Nexus 5 / 7 Lollipop - Canon CameraWindow App - Nexus 5 Q&A, Help & Troubleshooting

Hello,
I'm posting on here because I've exhausted all resources in terms of trying to get help and seeing if there are any suggestions that someone might have on the issue.
I purchased a Canon G7X a few months ago, and have been using Canon's CameraWindow app for Android. It worked flawlessly with KitKat and allowed me to connect my phone/tablet to my camera, to operate and to download pictures off the phone.
My troubles started when I updated to Lollipop. After that point, I always got a ! when I connected to the camera's access point. I also tried to connect the camera to my phone using tether, but that also did not work.
I've posted on Canon's FB and also tried their support but of course they're pointing fingers at the Android version, and a lot of reviewers of the app are also reporting that it is not working with Lollipop.
I updated my Nexus 7 to Lollipop 5.0.1 and it has not remedied the issue.
So at this point I'm lost as to what I can do. I'm hoping someone might have a suggestion... or should I just wait for one of the two parties to figure this out? Yes I could use an Eye-fi SD Card, or take the SD Card out of the camera and offload the pictures, but that seems so archaic now.
Thanks in advance!

I can confirm lollipop incompatibility... And I can't find a way to contact canon...
---------- Post added at 05:14 PM ---------- Previous post was at 05:12 PM ----------
http://www.forums.usa.canon.com/t5/...droid-lollipop-with-nexus-5-phone/td-p/128241

Nexus 4 lollipop
Also not working on Nexus 4 with Lollipop. However I never tried with KitKat before, so I have no info if that was working.
I'm very angry about this as I just purchased my camera (PS N) exactly for having this feature and it turned out that not working.
I hope Canon is watching the user responses and start to act as a serious manufacturer finally.

It probably isn't compatible. In the Play Store for that app, it gives you options to contact the developer by e-mail or to go to their site. Have you tried that?

I've tried:
This message was automatically sent by theCanon*CameraWindow Support Team.
Thank you for contacting us.
Canon*offers support pages for each application.
To get support for*Canon*CameraWindow, access the URL below.
http://www.canon.com/cwa
Click to expand...
Click to collapse
Tried to open a ticket too, a month ago

It's likely a Lollipop compatibility issue with the app, not the camera or phone, so you'll have to wait for them to update it.
It seems Canon's CameraWindow was last updated September lol..
My Sony RX100M3 connects with my Nexus 5 using the Sony PlayMemories app just fine, it was updated for Lollipop I believe some time last year in November/December.

I can confirm that it works on my Tablet running 4.4.2 but not my phone running 5.0.2. It's a Lollipop Compatibility issue.

Canon G7X Wifi Android Connection Issues
I just bought this camera and found it impossible to connect to the camera's hotspot with a Nexus 5 and One Plus One. However, turning on a hotspot on the phones and connecting to that from the camera worked. YMMV, but hope that helps someone else stumbling across this thread.
There are some possible leads in the OPO forums (that I didn't test) about flashing stuff to do with DHCP or possibly setting static IP with settings like this:
IP: 192.168.0.2
Gateway: 192.168.0.1
Subnet prefix length: 24
DNS1: 192.168.0.1

