I recently picked up the phone but however had to send it to repair due to a constant rebooting issue (which much to my dismay i discovered a fix just a day after sending it). I believe it was sent to Future Tel and they re flashed my phone with a different version of ICS then my previous version. While I did not think much of this at the time it has recently become apparent that the current Jelly Bean roll out is only heading to phones with the system version 492002. However my phone is on 49003. Will my phone ever receive the ICS update and is Rogers/Fido aware of this? Is there any way be able to receive ICS without having to flash on new software and change system files. I have contacted Motorola support but they have not gotten back to me. I am very happy with the phone, however i would very much appreciate the new update. Any and all help is appreciated. Thanks.
genboxboy said:
I recently picked up the phone but however had to send it to repair due to a constant rebooting issue (which much to my dismay i discovered a fix just a day after sending it). I believe it was sent to Future Tel and they re flashed my phone with a different version of ICS then my previous version. While I did not think much of this at the time it has recently become apparent that the current Jelly Bean roll out is only heading to phones with the system version 492002. However my phone is on 49003. Will my phone ever receive the ICS update and is Rogers/Fido aware of this? Is there any way be able to receive ICS without having to flash on new software and change system files. I have contacted Motorola support but they have not gotten back to me. I am very happy with the phone, however i would very much appreciate the new update. Any and all help is appreciated. Thanks.
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You're not the first person to report this issue... I believe the wrong firmware was loaded in the Motorola download program for a long time.
I just made a tutorial for this, maybe you want to try it out?
http://forum.xda-developers.com/showthread.php?p=38765124
Let me know how it works!
PS the firmware file you're looking for is here : http://sbf.droid-developers.org/van...12.2_CANADA_VANQJBLTEFRCI_P004_CFC_fb.xml.zip
Rogers and Fido use the same firmware, but the phone is able to adapt based on which SIM is installed.
Thanks for the help. Quick question though, will flashing new software on make me loose my warranty and also does it require root access ? I have a feeling a gut feeling that i may brick my phone during this as this was the reason i had to send it to repair in the first place .
I recently wrote to Motorola about this and they responded with "Thanks for reaching out to Motorola. I have reviewed your e-mail, and I am ready to help. I apologize for the delay and any inconveniences you're experiencing. Please note that Motorola stands behind our products by offering one year warranty from the date of purchase. This warranty does not cover physical or liquid damage. Based on your email, we recommend sending the phone to Motorola to be reflash with the Jelly Bean software update. Please drop the phone along with a copy of the proof of purchase off at your local service carrier store, so that it can be shipped to Motorola centre for repair , and return within 5-7 business days from when we receive it. If the phone is determined to have suffered physical or liquid damage and deemed not repairable, it will be shipped back to you unrepaired." along with a bunch of other info on getting my phone to repair. I will probably just wait a bit to make my decision. Thanks anyways.
genboxboy said:
Thanks for the help. Quick question though, will flashing new software on make me loose my warranty and also does it require root access ? I have a feeling a gut feeling that i may brick my phone during this as this was the reason i had to send it to repair in the first place .
I recently wrote to Motorola about this and they responded with "Thanks for reaching out to Motorola. I have reviewed your e-mail, and I am ready to help. I apologize for the delay and any inconveniences you're experiencing. Please note that Motorola stands behind our products by offering one year warranty from the date of purchase. This warranty does not cover physical or liquid damage. Based on your email, we recommend sending the phone to Motorola to be reflash with the Jelly Bean software update. Please drop the phone along with a copy of the proof of purchase off at your local service carrier store, so that it can be shipped to Motorola centre for repair , and return within 5-7 business days from when we receive it. If the phone is determined to have suffered physical or liquid damage and deemed not repairable, it will be shipped back to you unrepaired." along with a bunch of other info on getting my phone to repair. I will probably just wait a bit to make my decision. Thanks anyways.
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My tutorial doesn't require root, and will not void the warranty on your phone, in fact it is almost the same process that Motorola uses when repairing your phone. If you have any questions, please let me know.
Sent from my Nexus 7 using Tapatalk HD
Rooted (with WugFresh) and running stock. Have switched between Dalvik and ART, problem happens on both. My phone will randomly turn off while I am not using it. Sometimes i just need to hit power and it turns back on, other times i need to plug it in to get it going again. I'm fairly new to Android and Nexus... not sure if this is a hardware or software issue.
I was afraid this was caused by me rooting it, but that doesn't make much sense as I have done the exact same things to my wife's phone and hers is fine. Is there any way I can access logs to see what happened to cause it to shut down?
It seems to be getting worse now, shut down last night (while plugged in) and missed my alarm. Then couldn't get it back on, had to hold volume up+down + power button. I am going to try a wipe to stock and if that doesn't work, i'll RMA it
Any help is appreciated!
You're on the right track flash back to stock and see if you still have a problem. If you do then it's an issue with your device.
Edit, this might help. http://forum.xda-developers.com/showthread.php?p=47156064
Returned everything back to stock and still having the issue... time to RMA?
adil_93 said:
Returned everything back to stock and still having the issue... time to RMA?
