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Had HTC one but on 3rd replacement have given up so getting s4

I have always bought Samsung for the last few years but thought of give the new HTC one a chance how I regret it
3 replacements and still have issues so I've thrown in the towel and arranged a replacement in a few weeks to the s4 so back to Samsung I come
Question one of the biggest things with the one is the speakers I presume the s4 will still have tiny speakers ?
Have Samsung sorted the emmc chip problem out as my note 2 died onme hence jumping ship
Tbh im looking forward to turning to Samsung just hope the handset is as good as people make out
Sent from my HTC One using xda premium

mancuk29 said:
I have always bought Samsung for the last few years but thought of give the new HTC one a chance how I regret it
3 replacements and still have issues so I've thrown in the towel and arranged a replacement in a few weeks to the s4 so back to Samsung I come
Question one of the biggest things with the one is the speakers I presume the s4 will still have tiny speakers ?
Have Samsung sorted the emmc chip problem out as my note 2 died onme hence jumping ship
Tbh im looking forward to turning to Samsung just hope the handset is as good as people make out
Sent from my HTC One using xda premium
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Click to collapse
check out the reviews thread. one of them has comparisons of the speakers. i have an S3 and it's not tiny. the S4 is supposed to be a little louder in some aspects so it'll be fine. prob not HTC One loudness but it won't be tiny sounding.
not sure about emmc. looks like it was sorted out back with the S2/Note 1. i'd suspect it would be fixed for S4.
edit: off topic, what was wrong with all 3 of your HTC One's?

mancuk29 said:
I have always bought Samsung for the last few years but thought of give the new HTC one a chance how I regret it
3 replacements and still have issues so I've thrown in the towel and arranged a replacement in a few weeks to the s4 so back to Samsung I come
Question one of the biggest things with the one is the speakers I presume the s4 will still have tiny speakers ?
Have Samsung sorted the emmc chip problem out as my note 2 died onme hence jumping ship
Tbh im looking forward to turning to Samsung just hope the handset is as good as people make out
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Your name is familiar either with the S3 or nexus 4 forum.... Anyways
What was wrong with the One?

Might be time to change your signature, eh? "HTC one... Best phone I've ever had"
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

mrvirginia said:
check out the reviews thread. one of them has comparisons of the speakers. i have an S3 and it's not tiny. the S4 is supposed to be a little louder in some aspects so it'll be fine. prob not HTC One loudness but it won't be tiny sounding.
not sure about emmc. looks like it was sorted out back with the S2/Note 1. i'd suspect it would be fixed for S4.
edit: off topic, what was wrong with all 3 of your HTC One's?
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Click to collapse
Hi mrvirginia
The first one had an issue with the camera when taking video's had an awful hiss
http://www.youtube.com/watch?v=VQ1xApO0wN8
also the home / back button didn't work properly (and still the case on my 3rd replacement hence why ive thrown the towel in)
http://www.youtube.com/watch?v=O5ZBhJiFfjY
Second one which arrived - well what can I say !
Proximity sensor didn't work
http://www.youtube.com/watch?v=Otsa0_gkVI8
Back/home lights didn't work - presume down to the sensor not working
and it also had an horrendous screen problem where white glowed through because it wasn't sealed
I don't think ill get htc one speaker quality just don't want really low
Really disappointed at HTC but now know why I went to Samsung

cfn87 said:
Might be time to change your signature, eh? "HTC one... Best phone I've ever had"
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Changed :fingers-crossed:

mancuk29 said:
Hi mrvirginia
The first one had an issue with the camera when taking video's had an awful hiss
http://www.youtube.com/watch?v=VQ1xApO0wN8
also the home / back button didn't work properly (and still the case on my 3rd replacement hence why ive thrown the towel in)
http://www.youtube.com/watch?v=O5ZBhJiFfjY
Second one which arrived - well what can I say !
Proximity sensor didn't work
http://www.youtube.com/watch?v=Otsa0_gkVI8
Back/home lights didn't work - presume down to the sensor not working
and it also had an horrendous screen problem where white glowed through because it wasn't sealed
I don't think ill get htc one speaker quality just don't want really low
Really disappointed at HTC but now know why I went to Samsung
Click to expand...
Click to collapse
I never htc phine and i always used samsung phone so far. Since i use sg3 now i was going to give htc one this time, but seeing you had third replacement with different problems i think i will wait for either sg4 or something else.
Sent from my SGH-T999 using xda premium

