With less than 24 hours of use, the touchscreen on my brand new Xperia Z3 Dual (D6633) stopped working. The phone was activated on the T-mobile network (but was not bought at T-mobile because they do not sell the Dual SIM version). The phone has NOT been immersed in water or abused in any way. I was able to power down by holding the Power button and Volume Up buttons. Sony Support said to try and repair the software with PC Companion. That did not work. Sony said I could send it in "for evaluation", but that might take 14 days just to find out what is wrong.
At this point, when I power up I am in the language selection screen and can not continue because I can not select "Done" on the touch screen.
It was suggested that if I boot up holding the Power and Volume Down keys, I would enter "Recovery Mode" and the Volume control could then be used to move up and down on the screen to make selections. However, I enter "Safe Mode" and the Volume control seems to just control the volume (at least there is a volume control slide graphic that seems to indicate the level of volume).
Any thoughts as to how to fix this or is this simply a bad unit that should be replaced with a new working unit?
Thanks in advance for any help you can give me.
Better use warranty to get a new one.
What failed -- digitizer or electronics controlling digitizer?
iFlasher said:
Better use warranty to get a new one.
Click to expand...
Click to collapse
I think I might have to go through the lengthy process of a warranty return though I was hoping there would be a quicker fix.
Does anybody know what could have caused this? How do I know if it is the digitizer or if it is the electronics that controls the digitizer?
Z3 touchscreen
i have exactly the same issue, would love to hear from you as to if you managed to resolve it?
Still waiting with bad touchscreen.
faodave said:
i have exactly the same issue, would love to hear from you as to if you managed to resolve it?
Click to expand...
Click to collapse
I'm still waiting for a response from the seller, an online store.
I'll post back when I get some results.
similar but not exactly the same
I have similar trouble with Xperia Z3 Dual Sim , TouchScreen frequently stop responding for about 2-3 second , after that it will be ok,it happens 4-5 times from yesterday that I bought my new Xperia Z3 Dual and it's really annoying.
It seems Sony sucks on Xperia Z3 TouchScreens.
Related
Hello friends, after lot of confusion I bought Sony Xperia U yesterday.
Phone is great. I am facing a problem with dedicated camera button. Phone is packed with nice camera, and On screen click works like a charm.
Just the dedicated camera button doesn't respond at all. Someone else is facing the same problem? or is it just me?
P.S When I checked for updates, my phone says all the firmware are up to date. So I guess it's not a software issue.
Please correct me if otherwise
Xperia U
I also have problems with camera button, and also the power button is a bit unstable.. But; i tried another x U in a shop yesterday and i think some covers are bad, cause that one worked the way its supposed to. (sorry for my english, i am scandinavian )
You mean it's not functioning ? you should've tested all the phone's function before you leave the store .. best solution is bring it back to the shop for repair or if they may allow replacement, then it will be better ..
my camera button was a bit stiff and unresponsive at first....but after a bit of usage it gets better..now it works fine...
I found that you have to press and hold the button for it to respond. Its because of the case design, if you remove the backing the button is very responsive.
Design flaw.... YES!
Hello,
I recently bought Sony XPERIA J which accidently slipped into water tank which with no doubts remove the warrant of My phone & have caused several issues with its working. I kept the phone switched OFF for 5 days and successfully removed moisture from its motherboard. When I turned it ON everything is fine except malfunctioning of WiFi & several Touch Screen issues.
1. The problem with Touch is that whenever I press the POWER KEY to unlock phone I have to wait for atleast 5-10 sec for TOUCH to start responding. Is this a software issue or is it a hardware and also is there any way to fix it.?
2. Another problem is the small LED light (notification indicator), it is constantly glowing BLUE and does not show any other color for any notification and even never turns OFF. Can it be fixed?
3. Problen with WiFi is that it just keeps on trying to turn itself ON with no success, which is consuming the Battery Power a lot. How can I turn OFF the WiFi permanently?
aakash_scsa_hellyeah said:
Hello,
I recently bought Sony XPERIA J which accidently slipped into water tank which with no doubts remove the warrant of My phone & have caused several issues with its working. I kept the phone switched OFF for 5 days and successfully removed moisture from its motherboard. When I turned it ON everything is fine except malfunctioning of WiFi & several Touch Screen issues.
