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Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.
Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.
The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!
Hope someone has experienced this and can help.
had the same issue once...i turned it off and left it for about 5min...turned it on and the screen works again...
this hasn't occured since then..probably just a system glitch..
Happened to me once, reset the device and it worked. Now it happened again and its been unusable for a day. If it doesn't work tonight, the $hit is going to hit the fan...
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
Have you guys contacted ASUS support? They will probably have you RMA it. How long did you guys have it before this happened? Now I'm worried that mine will do the same thing.
ASUS support did want to RMA my TF that was having this problem. However, after leaving it off for a couple hours, I went to turn it on to wipe out all my account settings and the touchscreen started working again.
I have no explanation for why it started working though. The last thing I did before it was magically fixed was go through the normal shutdown procedure by answering the 'do you want to shut down' using the dock's mouse instead of just holding down the power button. Maybe that made a difference?
Blue_Man said:
Are you stuck at the lock screen immediately after booting because the unlock function doesn't respond to touch? If so, I'm having the same situation. I really hope that waiting a few minutes does the trick...
Edit: even did a full wipe and the thing is still unresponsive. I assume this is a very bad sign. FML.
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This is what happened to me. Stuck at the lock screen, no touch at all. After 4 days of waiting for Asus to reply to my email and several disconnected phone calls, I have returned it to newegg. Since this item is still out of stock I expect to receive a full refund. Which is fine by me. June 8th, here I come.
Same thing happened to me, just returned it to fry's and was able to avoid the restocking fee. Going to get the galaxy tab come june 8th now instead.
Sent from my Xoom using XDA Premium App
I have weird little quirky things like this happen from time to time with my TF, such as having to hit the power button or lock button twice before it works. I think it might be more of a software issue than anything to be honest. Hoping that future updates will correct all of these issues.
I hope its a software issue....
Found a solution that worked for me. I booted into recovery mode by holding vol down and power. then I selected vol up to enter recovery. Then the exclamation point came up with the android robot. I left it like that for a few minutes then held down the power until it resarted.
It booted up like normal, no data lost. I then restarted for good measure. Came right back up like normal, touch screen and all.
Thanks jdmnash. I followed your instructions and it worked like a breeze. Should make this part of a sticky help thread.
Found a solution
Update: Tried every fix I could identify on the forums as I was also draining the battery as suggested on several forums. After 4 days waiting for the battery to drain, I was able to restart the TF and get active responses to the touchscreen. Unfortunately I had performed a reset and wipe earlier so I am having to reload everything. I am happy to have a functioning TF again, but have serious concerns about this failure and this awkward repair method. Additionally, I have still not had a response from ASUS support from 5 days ago.
Mine is constantly doing this. Randomly.
Its as if the daemon for screen touch detection crashes. The rest of the unit is fine but that stops and the only fix is a power button off, then on.
Something is not right here. Its vanilla out of the box, no extra software just the 13 FW update.
Will 3.1 fix this? Hopefully, as it stands, this will have to be returned. It is not fit for purpose, constantly failing.
same problem
Just picked up mine. Out of the box at a cafe it worked just fine. Brought it home and same problem as everyone else in this thread. Have tried all of the suggestions in this thread (except waiting for the battery to die). Even installed the 3.1 update via SD. Still no joy. Guess I'll try a few more things before returning it. My guess is a problem in the supply chain with the capacitors that detect screen touch. Doubt that it can be solved solely through a software update (or if it can it definitely didn't make it into 3.1)
my touch screen stopped working a week ago while i was at school. and i got really pissed and just kept on rebooting it and after like 5 or 6 reboots it started working. Havent had same problem since.
Hmm... thanks for suggestion. Tried booting it about 5 times but still borked. Draining the battery now as my last attempt before taking it back.
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
Unstable touchscreen
obi-nine said:
Update: I ran the battery down to zero. Charged it up for 30 mins and now it works again. Hope I don't have to repeat that very often.
BTW, the fastest way I could find to run down the battery was to power on while holding down the volume down button. Then just leave it sitting in that state until it reboots itself and then repeat.
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Hi , After the battery is zero and then 30 minutes charging, in order to make it work , did you discharge it right after 30 minutes or still you keep it charging ?
I got same problem with my TF which is really a disappointment.. I tried to factory reset, reboot ... but still can't make it work. I have to try this trick by draining the battery to zero. Hopefully, I get advise from all of you for this problem ?
Thanks a lot
Can you guys try using ADW launcher and see if things improve?
I think it did for me.
Received my Nexus 5 today after much waiting due to Google/courier making a mess of my delivery details over the last 9 days...another story altogether.
Straight out of the box, and after putting in my SIM, I stuck the phone on charge for a bit and booted her up, though it seemed like there was a bit of charge in it (40-50%) so felt happy unplugging it during some of the set-up...syncing accounts, connecting to wifi, sending a couple of test SMS and inputting my carriers voicemail number.
Then it crashed as I was reading a text, and wouldn't turn on again.
I put it down to teething problems and left it alone and on charge for a bit, and after 10 mins tried again and everything was fine. Booted up (and super fast at that). Spent another 20 mins or so messing around with wallpapers and adding a couple of apps that I use daily.
