Customer Service and Samsung Trade-in, PLEASE HELP!! - Samsung Galaxy S8+ Questions & Answers

Hello Forum,
I'm interestted in the S10 preorder offer and I've been contacting Samsung customer service to get some info about the trade-in program and their answers has been completely contradictory. I've called at least 4 times and every time I received a different answer.
My case is that I have an S8+ that I would like to trade, I have this phone with tmobile under an EIP and still have some payments left on it.*In the trade-in FAQ here:*https://www.samsung.com/us/trade-in/frequently-asked-questions/* ...... you can read:
"The device I’m trading in is one that I bought using an equal payment or other financing plan, and I still have payments left on it. Can I still trade it in?
Yes – however, please note that all remaining payments on the device you’re trading in are your responsibility. You may also be subject to additional fees. Check with your current carrier for details."
However, every time I talked with the customer servive reps at Samsung they give me a differet answer, some says that I have to pay in full, another say no need, other say they can not guarantee that I will meet the requirements ..... whats happening here?? Its really confusing and I'm shocked with the lack of knoledge and / or training of the Samsungs CSRs.*
Anyone can help, PLEASE?? Anyone with a real experience about this matter?? I would appreciate any input ....... Thanks a lot!!

I'm wondering the same. Cant pass up $550 for a note 8 trade in. Sounds to good to be true. I went ahead and ordered and will take my chances. If they low ball me or wont take it then i'll have them send it back. I could send my s8+ but they only want to give $200 or maybe its $300 for that. It's paid for from ATT and sim unlocked. I'd rather keep that around as a spare. It's worth $300. The note 8 is not worth $550, hopefully they'll take it. It's still on someones ATT account because they wont let me unlock it. Said i still owed. I bought it new in box for $50 right before the Note 9's came out lol. Been using it as my daily driver. Someone probably got the buy one get one free deal then decided they wanted some Crack too. In the right place at the right time.

gunner007dc said:
If it's under an EIP, then you can trade it in. (Logic is you technically own the device, just being financed) However, once traded in, your monthly fee for the device is still due each month even though you no longer have the phone. (Until it's paid in full) So at some point you will need to pay off the phone regardless
If you're under something like JUMP by t-mobile, these types of phones are considered leases, and are ineligible for trade-ins due to the fact they need to be returned to the provider at the end of their terms.
As far as requirements, mainly that the IMEI / ESN are clean. If at some point you failed to continue making payments or such and the device is blacklisted, they may deduct/charge back/return device.
It also depends if you plan on staying with T-Mobile or not. You'd be unable to port out your number with a EIP attached to it without paying off the device in full.
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Click to collapse
Thanks for the reply ...... Today I received an email from Samsung regarding my reservation and they are calling the trade-in program "enhanced trade-in", any idea of what does it mean? its just another Samsung promotional tactic??

Related

Walmart has Captivate for $229 no contract

Looks like Walmart may be the newest to have made a pricing mistake. Placed an order before they could change it. Question is, will I have a new 2 year contract in the coming weeks?
Here is a link:
Captivate for $229
If anyone else jumped on this, leave your comments in here. I'll take it as a group effort to see if anyone else gets hit with a new contract.
**Thanks to samven582 over at AndroidForums for finding this
***Link fixed now. Still waiting to see if my order was canceled
In for one..
I got one at a corporate store early, but paid $499. If this shows up tomorrow or Tuesday I will be a happy man.. Thanks OP!
Wait, so this is like buying the phone outright, no contracts, no plan, nothing? In other word for $230 you get a 16GB phone and could just use it as an mp3/media player just like an ipod touch? If that's the case I am so getting this. Someone please verify.
ben7337 said:
Wait, so this is like buying the phone outright, no contracts, no plan, nothing? In other word for $230 you get a 16GB phone and could just use it as an mp3/media player just like an ipod touch? If that's the case I am so getting this. Someone please verify.
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Click to collapse
Phone should be here Tuesday or Wednesday, so I'll report back then if any changes have happened. I just added a data plan so there was no confusion about getting a new plan. The only thing that has me worried is they ask for the last 4 of the SSN, and the number of the phone. Hopefully they don't use my upgrade cause I will be quite upset. But I will update as I see changes.
The link in the first post makes you choose a data plan... but apparently if you do, you can get the phone for free?
I don't see a "no contract" option.
NOSintake said:
Phone should be here Tuesday or Wednesday, so I'll report back then if any changes have happened. I just added a data plan so there was no confusion about getting a new plan. The only thing that has me worried is they ask for the last 4 of the SSN, and the number of the phone. Hopefully they don't use my upgrade cause I will be quite upset. But I will update as I see changes.
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I think this is probably a special one day release deal thing given the fact that walmart says the price is special. At what stage do they ask you for your SSN? I am at the credit card stage and a little worried to give it to them. If this really doesn't require opening an account with AT&T or getting a cell phone plan then I think it just rocks. Though I still plan to get the new iPod touch and Epic 4g so maybe this is a waste. So tempting all the same though.
hydralisk said:
The link in the first post makes you choose a data plan... but apparently if you do, you can get the phone for free?
I don't see a "no contract" option.
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Click to collapse
On the right hand side underneath the price there are 3 options. the bottom one says "Phone-only price (no plan purchase)" If you don't purchase a plan then why would they require an internet plan, and where in the ordering process do they ask for that?
I just went all the way through the ordering process to the final stage where you agree to the Let's Talk terms and the Place Order button, nowhere on there did it ask me to add a data plan or anything. Then again they needed my phone number to verify me as an AT&T customer and I gave them my VERIZON cell phone number, so if I were to click place order maybe it wouldn't go through, or something.
Just ordered one as well. No contract requirements. If you are currently upgrade eligible, you can get it free.
No tax, no other fees. When it arrives, I simply need to put my current SIM card in and there probably won't be any activation fee either. Sorry, you iPhone 4 owners probably need to go to AT&T corp store and ask for a REAL sim card (vs the mini one in the iPhone 4) in order to use the new phone. Or sometimes, the new phones comes with a new SIM card. But in order to activate that, you will have to pay activation fee.
I fully expect places like Walmart, Best Buy and Amazon offer much better deal than AT&T but that typically only happens a few days after release.
Order placed, if it goes thru that will be awesome.
bja
I just jumped on this offer and was able to pick a no contract option and paid 229 for the phone via my credit card. I did not pick any plans or accessories. It did ask me for the last 4 digits of my social security, my name on the account and the phone number I was going to use it with. "needed it to program the phone to work with the service" or something like that.... Completed the transaction and so far so good... Checked the online status right after and there was a note "customer attention" needed. But no link to what they needed. So I will keep you folks updated...
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Unlike a day ago, they now actually advertised a price. Since they advertised this price they HAVE to give it to us for that price or they can be in legal trouble. I found a pricing error once by Fry's and they had to give me the phone for $100 off even though it was incorrect.
I just checked order status and it says customer attention needed too. Also says it needs it before order can be completed, but it said my order was completed when I placed it. What is walmart doing...
I got the "need customer attention" thing too.. We'll see..
Got the same order status. Not sure what else they needed.
Maybe they have to check AT&T system to verify my account before completing the order.
Ahh, it says I only placed an order, but still, I should be able to say that it is false advertising if they try to change my order or cancel it.
Can we go to Best Buy right now and do price matching?
mk69 said:
I just jumped on this offer and was able to pick a no contract option and paid 229 for the phone via my credit card. I did not pick any plans or accessories. It did ask me for the last 4 digits of my social security, my name on the account and the phone number I was going to use it with. "needed it to program the phone to work with the service" or something like that.... Completed the transaction and so far so good... Checked the online status right after and there was a note "customer attention" needed. But no link to what they needed. So I will keep you folks updated...
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
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Click to collapse
Mine says customer attention needed as well. Hopefully I still get the phone.
EDIT: I did not have to choose a data plan btw
caelestis2 said:
Ahh, it says I only placed an order, but still, I should be able to say that it is false advertising if they try to change my order or cancel it.
Can we go to Best Buy right now and do price matching?
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Click to collapse
Don't see it at Bestbuy.
​
caelestis2 said:
Unlike a day ago, they now actually advertised a price. Since they advertised this price they HAVE to give it to us for that price or they can be in legal trouble. I found a pricing error once by Fry's and they had to give me the phone for $100 off even though it was incorrect.
I just checked order status and it says customer attention needed too. Also says it needs it before order can be completed, but it said my order was completed when I placed it. What is walmart doing...
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Click to collapse
No they don't. Perhaps you're new to deal-seeking on the internet, but price mistakes pop up all the time, and the retailer can cancel your order with out repercussion. I placed an order for mine as well, but I'm not counting on it going through until I receive the shipping notification.
My order status is the same as everybody elses. So who is going to them up and find out what's going on?
Mine says Customer Attention needed also and letstalk customer service is not open on Sunday. Feeling a little leery....
bja
mk69 said:
So for all of you who have completed the transaction, check your order status and post what it is.... I am wondering if someone at walmart/lettalk wireless needs to confirm everything and if there a hicup somewhere they might cancel all of these orders at this price???
Click to expand...
Click to collapse
Just placed my order and I'm seeing the same thing.
At least one of us (a user on androidforum) has an order that is getting ready to ship already. They choose over night shipping, I wonder if that has anything to do with it. I just went for free shipping.

