[Q] Nexus 5 Wi-Fi issue: hardware or software ? - Nexus 5 Q&A, Help & Troubleshooting

Hi, guys
I know it is a recurring subject, but every thread I've found says to reset or do some trick with the OS to get it solved...
My Nexus 5's Wi-Fi hardware seems to be off (or non-existent). I took some screenshots, which I include here.
1. The "Settings" screenshot shows the "gray-shaded" Wi-FI button;
2. The "Status" screenshot shows that there is no Wi-Fi MAC address available;
3. The "INFO" screenshot was taken from dialing << *#*#4636#*#* >> (wifi status testing) and shows that Wi-Fi is not recognized
The thing here is that this is my second Nexus 5. The first one had the same error and Google replaced me with this one. First time, it took less than 1 month to the error to show up. This time, it took more than 1 month.
If you guys could at least identify this as a hardware or software issue, I would appreciate very much.
Thanks!

It happened to me too, please help.
In this post http://forum.xda-developers.com/google-nexus-5/help/wifi-stuck-t2721643

anunymos said:
It happened to me too, please help.
In this post http://forum.xda-developers.com/google-nexus-5/help/wifi-stuck-t2721643
Click to expand...
Click to collapse
There is good info in that thread.
1) Delete /data/misc/wifi and /data/misc/dhcp and reboot.
2) Try a different ROM/kernel, is a kernel issue a lot of times.

Hardware problem
I've just spoke to Google's support team and they told me it is a hardware problem. It seems I am terrible unlucky to get this problem twice with different devices (same model). Well, I'm giving it a shot and asking for my third replacement. Supposedly, it is the fair way to go. I strongly advice if you got the same problem to ask Google for a replacement.
Thanks to all that tried to help.

Google does not claim that this is a hardware problem, but they immediately offered to replace the product.
I do not believe this is a hardware problem because the product worked great, and only after a few updates 4.4.1, 4.4.2, 4.4.3 and 4.4.4 is screwed.

Related

[Q] Nubia Z5s, WiFi Issue, Hardware or SoftWare?

Hi!
I have posted this message on another thread, but it's important so I create a special thread for it.
Indeed I received my Z5s yesterday and I have 1 week to find out if my WIFI issue is hardware or software. In the case of hardware, I need to send back my phone to china .
I received the phone rooted, so if I want to install the last update from nubia (1.30) I have different manipulation to do. Howevver, I am afraid that if I touch the rom, the seller can tell me "you changed the rom, before it was working so it's your fault. we don't give you back the money!".
So I am waiting he allows me to put back the official rom 1.30. By the way if anybody has a good tutorial (in english) about unroot and changing ROM, I would be very grateful
There is the description of my WIFI issue:
First (yesterday) I couldn't find any WIFI and then after a factory reset, I could find some wifi but not everything. By example in my laboratory, the general WIFI of the school appears (and is working) but not the wifi of my lab... Anyway I found out than others WIFI were missing too. (Maybe 15 were alright on 20).
Now (today), in my lab, I can't even find 1 WiFi! I have tried the factory reset and it still doesn't work. In the description of the last update (1.30), I found "6. 修复wifi小概率无法打开的问题 = Small probability can not open wifi fix problems".
It looks like my problem fix except that in my case it is not a small probability but it (almost) always happen...
So I need your expert opinion, do you think it is more probably hardware issue or software issue? Does any Z5s owner have this problem (sometimes or alway)? I've bought the phone in Eternal Team on Aliexpress, I don't know what is their custom ROM, did anyone buy the phone there and know what is the ROM ?
Thanks in advance for your help!!
Wifi issue
Nobody can help me ?

