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Hi everyone.
I hear this company is pretty much widespread, so chances are you stumbled upon their particular services, too. Prepare yourself for a pretty long reading.
I have a Samsung Galaxy Nexus at the moment. I bought it in January - actually, I bought it from a guy who bought it at that time... it doesn't really matter, the phone has warranty and all that stuff.
You may be aware of this, but for those of you that aren't, this phone has serious issues with the screen. Some experience purple tinting, extreme ghosting / image retention and, overall, poor screen performance. I am among those - blue`ish tint on the upper-right corner, especially EXTREMELY observable when reading articles (which is what I mostly do ). All these color-related issues can be solved through some particular kernels, but the inhomogeneity and image retention are serious hardware issues which require a screen replacement. It's pretty amazing how such a top-notch device (and a flagship, actually) can have such a poor QC - Sammy doesn't even admit the problem (which is something we should all throw rocks at them for). Anyway, HERE's the topic which should shed more light on this topic if you're willing to find out more about the... awesomeness of this story.
ALRIGHT, that was somewhat an introduction. Here comes the real part I was interested in.
I can take my phone only to CORDON Electronics (I hear they're ex CIRMA, changed their name, whatever), since that's the only authorised service here, in Romania. Samsung... doesn't exist, or if it does, I bet their services are just as crappy. If I take my phone to Vodafone - where it was originally bought from - those guys would simply send it over to CORDON. Lazy fat... Oh well, carrying on.
I own this device for 3 weeks, and I realised the grays become EXTREMELY purple when the brightness is set to 0%. This can be fixed through a particular kernel which alters the color multipliers and gamma and such... More like a workaround. The problem where the white is blue in the upper-right corner and vertical/horizontal lines appear on the screen, also the problem where black isn't really black after a longer exposure... these can't be fixed through software, so, I figured why not take advantage of the warranty? I mean... that's why I have it, right? - for them to fix my problems .
So, I flashed a stock Google image (erased all of my contents - didn't make a backup, I said I'll do that AFTER; didn't know this would erase my sdcard partition, so I F`ed up), then the stock recovery, then locked the bootloader. "I'm a little boy and don't know how to modify my phone in any way" :cyclops:
Took it to the service, told them what my problems are - explained them with almost all details, but of course, the hot chick standing there couldn't fit all of what I'm saying in three freaking lines, so everything I said got cut down to "when light is low gray becomes purple, black is brown and only with a few black spots, bands (lines) appear on the screen". I figured "Oh well, it's not like she can write any more than that in those 3 freaking lines pre-set for "Problems description", so I thought the problem where grays become purple should make the engineers responsible for the reparation would be OBVIOUS ENOUGH in order for them to replace the SCREEN.
Phone comes back 7 days later. What do you think they did? Software update. I flashed Android 4.0.4 on it, and now it had 4.0.2. I'll just use the phone until it wears to the point where burn-ins and such become extremely obvious, even for those with 99% impaired vision, so they can't use the "Parameters are okay" excuse for their retarded blindness. Until it becomes something like THIS - which is something all Galaxy Nexus display units experience (so they can't tell me it's MY fault - I just used the goddamn phone, rofl). Then, I'm gonna return to them and see what they do .
One more notable thing : the bootloader was unlocked when I got the phone, so they flashed it pretty much in the same way I would've done it. I'm gonna re-lock it next time I bring it to warranty service; it'd be ridiculous of them to reject it reasoning "bootloader unlocked - user tampered with the device, hence we RIP THE WARRANTY PAPER SHEET IN HALF".
Now... given the fact that you actually read what I just said and didn't quit in mid-story... I'd like to hear what are your personal experiences with CORDON Electronics. Or with other warranty companies, for that matter.
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I hope I posted this thing in the right section. If I didn't, I honestly have no clue where I should've posted it... I hope I don't get another "fine" for doing this :/
I am not disappointed in my purchase. And the development is already extraordinary.
Sent from my Vipered M8
Lovin every second spent with this device. No complaints on my end.
Sent from my HTC6525LVW using XDA Premium HD app
Best phone on Verizon right now unless you're a cell phone photographer.
Sent from my HTC6525LVW using Tapatalk
Best phone I've had in years
Sent from my VZW HTC One M8
I like it a lot. Not the slightest bit of stuttering yet. I've yet to root because I don't need it yet and I'd like my warranty to last at least a few months. Sadly on stock my ps3 controller OTG doesn't work. Might sound pity but that was a huge letdown.