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I would, you don't want your device randomly shutting down
Sent from my Nexus 5 using xda app-developers app
Unfortunatly, I have the same issue with my 32GB white D820 US version, which arrived yesterday here in Germany. Almost all system and user apps keep FCing (but most re) and random hot reboots after kernel panics (mainly oups 80d). It makes the phone unusable. And to be said: When I received the phone yesterday it was factory sealed and I didn't tampered with the phone in any way (though I was just about to do so ). Anyway, the issues started with the very first system boot.
A bug report has been filed in the Android bug tracker andseveral similar discussions are going on in the Google product forums.
I doubt this is a software (ie OS) related bug leading to the kernel panics, looking at last_kmsg and asort and there would be much more issue reports. It looks more like defective RAM.
I'm a professional developer since 10 years and fell in love with Android a few years ago (just to say I know what I'm doing). I did all things possible to troubleshoot. No way.
I spoke to Google's tech support and they recommended to RMA too. Here's the email I received after that call:
Hello Stephan,
Thank you for contacting Google! My name is XXX and I'll be happy to assist in this matter.
If you have already performed the steps we talked about (factory data reset and/or reflashing a factory image on your device 1 or multiple times) and yielded no results, I would advise a replacement device. From our system, however, it doesn't look like you purchased your Nexus 5 from the Google Play Store. Therefore I wouldn't be able to process that device exchange for you.
If your device wasn't purchased from the Google Play and you're looking for warranty repair service, please contact the manufacturer of your device directly.
If you'd like to return a device that wasn't purchased from Google Play for a refund, please contact the retailer from which you purchased the device for more information.
If there is anything further I can assist you with, please feel free to reply directly to this email or visit our help center at
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=hardware
Sincerely,
XXX
The Google Team
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So, if you ordered from Google Play Store, here are the relevant links:
General return, refund and replacement instructions: https://support.google.com/googleplay/answer/2411741?hl=en
Contact form to request an RMA form (for US purchases only!): https://support.google.com/googleplay/contact/c2c_hardware_ordering
List of Google Play hardware support team phone numbers by country: https://support.google.com/googleplay/answer/3053039?hl=en
Otherwise contact your local LG support here https://www.lg.com/
Because I did not purchased mine via Google Play they won't replace mine (as you've read in their mail). But I also spoke to LG already today and they'll replace mine. Gonna send it back tomorrow. (so saaad. won't let it go again... )
Hi all. My new phone was going greatish. It was a little laggy, so thought I would root it and remove some of the preinstalled junk. All went fine no problem.
I removed some of the vodafone (UK) stuff, and all was well. Some time later though, I get a message:
"Unfortunately, the process com.android.phone has stopped"
And now my phone won't find the network and message pops up every couple of seconds. I tried a factory reset, but I suspect this made it worse as I have now lost my backups from Titanium app. The phone is basically unusable as it is due to constant error message and no network.
I have tried to access the recovery menu, but i get an empty robot with "no command".
I have seen some mention of CIDs on other forums but haven't got a clue how to go about fixing it or even where to start.
Any help would be greatly appreciated as obviously the phone is absolutely brand new, and I'm very very upset about the whole thing! Not to mention the fact that I feel like an idiot!
Anyway, thanks in advance.
You deleted something that was not suppose to be deleted. Don't the stock tot file on this forum and follow the steps to Flash back to factory
http://forum.xda-developers.com/g-flex2/general/guide-lg-g-flex-2-stock-firmware-to-t3037593 follow the video and you should be up in running in no time . make sure this link support your version not sure which g flex2 Version you have.
Still no tot files available for the LG G Flex 2 (any variant). Sorry got to wait for some to become available.
Thanks for the input. I figured it would be something like that. Any idea when the files might be available? I don't mind being a guinea pig at this stage. My phone is LG H955 on Vodafone UK.
I am going to try and play dumb in Vodafone shop today and see if they'll replace it there and then (doubtful).
I suppose my other alternative is to return it to LG for Firmware Flash. Anyone know if this is possible and potential cost?
Strangely, I'm not so bothered about (temporarily) destroying my brand new phone too much, it's my sudden lack of connectivity that hurts the most.
Thanks guys
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
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Stay positive. Hopefully those tot files come soon. I on the other hand what to experiment with my phone but need a tot file just in case I mess anything up.
If it's just your dialer that's acting up, have you tried a third party dialer to make phone calls?
djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
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Lets see if we can work on this.
Is it working ok, just not picking up the network?
How long exactly have you had it?
If you put what you all deleted meaning what folders they were in i could make a copy of that folder or apps you deleted and upload them on dropbox for you that might help get you going worth a shot
Be better if someone had the same variant as you i have the Sprint model.
Thanks again for input. I have hopefully managed to sort this with my provider. I was just within the 14 day cancellation period, so I have arranged for a brand new handset. I know its a little bit naughty but if the phone wasnt so laggy to begin with, I would never have rooted it.
I'm guessing it makes no difference to them as the phone will go back to lg for wipe and reflash as a matter of course once returned.
