[Q] Phone will not connect to Wi-Fi at work - ONE Q&A, Help & Troubleshooting

I’ve received my One on Monday. It’s working very well except it won’t connect to the Wi-Fi network at my work place.
1) The phone connects without problems to my Wi-Fi at home
2) I have the exact same Wi-Fi settings for the work network than the ones on my other android phone which was connecting just fine to this network.
I’ve rooted the phone but otherwise I’ve not changed either the ROM or the kernel.​Any idea what might cause this or what I could do to fix it?

Related

[Q] One device has connection problem, but not others

Hello,
Airdroid works fine on several devices here (my phone, my son's phone, my mother's tablet), but is very picky on my mother's phone.
All devices are connected on the same wifi network.
She has a samsung GT-S5839i. Here's what happens:
First, after installation, connection was ok.
Next day, no connection, the browser could not reach the phone. My phone could connect (over same wifi network, same browser on my PC). I restarted her phone, launched Airdroid : works fine.
Today, one day later: everything the same: not working at first, I had to reboot her phone.
So she has to reboot her phone to use Airdroid, that's not very convenient
What could cause this? How can I investigate this issue?
Thanks a lot ^_^
cactux63 said:
Hello,
Airdroid works fine on several devices here (my phone, my son's phone, my mother's tablet), but is very picky on my mother's phone.
All devices are connected on the same wifi network.
She has a samsung GT-S5839i. Here's what happens:
First, after installation, connection was ok.
Next day, no connection, the browser could not reach the phone. My phone could connect (over same wifi network, same browser on my PC). I restarted her phone, launched Airdroid : works fine.
Today, one day later: everything the same: not working at first, I had to reboot her phone.
So she has to reboot her phone to use Airdroid, that's not very convenient
What could cause this? How can I investigate this issue?
Thanks a lot ^_^
Click to expand...
Click to collapse
Hi,
Sorry to hear you're having trouble building connection for Samsung GT-S5839i. To help us find out what's happening, would you please tell us what's your Connection Mode, Android version and your AirDroid account?
And if you're using LAN Connection Mode, you can check if the network connection works fine on your GT-S5839i.
Follow the link below to get the steps:
http://help.airdroid.com/customer/p...ice-and-pc-are-connected-to-the-same-network-
Thanks!

[Completed] Latest Android phones not connecting to WiFi router

At work we installed a new WiFi router a few months back. The connection is open and no one needs a password to connect to it. But many who bought android phones recently arent able to connect to it. I have a OnePlus One with android 4.4.4 which doesnt connect to the WiFi. My colleagues own Xiaomi, Motorola phones which they bought recently, which also doesnt connect to the internet.
The phones detect the WiFi signal, says the network is saved but fails to connect to it no matter what. The temporary solution is to make our laptop into a WiFi router and use it but this is seriously annoying. The router is from HP and I dont know the exam model number for it at the moment
I will be grateful if someone can find any solution for this problem. Also, I am a novice when it comes to gadgets so, if your suggestion is to manually set up my WiFi settings please do so with clear instructions or a video of some sort. However I will be happy if this problem gets solved in a straightforward manner.
Please help!
XDA Visitor said:
At work we installed a new WiFi router a few months back. The connection is open and no one needs a password to connect to it. But many who bought android phones recently arent able to connect to it. I have a OnePlus One with android 4.4.4 which doesnt connect to the WiFi. My colleagues own Xiaomi, Motorola phones which they bought recently, which also doesnt connect to the internet.
The phones detect the WiFi signal, says the network is saved but fails to connect to it no matter what. The temporary solution is to make our laptop into a WiFi router and use it but this is seriously annoying. The router is from HP and I dont know the exam model number for it at the moment
I will be grateful if someone can find any solution for this problem. Also, I am a novice when it comes to gadgets so, if your suggestion is to manually set up my WiFi settings please do so with clear instructions or a video of some sort. However I will be happy if this problem gets solved in a straightforward manner.
Please help!
Click to expand...
Click to collapse
No need to configure wifi on your device IMO.
Sounds like an issue with the wifi router.
To check an fix the internet settings of the wifi router, you will need the adminstrative access/console/password for the router.
Then you can check that all new devices afre allowed to connect. On some routers you can restrict the access to a list of known devices or by enabling a MAC address filtering.
If you find such options on the HP wifi router, disable it and restart the wifi.
And make sure that the SSID of the wifi network is visible (= not hidden). Some Android devices have issue connecting to hidden networks.
Thread closed. Thank you.

