Yesterday morning my phone was working great, then all of a sudden about an hour later I noticed that the touch was behaving weird, I was having a hard time unlocking my screen and also from time to time it's doing stuff by itself. So I downloaded a "touch screen tester" and swiped my fingers all over the screen and noticed that there are two horizontal "rows", one on the top and one on the bottom of the screen with a height of about 1 cm which doesn't work properly, when I swipe my fingers across it only registers small dots all over it. Also, sometimes in this touch screen tester there's a thin horizontal line which appears on top of the screen, which means the screen is randomly "fills dots" by itself.
I checked the LID and one looks pink to me, the other white. I haven't submerged the phone into any form of liquid, so I'm having a hard time believing this error is caused by water. Should I send the phone on warranty or should I try something first? I've heard that warranty doesn't cover cases where the LIDs are pink...
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And here is a video: https://www.youtube.com/watch?v=6oCVQ2CXl7E
I have same issue with my Z3 dual. 1 line on center of the screen doesn't work and touch screen sometimes work weird - spontaneous touches by itself. I send phone on warranty and for now i have info that they repairing it. I attached my screen test.
UPDATE:
I sent the phone on warranty to Sony. They sent me a new phone, I got it yesterday. Super happy with their support, was without my phone for only 4 days.
Related
So last night I was grabbing a beer from the fridge and a pan of leftover lasagna was about to fall out. I saved the lasagna but I lost my grip on my transformer and it hit the kitchen tile floor from about 4 feet. I panicked when it happened, the bezel popped slightly out if place and the screen cut off, fortunately the bezel snapped back into place and the LCD didn't shatter, everything is fine but one thing.
In the center of the screen there are a few white blotches. It resembles backlight bleeding sort of, it only shows up on dark backgrounds. Here's an example I tried to take with my phone.
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Does anyone have a remedy? Is this covered under asus warranty?
Try your luck and tell them it was defective from date of purchase.
it did have backlight bleeding, but this was my 3rd try an dit wasn't so bad as the others so I dealt with it. Should be terms for a new display altogether I guess.
The thing that worries me is that I have a pretty bad knick in the corner from it scraping against something a few months ago. Its sanded down however.
I tried calling the number on my warranty card but its was busy. Its the day after Christmas, go figure.
lol SAVE THE LASAGNA! I too have some waiting in the fridge since Christmas.
But seriously, people have complained about white blotches appearing spontaneously so I don't really think it would be that bad to just tell Asus that it appeared on its own. Though they might reject you on the basis of the sanded down edge/corner whatever and claim physical damage. You're welcome to try and convince them it's only superficial. I think you'll get through.
This thread is not about the digitizer unresponsiveness that everyone else complains about. I'm writing this bcause I have discovered that a strip of the digitizer that becomes unresponsive/dead after replacing it.
If you replaced the digitizer could you try different ROMS/Firmwares and post results here?
I have several problems:
1. The screen is unresponsive at times (This is fixed by flashing RUU and updating through HTC Update)
2. In the middle of the screen there is an area that does not register touches
3. The digitizer won't register more than 4 fingers
To address the last issues 2 I have provided images:
Using one finger on the screen (registers OK)
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Using two fingers on the screen (registers OK)
Using three fingers on the screen (registers OK)
Using 4 fingers gives nothing at all, not even 3 inputs
Placing finger in the dead zone
I have determined the dead zone to be around this area:
Looks like a specific hardware problem to me. I tried that app and it works fine. I'm able to get up to 4 touches
Have you replaced your digitizer? Also do you have the dead spot that I demonstrated above?
happens to most sensations with replaced digitizers u have to get one that has the same s/n as the stock one
http://forum.xda-developers.com/showthread.php?t=1360638
Yeah but others don't have dead spot
Sent from my iPhone using Tapatalk
Did this ever get resolved? I am having the exact same dead zone after digitizer replacement. I did use the proper replacement part.