Stick it in my pocket to run a quick 10 minute errand (including trying to pair it with the Bluetooth in my car, unsuccessfully), and when I get back to the office I find the phone had shut down in my pocket, and it has now been unresponsive for the last 2+ hours.
I've tried leaving it on charge. Tried every combination of holding down buttons to elicit any kid of response, but absolutely nothing. Not so much as a screen flicker.
Would anyone have any advice on things I could try before I contact Google and pack it back off to them? I'm out of ideas. I can't get it to respond in any way to anything!
robotsonic said:
Received my Nexus 5 today after much waiting due to Google/courier making a mess of my delivery details over the last 9 days...another story altogether.
Straight out of the box, and after putting in my SIM, I stuck the phone on charge for a bit and booted her up, though it seemed like there was a bit of charge in it (40-50%) so felt happy unplugging it during some of the set-up...syncing accounts, connecting to wifi, sending a couple of test SMS and inputting my carriers voicemail number.
Then it crashed as I was reading a text, and wouldn't turn on again.
I put it down to teething problems and left it alone and on charge for a bit, and after 10 mins tried again and everything was fine. Booted up (and super fast at that). Spent another 20 mins or so messing around with wallpapers and adding a couple of apps that I use daily.
Stick it in my pocket to run a quick 10 minute errand (including trying to pair it with the Bluetooth in my car, unsuccessfully), and when I get back to the office I find the phone had shut down in my pocket, and it has now been unresponsive for the last 2+ hours.
I've tried leaving it on charge. Tried every combination of holding down buttons to elicit any kid of response, but absolutely nothing. Not so much as a screen flicker.
Would anyone have any advice on things I could try before I contact Google and pack it back off to them? I'm out of ideas. I can't get it to respond in any way to anything!
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Click to collapse
Try pressing and holding the Power and both Volume Buttons for about 15 seconds. Then try to boot.
abaaaabbbb63 said:
Try pressing and holding the Power and both Volume Buttons for about 15 seconds. Then try to boot.
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Tried this (which I'd tried to no avail previously), and no joy. Wouldn't boot afterwards.
Left it on charge (which it had been for the 20mins previous to trying this) for another 10 mins. Came back to it, pressed power and it just came on. No boot. It was just already on.
Veeery confused now after trying intermittently to get it to boot for what is hours now.
Should I do a factory reset?
I'll log with Google that this has happened so there's less come-back if it dies again and I need to return it. Haven't tried it with a SIM in yet (need a working phone!), but will report back after that.
robotsonic said:
Tried this (which I'd tried to no avail previously), and no joy. Wouldn't boot afterwards.
Left it on charge (which it had been for the 20mins previous to trying this) for another 10 mins. Came back to it, pressed power and it just came on. No boot. It was just already on.
Veeery confused now after trying intermittently to get it to boot for what is hours now.
Should I do a factory reset?
I'll log with Google that this has happened so there's less come-back if it dies again and I need to return it. Haven't tried it with a SIM in yet (need a working phone!), but will report back after that.
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Click to collapse
I'd fully charge it before doing anything else.
jd1639 said:
I'd fully charge it before doing anything else.
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Have done now. It's charged and I'm about to retry the SIM.
Possibly of note, after I checked it and saw that it had restarted, I checked the battery log and it showed that it had been running for 29m 25s on battery...yet was on charge. I'd attach the screenshot but I haven't posted here enough times for the forum to let me
It was unresponsive no more than 10 mins previously. 10 minutes would be generous.
Anything I can learn from that?
So the phone lasted all night with some light use. Left my Nexus 4 on with no SIM for alarms so I knew I could wake up this morning, but instead, to my joy, I had two phones alarming at me together!
So it was to my dismay that after I'd read some mails, checked some sites, and left the phone to go and get ready for work for 10mins...I came back to it dead again.
I heard some notifications come through (and I was in the middle of a conversation on WhatsApp, so that was normal). I saw the notification light flashing too, so the messages coming through, or at least the first one, didn't crash it.
It did however start up again, with no SIM, after some cajoling.
Is there some way I can see an error log, or a crash log? Or anything I can install to log this for the next inevitable time? Or is this sounding like a permanent hardware issue and I'll need to return the unit?
There's a thread somewhere you can find it, it will show you how to install stock firmware again.
Do that and if it occurs again, call Google to get a RMA
Sent from my Nexus 5 using XDA Premium 4 mobile app
Re-installing the firmware won't jeopardise my position in sending it back to Google, no?
Just went back to it to put the SIM back in it and it's unresponsive again. FFS.
robotsonic said:
Re-installing the firmware won't jeopardise my position in sending it back to Google, no?
Just went back to it to put the SIM back in it and it's unresponsive again. FFS.
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Click to collapse
No, but you have to unlock the bootloader first before you can flash a factory image and install adb (platform-tools) on your pc, and afterwards relock the bootloader again before sending it to Google.
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India, Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
I'd also like to mention that I've absolutely zero idea about rooting and any other advance things so please don't provide any advanced resolutions which go completely above my head.