mancuk29 said:
Hi mrvirginia
The first one had an issue with the camera when taking video's had an awful hiss
http://www.youtube.com/watch?v=VQ1xApO0wN8
also the home / back button didn't work properly (and still the case on my 3rd replacement hence why ive thrown the towel in)
http://www.youtube.com/watch?v=O5ZBhJiFfjY
Second one which arrived - well what can I say !
Proximity sensor didn't work
http://www.youtube.com/watch?v=Otsa0_gkVI8
Back/home lights didn't work - presume down to the sensor not working
and it also had an horrendous screen problem where white glowed through because it wasn't sealed
I don't think ill get htc one speaker quality just don't want really low
Really disappointed at HTC but now know why I went to Samsung
Click to expand...
Click to collapse
man, that sucks. well, in the past i've had more problems with Sammy phones over HTC. S2 had a nickel sized ring on the screen that i didn't notice until after it was too late to send back. Galaxy Nexus had banding issue and when i sold it, it had been used for about 6mon and then off for a straight 6mon. turned it on and it had some bad burn-in lines. S3 screen has a few black splotches when looking at completely black screen in a dark room. had the HTC One X when it first came out and the only thing wrong with it was a loose volume rocker on the first one. second one was perfect but i just ended up not liking that device. so yeah, Samsung just typically has issues with it's AMOLED displays, pentile or not. also, the S3 i have is my 3rd one haha. first one had backlight bleed. second one had very loose power/volume rocker. this 3rd one has a loose power button but i gave up at that point and just said whatever. here's to hoping the S4 is perfect...

I imagine ever phone has issues when launched I can't think of one that has been great first time. Maybe the iPhone 4S I can't remember any glaring issues from that. But I have had problems with a lot of devices when I purchase them first off. I'd maybe wait for the S4 until others get it then see if it has issues. Not ever HTC One is a bad device either.

ste1164 said:
I imagine ever phone has issues when launched I can't think of one that has been great first time. Maybe the iPhone 4S I can't remember any glaring issues from that. But I have had problems with a lot of devices when I purchase them first off. I'd maybe wait for the S4 until others get it then see if it has issues. Not ever HTC One is a bad device either.
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Click to collapse
couldn't agree more

mancuk29 said:
Question one of the biggest things with the one is the speakers I presume the s4 will still have tiny speakers ?
Click to expand...
Click to collapse
The speakers are twice the size of the N2 and three times the size of the SGS3. Here's GSMArena's conclusion after comparing the two...
Winner: HTC One. The Galaxy S4 is a tad louder, but the HTC One takes this one with well-positioned stereo speakers and far nicer sound in general.​
http://www.gsmarena.com/samsung_galaxy_s4_vs_htc_one-review-913p5.php
ste1164 said:
I imagine ever phone has issues when launched I can't think of one that has been great first time.
Click to expand...
Click to collapse
I had a Teg3 One X I got last March from the first batch built and it was perfect. But there were a ton of h/w and s/w releated QC issues and people on the forum weren't exactly happy. The One's experiencing them too and people saying "my third exchange seems to be better" isn't uncommon. HTC chooses incredibly complicated designs which look great but are a ***** to manufacture consistently. Beauty has its price.