Sent from my HTC6525LVW using Tapatalk
I traded my lockeddown galaxy s4 and all its accessories for this phone as soon s-off had been achieved. lucky me that a friend was adding a new line but wanted the s4 and has zero intentions of doing any modifications to the the phone. I am very impressed with this phone my only irritation is that if I have one of my pics set as wallpaper after a restart it's totally zoomed in/resized. this isn't egregious enough for me to actually try and fix though... not that it stays long anyway being flash happy lol.
I am happy with mine. I have a few problems but they are relatively minor.
1. Speaker grills. Make sure you get one that the grills are flush with the glass if you are going to use a screen protector that goes around the speakers.
2. Why in the hell would HTC only put a red/green LED notification light on it???? That is plain stupid.
wtoj34 said:
I like it a lot. Not the slightest bit of stuttering yet. I've yet to root because I don't need it yet and I'd like my warranty to last at least a few months. Sadly on stock my ps3 controller OTG doesn't work. Might sound pity but that was a huge letdown.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
If you have an XBox 360 controller, they supposedly work via OTG also. I only have a wireless controller (which didn't come with a USB charger cable, or else I lost it) so I can't test it.
As far as the M8....I love it. Development is great, and the M8 itself is a fantastic device. I just wish the radios were a bit stronger. I have frequent issues at my gym with the reception cutting out, which apparently the phone doesn't deal with very well...I have to toggle airplane mode to get data going again, which happens usually 2-3 times during a workout. However, the reception inside my gym is horrible anyway (and it's only slightly better out in the parking lot. usually 1-2 bars, max).
Also, I do feel bad about hiding this beautiful phone inside of a case, but the damn thing is just too slippery...
Terrific phone, best available right now for sure. For a long time I completely undervalued a great stock software experience thinking CM would provide a better experience than, say, touchwiz. I was very wrong. CM on the GS3 was mostly stable, but that's just it... Mostly. It never got to the point of stability that CM7 enjoyed with Gingerbread. Things are different now.
HTC by far has the best stock experience of any manufacturer skin available. I find this experience to be equal to AOSP in my tastes. They did an elegant job.
Quality control/build quality is something I've learned a lot about by having this phone. I don't think I'm going to pit a metal chassis as highly as I did when deciding to go with this phone.
I had to return two of them due to minor imperfections and decided to settle with this one which over time is seeming to degrade dramatically.
- One of the plastic strips on the back is sunken in a bit and yields sharp edges when you run your fingers across it. It also looks bad from certain angles.
- My camera does not sit evenly in its hole. Rather, it's slightly tilted by 5-10 degrees. As far as I can tell this does not affect picture quality but again, feels unpleasant when your finger glides across the camera hole which you will occasionally.
- Speaking about fingers on camera, you'll be wiping it down a bit to clear the smudges. It's indented nature will make it harder to fully clean. Because of this, its easy to scratch the lens. I'm looking into camera lens protectors now.
- As mentioned, the speaker grills are problematic. Mine are mostly flush with the screen, but again, it's that MOSTLY again. On top of that, my bottom grill seems to have minor warping/a wavy surface. Light reflections emphasize this flaw but it's probably the least of my worries.
It's funny how I thought I was getting this phone for it's superior materials and build and ended up feeling unfulfilled in that aspect but being fully enamored with the software. Most of my build flaws are either diminished or not noticeable covered by a case, which I always use a little protection. Because of this, plastic is fine for me in the future if it means more consistent quality and longevity. I don't feel the superior materials when I'm using a case anyway.
Sent from my HTC6525LVW using Tapatalk
thunderbls said:
I traded my lockeddown galaxy s4 and all its accessories for this phone as soon s-off had been achieved. lucky me that a friend was adding a new line but wanted the s4 and has zero intentions of doing any modifications to the the phone. I am very impressed with this phone my only irritation is that if I have one of my pics set as wallpaper after a restart it's totally zoomed in/resized. this isn't egregious enough for me to actually try and fix though... not that it stays long anyway being flash happy lol.
Click to expand...
Click to collapse
Damn you got so lucky!
I had to sell Note 3 (locked) to get this phone. I also had a One Max in between.
85gallon said:
I am happy with mine. I have a few problems but they are relatively minor.
1. Speaker grills. Make sure you get one that the grills are flush with the glass if you are going to use a screen protector that goes around the speakers.