[Q] Wanting to switch to the blaze questions

Hello all, and first off, let me say congratulations on getting official CM10 and CWM support!
Here's my story (and before anyone asks, I have searched the forums for an answer, but was unsuccessful with finding my specific questions): I am currently on AT&T (was Alltel before they were bought out) with an HTC Aria and my contract for a grandfathered plan was up long ago. It is time for me to upgrade to something a little more modern and I have settled on the Blaze because of its size (I'd like a GNex, but my hands are too small) and a number of reasons. But the biggest reason is that, as I understand, it has full compatibility with both AT&T and T-mobile's 3g (4g for t-mobile) and 2g/EDGE networks.
I don't really like AT&T as a company and I also really like the monthly 4g plans that t-mobile offers. My problem is that according to t-mobile's prepaid coverage map, I won't have data service for most of the area I travel back and forth in (upper midwest USA). And as much as I dislike AT&T, they have good 3g service almost everywhere I go. So, I'd like to be able to take my current sim card and switch it and a t-mobile sim at will while I test out both service providers.
Therefore, my questions are as follows:
1) Where is the best place to buy a blaze off contract? I'd like to get one on ebay because of the price (~$200 is what I have set aside for a new phone), but there aren't that many there, and even fewer that specifically say they are unlocked - which leads to question 2.
2) Can I unlock any phone that is not on a contract (basically anything I would buy used online)? I spoke with a rep from T-mobile and he seemed to indicate that I could only unlock a phone if I was the original purchaser of it and the plan (and account) to go with it. Therefore, according to him, I would have to make sure the phone I bought was already unlocked, otherwise there would be no chance of unlocking it in the future. I would think (possibly incorrectly) that as long as I have a t-mobile account (I plan on buying and activating the $30 monthly 4g plan as soon as I receive the device to compliment my current ATT service), they shouldn't have a problem with giving me the unlock code because they did not subsidize the phone. Could anyone clear this up?
3) There are a number of sites claiming to sell unlock codes for a myriad of devices. I would consider something like that if there was no other way to unlock a second hand phone, but only if I was sure it would work and the site was legit. Are any of these sites legitimate and have you had experience with any of them?
It would be considerably cheaper and easier to find a used device that isn't unlocked, but like I said, I'm not sure if that would bite me in the rear because there is a strong chance that I will stick with AT&T due to them having service where I travel. Thanks for taking the time to read this text wall, and I can't wait to join the Blaze community! Keep up the good work!
Goodbye_Alltel said:
Hello all, and first off, let me say congratulations on getting official CM10 and CWM support!
Here's my story (and before anyone asks, I have searched the forums for an answer, but was unsuccessful with finding my specific questions): I am currently on AT&T (was Alltel before they were bought out) with an HTC Aria and my contract for a grandfathered plan was up long ago. It is time for me to upgrade to something a little more modern and I have settled on the Blaze because of its size (I'd like a GNex, but my hands are too small) and a number of reasons. But the biggest reason is that, as I understand, it has full compatibility with both AT&T and T-mobile's 3g (4g for t-mobile) and 2g/EDGE networks.
I don't really like AT&T as a company and I also really like the monthly 4g plans that t-mobile offers. My problem is that according to t-mobile's prepaid coverage map, I won't have data service for most of the area I travel back and forth in (upper midwest USA). And as much as I dislike AT&T, they have good 3g service almost everywhere I go. So, I'd like to be able to take my current sim card and switch it and a t-mobile sim at will while I test out both service providers.
Therefore, my questions are as follows:
1) Where is the best place to buy a blaze off contract? I'd like to get one on ebay because of the price (~$200 is what I have set aside for a new phone), but there aren't that many there, and even fewer that specifically say they are unlocked - which leads to question 2.
2) Can I unlock any phone that is not on a contract (basically anything I would buy used online)? I spoke with a rep from T-mobile and he seemed to indicate that I could only unlock a phone if I was the original purchaser of it and the plan (and account) to go with it. Therefore, according to him, I would have to make sure the phone I bought was already unlocked, otherwise there would be no chance of unlocking it in the future. I would think (possibly incorrectly) that as long as I have a t-mobile account (I plan on buying and activating the $30 monthly 4g plan as soon as I receive the device to compliment my current ATT service), they shouldn't have a problem with giving me the unlock code because they did not subsidize the phone. Could anyone clear this up?
3) There are a number of sites claiming to sell unlock codes for a myriad of devices. I would consider something like that if there was no other way to unlock a second hand phone, but only if I was sure it would work and the site was legit. Are any of these sites legitimate and have you had experience with any of them?
It would be considerably cheaper and easier to find a used device that isn't unlocked, but like I said, I'm not sure if that would bite me in the rear because there is a strong chance that I will stick with AT&T due to them having service where I travel. Thanks for taking the time to read this text wall, and I can't wait to join the Blaze community! Keep up the good work!
Click to expand...
Click to collapse
1.) Good luck. Not many people are willing to sell their blaze, especially after the past couple weeks three weeks ago you could have had a lot of takers ebay would be your best bet
2.) Tmobile rep led to you like they're supposed to. anybody can request an unlock code for their phone. Naturally if you're on their plan, they'll verify that you are the owner of the account, but still. That being said, just because you can ask doesn't mean they'll give out. If you had a plan (not prepaid) for a year or two in good standings with no late payments and said you were going out of the country for a couple months and want to use your phone on a foreign gsm network, they'd bee more inclined. As a brand new prepaid customer, good luck. Best of buying it unlocked or getting the unlock code elsewhere.
3.) I've had success and failure here. Most places are what they say, but some won't deliver. Always do research. Google that site or business to see if anybody has complained. And use paypal when you can, you could always claim you didn't get the service you paid for. Same goes with ebay buyer protection.
that chapter book out of the way, always always always research as much as you can. For all you know, I could be lying through my teeth right now
Sent from my CM10 powered Galaxy S Blaze 4G
jparnell8839 said:
1.) Good luck. Not many people are willing to sell their blaze, especially after the past couple weeks three weeks ago you could have had a lot of takers ebay would be your best bet
2.) Tmobile rep led to you like they're supposed to. anybody can request an unlock code for their phone. Naturally if you're on their plan, they'll verify that you are the owner of the account, but still. That being said, just because you can ask doesn't mean they'll give out. If you had a plan (not prepaid) for a year or two in good standings with no late payments and said you were going out of the country for a couple months and want to use your phone on a foreign gsm network, they'd bee more inclined. As a brand new prepaid customer, good luck. Best of buying it unlocked or getting the unlock code elsewhere.
3.) I've had success and failure here. Most places are what they say, but some won't deliver. Always do research. Google that site or business to see if anybody has complained. And use paypal when you can, you could always claim you didn't get the service you paid for. Same goes with ebay buyer protection.
that chapter book out of the way, always always always research as much as you can. For all you know, I could be lying through my teeth right now
Sent from my CM10 powered Galaxy S Blaze 4G
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Click to collapse
Thanks for the advice. I would also consider buying one brand new from t-mobile if I knew I could unlock it right away. Do you think they would unlock a prepaid blaze if I bought it brand new and at full price from them through this link? http://prepaid-phones.t-mobile.com/prepaid-phone/Samsung-Galaxy-S-Blaze-4G-No-Annual-Contract
Otherwise I'll be sure to buy one unlocked off ebay, as it seems that most unlock codes are $25 to $50, which would negate pretty much any cost savings by buying one off ebay that wasn't unlocked.
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Goodbye_Alltel said:
Thanks for the advice. I would also consider buying one brand new from t-mobile if I knew I could unlock it right away. Do you think they would unlock a prepaid blaze if I bought it brand new and at full price from them through this link? http://prepaid-phones.t-mobile.com/prepaid-phone/Samsung-Galaxy-S-Blaze-4G-No-Annual-Contract
Otherwise I'll be sure to buy one unlocked off ebay, as it seems that most unlock codes are $25 to $50, which would negate pretty much any cost savings by buying one off ebay that wasn't unlocked.
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Click to collapse
Like the other reply. If you bought it from t mobile and said you had to go out of county for work. And would appreciate the unlock code to use other GSM networks. While away. They get commission, so if unlock is the deal breaker, they'll prob give it to you. Or if you ask enough pple. Nicely I'm sure someones bound to give it to you.