Related

NEC Terrain Rooting and Flashing Guide

I am starting this thread to be a place for Terrain owners to come for the latest info on how to root and flash their phones. The Terrain is one of the best "rugged" phones on the market, but it has been abandoned by it's manufacturer, leaving owners to find their own solutions to problems and upgrades. This is actually a good thing price wise as you can now buy a brand new Terrain for less then $85. The Terrain has about as of hardware specs as any other ruggedized smartphone on the market currently, but at one third or a 1/4 of the cost. This makes this phone a huge attraction to anyone who is looking for a rugged waterproof phone on a budget and is why this guide is essential for users.
The NEC Terrain still has plenty of life left and this is why we need to come together and find solutions for it. Please feel free to post you success stories in rooting and flashing your terrain to this thread for the benefit of all. Hopefully, will be able to form a complete guide from all the information that get's posted here.
Thanks.
Hi!
I myself just today recieved this phone, and it would be great at least to debloat it.
Previous threads on XDA, just for reference:
NEC Terrain: ADB/CDC Serial Driver, 3e Recovery Password, and Root
[Q] Rooting NEC Terrain
[Q] Unlocking of NEC Terrain SIM/Root
gamerka said:
Hi!
I myself just today recieved this phone, and it would be great at least to debloat it.
Previous threads on XDA, just for reference:
NEC Terrain: ADB/CDC Serial Driver, 3e Recovery Password, and Root
[Q] Rooting NEC Terrain
[Q] Unlocking of NEC Terrain SIM/Root
Click to expand...
Click to collapse
Thanks for the post and the links. It appreas that much of the information on these links are still a work in progress. Hopefully this work will continue and we can create a How To guide from this.
For those that may be interested. You can buy the NEC Terrain Unlock on Amazon for $79.99. Here is the link.
http://www.amazon.com/NEC-Terrain-UNLOCKED-WaterProof-DustProof/dp/B00KZPI04S/ref=sr_1_1?s=wireless&ie=UTF8&qid=1405614968&sr=1-1&keywords=nec+terrain
For full specs on this great phone you can go here.
http://www.gsmarena.com/nec_terrain-5553.php
Well, I almost bricked it few days ago. :good:
I read a thread about a patch to unlock GSM in CDMA phones and saw there a code to enter some hidden menu. I entered that menu and messed a little with band settings (wanted to get LTE to work with my operator). Next thing I know Terrain stopped receiving any GSM signal and for next hour I tried to fix it. Factory reset got me 2G signal and that's all.
It turned out that the only way to fully fix it is to re-flash firmware or radio module and as we know that can't be done.
Well, this is not about unlocking or flashing, but it is a solution to another problem I and many other have been having with the predictive text bar blocking critical function keys from being accessed. The predictive txt bar is a function of the Adaptxt keyboard app and disabling it does remove that bar, but the keyboard also loses all special character function, upper case letters and numbers. After trying more then a dozen keyboard apps to replace adaptxt, I found one that works and brings back all keyboard functions without the stupid predictive text bar. It is called TouchPal.
https://play.google.com/store/apps/details?id=com.cootek.smartinputv5&hl=en
Forgive me for this slight OT-posting, but it's not that easy to find people with this device - let alone an unlocked one. I'm located in Germany and the device runs just fine - except for the fact that Tethering does not work - neither USB nor WIFI. The PC can connect to the phone, however the connection in Windows 7 always is shown as being limited (no internet access), while internet on the phone works fine.
GMail - as well as some other functions of google also rarely sync and basically just do so on request, while they sync just fine when being connected to Wifi. And no, background data are not restricted in the settings.
Has anyone experienced something similar?
laserdrome said:
device runs just fine - except for the fact that Tethering does not work - neither USB nor WIFI.
Click to expand...
Click to collapse
I have the same problem! After few minutes of "thinking" phone reports "There is a temporary nework problem... bla, bla, bla"
Is there any suggestions how to fix it?
iDomino said:
I have the same problem! After few minutes of "thinking" phone reports "There is a temporary nework problem... bla, bla, bla"
Is there any suggestions how to fix it?
Click to expand...
Click to collapse
Well actually I know that message as well. For me changing the APN helped. You could also try to restart the phone. I just remember I also had this problem sometimes. But like I said - even without that particular message I would not get tethering to work.
iDomino: Do you also experience the problem with syncing that I had?
That's funny, actually I haven't noticed syncing problems untill I read your posts. I myself have all the same problems that you mention.
Even more of that, Terrain has some silly feature that TURNS OFF WI-FI if it thinks that that hotspot has no internet connection. It is massively annoying and can drain all your data traffic. The only solution that I found is to install the app "Smart Wi-Fi Toggler", it constantly turns wi-fi on if terrain turns it off, but only in places where I turned wi-fi on myself (like home and work).