NEC Terrain Rooting and Flashing Guide

I am starting this thread to be a place for Terrain owners to come for the latest info on how to root and flash their phones. The Terrain is one of the best "rugged" phones on the market, but it has been abandoned by it's manufacturer, leaving owners to find their own solutions to problems and upgrades. This is actually a good thing price wise as you can now buy a brand new Terrain for less then $85. The Terrain has about as of hardware specs as any other ruggedized smartphone on the market currently, but at one third or a 1/4 of the cost. This makes this phone a huge attraction to anyone who is looking for a rugged waterproof phone on a budget and is why this guide is essential for users.
The NEC Terrain still has plenty of life left and this is why we need to come together and find solutions for it. Please feel free to post you success stories in rooting and flashing your terrain to this thread for the benefit of all. Hopefully, will be able to form a complete guide from all the information that get's posted here.
Thanks.
Hi!
I myself just today recieved this phone, and it would be great at least to debloat it.
Previous threads on XDA, just for reference:
NEC Terrain: ADB/CDC Serial Driver, 3e Recovery Password, and Root
[Q] Rooting NEC Terrain
[Q] Unlocking of NEC Terrain SIM/Root
gamerka said:
Hi!
I myself just today recieved this phone, and it would be great at least to debloat it.
Previous threads on XDA, just for reference:
NEC Terrain: ADB/CDC Serial Driver, 3e Recovery Password, and Root
[Q] Rooting NEC Terrain
[Q] Unlocking of NEC Terrain SIM/Root
Click to expand...
Click to collapse
Thanks for the post and the links. It appreas that much of the information on these links are still a work in progress. Hopefully this work will continue and we can create a How To guide from this.
For those that may be interested. You can buy the NEC Terrain Unlock on Amazon for $79.99. Here is the link.
http://www.amazon.com/NEC-Terrain-UNLOCKED-WaterProof-DustProof/dp/B00KZPI04S/ref=sr_1_1?s=wireless&ie=UTF8&qid=1405614968&sr=1-1&keywords=nec+terrain
For full specs on this great phone you can go here.
http://www.gsmarena.com/nec_terrain-5553.php
Well, I almost bricked it few days ago. :good:
I read a thread about a patch to unlock GSM in CDMA phones and saw there a code to enter some hidden menu. I entered that menu and messed a little with band settings (wanted to get LTE to work with my operator). Next thing I know Terrain stopped receiving any GSM signal and for next hour I tried to fix it. Factory reset got me 2G signal and that's all.
It turned out that the only way to fully fix it is to re-flash firmware or radio module and as we know that can't be done.
Well, this is not about unlocking or flashing, but it is a solution to another problem I and many other have been having with the predictive text bar blocking critical function keys from being accessed. The predictive txt bar is a function of the Adaptxt keyboard app and disabling it does remove that bar, but the keyboard also loses all special character function, upper case letters and numbers. After trying more then a dozen keyboard apps to replace adaptxt, I found one that works and brings back all keyboard functions without the stupid predictive text bar. It is called TouchPal.
https://play.google.com/store/apps/details?id=com.cootek.smartinputv5&hl=en
Forgive me for this slight OT-posting, but it's not that easy to find people with this device - let alone an unlocked one. I'm located in Germany and the device runs just fine - except for the fact that Tethering does not work - neither USB nor WIFI. The PC can connect to the phone, however the connection in Windows 7 always is shown as being limited (no internet access), while internet on the phone works fine.
GMail - as well as some other functions of google also rarely sync and basically just do so on request, while they sync just fine when being connected to Wifi. And no, background data are not restricted in the settings.
Has anyone experienced something similar?
laserdrome said:
device runs just fine - except for the fact that Tethering does not work - neither USB nor WIFI.
Click to expand...
Click to collapse
I have the same problem! After few minutes of "thinking" phone reports "There is a temporary nework problem... bla, bla, bla"
Is there any suggestions how to fix it?
iDomino said:
I have the same problem! After few minutes of "thinking" phone reports "There is a temporary nework problem... bla, bla, bla"
Is there any suggestions how to fix it?
Click to expand...
Click to collapse
Well actually I know that message as well. For me changing the APN helped. You could also try to restart the phone. I just remember I also had this problem sometimes. But like I said - even without that particular message I would not get tethering to work.
iDomino: Do you also experience the problem with syncing that I had?
That's funny, actually I haven't noticed syncing problems untill I read your posts. I myself have all the same problems that you mention.
Even more of that, Terrain has some silly feature that TURNS OFF WI-FI if it thinks that that hotspot has no internet connection. It is massively annoying and can drain all your data traffic. The only solution that I found is to install the app "Smart Wi-Fi Toggler", it constantly turns wi-fi on if terrain turns it off, but only in places where I turned wi-fi on myself (like home and work).