I don't recall an unlock code thread here on xda
I've been with t mobile for 12 years if I happen to stop at a t mobile (which I plan too) ill ask for code
Goodbye_Alltel said:
Hello all, and first off, let me say congratulations on getting official CM10 and CWM support!
Here's my story (and before anyone asks, I have searched the forums for an answer, but was unsuccessful with finding my specific questions): I am currently on AT&T (was Alltel before they were bought out) with an HTC Aria and my contract for a grandfathered plan was up long ago. It is time for me to upgrade to something a little more modern and I have settled on the Blaze because of its size (I'd like a GNex, but my hands are too small) and a number of reasons. But the biggest reason is that, as I understand, it has full compatibility with both AT&T and T-mobile's 3g (4g for t-mobile) and 2g/EDGE networks.
I don't really like AT&T as a company and I also really like the monthly 4g plans that t-mobile offers. My problem is that according to t-mobile's prepaid coverage map, I won't have data service for most of the area I travel back and forth in (upper midwest USA). And as much as I dislike AT&T, they have good 3g service almost everywhere I go. So, I'd like to be able to take my current sim card and switch it and a t-mobile sim at will while I test out both service providers.
Click to expand...
Click to collapse
Have you considered a carrier like StraightTalk? StraightTalk is a MVNO which resells both T-Mobile AND AT&T service. You can specify what kind of SIM you want when you order it online. Their service prices are pretty good, and in theory their network is basically either AT&T or T-Mo depending on which one you pick.
I've seen mixed reviews on their service and whether or not they'd throttle you on excessive service... some great, some bad, so it'd be caveat emptor, but if your usage pattern doesn't change, you'll likely be fine. Either way, it's up to you to do your own research (as someone else mentioned).
Goodbye_Alltel said:
Therefore, my questions are as follows:
1) Where is the best place to buy a blaze off contract? I'd like to get one on ebay because of the price (~$200 is what I have set aside for a new phone), but there aren't that many there, and even fewer that specifically say they are unlocked - which leads to question 2.
Click to expand...
Click to collapse
I like eBay. Craigslist can be a little scary because the phone may or may not be stolen. T-Mobile and AT&T have already started disabling phones by their IMEI that have been reported stolen by the user or by the insurance. Soon they'll also start sharing that database, so the phone won't work anywhere in North America if that's the case. There are plenty of scams when it comes to craigslist where a "brand new phone" is purchased and then suddenly reported stolen because it was noticed missing from a back room.
This was my biggest fear in buying my S3. On eBay you get to see things like ratings on the sellers so you can find someone trustworthy, like I did Also, make sure to exercise common sense. If something's too good to be true, it very well may be.
Goodbye_Alltel said:
2) Can I unlock any phone that is not on a contract (basically anything I would buy used online)? I spoke with a rep from T-mobile and he seemed to indicate that I could only unlock a phone if I was the original purchaser of it and the plan (and account) to go with it. Therefore, according to him, I would have to make sure the phone I bought was already unlocked, otherwise there would be no chance of unlocking it in the future. I would think (possibly incorrectly) that as long as I have a t-mobile account (I plan on buying and activating the $30 monthly 4g plan as soon as I receive the device to compliment my current ATT service), they shouldn't have a problem with giving me the unlock code because they did not subsidize the phone. Could anyone clear this up?
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Click to collapse
You can unlock any phone you buy, legal or otherwise. T-Mobile has never cared if I was the original purchaser or not, and they shouldn't. They'll only care if it's an original T-Mobile phone or not. T-Mobile will give you an unlock code for a phone as long as you've had 90 days of uninterrupted service. On prepaid they want you to have 60 days (I think) with enough of a balance in your account to pay for another month's service. Not sure about the prepaid requirements, but you can look those up online.
Also, if you just wanna test service, I wouldn't do the monthly 4g $30, I'd do a daily. $3/day gets you relatively unlimited access, and you only need a few days worth to make a decision. Plus, you likely wanna switch to one of the better all-you-can-eat plans, and wouldn't want to be stuck for a month with the cheaper plan. It isn't easy to switch until the month is up.
Goodbye_Alltel said:
3) There are a number of sites claiming to sell unlock codes for a myriad of devices. I would consider something like that if there was no other way to unlock a second hand phone, but only if I was sure it would work and the site was legit. Are any of these sites legitimate and have you had experience with any of them?
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Click to collapse
I've had good luck purchasing codes from eBay. Never had them not work. But with everything eBay, make sure you're using someone reputable.
Goodbye_Alltel said:
It would be considerably cheaper and easier to find a used device that isn't unlocked, but like I said, I'm not sure if that would bite me in the rear because there is a strong chance that I will stick with AT&T due to them having service where I travel. Thanks for taking the time to read this text wall, and I can't wait to join the Blaze community! Keep up the good work!
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Click to collapse
If it's cheaper to find it locked, then just get it locked and buy an unlock code later. If you aren't going to use AT&T service, then you don't need to SIM unlock the phone anyways. The phone will automatically work on t-mobile, unlocked or not. Finding a good carrier is difficult, I know.
If you decide to try straight talk, you could probably go with a T-Mobile SIM that wouldn't require unlocking the phone. If you find the service lacking, you could switch to an AT&T sim and then deal with unlocking the phone.
Hope this helps.
Good point about Straight Talk. I didn't mention it in my original post, but that was my third option for service. As for getting an unlocked device, I'll probably have to buy one whether it's locked or not pretty soon, after seeing how much activity has been going on here lately, lol. Ebay again seems to be the cheapest route for getting an unlock code, and I'll have their buyer protection and Paypal in case the code does not work. (I will first, of course, call and/or online request t-mobile for an unlock after I get my T-mo account setup. Maybe I'll get lucky about unlocking before their traditional 60 days of prepaid service - if not, off to ebay it is cause I need to get my current ATT sim + number on it asap)
As for ebay codes, I've seen some cheap services that promise to unlock a phone by setting up some software on my computer and plugging the phone into the computer. They then do the unlock online. They are a lot cheaper than the regular "give us carrier and IMEI and we email code" services also found on ebay and the like. Can I trust this unknown software to be running on my computer and hacking into my phone?
I have not seen or heard of T-mobile's daily plans (like the $3/day you mention). Could you provide a link to where I can find more info on these plans? Also, if you think the $30/monthly unlimited text, data, and 100 minutes plan isn't that great, what plan(s) would you recommend? I am certainly never going to sign another contract, so prepaid or monthly is the only long term option if I decide to kill my grandfathered AT&T data plan (which is looking less likely as I know that I can expect good service where I go). I'm thinking you may be pointing me to one of their plans that allows data roaming on T-mobile affiliates? Because their post-paid data map looks a lot better, even comparable to AT&T.
If it's a T-Mobile phone and you have T-Mobile as your carrier, you can call customer care and tell them you just got service with them and are going overseas and need it unlocked so you can use a foreign sim card in it. Thay usually works well.
If not, ask to speak to a supervisor. When transferred, ask the person if they are a supervisor or just an escalation rep. If they are not a supervisor, ask them if they can help you still.
If they won't, ask to speak to an actual supervisor and try again. If all else fails, you do have a window of time to cancel, so you can always tell them you are thinking of canceling and they will probably transfer you to a retention rep. That one's a gamble since you're bluffing.
If retention won't help, hang up in the middle of a sentence and call back. Chances are, you will get a different call center and you can say you got disconnected and try the process again.
That gives you up to 6 potential reps who can help... and they can. I was customer care for a couple years and then in corporate engineering for several years. They are flexible, you just have to play the game.
Probably not the answer you want, but it's what you will have to do to get it unlocked quickly
Goodbye_Alltel said:
Good point about Straight Talk. I didn't mention it in my original post, but that was my third option for service. As for getting an unlocked device, I'll probably have to buy one whether it's locked or not pretty soon, after seeing how much activity has been going on here lately, lol. Ebay again seems to be the cheapest route for getting an unlock code, and I'll have their buyer protection and Paypal in case the code does not work. (I will first, of course, call and/or online request t-mobile for an unlock after I get my T-mo account setup. Maybe I'll get lucky about unlocking before their traditional 60 days of prepaid service - if not, off to ebay it is cause I need to get my current ATT sim + number on it asap)
