[Bug Report] App crashes when subtitles are enabled
ASUS MeMo Pad FHD 10 (WiFi), Android 4.3, MX Player (pro) 1.7.35, also tested with 1.7.36 (beta) version.
Each time I play a video with subtitles enabled, MX Player crashes after 1-3 minutes of playing. I've tried it on different videos (codecs, 720p and 1080p, 8bit and 10bit), using HW and SW encoders. Results are always the same: if subtitles are enabled (internal or extrenal, with or withoud hw acceleration), player crashes after a minute (or so) of playing a video.
I haven't used it for nearly a month, so I don't know for sure when this weird behaviour has begun.
Here are three reports on google drive: https://drive.google.com/folderview?id=0B8SONyEPcSqvWW9fX3FjRWJ5MVU&usp=sharing
The last of them has been generated after video suddenly closed with no warning or error generated.
If you need any additional details that could help, or if I can perform some extra tests, I'm eager to help.
Since there's a lack of spacing in that post, in case anyone missed it, the error logs were given here: https://drive.google.com/folderview?id=0B8SONyEPcSqvWW9fX3FjRWJ5MVU&usp=sharing
Partial solution:
Enable Android 4.0 compatibility mode. It works with .srt subtitles. Subtitles in .ass files still crash the player.
(NOTE: I don't have the MeMo Pad anymore, I've returned it to the store, so I leave the thread. Good luck with the bug.)
d-mexus said:
ASUS MeMo Pad FHD 10 (WiFi), Android 4.3, MX Player (pro) 1.7.35, also tested with 1.7.36 (beta) version.
Each time I play a video with subtitles enabled, MX Player crashes after 1-3 minutes of playing. I've tried it on different videos (codecs, 720p and 1080p, 8bit and 10bit), using HW and SW encoders. Results are always the same: if subtitles are enabled (internal or extrenal, with or withoud hw acceleration), player crashes after a minute (or so) of playing a video.
I haven't used it for nearly a month, so I don't know for sure when this weird behaviour has begun.
Here are three reports on google drive: https://drive.google.com/folderview?id=0B8SONyEPcSqvWW9fX3FjRWJ5MVU&usp=sharing
The last of them has been generated after video suddenly closed with no warning or error generated.
If you need any additional details that could help, or if I can perform some extra tests, I'm eager to help.
Click to expand...
Click to collapse
Would you try test version? https://sites.google.com/site/mxvpen/translation/test-build
Please don't forget install x86 codec together.
This issue might be fixed.
bleu8888 said:
Would you try test version?
Please don't forget install x86 codec together.
This issue might be fixed.
Click to expand...
Click to collapse
Sorry for a late reply, but now everything seems to work just find! Thank you!
Marked thread as a [SOLVED]
Related
I have been using MX player on all my phones since my first phone.
Recently I decided to run Cyanogen 11 custom ROM.
The list of videos displays fine. The player plays a heavily pixelated videos for a few seconds. Then the phone reboots.
The same cycle occurs again if I try to replay.
At first, I doubted my ROM. So I installed all the other video players from playstore. Surprisingly ALL of them play without any issue. Only MX force reboots.
I am running it with default settings. I even changed to SW from HW. Still reboots.
Device : LG L90 D-410
It should be hardware video decoder, I think this is rom related, you should report it to the developer of that rom.
josuearisty said:
It should be hardware video decoder, I think this is rom related, you should report it to the developer of that rom.
Click to expand...
Click to collapse
I will soon. But I doubt anything will be done. Because as I said earlier, it ONLY happens with MX player, not any other player. Why such a thing?
Since the phone reboots instantly, I cant take any errors.
fear2433 said:
I will soon. But I doubt anything will be done. Because as I said earlier, it ONLY happens with MX player, not any other player. Why such a thing?
Since the phone reboots instantly, I cant take any errors.
Click to expand...
Click to collapse
That's because MX Player uses custom android-internal modules that most other players don't; it's how MX's performance is superior. If a ROM builder had a compile problem, that's likely the cause.
fear2433 said:
I will soon. But I doubt anything will be done. Because as I said earlier, it ONLY happens with MX player, not any other player. Why such a thing?
Since the phone reboots instantly, I cant take any errors.
Click to expand...
Click to collapse
Is it possible to collect the logs via adb?
Will upload soon.
Though I have only collected logs of my own apps via adb.