2. Why in the hell would HTC only put a red/green LED notification light on it???? That is plain stupid.
Click to expand...
Click to collapse
1. This is true. My first and second HTC One M7 had bad problems with unevenness.
2. Thats the best part about it. I love it! The HTC One M7 the light was barely noticeable. Now I can see it!
Div033 said:
Terrific phone, best available right now for sure. For a long time I completely undervalued a great stock software experience thinking CM would provide a better experience than, say, touchwiz. I was very wrong. CM on the GS3 was mostly stable, but that's just it... Mostly. It never got to the point of stability that CM7 enjoyed with Gingerbread. Things are different now.
HTC by far has the best stock experience of any manufacturer skin available. I find this experience to be equal to AOSP in my tastes. They did an elegant job.
Quality control/build quality is something I've learned a lot about by having this phone. I don't think I'm going to pit a metal chassis as highly as I did when deciding to go with this phone.
I had to return two of them due to minor imperfections and decided to settle with this one which over time is seeming to degrade dramatically.
- One of the plastic strips on the back is sunken in a bit and yields sharp edges when you run your fingers across it. It also looks bad from certain angles.
- My camera does not sit evenly in its hole. Rather, it's slightly tilted by 5-10 degrees. As far as I can tell this does not affect picture quality but again, feels unpleasant when your finger glides across the camera hole which you will occasionally.
- Speaking about fingers on camera, you'll be wiping it down a bit to clear the smudges. It's indented nature will make it harder to fully clean. Because of this, its easy to scratch the lens. I'm looking into camera lens protectors now.
- As mentioned, the speaker grills are problematic. Mine are mostly flush with the screen, but again, it's that MOSTLY again. On top of that, my bottom grill seems to have minor warping/a wavy surface. Light reflections emphasize this flaw but it's probably the least of my worries.
It's funny how I thought I was getting this phone for it's superior materials and build and ended up feeling unfulfilled in that aspect but being fully enamored with the software. Most of my build flaws are either diminished or not noticeable covered by a case, which I always use a little protection. Because of this, plastic is fine for me in the future if it means more consistent quality and longevity. I don't feel the superior materials when I'm using a case anyway.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
-Plastic Strips: Wow, that does blow. After you mentioned that I tested mine to see if they were like yours. Not at all. Completely smooth. You cannot detect a variance in height variance. Even while running my fingernail over them.
- Camera fit: I inspected mine; Perfect symmetry.
- Speaker grills. I know this issue well because of M7. I got lucky on this one because that offset drove me insane.
TBH: with all the little tweaks your phone has... It sounds like it has been dropped or twisted. Yes it could be bad build quality as well but I would really hate to think that.
is there any way you can exchange yours? Mine is near perfect, its sad to see yours is so... crappy.
scrosler said:
-Plastic Strips: Wow, that does blow. After you mentioned that I tested mine to see if they were like yours. Not at all. Completely smooth. You cannot detect a variance in hight however, as suspected the material feels different but not unexpected
- Camera fit: I inspected mine as well. Perfect symmetry.
- Speaker grills. I know this issue well because of M7. I got lucky on this one because that offset drove me insane.
TBH: with all the little tweaks your phone has... It sounds like it has been dropped or twisted. Yes it could be bad build quality as well but I would really hate to think that.
is there any way you can exchange yours? Mine is near perfect, its sad to see yours is so... crappy.
Click to expand...
Click to collapse
Yeah I just got unlucky but oh well I'll live. The first time it was a tiny crack in the corner, the second time was a bump on the bottom speaker grill and was tired of replacing so I decided to just live with the third. I feel like it's punishment for being so picky or something lol
I'm past the 14 day return window but even if I wasn't I was tired of bothering the people at the Verizon store. It's a third party one and they were really nice and helped me keep my unlimited data, so I felt like I was being a hassle. It's also my fault for not examining it close enough to notice the crooked camera, even when they were insisting that I deeply inspect it before going with it.
No drops at all either. I've had it in a case practically since I got it as well. Hell maybe it's the case's fault (for the plastic bands, at least). Sounds like you got lucky, I figure it's just my turn to have some quirks as I've been pretty lucky with tech up to this point. Honestly I'm probably making them sound a lot worse than they actually are too.
Sent from my HTC6525LVW using Tapatalk
scrosler said:
2. Thats the best part about it. I love it! The HTC One M7 the light was barely noticeable. Now I can see it!
Click to expand...