As for ebay codes, I've seen some cheap services that promise to unlock a phone by setting up some software on my computer and plugging the phone into the computer. They then do the unlock online. They are a lot cheaper than the regular "give us carrier and IMEI and we email code" services also found on ebay and the like. Can I trust this unknown software to be running on my computer and hacking into my phone?
I have not seen or heard of T-mobile's daily plans (like the $3/day you mention). Could you provide a link to where I can find more info on these plans? Also, if you think the $30/monthly unlimited text, data, and 100 minutes plan isn't that great, what plan(s) would you recommend? I am certainly never going to sign another contract, so prepaid or monthly is the only long term option if I decide to kill my grandfathered AT&T data plan (which is looking less likely as I know that I can expect good service where I go). I'm thinking you may be pointing me to one of their plans that allows data roaming on T-mobile affiliates? Because their post-paid data map looks a lot better, even comparable to AT&T.
Click to expand...
Click to collapse
I have always stayed away from anything that requires a cable. If they can't get you a code based on your IMEI, I don't bother. I used one of those once and I don't remember if it ever worked or not.
The daily plans don't seem to be well advertised on the site. I found them this time around by going to the "no annual contract plans" and then scrolling down to the bottom for daily and other services. Check it out here. I believe their prepaid coverage map hasn't been updated in ages on the site. Supposedly their prepaid coverage map is about 98-99% like their postpaid one. The main difference between the two is that prepaid doesn't allow you to do conditional call forwarding. This is necessary if you want to use another service for voice mail instead of T-Mobile's crappy voicemail.
When I signed up for Tmo they gave me 30 days to confirm if I wanted the contract. You can get a plan and if you dont like it you can just return it before the first 30 days are up and only pay for the minutes you used. This was a big deal for me as I cam from ATT like you, but needed to knwo how well the Tmo service was. I would suggest getting the unlimited everything for $60 a month. Tmo I must say has pretty good customer service. I have had a few problems with them but all it takes is a little social engineering on the phone (saying sprint/whoever will pay your ETF) and you can get some pretty good stuff
I got $10 knocked off my bill for the duration (18months or so) off my bill for an overcharge I got. I also got two free blazes 2 months before my contract was up for free as well. Plus, when/if they are bought out there is a good chance contracts will be altered/changed allowing you to get out of your contract early
Thanks for all the advice, guys. I feel like I have all the knowledge I need to go ahead with my plans. Now I just have to play the waiting game for the "right" one to pop up on Ebay. I will report back to this thread when I receive my blaze and whether I was successful with unlocking it, and any first impressions.
On a side note, does anyone know if the new 64 GB microSDXC cards are supported by the blaze? I just know that I'm gonna feel the pinch of 32 GB eventually, lol. (I already had to be picky and choosy about what was on my 16 GB card before it died)
dispozable said:
When I signed up for Tmo they gave me 30 days to confirm if I wanted the contract. You can get a plan and if you dont like it you can just return it before the first 30 days are up and only pay for the minutes you used. This was a big deal for me as I cam from ATT like you, but needed to knwo how well the Tmo service was. I would suggest getting the unlimited everything for $60 a month. Tmo I must say has pretty good customer service. I have had a few problems with them but all it takes is a little social engineering on the phone (saying sprint/whoever will pay your ETF) and you can get some pretty good stuff
I got $10 knocked off my bill for the duration (18months or so) off my bill for an overcharge I got. I also got two free blazes 2 months before my contract was up for free as well. Plus, when/if they are bought out there is a good chance contracts will be altered/changed allowing you to get out of your contract early
Click to expand...
Click to collapse
when I had tmo a couple years ago it was 30 days. I just signed up early september, its down to 7 days :/
Goodbye_Alltel said:
Thanks for all the advice, guys. I feel like I have all the knowledge I need to go ahead with my plans. Now I just have to play the waiting game for the "right" one to pop up on Ebay. I will report back to this thread when I receive my blaze and whether I was successful with unlocking it, and any first impressions.
On a side note, does anyone know if the new 64 GB microSDXC cards are supported by the blaze? I just know that I'm gonna feel the pinch of 32 GB eventually, lol. (I already had to be picky and choosy about what was on my 16 GB card before it died)
Click to expand...
Click to collapse
nope. there's not many devices out there that support SDXC yet. As time goes on, it'll gain more popularity, but lets face it, as awesome as it is, the blaze is only a mid range device. I wouldnt trade it for any other phone out there, i love my blaze, but still.
jparnell8839 said:
when I had tmo a couple years ago it was 30 days. I just signed up early september, its down to 7 days :/
nope. there's not many devices out there that support SDXC yet. As time goes on, it'll gain more popularity, but lets face it, as awesome as it is, the blaze is only a mid range device. I wouldnt trade it for any other phone out there, i love my blaze, but still.
Click to expand...
Click to collapse
Well, that's mildly disappointing, but it doesn't affect my decision making about the phone. I'll have to somehow get by with only 32GB of storage. Speaking of which, how close is a solution to the camera only being able to save to the paltry internal storage? I do like to take lots of pictures with my phone, so this is obviously something I would hope to find a solution to.
Goodbye_Alltel said:
Well, that's mildly disappointing, but it doesn't affect my decision making about the phone. I'll have to somehow get by with only 32GB of storage. Speaking of which, how close is a solution to the camera only being able to save to the paltry internal storage? I do like to take lots of pictures with my phone, so this is obviously something I would hope to find a solution to.
Click to expand...
Click to collapse
You can do that with cm9. Idk why cm10 doesn't have it :/
Sent from my CM10 powered Galaxy S Blaze 4G
jparnell8839 said:
You can do that with cm9. Idk why cm10 doesn't have it :/
Sent from my CM10 powered Galaxy S Blaze 4G
Click to expand...
Click to collapse
Yeah. In a sense, CM9 has a bunch more features. When CM10 started, they basically started from scratch, and the focus was on project butter and some other things. Then they had to start forward porting their CM9 additions into CM10. There are a bunch of things in CM10 now that weren't there just a week or two ago. I think the camera thing will come, just like other features. It seems like the features are starting to come quicker too.
Keep an eye on the changelog. It lists the changes with each release
Goodbye_Alltel said:
On a side note, does anyone know if the new 64 GB microSDXC cards are supported by the blaze? I just know that I'm gonna feel the pinch of 32 GB eventually, lol. (I already had to be picky and choosy about what was on my 16 GB card before it died)
Click to expand...
Click to collapse
I bought a 64gig card off Newegg about 3 months ago and it's been working just fine in this phone. In fact, what I read online indicated that just about every "recent" Android phone had no problems reading them at all.
So hey, ther'es that.
And yeah, having 64gigs is nice, especially since this phone has such small amount of user storage on the phone.
Cirkustanz said:
I bought a 64gig card off Newegg about 3 months ago and it's been working just fine in this phone. In fact, what I read online indicated that just about every "recent" Android phone had no problems reading them at all.
So hey, ther'es that.
And yeah, having 64gigs is nice, especially since this phone has such small amount of user storage on the phone.
Click to expand...
Click to collapse
Is it standard sd or sdxc? I read the specs said it doesn't support it :/ but, trial and error trumps all I suppose
Sent from my CM10 powered Galaxy S Blaze 4G
jparnell8839 said:
Is it standard sd or sdxc? I read the specs said it doesn't support it :/ but, trial and error trumps all I suppose
Sent from my CM10 powered Galaxy S Blaze 4G
Click to expand...
Click to collapse
all 64gb microsd are categorized as sdxc, and most of recent android phones do work with them.
I just switched to T-Mobile and got 3 Blaze phones. They should arrive today. I only took them because they were free, and I didn't want to pay for GS3's. I'll be selling one right away after the Note 2 is released. If your still looking for one in a couple weeks, lemme know.
Rob the plumber said:
I just switched to T-Mobile and got 3 Blaze phones. They should arrive today. I only took them because they were free, and I didn't want to pay for GS3's. I'll be selling one right away after the Note 2 is released. If your still looking for one in a couple weeks, lemme know.
Click to expand...
Click to collapse
Dude, can I ask a HUGE favor? can you not root them immediately?
I'm trying to help the dude that's been helping me with the CM access. He wants to get a copy of a partition in a virgin state (ie... not rooted or modified at all). He's trying to find a way to reset the flash counter. I'm trying to assemble a stock ROM that will be pre-rooted and won't trigger the counter.
If you can avoid rooting 1 (or better yet, 2 in case more testing necessary), I'd really appreciate it. And it'll help the community in the end
I won't root them. What do you need?
Sent from my SGH-T769 using Tapatalk 2

