Weird USB problem, phone dead - Moto G Q&A, Help & Troubleshooting

Last night I was getting ready to flash CM11 via adb sideload when I dropped my phone from less than 50cm and my computer suddenly stopped recognizing it.
I thought it was my USB cable or my Windows installation that was going crazy but when I tried to charge it, it just wouldn't. In fastboot, all i see is Battery OK but when I connect it to the wall socket, it doesn't show "Charging".
Battery is not full, it was around 20%.
When I power it off and connect it to the wall socket, the screen doesn't turn on, it just vibrates for a second and after that is totally dead. It charges, but it's totally dead and won't show the charging progress bar.
It's like the micro usb port is half-dead.
Any thoughts?

Yes man you night have broken one of the pins. You should try the wireless charging mod, I'll give you the link in a bit. But if you use your port a lot you should order a replacement online.

I saw a video on YouTube that recommended charging the phone with a higher amperage charger. I grabbed my Nook charger and left it overnight. When I woke up, it was 100% charged so then I connected it to the computer in fastboot mode and it finally showed "Charging" and could use adb.
I hope it's fixed...

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[Q] [HELP]Phone will not charge

Today my Triumph seemed to be draining the battery faster than normal, though I was also making a lot more calls than normal. I have a cable plugged into my PC at work which I plugged into my phone but the driver install window didn't pop up like it normally does and my PC's network connection got very slow. I unplugged it and my PC connection was fine again. I left my phone unplugged for the most part after that though I did plug it in once or twice. I don't think it was ever truly recognized by my PC at work today (it has worked before) though I'm not certain.
When I was about to go home I noticed my phone was off. I knew it was low on battery so I assumed that it had turned off due to low battery. It couldn't have been off any more than 30-60 minutes. I didn't think it should have turned off already for low battery yet though.
I plugged it into my car charger and my phone refused to turn on. About 20 minutes later i unplugged my phone and the red charging light was still on. I had to pull the battery. I then turned on my phone and it was working, but low on battery.
About 45 minutes later I drove home with my phone plugged in, but I didn't check to see if the charging light was on. The phone was still on. When I got home I tried plugging in the phone and I noticed that it was not charging. It still isn't. I have tried the following:
Restarting phone
Plug in while it is turned off (charge light comes on but not charging animation, must pull battery for light to go off. phone will not start while plugged in or charge light is on)
Try plugging into computer rather than wall
Try car charger
Swap battery to stock battery (I use an Anker battery rather than the stock. I haven't used my stock battery for a few weeks to a month. It should have been fully charged but only had less than 50%) and try everything again with same results
Right now I have my Anker battery in which was nearly dead (below 10%) plugged into the wall with it off hoping it will charge. My phone is mostly stock other than I rooted it using the b_randon14's method, installed b_randon14's tweak mod, and flashed in the Sprint PRL using a method from howard forums with the 60681 version. I had links but had to remove them due to not previously posting on this forum.
I noticed the usb cable is not solid in the prot on my phone, but it never was and doesn't seem any different. For example I can move the cable back and forth a little bit while plugged in. It remains plugged in when I do this and while the phone is off it knows it is plugged in obviously. Any ideas?
Ok... I left it plugged in while off for an hour then it started working... very odd. Nevermind then I guess, lol.
Saw this thread, was going to suggest that. Your issue seems to be one that happens across all sorts of devices that have rechargeable batteries, even Android phones (and especially $&!t MP3 players that you'll find at K-Mart). I once made the mistake of buying a $30 MP3 player that refused to turn on once its battery dropped to a certain level. Twice. From K-Mart, of course.
Thank goodness for returns.
I am still having issues and it is really frustrating. Sometimes it will charge when on, some times it won't. The only thing I think MIGHT be common between when it does and doesn't work is how much battery is left. I think it might work more often when the battery is closer to a full charge. What I often do is plug in the phone, shut it off, it will charge but charging animation isn't there and I cannot turn it on until the charging animation shows up. I think it only shows up when the phone is fully charge or close to it (I've only ever seen it when it is fully charged).
Unfortunately I don't have a lot of concrete information on this as i haven't had much time to troubleshoot and verify any of my suspicions. I do know that USB Debugging has nothing to do with it and clearing my battery statistics didn't have any affect either. This issue is very frustrating and I believe are all software based, not hardware.
Any ideas or pointers?
Out of curiosity, have tried a different USB cable? I know that you talked about switching chargers, and I couldn't tell if this was just the base unit and you plugged the same cable in or, if it was a completely different charger and cable.
I have a wall charger with a usb cable at my office, a wall charger with a (different) usb cable at my house, and a car charger with its own non detachable usb cable. All have the same issue.

