Related
This may be a little premature (since there is no official confirmation), but it's starting to sound as if Kaiser owners might be getting a software update from HTC to include improved video performance and WM6.1 during Q1 of this year.
I'm a first time HTC owner, but I believe that this kind of OS upgrade has happened for previous devices (e.g. WM5 to WM6 for TyTN).
My question is, is this type of update normally available to those with CID locked phones? Surely HTC doesn't expect you to void your warranty to take advantage of an official update? To keep my warranty intact, would I have to wait until my carrier gets round to providing 'their own version' of an upgrade ROM?
i believe if you want to keep your phone CID locked, youll have to wait for your service provider to come out with an update.
someone can correct me if im wrong
ericc191 said:
i believe if you want to keep your phone CID locked, youll have to wait for your service provider to come out with an update.
someone can correct me if im wrong
Click to expand...
Click to collapse
Thats correct, assuming you havent used hardSPL or SSPL yet.
Yup, and it usually takes a while for the providers of 'branded' phones to provide their own updated. A while being anywhere between a week and 3 months or not at all, depending on your provider.
Chainfire said:
Yup, and it usually takes a while for the providers of 'branded' phones to provide their own updated. A while being anywhere between a week and 3 months or not at all, depending on your provider.
Click to expand...
Click to collapse
LOL yeah.. T-Mobile is slow with updates, so I dont wait for them!
That's why, if HTC comes out with an update, fix, or even a new 6.1 rom.. just hard spl - flash it - and never look back
ericc191 said:
That's why, if HTC comes out with an update, fix, or even a new 6.1 rom.. just hard spl - flash it - and never look back
Click to expand...
Click to collapse
+1
And go back if you need warranty?
http://forum.xda-developers.com/showthread.php?t=335568
when i get the update/fix/wm6.1 i will post them here x)!! immediatly..
warranty
Hey guys, how do you know for sure that you cant claim warranty when you flash your rom. flashing is software ,am i wrong ??, and when you get a hardware faillure they have to get you your warranty. what if you painted or stickered your phone ??? then you also cant get your warranty... i live in the netherlands and my provider is t-mobile, and i can do what i like with my phone ..really everyhting.. and the warranty stays!! so, what makes you guys so sure you cant???
gr. Mark
Chainfire said:
Yup, and it usually takes a while for the providers of 'branded' phones to provide their own updated. A while being anywhere between a week and 3 months or not at all, depending on your provider.
Click to expand...
Click to collapse
Yep, I had a Treo 750 and it took 8 MONTHS after HTC released the WM6 upgrade, for AT&T to put out the official update. And from what I recently read (not sure if it's still accurate), the Blackjack STILL hasn't even received WM6 update (despite the fact that it was supposed to).
mrky said:
Hey guys, how do you know for sure that you cant claim warranty when you flash your rom. flashing is software ,am i wrong ??, and when you get a hardware faillure they have to get you your warranty. what if you painted or stickered your phone ??? then you also cant get your warranty... i live in the netherlands and my provider is t-mobile, and i can do what i like with my phone ..really everyhting.. and the warranty stays!! so, what makes you guys so sure you cant???
gr. Mark
Click to expand...
Click to collapse
I'm not sure... but flashing CAN brick your device. So it is your fault that your device stopped working, why would they cover it?
Guys,
My Samsung galaxy R got Dead. when i approached the service center, They informed me that they will take back the cell. I will get full refund.
FYI my cell was completely Dead.
The same happened with one of my friiend
amareshk8 said:
Guys,
My Samsung galaxy R got Dead. when i approached the service center, They informed me that they will take back the cell. I will get full refund.
FYI my cell was completely Dead.
The same happened with one of my friiend
Click to expand...
Click to collapse
I asked the guys at service center and they told me there's no problem in the availability of spare components or motherboards for Galaxy R.
I don't know why this is happening with some of the guys on this forum.
They are being absolutely foolish and must have got through insane loss due to HORRIBLE stock India firmware and must have replaced motherboards of 100% of the units coming for repair as they can not officially install other country firmware and no other firmware is available for India!
Imagine the kind of losses they have gone through just because they had a buggy firmware! I don't understand why the dev team who developed such firmware wasn't fired immediately and a new firmware written or the other country firmware ported to India.
I can't do anything other than pulling my hair seeing such a silly situation when they stopped selling these phones and later offering refund when you go with a dead phone which again could well be due to the horrible firmware slowly eating the phone through continuous freeze/reboot cycles.