No experience with logs of ROMs.
ktsamy said:
Is it possible to collect the logs via adb?
Click to expand...
Click to collapse
CDB-Man said:
If a ROM builder had a compile problem, that's likely the cause.
Click to expand...
Click to collapse
Attached Logcat
With marked error portion.
Inbuilt video player plays the same video just fine. MX reboots the phone.
fear2433 said:
Attached Logcat
With marked error portion.
Inbuilt video player plays the same video just fine. MX reboots the phone.
Click to expand...
Click to collapse
@bleu8888
Can you look at the logs?
fear2433 said:
Attached Logcat
With marked error portion.
Inbuilt video player plays the same video just fine. MX reboots the phone.
Click to expand...
Click to collapse
It is hard to find reason with the log because only 3 lines are from MX Player.
But it seems that you used HW decoder. HW decoder is just wraper of android.media.MediaPlayer java class.
MX Player does not touch any system internal if HW decoder is used.
In this case, some MediaPlayer function calls -- which is not used by other video players you've tried -- may cause this issue.
I suspect subtitle related function calls, because 1) many video players doesnot use MediaPlayer subtitle functions and 2) there is an error from MediaPalyer; 10-30 23:53:36.478: E/MediaPlayer(6097): Should have subtitle controller already set
If my assumption is correct, SW decoder should work correctly. It would be help if you send log after trying SW decoder.
Thanks
bleu8888 said:
It is hard to find reason with the log because only 3 lines are from MX Player.
If my assumption is correct, SW decoder should work correctly. It would be help if you send log after trying SW decoder.
Thanks
Click to expand...
Click to collapse
Enabled full SW decoding.
Disabled subtitle drawing using HW.
Yet only a very few lines from MX !
What puzzled me is the last statement in the log. "AudioFlinger", call the process ID of mx player. And the system reboots.
Logs attached.
Process ID seen in attached pic.
fear2433 said:
Enabled full SW decoding.
Disabled subtitle drawing using HW.
Yet only a very few lines from MX !
What puzzled me is the last statement in the log. "AudioFlinger", call the process ID of mx player. And the system reboots.
Logs attached.
Process ID seen in attached pic.
Click to expand...
Click to collapse
Would you try after turning off "audio fade" settings on Settings > Audio > Fade on start/Fade on seek?
SW and HW decoder both changes volume rapidly to implement this feature.
MX Player Pro V1.9.0 Cannot load display ASS subtitles, request to repair!
Many MKV video subtitles are in ASS format, but the latest version of MX Player Pro doesn't show ASS subtitles .
Only MX Player Pro version V1.9.0 cannot .
My mobile phone is samsung s6 edge. Android 6.0.
After many tests, found that other players and the old version of MX Player Pro can be perfectly normal display ASS subtitles.
So ask the developer to fix this serious problem, or else user can only stay in the old version .
dnknn said:
MX Player Pro V1.9.0 Cannot load display ASS subtitles, request to repair!
Many MKV video subtitles are in ASS format, but the latest version of MX Player Pro doesn't show ASS subtitles .
Only MX Player Pro version V1.9.0 cannot .
My mobile phone is samsung s6 edge. Android 6.0.
After many tests, found that other players and the old version of MX Player Pro can be perfectly normal display ASS subtitles.
So ask the developer to fix this serious problem, or else user can only stay in the old version .
Click to expand...
Click to collapse
Can you try the test build from our website and report back?
https://sites.google.com/site/mxvpen/translation/test-build
Kindly go to Settings » General & clear the font cache if the problem persists.
the test build is OK
Thirumalai.K said:
Can you try the test build from our website and report back?
Kindly go to Settings » General & clear the font cache if the problem persists.
Click to expand...
Click to collapse
Very good .the test build is OK.
When to release the repair of Pro version?
I was wrong. It's SSA subtitles, not ASS subtitles .
dnknn said:
MX Player Pro V1.9.0 Cannot load display ASS subtitles, request to repair!
Many MKV video subtitles are in ASS format, but the latest version of MX Player Pro doesn't show ASS subtitles .
Only MX Player Pro version V1.9.0 cannot .
My mobile phone is samsung s6 edge. Android 6.0.
After many tests, found that other players and the old version of MX Player Pro can be perfectly normal display ASS subtitles.
So ask the developer to fix this serious problem, or else user can only stay in the old version .