[Q] My rant towards T-Mobile! Any suggestions?

Well, this is my 6th G2X from T-Mobile. I kept sending it back under warranty and receiving a refurbished phone that ended up giving me the same problems (I'm assuming if it SEEMS fine they just brand it refurbished and send it back out to save $$$). Of course, it's giving me all sorts of problems again but it's no longer under the t-mobile warranty (90 days for a refurbished phone is kind of ****ing stupid). It's less than a year old so it SHOULD be covered by LG.. The only problem is the IMEI of the phone says it's older than a year (because someone else had it before me) so they won't fix it unless I provide some PHYSICAL proof of purchase that has the date received and IMEI on it.
Here's the part that is driving me insane:
I call T-mobile and they say "Sure! Here's an order ID, just give that to LG and it will work. Don't worry". Even after questioning them multiple times they sounded very confident. I called LG and nope, nothing they can do with that so I call T-Mobile again and she tells me "just give them your IMEI, when they look it up it will have all that information". Again, she reassured me even after I asked over and over if she was sure so I called LG and they told me there's no such information and even though I argued and argued they wouldn't budge. So.. I call T-Mobile AGAIN and they tell me they will send out a receipt with all the information I need and they're so so sorry. I wait a week and nothing so I call back again and they don't even have a memo of what the CS said he would do and then told me there's no way they can help me. He then told me they would give me an early upgrade which was complete bull**** because the "upgrade" they offered was already available for me online. It's not a true upgrade, more like a 20% discount off a full price phone.
I'm at my wits end. I got this phone because of the hype and all that and now I have a phone that is technically under warranty but there's not a damn thing I can do about it. I've heard stories of people e-mailing the executives and getting stuff handled that way.. Would that be an option for me?
Keep badgering tmo about this, try and talk to a higher rank person each time.
Don't let them take advantage of you.
Sent from my LG-P999 using xda app-developers app
Xura08 said:
Well, this is my 6th G2X from T-Mobile. I kept sending it back under warranty and receiving a refurbished phone that ended up giving me the same problems (I'm assuming if it SEEMS fine they just brand it refurbished and send it back out to save $$$). Of course, it's giving me all sorts of problems again but it's no longer under the t-mobile warranty (90 days for a refurbished phone is kind of ****ing stupid). It's less than a year old so it SHOULD be covered by LG.. The only problem is the IMEI of the phone says it's older than a year (because someone else had it before me) so they won't fix it unless I provide some PHYSICAL proof of purchase that has the date received and IMEI on it.
Here's the part that is driving me insane:
I call T-mobile and they say "Sure! Here's an order ID, just give that to LG and it will work. Don't worry". Even after questioning them multiple times they sounded very confident. I called LG and nope, nothing they can do with that so I call T-Mobile again and she tells me "just give them your IMEI, when they look it up it will have all that information". Again, she reassured me even after I asked over and over if she was sure so I called LG and they told me there's no such information and even though I argued and argued they wouldn't budge. So.. I call T-Mobile AGAIN and they tell me they will send out a receipt with all the information I need and they're so so sorry. I wait a week and nothing so I call back again and they don't even have a memo of what the CS said he would do and then told me there's no way they can help me. He then told me they would give me an early upgrade which was complete bull**** because the "upgrade" they offered was already available for me online. It's not a true upgrade, more like a 20% discount off a full price phone.
I'm at my wits end. I got this phone because of the hype and all that and now I have a phone that is technically under warranty but there's not a damn thing I can do about it. I've heard stories of people e-mailing the executives and getting stuff handled that way.. Would that be an option for me?
Click to expand...
Click to collapse
ask for customer loyalty dept.
been with tmo 10 years, they do what i ask when i say ill cancel and they can stand in line with their hand out like all the other bill collectors cause they ain't getting **** else from me.
They always work something out with me.
Sent from my glorified LG pet rock™
justjackyl said:
ask for customer loyalty dept.
been with tmo 10 years, they do what i ask when i say ill cancel and they can stand in line with their hand out like all the other bill collectors cause they ain't getting **** else from me.
They always work something out with me.
Sent from my glorified LG pet rock™
Click to expand...
Click to collapse
The people I talked to were actually part of that department. I always say "retention" when the automated voice asks what I want and it sends me there. I guess I'll just keep calling them and maybe even ask to speak to a supervisor. Do you guys have any idea what I should ask for specifically? I've heard of some people getting entirely free phones because of crazy situations but I don't want to flat out ask for one
Xura08 said:
The people I talked to were actually part of that department. I always say "retention" when the automated voice asks what I want and it sends me there. I guess I'll just keep calling them and maybe even ask to speak to a supervisor. Do you guys have any idea what I should ask for specifically? I've heard of some people getting entirely free phones because of crazy situations but I don't want to flat out ask for one
Click to expand...
Click to collapse
I've dealt with T-Mobile retention more than I care to discuss, normally they'll find some way to reel me back in.
Has your relationship with T-Mobile lasted longer than 2 years? (Have you renewed a contract previously)
I ask because most (all?) cell providers in the US will not direct you to an actual Retention Rep until your account has aged beyond 1 contract term, instead you are re-directed to the escalation unit of the sales dept and they generally don't do anything useful.
Under the assumption that you have had your contract longer than 2 years, it sometimes helps to have inside information on how the retention process works in order to "sway" the rep into getting what you need. I've worked in a contact center for 2 major carriers and what's important is a rep's "Stats". For the retention dept the biggest ones are retention rate and 7 day repeat calls. Retention rate for T-Mobile is now different because of their new rate plan/phone structure and is likely irrelevant. However 7 day repeat calls are generally the basis for any rep to be judged on.
Speak to the rep in the most pleasant manner you can, and put the responsibility on them to help you find a resolution to your problem. Literally ask for their help, and ask realistic solutions to your issue. These are normally BS script replies, but it's all a game anyway. Next tell them what you want, and be firm (but still nice) about it. Let them know you have every intention of calling and speaking with as many people as required in order to resolve this concern, as you believe T-Mobile as your "service" provider should be responsible for your satisfaction. Be clear that you are not asking for the latest and greatest super phone, but it does need to function in the manner in which you were informed it would. This is a frustrating issue and you've wasted enough time trying to get some sort of result, and will continue searching for a resolution over the next couple of days if required. ** Retention Reps get a bonus based on the fact that their customer's wont be calling back and random surveys that are sent out **
While I wouldn't recommend leveraging the surveys as a negotiation point or even the fact that you know about their metrics, simply let them know your intention. Mention the fact you've already called several times already, and are becoming frustrated.
Asking for a manager in this situation often leads no where, management does not have stats (their bonus is based on their reps) and does not have their calls recorded or monitored by quality. It's much more difficult for a rep to say "no" then it will be for their manager.
If none of that works, you might just be SOL. I really hate to say it, but they aren't obligated to do anything about it (which is more BS in your case). Just do what you can, be nice, and hope for the best. I know when I was on the phones, if someone asked be for something with an attitude they didn't get anything in return for it.
Biohazard0289 said:
I've dealt with T-Mobile retention more than I care to discuss, normally they'll find some way to reel me back in.
Has your relationship with T-Mobile lasted longer than 2 years? (Have you renewed a contract previously)
I ask because most (all?) cell providers in the US will not direct you to an actual Retention Rep until your account has aged beyond 1 contract term, instead you are re-directed to the escalation unit of the sales dept and they generally don't do anything useful.
Click to expand...
Click to collapse
I've been a customer since 07'. It was originally a flexpay account and then about 1 3/4 years ago I upgraded to the regular contract.
I'm not sure how far I should try and push them because I've heard stories from a friend who had problems and they sent her a new smartphone (When the Galaxy SII was big). I just got off the phone with the retention guy and he gave me this offer: upgrade to the new "value plan" that's not a contract and he would waive the $50 fee (I am eligible on 4/5, and it would be free then) however I would have to pay ~$250 for a Samsung Galaxy SII. Does that sound fair? Or should I hold out for a better offer, because when I told him I would just call back again later to resolve this and I appreciated his help he said "Well, hold on, how about I waive the fee and try and get you with a new phone today?"?
Xura08 said:
I've been a customer since 07'. It was originally a flexpay account and then about 1 3/4 years ago I upgraded to the regular contract.
I'm not sure how far I should try and push them because I've heard stories from a friend who had problems and they sent her a new smartphone (When the Galaxy SII was big). I just got off the phone with the retention guy and he gave me this offer: upgrade to the new "value plan" that's not a contract and he would waive the $50 fee (I am eligible on 4/5, and it would be free then) however I would have to pay ~$250 for a Samsung Galaxy SII. Does that sound fair? Or should I hold out for a better offer, because when I told him I would just call back again later to resolve this and I appreciated his help he said "Well, hold on, how about I waive the fee and try and get you with a new phone today?"?
Click to expand...
Click to collapse
Keep track of names, dates, times called, use that information to ding previous agent, than next agent knows you'll do same to them
It may take a couple cycles of this but you'll find someone that after enough callbacks, will offer you a good deal.
Everyone's experience is different, also, when you get Akmhad the Indian on the line and he says his name is Dave, politely state that you cannot understand their accent and requested a native english speaker or to be transferred to another agent cause you can't understand, and hopefully that will dump you back in queue and get you into an American call center, this is how I've done it, and I find the girls with a.southern usa accent are the easy ones to work on to get what you want.
Sent from my glorified LG pet rock™
justjackyl said:
I find the girls with a.southern usa accent are the easy ones to work on to get what you want.
Sent from my glorified LG pet rock™
Click to expand...
Click to collapse
This is true on so many levels
TwitchyEye said:
This is true on so many levels
Click to expand...
Click to collapse
Ohhh man. lmao
I'm gonna regret saying that in such a "general" way. lmfao
Sent from my glorified LG pet rock™

