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I was cheated by eBay seller. Need to unlock Motorola Backflip. Read it please.

Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!

A
mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
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Click to collapse
I don't ebay. But couldn't you go through them to get your money back for false advertisment. Anways, good luck and i hope you get it unlocked.
Sent from my Eris using XDA App

I don't know how things work in Argentina, but I know here in the states, if you've been with your carrier long enough you can request an unlock code from them at no charge.

mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
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Click to collapse
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone

lufc said:
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone
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^^ Exactly what this guy said. CONTACT EBAY RIGHT AWAY!
CALL THEM ON THE PHONE. Say, "Item not as described". Tell them you want to escalate it to a claim. They will tell you to ship the item back and give them a tracking number, also get delivery confirmation. You will get your money back as soon as eBay gets delivery confirmation from the postal service.
Experience: Returned a touch screen acer laptop with dead zone in the touch screen when it was claimed to be 100% working
AND WHEN YOU GET YOUR MONEY BACK... I have 2 Motorola backflips... I bought one unlocked, used it on T-Mobile for 2 days, and then saw AT&T was offering free backflips with new service. So now I'm on AT&T with a free Backflip, but I do have an unlocked Backflip sitting here as well. I'll sell it to you for $280 + shipping, via eBay. I bought it for $290 about 3 weeks ago. You should also use "Bing Cashback" to get 8% cash back on the "Buy it Now". PM me if you're interested.
The Backflip is the hottest phone ever.. Lol. Good choice.

lol i dont know about the backflip being "the hottest phone ever" but i guess to each their own right

If you bought something on eBay but didn't receive it or you received something that's significantly not as described, PayPal Buyer Protection can help.
PayPal Buyer Protection covers eligible transactions for the full purchase price plus original shipping charges. Some purchases -- like vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate -- aren't eligible for PayPal Buyer Protection.
To qualify for PayPal Buyer Protection:
Use PayPal to buy an eligible item on eBay.
Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
Send your payment by clicking the Pay For It button on the eBay invoice or by clicking the Pay Now button on the eBay item page.
Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
Keep your PayPal account in good standing.
Find out more about PayPal Buyer Protection in our PayPal User Agreement.
You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage.
To find out how to report a problem on eBay, go to eBay and click "Resolution Center" at the bottom of any page.

The fastest way
I am not going to add anything useful to the conversation. BUT....
While the Paypal dispute resolution center is a great thing. I think the fastest and easiest way to go about this is to get a freaking code. He has the phone there, there's no need to reship wait and buy another and so on. That is if he can get a code... That was the question.

Open a dispute, or spend $2.15, its not that expensive
http://cgi.ebay.com/UNLOCK-Code-4-A...tem&pt=LH_DefaultDomain_2&hash=item23086e6c8f

All you guys fail with your comments
I say he should ask him for the $3 to get a unlock code. He will probably say yes to avoid shipping costs of sending it back and the hassle of dealing with a return.

ebay
Hi,
I bought several times in Ebay from Argentina, I opened a dispute once and got my money back, but maybe, in this case, it's better to just unlock the phone in your hands.
Anyway, I'm willing to buy a phone, mainly for internet and email while traveling in Argentina. I want to buy an AT&T blackberry or similar. I know this unlocked phones do work for sms and calling, but I don't know if they work for Email and Internet or 3G: did you unlock your phone? does it work for Internet and Email?
Thanks

[Q] Replacement Inspire

my inspire touchscreen does not work at all. i've done all the trouble shooting i could fine and did a full wipe. i called customer service looking for a replacement device but they don't have any in the warranty warehouse. i am still in the 30 days but do not have the receipt and anyway the phone was bought as a gift. i talked to numerous customer service representatives and they all told me to either wait for the phone to come in stock after the 30 days which they dont even know if it will be or call the manufacturer which will take 3 weeks. now i have a non working phone but i know att customer service has inspires when people call up to purchase them. i was wondering if there was anything i could say/do to get a replacement other than waiting for god knows how long.. thanks

xcxgottix said:
my inspire touchscreen does not work at all. i've done all the trouble shooting i could fine and did a full wipe. i called customer service looking for a replacement device but they don't have any in the warranty warehouse. i am still in the 30 days but do not have the receipt and anyway the phone was bought as a gift. i talked to numerous customer service representatives and they all told me to either wait for the phone to come in stock after the 30 days which they dont even know if it will be or call the manufacturer which will take 3 weeks. now i have a non working phone but i know att customer service has inspires when people call up to purchase them. i was wondering if there was anything i could say/do to get a replacement other than waiting for god knows how long.. thanks
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If you bought it at a corporate store then the date you purchased is in AT&T's system. You SHOULD be able to walk in and swap it out without any problems.