Click to expand...
Click to collapse
\
Hi, I'm already try the beta ver. on my xiaomi note 4x. In my case have a little bit difference.
When I streaming the mkv movie to my phone from Synology DS213J. Even LAN or WAN still can not show the ASS/SRT subtitles.
- Both files are same file name.
- mx player and DSM and video station are new ver.
- Already setup the port forwarding in router for DS video.
- UTF-8 subtitles file format
- no subtitle button on mxplayer screen, when I select the subtitles in setting panel try to get it from online, the "Search" was disable. but I save the mkv file in my phone, the "Search" is fine & work.
everything is work in last few month. I don't know which part have a problem.
Thanks for everyone again! :good:
dmtwu said:
\
Hi, I'm already try the beta ver. on my xiaomi note 4x. In my case have a little bit difference.
When I streaming the mkv movie to my phone from Synology DS213J. Even LAN or WAN still can not show the ASS/SRT subtitles.
- Both files are same file name.
- mx player and DSM and video station are new ver.
- Already setup the port forwarding in router for DS video.
- UTF-8 subtitles file format
- no subtitle button on mxplayer screen, when I select the subtitles in setting panel try to get it from online, the "Search" was disable. but I save the mkv file in my phone, the "Search" is fine & work.
everything is work in last few month. I don't know which part have a problem.
Thanks for everyone again! :good:
Click to expand...
Click to collapse
Hi, From where you are playing?
MX Player do not directly support browsing of files on a network stream. So, videos will be never listed on MX Player screen.
Can you colect a bug report immediately after playing the video?
Thirumalai.K said:
Hi, From where you are playing?
MX Player do not directly support browsing of files on a network stream. So, videos will be never listed on MX Player screen.
Can you colect a bug report immediately after playing the video?
Click to expand...
Click to collapse
Hi, I try it at home and my office, and through the Synology apps DS video to select the movie to play.
In apps to submit the report, right?
I use LG v40 thinQ and this issue of waiting for font cache is already getting on my nerves
Hi all,
Having a problem with MX player on an x86 tablet -- I upgraded from 1.7.40 to 1.8.21, and it was a mistake.
MX player 1.8.21 does not recognize the external x86 custom codec I downloaded from xda-developers.com (keeps telling me it wants the 1.8.6 x86 codec), nor does it seem satisfied with the x86 codec downloaded from the play store (settings -> decoder tells me that a custom codec is not in use). Playback is no longer smooth, it is jerky and unwatachable.
I tried to go back to 1.7.40 by downloading the .apk from the MX player website archives, but that doesn't work -- when I run it, it says I need a codec and redirects me to the play store, where the only option is the x86 codec for 1.8.21 which is not recognized by MX player 1.7.40. Even though I have the original x86 codec for 1.7.40, there is no way to get to the settings menu to direct it to the external codec.
So, what do I do to get back to a working MX player? Can I get 1.8.21 to recognize the x86 codec? Or how do I get back to 1.7.40?
Thanks!
internetwasteland said:
Hi all,
Having a problem with MX player on an x86 tablet -- I upgraded from 1.7.40 to 1.8.21, and it was a mistake.
MX player 1.8.21 does not recognize the external x86 custom codec I downloaded from xda-developers.com (keeps telling me it wants the 1.8.6 x86 codec), nor does it seem satisfied with the x86 codec downloaded from the play store (settings -> decoder tells me that a custom codec is not in use). Playback is no longer smooth, it is jerky and unwatachable.
I tried to go back to 1.7.40 by downloading the .apk from the MX player website archives, but that doesn't work -- when I run it, it says I need a codec and redirects me to the play store, where the only option is the x86 codec for 1.8.21 which is not recognized by MX player 1.7.40. Even though I have the original x86 codec for 1.7.40, there is no way to get to the settings menu to direct it to the external codec.
So, what do I do to get back to a working MX player? Can I get 1.8.21 to recognize the x86 codec? Or how do I get back to 1.7.40?
Thanks!
Click to expand...
Click to collapse
I can answer most of my own questions -- it turns out the "mx_x86.zip" from the download section is version 1.9.0 (I didn't notice the "Version information" said 1.9.0, I saw the "currently 1.8.6.1 is named 1.8.6 because MX player expects 1.8.6" above that). I found the correct download in the Google drive link, old version.
