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This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
Reoryn said:
This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
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happening to me with sprint 3g on the unofficial cm 10.2. have to toggle airplane mode, not sure if its a CM thing or a sprint thing since i literally flashed CM the next day i got it lol
still happens
a few cm11 updates and almost a month later its still happening
I just started experiencing this same thing in the last week. Real frustrating part of it (beyond the obvious) is that there is no way to tell this is happening unless you are actively using the network at the moment the signal is lost. So if the phone is in your pocket and not being used, you'll really have no way of knowing whether you are missing important phone calls/text messages simply by looking at the display of the phone. Each time I only notice when I am trying to load a web page and it says I'm not connected to the internet (even though it shows that I have a strong LTE connection). Talked to both Google and T-Mobile about this and both basically pointed their fingers at the other. I'm pretty convinced that the problem is on Google's/LG's end though.
Getting my third RMA in the mail next week. Will likely take them up on their refund offer if this continues. Believe it or not, the intermittent loss of data isn't even the reason I set up the initial RMA (or the reason I sent back the first two RMA's I received).
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
okmijnlp said:
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
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http://www.androidpolice.com/2014/0...-here-is-what-you-should-expect-to-see-fixed/
Fix for frequent data connection dropouts.
So I got my nexus 5 on Friday and its perfect none of the mentioned defects was having some small issues with the notification light but that's all. However I noticed once a day since getting it I go to use my phone and it says emergency only / Rogers and I won't be able to make calls or receive calls. Anyone else experiencing this problem ?
Sent from my Nexus 5 using xda app-developers app
I'm on Bell and for some reason sometimes I'd have no signal out of no where then it'll jump back to full bars the next second... Really annoying unless this is a normal thing for the Nexus 5
Sent from my Nexus 5 using xda app-developers app
I'm on Rogers and I get this too. I usually fix it by going into network mode and change it to 3G and back to LTE immediately.
I still get incoming calls even though I can't dial out until I do the above change.
Its network problem not the nexus 5
Sent from my Nexus 5 using Tapatalk
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
benetton said:
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
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I have the exact same issue guys, I hope that it has nothing to do with our nexus 5's.
im getting this error too. darn! its not normal for a phone to be like that. never happened to my previous one.
there must be something wrong with the phone.
im on Fido.
but its only happening to canadian network? weird.
maybe they're torturing people who didnt buy from them? lol
It looks like I have a similar issue.
My connection sometimes gets lost. Some sort of hiccup when connected to mobile network.
No issues found on WIFI
I'm on a hspa network in Canada and wanted to report that I get worse reception with the N5 than I did with my Galaxy S2. I hope it is easy fixable with a new modem flash or other update.
Just wanted to contribute in case there is anyone working on this and wanted some more info.
I had to change my data plan because, according to T-Mobile (US) it was not compatible with the phone. I could get emails and SMS text messages but could not get Internet data services (kept being prompted to log onto the network and presented with the T-Mobile logon screen). Lost my unlimited data, which I was grandfathered into (but found out that they were throttling me at 5 GB which I don't usually hit). I knew they would eventually make me change my plan anyway and was able to get a new 4.5 GB plan at the same price. Since T-Mobile will be offering this phone very soon (tomorrow? they're taking pre-orders now), I guess a lot of long-time customers will be pushed off their unlimited data plan.
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
I have the same problem in Belgium:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/v9OaGzPxESwJ
Sent from my Nexus 5 using xda app-developers app
scutie88 said:
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
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If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
trendiggity said:
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
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right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
I also have this problem. I am on Fido in BC. Sometimes it will completely cut off the network signal from full bars to no service, similar to no sim card installed. It goes back to normal in about 5-6 seconds by itself but its definitely annoying.
SeraldoBabalu said:
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
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There were some bell users complaining about it in the other thread as well
Sent from my Nexus 5 using xda app-developers app
yeah its the phone and not the network, I switched my Rogers sim to my old phone and get full bars
I too am experiencing this and i'm in the UK. Just wanted to let you know that this may be more widespread thank we think.
Same issue with Tmobile
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
phishncode said:
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
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It is a software issue. I switched to a different ROM and kernel.
Cataclysm ROM and bricked Kernel.
So far, the connection is solid with this combo.
Just wondering if any one else gets this, sometimes my signal just drops out and I get no service.
Then it comes back it does not happen all the time, I live in a big city Leeds infact so signal is quite strong.
Just wondering if it could be a fault with the phone?
Thanks
I've noticed it happens to me too.
Tony_YYZ said:
I've noticed it happens to me too.
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I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
bassist9 said:
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
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It's likely the radio software.
Tony_YYZ said:
It's likely the radio software.
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Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
bassist9 said:
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
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It is definitely possible.
I'm on AT&T and have the correct APN settings and have called AT&T with my IMEI. I have significantly worse signal than with my HTC One X. I am not comparing bars to bars, but rather where the signal drops completely. In places where I had low signal but still connected I now have nothing.
Straight talk using at&t Sim and notice radio drops..
Sent from my Nexus 5 using xda app-developers app
T-Mobile on stock ROM i had my first signal drops.