My first SIII had a defect, the volume buttons were so loose that when the phone vibrated, they would rattle inside the device! Not that I'm going to complain too much about it, I kept it for almost the full 60 days I had to return it at Best Buy with Silver rewards membership, and I'm on the same one since August 2012....
One thing I wanted to mention in this whole discussion is.... who drops an SIII for an iPhone 5, after having the 4 and 4S? Hell, it's enough to switch between brands of Android manufacturers to understand how things work on the different phones, but between operating systems? That would drive me crazy, aside from the fact that even trying to use a locked down OS would make me want to throw that stupid thing against a brick wall!

mancuk29 said:
Have Samsung sorted the emmc chip problem out as my note 2 died onme hence jumping ship
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Click to collapse
Ye, you did the right thing by going back to samsung as the quality is perfect. No issues! Just that phones completly dying after about half a year.

shox22 said:
Ye, you did the right thing by going back to samsung as the quality is perfect. No issues! Just that phones completly dying after about half a year.
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Click to collapse
Lol experienced that with my note 2 .... hence why I jumped ship however I regret doing that and cant wait for the s4
Just hope I don't experience the same with the s4 as im stuck on a 2yr contract
One bonus with Sammy is I have a proper repair centre 5 mins from me in Manchester and they sorted my Note 2 out for me

In the same boat, just called today and said I want to swap my contract to a GS4. I just hope I get a good one first time, Samsung have never let me down before. It is a shame though as I really wanted to like the One, I liked a lot about it, just the build quality was very poor and it was a dead/stuck pixel heaven on that screen.

KryptosXLayer2 said:
My first SIII had a defect, the volume buttons were so loose that when the phone vibrated, they would rattle inside the device! Not that I'm going to complain too much about it, I kept it for almost the full 60 days I had to return it at Best Buy with Silver rewards membership, and I'm on the same one since August 2012....
One thing I wanted to mention in this whole discussion is.... who drops an SIII for an iPhone 5, after having the 4 and 4S? Hell, it's enough to switch between brands of Android manufacturers to understand how things work on the different phones, but between operating systems? That would drive me crazy, aside from the fact that even trying to use a locked down OS would make me want to throw that stupid thing against a brick wall!
Click to expand...
Click to collapse
I had a dodgy S3 on release, I was one of the first in the forum if I remember & I switch phone OS's loads. Doesnt bother me at all I could happily live with an iPhone or an android phone. I preferred the 5 to the S3 my opinion obviously but I'm using the One now and liking it

I've had 2 HTC phones and absolutely hated them both. Problems galore...
The GS4 is my first jump into a Samsung smartphone. All my other techy friends left HTC for Samsung and never looked back.
Crossing my fingers. I know that there are/can be issues with the first batch but I'm not letting HTC bite me in the ass for a 3rd time. This thread is proof that I can't trust them anymore, no matter how good the reviews for the HTC One are.

Sorry guys but my opinion about some of you is, that you are really bored and looking for something perfection that is not normal.
I don't mean that to serious problems like pixel errors or something similar serious problem.
I mean, that if you are satisfied with your phone and you probably find a little problem (like a volume key not being perfect or the unibody is 0,02 inch bigger on one side) you surely know that you can send your phone to guaranty departement if the tiny problem is getting "bigger".
Not just that. you post it big on forums to show how unhappy you are, but there is another star in the dark sky shining on you and you illusions.
Most people of this kind also don't have really good social contacts, like having a good girlfriend for example.
Please do not see this as an personal attack. It is just something that someone wants you to know, that you are not happy for real...

pikatchu said:
Sorry guys but my opinion about some of you is, that you are so bored and looking for something perfection that is not normal.
I don't mean that to serious problems like pixel errors or something similar serious problem.
I mean, that if you are satisfied with your phone and you probably find a little problem (like a volume key not being perfect or the unibody is 0,02 inch bigger on one side) you surely know that you can send your phone to guaranty departement if the tiny problem is getting "bigger".
Not just that. you post it big on forums to show how unhappy you are, but there is another star in the dark sky shining on you and you illusions.
Most people of this kind also don't have really good social contacts, like having a good girlfriend for example.
Please do not see this as an personal attack. It is just something that someone wants you to know, that you are not happy for real...
Click to expand...
Click to collapse
Maybe your English is poor, but I agree and this is hilarious. Haha." you are not happy for real". Classic. :beer:
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

cfn87 said:
Maybe your English is poor, but I agree and this is hilarious. Haha." you are not happy for real". Classic. :beer:
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Click to collapse
I meant something like: going shopping if you are unhappy with your life or searching for a hair in the soup to get involved with the restaurant, but in reality your wife just left you.