Click to collapse
Well I am having that problem with this phone. It is barely noticeable. But I am coming from a Moto RAZR MAXX with a large LED that is capable of multiple colors. I had lightflow set to use blue/white mostly. Some yellow. I guess the main reason I am *****ing is because I am red/green color blind. I can't tell the difference in the colors they offer (red/green)
I don't expect special treatment, but WHY do companies CONTINUE to offer colors that are not visible/distinguishable by about 10% of the population? Why not just use easily distinguishable colors? Like Blue and Yellow.
[/rant]
I'm happy with mine. I don't see any of the flaws mentioned here or anywhere else for that matter. Camera, speaker grills, screen, they are all as they should be. As far as I can see anyway. I love this phone.
That said, I do have one and only one beef about it. The notification LED. No, not that it's not bright enough or the colors available. It's that it only stays on for 5 minutes or so. I'll admit I haven't spent a whole bunch of time searching for an answer but I've spent enough and have yet to come up with a way to make it stay on until I've looked at whatever it is it's notifying me about. Sounds like it's been this way a bit for HTC for a while though. This is my first HTC phone and I'm used to picking up the phone and seeing that light flash. Regardless of how long ago it's been since I've received a call, text or whatever. I'd much prefer to be able to just glance at the phone and see if anything's happening as opposed to having to pick it up and turn on the screen.
I suppose they do it for battery savings. Don't know. But, I find it hard to believe that turning that little diode off after 5 minutes saves anything worth saving. It's not like it's going to be 2 days before I look at it. That said, I can't blame it on the phone. It's HTC's software that comes into play there.
Anyway, other than that, I'm a happy camper.
Yes, yes I did.. get lucky with obtaining this phone. ???
Div033 said:
Yeah I just got unlucky but oh well I'll live. The first time it was a tiny crack in the corner, the second time was a bump on the bottom speaker grill and was tired of replacing so I decided to just live with the third. I feel like it's punishment for being so picky or something lol
I'm past the 14 day return window but even if I wasn't I was tired of bothering the people at the Verizon store. It's a third party one and they were really nice and helped me keep my unlimited data, so I felt like I was being a hassle. It's also my fault for not examining it close enough to notice the crooked camera, even when they were insisting that I deeply inspect it before going with it.
No drops at all either. I've had it in a case practically since I got it as well. Hell maybe it's the case's fault (for the plastic bands, at least). Sounds like you got lucky, I figure it's just my turn to have some quirks as I've been pretty lucky with tech up to this point. Honestly I'm probably making them sound a lot worse than they actually are too.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
Just a follow up to this and a warning to any others out there, I managed to reset my camera lens to a very level angle (maybe 0.5-1 degrees off still) by pressing gently but firmly down on the raised side.
I think what may have happened is I pressed down a little too hard when cleaning the lens, causing it to become uneven. So be gentle when you wipe down your camera lens!
Sent from my HTC6525LVW using Tapatalk
Definitely happy with my purchased of the M8. 1 flaw we all kno Wat that is but besides that I pleased . Not one lag unlock boot loaders s-off can't get no better. And 6 sense smooth no delays waiting for apps to open.
Sent from my Insanely powered M8 using Tapatalk
Not so sure if I'm happy with mine yet. I am not liking this camera and it might be a deal breaker. I like being able to zoom and crop photos and the resolution is just too low. Also I don't notice any improvement with low light shots. Right now I'm debating about getting a gs5. Trying to figure out if I still want to mod my phone. I had a rezound which I enjoyed flashing.
The strengths of this phone
1. Very smooth and responsive.
2. Phone speakers sound great.
3. Overall audio quality is good
4. Very refined sense.
5. Cut and paste texting(sense feature).
6. Great front facing camera
7. Sd slot
8. Soff and root
9. Remote
10.gestures! I love the tap to wake
The bad
1. Poor camera
2. Non removable battery(not a huge deal but nice to have)
3. I don't feel the aluminum body is very rugged and will show drops or scratches very pronounced.
4. Slippery why aluminum if I have to buy a case anyway.
5. When I hold it I get the feeling it's premium but it also feels fragile.
6. Battery life isn't what I expected.(I've only had the phone for a week so I think it's still working itself out.)
Overall good phone but camera ruins it.