It's a pity the phone has so many flaws and due to its tight security and the locked down NEC mobile devision no one can do anything about it. I wonder if this just affects the users who use an unlocked phone outside the US or if people in the US have similar problems. I have tried contacting NEC about this - actually about providing us with some kind of unlock mechanism - but all I got was this:
"Dear Sir,
Thank you for inquiry.
We, however, regret to inform you that our phone is not available about your request.
If you have any issue, would you try to contact the company or shop where you have purchased this model, who might be of help to you.
Thanks and Best Regards,
Fujii /NEC"
By the way, I discovered a new bug: When Roaming the actually used Network-Provider is not shown and I also didn't find a way to choose one...
Do you also experience the problem with syncing that I had?
Click to expand...
Click to collapse
I had some sync problems and I don't know working methods to fix it.
First time I solved it this way:
turning off apps sync -> open Gmail app -> it will show notification offering to enable synchronization -> use it -> sync works.
But this solution worked just once. (
Other time sync turns on by itself after one day disabled.
P.S. My Nec reboots while connecting via USB to ubuntu laptop.
Battery life
Can someone tell me how your Terrains battery hold up charge? Because mine discharges completely in about 10 hours (without using phone at all). I think it's wakelock problem.
iDomino said:
P.S. My Nec reboots while connecting via USB to ubuntu laptop.
Click to expand...
Click to collapse
Does it crashes once or infinite loop begins? I had infinite loop problem while connecting NEC Terrain to Ubuntu, Linux Mint, Debian or CentOS. Removing "ModemManager" package solved it.
FFDA said:
Can someone tell me how your Terrains battery hold up charge? Because mine discharges completely in about 10 hours (without using phone at all). I think it's wakelock problem.
Does it crashes once or infinite loop begins? I had infinite loop problem while connecting NEC Terrain to Ubuntu, Linux Mint, Debian or CentOS. Removing "ModemManager" package solved it.
Click to expand...
Click to collapse
My phone works about 25-30 hours (30 min. calls, 5-10 sms, 30 min. messaging, 2 hours e-mail, internet & other applications. No video/gaming/music at all).
Infinite loop. Removing "modemmanager" helps! Thank you! :laugh:
Also got spontaneous rebooting after installing FTP Client made by Zifero. :silly: Removing app solved the problem.
Dreaming about root and working wi-fi tethering.
Who have usb driver of nec terrain? I need it, thanks
zolahn said:
Who have usb driver of nec terrain? I need it, thanks
Click to expand...
Click to collapse
Maybe this topic will help.
Cpu-z shows only 665MB RAM on device... Where are another 335MB???
Lets continue discussion in one thread!
http://forum.xda-developers.com/showthread.php?p=59514154#post59514154
I created a GitHub repo to collect information, also on how to disable apps (since thats as good as it gets for now).
Another Terrain user here!
Hi guys!
i am Kharl
i am another Nec Terrain user here!
due my lifestyle, i needed a phone which could gives me reliability and power under ANY circunstance, that could be done by any rugged phone, BUT i needed querty keyboard, fm radio, gps, gyroscope, accelerometer, loud speakers, that could work worldwide and touchscreen... the only one with those features was the Terrain... and with the extra, that it is amazingly cool, i dont know opther but i find this phone really cute, very sober and elegant design.
well, i live outside USA so, for me, to work it couldnt be locked to ATT, so i was able to get one unlocked.
my phone has almost all the problems you mentioned, althught i am still happy with it and i am not going to change it because its problems does nto interfere a lot with me, BUT of course id like to get those problems sovled.
trying to solve the problem i bough three of thes phones and all the three had the same problems
the first one was by mistake, locked to att, but it had the same problems, random restart and locked hotspot, i sold it, i got a second one, works with any sim, everything fines, but with the same problem, random restart and no hotspot, i bought a third one to see if the problem was with my particular phone... and n luck the same problems.
it has some other minors problems, like no stereo audio recording despite it has two mics and IT STATES IT CAN record in stereo, but thats not a problem, i can deal with that, and sometimes the people at the other side (while in a call) says my voice sounds like from within a box (lack of trebble or too much bass) and when i press the check too much to the phone boddy there is also clarity sound problem.... but thats ok....
regarding the two main problems
random reboot and hotspot
many of us suspect what the cause is
for the random reboot many could think it is a installe app which is causing it... NO, because it does it at factory state, to solve that i dotn think root is needed, there is a certain factory process that is causin to reboot, the reboot is VERY random, could doit threee times in a day or could happen only three times in a week, what i have notice is that it happe lessoften in cold weather.
the hotspot problem IT IS cause because att locked that function, even when the phone is ulocked, that part remain locked because ATT.
what about you guys?
u can try hard reset for begging