1. The problem with Touch is that whenever I press the POWER KEY to unlock phone I have to wait for atleast 5-10 sec for TOUCH to start responding. Is this a software issue or is it a hardware and also is there any way to fix it.?
2. Another problem is the small LED light (notification indicator), it is constantly glowing BLUE and does not show any other color for any notification and even never turns OFF. Can it be fixed?
3. Problen with WiFi is that it just keeps on trying to turn itself ON with no success, which is consuming the Battery Power a lot. How can I turn OFF the WiFi permanently?
Click to expand...
Click to collapse
Dude, those are clearly hardware issues. There's no way we can help you with that... take it to a repair store or try your luck with the official warranty.
bornlivedie said:
Dude, those are clearly hardware issues. There's no way we can help you with that... take it to a repair store or try your luck with the official warranty.
Click to expand...
Click to collapse
Thanks for Your reply.
I actually took it to the sevice centre but the said it can only be fixed by replacing the motherboard which costs Rs10000/- , so I just thought of asking for help over here.
Alright, I can bare with these TOUCH & LED issue, but I really need to disable WiFi, so is there any way to do it like removing WiFi module or something like that?
you can try and say to the service centre officials that it started happening after u tried to update but it failed...ofcourse you have to find another service centre
just prove this is happening due to software reason even though it isnt
As they say, bring it to a Sony care point.
Sent with my toaster using XDA App - Toaster Edition
Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!
Any comment or opinion is greatly appreciated!
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
augie7107 said:
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
Click to expand...
Click to collapse
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?
Yeah, it clicks at a slightly higher pitch to the volume key click.
jewelkobayashi said:
Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!
Click to expand...
Click to collapse
mine is failed as well! I will post my experiences with SONY UK.
jewelkobayashi said:
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?
Click to expand...
Click to collapse
Yes, mine sounds exactly like that.
Got the same issue, it's like the power button is sliding down, and you have to push it up to make it clickable again.
Thanks for your input guys.
I went back to sony centre where I got it from, and checked other Z5's
Since they all made similar clicking sounds, I decided to wait and see how it goes.
If I get the sticky power button again, I will return it.
Other than that, it is running beautifully!
It runs cooler than my Z3 too!
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
dfavefenix said:
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
Click to expand...
Click to collapse
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
jewelkobayashi said:
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
Click to expand...
Click to collapse
In the clicking sound
The Power button is clicky. It is not a fault!
The clicking sound is normal but even mine got stuck once, had to press it a few times to get it to come back up. Yours certainly wasn't an isolated incident.
I have been in a shop checking a new one and the button doesnt need to press so much like mine one. The girl has said me that if i send it to support they wont do anything to the phone because it does work well. Its just a little diference touch...
I will send it to support in december that i wil get a phone from a friend so i can use it while the checking thing
I have a gold Z5 (I know!)
They power button slipped downwards under the casing as I used it. EE were actually really helpful for once and replaced it as I'd only had it 4 weeks. Unfortunately the replacement phone has the same issue. It doesn't affect the function of the button at all, I just worry that it will slide down too far into the body and not come up again.
I don't think EE will replace it again as the guy was very nice and tried a few different ways to log the problem until it was accepted for replacement. It seems to be a problem for a few people, but as long as it keeps working I'm not too fussed! Just thought I'd mention it so anyone else with the same issue doesn't feel alone ?
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
spaha-bih said:
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
Click to expand...
Click to collapse
I am the OP.
My phone has not become worse. Everything the same, and is working all ok.
From my experience, pushing down on the button AND sliding the power button down towards the bottom of the phone at the same time makes it get stuck in that position. So as long as you avoid the sliding down bit, I never encountered a repeat of the problem.
If it does happen, and I have yet to hear of a power button on z5 that got permanently stuck, all you do is slide it up while depressing the power button.
Everything is still water resisting and perfect.
To add, I've been using it naked, and it is surprisingly scratch-free!
I got the following issue which has been confirmed by Samsung Service desk to be occur more often:
After power down (switching of) and start-up the screen stays blind//black. Phone seems to work (LED and sound notifications). Attaching to PC with USB phone is recognized as normal. Hard reset via power and volume down bottom (and home button) seems to work but still screen stays blind. Phone is now on its way for repair. Will keep updated once I got news.
Anyone else here has same problem? Cures? Root-cause?
no one?
I had the problem 4 months ago.