Why did it discharge, and why won't it charge anymore?

Two days ago, I turned my Infinity off and docked it. Both batteries were fully charged. A few hours ago I picked it up again, and the tablet wouldn't turn on.
I plugged it into the wall outlet. It started charging and I was able to turn on the device. It had 0% charge, and the batteries on the dock were also dead. What I don't understand is: how can the Infinity and the dock discharge completely in that time even though it was supposed to be off?
I left it plugged in so that I could use it while it charges. After some time, it asked me to connect the charger and then turned itself off due to almost dead batteries. Cable was still plugged in, though the charging light was off.
Tried connecting the cable to the dock, no light. Tried connecting the cable to my computer, it didn't work. So, the cable must be faulty, right? I can still turn the Infinity on, it'll boot normally and turn itself off after it's reached the lock screen. There's a red exclamation mark on the battery icon that wasn't there in the first time I turned it on, does it mean anything serious?
I had it drain to zero once overnight. Wasn't completely charged but it was strange... hasn't happened since in fact it generally has very good battery life.
I would definitely try a new cable and or charger.
Yeah, I've asked the store for a new cable. They'll have to mail it to me, so my tablet will stay dead for a few days. Now I know why propietary connectors suck.
Anyway, it seems I'm not the only one that had problems with the charger. Many people have reported overheating, but that never happened to me. The adapter that came with my Infinity seems to be a newer model; the plugs can't be folded or detached.
Charger: I had that happened several times to the SL101. Turned out I had something else plugged into the USB and the adapter was overloaded and tripped. Unplugged for a little while for it to cool down and reset itself.
What do you mean you had something else plugged into the USB?
Anyway, I've left my adapter alone for quite some time. I'll go see if it works as soon as I get home.
Beibin said:
What do you mean you had something else plugged into the USB?
Anyway, I've left my adapter alone for quite some time. I'll go see if it works as soon as I get home.
Click to expand...
Click to collapse
I was charging a small 700 mAh battery through the USB. That was enough to trip the AC adapter.

