it started 2 days ago. my mobile data is not working, although my signal is OK (i can make calls or send sms, but I cannot open any website, whatsapp,... unless I am using WiFi).
I have reseted the phone, factory reset, hard reset. Switch it off and on several times. Remove and put again the sim card.
My Company is 3 UK, and it seems to work perfectly ok. Asking some friends with this company, it works for them.
Nothing happened to the phone these last days which made it to stop working. I don't really know when it started because I mostly use WiFi all time, but I realised definitive yesterday it was not working.
on status it says network 3, but then says mobile network type unknown, voice in service / data out of service, mobile network state unknown, my phone number unknown.
although as said, I can perfectly call and so.
the phone is not rooted, I am using everything as it came by default, updated to 4.4.4 it was a network free phone bought in Tesco
Related
Morning all
We have an issue with my wife's S6(UK, stock up to date software, EE network)
A day ago if she tried to make a call and she just got a message stating 'Not registered on network. She's not getting any incoming calls or text messages either. And not able to use mobile data (wi-fi ok)
Tried all of the normal things, restarts, manually selecting network etc. The only thing that solves the issue is to select 2G only in the network settings, then calls and texts are ok, but obviously mobile data is non existent.
We have been though the troubleshooting with EE on the phone, part of this was to try another SIM which did not solve it, so we know the problem is with the phone.
Also done full factory reset last night, did not help at all.
Any ideas apart from sending it for repair, as EE are telling us?
Not wanting to root or modify in any way that is going to void warranty
Thanks in advance
Tl;dr: OPO refuses to connect to my default home network, instead chooses roaming. Cannot text or call and data will not work on roaming (they used to).
BACKSTORY
Hello, my OPO was working almost perfectly for 2 years without any significant damage like water or drops. Then, in November of 2016, I went on a trip to Europe for a few months (I live in Canada), and used my OPO occasionally there, by roaming when I needed to make calls. (Used my regular cell plan with an extra worldwide option)
When I got back to Canada, I had a stopover flight in Toronto, where I was able to connect to my HOME network and make a call and some texts. Also used some data during this time. Then, I flew the rest of the way to Vancouver. There, I was able to connect to my HOME network and send some texts and use data for about an hour. That was at the end of February.
THE PROBLEM
Since then (last 1.5 months) I have been unable to connect to my HOME network. My OPO will only connect to the AWAY/ROAMING network, even when I go into Network Operators and manually force HOME - it just says it's unable to connect at this time.
When connected to AWAY, I typically can not do anything. However, sometimes, I will be able to receive calls, and send and receive texts. No data, and no sending calls. Before this whole problem started, I was usually able to call and text and use data on AWAY.
WHAT I HAVE TRIED
Choosing different Network Operators, different Network Types (WIND is WCDMA). Problem persists.
Deleting and creating new APNs from the current information on carrier's site. Problem persists.
Ensure that my OPO can read the IMEI. It does
Went to carrier (WIND, aka Freedom Mobile) and tried the store's demo SIM that uses an alternate account. Problem persists.
Carrier tried my SIM in their own phone. Worked on that phone.
Carrier gave me a new SIM for my account.Problem persists.
Reset my OPO to factory defaults, including apps and data. Problem persists.
Format my OPO and flashed different ROMs (including various CM and stock releases from KitKat to Nougat). Problem persists.
Flashed different modems available for OPO from the various original CM11 ROMS, as well as one from a CM12 ROM. Problem persists.
Tried the SIM card from a friend's phone on a different carrier (Virgin Mobile in Canada).Problem persists.
Removed my StyleSwap cover and ensured antennas and antenna pins were clean and making contact. Problem persists.
Tested Wi-Fi, Bluetooth, NFC, and GPS to ensure other antennas were working. They are functioning
Use online tool to see if IMEI is blacklisted. It is not, and problem persists.
Took my OPO with me when travelling to various parts of British Columbia over 100KM away to test different cell masts. Problem persists.
CONCLUSION
That is as much detail as I can think of. I would be happy to provide more if it may help. I already had a chat with OnePlus's live support and email, and was told I would need a repair, which would cost a few hundred dollars.
I am also thinking about buying a used/broken OPO for cheap and swap the motherboard, however there are not many available near me right now, and this also carries some risks akin to buying stolen phones.
I am pretty tech savvy, so feel free to go into as much detail as you can.
Thank you for any and all the help you are able to give!
Recently got a Phone as the titles says, Unlocked Docomo Samsung S4 SC-04E 14.1 lineage OS.
Installed my AT&T SIM from my troublesome OEM Samsung S4 i337 into the Lineage S4 and everything worked fine for about 10 days after setting it up and using it.