Selling note 5 on jump program??.

So I have a note 5 on the jump program with tmobile, which is for 18 months.. I've been wanting to get the nexus 6p because I'm kind of burnt out of tw and all its restrictions, I actually left vzw and at&t for those reasons and joined tmo since they allow you to be free, but with Sammy that's not really freedom.. I put my S6 on swappa for sell but as we all know people on swappa are like craigslisters, basically want a new phone in awesome condition for free.. So I am considering putting my note 5 up for sale since I'll get more money.. I was told by a tmobile rep in a store near my home that I couldn't do that, that I'd have to keep the phone for the period of my lease.. Was wondering if the good folks here on xda could either confirm or know of a work around??.. Any help is appreciated thanks xda..
Edit : moderators not 100% sure if I put this in the wrong section as I was advised it be best to put in general section.. If that's correct can I delete this thread?..
Sent from my SM-N920T using Tapatalk
Yeah, if you are leasing the phone or don't outright own it, you can't sell it. Swappa won't allow it to be listed unless it's paid off, use their imei checker, it will tell you if you can even list it.
As long as you don't cancel your account and continuo doing your payments you will be ok, I myself got one note 5 from somebody on a plan, the buyer will always take some risks, Im guessing you will have to lower the price to get rid of it on craigslist
I sale my on Craigslist too i go am extra sep so the buyer feels safe I let them get a picture of my driver license that way they know I'm not doing nothing shady
Is it just Jump! or Jump! on demand. Big difference
If it's Jump, you can sell it yes but you still have to pay on it
If it's Jump on demand, you can't sell it because you're leasing the phone. It would be like leasing an apartment and then trying to sell it.
Regardless what others say, I would be pretty ticked off if I purchased a phone that still had payments on it or was under a lease. If it's jump on demand, you can't sell it legally, it's not yours.
Thread closed - see General thread linked below
Ducter said:
Regardless what others say, I would be pretty ticked off if I purchased a phone that still had payments on it or was under a lease. If it's jump on demand, you can't sell it legally, it's not yours.
Click to expand...
Click to collapse
Inclined to agree here - and let's continue discussion on this in the thread in the General section here: http://forum.xda-developers.com/tmo...ing-note-5-jump-program-t3259961/post64086217

