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[Q] Moto G rebooting

My wifes Moto G occaisionally crashes and reboots. It hasnt happened very often but I would like to know if it is happening to anyone else and if they know the cause? Maybe it's a bug that will be sorted with a future software upgrade?

The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.

vrsk said:
The same is happening to me right now, I'm running 4.3. Sometimes it becomes very annoying; I already contacted Motorola through, they're supposed to call me later today...
I hope that KitKat solves this issue because I don't want to root yet.
Click to expand...
Click to collapse
Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.

ahardie said:
Ah so it's not just us then. I hope that an update will cure it as I doubt that my wife would let me root her phone. Will be interesing to see what Motorola say.
Click to expand...
Click to collapse
Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
I'll report with the results later.

vrsk said:
Mine even reboots during the start-up animation, it has become so annoying. A shame since it is a great device
Click to expand...
Click to collapse
That must be really annoying. Luckily ours isn't that bad.
vrsk said:
I'll report with the results later.
Click to expand...
Click to collapse
Cheers.

Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....

llyenn said:
Same issue here. Got the device, (US GSM) on Dec. 14th, and had it happen a couple of times. I didn't think anything of it, because this phone is for my son, and I was trying out parental control stuff on it. I wrapped it, and it sat under the tree till the 25th, which is when I updated it to 4.4, and the crashing has gotten worse. I get random app crashes, and more reboots now than ever. I cleared the partition cache, which didn't work. I am going to try a factory wipe and see if that fixes it, but I honestly doubt it. Moto chat told me to call in the morning to talk to a level 2 tech.
So, there seem to be a few of us, but I didn't see anything on their support forums....
Click to expand...
Click to collapse
So far I've had a single instant reboot in the camera app. Hope it doesn't get worse.

The phone is still rebooting sometimes. Is there any way I can check why it is happening like something that will create an error log? Or does anyone have any tips for stopping it happening? It is a very minor nuisance at the moment but I'm afraid it might get worse. Especially if it is a problem with the hardware rather than the software.

I have a UK moto g and it hasn't rebooted on me yet the past week I have had it
Sent from my XT1032 using xda app-developers app

I've got the International 8 GB version from Koodo and it hasn't rebooted since I started using it full time on Dec 28. It remains powered up 24/7.

Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.

I have same trouble. My device is crashing and rebooting sometimes at day. Is there any solution??
Moto g purchased in mexico, telcel.

Guys, return it to your phone dealer if you can. Waiting for a fix(that may or may not come) will just increase your pain. If the service center spots the restart, they should definitely repair/replace your phone.

gee2012 said:
Often these reboots and crashes are user app related, it may be a good idea to data factory reset the phone and see if the issue remains.
Undervolting the cpu may cause these issues too if you undervolt too much.
I have 120 apps installed and had no crash/reboot so far in the 3 weeks i had the phone.
Click to expand...
Click to collapse
Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.

Kit kat seems to have fixed problem.
dankerk said:
Yes it could be but I think it's most likely Android OS or Motorola's own certain app that's causing this. My device resets so frequently that's it become impossible to use, unbelievably it reboots every 5-10min, even when I leave the phone on standby I see it rebooting it self.
It's no just specific app that I use, it has rebooted while I'm browsing (Google Chrome), in Gallery app, on Play Store and also when I was transferring images from pc to the device!
Motorola Chat support are useless, they just game me links to Moto UK Support contact, that's it. Not much of advice.
So I will be taking it back to Phone4u store and possibly get it replaced if they can.
Click to expand...
Click to collapse
My wifes phone seemed to be getting worse. It rebooted four times the day before yesterday. It always seemed to be worst when we were travelling.
Yesterday morning the Kit Kat update became available. The phone hasn't rebooted since. Hope I'm not speaking too soon but fingers crossed it seems to be fixed.

We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?

creambyemute said:
We got 2 Moto G's in our family (one for me, one for my father), both ordered from Amazon.de as 8gb version (XT1032)
I haven't seen any reboots on one of these devices. They both got updated to 4.4.2 yesterday and also no crashes.
Has anyone found out what is causing the crashes? Is it maybe even a hardware failure?
Click to expand...
Click to collapse
If the Kit kat upgrade has cured the problem on my wifes phone then it must have been software related. Possibly an app I had downloaded was causing it. It's worth pointing out as well that most people didn't seem to have this issue.
BTW I spoke to Motorola chat a few days ago using the help app. on the phone. They told me it was probably an app I had downloaded causing it and a factory reset would sort it. Installing the upgrade seems to have done the same thing though.