Z3 Display Glass instable

I recieved my Z3 10 days ago.
It's superfast and the batterylife is awesome.
But 2 days ago, i noticed a damage in my Screen.
It's not big, but you can feel and see it..
I never dropped the phone, i even didn't use it often, because actually it's my secondary phone.
I never put it in my pocket with keys or money or anything.
So this morning i noticed a crack in the screen.
It's not big, too. But you can see it..
It looks like the screen is to big and instable and cracked.
This happened over night without any external influence.
Anybody got this too?

maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.

Actually, the screen of the Z2 cracked spontaneously over the night some people. (From one corner to another.) Sony is not using Gorilla Glass but the Dragontrail, idk how good it is.

tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
I will upload pics tomorrow..
Sent from my D6603 using XDA Free mobile app

Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?

The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).

rdosti said:
The amount of complaints are growing so quickly, all the chances of my buying a Z3 are fading.
I think it's time for a recall (that they will never do).
Click to expand...
Click to collapse
I feel the same way.. I went ahead and ordered an iPhone 6 plus to hold me over until I make up my mind and Sony decide to release price and availability on T-Mobile.

So here are some pictures.
It's a very small crack, it doesn't disturbs me but i think it isn't waterproof anymore...
Sent from my D6603 using XDA Free mobile app

I have an idea what can cause the crack.
When i hear Music with the speakers and full volume, the display vibrates a bit.
Can this be the reason?
Sent from my D6603 using XDA Free mobile app

tft said:
maybe it was the neighbors cat? never heard of a phone that screen mysteriously cracks itself. any pics?
.
Click to expand...
Click to collapse
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.

paysen said:
Actually, it happens when the glass is under pressure / stress.
Gave my mum my Galaxy Nexus a half year ago. A week ago she put it in a stacker in the car with much space, but rubber on the ground. We drove an hour on the Autobahn, not even fast, suspension doesn't even move much because it's so flat.. still it broke into 100 pieces, I've never seen a cracked screen like that. It didn't even move. But to be fair, it fell to the ground very often. Like 20 times, without any damage. I guess it was a bit under stress / pressure and cracked at the slightest touch...
If the glass from the z3 is under stress because it's a faulty unit, it may even crack because of a fast changing temperature. Out of your pocket --> cold table? Could happen imo. That should be covered by the warranty imo. But that depends on the country where you live in.. In germany for example we have a relatively strong consumer protection. If you have absolutely no scratches on the phone, it should be obvious that this is not your fault.
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Click to collapse
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.

Jonathan-H said:
I've had enough phones to know, they don't break from forces of nature or on their own. Hot to Cold, Cold to hot, faulty or not, doesn't happen.
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Click to collapse
You had some phones and they didn't break? Wow.
I had some cars that didn't break in years of usage. So cars can't break from forces of nature or on their own.
When there is constant pressure on the glass from the frame itself, it will break much faster or with less force.
But keep ignoring the facts and please, please never read this:
http://en.wikipedia.org/wiki/Spontaneous_glass_breakage
OP should read this, Sony repaired several Xperia Z1 phones for free:
http://www.nextpowerup.com/news/520...cked-glass-sony-might-repair-it-for-free.html

I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.

cschmitt said:
I've put together a Google forms survey to collect some objective breakage data:
Sony Xperia Z3 / Z3 Compact - Glass Survey
Please take some time to complete the survey whether you've experienced a breakage or not, it's important to have a complete set of data. You will be able to view the survey results after submitting the form.
Click to expand...
Click to collapse
I answered all the questions.
@paysen
Ich bin deutsch
So i have to send my device to Sonys repair center.
There is nothing more on it.
It's just like a new Z3 wich was taken out of the box 5 minutes ago.
Sent from my D6603 using XDA Free mobile app