[Q] Problem with charger

Hello,
I didn't use my tablet since 2 month and last week, i installed team EOS 4.2.2 JB rom.
After, my cable did'nt worked, When i tried to conect it to my computer, there was an error message that the tablet wasn't detect correctly.
And when i put the cable into the charger and the table to charge on the wall, i saw the icon on the right corner of the tablet charging but in the information battery, i sax that "Disconect" and the tablet % didn't grow up.... So i thought the cable was dead and i bouth one new on ebay.
With the new cable, no problem the tablet was detect and the charging with the charger was good. But after 2 days, i had new problems.
when i conect the tablet on my laptop, all is OK, the tablet is detect normally. But whn i try to charging with the charger on the wall, the tablet doesn't charge. I see the icon in the right corner is charging but in the battery informations, i see "disconect" again and the battery doesn't charge.
Yesterday, i saw a topic that i can put the charger on the freezer, i put it alle the night and i tried this morning but nothing the tablet does'nt charge.
On the charger, there is 2 parts, I open the little part with removing a screw and i tried to little move the 2 metal parts but nothing alwas the same problem.
So i think now the problem is not the new cable but the charger.... I know it's a specific voltage and if i try with my HTC ONE X charger, this will not work...
But maybe it's a problem with the tablet connect port?
I changed the rom and i installed the Cyanogen 4.2.2 this morning, and now when i conect the cable, with the computer, it's OK i see my tablet but the icon on the table isn't charging and i see "disconect in the battery information". And with the charger wall, it's the same, i have charge icon and i have disconect in the battery information
Do you think i must buy a new charger?
Sorry for my poor English my French
Try a trickle charge from the USB PC > Tablet
Plug the tablet cable into PC USB port and turn off the screen, then leave to trickle charge overnight
If you have the screen on it will not charge, so best to leave it off for a few hours to test if it is a charger problem
*Detection* said:
Try a trickle charge from the USB PC > Tablet
Plug the tablet cable into PC USB port and turn off the screen, then leave to trickle charge overnight
If you have the screen on it will not charge, so best to leave it off for a few hours to test if it is a charger problem
Click to expand...
Click to collapse
I Tried to connect PC USB > tablet with the screen turn off. It's not work
I tried to PC USB > tablet turn off and it's not work too...
the problem is the charger connextion on my tablet?
kevin761 said:
I Tried to connect PC USB > tablet with the screen turn off. It's not work
I tried to PC USB > tablet turn off and it's not work too...
the problem is the charger connextion on my tablet?
Click to expand...
Click to collapse
When you use PC USB to charge, it will not show charging on the screen, you have to leave it overnight for best test results
The freezer trick should only be used for about 20 minutes just to cool the charger down and reset the cutout
Try trickle charge overnight, if it works, its the charger
I think this is because tablet use a lot of power when in use and that is why the tablet is discharging when you use it. PC has even less powerful USB charger so the tablet will probably be recharging VERY slowly or even discharging when you use it.
You should leave tablet overnight to recharge and it is better to charge it in one piece than constantly plugging and unplugging it from PC.
Have a nice day,
Žiga
ZigaG said:
I think this is because tablet use a lot of power when in use and that is why the tablet is discharging when you use it. PC has even less powerful USB charger so the tablet will probably be recharging VERY slowly or even discharging when you use it.
You should leave tablet overnight to recharge and it is better to charge it in one piece than constantly plugging and unplugging it from PC.
Have a nice day,
Žiga
Click to expand...
Click to collapse
You should be able to charge and use it at the same time with the actual charger plugged in, but you are correct, with the PC you can not use and charge unless you mod your USB ports for extra power
Ok i will try to conect the tablet (power off) all the night to my computer but i think it will not charge...
And if it's not work, it's not a problem with the cable because i can use the cable to transfer media PC> Tablet, so it's a problem on the tablet connector?
Hello,
My tablet was charging all the night. She was at 22% and now 38.... It's very slow!!! But now, i know that my tablet and my cable are OK and my charger is the problem.
There is a solution to repair my charger or i must buy an other?
I'm searching to conect an old cable to my charger for rc cars. Whith my charger rc car, i can charge Nimh, Nicd and lipo accus.
I cutted an old cable for tf101. I think it's a USB 3.0 because i have 5 little cables.
I think i need to charge at 15V-1A... But i wouldlike to know what are the colors of negative and positive cable because in my TF101 cable i have this colors:
white-green-red-orange-yellow...
kevin761 said:
I'm searching to conect an old cable to my charger for rc cars. Whith my charger rc car, i can charge Nimh, Nicd and lipo accus.
I cutted an old cable for tf101. I think it's a USB 3.0 because i have 5 little cables.
I think i need to charge at 15V-1A... But i wouldlike to know what are the colors of negative and positive cable because in my TF101 cable i have this colors:
white-green-red-orange-yellow...
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1087321
Try this, separate charger and its pins, then take it along with the cable and put it in a zip pouch, now freeze for say 2 hrs. Take it out let it return to normal temperature and then try charging. Remember freeze them in a zip pouch (air tight)
Sent from my Transformer TF101 using xda app-developers app