TERRIBLE!
amareshk8 said:
Guys,
My Samsung galaxy R got Dead. when i approached the service center, They informed me that they will take back the cell. I will get full refund.
FYI my cell was completely Dead.
The same happened with one of my friiend
Click to expand...
Click to collapse
how much refund they offer u to give...........
Prankey said:
They are being absolutely foolish and must have got through insane loss due to HORRIBLE stock India firmware and must have replaced motherboards of 100% of the units coming for repair as they can not officially install other country firmware and no other firmware is available for India!
Imagine the kind of losses they have gone through just because they had a buggy firmware! I don't understand why the dev team who developed such firmware wasn't fired immediately and a new firmware written or the other country firmware ported to India.
I can't do anything other than pulling my hair seeing such a silly situation when they stopped selling these phones and later offering refund when you go with a dead phone which again could well be due to the horrible firmware slowly eating the phone through continuous freeze/reboot cycles.
TERRIBLE!
Click to expand...
Click to collapse
So do you think this is because of INDIAN firmware, if we flash I9103ZSKK5 (2.3.6) which is non INDIAN firmware we can save our mobile from these kind of issues..
It has nothing to do with firmware , but probably the tegra .
Herpderp Defy.
The problem I think is not in Tegra otherwise many other handsets using Tegra would also face similar issues.
The problem could be due to a faulty batch of Galaxy R s manufactured from the Samsung plant itself. And that batch could have been unfortunately destined for India.
Not every handset in India has these problems, so I think only a faulty batch is the culprit, as not everyone is facing the issues.
If everyone in every handset had been facing these issues then the model would have been taken off the market.
'cooleagle' said:
The problem I think is not in Tegra otherwise many other handsets using Tegra would also face similar issues.
The problem could be due to a faulty batch of Galaxy R s manufactured from the Samsung plant itself. And that batch could have been unfortunately destined for India.
Not every handset in India has these problems, so I think only a faulty batch is the culprit, as not everyone is facing the issues.
If everyone in every handset had been facing these issues then the model would have been taken off the market.
Click to expand...
Click to collapse
i am also assuming the same i found in so many blogs mainly INDIAN handsets are only getting problems which are released in 2012..
Had you guys rooted your phones? Had customer ROM/Kernel's installed? Wonder if the either of these have made the phone die, or wonder if its the hardware batch?!! Hmm?!!! What was the date on the box?
Also, if you had rooted it and had custom ROM, Samsung guys agreed for the refund??
+1 cooleagle..
imo its got nothing to do with faulty rom or faulty processor.. just that that piece was a faulty h/w piece..
i never had a single reboot or freeze with my indian rom.. but i am currently at infected v1..
chandanbs said:
+1 cooleagle..
imo its got nothing to do with faulty rom or faulty processor.. just that that piece was a faulty h/w piece..
i never had a single reboot or freeze with my indian rom.. but i am currently at infected v1..
Click to expand...
Click to collapse
Yeah probably faulty hardware. Its good that they are getting the full refund. But, when in such a situation and you have installed different ROM/Firmware/kernel and your phone does not even boot up. You don't have option to even restore back. So, was asking guys whether they had rooted the phones and still they are getting the refund as Sammy guys also had no way to check it up?!!
I want to know if the Galaxy R is root,
and the phone hardware is broken,
Samsung service center will repair the phone in the warranty?
coolcorner said:
Yeah probably faulty hardware. Its good that they are getting the full refund. But, when in such a situation and you have installed different ROM/Firmware/kernel and your phone does not even boot up. You don't have option to even restore back. So, was asking guys whether they had rooted the phones and still they are getting the refund as Sammy guys also had no way to check it up?!!
Click to expand...
Click to collapse
Some Body pls reply on this query......
My phone freezes every other day, Touchscreen does not respond, My screen weirds up and selects **** on its own, I cant hear a person on the other side sometimes when I call...I have to reboot it to get it solved. Is the firmware faulty, or is it a hardware problem. Please revert back. I have been trying to adjust with these problems for the past 4 months hoping for a firmware update. Help me, Should I go to the service centre and ask for a replacement. And yes I have not rooted it with any ROM's it is as stock as it can get.