The screen went black a few times but always goes up after 10 minutes of pressing vol down + power button. But after a lot of time doing that, it finally went absolutely black like yours, and yes the phone was working cause I could hear my ringtone, see the led blinking and it vibrated sometimes.
Then they repaired it free of charge even if my knox was 0x1. I don't know if the issue is root related or not. I was rooted and on SuperMan Rom.
Hi thanks, for the reply. Mine is 100% original and being repaired currently. Not sure yet what the cause is but will share it once I got the feedback.
Cheers,
Steven
Update 28/11/2016: According to repair-shop it's the motherboard. Anyone else had issues like this?
Steven13 said:
Update 28/11/2016: According to repair-shop it's the motherboard. Anyone else had issues like this?
Click to expand...
Click to collapse
When I had this issue, they told it was an issue with the motherboard and the lcd panel and they changed both according to the reparation report.
Steven13 said:
Update 28/11/2016: According to repair-shop it's the motherboard. Anyone else had issues like this?
Click to expand...
Click to collapse
Not personally, but have read another one member at least, here having the same problem
Update 6-12: I'll get my phone returned this week. Apperently a faulty motherboard was the cause of this error. Samsung and it's official repair center where negatively in the news this week on a Dutch consumer program. Reason is not having enough OLED replacement screens so consumers are "forced" to buy a new one. [in Dutch: http://kassa.vara.nl/nieuws/reactie...eprocedure-van-beeldschermen-van-smartphones].
Hello!
After locking the phone, it happens that sometimes the power button won't turn on the display.
The button is still working, because it is possible to start the Flashlight (long press power button) or open the camera app (double tap power button, can hear the sound).
I'm using the latest lineageos 14.1 version.
Does anybody how to fix this?
AwildPikachu said:
Hello!
After locking the phone, it happens that sometimes the power button won't turn on the display.
The button is still working, because it is possible to start the Flashlight (long press power button) or open the camera app (double tap power button, can hear the sound).
I'm using the latest lineageos 14.1 version.
Does anybody how to fix this?
Click to expand...
Click to collapse
rajat.arora said:
same thing happen with me from last 3 days. don't know what is the problem. but it wake in 1-2 minutes. .i can listen screen unlock sound. and lock sound but display is black.
Click to expand...
Click to collapse
Faulty display.
Not faulty display. Happened to me with oreo roms, nougat roms are ok.
Also with some themes applied too
rajat.arora said:
same thing happen with me from last 3 days. don't know what is the problem. but it wake in 1-2 minutes. .i can listen screen unlock sound. and lock sound but display is black.
Click to expand...
Click to collapse
I installed the official Oxygen OS and still have the same problem.
Mr.Ak said:
Faulty display.
Click to expand...
Click to collapse
I don't think so, because my display got replaced.
Destrocamil said:
Not faulty display. Happened to me with oreo roms, nougat roms are ok.
Also with some themes applied too
Click to expand...
Click to collapse
You ever thought why everyone else is using Oreo roms without display issues and you can't? Hmm,I see faulty display.
---------- Post added at 08:12 AM ---------- Previous post was at 08:10 AM ----------
AwildPikachu said:
I don't think so, because my display got replaced.
Click to expand...
Click to collapse
I'm afraid it is a faulty replacement then.
AwildPikachu said:
Hello!
After locking the phone, it happens that sometimes the power button won't turn on the display.
The button is still working, because it is possible to start the Flashlight (long press power button) or open the camera app (double tap power button, can hear the sound).
I'm using the latest lineageos 14.1 version.
Does anybody how to fix this?
Click to expand...
Click to collapse
As ridiculous as that may sound i think it's a problem with your button, you will have to desolder this and resolder a new one. I used to have the same problem, button didn't work like 2/10 at first, and that rate kept increasing. With use and tear it kept worsening. I bought soldering iron and replaced the button, it now works freakin' great.
Europe link: https ://www. ebay. com /itm/For-OnePlus-One-Replacement-Power-Button-Flex-Cable-OEM/152114356352?epid=685628822&hash=item236ab8e080:g:C20AAOSwLF1YB02h
just remove the spaces and you're ready to go!
If this was any helpful to you please make sure to click the thanks button .
filippos96 said:
As ridiculous as that may sound i think it's a problem with your button, you will have to desolder this and resolder a new one. I used to have the same problem, button didn't work like 2/10 at first, and that rate kept increasing. With use and tear it kept worsening. I bought soldering iron and replaced the button, it now works freakin' great.