gunnyman said:
If you bought it at a corporate store then the date you purchased is in AT&T's system. You SHOULD be able to walk in and swap it out without any problems.
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i didnt buy the device,my friend who bought it for me is in a different state and he told me he would help out but he wont be back for a month so that wont work..

xcxgottix said:
i didnt buy the device,my friend who bought it for me is in a different state and he told me he would help out but he wont be back for a month so that wont work..
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shouldn't matter. The phone has been out for less than 30 days and it's on YOUR account (I assume) so you should be able to get a new one.

gunny's right, shouldn't make a difference, unless your friend bought it at a retail store (best buy, costco, etc). If he bought it at an AT&T corporate store, you can exchange it at any store. My wife ordered an Aria online from AT&T last year, couldn't get a connection to a cell tower, customer service said she could take to any AT&T (corp) store and exchange it. They did, new one worked fine.

[Q] Sim Unlock O2 G4GB LUMIA 1020

Hi there ! Bought one of these phones from ebay.co.uk and wanted to unlock it before it arrives by IMEI. A friend told me that the O2 ones already come sim unlocked... is this true?
Many thanks!!!

jopa7 said:
Hi there ! Bought one of these phones from ebay.co.uk and wanted to unlock it before it arrives by IMEI. A friend told me that the O2 ones already come sim unlocked... is this true?
Many thanks!!!
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Click to collapse
That's not true, they are locked to O2 network. Fill in a form here: https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form and wait. It took them one day to supply me with an unlock code.

Thank you very much. Already received it and, as you told, it's locked. I'm not living in UK and bought the phone on ebay to use overseas. The link you provided it's for 02 contract customers, no? Do you know any reliable unlock code provider? Cheers
Sent from my SM-N9005 using xda app-developers app

Well, most likely the person who sold you the phone is an O2 contract customer. You could ask that person to request an unlock code for you as it would be free of charge. Another option is to get O2 Pay & Go sim card and doing it yourself. See this: http://service.o2.co.uk/IQ/SRVS/CGI...ef(User):str(Mobile),CASE=ref(unlockmymobile) which might be tricky if you're not in the UK I don't know of any reliable unlock sites, but they usually charge a fortune for this.

This thread describes the situation I was in, in case anyone stumbles on it later.
I tried via the O2 online chat to get the phone unlocked. They said that I could not unlock it because they could only supply an unlock code if the phone had been used for 12 months on O2 and their records showed that this particular phone had only been used for three months. So, it looked like I would have to get a UK O2 SIM and use it for nine months. That is not easy if you live in Australia. However there is a site called Travelgear that sells O2 SIMs and lets you charge them up with 20 pounds of credit. So, I did that, and installed the SIM with a view to seeing out the 9 months, perhaps sending a text every so often and topping up each month. After installing the SIM I received a text from O2 saying I had 100MB of data to use. In trying to work out the status of the phone account I pressed an O2 shortcut on the front screen which opened up an app which when I pressed on the "My O2" button, opened up the web browser, which would not let me log into any information. Then, I thought I would ask O2 again to unlock via their online support form. Unsurprisingly, they responded that they could not but surprisingly, they said that the reason was that I did not have the necessary 15 pounds of credit. I queried that because I thought I should have 20 pounds. Ha ha! While it is 100MB, it is 6 pounds per MB if you are roaming in Australia! The brief attempt to check my account status had wiped out my credit. Gosh how I laughed.
Anyway, in parallel with all of this I tried an unlocking site called gsmliberty. They said they would need to go to a "second level database" at an additional charge and I said no thanks I will have a refund, which they promptly gave without fuss. Then I tried CellUnlockerPro. First time, they said the servers were down, which I thought was just an excuse for not being able to get the unlock code as gsmliberty had not been able to, so I asked for a refund and they too gave it to me promptly. About a week later CellUnlockerPro emailed to say the server was up so I thought nothing to be lost and gave it a shot. I put in the wrong IMEI but again CellUnlockerPro gave me a refund because I spotted the mistake early. I tried again and lo! they gave me an unlock code which worked.
So, moral of this sad story seems to be that if you are in Australia, do not waste money trying to get the free unlock out of O2, just spend the 30 USD that CellUnlockerPro charges.