There is no pressure from the frame, the glass fits inside it and rests on a lip. Hence why people have "gap issues". The actual frame puts no pressure on the glass under normal use as far as I can see. Unless of course the frame warps slightly, then I could see pressure building up at corners.
Sent from my D6603 using Tapatalk

Sorry - problem confirmed !
shook187 said:
Another one of those my screen mysteriously cracked for no reason thread.... I'm not sure what to make of these on XDA?
Click to expand...
Click to collapse
That's what I thought, too. And I had the same ideas like that famous "neighbor's cat", didn't take it for serious.
Till this morning, when I found a nice crack in the screen after charging the Z3 over night, listening to music prior to sleeping.
Crack starts at the right side if the upper speaker, extends down to the lower left edge of the phone. You can see and feel it, touchscreen still working, but with problems.
No drops, no weight placed on the Z3, no famous cats, not even mice.
Reason ? Unknown.
A bold guess: Vibrations. Z3 was resting with it's lower edge against a metal bar of the little table next to my bed, I had music playing quite loud. As the upper speaker causes the phone to vibrate noticeably, the constant vibrations plus the metal bar preventing the Z3 from moving might have caused the issue. And it's the upper speaker where the crack starts.
Oh, oh, Sony...
UPDATE
Just had a call with Vodafone Germany - they told me it's a KNOWN problem many users experienced. They also revealed it's a manufacturing fault, and there's an agreement with Sony regarding repair or exchange of affected devices.
Passi1909: Du bist also nicht allein.
Oh, oh, Sony...
UPDATE 2
Just had a chat with Sonymobile. Unfriendly as ever. OF COURSE they don't know anything about the problem. OF COURSE there are no manufacturing defects. OF COURSE they don't know anything about agreements with Vodafone.
So it's the typical Sonymobile Germany habit. (They also completely ignored thousands of bent Z2 Tablets a few months ago.)
Presently, I am speaking with Vodafone Germany again to find a proper solution. But I guess I'll say goodbye to the Z3, don't want to risk another failure.
Aha, interesting. NOW Vodafone Germany (different agent) claims there are NO agreements with Sony.
Strange world.
Trying the Sony repair service, now.

I can foresee a nice class lawsuit headed their way. Sony might go bankrupt in a couple of years the way they have lost the walkman wars (audio wars), and forget about Video wars too - Samsung and LG are really getting in there, and mobile wars - gone are the days where the P800, P900, P1000 (??) were the best phones ever to the fact that Apple now has a clear dominance there and Samsung has literally taken Sony out when it comes to Android.
I can imagine that it might be time to teach Sony a lesson of cheating people with 6 monthly devices that are "downgrades" in terms of "life".
Chefproll, start recording your calls and get things documented.

I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market

tamilplaya98 said:
I wanted to finally buy a sony Smartphone on christmas, in this case the z3, but after I've heard a lot worse problems from this, I can probably forget it. pity, because i thought that the sony xperia z3 is the most prettiest and best Smartphone on the market
Click to expand...
Click to collapse
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.

Chefproll said:
It's a nice, cute device which is real fun to play with.
But I just cannot live with the subzero camera - and with a crack in the display. Device now is unusable, touchscreen now behaves totally erratic.
I just ordered a Samsung Galaxy S5. I NEVER EVER wished to buy another Samsung device. But after my experience with the Z3's camera, the cracked screen (don't listen to music) and the attitude of the Sonymobile staff - goodbye, Sony.
Click to expand...
Click to collapse
i will buy a htc one m8 or a nexus 5.
i cannot believe this ****...