Happy to hear it's not something hardware related.
I even had reboots with my nexus 5, 4 on random basis (not often). Must be some sort of app I've had installed on all my devices

I received mine in december (from Amazon [Retail.FR]) and experienced some crashes (almost every day).
I installed KitKat on it and did two factor resets to be sure it was not software related issues. Since then, a week ago, I experienced a crash every day and half (screenshot). Crash happened without any reason or specific context.
My serial number is: TA8900B6##
I decided to return my Moto G to Amazon and buy a new one.

I'm experiencing the same and I decided to try to run a constant logcat in the background to see what's going on. Also is there any way to have a constant recording with dmesg? I'm no linux commands expert.
For logcat (in terminal emulator) I used logcat > sdcard/logcat.txt which is growing in size as far as I can see. Hopefully this brings some news.
Good luck everyone.
Cheers

Nexus 5 WiFi problem

Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app

Nexus04 said:
Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated

fergdizzle9090 said:
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
Click to expand...
Click to collapse
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.

Nexus04 said:
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Click to expand...
Click to collapse
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.

soumian said:
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
Click to expand...
Click to collapse
I should have updated ages ago, the problem was in fact being caused by the sim card. Dont know why it suddenly started playing up but it coincided with the software update to 4.4.4 But my phone was identical and had no problem and my wifes did. Compared to hers my sim was relatively new we eventually ordered a replacement sim and there has been no problem since
Sorry I could not be any more help

[Q][H]Touchscreen issue

Hi All,
During the last couple of weeks, with different ROMs I've been experiencing some touch screen issues. I feel like there is a 0.5s delay/lag on the touches which makes using the phone annoying. I can barely type and touches are not really accurate.
Not sure if there is any good app for testing the touchscreen, but I tried one (Test Touch) and as far as I can see, touches are not registered or are intermittently registered when fast touching the screen. (See Video). When I slowly drag the finger, a continuous line is traced.
I couldn't find anyone else having the same issue hence I'm posting this. Thanks for the help.
Current ROM: Temasek's UNOFFICIAL Build, 10.1, CM 12.1 .
Stock kernel.
Edit: Ram use is always lower than 50% and CPU usage is low.

Nikouy said:
Hi All,
During the last couple of weeks, with different ROMs I've been experiencing some touch screen issues. I feel like there is a 0.5s delay/lag on the touches which makes using the phone annoying. I can barely type and touches are not really accurate.
Not sure if there is any good app for testing the touchscreen, but I tried one (Test Touch) and as far as I can see, touches are not registered or are intermittently registered when fast touching the screen. (See Video). When I slowly drag the finger, a continuous line is traced.
I couldn't find anyone else having the same issue hence I'm posting this. Thanks for the help.
Current ROM: Temasek's UNOFFICIAL Build, 10.1, CM 12.1 .
Stock kernel.
Edit: Ram use is always lower than 50% and CPU usage is low.
Click to expand...
Click to collapse
You're not the only one- I opened a thread about this. Seems as something happened as people updated to android 5.x as did with me.
Hopefully someone can figure something out!
Seems more like an input lag- like you mentioned. Really annoying and makes it hard to type fast or use swype function.

You_got_owned123 said:
You're not the only one- I opened a thread about this. Seems as something happened as people updated to android 5.x as did with me.
Hopefully someone can figure something out!
Seems more like an input lag- like you mentioned. Really annoying and makes it hard to type fast or use swype function.
Click to expand...
Click to collapse
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated

guih said:
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
Click to expand...
Click to collapse
Happy to know I am not the only one having this issue , good that we are on the same boat.
I'm travelling in a few days and can't go abroad with the phone in this "working" conditions so I will have to downgrade for sure. Any 5.0 ROM to recommend? A solution for 5.1 would be better

haha I was on Blisspop for a long time before moving to 5.1, it's a fantastic ROM!

guih said:
haha I was on Blisspop for a long time before moving to 5.1, it's a fantastic ROM!
Click to expand...
Click to collapse
I flashed Slim ROM, touches delay improved a bit but I was experiencing some lag on the hardware keys.
I just flashed last bacon firmware (from April 09) and RobbieL811 ROM and seems to be running smoothly, I wonder if it was a firmware issue. Thoughts?