I was fine (or at least never noticed them) from the time i got my phone (day one) without any drops here in orlando.
Drove over to Tampa/Venice Beach area this past weekend and noticed some drops. Had about 6 drops according to my battery stats in 2 days. i had good to excellent coverage the entire time except when it would drop comlpetely (outline of signal bars)
would connect in a couple seconds, but i noticed over night, it would drop for a pretty large amount of time (like 10-15 minutes at a time.)
Mmm defo seems like were all having the same issues, wonder what it could be
Sent from my Nexus 5 using Tapatalk
I had this issue too, and here's how I fixed it:
By default LTE is enabled, meaning the phone will periodically scan for a LTE network. If you're in a big city, you're likely to find one. Your phone will attempt to connect. However, it fails, meaning it will have to rescan the HSPA bands to connect back. That results in a few seconds of no service. Why can't it connect to LTE? Because by default, the APN is not the LTE APN, for Rogers at least. I'd assume AT&T would be the same. You can test this by dialing *#*#4636#*#*, selecting phone info, and selecting LTE only. You'll see that there is no service. I tested this in an area I knew had great LTE coverage, and that led me to the conclusion that it's LTE causing the signal drops.
So how to fix? Simple, just change your APN to the LTE APN for your carried. To do that go to Settings -> More -> Mobile Networks -> Access Point Names. If you're experiencing this issue on Rogers, change the APN field to ltemobile.apn. If you're on another carrier, you'll have to search for their LTE APN configuration.
After doing this your phone should start connecting to LTE again, and you won't get those annoying signal drops.
PaulGoogle Employee
Nov 20
A few days ago I let you know that we'd be reaching out on email to some of you for some additional bug report data. I'd like to thank everyone who responded to our email -- the bug data you sent in has been helpful to us in tracking this down.
This is looking like a software issue on our side, and we're investigating a fix.
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So yeah the next update will probably fix the issue. It's not so bad in the meantime, Lightflow sill notify you that your nexus has lost signal, and you still get the internet and incoming calls.
We're not alone. Supposedly Google is "aware" of the issue.
i've hcanged my setting from '4g' to '3g' to see if i notice a difference (hopefully will) then when 4g is released or i get a 4g sim, can move it back up
Yes, I'm having issues too. The real problem is the fact that I have a Wilson cell booster in my home (supposed to have up to 5000 square foot range) and my n4 had full bars most everywhere inside. With my n5 It shows 1 to 2 bars if I'm lucky and quite often drops to none! The only way to get full bars Is to stand right under the indoor antenna. Not impressed, and I sure hope this is fixable!
sent from my next gen N7
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
gidgiddonihah said:
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
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Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
wideasleep1 said:
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
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Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
gidgiddonihah said:
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
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Click to collapse
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
wideasleep1 said:
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
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Hopefully Google kicks hard and fast . Multiple times if needed. Thanks again for the speedy and enlightening replies. Much obliged.
Sent from my Nexus 5 using Tapatalk
I just got my Nexus 5 and I haven't root it yet. I notice that everytime I don't use my phone 5-10 minutes or hours, the signal will be lost and asking to reboot my phone. I can't tell when it's up or not. Sometime I take multiple reboot to get signal back up then it happens again and again. Is there a way to fix this problem without rooting? I don't think it's the Sim Card because I used it on my nexus 4 without any problem. or Just my device isn't good one. Please help!
Whose your carrier?
markdapimp said:
Whose your carrier?
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I have T mobile.
lsou said:
I have T mobile.
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What version of KitKat? If 4.4, flash the update. If not, flash 4.4 radio.
Aerowinder said:
What version of KitKat? If 4.4, flash the update. If not, flash 4.4 radio.
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I didn't root my phone yet, and I'm running 4.4.2 now. It's annoying to keep losing signal and it's back again. Even I have signal, I only have 1 bar compare to my old Nexus 4 has 3 bar or HTC one full bar.
I don't want to root it if its not solve this problem, I will have to return it.
There was an issue on 4.4 where it would randomly give you the "emergency only" message. You would have to turn on airplane mode and then turn it off, or reboot. But people have been saying it was fixed with 4.4.1/4.4.2.
PsychDrummer said:
There was an issue on 4.4 where it would randomly give you the "emergency only" message. You would have to turn on airplane mode and then turn it off, or reboot. But people have been saying it was fixed with 4.4.1/4.4.2.
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The radio however sucks in 4.4.2 and was better in 4.4.1
perhaps we may see 4.4.3 to fix this?
markdapimp said:
The radio however sucks in 4.4.2 and was better in 4.4.1
perhaps we may see 4.4.3 to fix this?
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Click to collapse
I think it might be overall worse, but luckily I actually didn't see any decrease in signal in my area. I was really worried about it because I already have really bad signal in my house but 4.4.2 doesn't seem to be worse for me.
You guys forget to mention that Google cheaped out on the antenna to cut costs. Best you can do is to flash your carrier's radio over the generic one
Sent from my Nexus 5
dicecuber said:
You guys forget to mention that Google cheaped out on the antenna to cut costs. Best you can do is to flash your carrier's radio over the generic one
Sent from my Nexus 5
Click to expand...