3 Doors Down said:
My phone freezes every other day, Touchscreen does not respond, My screen weirds up and selects **** on its own, I cant hear a person on the other side sometimes when I call...I have to reboot it to get it solved. Is the firmware faulty, or is it a hardware problem. Please revert back. I have been trying to adjust with these problems for the past 4 months hoping for a firmware update. Help me, Should I go to the service centre and ask for a replacement. And yes I have not rooted it with any ROM's it is as stock as it can get.
Click to expand...
Click to collapse
I suggest stick with the phone for a month or so.Even I face problems with my phone occasionally.The ICS update is expected within a month which I feel will solve the bugs which have been affecting our phone.If you are still not satisfied after the update then you can think of asking for a replacement/refund
That was quick! But then, correct me if I am wrong the warranty is for 6 months?
And I am not sure if we are going to be updated it with ICS in 2 months.
3 Doors Down said:
That was quick! But then, correct me if I am wrong the warranty if for 6 months?
And I am not sure if we are going to be updated it with ICS in 2 months.
Click to expand...
Click to collapse
As far as I understand the warranty on the battery and accessories is for 6 months,the handset itself is secure for 1 year.So no worries there.And the ICS update is expected within the next 1.5 months.
The point is if the bugs are to such an extent that they are really hampering your everyday usage then you should get it replaced soon. In my case I need to restart my phone probably once a day and it really doesnt affect me that much
I hope they come up with a update soon enough. They don't even have the courtesy to come up with a 2.3.6 update to fix these bugs.
It is quite annoying when i have to reboot my phone. It takes a while to reboot.
Anyways, Thanks and Cheers bud!
No such problem faced by me.
My touchscreen was giving some issues and stopped responding altogether in a particular region, so i went in to the service center and my Galaxy R was repaired in about 30 mins. The whole LCD unit was changed.
And no such problems (reboots, hanging of phone) have been faced by me! I am on stock Indian firmware 2.3.5 (Latest here) and i have only rooted it, no custom kernel for me.
sagarwadhwa1 said:
My touchscreen was giving some issues and stopped responding altogether in a particular region, so i went in to the service center and my Galaxy R was repaired in about 30 mins. The whole LCD unit was changed.
And no such problems (reboots, hanging of phone) have been faced by me! I am on stock Indian firmware 2.3.5 (Latest here) and i have only rooted it, no custom kernel for me.
Click to expand...
Click to collapse
Wow 30 mins ? Where do you live man ?
I had to be seated there for about 30 mins for my no. to be called...
Maybe you had gone at non-peak hours ?
Hi all,
I sent my Infinity in a couple of weeks ago and after a whole lot of waiting I finally got my hands on it again today!
Sadly, as we all know, you get it back with a locked bootloader.
Usually that's not an issue but the Unlock Tool doesn't work for me.
I tried it a couple of times but no luck so far.
Do I have to revert to ICS to make this work or anything?
Or is there another trick/workaround to solve this issue?
Any help (*ANY* help) would be appreciated
Thanks
adelancker said:
Hi all,
I sent my Infinity in a couple of weeks ago and after a whole lot of waiting I finally got my hands on it again today!
Sadly, as we all know, you get it back with a locked bootloader.
Usually that's not an issue but the Unlock Tool doesn't work for me.
I tried it a couple of times but no luck so far.
Do I have to revert to ICS to make this work or anything?
Or is there another trick/workaround to solve this issue?
Any help (*ANY* help) would be appreciated
Thanks
Click to expand...
Click to collapse
Really just a guess ... but I think I have read something in other threads about MAC address and mainboard serial number not matching any more once the board has been exchanged. As far as I know, the unlock process contacts the Asus servers and does some kind of checking. I have read from others that had success in contacting Asus support and have them match all the items again.
Please take this with all care, just guessing here ... but maybe you can carry on your search in this direction.
adelancker said:
Hi all,
I sent my Infinity in a couple of weeks ago and after a whole lot of waiting I finally got my hands on it again today!
Sadly, as we all know, you get it back with a locked bootloader.
Usually that's not an issue but the Unlock Tool doesn't work for me.
I tried it a couple of times but no luck so far.
Do I have to revert to ICS to make this work or anything?
Or is there another trick/workaround to solve this issue?
Any help (*ANY* help) would be appreciated
Thanks
Click to expand...
Click to collapse
FordPrefect said:
Really just a guess ... but I think I have read something in other threads about MAC address and mainboard serial number not matching any more once the board has been exchanged. As far as I know, the unlock process contacts the Asus servers and does some kind of checking. I have read from others that had success in contacting Asus support and have them match all the items again.