Thanks folks, I will remain on this forum and hopefully not do anything quite so stupid again!
Unfortunately this is my last day with this device . Great phone but i was wrong the 810 processor is dangerously hot to the point it felt like my pockets were on fire. This my second g flex2 and I'm moving on to something more reliable. Love this phone but this heat issue i can't risk. After 14 days i would be stuck with this phone and i can't take the risk of hoping of getting a device that function fine bye everyone.
:victory::victory::victory:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
Stank0 said:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
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Click to collapse
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
gothikzoul said:
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
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Unfortunately, that wasn't the case.
I tried every possible way to install this damn update. Rooted, unrooted, factory reset 4 times, tried to install from the system update in settings, from recovery (which is, at least for me, very tricky to get into) all efforts errored out.
I posted a link to the update.zip in other thread.
So then I gave up and used this noob root which killed voice calls and text.
This code I posted says it does a factory reset but is resetting something else than other factory resets because almost all my settings, passwords and all apps remained intact.. Then I used the original root method and everything works like it's supposed to.
I guess we'll have to wait until someone finally starts developing for our phone.
So after a few days I just received a notification for the update for the third time. Any suggestions as to how I should proceed? I've tried it while being rooted and failed, also tried it the second time after unrooting and failed too. Also, what is the default location where the update is downloaded to, so I can back it up.
So far nothing has worked. The update should be in the cache folder. There is also a link to download the update that someone posted in another thread here about the update.
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
austontatious said:
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
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=( *hug. That sucks man, thankfully you were able to get it replaced. *pfew I dodged a bullet there. I was actually thinking about doing the same thing getting home from work. Yeah its best we don't mess with the phone any longer those that have root at the moment. Until custom recovery and stock rom is out like he says.
Wow. How did you manage to "force" the update through recovery? I tried it through recovery but it would error out. (Error 7)
I will tell you, as a cautionary tale.
The error when you flash from recovery references a specific file that is incompatible with the update. I used root explorer to investigate further and found that the root script had overwritten a system file. The original was saved as "original" so I deleted the file causing the error and renamed the original one. After that, the update went through and I thought I was golden... Only now nothing else works.
So I had a P9000 that got the screen smashed.
I liked the phone, it was stuck on the 6.0 with the OTA issue, but everything worked fine for me... so I went ahead and bought a new P9000 (which should be faster than getting the part and repair the older one... which I planned to do anyway and keep it as a spare in case of another accident).
It arrived with a 6.0 installed as well, and everything seemed to work fine.
While setting up the phone, installing stuff etc... it got automatically updated to 7.0
THE ISSUES:
I can barely hear anything when people call me. I've read is a pretty common issue.
I've tried every possible solution I could find online... nothing works.
The only option is to put the call on speaker... which is not so handy for EVERY call EVERYWHERE.
-
I just went on a trip and realized data roaming is not working either.
I get phone signal, data and roaming options are both active (I tried both cards), checked the APN with the providers... all options again. No way to get it to work.
As soon as I landed back it worked without issues.
With the other phone/ROM I never had issues.
SOLUTION?
I've read some time ago that rooting 7.0 on P9000 is kind of risky or doesn't work altogether.
Is this still true?
Do you recommend any specific instructions to do it? (I've rooted and installed ROM's in other phones, so not newbie but no expert either).
Which ROM would you recommend as of today?
I keep the phone pretty app-light, I use for work only... so these issues are really bad for me. And the Elephone customer care has been a total deal breaker.
I won't be buying from them anymore that's for sure, but I'd like to don't burn cash either and get some use out of the phone.
Thanks in advance
Out of the blue yesterday my fingerprint scanner just stopped working. I dint pay much attention to it because i was busy and thought it was a dirty sensor. But today after cleaning it it's still not working. It seems the entire setting is missing, I can't find the fingerprint manager in Settings -> Security!
What gives!? I think this the last Sony smartphone for me. Too many silly issues .
Anyone had this issue with a 5III? and has a fix? I saw in the xperia 1 forums some ppl had the issue but no definite fix, neither rebooting nor reflashing the OS has worked.
Yeap. If you read my recently opened thread I got exactly the same problem. I sent the phone for service and not only have they created new problems (disabling updates somehow) but the fingerprint sensor failed again within a day!
Sony did almost two weeks to react to my new complaints and even though I was trying to convince them to just give me a new device and get done with it they tell me to send it again for service. A month is past overall.
P.S. I bet it is some cabling issue because I also reflashed the software when the problem appeared using the Xperia companion and no luck. Sony service changed the chipset and the button (but I assume not the cable?) And as I said it failed again. And after I got the phone back updates don't work and Xperia companion does not work. Don't they even test it??? Saying that I am pissed is an understatement.
Ahh seeing your post here, it seems more of hardware issue than software. Checking in with Sony (if it's still under Warranty) should be the best bet for both. Please do try to share your experience here on how the whole process goes. Understandable it's a pain at the moment.
Unfortunately no warranty. Got an unlocked device on amazon as its not available in my country.