Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks
It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)
I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!
I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App
Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!
so what was the Problem is it becoz of Skype?
no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App
DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.
Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!
Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.
DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on
Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.
my phone is not rooted at all, i've just been using launcher pro.
Thing is, few months ago, the emmc chip thing has already happened to me.
While updating in the market, it hanged, i pulled the battery, and it died.
I sent it to HTC to repair and got it back. Phone has been smooth since then.
But few days ago I clicked update all, and it hanged again. Was stuck at the htc white screen for a while, but after constant on and off, i was sooo jubilant when the launcher pro loaded. So no problem after that.
but just now, i was just downloading one or two apps in the market, and it hanged again. I tried to turn it off and on, and so far it hasnt responded well..
it stops at HTC- quietly brilliant, the music rings, and nothing else happens.
(I am guessing this is a good sign? when my emmc chip fried, the music never played)
can anyone help me now though? i don't know what to do except hold both volume buttons and shutting down and restarting again.
i might have to pull out the battery at some point and restart.
i love the phone, but this really sucks big time.
Without intentionally meaning to offer any sympathy, am I right in thinking that after a battery pull killed your first device you then went on and pulled the thing again?
have you looked at this
http://forum.xda-developers.com/showthread.php?t=1284196
from my Desire S using XDA Premium
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
thunder9111 said:
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
Click to expand...
Click to collapse
Not much help now, but should you give HTC one more chance, and it locks up again, you can force a reset without battery pull by holding down both volume keys and the power button.
Sent from my HTC Desire S using xda premium
thunder9111 said:
i know pulling the battery kills it, but i couldnt really do anything else..
well now i'm screwed again.
the thing is pretty much dead, and only gives me the white htc screen.
seriously, htc? if i were rich or had another phone replacement i'd throw this phone out the window at this moment.
now i'm not even in the country where i bought my phone and have my warranty ughh.. is htc's warranty global, or am i screwed?
Click to expand...
Click to collapse
Wait... you said in your first post that you got past the white screen with green "htc" on it (the splash image) and onto the bootanimation (where it says "quietly brilliant" and plays the music... is that correct?
If it is, its a good sign. It means your phone is getting to the ROM and attempting a bootup. I hope you havent pulled your battery meanwhile!!! This thing may still be salvageable.
Do let us know if you can still get to the bootanimation...
the first few times it did run to the part where "quietly brilliant" came up with the music, but after that it never loaded, so i kept soft resetting many times but it would never load. Then it stopped loading pass the white HTC screen. When i soft reset, the phone blackouts for a few secs and that white screen pops up again. So there wasn't even a chance to do (volume down + power) to do a factory reset. I had to pull the battery.
Today I took it to the service center, since this is not the country where I bought my phone, it wasn't under warranty, and I will have to pay around $30 USD. it will be back by next tuesday though.
but seriously, how is this the fault of the consumer? I have not rooted or s-off my phone. It hanged while doing an ordinary phone function - downloading from the market. How is an average consumer supposed to know that he shouldn't be pulling out the battery? and he should need to know how to do all the technical recovery things himself?
f htc.. this is the last htc product i will be using in a few years.
second time it happened to this phone too, and like i said, it happened last week too, though i was able to reboot it after maybe 30 minutes.
the only one good thing is at least they gave me a temporary phone (wildfire) to use while my desire s is being fixed.
Same problem here with me, while trying to open htc likes, it hang and no response from power bottom, i waited for 2 min, still no response, so i pull out the battery, and re install and try to open my htc desire s, its doesnt power up, no response, it does not open even the white screen of htc, no vibration, its like an dead now, try to go to recovery mode, my clicking vol down+ power key. still there is no responce, i dont know what to do, as there is no htc sercive center in my country. guys please help me if there is any other way to make it alive, i ma really worried that its hardware problem or software problem, as i havent drop it or it has in contact with water, just it hang up and i pull the battery and reinstall. please guys help me
Hello guys,
i hope you can help me with my problem. (also my english is pretty broken :/)
Little Background:
I crushed my screen but the lcd did still work. Another time my phone fell a 2nd time to the ground
resulting the cable for the touch sensor beeing ruptured. To repair my phone i ordered a new lcd,
but when i tried to connect the new lcd to the motherboard i dont know how but i broke the other plug responsible
for the things i see on the display.
In the end i can't navigate the phone anymore without seeing anything what i would do, so i don't care for the phone anymore but does anyone know how i can safe my storage?
I guess i can still boot the phone normally aswell as access recovery.
My phone is rooted, s-off and with the carbon rom 4.3.
Would be glad about any help, since i cant get htc support cause i lost the sticker with my imei number aswell threw the package away.
Sincerely,
Masern
Part of my screen isn't responding to touch, so I decided to take the phone apart. I guess I was a little rough, but only broke two spring loaded connectors, which I think should be fine once I solder them back on. Anyway, I tried turning the phone on and it failed. I tried plugging in the usb connector to the computer and my computer keeps giving that disconnected sound. I was able to turn on the phone prior to disassembling...any ideas what happened?
Also, I have to replace the power button since it was also being non responsive and the tip got lost....
It's almost impossible to say what's wrong with it without seeing the device because you could have damaged any component and not know it. Are you certain the screen just isn't working as opposed to the device not turning on? Is it showing up as anything on your PC? Is there any reaction from the led upon connection via usb?
Also, exactly what device do you have? You haven't identified it at all.
Sent from my Evita
Sorry I have the HTC One X... I'm pretty sure the device isn't turning on...because the screen would turn on before. Nothing shows up on my PC except that it's trying to identify the device and there's no reaction from the LED on the phone
If you have the HTC One X (Endeavoru) you're in the wrong forum, this is the HTC One XL / at&t One X (Evita) forum. It's best to get advice in the right place because although our devices look similar they're very different internally. I'll ask for this thread to be moved to the right device subforum for you.
Sent from my Evita
Hmmm not sure which one I have, but I do have the North America one with AT&T
Ahh, ok, you have the HTC One XL Evita then.
Sent from my Evita
Thank you for verifying!
Well since I already disassembled the entire thing and still waiting on parts...I'll wait and see if replacement of power button and screen fixes the issue. If not, I'll report back with pics of the board reassembled