It's a pity the phone has so many flaws and due to its tight security and the locked down NEC mobile devision no one can do anything about it. I wonder if this just affects the users who use an unlocked phone outside the US or if people in the US have similar problems. I have tried contacting NEC about this - actually about providing us with some kind of unlock mechanism - but all I got was this:
"Dear Sir,
Thank you for inquiry.
We, however, regret to inform you that our phone is not available about your request.
If you have any issue, would you try to contact the company or shop where you have purchased this model, who might be of help to you.
Thanks and Best Regards,
Fujii /NEC"
By the way, I discovered a new bug: When Roaming the actually used Network-Provider is not shown and I also didn't find a way to choose one...
Do you also experience the problem with syncing that I had?
Click to expand...
Click to collapse
I had some sync problems and I don't know working methods to fix it.
First time I solved it this way:
turning off apps sync -> open Gmail app -> it will show notification offering to enable synchronization -> use it -> sync works.
But this solution worked just once. (
Other time sync turns on by itself after one day disabled.
P.S. My Nec reboots while connecting via USB to ubuntu laptop.
Battery life
Can someone tell me how your Terrains battery hold up charge? Because mine discharges completely in about 10 hours (without using phone at all). I think it's wakelock problem.
iDomino said:
P.S. My Nec reboots while connecting via USB to ubuntu laptop.
Click to expand...
Click to collapse
Does it crashes once or infinite loop begins? I had infinite loop problem while connecting NEC Terrain to Ubuntu, Linux Mint, Debian or CentOS. Removing "ModemManager" package solved it.
FFDA said:
Can someone tell me how your Terrains battery hold up charge? Because mine discharges completely in about 10 hours (without using phone at all). I think it's wakelock problem.
Does it crashes once or infinite loop begins? I had infinite loop problem while connecting NEC Terrain to Ubuntu, Linux Mint, Debian or CentOS. Removing "ModemManager" package solved it.
Click to expand...
Click to collapse
My phone works about 25-30 hours (30 min. calls, 5-10 sms, 30 min. messaging, 2 hours e-mail, internet & other applications. No video/gaming/music at all).
Infinite loop. Removing "modemmanager" helps! Thank you! :laugh:
Also got spontaneous rebooting after installing FTP Client made by Zifero. :silly: Removing app solved the problem.
Dreaming about root and working wi-fi tethering.
Who have usb driver of nec terrain? I need it, thanks
zolahn said:
Who have usb driver of nec terrain? I need it, thanks
Click to expand...
Click to collapse
Maybe this topic will help.
Cpu-z shows only 665MB RAM on device... Where are another 335MB???
Lets continue discussion in one thread!
http://forum.xda-developers.com/showthread.php?p=59514154#post59514154
I created a GitHub repo to collect information, also on how to disable apps (since thats as good as it gets for now).
Another Terrain user here!
Hi guys!
i am Kharl
i am another Nec Terrain user here!
due my lifestyle, i needed a phone which could gives me reliability and power under ANY circunstance, that could be done by any rugged phone, BUT i needed querty keyboard, fm radio, gps, gyroscope, accelerometer, loud speakers, that could work worldwide and touchscreen... the only one with those features was the Terrain... and with the extra, that it is amazingly cool, i dont know opther but i find this phone really cute, very sober and elegant design.
well, i live outside USA so, for me, to work it couldnt be locked to ATT, so i was able to get one unlocked.
my phone has almost all the problems you mentioned, althught i am still happy with it and i am not going to change it because its problems does nto interfere a lot with me, BUT of course id like to get those problems sovled.
trying to solve the problem i bough three of thes phones and all the three had the same problems
the first one was by mistake, locked to att, but it had the same problems, random restart and locked hotspot, i sold it, i got a second one, works with any sim, everything fines, but with the same problem, random restart and no hotspot, i bought a third one to see if the problem was with my particular phone... and n luck the same problems.
it has some other minors problems, like no stereo audio recording despite it has two mics and IT STATES IT CAN record in stereo, but thats not a problem, i can deal with that, and sometimes the people at the other side (while in a call) says my voice sounds like from within a box (lack of trebble or too much bass) and when i press the check too much to the phone boddy there is also clarity sound problem.... but thats ok....
regarding the two main problems
random reboot and hotspot
many of us suspect what the cause is
for the random reboot many could think it is a installe app which is causing it... NO, because it does it at factory state, to solve that i dotn think root is needed, there is a certain factory process that is causin to reboot, the reboot is VERY random, could doit threee times in a day or could happen only three times in a week, what i have notice is that it happe lessoften in cold weather.
the hotspot problem IT IS cause because att locked that function, even when the phone is ulocked, that part remain locked because ATT.
what about you guys?
u can try hard reset for begging