However, even with the x86 codec, 1.8.21 still plays video files terribly -- jerky and stuttering.
I found a version of 1.7.40 on apkmirror that didn't automatically direct me to the play store, and it recognized my original 1.7.32.rev1 x86 driver. Now, the playback is smooth.
Also, another thing I've noticed is that subtitle rendering is MUCH worse under 1.8.21 than 1.7.40 -- karoke effects cause the subtitles to be "static" unless "enable SSA acceleration" is checked, but then it looks like the subtitles are rendered to the original video resolution and then scaled with the video to the current window size. This is OK for 720p scaled to 1080p (I have a 1920 x 1200 display tablet), but for DVD resolution (480p) it causes the subtitles to be fuzzy.
internetwasteland;72837147
However said:
Kindly provide a proper bug report. Without logs, it's very difficult to fix the issues.
Click to expand...
Click to collapse
Thirumalai.K said:
Kindly provide a proper bug report. Without logs, it's very difficult to fix the issues.
Click to expand...
Click to collapse
Ok, looking at bug reporting thread now. Do you also want info on the 1.7.40 install that works?
I'd also have to provide the video file -- it's a 1.27GB file, any recommendations on how to send it to you?
Thirumalai.K said:
Kindly provide a proper bug report. Without logs, it's very difficult to fix the issues.
Click to expand...
Click to collapse
Bug report and supporting files have been posted in new thread so that it does not get lost in replies to this thread.
Hi.
Recently bought H96 Max TV-Box and installed MX Player Pro on it.
But player can't play HEVC H265 videos in HW mode.
When trying to switch to HW mode it says it is not supported.
HW+ option is greyed out(not available) at all.
Currently using SW method but video playback is very bad with this method and it is impossible to watch with this method.
TV-Box based on RK3399 processor that claims full H265 hardware decoding support and I know it does because built in players can handle this file without problem with smooth playback.
How can I get smooth hardware decoding in player at this device?
hi, I'm going to receive this TV Box as well,
have you solved this problem? I'm a bit afraid of that...
IevgenSobko said:
Hi.
Recently bought H96 Max TV-Box and installed MX Player Pro on it.
But player can't play HEVC H265 videos in HW mode.
When trying to switch to HW mode it says it is not supported.
HW+ option is greyed out(not available) at all.
Currently using SW method but video playback is very bad with this method and it is impossible to watch with this method.
TV-Box based on RK3399 processor that claims full H265 hardware decoding support and I know it does because built in players can handle this file without problem with smooth playback.
How can I get smooth hardware decoding in player at this device?
Click to expand...
Click to collapse
biobio76 said:
hi, I'm going to receive this TV Box as well,
have you solved this problem? I'm a bit afraid of that...
Click to expand...
Click to collapse
Kindly share the bug report collected from MX Player help menu.
until or unless you share the bug report collected from MX Player, it's very difficult to identify the actual issue.
Thirumalai.K said:
Kindly share the bug report collected from MX Player help menu.
until or unless you share the bug report collected from MX Player, it's very difficult to identify the actual issue.
Click to expand...
Click to collapse
See attached zip file
I've been trying to get Amazon Prime Video to run on mine but it crashes every time, Android 7.1..2
@Thirumalai.K any update on this?
IevgenSobko said:
@Thirumalai.K any update on this?
Click to expand...
Click to collapse
Hi,
Actually, the issue is that system decoders in your device do not report that they can support HEVC 10bit profiles. So, MX Player does not try the hardware accelerated playbacks as several devices are known to crash when force decoding 10bit HEVC & H.264.
Based on some feedbacks from the users like you, we have decided to make this logic as optional. From 1.9.19, even if the device doesn't explicitly report it's capabilities, MX Player will list the HEVC 10bit & H264 10bit on HW+ Video Codecs list on Settings > Decoder. It can be enabled with a warning. Once you enable the HEVC 10bit or H.264 10bit, it will be tried in both HW & HW+.
We have already started rolling out the new version in stages. If you haven't received yet, you can manually grab the apk from our wesite & try yourself. Kindly leave a feedback after testing the same in your device.
Thirumalai.K said:
Hi,
Actually, the issue is that system decoders in your device do not report that they can support HEVC 10bit profiles. So, MX Player does not try the hardware accelerated playbacks as several devices are known to crash when force decoding 10bit HEVC & H.264.