I have the same problem, my digitizer was OK, and then, suddenly puff, I have a dead zone ;(
How to fix it?!
Hi folks,
I'm having some screen issues.
There is a vertical band on the right side of the screen that isn't registering any touch input. I'm currently running CM 12, but I've tried installing a stock variant and the problem persists.
This all points to a bad digitizer, but the affected part of the screen seems to work fine in recovery and on the lock screen.
I'm completely stumped. Does anyone have any advice?
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Return to stock and Warranty!!!
I have a similar problem, but it seems sporadic. I get "dead spots" on the screen where it won't register a touch until I either change the screen orientation or turn the screen off, then back on. These spots happen everywhere, though most often along the side of the screen (all sides, and occasionally towards the middle.) pushing harder, long pressing, etc. doesn't have any effect.
I turned on show touches, so I can tell when it happens. I can see that it seems to register the touch initially, but the touch quickly disappears (almost like the touch area there crashed) and won't come back. If I touch somewhere else and drag my finger, it registers through the "dead spot", but won't highlight or select anything. A tap isn't registered, but it can follow my finger through it.
I also have another issue where the screen registers a touch, but the device doesn't do anything. This most often happens when hitting the home button. The touch registers and the button even lights up, but nothing happens until I hit the button again.
A factory reset didn't help.
Warranty and exchange
I bought Z3 LTE from Sony Store last week but I returned it because it had edge light bleed problem on the left side and I returned it. I ordered a second unit few days ago and I received it and seems it has the same thin light edge bleed as pictured below.
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Note this is only visible at an extreme angle and is not visible straight on or looking at the phone at a small angle. Also it's only visible on non-black colored background
Is that normal for and LCD screen? should I return it, or don't worry about it?
Thanks!
your chances of finding a perfect panel is basically "zero." if there arent any dead pixels and the backlight bleeding doest affect your viewing experiences then just stick with it. the chances of you getting a more defected one is higher.
you should also go into dial pad and test it with the service menu by inputting
*#*#service#*#*
I believe that is normal.
LitoNi said:
your chances of finding a perfect panel is basically "zero." if there arent any dead pixels and the backlight bleeding doest affect your viewing experiences then just stick with it. the chances of you getting a more defected one is higher.
you should also go into dial pad and test it with the service menu by inputting
*#*#service#*#*
Click to expand...
Click to collapse
I ran a complete diagnostics when I received the phone. Luckily everything passed and got zero sight of dead pixels, stuck pixels or clouding! Its not the first time I have seen this, I had similar problem with my xperia S, Z and Z1. So its seems like its a normal thing
I'll take your advice and stick with it. :good:
Hey!
I could need some help to narrow down the possible error sources and thus conclude if I should try to repair my phone or not.
Ath the end of the post is short video of the actual state (YouTube-Link).
Some quick details:
- no submersion in water
- no visible fall damage (always was in a Spigen Tough Armor Case, but I dropped it from time to time)
- no cracks on the screen itself, always used a screenprotector
- the problem developed gradually over the last 2 weeks: Only the lower half of the phone was affected, horizontal lines of different brightness appeared (also some flickering). This would disappear from time to time, sometimes linked to the manually changing of the screenbrightness
- now the lower half is completly black, but still responsive. Even that disappeared 2-3 times, but now it seems to be stuck in that mode
- additonally if you're out of the lockscreen the upper half goes black as well
- complete display is responsive
- USB-Debugging should be enabled
Things I've tried and didn't help: 1. Wiping of the Cache 2. Factory Reset 3. Safe Mode 4. Some suggested options mentioned in articles
What I am trying to figure out: Software or Hardware problem (Right now it seems like it must be Hardware) and which Hardware is affected and needs to be replaced.
Any help would be appreciated, but I know that no one has psychic abilities to look at/in my phone from a distance. So thanks anyway!
The video:
The screenprotector is adjusted (cut) to fit the frontcamera. No damage concerning the phone
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p.s. I am using a Galaxy S5 now, at least that phone is still working