I bought an xperia z3 around a week ago. 2 days after the purchase I started to use it and it immediately had problems. I experienced the following:
1, the screen sometimes "collapses", meaning that the entire screen is shows small colourful dots, like purple, green, grey etc. They are very similar to the ones on TV when you dont find a channel and its all covered with black and white dots, but on the phone they have different colours.
2, The screen flashed when running certain applications.
I took it to the retailer to get it fixed. They said it was a software problem, so they uploaded the android software to it again . This later problem, the flashing screen seems to be fixed, but the earlier, "screen collapse" still occurs.
The retailer said if it's a hardware problem they will give me a totally new Z3. However, I don't know how to show them the "screen collapse" problem because it only occurs when it wants and I cant call it on my own. What's your suggestion?
I would be persistent if I were you in demanding a replacement device. Remember you're the customer!!!
That's about all I can tell you.
Good luck
Thread closed
Related
I'm a new convert to the Touch Pro from the Universal. So new, in fact, I'm not allowed to have it until Christmas!
However, I took delivery of my HTC (i.e. non-branded) Touch Pro yesterday, and was allowed to charge it up/switch it on to check that it was ok. While playing with it, just the once, the screen kinda faded out and went a dark blue-black colour. Similar to when you see an LCD screen that's had the power taken from it.
It all came back as normal when I switched off and on again.
I'm wondering whether this might just be a software problem, and a new ROM will sort it, whether it's a hardware problem that I'll need to get RMA'd, or whether it's just one of those unlucky one-off problems that you sometimes get. It's not something daft like I did a swipe that turmed on a key lock or something, is it?
I'd say it worked fine after the initial setup procedure for about 10 minutes until I swiped and it went black, and then didn't show a problem for the other 20 minutes I played with it for.
Cheers,
Steve.
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
I thought i was the only one experiencing it.
The screen turning off with a weird effect happens rarely but yeah it happens. And the blue screen effect, i noticed it only happens when im on the youtube app when the video stops working because of my connectivity issues.
Im not rooted nor is my bootloader unlocked. On the latest system version. Sounds like a software problem but hey im no expert.
kayonesoft said:
I received my XT926 as a refurb and I have been experiencing a strange screen issue.
I will often have my phone on a dock, charging and sometimes I will notice the screen is black like it's off, but the touchscreen is responsive. Hitting the power button does nothing but it makes the sound as if I had locked the phone. Hitting the power button a second time will turn the screen on like normal operation.
Very rarely I have noticed the screen will turn off while I'm actually using the phone and it's a weird effect. The easiest way to describe it is that it looks like entire lines disappearing randomly over a period of 1-2 seconds, going from all visible, then to all black, kind of like slatted blinds being closed, but at random. After this, it displays the same symptoms as if I had found the screen off while in a dock/charging.
Now, I don't want to say it's related, but I first started experiencing this on the Stock KitKat update from Verizon. I am currently using Cyanogenmod 12 nightlies and I am experiencing the same issue. It seems to be happening with greater frequency.
I have also experienced the blue screen effect when certain animations/elements/apps are up on my screen, but I think they are unrelated.
Also, there is a faint discoloration bar about 2/5ths of an inch thick uniformly vertically from top to bottom of my phone on the righthand side (just under where the notification bar would be if turned horizontal).
I've tried to find more information about this but my search results have been relatively lackluster (90% of the results are trying to sell me the phone or specification pages)
So I'm breaking down and turning to here. Does anyone know what's going on here? My current theory is that my screen is going bad. I have no intention of replacing the screen on this phone (would rather just buy a new one), so any suggestions that don't involve physical hardware repairs would be appreciated.
Click to expand...