Please take this with all care, just guessing here ... but maybe you can carry on your search in this direction.
Click to expand...
Click to collapse
This ^^ sounds about right -- I'm sorry, adelancker, but you're the latest in a loooooong line of TF700 owners who got their repaired device with a permlocked bootloader. (And to add insult to injury: I've never heard of anyone getting into contact with ASUS and resolving it -- although one guy tried three times over, and then reported he had contacts within ASUS now that could help resolve the issue. He was selling that unlock ability, but you had to pay a pretty amount in advance... Nice scheme, huh? ) Actually, I've heard of only three XDA-ers having it returned to them with the ability to unlock retained.
Man, this sucks. I really do feel sorry for you!
MartyHulskemper said:
This ^^ sounds about right -- I'm sorry, adelancker, but you're the latest in a loooooong line of TF700 owners who got their repaired device with a permlocked bootloader. (And to add insult to injury: I've never heard of anyone getting into contact with ASUS and resolving it -- although one guy tried three times over, and then reported he had contacts within ASUS now that could help resolve the issue. He was selling that unlock ability, but you had to pay a pretty amount in advance... Nice scheme, huh? ) Actually, I've heard of only three XDA-ers having it returned to them with the ability to unlock retained.
Man, this sucks. I really do feel sorry for you!
Click to expand...
Click to collapse
If this is true, this takes a whole lot of the joy of getting it back away!
Hopefully I will be able to convince them to set things straight.
I'll keep you posted, but I fear the outcome...
Any trick you know of that'll speed my infinity up, without going to custom roms?
I guess rooting should still be succesful? And then what? Install systemtuner, fstrim, browser2ram and see if that's enough?
Doesn't seem like I have an option here
adelancker said:
If this is true, this takes a whole lot of the joy of getting it back away!
Hopefully I will be able to convince them to set things straight.
I'll keep you posted, but I fear the outcome...
Any trick you know of that'll speed my infinity up, without going to custom roms?
I guess rooting should still be succesful? And then what? Install systemtuner, fstrim, browser2ram and see if that's enough?
Doesn't seem like I have an option here
Click to expand...
Click to collapse
Yes, rooting should still work -- I haven't really looked into the downgrade path options and if it requires a custom recovery, though. I'd root it if possible, and then tweak the hell out of it.
I fear as you do, but you might drop ASUS a line anyway -- you've got next to nothing to lose. Take care, and good luck!
I can post up a few build.prop tweaks but without a custom kernel you may still suffer.
Best thing you can do is update to 10.4.4.25 and disable all the asus bloat for now.
What has been said about the MAC address is correct. The success rate of people shipping their tablets into RMA to fix the MAC address issue does not seem very high. People are reporting they get the tablet back with the same issue regarding the unlock tool and unable to get the device tracker or OTA updates to work.
Email Asus support and flat out ask them to check the servers in Taiwan and find out if the MAC address listed in your tablet is the same one on the servers. They have the serial number already will just need you to supply the MAC address. If it comes back saying it is not and you need to RMA it, good luck. Question then becomes did the person responding to the email really check or just saying to RMA it so they can close out your email ticket.
The response I got last week was my tablet not matching what they have on the server and send it in. I'm debating if it's worth spending 15-20 bucks to mail it in, wait 2-3wks, only to get it back with them saying there is nothing wrong with the tablet and still be unable to unlock. That seems to be general outcome. In the email I explained I'm unable to use device tracker, receive OTA updates, or use the unlock tool. I explained the issues with MAC addresses for devices being incorrect on the servers in Taiwan as a known issue causing these problems. I supplied my MAC address that the tablet gives and asked to have them verify what they have.
Sorry to say but only Asus can fix this problem. If you search the forums for this topic you will find threads on it. Some had mentioned trying it with the sd card removed has worked. Give that a try. If you disabled the two tracking programs Asus has in their stock build, turn them back on when you try to unlock. Just keep trying a few times randomly and you might get lucky.
If I ever get my issue resolved I will for sure post in the forums for others.
We had already a thread for this, albeit for new devices:
http://forum.xda-developers.com/showthread.php?t=2146543
Mine works now.
The only success I have read about is 2-3 people asking Support to contact Taiwan / transfer the ticket to Taiwan as they seem to be able to correct the MAC in the systems.
After a week or so they fixed the MAC in their systems and the unlocking works again.