Right, I have the same bloody problem, and I'm seriously thinking of going back to kit kat. What the hell happened, it worked perfectly. Does everybody have an unlocked bootloader? COS12 worked ok, lagged when hot, only after I unlocked the bootloader did it all go to ****. I just hope it'll go back to normal on KK and it isn't a permanent thing now..

Infinityyy said:
Right, I have the same bloody problem, and I'm seriously thinking of going back to kit kat. What the hell happened, it worked perfectly. Does everybody have an unlocked bootloader? COS12 worked ok, lagged when hot, only after I unlocked the bootloader did it all go to ****. I just hope it'll go back to normal on KK and it isn't a permanent thing now..
Click to expand...
Click to collapse
I have an unlocked bootloader and have moved from 11S to 12S and find its a lot better. I've seen people say they find the update better and some who have issues but your boot loader shouldnt really come into it. How did you update, what did you do since unlocking your bootloader?

gsmyth said:
I have an unlocked bootloader and have moved from 11S to 12S and find its a lot better. I've seen people say they find the update better and some who have issues but your boot loader shouldnt really come into it. How did you update, what did you do since unlocking your bootloader?
Click to expand...
Click to collapse
Went with COS12 for a while, then tried a 5.1 rom and it started going down from there. COS12 lagged a lot when the phone was charging, it got very hot for a while, and then cooled down. I don't know why touchscreen issues started happening, it worked ok for some time after installing 5.1, then for instance the settings app started scrolling slowly, the notification panel as well, some touches stopped being registered.. It's a weird issue, because it's not lagging, like skipping or so, but mostly it feels like the phone is in slow motion.

guih said:
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
Click to expand...
Click to collapse
Infinityyy said:
Went with COS12 for a while, then tried a 5.1 rom and it started going down from there. COS12 lagged a lot when the phone was charging, it got very hot for a while, and then cooled down. I don't know why touchscreen issues started happening, it worked ok for some time after installing 5.1, then for instance the settings app started scrolling slowly, the notification panel as well, some touches stopped being registered.. It's a weird issue, because it's not lagging, like skipping or so, but mostly it feels like the phone is in slow motion.
Click to expand...
Click to collapse
Same happens to mine.
I flashed 3 different ROMs today, 5.1 and 5.0, it was working fine for a few hours with one of them but after that It started with serious problems, to the point of nearly not registering any touch. After a reboot it improved a bit but it makes the phone unusable. I'm flying abroad in less than 12hrs and really need the phone.
Flashing a stock ROM or going to kit kat are the only options I see now.
Edit: Here I found some useful post, they state it's hardware not software.

Nikouy said:
Same happens to mine.
I flashed 3 different ROMs today, 5.1 and 5.0, it was working fine for a few hours with one of them but after that It started with serious problems, to the point of nearly not registering any touch. After a reboot it improved a bit but it makes the phone unusable. I'm flying abroad in less than 12hrs and really need the phone.
Flashing a stock ROM or going to kit kat are the only options I see now.
Edit: Here I found some useful post, they state it's hardware not software.
Click to expand...
Click to collapse
we're not alone man, multiple threads are popping up with people suffering from similar issues, including on reddit: http://www.reddit.com/r/oneplus/comments/33ky0u/open_post_to_oneplus_with_all_our_love_and/

I am having the same severe issues as well.
The nightmare begun after the 05Q update.
Ever since that update, no matter what I've tried, the touch problem is here.
I've tried numerous Roms + kernels combinations with no use.
OP support was trying twice to reset my phone to full factory reset to both Oxygen & CM11s with no use.
That is so frustrating.