[Q] Photon Q got hot now won't power on

Hi everyone,
My first post as I haven't been able to find an answer. My Photon Q was probably about 30% charge when I last checked with it on. An hour or 2 later it was a little warm and was off. So I went to charge it using the car charger with 500mah charge rate. I came back about an hour later and the phone was really hot and no charging screen so I unplugged it. The green led light is lit when the phone is plugged in.
I tried holding the power button and volume down button, but it won't boot. If I have the usb charging cable plugged in from a PC or charger adapter when pressing those buttons, the green light will flicker off for a fraction of a second.
I then proceeded to dismantling the phone as I suspect a battery issue and the one in this phone is stupidly non-removable. After taking the back cover off, I tested the battery posts and received 0 volts. I still don't know if the battery caused the drain or if there's a short in the phone. I then took off the inside cover that holds the battery in. A few T5 screws later and the battery was removed. I connected the battery to some AA batteries in series to see if I could get a charge. A few hours later I got it up to 3 volts which held for several hours. So I connected it to a few more AA batteries in series to try and raise the voltage. I got it up to 3.67 volts and the battery is listed at 3.7 volts.
A day later and the voltage is still at 3.67 volts so I put the battery in the phone. I went to try and power it on, but nothing. I then connected it to a usb cord and received the slow flashing red led light a couple times before switching to green. The battery started getting warm again connected to the usb charger. After 20 minutes it was approaching hot so I unplugged the USB. The battery read 3.54 volts. 30 minutes later, 0 volts again.
Does anyone know what the actual voltage range is for this phone, as my old Samsung M320 is also 3.7 volts, but when testing the battery I get 4.10 volts? I heard it's pretty specific on minimum voltage. Any ideas for a temporary battery or way to boot the phone before spending $50 on a replacement battery and then find out there's a short in the phone. Is there another key combination to boot the phone, I'm trying to boot it to at least get my pictures and other data off it.
Thanks a lot in advance
Matt
Not the battery, seems to be an electrical short but where
I bought a new battery for the phone which had a 0 volt charge when I received it. I tried putting it in the phone as is to use the phone charger to charge it, but got nothing. So I charged it using 2, then 3 and then 4 AA batteries in series to get it up to 3.7 volts. I then put the battery in the phone and noticed the 2 large chips and the chip centered above them located by the camera get a little hot. I tried with the charger connected and not connected, but same thing. Power button doesn't turn the phone on. Just the green led lit when the USB power cable is attached. So now it seems there must be a short in the phone. Anyone know where I can look to check for a short, blown resistor or something in this phone? Or at least where the rom chip is located so maybe I can turn it into a usb drive to get my data at the least.
Anyone? I still haven't been able to find a solution. I don't see pins touching, but if some pins are touching in the usb port, would that cause the heat issues when I put a battery in that I charged externally? I do get the green led light when I plug the phone in to charge so figure that means the usb is ok?
Regal's Photon Q said:
Anyone? I still haven't been able to find a solution. I don't see pins touching, but if some pins are touching in the usb port, would that cause the heat issues when I put a battery in that I charged externally? I do get the green led light when I plug the phone in to charge so figure that means the usb is ok?
Click to expand...
Click to collapse
did you try a other charger ? do you have oryginal photon charger ? for me its not a reason of battery
regards
(in situation like that charging with normal usb cable when you plug phone to pc dont charging battery, you need motorola usb service cable to make it work)
niko99 said:
did you try a other charger ? do you have oryginal photon charger ? for me its not a reason of battery
regards
(in situation like that charging with normal usb cable when you plug phone to pc dont charging battery, you need motorola usb service cable to make it work)
Click to expand...
Click to collapse
Yep used the motorola cable that came with the phone (plugged in the wall and just the cable in multiple computers, another motorola house charger (the same as the one that came with the phone), a motorola car charger, and a samsung house charger.
When you say motorola usb service cable, I assume you're not talking about the motorola cable that comes with the phone? What usb service cable are you referring to?
Regal's Photon Q said:
Yep used the motorola cable that came with the phone (plugged in the wall and just the cable in multiple computers, another motorola house charger (the same as the one that came with the phone), a motorola car charger, and a samsung house charger.
When you say motorola usb service cable, I assume you're not talking about the motorola cable that comes with the phone? What usb service cable are you referring to?
Click to expand...
Click to collapse
factory / sevice cable ( i make my own from below tutorial)
http://forum.xda-developers.com/showthread.php?t=1077414
if you buy / make this cable , you will be have posibility to use RDS lite and flesh firmware this also make help (if you have low battery flesh with normal usb cable is not possible )
and second thing... maybe try some car charger ?

Tablet won't charge

6 months ago i noticed my tab wasnt charging when the charger was plugged in, so i opened up the device and saw that a little wire of the battery was broken (maybe coincidentally). I bought a new battery but my tab still wont charge. It DOES charge (very slowly) when the device is turned off, but when it's on it doesn't charge neither will the PC recognize it as a USB device. If the charger is plugged in and the battery level is low, I'd unplug it and the low battery message would pop up. It's like the device recognizes I plugged in the charger but some way it's not able to charge. I'm using the original charger. What should I do?

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