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each nexus device has a different build quality looks like the newer ones based off the serial number looks to be a tad better signal wise
Upcoming Update
dicecuber said:
You guys forget to mention that Google cheaped out on the antenna to cut costs. Best you can do is to flash your carrier's radio over the generic one
Sent from my Nexus 5
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Click to collapse
I'm sorry, but you're dead wrong. SO much misinformation here. First off, there is no "carrier" or "generic" baseband. There is only one baseband. Second, antenna design requires a lot of engineering to maximize signal efficiency when you're dealing with interference from such things as wifi, nfc, Bluetooth, metal construction in the phone, etc.. I'm not sure what magical material you think that cell antennas should be made of that will solve issues?
I just got off of the phone with Sprint. They show that there is an internal memo on the issue and LG is aware of it. They will be pushing an update as soon as it's ready. Sprint will also be pushing an update for the Airave to help with the issue. The support rep told me that it is an issue where the wifi and LTE radios aren't playing nicely together and causing a conflict. That's why everything seems to work fine when 3G is set as a preferred network.
It's an issue that still hasn't gotten fix as seen here.
http://forum.xda-developers.com/showthread.php?t=2525583&highlight=emergency
I'm going to have to buy a different phone because I have no signal almost everywhere I go. I switched my SIM to my wife's Note 2 and I had great signal and her SIM in the N5 had no signal.
I
The issue seem to be gone after couple days. I checked signal strength app, it shows same even though it shows only 1 bar.
About a few times a day I lose my data connection on my N5 (reception bar turns the orange-y color in the quick settings) and the only way to reconnect is to restart the phone (going in and out of airplane mode or re-enabling data doesn't work). I'm having a hell of a time figuring what's causing this. I have tried factory resetting the phone and have compared the APNs with my girlfriends N4 and they are exactly the same. I don't think its the network (I have T-Mobile) because this has been going on for a long time. I'm trying to for similarities of when it happens and it kind of seems like when I wake it up from being in stand by but it may just seem that way. Phone calls and texts work while this happens. Anyone have any insight?
Try a different modem
sent from my HAMMERHEAD
---------- Post added at 05:02 PM ---------- Previous post was at 05:00 PM ----------
http://forum.xda-developers.com/showthread.php?t=2514095
[MODEM] [EFS] Nexus 5 Flashable Modems and EFS Backup
sent from my HAMMERHEAD
Happened to me yesterday on NYC. T mobile.
Had iissues in manhattan the whole morning but in brooklyn all was ok.
GUGUITOMTG4 said:
Happened to me yesterday on NYC. T mobile.
Had iissues in manhattan the whole morning but in brooklyn all was ok.
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i been having that issue off and on for the past month where i work, in rego park queens. but where i live in southern brooklyn, everything is perfect. tmo as well
simms22 said:
i been having that issue off and on for the past month where i work, in rego park queens. but where i live in southern brooklyn, everything is perfect. tmo as well
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So would you say it's a T-Mobile issue or a Nexus 5 issue? My gf has a nexus 4 on T-Mobile and doesn't have this problem.
hurricane87 said:
So would you say it's a T-Mobile issue or a Nexus 5 issue? My gf has a nexus 4 on T-Mobile and doesn't have this problem.
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i dont know honestly, id say that its both a tmo and nexus 5 issue(because most that complain about this are on tmo). i have a nexus 4 as well, running lte(yea, i know the n4 isnt an lte phone ) and never had the issue on my n4.
Maybe t-mobile is working their towers in some cities
simms22 said:
i dont know honestly, id say that its both a tmo and nexus 5 issue(because most that complain about this are on tmo). i have a nexus 4 as well, running lte(yea, i know the n4 isnt an lte phone ) and never had the issue on my n4.
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I've googled like hell to try to find someone else with this issue so I can get more info on the matter. I've found some threads loosely similar but nothing specific. Is there any links you can provide me with of a similar issue?
hurricane87 said:
I've googled like hell to try to find someone else with this issue so I can get more info on the matter. I've found some threads loosely similar but nothing specific. Is there any links you can provide me with of a similar issue?
Click to expand...
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i dont have any links, as i really havent put any importance to it(for me. an airplane mode and back always fixes it for me. and it seems to happen most often after the phones been sleeping for a while). anyways, i have seen a few threads here about it though.
hurricane87 said:
So would you say it's a T-Mobile issue or a Nexus 5 issue? My gf has a nexus 4 on T-Mobile and doesn't have this problem.
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Network range and coverage depends on area generally, as you said your Girl friend having no problem but you have with the same provider, try to change your modem once and then try.
joannn said:
Network range and coverage depends on area generally, as you said your Girl friend having no problem but you have with the same provider, try to change your modem once and then try.
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What do you mean modem? I'm talking about cellular data not WiFi.
hurricane87 said:
What do you mean modem? I'm talking about cellular data not WiFi.
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Modem = radio = GSM/Data
The radio chip in the phone has a firmware, that's what he's suggesting you could change, not your physical at-home modem/router.