[Q] Got two new Z3, both have build quality issues

Hello everyone,
I came from a Z1, the mic started malfunctioning and I could only be when using handsfree on it.
So I ordered a Z3 from my carrier, got it shipped by mail. When I received it, the SIM/SD card flap wouldn't close properly, so I phoned customer service and got a replacement Z3 mailed to me. The next one I got (received it 3 days ago) looked fine, until today when I took it out of my front pocket. I heard a poping sound, I had earphones plugged into it. I could see the back glass starting to come off. I'd say whole top left 1/4 of the phone is not glued on anymore.
I really liked the Z1 and the Z3 as well as features and look go, but I am now getting unsure about getting this phone. Am I just unlucky and got two poorly built units, or are they mostly all bad?
JF

You're not the only one, no. My sister bought a Z3 and the left side of the back panel (looking at the back) is not properly attached either, and is flexed outwards. After a small amount of use its to the point now where it is sort of flapping about and she needs to use a case.
My girlfriends Z3 went into a small amount of fresh water to take one picture and moments later the screen went black and died completely. After a few minutes googling i found many other people having the same issues with the Z3's.

Just bad luck bud, get it exchanged while you can. Carriers can be real douche after 7 days or whatever depending your location.
Nothing wrong with my z3 even though its second hand. *fingers crossed*

Just got my 3rd Z3, this one the flaps look fine, the back glass seems glued correctly and it passes the pressure test... The downside is, the box was sealed when I got it, but it was missing the screen protectors. Oh well... just my luck. I'll peel off the ones from the previous one before I ship it back, until I order some new ones.
JF

brockolicosmique said:
Just got my 3rd Z3, this one the flaps look fine, the back glass seems glued correctly and it passes the pressure test... The downside is, the box was sealed when I got it, but it was missing the screen protectors. Oh well... just my luck. I'll peel off the ones from the previous one before I ship it back, until I order some new ones.
JF
Click to expand...
Click to collapse
Xperia Z3 dosent come with screen protectors, so this is not a flaw.
Also you was just unlucky. I bought mine one month ago, i hadnt a single problem with it so far.

electrash said:
Xperia Z3 dosent come with screen protectors, so this is not a flaw.
Also you was just unlucky. I bought mine one month ago, i hadnt a single problem with it so far.
Click to expand...
Click to collapse
Yes it does.

TheTeslaCoil said:
Yes it does.
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Then its market depend, here in Croatia i know many cases that Z3 dosent have screen protector, even mine dont have.
Also many cases on internet i readed.

electrash said:
Then its market depend, here in Croatia i know many cases that Z3 dosent have screen protector, even mine dont have.
Also many cases on internet i readed.
Click to expand...
Click to collapse
It may be.

The first two Z3's I got had screen protectors included in the box. The last one didn't...
Anyway, the last Z3 will go back as it is no longer working. Over the weekend, I was at a friend's batchelor party and we were doing indoor surfing. I was filming him from aside and the phone took a few water splashes, and the display started flickering and died within a few minutes. I am terribly dissapointed in this phone. I really enjoyed my Z1, with all it's glitches and freezing. The Z3's performance was great, it seems it's just the build quality. I had bough my wife a Z3 a few months ago, as she likes water sports and she liked how I could use my Z1 at the beach/lake, but now she is scared of even getting some rain on her's, and we can't return it for another one since we're over the buyer's remorse period.
It's a shame there are no other waterproof phones out there (besides Samsungs).
JF

brockolicosmique said:
The first two Z3's I got had screen protectors included in the box. The last one didn't...
Anyway, the last Z3 will go back as it is no longer working. Over the weekend, I was at a friend's batchelor party and we were doing indoor surfing. I was filming him from aside and the phone took a few water splashes, and the display started flickering and died within a few minutes. I am terribly dissapointed in this phone. I really enjoyed my Z1, with all it's glitches and freezing. The Z3's performance was great, it seems it's just the build quality. I had bough my wife a Z3 a few months ago, as she likes water sports and she liked how I could use my Z1 at the beach/lake, but now she is scared of even getting some rain on her's, and we can't return it for another one since we're over the buyer's remorse period.
It's a shame there are no other waterproof phones out there (besides Samsungs).
JF
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Click to collapse
Buy SAMSUNG and do with that indoor surfing.