[Q] Nexus 5 Wi-Fi issue: hardware or software ?

Hi, guys
I know it is a recurring subject, but every thread I've found says to reset or do some trick with the OS to get it solved...
My Nexus 5's Wi-Fi hardware seems to be off (or non-existent). I took some screenshots, which I include here.
1. The "Settings" screenshot shows the "gray-shaded" Wi-FI button;
2. The "Status" screenshot shows that there is no Wi-Fi MAC address available;
3. The "INFO" screenshot was taken from dialing << *#*#4636#*#* >> (wifi status testing) and shows that Wi-Fi is not recognized
The thing here is that this is my second Nexus 5. The first one had the same error and Google replaced me with this one. First time, it took less than 1 month to the error to show up. This time, it took more than 1 month.
If you guys could at least identify this as a hardware or software issue, I would appreciate very much.
Thanks!
It happened to me too, please help.
In this post http://forum.xda-developers.com/google-nexus-5/help/wifi-stuck-t2721643
anunymos said:
It happened to me too, please help.
In this post http://forum.xda-developers.com/google-nexus-5/help/wifi-stuck-t2721643
Click to expand...
Click to collapse
There is good info in that thread.
1) Delete /data/misc/wifi and /data/misc/dhcp and reboot.
2) Try a different ROM/kernel, is a kernel issue a lot of times.
Hardware problem
I've just spoke to Google's support team and they told me it is a hardware problem. It seems I am terrible unlucky to get this problem twice with different devices (same model). Well, I'm giving it a shot and asking for my third replacement. Supposedly, it is the fair way to go. I strongly advice if you got the same problem to ask Google for a replacement.
Thanks to all that tried to help.
Google does not claim that this is a hardware problem, but they immediately offered to replace the product.
I do not believe this is a hardware problem because the product worked great, and only after a few updates 4.4.1, 4.4.2, 4.4.3 and 4.4.4 is screwed.