Sent from my HTC one m8
xmoox said:
Not so sure if I'm happy with mine yet. I am not liking this camera and it might be a deal breaker. I like being able to zoom and crop photos and the resolution is just too low. Also I don't notice any improvement with low light shots. Right now I'm debating about getting a gs5. Trying to figure out if I still want to mod my phone. I had a rezound which I enjoyed flashing.
The strengths of this phone
1. Very smooth and responsive.
2. Phone speakers sound great.
3. Overall audio quality is good
4. Very refined sense.
5. Cut and paste texting(sense feature).
6. Great front facing camera
7. Sd slot
8. Soff and root
9. Remote
10.gestures! I love the tap to wake
The bad
1. Poor camera
2. Non removable battery(not a huge deal but nice to have)
3. I don't feel the aluminum body is very rugged and will show drops or scratches very pronounced.
4. Slippery why aluminum if I have to buy a case anyway.
5. When I hold it I get the feeling it's premium but it also feels fragile.
6. Battery life isn't what I expected.(I've only had the phone for a week so I think it's still working itself out.)
Overall good phone but camera ruins it.
Sent from my HTC one m8
Click to expand...
Click to collapse
If you get a GS5, make sure you get one with a good camera. They are failing miserably. LOL
https://www.yahoo.com/tech/samsung-to-replace-galaxy-s5-phones-affected-by-faulty-84127046184.html
xmoox said:
Not so sure if I'm happy with mine yet. I am not liking this camera and it might be a deal breaker. I like being able to zoom and crop photos and the resolution is just too low. Also I don't notice any improvement with low light shots. Right now I'm debating about getting a gs5. Trying to figure out if I still want to mod my phone. I had a rezound which I enjoyed flashing.
The strengths of this phone
1. Very smooth and responsive.
2. Phone speakers sound great.
3. Overall audio quality is good
4. Very refined sense.
5. Cut and paste texting(sense feature).
6. Great front facing camera
7. Sd slot
8. Soff and root
9. Remote
10.gestures! I love the tap to wake
The bad
1. Poor camera
2. Non removable battery(not a huge deal but nice to have)
3. I don't feel the aluminum body is very rugged and will show drops or scratches very pronounced.
4. Slippery why aluminum if I have to buy a case anyway.
5. When I hold it I get the feeling it's premium but it also feels fragile.
6. Battery life isn't what I expected.(I've only had the phone for a week so I think it's still working itself out.)
Overall good phone but camera ruins it.
Sent from my HTC one m8
Click to expand...
Click to collapse
There was recently a leaked photo of a Verizon Xperia Z2. I'd sooner get a Z2 than a GS5.
I agree with many of your points though I just don't think anyone should have to deal with the horror that is Touchwiz.
Sent from my HTC6525LVW using Tapatalk
Of course, the One (M8) isn't a phone that's going to be to everyone's tastes. It's amazing product, the camera is fantastic and the battery has improved a bit and also with its with it's stunning design, this with the price. Everything I'm looking for a smartphone, its already here! Since I bought my M8, I did embrace and love it since then.
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Click to expand...
Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
Click to expand...
Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Click to collapse
Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Click to collapse
Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
After trying and failing with the S8/S8+ I decided to go for the U11.
I ordered two phones from Amazon, one for myself and one for family. They were the amazing silver. We powered them on, and then noticed backlight bleed along the lower edge. The guy on this review is the only reviewer who mentions it and shows the problem:
http://www.androidpolice.com/2017/0...pretty-good-phone-if-anyones-still-listening/
Not only that, but both phones had a dead pixel on the screen (But I think that's just my bad luck . I took it on myself to watch reviews on youtube, and I think the lower edge problem has been there on every review unit, but no reviewer mentioned it.
I really am considering a switch to the U11, but I have a serious screen OCD so I wanted to put it to you guys... Do you all experience this? And is it terribly bad on every day performance?
Thanks
evak2979 said:
After trying and failing with the S8/S8+ I decided to go for the U11.
I ordered two phones from Amazon, one for myself and one for family. They were the amazing silver. We powered them on, and then noticed backlight bleed along the lower edge. The guy on this review is the only reviewer who mentions it and shows the problem:
http://www.androidpolice.com/2017/0...pretty-good-phone-if-anyones-still-listening/
Not only that, but both phones had a dead pixel on the screen (But I think that's just my bad luck . I took it on myself to watch reviews on youtube, and I think the lower edge problem has been there on every review unit, but no reviewer mentioned it.