Oneplus one: Connected but, no internet

Hello everybody,
I am using an oneplus one running cm-13.0-20160316-SNAPSHOT-ZNH0EAO1QB-bacon and the kernel provided by cyanogen, and I am using xposed. My wifi had been working fine all day but when I went to work and got back I had the following problems: It would connect just fine but there would be an exclamation mark besides the wifi-logo on the statusbar. And inside the wifi-settings there would be text under the wifi I was connected with, stating: Connected, but no internet. This is what I tried up untill now:
-Turning modem/router on and off
-"Rebooting" my TP-link modem using their website
-Switching to cm-nightlies
-Switched to an older lollipop backup
-After that I dirty-flashed the stable cm13 release without installing xposed
I heard some people on the internet saying that there could be a problem with my kernel, but I haven't tried anything with that yet. My worst fear is that it would be a hardware problem related to the fact that I led my phone fall about two months ago. My screen had to be replaced but the sim-tray is still broken. I still need to replace that. Also the grill that is on the top off the top bezel of the phone went off, I think that it's the mic for calls, but I don't know for sure. I am really anxious about this, please help me.
UPDATE;
This seems to be a problem related to my home wifi, because other wifi's work just fine. Too bad that my knowledge in this field is very lacking...
Did you finally find a solution? I have the same problem, only at home and only with my phone (no problem with my computer)...
go into you router settings and change your wireless setting to the following:
wireless channel - 10
wireless mode - 802.11 b/g/n
if the above wireless mode dont work, try the other modes. usually this is set at auto and may confuse wifi on phones
I'm having the exact same problem. WiFi at home works great with PC+Win10, but I can't manage to make it work on the OPO.
It says "connected with no internet" or "connected" but then I can't navigate, and also the device appear as not connected on the router admin page.
WiFi on the OPO works fine at work or other places. I really have no idea why this is happening. I'll try to flash an update.

Phone connected to WiFi but not IP being pushed and Internet not working

Hello XDA Members,
I am having a mysterious issue that has been very annoying. I have an EVO Wingle Wifi Device for Internet from PTCL in Pakistan.
It was working fine a couple days ago, my phone used to connect find to the wifi of the device and I was able to use internet on the phone, but all of a sudden one day, something went wrong.
Now the issue is that:
1. The phone can connect to the wifi, and it says "connected" but the device is not pushing the phone an IP anymore, it says "::1" in that place, and also the internet is not working on the phone.
2. On the devices stats page, I can see all other devices connected to the device, but not the phone. The wifi limit is 5, and I only usually have my laptop connected with it.
3. I also have tried to use a static IP on the phone like 192.168.1.128 and manually set it on the phone, and the phone still connects to the wifi, and it shows the IP, but still the internet doesn't work and the device doesn't register the phone in it's stats.
4. All other devices can connected and work fine with the wifi, with the internet working on all of them.
5. The phone works with any other wifi connection fine, just not with this device.
I have tried to:
1. Factory Reset my device, it didn't solve the issue.
2. Forget WiFi many times on phone, used different passwords, clear settings, etc.
3. Reset the phone, whitelisting phones MAC address on the device.
4. Used wifi fix apps from google play without any results.
But nothing seems to be fixing the issue.
Now I am at loss, I don't know what to do anymore, can anyone help?
Device: 9.1 Evo Wingle WiFi Device, PTCL.
Phone: Samsung S3 Verizon - Running KitKat 4.4 with CustomROM (SUPERLIGHTROM V5) with Safestrap, and rooted phone.

Portable hotspot issues with car wifi

Hi,
I've joined this forum to try and get some help with this along with any future issues as it looks like there's a smart bunch of people on here...
Please do move this to the appropriate area if I've put it in the wrong place.
I have a Samsung Galaxy S7 on a UK 'Three' contract.
However I recently bought a new car which has a WLAN feature - basically what it does is connects to your phone's portable hotspot, then broadcasts that internet connection on it's own in-car hotspot for passengers to connect to.
The benefit (because at first glance you think "why bother - why not just connect those devices straight to the phone's hotspot?") is that once the car connects to your phone's hotspot it uses the car's antenna to receive data etc which means you get a stronger and more consistent data connection.
So, the issue:
My portable hotspot works fine when connecting a device such as laptop/iPad etc directly to the phone.
However when I connect the car to my personal hotspot, and then a device to the car, it all connects up okay but I get errors on the end-user device saying that there's no internet connection.
I have done quite a lot of testing with this - for example in the following situations it works perfectly for the end-user devices - just never with my S7!!
- Connecting the car to my girlfriend's iPhone SE hotspot (on the same network)
- Connecting the car to my friend's S7 (on the same network?!!)**
- Connecting the car to my home WiFi whilst on the drive
**Interestingly, my friend's S7 was bought separately so had a pure Samsung build on it - mine came from Three so had a load of Three crap on it.
So, to tackle that, yesterday I did a cache wipe and factory data reset, then entered download mode and using Odin, loaded on the latest version of Nougat including all the new BL/AP/CP/CSC files.
Then me and my friend swapped SIM cards to see if that could be the issue, we tried using both phones. None of it worked, and now even his phone with his SIM card in it (which previously worked) no longer works with the car's WLAN.
It still doesn't work and it's driving me mad
Today I'm going to try messing with APN settings because I've read that changing the APN type to just "default" has solved some similar issues to this but without the 'middle-man' car in the middle.
I've also called Three and asked them to send me a replacement SIM card.
I'm sure it is NOT the car that's the issue, as it has worked fine on some devices.
I'm sure it is NOT the Three network that's the issue, as it has worked on 2 other devices on that network.
I suspect it's either some sort of config that needs changing, or the hardware of the phone is faulty.
I have a "remote management session" with Samsung support later today, but I don't expect them to be able to help with this remotely
Any thoughts or ideas here would be greatly appreciated, I'm sorry I've written so much but wanted to include all the info.
Thanks, Andrew

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