360 cam problems

I received my 360 cam yesterday and updated/installed the software for it but I still can't get it to work. The app opens fine and will connect to the camera but will either say it is unavailable or will display the image from the camera before closing and going to the home screen and saying it's unavailable. It also won't recognise the micro as card I put in that works perfectly with every other device I have used it in.
eremeya said:
I received my 360 cam yesterday and updated/installed the software for it but I still can't get it to work. The app opens fine and will connect to the camera but will either say it is unavailable or will display the image from the camera before closing and going to the home screen and saying it's unavailable. It also won't recognise the micro as card I put in that works perfectly with every other device I have used it in.
Click to expand...
Click to collapse
Had these same problems with mine. Oddly enough fixed it completely when I uninstalled my VPN adblocking app... disabled the adblocking didn't work, but uninstalling did. Very strange.
This camera still sucks though as far as I can tell. Apparently it's not compatible with Google Cardboard... like.. seriously? I haven't found any way to view 360 degree videos in a side-by-side manner to support Cardboard. Your options are apparently just moving the phone around in a non-VR fashion, or buy LG's own headset....?
Octoxan said:
Had these same problems with mine. Oddly enough fixed it completely when I uninstalled my VPN adblocking app... disabled the adblocking didn't work, but uninstalling did. Very strange.
This camera still sucks though as far as I can tell. Apparently it's not compatible with Google Cardboard... like.. seriously? I haven't found any way to view 360 degree videos in a side-by-side manner to support Cardboard. Your options are apparently just moving the phone around in a non-VR fashion, or buy LG's own headset....?
Click to expand...
Click to collapse
Phone connects to device (Bluetooth for initial connection, then WiFi direct). Makes sense that VPNs would cause issues
Anyways, the workflow is kinda weird... if you mount the camera/SD card and download the raw video, the Raw video consists of two circles with no optical corrections(black borders around the two circles)
See photo under #1 for an example: http://mediashift.org/2016/05/6-things-i-learned-about-shooting-360-videos/
If you download the video through the app/WiFi correction(very slowly, 1MB/s), you get a optically corrected/merged video (no black bars)
First screenshot in link below
https://havecamerawilltravel.com/photographer/360-video-ricoh-theta-facebook
Video #2 plays properly with the lg app(and other cardboard apps). Video #1 doesn't...
So this means I need to download videos from device very slowly (to get the optically corrected video) instead of dumping the raw video via microsd/cable, to watch it on my phone, or postprocess on my computer
Thanks for the replys. I am using ad blocking so I play around with it in the morning.
The more I understand about LGs "friends" implementation the more I feel like they have set themselves up for a failure.
It seems like using Bluetooth or even a direct usb connection would have been a much better way to go instead of Wi-Fi for the 360 cam. Not being a programmer though I'm not sure if it would even be feasible to use a connection other than Wi-Fi.
eremeya said:
Thanks for the replys. I am using ad blocking so I play around with it in the morning.
The more I understand about LGs "friends" implementation the more I feel like they have set themselves up for a failure.
It seems like using Bluetooth or even a direct usb connection would have been a much better way to go instead of Wi-Fi for the 360 cam. Not being a programmer though I'm not sure if it would even be feasible to use a connection other than Wi-Fi.
Click to expand...
Click to collapse
Yeah mine disconnects constantly over Wi-Fi. Seems to be no range on it, so you're force to be in every scene. Not being a very good friend.
is the LG 360 cam compatible with the Galaxy Note 3? I have heard of incompatibility issues with other phones making me hesitant to get one
valtervincere said:
is the LG 360 cam compatible with the Galaxy Note 3? I have heard of incompatibility issues with other phones making me hesitant to get one
Click to expand...
Click to collapse
It should we compatible with any Android Phone running Lollipop or higher (5.0), but I haven't tested it specifically with the Note 3.
LG 360 Camera Connection Problem Fixed
I had the same problem, not being able to connect to my 360 camera.
Here's the solution.
Turn the camera on, do not open the camera manager.
go to wifi on your phone.
look for LG camera wifi.....
if it is already familiar with it, press forget network.
press on the network name again and try to connect, it will prompt you for a password.
the password should be 00 followed by the last 6 digits of the serial no of the CAM
it should connect
open the camera manager again and everything should be fine
I was about to give up before seeine this advice. Going to try it shortly. Hope it solves the problem.
Thank you.
I wonder whether you know about this problem.
LG 360 Cam suddenly shut down after I switched on the power button every time.. sigh... Kindly help as it is only about 6 months old...
My LG 360 wi-fi does not even become visible. I can see its bluetooth but it won't pair. The LG 360 Cam Manager app cannot connect to the camera either.
I'm running the latest firmware and have the latest version of LG Bridge. I've also reset the 360 cam a number of times but not luck. It's basically a paperweight at the moment. Any ideas?
Try to check the w-lan visibility of your 360 cam with your router or an other smartphone.
Maybe the problem happens only to your phone.
non-toxic said:
Try to check the w-lan visibility of your 360 cam with your router or an other smartphone.
Maybe the problem happens only to your phone.
Click to expand...
Click to collapse
Thanks. For whatever reason I can see the LG's wifi signal on my phone today. My phone can connect to the wifi but when I open up the app it is unable to connect to the 360 and eventually disconnects from the wifi signal.
Progress from yesterday but still a mystery why it no longer connects.
Is it me having user error or stupidity of lg... When connected to the camera via WiFi direct I have no data connection. ( You can't use wifi and mobile data at the same time) so how in the hell do I check for updated software?????????
byt3b0mb said:
Is it me having user error or stupidity of lg... When connected to the camera via WiFi direct I have no data connection. ( You can't use wifi and mobile data at the same time) so how in the hell do I check for updated software?????????
Click to expand...
Click to collapse
It is because of LG. I understand why they did it that way and I'm not sure if there is another way they could have done it without a tethered connection. You use the "LG Friends" manager app to do the updates.
Thanks! The other thing that would have made this thing awesome is a physical switch or button to change between 180 & 360
byt3b0mb said:
Thanks! The other thing that would have made this thing awesome is a physical switch or button to change between 180 & 360
Click to expand...
Click to collapse
Look at the manual, I believe the button on the side switches between 180 & 360.
eremeya said:
Look at the manual, I believe the button on the side switches between 180 & 360.
Click to expand...
Click to collapse
http://360camerasforums.com/index.php?/topic/387-switch-from-360°-to-180°-on-camera/
byt3b0mb said:
http://360camerasforums.com/index.php?/topic/387-switch-from-360°-to-180°-on-camera/
Click to expand...
Click to collapse
Like I said look at the the LG user manual.
You short press the button on the side to change modes.
http://www.lg.com/uk/support/guides/mobile/g5/360-cam
I only took about 15 seconds to search Google and find this.
No need to be rude... I've read the manual and mine does not work that way..
sent via op5 and xda-app