BOGO is official on t-mobile get one free

The leaked offer became official. Here is the article. I read that people who pre-ordered, still can go for it.
https://newsroom.t-mobile.com/news/gs7-launch.htm
How does this offer work?
Buy a Samsung Galaxy S7/Galaxy S7 edge from a participating T-Mobile location and get a second Samsung Galaxy S7/Galaxy S7 edge of equal or lesser value free (up to a $779 value) via rebate on a Prepaid MasterCard® card. Existing customers must also add a line to your account, one of your two new Galaxy S7s must be on this new line. OAC. For well qualified customers.
Who is eligible for this ’Buy One, Get One Free’ offer? What are the requirements at the time of purchase?
New and existing customers are eligible. During the promotion period you must:
Purchase 2 eligible devices on Equipment Installment Plan (EIP) on a single account; credit check required.
New customers must open a new account and existing customers must add a line to existing account
One of the 2 Galaxy S7/Galaxy S7 edge devices must be on this new line of service
Pay all taxes and applicable down payments at time of purchase
Keep your account in good standing, including paying the monthly EIP balance for both phones
If you cancel wireless service, remaining EIP balance on phone becomes due
Not available in CT, RI or Miami/Dade county
How do I redeem the ‘Buy One, Get One’ (BOGO) offer?
Submit your rebate redemption at www.t-mobile.com/promotions. You will need the following information to complete the rebate submission:
T-Mobile phone number
Promotion Code (GS7BOGO)
Your T-Mobile account PIN (default is the last 4 digits of your SSN)
Then, within 30 days of the purchase of your second phone, submit your rebate redemption at www.t-mobile.com/promotions. You will receive your rebate as a Prepaid MasterCard® card in the mail within 8 weeks of this submission.
Where is this offer available?
This offer will be available at all participating T-Mobile branded retail locations, Customer Care, TeleSales and online at www.t-mobile.com. Not available in CT, RI or Miami/Dade county.
What if I’m in CT, RI or Miami/Dade, do I get anything?
Yes. If you buy two qualifying devices on an Equipment Installment Plan and add a qualifying line of service, we give you up to $779 back w/ Prepaid MasterCard® Card. Submit your rebate redemption at www.t-mobile.com/promotions. You will need the following information to complete the rebate submission:
T-Mobile phone number
Promotion Code (GS7BOGO)
Your T-Mobile account PIN (default is the last 4 digits of your SSN)
When does this offer end?
The ‘Buy One, Get One’ promotion is a limited time offer, so get it while you can!
Do I have to trade-in my current device?
No trade in is required to participate in this offer.
Does it require me to bring over my number form my current carrier?
If you want to keep your existing number you can but at this time it is not required.
What plans qualify?
Any Simple Choice postpaid rate plan qualifies.
What devices are eligible?
The Samsung Galaxy S7 and Samsung Galaxy S7 edge are both eligible for the ‘Buy One, Get One’ offer.
Is there a limit to the number of devices I can purchase?
Customers can get up to 2 free Samsung Galaxy phones per account.
Do T-Mobile @work customers qualify?
Yes. @work customers are also able to get up to 2 free Galaxy S7/Galaxy S7 edge phones per account.
Will T-Mobile cover my switching costs if I take advantage of this ‘Buy One, Get One Free’ (BOGO) offer?
Absolutely! When you switch to T-Mobile you can get up to $650 or more to cover you costs when you trade-in your device. This offer can be combined with the Galaxy S7/Galaxy S7 edge BOGO.
Can JUMP! On Demand customers take advantage of the offer?
The Galaxy S7/Galaxy S7 edge ‘Buy One, Get One Free’ (BOGO) offer cannot be stacked on top of the JUMP! On Demand early upgrade benefit.
I already bought a Samsung Galaxy S7/Galaxy S7 edge. Can I get one free?
Yes. If you bought the first Galaxy S7/Galaxy S7 edge on an Equipment Installment Plan (EIP), you may also purchase a second Galaxy S7/Galaxy S7 edge on EIP, then add a line for that second device and, if you meet the requirements, you will be eligible for the rebate.
I already got the Galaxy S7/Galaxy S7 edge with JUMP! On Demand. Can I get one free?
An Equipment Installment Plan (EIP) is required for this ‘Buy One, Get One Free’ (BOGO) offer. Customers who who already got their Galaxy S7/Galaxy S7 edge with JUMP! On Demand enjoy many benefits including the most flexibility to upgrade whenever they want at no additional cost. JUMP! On Demand customers looking to purchase with the BOGO offer will need to end their JUMP! On Demand plan and purchase using EIP, and ensure that they still meet all other eligibility criteria.
Why can’t I get one free with JUMP! On Demand?
JUMP! On Demand is a program designed for customers who value flexibility over ownership. Unlike with Equipment Installment Plans, customers who choose JUMP! On Demand get tremendous value in that they are able to upgrade to a new phone whenever they choose. Having both programs allows customers to choose the benefits that best meet their particular needs.
I already got two of Samsung’s new devices (Galaxy S7/Galaxy S7 edge) on an Equipment Installment Plan. How do I get my rebate for one?
Please make sure that you added a line, and meet the requirements. If you do, submit your rebate redemption at www.t-mobile.com/promotions no later than 30 days after the purchase of the second device.
When do I have to complete the rebate by?
You must complete your rebate submission within 30 days of the purchase of your second eligible device.
Is there a way to track my online rebate?
If you want to track your online rebate, please go to www.t-mobile.com/promotions and use the “Promotion Status” link in the upper left hand corner.
Source
The question is if people who bought the phone in full can just return the phone and get this offer. Because it doesn't make sense to leave a free phone on the table.
omf05 said:
The question is if people who bought the phone in full can just return the phone and get this offer. Because it doesn't make sense to leave a free phone on the table.
Click to expand...
Click to collapse
It requires an added line - probably with some tough requirements
http://forum.xda-developers.com/showpost.php?p=65746532&postcount=15
Yea the newly added line requires a 24-mo financial agreement.
EclipseEntity said:
Yea the newly added line requires a 24-mo financial agreement.
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That's true a new line is a must. Since my wife doesn't care about her number, we got her a new line and will cancel her old one. I called and confirmed this and the new phone is on the way.
matteosaeed said:
The leaked offer became official. Here is the article. I read that people who pre-ordered, still can go for it.
https://newsroom.t-mobile.com/news/gs7-launch.htm
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This should be added to the top:
http://www.t-mobile.com/offer/galaxy-s7-faq.html