Then it suddenly stopped connecting to AT&T Mobile Data, so no email, no internet, but can still make/receive phone calls, and send/receive Text messages.
If connected to WiFi, everything is good with all functions.
When not connected to WiFi, the Mobile data Symbol is lit up and, it says AT&T, and every setting I look at, including dialing *#*#4636#*#* it shows AT&T as the network, but that's the one place it shows it is Not connected to data and the ping test fails.
Spent days and hours talking with AT&T Tech support and they couldn't get it to work, so they sent me a New SIM card, which did not help either.
I then went to an AT&T store and they could not fix it, so I tried numerous times using those "how to fix no Mobile data connection" with no results.
My thought is why was it working fine with Mobile data for so long, and then stop working.
Would this have something to do with the Lineage OS.
My other question/thought/last resort at this time, is how to clean reset the phone without losing the Original Lineage 14.1 settings, and start over by putting my SIM card in to see if it Connects to Mobile data on it's own like it did originally.
Any help is appreciated.
Regards, Frank
Hi.
I have HTC U11, Dual Sim, the International version that I bought from China.
After that, I have changed the CID for it on the Taiwan version.
Currently, it is:
HTC_U-3u
Android 9
Software number 3.22.709.2
Rooted, not custom rom.
I have been used it with several MVNOs (Mint, Hello mobile) that are working on T-Mobile network for the last 1.5 years. Currently, I use Hello mobile.
All worked fine (4g, voice, text, data) until last week.
From the last week, Mobile data is not working anymore. It always shows as "Disabled" when I try to enable it, and no icon in the status bar. Meanwhile, voice and text are working fine.
I didn't do any system updates or new soft installation on my phone.
I tried to reset network data, reboot, checked with support (no issues with my number), checked APN with t-mobile recommended, changed mode on 3g, 2g, and without success, mobile data is not working.
I tried to put my sim card in another phone that I bought here in the US and the mobile data is working fine there, I see the LTE icon, and so on.
Also, I checked my phone with a sim card from ATT, and the same issue, voice, and text are ok and no mobile data.
The Signal Spy app shows me that the phone connected to Band 4 (1700). I checked T-Mobile and ATT websites and see that this Band in the list of supported 4g bands.
Also, I checked the compatibility by IMEI on websites and it showed me that only WiFI-Calling and VolTa will not work on my phone, but common 4g data is supported.
So seems all should be work fine but it is not. I found some posts on Reddit that T-Mobile wanted to change some Bands from 4g to 5g, but I don't know if it is the root of my issue.
Does anyone have this issue with this phone in the US on T-Mobile?
I don't know what it was but today Mobile Data started to work, the whole past week I had no mobile data connection.
I recently bought a Note 20 ultra off eBay about 3 weeks ago. I have Page Plus and have had them for about 10 years. I called Page Plus and registered the phone or SIM and IMEI and I had no network data but Wi-Fi, SMS and phone (over Wi-Fi I guess) is working but if I turn the Wi-Fi off there is no internet. I contacted Page Plus several times but by the 10th phone call I was going nuts so I assumed it was a bad card & ordered a new SIM, however it is the same situation. I'll submit any info needed, I really need to get this straightened out quickly, my mom is in the hospital and even though most of my calls are coming through I need to make sure everything on the phone is working In case of an emergency. When I'm driving down the road I cannot get any phone calls or text messages.
Device settings...
No one?
Seems like Samsung screwed something up
I had a S20 PLUS (G986U / u1) which was working fine on android 12. Factory Reseted it, gave it to someone who updated phone via ota and now it has no data
But my case is different, I I can't even type out apn for mobile data, when I press the Access Point Name nothing happens, doesn't let me in the apn menu to add/change it
Hey! I'm having the same issue with my Note 20 Ultra, US edition! I can make calls, but mobile data is not active and I also can't change the APN! The menu is not opening at all and also, it's not greyed out!
P.s. - from India, with Airtel SIM.
Mine is Solved! I think it has something to do with the ICCID, SIM or ESIM situation. See attached photo. I called Page Plus for the fifth time and told them my network showed as disconnected. She reset my account & I went through a certain order of steps, I shut my phone off, removed my SIM card (gave her the number again, for the 5th time), restarted, reinserted my SIM, turned data on, roaming off & Wi-Fi off, restarted my phone, toggled between wifi off & on & Boom! The LTE sign popped on, now I'm able to use both, the LTE sign doesn't show when I'm signed into a Wi-Fi network but the mobile data is now definitely working. Hope that helps.
Glad it worked out for you!
My situation is a bit difficult as it's not an Indiam handset (Samsung released the Exynos mode here) and my current service provider (Airtel) has no idea about my situation.
Will keep looking, if someone can crack this!