Returning for refund via Digital River (HTC UK)

So I bought a Sapphire Blue 128/6GB Dual Sim U11 and discovered it does not have Wifi Calling and Voice Over LTE for the EE network in the UK.
I only bought this phone just before Christmas day and trying to get a response from HTC is like trying to get blood out of a stone.
I tried through the support pages on HTC UK and got no response, then tried through the Digital River page to contact HTC.
Eventually get a response and they want me to post the phone to Janki, ul. Falencka 1B, Raszyn, 05-090, Poland
Is this correct?
I then received a separate ticket with a sheet to attach to the order, I opened the PDF and it's for a repair! I don't want the device repaired as it is working perfectly fine, just not adequate for my needs and want to return it for a refund.
Tempted to stick the thing on eBay and cut my losses if this is how incompetent HTC are at customer service.

Digitalriver seems to be a software delivery company. Do not send it to them unless you bought it from them.
The problem isn't the phone. It is the carrier. EE only allow branded phones to use their facilities on pay monthly contracts. WiFi calling isn't available on ee payg.
As the phone isn't faulty you're not entitled to a refund. If the phone is capable of wifi calling in the advertising but you can't find *excluding ee* then it isn't sold as advertised under the Trade Descriptions Act. The seller would have to either make it work or refund you.
If you bought it from HTC directly then you'll have to contact them. You can contact HTC via their .com website and choose the support section, live chat. This is best at around 7pm UK time as this works out around 2pm Eastern USA, 9am Western. I spoke to them myself yesterday at that time for a question I had.
You could ask EE if there is any way that they can manually provision the phone to use wifi calling..

shivadow said:
Digitalriver seems to be a software delivery company. Do not send it to them unless you bought it from them.
The problem isn't the phone. It is the carrier. EE only allow branded phones to use their facilities on pay monthly contracts. WiFi calling isn't available on ee payg.
As the phone isn't faulty you're not entitled to a refund. If the phone is capable of wifi calling in the advertising but you can't find *excluding ee* then it isn't sold as advertised under the Trade Descriptions Act. The seller would have to either make it work or refund you.
If you bought it from HTC directly then you'll have to contact them. You can contact HTC via their .com website and choose the support section, live chat. This is best at around 7pm UK time as this works out around 2pm Eastern USA, 9am Western. I spoke to them myself yesterday at that time for a question I had.
You could ask EE if there is any way that they can manually provision the phone to use wifi calling..
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1. VoLTE and Wi-Fi calling works fine on the U11 on stock unbranded firmware. The reason it isn't there on the dual sim model is simply because EE carrier settings seem to be amiss on dual sim firmware. Wouldn't surprise me if op flashed custom ROMs that support dual sim firmware and managed to get both working.
2. You have 14 days to return any product or cancel any contract for ANY reason apart from personalised products or earphones
Op, contact them again via live chat between 9am-6pm or phone them 0203 684 5000 and talk to them directly

Galactus said:
1. VoLTE and Wi-Fi calling works fine on the U11 on stock unbranded firmware. The reason it isn't there on the dual sim model is simply because EE carrier settings seem to be amiss on dual sim firmware. Wouldn't surprise me if op flashed custom ROMs that support dual sim firmware and managed to get both working.
2. You have 14 days to return any product or cancel any contract for ANY reason apart from personalised products or earphones
Op, contact them again via live chat between 9am-6pm or phone them 0203 684 5000 and talk to them directly
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14 days only if it is faulty, not as described, not satisfactory or not fit for purpose and you must tell them in writing within 14 days but is not a given as it purely up to the "retailers" refund policy.
Please give correct information as you are another who doesn't know the law.
Here is a link that will break it down to layman's so you can understand it in future: https://www.money.co.uk/guides/your-refund-rights-explained.htm
Also the 30 day contract cooling off period doesn't apply as he didn't get it on contract from ee or htc. He bought the device direct and loaded his own sim.
Thanks.