Bluetooth Connection Problems with Garmin Vivosmsrt HR

Hello again,
after my themes problems at the last time, I have a new problem and I don't found a solution. The problem is between my Honor 6X and my Garmin Vivosmart HR/Garmin Connect Mobile. I use these combo round about a half year, with some little (normal) problems. If the connection is gone, I restart my phone and everything works normal.
On Thursday evening, the connection between my phone and my Garmin is gone. I try on Friday everything.
These are the things I try
- Reboot the phone
- ‎Reboot the Garmin
- ‎clear cache and data of the app
- ‎Factory reset of the Garmin
- ‎uninstall the Garmin app, reinstall
- ‎Factory reset of my Phone
Nothing helps...Now the problem is, that I can't pair the Garmin. The Garmin shows a pairing code, but the code is after 3 seconds away. In that time I don't have a chance to type the code in the phone. After 3 or 4 tries the app said, that there is a problem.
Now I don't have any more idea.
A try with my Huawei Mediapad M2 tablet works. That connection works.
Other Bluetooth devices (speakers, earbuds) are working.....
Have someone an solution ? I'm a little bit frustrated about it.
I had a similar problem just yesterday. I was unable to pair the 2 devices due to the possibility to insert the code before the possibility goes away (exactly as for you). I was able to do the pair restarting several times the 2 devices, turning off and on both Bluetooth, waiting until the possibility to insert the code didn't vanish after few seconds. But then I had another problem: the Forerunner was not reconnecting after loosing connection due to devices separation.
Here my lucky attempt starting from scratch (unpair and reboot both devices): ***on the phone I set the timeout for visibility to all devices to infinite*** (initially was 2 seconds).
Here the magic: I was able to pair the 2 devices without issues, I can even separate them and when they are insight the connection is immediately recovered.
Hope this help.
Cheers
Ok, I will try it. The first fast try didn't work. So if it doesn't work, I will take a look to the new Huawei Mate 10 (lite)
I have installed the firmware new, but that is not the solution. I can't understand what the problem is. It is a very scary thing.
So, after many trys I am frustrated....It didn't work. The Honor an Garmin Support doesn't reply. What I try is the bluetooth connection to two cheap Fitnesstracker (under 20 Euros) and they are working without any problems.
Same here. The pairing code is gone after some seconds and a new one is generated, making it impossible to pair the devices. Anyone who has an idea? Worked just fine with my old Xperia Z1C
Tontauber said:
Same here. The pairing code is gone after some seconds and a new one is generated, making it impossible to pair the devices. Anyone who has an idea? Worked just fine with my old Xperia Z1C
Click to expand...
Click to collapse
Even miracast is problematic most of the time
Thank you for sharing your experiences. This doesn´t make me very optimistic...
Hi, I was able to pair my Honor 6X with my Garmin Fenix 3 HR, after many tries, using the various suggested techniques (restarting, leaving visibility on etc.)
It appeared pretty much like a lucky moment to have been able to pair.
The connection is however not very reliable - the two devices disconnect from each other frequently and do not automatically reconnect.
Very frustrating.
On different forums I read that many people are having problems with the bluetooth of the 6X, not only with Garmin trackers, but also with Fitbit.
Apparently there will be an firmware upgrade to the next Android/EMEI version by the end of this year, or beginnning next. I hope that will fix the problem.
I would be grateful when someone has a fix, but for the moment it looks like it is a known problem/bug, without fix.
I just bought a vivosmart HR+ and have the same problem. Has anyone tried to downgrade to 4.1 and pair the device? I'm curious if this would allow it to pair, and then if the pairing would survive the update process back to 5.0. If no one has tried, I might give it a shot this weekend. I lucked upon this device at my local Target as "rapackaged" for less than half price ($85.00 as opposed to $179.00).
As far as bluetooth problems with the 6X goes, I've experienced problems with a Pebble Classic and my Android Wear Sony SW3. Both paired just fine, but would stop receiving notifications at random, making them unreliable at best. It seemed to only happen with the 6X. My previous S5, BLU R1HD, and work's S6 never gave me these problems. I too am hoping a future update solves this. I considered trying EMUI 5.1 from the ROM section, but users seem to be reporting other problems there that I don't want, such as reboots, etc.
I happened to buy a second Honor 6x for my wife. It came with EMUI 4.1 and I tried to pair my Vivosmart HR+, but had no luck. I couldn´t even get a pairing PIN in the Garmin app. It would just do connection timeouts.
So EMUI 4.1 seems to be no solution.
Good news: at the garmin forums, some user called fin.pimlico had a clue where to search for the error and came up with a procedure that worked for me.
but read for yourself:
https://forums.garmin.com/forum/on-...unable-to-pair-fenix-3-with-android-7-0-phone