I have requested ASUS Germany to contact Taiwan 1,5 week ago but no luck yet. Still hoping they can work things out and I will keep on pushing.
sbdags said:
I can post up a few build.prop tweaks but without a custom kernel you may still suffer.
Best thing you can do is update to 10.4.4.25 and disable all the asus bloat for now.
Click to expand...
Click to collapse
Thanks! That's what I have done right now Except for the build.prop tweaks.
I can't do those all by myself
adelancker said:
Thanks! That's what I have done right now Except for the build.prop tweaks.
I can't do those all by myself
Click to expand...
Click to collapse
Wary of you doing the build.prop cos if you cause a boot loop you can't restore form recovery. You could reflash the full asus update though right? You comfortable with that?
Also don't forget to force gpu in developer settings.
DarkFire1985 said:
The only success I have read about is 2-3 people asking Support to contact Taiwan / transfer the ticket to Taiwan as they seem to be able to correct the MAC in the systems.
After a week or so they fixed the MAC in their systems and the unlocking works again.
I have requested ASUS Germany to contact Taiwan 1,5 week ago but no luck yet. Still hoping they can work things out and I will keep on pushing.
Click to expand...
Click to collapse
Be careful here - the problem is not always the MAC-address.
For my TF700, Asus had the correct MAC-address stored, but OTAs, Device Tracker and unlocking did not work nevertheless.
From my Logcat entries I saw that the server refused to 'talk' to my tablet, so I assume that the Asus server in Taiwan just didn't know my tablet.
The issue is fixed now BTW, Asus Germany forwarded the ticket to Taiwan.
So if you talk to Asus support, do not insist that the problem is the MAC-address - if your MAC address is correct and you still insist that it is wrong the Asus support won't take you serious anymore.
sbdags said:
Wary of you doing the build.prop cos if you cause a boot loop you can't restore form recovery. You could reflash the full asus update though right? You comfortable with that?
Also don't forget to force gpu in developer settings.
Click to expand...
Click to collapse
Already did! Checked force gpu, disabled all animations,etc.
Just doesn't match up to what did with CRomI
I'll first need to get root, but my tablet isn't recognising the EP201_768_SDUPDATE.zip as an update, I am afraid.
And without that, I can't even get root lol
By the way: I sent a mail to Asus, and they told me to send it in to get the unlock bootloader issue fixed.
Why on earth would they need me to send it in (once again!)?
adelancker said:
Already did! Checked force gpu, disabled all animations,etc.
Just doesn't match up to what did with CRomI
I'll first need to get root, but my tablet isn't recognising the EP201_768_SDUPDATE.zip as an update, I am afraid.
And without that, I can't even get root lol
By the way: I sent a mail to Asus, and they told me to send it in to get the unlock bootloader issue fixed.
Why on earth would they need me to send it in (once again!)?
Click to expand...
Click to collapse
To get that $125 from you a second time?
MartyHulskemper said:
To get that $125 from you a second time?
Click to expand...
Click to collapse
Hahaha ^^
They haven't charged me yet!
Maybe because I was super mega angry in my mail and mentioned the EU-consumer law a million times.
doesn't unlock and presumably void your warranty? I'm surprised they even let you send it in? Or are all of these instances non warranty repairs?
NegativeOne said:
doesn't unlock and presumably void your warranty? I'm surprised they even let you send it in? Or are all of these instances non warranty repairs?
Click to expand...
Click to collapse
What can I say? I am a good negotiator I guess...
Just kidding. If you're European, you can always use this EU consumer protection law, which always has your back for the first 6 months after purchase.
Well I'm just asking because I just got my tablet yesterday and am still deciding whether or not to unlock it.
It seems like asus is pretty nice about repairing unlocked devices though.
And no, I'm in the USA
NegativeOne said:
Well I'm just asking because I just got my tablet yesterday and am still deciding whether or not to unlock it.
It seems like asus is pretty nice about repairing unlocked devices though.
And no, I'm in the USA
Click to expand...
Click to collapse
If you're from the US, I can only recommend you to buy a third party warranty such as the Square Trade one.
After that, you can do whatever you want and you'll never have to worry about losing warranty after unlocking your tf700 ever again.
As a side note, unlock your device as soon as you have time! It makes your device that much quicker.
Just sucks that Asus somehow prevents me from unlocking it after the RMA.
As the title says, is it safe to update the 6 if you just got it or should you wait until Asus pushes out a fix? The only information I can find is what update caused the issue but not if the update has been fixed.