Just got the BOGO offer. Dialed 611, told them I wanted to add a line. From there, once I was connected with Sales, I told them I preordered a S7 Edge (I already have it, but I didn't mention that--even though it's pretty obvious since I'm a new customer and wouldn't be able to dial 611 from my old phone lol) and wanted to preorder another one so that I can do the BOGO offer. CSR didn't know about the offer yet, so he asked supervisor. As long as you order it before your order is completed (so before launch I'm guessing?), you are eligible for the BOGO. Paid about $460, have my order already being processed and almost ready to ship.
Once you get it you have to apply for the rebate I guess and you get the card with all the money for the device on it... Still charged monthly for it.. Only thing I wish is that device is just waived from bill. I guess you can still do that by using the card to directly pay off the EIP though..
TLDR; everyone here that has the phone or preorder it can still take advantage of this offer.
Great deal, came at a time where I was actually going to buy another phone for my boyfriend anyways, so I'm pretty stoked I got it for free lol.
Edit: The promocode doesn't work yet. But you have 30 days to submit the offer anyways.
StrumerJohn said:
Just got the BOGO offer. Dialed 611, told them I wanted to add a line. From there, once I was connected with Sales, I told them I preordered a S7 Edge (I already have it, but I didn't mention that--even though it's pretty obvious since I'm a new customer and wouldn't be able to dial 611 from my old phone lol) and wanted to preorder another one so that I can do the BOGO offer. CSR didn't know about the offer yet, so he asked supervisor. As long as you order it before your order is completed (so before launch I'm guessing?), you are eligible for the BOGO. Paid about $460, have my order already being processed and almost ready to ship.
Once you get it you have to apply for the rebate I guess and you get the card with all the money for the device on it... Still charged monthly for it.. Only thing I wish is that device is just waived from bill. I guess you can still do that by using the card to directly pay off the EIP though..
TLDR; everyone here that has the phone or preorder it can still take advantage of this offer.
Great deal, came at a time where I was actually going to buy another phone for my boyfriend anyways, so I'm pretty stoked I got it for free lol.
Edit: The promocode doesn't work yet. But you have 30 days to submit the offer anyways.
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Did the same thing and they didn't even care if I had the S7 Edge already and I told them that I would cancel my other line and they said as long as you add a line that's all they care about. So there ya go.
Wonder if i can do this and still get the VR headset and netflix.
As long as you regester device before the end date for that. This doesn't affect the pre-order bonus.
ipaq_101 said:
This should be added to the top:
http://www.t-mobile.com/offer/galaxy-s7-faq.html
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Click to collapse
Cool. will do
Thinking about getting my brother a phone to replace his LG G3 with this. Anyone see a reason the below scenario won't work?
I was going to pickup an S7 tomorrow in store and add a new line in order to get the BOGO from my S7 Edge. After activating it, take the SIM out and put his in it. Although we'll initially have to pay $10 + EIP for the S7, once the reimbursement card comes in the mail, I'd pay off the EIP and the phone would be owned outright. I'd then cancel the new line and get the $10 off my account. The only hitch I see is that cancelling the line makes the full balance due on the phone, but it would be paid off in full, so that wouldn't affect anything.
Am I missing anything obvious?
NotATreoFan said:
Thinking about getting my brother a phone to replace his LG G3 with this. Anyone see a reason the below scenario won't work?
I was going to pickup an S7 tomorrow in store and add a new line in order to get the BOGO from my S7 Edge. After activating it, take the SIM out and put his in it. Although we'll initially have to pay $10 + EIP for the S7, once the reimbursement card comes in the mail, I'd pay off the EIP and the phone would be owned outright. I'd then cancel the new line and get the $10 off my account. The only hitch I see is that cancelling the line makes the full balance due on the phone, but it would be paid off in full, so that wouldn't affect anything.
Am I missing anything obvious?
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Click to collapse
Double check but i think someone said you have to keep the line for 24months.
NotATreoFan said:
Thinking about getting my brother a phone to replace his LG G3 with this. Anyone see a reason the below scenario won't work?
I was going to pickup an S7 tomorrow in store and add a new line in order to get the BOGO from my S7 Edge. After activating it, take the SIM out and put his in it. Although we'll initially have to pay $10 + EIP for the S7, once the reimbursement card comes in the mail, I'd pay off the EIP and the phone would be owned outright. I'd then cancel the new line and get the $10 off my account. The only hitch I see is that cancelling the line makes the full balance due on the phone, but it would be paid off in full, so that wouldn't affect anything.
Am I missing anything obvious?
Click to expand...
Click to collapse
I think you'd have to keep the line, and you're correct about the full balance when cancelling the line. Also keep in mind, that this wipes out the Jump on Demand if you're on it. The guy at the store told me that they're trying to get rid of the JOD anyways. So, technically you'd have to keep the phone for 24 months.
Man I bought mine outright... I am dissapointed right now. Now I have to jump through hoops just to get one free... I hope they can make exceptions for people.
T/ROC said:
Double check but i think someone said you have to keep the line for 24months.
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The fine print I read does mention the full balance coming due if cancelled, but that would be $0 if paid off using the card. Unless it's like a cable TV agreement when you receive the $400 card and is essentially a 2 year agreement to keep the device active.
Tidbits said:
Man I bought mine outright... I am dissapointed right now. Now I have to jump through hoops just to get one free... I hope they can make exceptions for people.
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Worst case, return the phone and immediately re-buy it on EIP. Wait a week and pay off the balance.
jump through hoops. such a pain and i gave to do it and wait a few weeks potentially
matteosaeed said:
I think you'd have to keep the line, and you're correct about the full balance when cancelling the line. Also keep in mind, that this wipes out the Jump on Demand if you're on it. The guy at the store told me that they're trying to get rid of the JOD anyways. So, technically you'd have to keep the phone for 24 months.
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T-Mobile doesn't technically do 24 month contracts anymore. As long as you pay off your EIP for the phone, you are good to close the line. I would keep the line open for 2-3 months to be safe so the rebate can be fully processed.

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