I really am considering a switch to the U11, but I have a serious screen OCD so I wanted to put it to you guys... Do you all experience this? And is it terribly bad on every day performance?
Thanks
Click to expand...
Click to collapse
I don't have it at all that I can see. Sorry for your luck but my device is flawless.
EtherealRemnant said:
I don't have it at all that I can see. Sorry for your luck but my device is flawless.
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Click to collapse
Thanks for the quick response. Check this thread:
https://forum.xda-developers.com/u11/help/minor-issues-stuck-pixel-sound-static-t3621512
A guy posted a picture as a response. See the shadow along the bottom edge? If you don't have that, at all, this gives me hope. What color is your device if you don't mind me asking.
evak2979 said:
Thanks for the quick response. Check this thread:
https://forum.xda-developers.com/u11/help/minor-issues-stuck-pixel-sound-static-t3621512
A guy posted a picture as a response. See the shadow along the bottom edge? If you don't have that, at all, this gives me hope. What color is your device if you don't mind me asking.
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Click to collapse
No shadow, no dead pixels (just went through a full pixel test - jeez this backlight will blind you on full!), no scuffed glass, nothing. It's the first device I've ever gotten from HTC with no complaints about the screen (my M7 had a yellow tint as did the M8 and the first few weeks of owning my 10, the glue hadn't settled so it was pink tinted and I had to have the Sprint store open up 8 EVOs before I found an acceptable screen to give you an idea - never had a dead pixel except on AMOLED ironically enough).
It's the Sapphire Blue.
EtherealRemnant said:
No shadow, no dead pixels (just went through a full pixel test - jeez this backlight will blind you on full!), no scuffed glass, nothing. It's the first device I've ever gotten from HTC with no complaints about the screen (my M7 had a yellow tint as did the M8 and the first few weeks of owning my 10, the glue hadn't settled so it was pink tinted and I had to have the Sprint store open up 8 EVOs before I found an acceptable screen to give you an idea - never had a dead pixel except on AMOLED ironically enough).
It's the Sapphire Blue.
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Click to collapse
Thanks mate I do love the phone, and am considering another go. My guess is you are -very- lucky, most of the units I've seen myself on youtube (if not all), have it to a certain extend. Treasure and keep it !
evak2979 said:
Thanks mate I do love the phone, and am considering another go. My guess is you are -very- lucky, most of the units I've seen myself on youtube (if not all), have it to a certain extend. Treasure and keep it !
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Click to collapse
Yeah out of all phones I've ever ordered, this one is by far my favorite. Ridiculous battery life, no lag, great screen, no gimmicks (edge sense is actually quite useful - I use it to launch my camera immediately when I'm out and about), excellent camera, doesn't overheat, crystal clear call quality, loud speaker set up... Only thing I don't like is News Republic chewing up my battery and not being able to disable it.
I haven't even rooted it yet. Every other phone I've rooted within a week, oftentimes the day I've received it. I ordered it May 16th from HTC on pre-order and got it on June 9th. No phone has ever been in my possession that long without being modded somehow, even if it was just changing the launcher.
The light bleed problem affected every review unit as you said, and there have been several threads here mentioning it. My conclusion is that nearly every U11 has the problem although it's rather subtle so not easy not to notice if you don't know about it.
Personally I'm rather OCD about screens and I'm not happy about this defect but I'm now used to it. The location is just one that you don't look at normally. In fact I think we've grown used to ignore the lowest part of the screen as it's where ads normally sit. Also it kinda helps that the bleed gets reduced a lot depending on the angle you look at the screen from.
x_d_n said:
The light bleed problem affected every review unit as you said, and there have been several threads here mentioning it. My conclusion is that nearly every U11 has the problem although it's rather subtle so not easy not to notice if you don't know about it.
Personally I'm rather OCD about screens and I'm not happy about this defect but I'm now used to it. The location is just one that you don't look at normally. In fact I think we've grown used to ignore the lowest part of the screen as it's where ads normally sit. Also it kinda helps that the bleed gets reduced a lot depending on the angle you look at the screen from.
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Click to collapse
Thanks. I am considering getting a device regardless. I will ponder it over the weekend - and if you are OCD and can live with it, so must I. If you can help with advice on how to deal with such impulses (over screens), do drop me a message. I am desperately trying to drop that habit off.
evak2979 said:
Thanks. I am considering getting a device regardless. I will ponder it over the weekend - and if you are OCD and can live with it, so must I. If you can help with advice on how to deal with such impulses (over screens), do drop me a message. I am desperately trying to drop that habit off.
