I would like to know whether this official firmware is multilanguage which includes Vietnamese or not. And would you showing me how to flash it? If By using stock recovery, then do I need to rename it to update.zip or something?!
Thank you
Android 5.0
Hi, Any news about android 5.0 or 6 for this phone? Can somebody transform a rom from another device and probe it in this device? Mi device has the same problems (whatsapp and malwares) but i Install the rom from Stas30 and it works nice. i solve the problem of whatsapp with the unread message. But it still turned off whenever it wanted. I had a oneplus one before that has almost the same characteristics and same processor and it happened too. I think that it is a problem of the processor that gets heated.
But please I think that a newer version of android will work very good with this phone and could solve a lot of bugs
try porting yourself,
No one can port another rom for this phone?
Fix whatsapp problem
FIX WHATSAPP PROBLEM
- What steps should I take?
The problem of forced close for whatsapp appears when we receive a new message, appearing to number of unread messages in the contact that sent us the message, if we are quick enough, once entered whatsapp and in that conversation, it clears the unread message icon and whatsapp works again, but when we receive another message, whatsapp fails again, so we have found this solution:
1. Create a group called "DO NOT OPEN" and invite a friend or family inside.
2. As group picture, we can put the sign "NO ENTRY"
3. We go back, where whatsapp show us active chats.
4. We asked our friend / family to send us a message to the group saying: Do not open or delete this group
5. Now, whatsapp we will give us a "force close".
6. We asked our friend / family to send us a private message to our whatsapp (but not in the group)
7. Open whatsapp, it will fail, but when you close the error no longer give us more "force close" and finally Notifications will work again, because we will always have an unread message (inside the group called "DO NOT OPEN"), and with these simple steps we will be able to use whatsapp without errors.
---------- Post added at 02:22 PM ---------- Previous post was at 01:37 PM ----------
The problem of forced close for whatsapp appears when we receive a new message, appearing to number of unread messages in the contact that sent us the message, if we are quick enough, once entered whatsapp and in that conversation, it clears the unread message icon and whatsapp works again, but when we receive another message, whatsapp fails again, so we have found this solution:
1. Create a group called "DO NOT OPEN" and invite a friend or family inside.
2. As group picture, we can put the sign "NO ENTRY"
3. We go back, where whatsapp show us active chats.
4. We asked our friend / family to send us a message to the group saying: Do not open or delete this group
5. Now, whatsapp we will give us a "force close".
6. We asked our friend / family to send us a private message to our whatsapp (but not in the group)
7. Open whatsapp, it will fail, but when you close the error no longer give us more "force close" and finally Notifications will work again, because we will always have an unread message (inside the group called "DO NOT OPEN"), and with these simple steps we will be able to use whatsapp without errors.

Website for latest Stock Rom of Android Smartphones

Hello there,
This is a new website for stock rom of android smartphones.
Please have a look here and tell the experience .
Stock Firmware Stock Firmware
Thanks.
Unfortunately it doesn't have the rom for my Vodafone ultra 7
diiogo53 said:
Unfortunately it doesn't have the rom for my Vodafone ultra 7
Click to expand...
Click to collapse
Sorry for that ...please Wait for few more days!!
So, you have downloaded the entire website using IDM, and claim its yours? Do you think people out there are mad or what? Have you realized what you have done?
1. Im the owner of firmwarefile.com.
2. Have copyright of all the content (textual, images, html). And not a single website is allowed to reproduce my work without a written permission.
3. Now, Im giving you 7 days, and after 7 days i will file a complain in Varanasi "court" and you will get the notice to appear in court in 7 days.
4. Will file complain against your adsense, infolinks account + your hosting http://hostinger.in.
NOW, its on you. If you didnt reply back or delete entire copied pages from your website then you are in trouble. As, right now Im living in Pandeypur, varanasi.
rahul964 said:
So, you have downloaded the entire website using IDM, and claim its yours? Do you think people out there are mad or what? Have you realized what you have done?
1. Im the owner of firmwarefile.com.
2. Have copyright of all the content (textual, images, html). And not a single website is allowed to reproduce my work without a written permission.
3. Now, Im giving you 7 days, and after 7 days i will file a complain in Varanasi "court" and you will get the notice to appear in court in 7 days.
4. Will file complain against your adsense, infolinks account + your hosting http://hostinger.in.
NOW, its on you. If you didnt reply back or delete entire copied pages from your website then you are in trouble. As, right now Im living in Pandeypur, varanasi.
Click to expand...
Click to collapse
Mujhe Aapki baat bilkul pasand ni aayi.... AA-THU!! Just Joking.. :laugh::laugh:
Me and my friends had an idea for a startup about a company that protects Websites content and Websites from being copied.
We copied few websites and put them online.
We were looking that how much time it takes for a website owner to notice that.
Our Product will make it easy to protect websites.
Our website Algorithm is in development mode currently.
So if you want to use our services to prevent from being copied please drop your email here.
I will send you mail when the product is ready.
Thanks for response.

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