XDA article for context: https://www.xda-developers.com/asus-zenfone-6-devices-motherboard-malfunction/
Hoodnj said:
As the title says, is it safe to update the 6 if you just got it or should you wait until Asus pushes out a fix? The only information I can find is what update caused the issue but not if the update has been fixed.
XDA article for context: https://www.xda-developers.com/asus-zenfone-6-devices-motherboard-malfunction/
Click to expand...
Click to collapse
I have updated from v156 to v174 without problems but as is mentioned in the article the issues mostly likely seem to come from motherboard malfunctions not effectively fixable via software updates. Furthermore they don't seem to be widespread/affect all devices.
If your phone is still stock/unmodified you could update and if any issues arise you can take their offer to send it in for repair and not have eventual problems with them because the phone is rooted or modified (depending on your country).
regenwurm16 said:
I have updated from v156 to v174 without problems but as is mentioned in the article the issues mostly likely seem to come from motherboard malfunctions not effectively fixable via software updates. Furthermore they don't seem to be widespread/affect all devices.
If your phone is still stock/unmodified you could update and if any issues arise you can take their offer to send it in for repair and not have eventual problems with them because the phone is rooted or modified (depending on your country).
Click to expand...
Click to collapse
Yes that wasn't clear it me either. It seems from the article that the software update is causing the hardware to malfunction but if what you're saying is true then it's strictly a HW issue that could pop up at any point.
In that case I'll update and hope for the best. Thanks for the response!
Shall I update ??
https://photos.app.goo.gl/chjiaTbQLZBZAcmL9
From what I read the problem was the .167 update and it was that update that caused the hardware problem. They pulled that update so it should be safe to update now
Sent from my ASUS_Z01RD using Tapatalk
Hey guys,
I posted on the other threads but it seems like my concern shifts to be another.
First off: Yes I have tried switching regions with the tutorials. No nothing happened. I switched back to EuEx, no dualism because I don't need it.
Yes I tried every possible EU VPN Tunnel and updating OTA.
Nothing helped.
Now I have searched for my current Firmware, and there is no actual discussion about it. It is CPH2025_11_A.52 I am on the security Patch Level December 2020. So it came to my mind that it could actually be the firmware that prevents the updatingprocess. Is this possible?
With every other EU-Colleague of mine getting at least C59 with EuEX I'm starting to think it's just my phone.
Is there something I can do about it or do I have to wait for a flashable Android 11 zip? Which would ultimately leave me with selling the phone since I purchased it in regards to receiving an android 11 smartphone.
Thanks for reading in advance!
No problem with your version ,its just Oppo s way of doing things.I have cph 2025.11.A50 november security patch.
I reached them and they said i should take my unit to service ,i asked them why?its not broken !
Very wierd solution.
My phone works like a charm ,great performance ,good battery life ,so im happy with the software.
P.s bought phone from Switzerland.
@andreiselegean1984 @CaptainRage while it may not be broken on the hardware level there definitely seems to be something wrong with it, so sending it in is not that weird a solution imho. There surely is some sort of repair service in your country that acts as an official Oppo partner for warranty repairs, so why not just contact them and see if they can help by just flashing the newest software onto it and be done with it. The only hassle being that you'll have to do without it for a couples of days but maybe you still have one of your older phones that you can use instead for the time being...
Well Oppo doesn't seem to be cooperating that much:
We are sorry to know that you didn’t receive the ColorOS 11 update on your Find X2 Pro just yet.
In order to clarify this for you, please allow us to offer you a background explanation.
To make sure everything of the new version can run smoothly and reduce the unnecessary risk of the end-user, the ColorOS 11 update is released in batches. This is a protective measure used in global leave for all the new software versions.That’s why a certain amount of devices don’t receive the update on the announced date. But don’t worry! As your satisfaction is our priority, we at OPPO are doing our best to release the update for your phone as soon as possible. Rest assured that you will receive ColorOS 11 soon.
I appreciate your understanding and wish you a wonderful day!
Click to expand...
Click to collapse
CaptainRage said:
Well Oppo doesn't seem to be cooperating that much:
Click to expand...
Click to collapse
This is just the usual BS the customer service gives you, forget about that. There have to be companies in your country that are official Oppo service partners which do all the repairs that are eligible for warranty. Contact one of them directly and tell them what the problem is and see if they accept it as a warranty repair.