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
Arko Sarkar said:
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
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I had nearly the same behaviour ... changing the battery solved this for me.
Battery Charging didn't resolve
dirk0504 said:
I had nearly the same behaviour ... changing the battery solved this for me.
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I did 100% charge my phone, but nothing is helping. At this moment the phone isn't turning on and I'm waiting for battery to drain now as charge isn't helping. Even now if I put on charge, it won't charge and continuously show "google" "google" instead of charging.
Sir i think you have a problem with the power button. Its stuck. I have the same problem before. I had it fix and til now my nexus 5 is doing fine.
I have been having a similar problem for the past 3 months or so. I thought that it was my power button but I also saw in a few of these threads that it was a battery issue. My phone would act OK as long as I had 75% or more battery but once it got below that it would randomly boot loop. The last couple of weeks, when it boot looped, it would drop from +60% down to 4% after one reboot. That was when I decided to try replacing the battery even when the other symptoms seemed to point toward the power button.
I found a battery on line and changed it out last week and haven't had a problem since. I believe the phone was just getting erratic battery indication and shutting itself down thinking it was out of juice. Cracking open the phone and changing the battery was easier than expected provided you take your time and don't force anything.
Tip: There is a clip just above the "S" in Nexus that needs to be pressed back in when you put your cover back on or the wireless charging will not work.
Had this issue, replaced the battery. All is well now
So I bought this Huawei Mate 8 and to be honest I really loved it, it's the best phone atm imo. And it's pretty expensive in my currency. I've owned the phone for a couple of months now, 4 months I'd say. And just 12 hours ago, problems started.
It all started when I attempted to use the fingerprint scanner and my phone randomly restarted. Huh, I ignored it. But it happened again when I tried to open settings. It'd crash randomly on random actions. But it almost always crashed when I tried to open settings or use scanner. I removed my SD card and then it worked fine for a couple of hours, then it restarted again.
And sometimes it restarted many times over to the point where I'd think it's boot looping. But it'd eventually start. I reset the phone hoping it'd fix the problem if it's software related. But it always restarted right before I could enter my Google account to start the phone. But it reached it's eventual death. It crashed again but it didn't restart this time. I tried connecting it to its charger, but no response and no heat at all, not even in the charger's adapter. And my laptop didn't detect it at all.
What should I do now? This phone is new and expensive. I'm very careful with my devices and it's in a perfect condition. The only incident with it was when my selfie stick got too tight on the power button for like 10 seconds then I took it out. That was the same day the issue happened, so I'm not sure if it's just a coincidence. Anyways please tell me what I should do right now, and yes, the phone is still in warranty but I doubt they'd change it for me, their customer service is **** where I live.
Update
A couple of hours later, it was completely and utterly dead. I tried to press the power button and it turned on, it froze on the Huawei logo for like 3 minutes then it restarted again. It's acting really random right now, random restarts and then completely dead, then alive again...
Update #2:
I hard reset again and it's working pretty fine for now, I'll update again soon, but I strongly doubt that the problem is gone.
Hi All,
My phone was absolutely fine prior to the install of EMUI 10, now ever since it boot loops a few times a day (more noticeably when its lower on battery but it's even happened seconds into using it in the morning).
I haven't downloaded any new apps since EMUI 9 and those I did I uninstalled to see if it made a difference, nope.
Had the phone since launch back in March 2018, any recommendations or is it a case of sending it to a service centre to have a look?
I've factory reset, restarted the phone, left it off overnight numerous times and nothing has solved it
V10 reboot
Hello,
I have the same issue, reboot 2 to 10 times by day!
Do you find a solution ?
Thx
+1
I have the same issue...my phone also reboots every now and then..i think that my system UI is crashing.
Anyone able to overcome this issue? Mine used to reboot several times a day too. Though sometimes, it worked absolutely fine for days. It has started to lag terribly after the EMUI 10 update. Of late it justs conks off, and doesn't turn back on no matter what I try. Have to leave it to itself for several hours, even a day or two and it comes back to life on it's own. Scary. The phone just dies. Called Huawei/Honor customer care, and they advised me to downgrade using HiSuite, which is obviously not possible anymore since it was disabled from EMUI 10.
Hello, I have the same problem, has anyone solved it? What can I do to get rid of this problem? Please help me.
I had the same problem on September 2020. I updated the security patch and the day after the phone rebooted randomly. It reboot and it became hot and make a bootloop because it was too hot.
I took it on Huawei Custom Care two times: they tested the hardware and they sad it was all ok. But the phone continued to reboot and crashes. I did some factory reset but nothing changed.
Now I read in this thread that It's a common mistake. So I think it's could be planned obsolescence by Huawei or a corrupted update. I bought another phone, but I can try to downgrade the View 10 to EMUI 9 to check if it is as I think.
Same issue here. However I was on Android 10 since a long time (since beta) and I didn't experience any issues until few days ago. The last update I received was at least months ago.
I suspect this is just normal battery wear. It just can't keep with the power needed from time to time.
This is the reason why iPhones are slowing down via software when battery gets old.