Now that's some really bad luck. I heard the Z3 is less than perfect when it comes to build quality but this is just insane. Mine works well and is waterproof but has a dead pixel (I think it's covered under warranty but I don't feel like going to the service center). I hope you get one that works. Other than that if you want something with less than flagship specs there are plenty of rugged phones to choose from. Buy one of those for watersports and buy a different flagship for daily use. I heard the Samsung S6 is supposed to be pretty good.

MarkMRL said:
Now that's some really bad luck. I heard the Z3 is less than perfect when it comes to build quality but this is just insane. Mine works well and is waterproof but has a dead pixel (I think it's covered under warranty but I don't feel like going to the service center). I hope you get one that works. Other than that if you want something with less than flagship specs there are plenty of rugged phones to choose from. Buy one of those for watersports and buy a different flagship for daily use. I heard the Samsung S6 is supposed to be pretty good.
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Go and buy S6, we don' t care about how good it is.

TheTeslaCoil said:
Go and buy S6, we don' t care about how good it is.
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Click to collapse
Chill, I was just giving OP my point of view. He seems to be very disappointed with Sony but he wants a waterproof phone, his best option is to buy a rugged phone for watery outdoors and a different flagship for daily dry use. I like my Z3 more than the S6, but if my Z3 were to suddenly explode and make me get buyer's remorse I would most likely buy the S6 which is the second best phone on the market after Z3 imo.

MarkMRL said:
Chill, I was just giving OP my point of view. He seems to be very disappointed with Sony but he wants a waterproof phone, his best option is to buy a rugged phone for watery outdoors and a different flagship for daily dry use. I like my Z3 more than the S6, but if my Z3 were to suddenly explode and make me get buyer's remorse I would most likely buy the S6 which is the second best phone on the market after Z3 imo.
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Click to collapse
Ok, no problem.

I think I'll keep the Z1 around for watersports. It still runs fine, the only problem is the mic is busted on it. I was thinking of using it with a sports band to put on my forearm and use as a GPS while riding my motorcycle. I'll just get a regular, non-waterproof phone instead.
I've had a Galaxy S4 in the past. The hardware is great, but I don't like the UI and all the software they load it with. I might look into the M9, since it seems like the one of the last ones with SD card support. Anyone has comments on it?
JF

Busted Screen...Design flaw?

:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF

I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I

I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.

Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I

I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/

Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I

psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.

Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?

Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.

psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?

DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.

You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.

stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.

Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH

First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.

I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I

I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.

i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app

This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Click to collapse

Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all

Defective Volume Buttons

The physical volume buttons on My Z5 aren't responding anymore. Also you don't feel The "click" when pressing vol-up or down.
If i press press The buttons with a enormous force, you Will feel a small click and The device registers The vol-up or down.
I still have warranty until 04/2018 but im not sure If this is a warranty coverage case.
I contacted Sony Support and i can send the phone in to their Service Center. However, im not sure if its a warranty case? From the outside there no visible damage that could lead to this issue. Only a small ugly spot on 2 of the phone's corners. Besides that, the phone itself is 100% scratch or damage free.
Does someone knows if these problems usually will be repaired under warranty? Also, will i get a Refurbished model or will this one get repaired?
Is there someone with The same problem?