i have the same problem, but only when i go outside and the weather is nice

Desperate for help

Hey guys!
I have posted before but since then the issue has exacerbated to the point where I'm at my wit's end.
I have the SM-P907A AT&T version of this tablet. I bought it second hand and started experiencing issues almost immediately, although nothing as bad as what I'm going through now.
It began with the odd blue-screen and very rare restart. It quickly escalated when I created multiple profiles (user ids). The restarts would happen entirely randomly but without fail within 10 minutes of operation no matter what I did. Oddly enough, it would NEVER restart when connected to a power supply, though I have drawn very little from that.
Thusly, I factory reset my tablet and hoped that would fix the issue; to no avail. Then I decided to Odin flash the stock ROM. Again no joy. Restarts were persistent and regular when the tablet wasn't connected to a power supply. I then rooted the tablet, installed Titanium Backup Pro and proceeded to freeze all apps/odex-es related to Samsung Knox. As some have posted, doing this helped them out. Not lucky enough, I guess.
My questions:
Did my setting up multiple users somehow mess with the tablet in such a deep and integrated way that even factory resetting, re-flashing stock would not help? Is that even possible? My firmware version is P907AUCU1AND7. I'm going to manually update to Lollipop but if my meddling with the multiple users "broke" something essential, will that help?

No, proppably not
kalaris said:
Hey guys!
My questions:
Did my setting up multiple users somehow mess with the tablet in such a deep and integrated way that even factory resetting, re-flashing stock would not help? Is that even possible? My firmware version is P907AUCU1AND7. I'm going to manually update to Lollipop but if my meddling with the multiple users "broke" something essential, will that help?
Click to expand...
Click to collapse
I don't think that using the multi user functionality has anything to do with the issues you are experiencing. I have 3 user on my tablet and using it for a year now. Both on KitKat and Lollipop that I am using now. Both rooted, KitKat with Xposed also. Never had issues with blue screens and reboots.
Issues with US devices have been posted regularly and explanations have been posted. Don't focus on multiuser for the issues you experience.
I' am using the SM-P905 International version (EUR)
PDA: P905XXUABOG1
CSC: P905EURABOG1

Ridiculous
Okay guys. Seriously ridiculous. I downloaded the lollipop ROM but got an error when adb sideloading it because it requires the previous firmware P907AUCU1ANK2 for it to update properly whereas I have the one older than that: P907AUCU1AND7.
Can someone help a brotha out? Post a link from where I can download it?! Maybe share their stock rom file?! Pretty please? I've managed to find only TWO results on google. One is a mobilefileserver result requiring that I Pay $60. The other is a Chinese site requiring that I pay significantly less but in a way which is baffling me at the moment.
Any good guy out there who can help??????

A member posted links to it in 5.1.1 upgrade posts...
Sent from my SPH-L300 using XDA Free mobile app

zomg! thank you! how'd i miss this?!

kalaris said:
The restarts would happen entirely randomly but without fail within 10 minutes of operation no matter what I did. Oddly enough, it would NEVER restart when connected to a power supply, though I have drawn very little from that.
Click to expand...
Click to collapse
Random restart is the problem of cracked battery connector. Re solder the battery connector will fix it permanently.
Read the thread " Flickering Screen " in Galaxy Note or Tab Pro, you will see they all have similar problem like yours and the fix is simple.
No software or upgrade will fix the hardware problem, regardless Kitkat or Lollipop.

Major OS/touch screen freezing - Unroot, return device, etc.?

Got a new OP7 Pro. Nice hardware for sure. I unlocked boot loader, installed TWRP recovery, Magisk, but using standard factory ROM/kernel (OOS 9.5.8). I am experiencing severe screen freeze issues. It is like all touch inputs are ignored or screen is frozen for up to 10 seconds at a time. The phone is pretty well unusable as this gets in to a loop of unfreezing perhaps for a few seconds or a minute but then right back to frozen. Crazy...
Some times I can go an hour or so with out it happening but once it sets in it seems to recur frequently . Rebooting helps as does wiping dalvik/cache, but it always seems to come back. Does not appear to happen when booting to safe mode, which leads me to believe it is an incompatible app but the app would have to be doing some crazy stuff to screw up the entire phone/screen/touch input this much. Just can't find the trigger or a fix.
I've got many options. All my (relatively Android noob) buddies (some are very good programmers though) insist I should unroot and remove TWRP and get back completely to stock. I could try those sequentially. I can also return the phone and replace it since it is brand new. Oneplus suggested this rather than providing any help or real tech support.
I've googled around a lot and have found some (appears to be infrequent) folks who ocassionally loose touch access in a corner of the OP7 Pro screen. Neither this nor the "ghost touch" are the same as my issue.
Hoping to get some good advice here from some Android gurus. Thanks in advance.