Click to expand...
Click to collapse
I'm very OCD regarding LCD screen and the phone itself. The phone is perfect except for the light bleeding, a stuck pixel and some sound static in earphone. Otherwise the phone is perfect like the camera, sound, battery life and performance.
As I bought the phone from Hong Kong its a pain in the... To return it. So with a 10% discount off that seller gave me I learned to enjoy and love the phone.
My HTC One X, M8x, 10 U11 and the S8+ all suffered from flaws being the S8+ the worst (random restarting and pinkish screen tone) so I'm not a lucky person about phones.
@evak2979 i sent you a message but basically it's about accepting defeat when it comes to small flaws, unfortunately there's not more to it. Although of course, if your phone has serious build issues that no one else has it should go back to HTC.
I have is as well. Actually this is my second unit (Black), the previous (Silver) had it as well. I can see it in display test application but I would say it is not affecting normal usage. Overall I am happy with display quality.
KejPi said:
I have is as well. Actually this is my second unit (Black), the previous (Silver) had it as well. I can see it in display test application but I would say it is not affecting normal usage. Overall I am happy with display quality.
Click to expand...
Click to collapse
Like I told my new pal on PM, I got the S8+ new for a very good price (539, UK).
If that sinks, I'll bite the bullet and return to HTC. It's funny because I don't mind scuffs, or scratches, or what. I just want a normal okay screen. I remember being happy with Note 4, with S5, With M8, With M9.
Then this new fashion started with every display being the dumbs
And the S8+ arrived with dust under the glass.
I've fought for a long time with my OCD to accept that AMOLEDs will never have consistent whites (though my one plus 3t is perfect, the one phone I've kept over the months). As of late with the S8 it's also been, full red edges, dead pixels, dust specs.
Let's try the U11 again. If it just has light bleed and no dead pixels I'll keep it...
I don't have light bleed.
I use edge to launch my calendar.
Sound through the earphones is shockingly good!
It looks dated in any other color but blue or red.
Those bezels? Ug.
The screen is beautiful and they've coated with oleophilics that feel INCREDIBLE.
The camera is excellent.
It's a very VERY good phone.
I have it on mine, but It's hardly even noticeable... Definitely not a game-changer for me. It's not enough for me to return it for a new one.
Just updating that I received my HTC U11 black, and I sent it back with a dead pixel. That's the third U11 with dead pixels, the first two having been silvers from Amazon.
I have also encountered issues with S8s (dust under glass), but not so much or frequent.
I want to get a U11 more than I do an S8, but I am really really skeptical about a few things - the build quality of the panel. The reports that some of the units are not so water proof (The solar reds apparently, a youtube search I did testified to that.
Sorry for diverting this thread from its original post, but I am really curious about you guys' opinion. I agree to having screen OCD, and that I should lower my standards when it comes to white consistency on AMOLED, for example. Or even some light bleed on LCD panels.
But dead pixels? Dead pixels on 649 pound devices, top end flagship? What is going on with QC and how lost must we drop our standards.
And if anyone thinks I am lying I am happy to provide with pictures...
If anyone from the UK has a relatively faultless HTC, please tell me where you bought it from so I can buy from there myself. And which color variant.
Thank you.
Hi, I believe you as I have the same problem with my Asian version. But can you share a picture? I want to compare mine with yours.
evak2979 said:
Thanks. I am considering getting a device regardless. I will ponder it over the weekend - and if you are OCD and can live with it, so must I. If you can help with advice on how to deal with such impulses (over screens), do drop me a message. I am desperately trying to drop that habit off.
Click to expand...
Click to collapse
evak2979 said:
Just updating that I received my HTC U11 black, and I sent it back with a dead pixel. That's the third U11 with dead pixels, the first two having been silvers from Amazon.
I have also encountered issues with S8s (dust under glass), but not so much or frequent.
I want to get a U11 more than I do an S8, but I am really really skeptical about a few things - the build quality of the panel. The reports that some of the units are not so water proof (The solar reds apparently, a youtube search I did testified to that.
Sorry for diverting this thread from its original post, but I am really curious about you guys' opinion. I agree to having screen OCD, and that I should lower my standards when it comes to white consistency on AMOLED, for example. Or even some light bleed on LCD panels.