Good luck!
Hopefully this will help me out. My phone is having to be sent in to the service center for repair some I bricked it. So when it comes back, I'll definitely give your a shot. Thanks.
Garmin devices are developed to pair through Garmin Connect, and not Bluetooth. If you open and close your bluetooth connection, and try to manually pair devices, you're going to have problems. Skip trying to pair and connect altogether, open the app, and do EVERYTHING through the app, NOT MANUALLY.
---------- Post added at 03:33 PM ---------- Previous post was at 03:30 PM ----------
When I say skip, I mean delete ("forget") any direct connections you've already established through Bluetooth between your device and your phone, and go for the "Garmin Devices" option in the app, tap on "Add Device" and follow the steps until you manage to connect directly through the App.
@scolfaro
You´re right, but unfortunately this isn´t the problem we are dealing with here. The pairing of an HONOR 6x didn´t work from within the Garmin app. As I mentioned before, fin.pimlico tracked down the cause of the error and his solution of temporarily deactivating Wifi, GPS, and Data connection during pairing (from within the app) worked for me.
Tontauber said:
Good news: at the garmin forums, some user called fin.pimlico had a clue where to search for the error and came up with a procedure that worked for me.
but read for yourself:
https://forums.garmin.com/forum/on-...unable-to-pair-fenix-3-with-android-7-0-phone
Good luck!
Click to expand...
Click to collapse
Thanks for posting this. My device came back to me today and I was able to successfully pair my tracker with my Honor 6X.
Well, the connection is flaky at best, I've had to repair twice already. I wonder if it will be better on one of the other ROMS, like Lineage OS....
I received an email from Garmin today that basically said that they've been working with Huawei and that the problem has been fixed. They said unfortunately, it means our device needs an update so we're at the mercy of Huawei to release the update. Below is a copy/paste of the email they sent me:
Dear Customer,
According to our records you’ve contacted us regarding connectivity issues with your Huawei phone and Garmin device. Please know that this is a very high priority issue for us and that we have escalated this issue to Huawei Engineering. We’ve recently been pleased to hear that their team has identified the solution to the problem but that it will require an update to your Huawei phone. We have requested an expedited release of this fix, but unfortunately at this time do not have a commitment from Huawei as to when this fix will become available.
We’ll be sure to keep you informed as soon as any additional progress is made on this issue.
Thank you for your patience,
Garmin Product Support
this is why I sold my 6x and got me a G5+ instead... not that that's any help, but still... super device, questionable software...
---------- Post added at 09:47 PM ---------- Previous post was at 09:46 PM ----------
lordmorphous said:
Thanks for posting this. My device came back to me today and I was able to successfully pair my tracker with my Honor 6X.
Well, the connection is flaky at best, I've had to repair twice already. I wonder if it will be better on one of the other ROMS, like Lineage OS....
Click to expand...
Click to collapse
btw, I'd definitely try my hand with any LOS 14.1 build you can find...
i'm on P9 Lite; same problem; tried flashing 2 LineageOS ROMs to solve - look good and fast without Huawei bloatware but still do not sync with Garmin and other issues
Tontauber said:
@scolfaro
You´re right, but unfortunately this isn´t the problem we are dealing with here. The pairing of an HONOR 6x didn´t work from within the Garmin app. As I mentioned before, fin.pimlico tracked down the cause of the error and his solution of temporarily deactivating Wifi, GPS, and Data connection during pairing (from within the app) worked for me.
Click to expand...
Click to collapse
I tried to follow fin.pimlico's instructions scrupulously, but my Honor 6X will not let me proceed with Add Device without WiFi and Mobile Data being on. How are you able to do that? Anyone else get that error when trying to proceed with WiFi and Mobile Data off?
I was able to connect via Garmin Connect after uninstalling all updates to Google Play Services. I don't expect that connection to survive once Google Play Services updates again, as it unavoidably will. Hopefully, this will give a clue to someone highly skilled and experienced in Android inner machinations.
@NotNalb
I did it like "magi3x" in this thread:
https://forums.garmin.com/forum/int...rt-hr-and-huawei-p10-lite-pairing-issue/page2
"After the phone searches for the watch and asks you if you want to pair it or go on searching, I click "yes" and IMMEDIATELY minimize the garmin connect app and turn off Wifi, and GPS.
I return to GCA and wait for the pairing pin to appear.
Before I enter the PIN on the phone i return to settings and turn on Wifi and GPS again.
Back in GCA I enter the PIN, press OK and the pairing is successful.
I had to try this several times in order to get the right timing but in the end everything went smoothly."
Click to expand...
Click to collapse