Bump, no one??

swamp2 said:
Bump, no one??
Click to expand...
Click to collapse
Update the firmware.

dynospectrum said:
Update the firmware.
Click to expand...
Click to collapse
Thanks, but just random tech support advice? Or do you have a reason to believe there is something particularly relevant in the 9.5.10 release?

9.5.7 or 9.5.8 had random screen touch issues Anna .10 hot fixes more bugs that they introduced to .9
If I were you, I'd update and get on the current firmware. I'd also backup all your data on the phone and do a factory reset after the updated then if it still is having issues return it for hardware defect. It makes no difference to do this as you have to perform the data wipe before returning it anyway.

Eric214 said:
9.5.7 or 9.5.8 had random screen touch issues Anna .10 hot fixes more bugs that they introduced to .9
If I were you, I'd update and get on the current firmware. I'd also backup all your data on the phone and do a factory reset after the updated then if it still is having issues return it for hardware defect. It makes no difference to do this as you have to perform the data wipe before returning it anyway.
Click to expand...
Click to collapse
Thanks, things are looking free of this issue so far on .10!

Issue is back, greatly improved but back. This phone is driving me nuts. Must be incompatible with some app...

Removed root, removed twrp, locked boot loader and clean flashed 9.5.10. Screen freezing completely gone for around 24 hours. Also have only installed essential apps. Sure would like both TWRP and Magisk back, but undecided. I seem to be the only person with this particular problem... Additional advice appreciated.

I'm getting the same problem even on .10 version.
I had to unroot and lock the bootloader again.
I thought I'm the only one who is facing this issue.

Any more updates on this? Was it an app causing it?

I have OnePlus 7 Pro for a few weeks already, but I started use 7 Pro as my primary device from last weekend and since that time I have experienced the identical problem.
Renovate ROM, stock kernel, xposed

shank19 said:
I'm getting the same problem even on .10 version.
I had to unroot and lock the bootloader again.
I thought I'm the only one who is facing this issue.
Click to expand...
Click to collapse
Wow, I'm not alone! Can't decide if I want to do a warranty return and try an entirely new phone. We just can't be the only folks with TWRP and Magisk on this device. It seems like a software problem but odd that more are not experiencing. I'm hesitant to even try Magisk for fear of a long difficult full wipe without a good TWRP backup.
Edit: I should have done better testing but pretty sure unroot by full Magisk removal did not fix the issue.

Honestly if it's not a hardware defect the one thing I think that it could be is accidental touches. Are you using a case on your phone? Does it get any better if you lay your phone flat and only touch the screen with your finger?
When I first got my s9+ which was my first curved screen phone I had this same issue and thought it was hardware related, but when put a case on it the issue completely stopped and I realized I had been touching the curved screen with my palm while holding the phone.
I don't really see how unlocking the bootloader, magisk, or twrp could be responsible as I haven't had any issues with any of them, but you could try custom kernels or roms if you want to try everything before you return the phone, but I think that would be really grasping as straws.
It could be a Magisk module as I've had issues where installing and deleting the modules cause me to have random reboots even with all the modules uninstalled, id try wiping data, and flashing fresh oos 9.5.10 to both slots.

I just uploaded a video of that issue, sorry for the quality (Xiaomi Mi A2 Lite).

Weird issue. Glad I'm not seeing it on my International 9.5.19.

This is definitely not an issue you're going to resolve by just installing a few apps and waiting to see if they affect the performance. I am interested to see what the logcats (actually, logs in general) say at the moment the phone freezes. If anyone can provide these it would be a great insight for sure.

Unroot, lock bootloader, wipe, factory 9.5.10, problem completely gone. Good and bad, prefer root...

I've only encountered this issue while using Facebook messenger.

I tried to deactivate xposed and magisk modules but the problem persisted - it seems it just started to appear less frequently but not fixed.
I am on the Havoc ROM for more than two days and touch screen issue is gone.

Chrono Leggionaire said:
I tried to deactivate xposed and magisk modules but the problem persisted - it seems it just started to appear less frequently but not fixed.
I am on the Havoc ROM for more than two days and touch screen issue is gone.
Click to expand...
Click to collapse
Strange, one common denominator is an unlocked bootloader. Do you also have TWRP?