Usualy sony doesnt care much about bumps. MY friend had sony and it was actually missing whole edge and it stopped working. They fixed all on warranty, i dont think it will be a problem. I think they will fix this, its quite easy to change those buttons

Great! Btw, i bought this device second-hand online because my Nexus 6p broke. 1st Xperia ever.
Its a 'bit' bulky, but the Stock software is just the best aftermarket Android overlay ive ever worked with. The phone itself feels very very nice in hand and responds very quick to every action.
I was thinking about selling my device when i can get a new device from my contract (in 3 months, might go for S8), but this device will be a good backup device! I love it.
Any tips with this Device?
ps. i dont want to Unlock bootloader because im afraid they dont fix it under warranty anymore lol

ramon.nmgn said:
Great! Btw, i bought this device second-hand online because my Nexus 6p broke. 1st Xperia ever.
Its a 'bit' bulky, but the Stock software is just the best aftermarket Android overlay ive ever worked with. The phone itself feels very very nice in hand and responds very quick to every action.
I was thinking about selling my device when i can get a new device from my contract (in 3 months, might go for S8), but this device will be a good backup device! I love it.
Any tips with this Device?
ps. i dont want to Unlock bootloader because im afraid they dont fix it under warranty anymore lol
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Click to collapse
yea i wonder myself same thing about bootlaoder and warranty, if anyone actually cares about that on service. For me this is best device size and extremely powerful and tunnable. Only thing i hate are buttons onscreen. I was thinking of swapping it for s6 edge maybe, but that phone is so damn big. Battery is totally better than any highg end samsung device. Thats about it. With no rooting there is not alot of tips to go on haha

klemen241 said:
yea i wonder myself same thing about bootlaoder and warranty, if anyone actually cares about that on service. For me this is best device size and extremely powerful and tunnable. Only thing i hate are buttons onscreen. I was thinking of swapping it for s6 edge maybe, but that phone is so damn big. Battery is totally better than any highg end samsung device. Thats about it. With no rooting there is not alot of tips to go on haha
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Click to collapse
My Battery life is still not that great. Plugged out at 100% this morning (3 hours ago), SOT 1:10 hour and 72percent remaining.
I did updated FULL WIPE to the new Nougat.
Any tips?
Dont mind the s6 please. Had it before, but you will get annoyed by the size if you like this phone. Also battery life is much worse than almost any other phone.
Customization options are less on stock, but Rooting and flashing roms are a bit more then here. But this phone is much more complete when you leave it to stock.
Im planning to go for S8 Edge because for me, i like bigger size. It'll get almost certain a 6.2 inch display, packed in the same size as the S7 edge now because it will be bezel-less.
I like the design of samsung's phones alot, especially the Edge series.
Had a nexus 6p for almost a year, perfect phone in size, quality, updates, customization. But...... i know myself, im flashing roms on weekly basis...
So im using the Z5 with a lot of joy atm because of the good stock rom.

ramon.nmgn said:
My Battery life is still not that great. Plugged out at 100% this morning (3 hours ago), SOT 1:10 hour and 72percent remaining.
I did updated FULL WIPE to the new Nougat.
Any tips?
Dont mind the s6 please. Had it before, but you will get annoyed by the size if you like this phone. Also battery life is much worse than almost any other phone.
Customization options are less on stock, but Rooting and flashing roms are a bit more then here. But this phone is much more complete when you leave it to stock.
Im planning to go for S8 Edge because for me, i like bigger size. It'll get almost certain a 6.2 inch display, packed in the same size as the S7 edge now because it will be bezel-less.
I like the design of samsung's phones alot, especially the Edge series.
Had a nexus 6p for almost a year, perfect phone in size, quality, updates, customization. But...... i know myself, im flashing roms on weekly basis...
So im using the Z5 with a lot of joy atm because of the good stock rom.
Click to expand...
Click to collapse
yea i got bored flashing z5 in a week, not enough development for phone like this. I also like samsung design, lets be honest, z5 is ugly and it looks the same as 1,2,3 and 4 haha

klemen241 said:
yea i got bored flashing z5 in a week, not enough development for phone like this. I also like samsung design, lets be honest, z5 is ugly and it looks the same as 1,2,3 and 4 haha
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Its not that ugly, the back for example, looks nice imo.
The front is just a square black brick.

ramon.nmgn said:
Its not that ugly, the back for example, looks nice imo.
The front is just a square black brick.
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yea its a brick haha