Motorola Assist home mode not reading out callers - Moto G Q&A, Help & Troubleshooting

I just started using Motorola Assist in Home mode. Various pages on the internet say that the phone should "read out who's calling" when in this mode. I can confirm that the phone is in fact in home mode, but it just doesn't read out the name of the caller while the phone is ringing. The ring tone is silenced but nothing else happens. When the caller hangs up, the phone says "-------- tried to call you. Do you want to send a text"... it does not announce the caller or give me a chance to answer via voice.
What's wrong?

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[Q] Lost Incoming Call default settings - now Phone rings - but cant answer.

ok this is a weird problem
my own fault
phone is the OnePlus one obviously.
have been having ongoing small problem with the dialer, as i use DW dialer.
sometimes when i went to make an outgoing call the stock dialer would also load and i would have to push the call button twice.
small problem but annoying.
so i went into the settings>apps>phone
and cleared the phone setting >launch by default.
this has fixed the outgoing calls problem
however now when i have incoming calls it doesnt bring up the window to let me answer them. the phone kind of hangs while the incoming call is ringing.
i can get back to the home screen. but there is no way to answer the call.
so i need a way to reassign the incoming calls to the phone.
i dont get any notification on the phone itself. just the ringing phone.
there is no way at all to answer the call - cant swipe down.
the only thing i can do is wait for the call to end. then see who is in my missed calls and ring them back.
please help
cheers
suttosnax said:
ok this is a weird problem
my own fault
phone is the OnePlus one obviously.
have been having ongoing small problem with the dialer, as i use DW dialer.
sometimes when i went to make an outgoing call the stock dialer would also load and i would have to push the call button twice.
small problem but annoying.
so i went into the settings>apps>phone
and cleared the phone setting >launch by default.
this has fixed the outgoing calls problem
however now when i have incoming calls it doesnt bring up the window to let me answer them. the phone kind of hangs while the incoming call is ringing.
i can get back to the home screen. but there is no way to answer the call.
so i need a way to reassign the incoming calls to the phone.
i dont get any notification on the phone itself. just the ringing phone.
there is no way at all to answer the call - cant swipe down.
the only thing i can do is wait for the call to end. then see who is in my missed calls and ring them back.
please help
cheers
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I've been having this problem for a few days now. Phone rings but no UI for me to answer the phone call. Any solution to this yet? Thanks.
U have to tell which ROM u r using. There should be some option in settings for accidental phone wake up (Something like that), you have to disable that. Search in the settings.
I have updated to 5.1.1 but problem is its not showing the name when incoming call....only showing first letter of the name how can we find who is calling
I've just solved this problem on my phone - I'd blocked notifications from Dialler:
Settings --> App Notifications --> Dialler --> Deselect Block
Man!! This is a lifesaver. How come this solution is not available elsewhere. Thanks a lot!!!!

phone speaks callerId even on silent

Hi all,
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