How is the update process designed with Huawei Watch 2 (BT)?

Back a couple of hours, I had a chat and a call with the support Huawei stuff. Among other things about the update process of the Huawei Watch 2 (BT).
What the support staff told me, that there is no way to manually update (trigger an update by the enduser). "The system" of Huawei decides, when a serial number will get the updates. And it can take up to 8 weeks, until all "the system" has enrolled all the updates to the watch. When the watch will be factory resetted, all this will happen again.
In all my experience as a software developer, architect and as a normal enduser, this "process" was completely unknown by me. I would tend to say, that it is the worst user experience ever.
Today, I got the update to Wear OS 1.7 (from 1.6). As of supports statement, there are several updates in the line until Wear OS 2.0.
My question relates to this: What are your experiences (from recent buyers)? How long does it took for you to finally get a working watch?
PS: "working watch"... I also report an issue, that the Bluetooth internet tethering does not work as the watch did not define this scope in the Bluetooth handshake. From the phones view, the watch just cannot do tethering at all. Support staff told me, that is be fixed with Wear OS 2.0. So I will nearly have useless watch for up to 8 weeks until I get the 2.0 update. Yay I am not a couch potato, I do perform activities outside my WiFi network
I didnt quite get what your actual question is but as far as i know if you want internet connection and your watch is bt variant you can either connect through wifi or your phone's internet through bluetooth
And i geuss thats the case with every other smartwatch and OSs
Same issue here
Just got my watch this morning and it's stuck at wear os 1.7. When I search for updates on the watch it tells me there's no updates.
I've also updated all apps in the play store
Could anyone else shed light on this or is it just a matter of time?
Thanks in advance
Kianush said:
I didnt quite get what your actual question is...
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Click to collapse
How long did it took for you until you watch was usable (the 2.0 update)?
Outside WiFi zone, I cannot use my watch because I have to stick with 1.7 for as long as Huawei's system won't give me the update. So no internet over Bluetooth until I finally get the 2.0 update.
I have connection with bluetooth.
burnersk said:
How long did it took for you until you watch was usable (the 2.0 update)?
Outside WiFi zone, I cannot use my watch because I have to stick with 1.7 for as long as Huawei's system won't give me the update. So no internet over Bluetooth until I finally get the 2.0 update.
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Click to collapse
I do have connection via Bluetooth, my only qualm is the fact its not updating despiste the fact it should.
Weird it doesn't even find updates for the watch.
M3th0s said:
I do have connection via Bluetooth, my only qualm is the fact its not updating despiste the fact it should.
Weird it doesn't even find updates for the watch.
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Click to collapse
You have a Bluetooth internet connection or just a Bluetooth connection?
For example, if you explicitly turn off you watches WiFi, will Google Maps or Google Music (streaming, not downloaded files) work?
What is you Wear OS version?
burnersk said:
You have a Bluetooth internet connection or just a Bluetooth connection?
For example, if you explicitly turn off you watches WiFi, will Google Maps or Google Music (streaming, not downloaded files) work?
What is you Wear OS version?
Click to expand...
Click to collapse
Now i undrestand your issue.
I will give u a clear answer here
Huawei watch 2 hasnt recieved the wear os 2.0 update yet, and its 1.7 right now
Also from the day one i got this watch (one year ago which was many updates ago) this watch had no problem connecting to internet through bluetooth (as i mentioned in my first post here)
You just need to connect the watch to your phone and then turn on you phone's data connection which then the watch will use it and u will have internet connection (google maps/play store/ system update etc)
And also if u turn on vpn on your phone it will be also effected on the watch.
burnersk said:
You have a Bluetooth internet connection or just a Bluetooth connection?
For example, if you explicitly turn off you watches WiFi, will Google Maps or Google Music (streaming, not downloaded files) work?
What is you Wear OS version?
Click to expand...
Click to collapse
Yup, no issues whatsoever accessing data outside a wifi network
---------- Post added at 10:05 PM ---------- Previous post was at 10:05 PM ----------
Kianush said:
Now i undrestand your issue.
I will give u a clear answer here
Huawei watch 2 hasnt recieved the wear os 2.0 update yet, and its 1.7 right now
Also from the day one i got this watch (one year ago which was many updates ago) this watch had no problem connecting to internet through bluetooth (as i mentioned in my first post here)
You just need to connect the watch to your phone and then turn on you phone's data connection which then the watch will use it and u will have internet connection (google maps/play store/ system update etc)
And also if u turn on vpn on your phone it will be also effected on the watch.
Click to expand...
Click to collapse
Thanks for the clear explanation. Do we know when we can expect 2.0?
M3th0s said:
Thanks for the clear explanation. Do we know when we can expect 2.0?
Click to expand...
Click to collapse
No we dont, there is another topic regarding this matter titled "Wear os update"
So it seems to me that the Huawei Support ist knowingly lying to potential buyers.
The told me that the 2.0 update was already released and 2.1 is in planning (as announced by Google). And that there are several updates between 1.7 and 2.0 that my watch will pick up (become pushed) within the next 8 weeks.
What I see from your responses is that there were no updates in the past after 1.7..
And Huawei's update server decides, when to roll out (pushes) updates to the watch. Manual searches for updates will always be "already on newest release" because Huawei's update server don't work that way. At least this is what the support told me.
So to sum up... It seems that particular my watch have a Bluetooth issue since it does not announce tethering capabilities with the handshake. That is why, I cannot use my watch. Support stated, that this issue is known and already fixed with 2.0..
I get really angry with Huawei's support. You guys have pointed out so many points, that the support didn't told the truth. I had 3 contacts with different support staff. So this is not the accident of one individual.
burnersk said:
So it seems to me that the Huawei Support ist knowingly lying to potential buyers.
The told me that the 2.0 update was already released and 2.1 is in planning (as announced by Google). And that there are several updates between 1.7 and 2.0 that my watch will pick up (become pushed) within the next 8 weeks.
What I see from your responses is that there were no updates in the past after 1.7..
And Huawei's update server decides, when to roll out (pushes) updates to the watch. Manual searches for updates will always be "already on newest release" because Huawei's update server don't work that way. At least this is what the support told me.
So to sum up... It seems that particular my watch have a Bluetooth issue since it does not announce tethering capabilities with the handshake. That is why, I cannot use my watch. Support stated, that this issue is known and already fixed with 2.0..
I get really angry with Huawei's support. You guys have pointed out so many points, that the support didn't told the truth. I had 3 contacts with different support staff. So this is not the accident of one individual.
Click to expand...
Click to collapse
Yeah it's sad.
I was hoping wear os was going to be a different story than android and updates would be pretty consistent across watches.
I am now considering going back to my gear s3 frontier tyzen watch until such a time as Google decides to release a watch (if they ever do).
Say what you want from apple but at least they're consistent (I know they only have to cater for their devices) and watch os looks damn good and seems like the better watch experience you can have atm.
i agree, the updates for the watch are like they are for their phones, - non-existent - as usual they make good hardware but it's backed up by poor support and updates from them.
I just wish Google would hurry and release a smartwatch so can swap over.
burnersk said:
So it seems to me that the Huawei Support ist knowingly lying to potential buyers.
The told me that the 2.0 update was already released and 2.1 is in planning (as announced by Google). And that there are several updates between 1.7 and 2.0 that my watch will pick up (become pushed) within the next 8 weeks.
Click to expand...
Click to collapse
Watch 2 Sport LTE. Had 1.6, Did factory reset sunday morning. Received 2.1 today.
Yup update seems to have rolled out today
Got my update in Germany for BT a few minutes ago
Watch 2 BT with 2.1 update also for me ? watch is finally working ?
LTE version in Spain received now 2.1

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