Based on some feedbacks from the users like you, we have decided to make this logic as optional. From 1.9.19, even if the device doesn't explicitly report it's capabilities, MX Player will list the HEVC 10bit & H264 10bit on HW+ Video Codecs list on Settings > Decoder. It can be enabled with a warning. Once you enable the HEVC 10bit or H.264 10bit, it will be tried in both HW & HW+.
We have already started rolling out the new version in stages. If you haven't received yet, you can manually grab the apk from our wesite & try yourself. Kindly leave a feedback after testing the same in your device.
Click to expand...
Click to collapse
Just tried 1.9.19 and it works Thanks for implementing this. Will wait it to appear in Google Play Store for Pro version that I have purchased.
IevgenSobko said:
Just tried 1.9.19 and it works Thanks for implementing this. Will wait it to appear in Google Play Store for Pro version that I have purchased.
Click to expand...
Click to collapse
As we are rolling out in a stages, it may take a while. If Google Play is not yet showing the update, youn download the same from our website (http://mx.j2inter.com)
Thirumalai.K said:
As we are rolling out in a stages, it may take a while. If Google Play is not yet showing the update, youn download the same from our website (http://mx.j2inter.com)
Click to expand...
Click to collapse
Many thanks. Somehow missed link to player web site in Google Application Store. Downloaded PRO beta from there. :good:
Hi,
I just bought a Philips 32PFS6402 Android TV (version QM164E.).16.102.24).
Unfortunately the default video player, didn't have the possibility to adjust the subtitles, so I had to look for alternatives. Your MX player was highly recommended and the features I was looking for seems to be in place (remember where you stopped a video stored on USB and continue from that point on the next time. And adjust the timing of the subtitles while playing the video.)
so far so good. But unfortunately, not all video's are shown correctly. For some video's I only see a black screen. There is audio and ther are subtitles, but the screen stays black.
The codec info for the specific file:
MPEG-4 Video (XVID)
1920*800
Strange thing is, I can play the same movie using the default player.
Any suggestions?
thanks in advance,
Matthijs
mldz said:
Hi,
I just bought a Philips 32PFS6402 Android TV (version QM164E.).16.102.24).
Unfortunately the default video player, didn't have the possibility to adjust the subtitles, so I had to look for alternatives. Your MX player was highly recommended and the features I was looking for seems to be in place (remember where you stopped a video stored on USB and continue from that point on the next time. And adjust the timing of the subtitles while playing the video.)
so far so good. But unfortunately, not all video's are shown correctly. For some video's I only see a black screen. There is audio and ther are subtitles, but the screen stays black.
The codec info for the specific file:
MPEG-4 Video (XVID)
1920*800
Strange thing is, I can play the same movie using the default player.
Any suggestions?
thanks in advance,
Matthijs
Click to expand...
Click to collapse
Please collect a bug report quickly after playing the file that has issues and share with us. It will help us to investigate further and provide a better resolution.
MXPlayer said:
Please collect a bug report quickly after playing the file that has issues and share with us. It will help us to investigate further and provide a better resolution.
Click to expand...
Click to collapse
First of all, thanks for your reaction. How do I collect a bug report? I didn't see any options for that.
For you info. I tried Kodi today as well and experienced the same problems. No video image, while there is sound and there are subtitles. I find it to be very strange, since the same movie does play in the default player (no idea which one that is).
Today the movie I tested yesterday on MX Player, resulted in some kind of freeze. no response what so ever.
thanks,
Matthijs
mldz said:
First of all, thanks for your reaction. How do I collect a bug report? I didn't see any options for that.
For you info. I tried Kodi today as well and experienced the same problems. No video image, while there is sound and there are subtitles. I find it to be very strange, since the same movie does play in the default player (no idea which one that is).
Today the movie I tested yesterday on MX Player, resulted in some kind of freeze. no response what so ever.
thanks,
Matthijs
Click to expand...
Click to collapse
Based on the information you have shared, it seems that your device's hardware-accelerated decoders are buggy or broken. Request you to tap on the HW button on the playback screen and check other decoders. It may work for you.
MXPlayer said:
Based on the information you have shared, it seems that your device's hardware-accelerated decoders are buggy or broken. Request you to tap on the HW button on the playback screen and check other decoders. It may work for you.
Click to expand...
Click to collapse
Will give it a try again (it's not near me now). Thanks