WiFi disconnect when screen turn off

Hi guys, I have a little issues with my nexus. When I lock the device, the wifi turn off and reconnect as soon as unlock the device. I've started to have this issue 3 weeks ago, I've updated from stock android 6 to 6.0.1 and the problem are still there (I've tried using cm and 2 or 3 others roms too). I don't have any energy save app or samething like that, and the option in "advance wifi" is set in always on.
I'm trying to read the log but I don't understand where is the wifi problem.
https://drive.google.com/file/d/0B5fvTw9ARxRIcnlCVUpXZ3Nta2c/view?pref=2&pli=1
Thanks!!
matandomuertos said:
Hi guys, I have a little issues with my nexus. When I lock the device, the wifi turn off and reconnect as soon as unlock the device. I've started to have this issue 3 weeks ago, I've updated from stock android 6 to 6.0.1 and the problem are still there (I've tried using cm and 2 or 3 others roms too). I don't have any energy save app or samething like that, and the option in "advance wifi" is set in always on.
I'm trying to read the log but I don't understand where is the wifi problem.
https://drive.google.com/file/d/0B5fvTw9ARxRIcnlCVUpXZ3Nta2c/view?pref=2&pli=1
Thanks!!
Click to expand...
Click to collapse
Hi,
Have you tried restoring to the latest factory image https://developers.google.com/android/nexus/images with a full wipe?
(make sure to backup any data that you wish to keep before hand)
Fallon9111 said:
Hi,
Have you tried restoring to the latest factory image https://developers.google.com/android/nexus/images with a full wipe?
(make sure to backup any data that you wish to keep before hand)
Click to expand...
Click to collapse
Yep, twice
This is a known issue that started with 6.0/Marshmallow.
It’s discussed in this thread.
Please to go the official Android Issue Tracker entry and star the item to vote for it. It’s already a high priority and been acknowledged by Google, but wasn’t fixed in 6.0.1. More exposure might help get it fixed sooner rather than later.
https://code.google.com/p/android/issues/detail?id=190667
I'm having this issue since I first used this phone (upgraded to Lollipop right away). It has been around before MM, but back then it felt I was the only one. I had given up.
Please turn off any battery saving applications or battery saver feature and then check again if the issue still occurs....

WiFi stopped working - H950 (5.1.1 PR VARIANT)

Hello everyone.
I'm having trouble with my h950 (installed the PR 5.1.1 rom long time ago) device.
A week ago WiFi stopped working. This is:
When I choose a network I want to connect to, it starts connecting but instantly the wifi turns off and then it turns on and it turns off and so on...
I already tried doing a hard reset and also installing the KDZ for the 5.1.1 PR version again but it remains the same.
Has anyone gone through this issue or anyone who can give me any advice?
Thanks
more info?
Hi there,
what is the *exact* behaviour your WiFi exhibits? Does it keep flashing like in this video?
https://www.youtube.com/watch?v=4W8YJMDFM88
If so, you might be experiencing a hardware issue. I've written a detailed summary about this, you may want to check it out here: http://forum.xda-developers.com/general/help/qa-wifi-stuck-mac-020000000000-g2-g3-g4-t3452133
Good luck, and keep us posted if you find a solution for your problem!
NimbleWeasel, thanks for your reply.
I got a friend to upload a video. on youtube Not the best quality. Ignore the sounds
I can't post a video since I'm a new user. The youtube id for the video is R1pKIzJ5mwg
I think it IS the same problem.
If it actually is a hardware issue, I guess I'll just have to get a new phone.
WiFi trouble...
hi disreggae,
i watched your video but it seems to be a different problem.
i'll write you a private message with something that you can try if you want.
my wifi is not working
It says its on but nothing is showing up and I can't connect to anything and my wifi will not turn off and I tried to reset everything and still is not working

Unusual unresponsive screen lag

Hi! Ive recently been facing problems with my phone screen being unresponsive. I have search throughout the entire forums. However none of threads have similar screen problems like the one I'm facing right now.
https://youtu.be/gpSToymc3CI (Sorry i'm new to the forums so I cant insert link)
If you look at the video closely, my slides are not registered occasionally and it jumps from place to place. This problem appears and disappears randomly (It worsens when there are multiple fingers on the screen) making me unable to play FPS games like PUBG or COD at times.
Can anyone help explain if this is a software (Ive updated from EMUI 9.1 to 10 but the problem still persists) or hardware issue (probably broken digitiser?)? Thanks!
It must be a hardware issue. How much time do you have it? If the guarantee is still valid, you should send it for service, otherwise you will need to pay a lot for the original screen..
By the way, how did you manage to update to android 10? From what country are you from? When did you receive it?
arvacon said:
It must be a hardware issue. How much time do you have it? If the guarantee is still valid, you should send it for service, otherwise you will need to pay a lot for the original screen..
By the way, how did you manage to update to android 10? From what country are you from? When did you receive it?
Click to expand...
Click to collapse
Hi! Yea I figured out it was an hardware problem and decided to change to another phone. I managed to follow one of the threads in updating my device to emu 10 well ahead of my country (Singapore) which only received it today. You can apparently force proxy update on the global version (EML-L29) with the use of Hisuite proxy.
You can check out the thread here: https://forum.xda-developers.com/huawei-p20/how-to/android10-emui10-update-t4088233/page3

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