Click to collapse
i also have this with my referb i made moto give me my money back and they let me keep the phone for me it was very rare but my new phone also had a really bad screen all yellowish and bad white balance in low light if you are unhappy with it call them and say you are unhappy with the replacement here is the white glove number 800-653-7185 they are more understanding and nice but you may lose you ability to unlock your bootloader on the new phone if it comes with the latest software just a warning
I have that screen off with lines slowly disappearing thing, too And, yeah, it's also a refurbished one, bought from one of the sellers on aliexpress... I thought Lollipop was the culprit or something like that. Oh, well... It rarely happens. And luckily I only have that, not the second issue you mentioned
I am having this exact same issue. The weird lines-to-black screen thing, and the flickering blue screen when watching video. Are you saying the solution is to call Motorola and ask for a new phone?
The blue flickering can be prevented by going into Developer Options and checking "Disable HW Overlays".
The discolored stripe on the screen sounds like burn-in; these AMOLED screens are much more susceptible to burn-in than the LCD screens used in older phones. Whomever owned the phone before it was returned to Motorola probably had something running on their screen continuously with a bright-colored bar at the top, likely in a car or desk dock. The screen is very easy to replace yourself with an eBay part, if you're inclined; it involves 2 screws and 2 connectors.
I've seen the lines-to-black thing exactly twice since I got this phone refurb two months ago. Sorry, I don't know what causes it or how to avoid it, but the workaround is quick and simple enough that I'm not worried about it, yet.
Hello
I have a serious problem on my display,
I bought a new galaxy s6 2 weeks ago,
sometimes the display splits to 4 small pictures on each corner, and all the colors changes with lines all over the screen,
when it happened I did screenshot but it didn't save a picture with the problem,
I need to get a picture of the problem to get a new phone from the seller,
if you have a picture of this problem or how to find this problem in google, I'd like to get.
Thank you
I know what do you mean - it has already happened to me 2 times.
I have no idea why does it happen but I know that restart of the phone solves the problem.
Hi guys,
I'm looking for some help and advice ! Long story short (will try), I purchased a used z5 with a display/screen issue (I guess).
The first owner told me he dropped the phone and that screen was cracked and not working anymore, so he brought it to the repair store... they replaced the screen with a new one, but they told him that the new screen was broken / dead on arrival, and that they would order a new one to replace it again. The guy couldn't wait another month to get is phone back working again, so he quit with the phone like that and purchased a used samsung.
I purchased the standard sony z5 from him. The screen have color lines in it... sometimes purple lines on the left of the screen, all from top to bottom, sometimes it's different (like right now it's alonost all white), but it is not working at all - I don't see anything useful on the screen.
The phone seems to be working though because the flash/photo work with the lower button on the left side... there is an alarm after midnight on it (I wake up like an idiot the first time it came up, trying to stop the alarm, but fingerprint is not mine and screen is not working... I was at the hotel, and damn it was loud... I think it waked up everyone in the other rooms around me before stopping it with power/fingerprint + volume up ;p)
So, I'm wondering if there's only the screen to replace again (with a good one), or if it's worst...
Does anyone know about that kind of issue, and which kind of screen would you put on it ? I want to put a good quality one to use the phone after that.
Thanks in advance for any help and advices !
Hello, I apologize for mistakes in English immediately, I write from an interpreter. I have a problem with afterimages on the screen, a problem known as ghost screen. Do you know how to fix it in LG Q6? Any application except "Ghost Screen Fix"? This app causes weird colors. My software is V10e, the latest version.
Taknks
I have had the same screen burn in issue so i got my screen replaced from lg service centre in warranty in July, but now after around 2 months the issue again pops up sometimes in the new screen too, though less than earlier.
In my experience it occurs when you use your screen for a really long time like me( my sot today itself is 9h6m) and when the phone overheats ( you can try it by running benchmarks, the shadow appears after few minutes of running)
Someone suggested me to use burn-in fix apps used for amoled screens, i never tried that but go ahead maybe that is the solution indeed.
Bcoz replacement of the screen is not a solution definitely.
And as you said the Ghost screen fix creates weird colors, i think thats how all these kind of apps work.