shivadow said:
14 days only if it is faulty, not as described, not satisfactory or not fit for purpose and you must tell them in writing within 14 days but is not a given as it purely up to the "retailers" refund policy.
Please give correct information as you are another who doesn't know the law.
Here is a link that will break it down to layman's so you can understand it in future: https://www.money.co.uk/guides/your-refund-rights-explained.htm
Also the 30 day contract cooling off period doesn't apply as he didn't get it on contract from ee or htc. He bought the device direct and loaded his own sim.
Thanks.
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What are you talking about.
Firstly, your own link states
When you buy goods online, over the phone or by post you have 14 days' grace after receiving your order (or signing up to a service) to change your mind and cancel, and this can be for any reason.
You will be protected by the Consumer Rights Act 2015, which apply if you buy something away from the seller's premises, such as at home or at work.
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Secondly, I have returned many products purchased online within 14 days with zero hassle from everyone apart from very.co.uk who crumbled too once I mentioned the distance selling regulations.
It would seem you are the one who doesn't know UK law lol
Let me also add my own source
Online, mail and phone order sales
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.
You must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason.
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https://www.gov.uk/accepting-returns-and-giving-refunds
Op, you're dangerously close to being outside of the 14 day window.

Let me explain myself a little better, I was in a bit of a rush when I wrote the original message. I already own a Black U11 4GB UK model and wished I bought the Sapphire Blue when I saw one in the flesh, decided to for a small upgrade hence the 128GB, 6GB memory and dual sim. My Black 4GB model is still within the extended return window from Amazon as I bought it in December.
After reading around about a lot of hassle trying to get a refund from HTC directly I may just stick with the Blue 128GB phone as I don't want to be chasing a refund for months on end, I can still send back my 4GB black model to Amazon. Plus I'm pretty much past the 14 day window seeing as HTC took so long to respond to me.
My 4GB Black model is unbranded and HTC_001 and supports Wifi Calling and Voice Over LTE as it popped up when I put my EE sim in.
I guess I could always root the dual sim model if I really wanted the network features, I've not had Wifi Calling before so that's not so much an issue but I had Voice Over LTE on my HTC One M9, it's a feature I would miss but it's not the end of the world.
Has there been anyone that has managed to Wifi Calling + Voice Over LTE working after rooting the phone, what firmware to flash etc?

Just thought I'd add an update.
Updated the phone to Oreo, Wifi calling and Voice Over LTE is now working
I will be keeping this phone.

Customer Service and Samsung Trade-in, PLEASE HELP!!

Hello Forum,
I'm interestted in the S10 preorder offer and I've been contacting Samsung customer service to get some info about the trade-in program and their answers has been completely contradictory. I've called at least 4 times and every time I received a different answer.
My case is that I have an S8+ that I would like to trade, I have this phone with tmobile under an EIP and still have some payments left on it.*In the trade-in FAQ here:*https://www.samsung.com/us/trade-in/frequently-asked-questions/* ...... you can read:
"The device I’m trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you’re trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details."
However, every time I talked with the customer servive reps at Samsung they give me a differet answer, some says that I have to pay in full, another say no need, other say they can not guarantee that I will meet the requirements ..... whats happening here?? Its really confusing and I'm shocked with the lack of knoledge and / or training of the Samsungs CSRs.*
Anyone can help, PLEASE?? Anyone with a real experience about this matter?? I would appreciate any input ....... Thanks a lot!!

I'm wondering the same. Cant pass up $550 for a note 8 trade in. Sounds to good to be true. I went ahead and ordered and will take my chances. If they low ball me or wont take it then i'll have them send it back. I could send my s8+ but they only want to give $200 or maybe its $300 for that. It's paid for from ATT and sim unlocked. I'd rather keep that around as a spare. It's worth $300. The note 8 is not worth $550, hopefully they'll take it. It's still on someones ATT account because they wont let me unlock it. Said i still owed. I bought it new in box for $50 right before the Note 9's came out lol. Been using it as my daily driver. Someone probably got the buy one get one free deal then decided they wanted some Crack too. In the right place at the right time.

gunner007dc said:
If it's under an EIP, then you can trade it in. (Logic is you technically own the device, just being financed) However, once traded in, your monthly fee for the device is still due each month even though you no longer have the phone. (Until it's paid in full) So at some point you will need to pay off the phone regardless
If you're under something like JUMP by t-mobile, these types of phones are considered leases, and are ineligible for trade-ins due to the fact they need to be returned to the provider at the end of their terms.
As far as requirements, mainly that the IMEI / ESN are clean. If at some point you failed to continue making payments or such and the device is blacklisted, they may deduct/charge back/return device.
It also depends if you plan on staying with T-Mobile or not. You'd be unable to port out your number with a EIP attached to it without paying off the device in full.
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Thanks for the reply ...... Today I received an email from Samsung regarding my reservation and they are calling the trade-in program "enhanced trade-in", any idea of what does it mean? its just another Samsung promotional tactic??