Europe link: https ://www. ebay. com /itm/For-OnePlus-One-Replacement-Power-Button-Flex-Cable-OEM/152114356352?epid=685628822&hash=item236ab8e080:g:C20AAOSwLF1YB02h
just remove the spaces and you're ready to go!
If this was any helpful to you please make sure to click the thanks button .
Click to expand...
Click to collapse
Okay that sounds strange. I can give it a try.
Now that i see this Thread again, it's far more likely that your lcd just died or partially did. Although if it turns on sometimes like your state, "that sometimes the power button won't turn on the display" it may be a bad teared down soldering on either the power button on the lcd pcb. Get it to a repair shop and ask for a check, if you don't mine you cant open your back cover and remove the screws so you let the motherboard pcb exposed, with a high quality picture we should be able to see if the power button is the problem or not.
filippos96 said:
Now that i see this Thread again, it's far more likely that your lcd just died or partially did. Although if it turns on sometimes like your state, "that sometimes the power button won't turn on the display" it may be a bad teared down soldering on either the power button on the lcd pcb. Get it to a repair shop and ask for a check, if you don't mine you cant open your back cover and remove the screws so you let the motherboard pcb exposed, with a high quality picture we should be able to see if the power button is the problem or not.
Click to expand...
Click to collapse
The whole display part was replaced in a repair shop.
AwildPikachu said:
The whole display part was replaced in a repair shop.
Click to expand...
Click to collapse
aye, and? Mine was the same, it worsen upon the replacement, and within some days of usage, the flex cable had gotten damaged for good, the oneplus one replacement displays out there are crappy, mostly used, not well maintained, cheap ones, and they are not to be trusted.
filippos96 said:
aye, and? Mine was the same, it worsen upon the replacement, and within some days of usage, the flex cable had gotten damaged for good, the oneplus one replacement displays out there are crappy, mostly used, not well maintained, cheap ones, and they are not to be trusted.
Click to expand...
Click to collapse
I'm using a cheap replacement from ebay that I replaced myself,and I'm yet to see any issues with it.
most lcd have the problem. i got a lcd thrice now from different manufacturers had the same problem for some extent
digitizer works fine but lcd doesn't have good connection
My Nexus was also sometimes not waking with the power button. A custom ROM flash (Nexus4Ever) worked well, but still had the same problem. Probably related to this I would notice that when the phone did wake it was sometimes taking a few seconds to do it.
After some searching I found a solution under the lineageos forums -- search for BUGBASH-230 (can't post url here because this is a guest reply). Basically, you have to copy (copy them, don't move them) all tzapps files found in system/etc to system/vendor. It worked for me. There's no more delay in waking up and the problem has been gone for a week now. Before the fix it was occurring at least once a day. Try it.
I have same problem with you and this occcurd after change os nougat to Oreo 8.1 on my j7 prime
It's not the display
I have the same issue on my Nexus 7 with 14.1 installed. The mockingbird replies about it being a faulty display or power button are unfounded considering rebooting the device fixes the issue. Only seems to occur when it's been on for a while or has less than 30% battery.
Did anyone ever fix this? I see this on a few versions of Lineage. Disabling the lock screen in System Profiles settings avoids the issue, but then there's no lock screen!
Not The Display, exactly...
Just thought I would throw in my 2 cent observations. I have a Samsung Relay 4G (t699/apexqtmo). It worked flawlessly with its stock software / and official upgrade (I.C.S. & J.B). Once I upgraded to KitKat or Lollipop, the screen backlight would never turn on after waking the device on a single button push. The difference between these versions of android as it relates to waking the device can be found in changes to power management / wake locks code. I am not good enough to figure the ins and outs of this type of programming, but maybe this will give some hacker an idea of how to patch or work around this particular part of the firmware. Thanks!
Just upgraded form stock to LineageOS rooted and all....display wake up worked fine b 4 now i have this problem also it will sometimes eventually wake up but takes forever and many button presses
So, if anyone is till wondering about this, here is the information i believe to fix this bug, that is if anyone can integrate the change into CM KitKat and beyond for our sad old Relay. github.com/TeamApexQ/apexq/issues/24. Any chance this could be implemented through an apk?
Because I really don't want to shell out $$$ for an F(x)tec Pro