But dead pixels? Dead pixels on 649 pound devices, top end flagship? What is going on with QC and how lost must we drop our standards.
And if anyone thinks I am lying I am happy to provide with pictures...
If anyone from the UK has a relatively faultless HTC, please tell me where you bought it from so I can buy from there myself. And which color variant.
Thank you.
Click to expand...
Click to collapse
Jadraker said:
Hi, I believe you as I have the same problem with my Asian version. But can you share a picture? I want to compare mine with yours.
Click to expand...
Click to collapse
Of course...Here. Same on all three, just in different positions.
Mine is in a similar position but it's not black. Indeed it changes according to the color but of course it's different from the rest. Mine is more a defective pixel than a dead or stuck one. I thought it was the same pixel issue but it's not.
evak2979 said:
Of course...Here. Same on all three, just in different positions.
Click to expand...
Click to collapse
Jadraker said:
Mine is in a similar position but it's not black. Indeed it changes according to the color but of course it's different from the rest. Mine is more a defective pixel than a dead or stuck one. I thought it was the same pixel issue but it's not.
Click to expand...
Click to collapse
Nah mine is dead dead.
I am considering a 4th U11. At this point, I don't even care about the light bleed. But 3/3 with dead pixels, it can't just be bad luck. That's the thing. I mean this is very bad QC. None of the reviewers are mentioning things like this. Or the issues with the S8 screen.
I think at this point someone needs to step up and say : ok guys, these are the GOOD things about the phone. But there is also
S8 (red tints, even after patch. Bad smudges on grey. Dust particles under panel)
U11 (Dead pixels. Light bleed at bottom of the screen).
In the end, the only trustworthy review is XDA forums and its users.
Hey everyone,
It's been a while since I last posted on here, and in attempting to avoid a pessimistic undertone, the G7 Power is actually a really good phone: the battery really does last for ages (I charge it once every two days, and it has never been below 40%), and it is surprisingly loud (everywhere). I am a pretty casual user now, rarely playing games or other media, but I am impressed with the difference compared to upgrading from a Moto G4. Some apps which appear as though they were designed for more premium screens - logos, icons, widgets - definitely lose some fidelity around the edges and these can look a bit poor on the 720p screen, but I have become oblivious (or distracted from) a lot of the finer details already.
And now the question: where, and how, would I be able to repair a cracked screen?
It feels like a pretty silly question; but the screen has 'developed' a crack from the bottom-right corner of the new notch, to about 2cm underneath the power button.
I say develop, as the phone is always within eyesight or kept in a pocket. It has never been dropped onto a surface harder than a pillow, and the case/screen protectors are still yet to arrive. It has been in my possession for about 12 days, and it lasted for 6/7 of those. I still have no clue when or why the crack appeared.
The question is a combination of where/when/how, I have contacted Motorola Technical Support, and explained the situation leading up to the cracked screen. The response was (exactly): "we do not process repair of the screen, what we offer is replacement of the whole device", they also said that this service will cost a fee (shipping + device) depending on the IMEI information. A single crack on the screen resulting in the replacement of a whole device seems pretty excessive, and the support member did not acknowledge that it is a brand new phone, or that it is* under warranty.
This is the first cracked screen from all previous handsets, so I am not sure what to do: is there any way to avoid replacing the whole device? How does this effect any warranty? What if I/whomever repairs the device creates other issues? When would services and replacement parts become available? XDA always has a someone whom is knowledgeable in these areas, and it would be great to hear some helpful advice from the community on how to proceed,
Thanks all,
MrSpuddy
(Also - the phone was bought directly from the Lenovo website - and I was hopeful that the "one free screen replacement" still worked)
mrSpuddy said:
Hey everyone,
[ quote edited to save space]
And now the question: where, and how, would I be able to repair a cracked screen?
Click to expand...
Click to collapse
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
zerogun said:
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
Click to expand...
Click to collapse
The solution provided by the company was just to buy a new phone; which was not very helpful at all. My collection of screen protectors arrived, and the one on the phone is a lot more robust than the original screen.
Thank you for providing the video.
These screens are very easy to replace... Multiple times...
I have the moto g7 and I have replaced the screen four times, and I'm getting another screen in the mail this weekend, because this *[email protected]_-HJN' SUCKS DONKEY WHATEVER. I like the phone, but for some reason, the screen doesn't like to stay in one piece. All you need is a hair dryer and a new screen. Amazon has them. But you have to watch out; there are counterfeits out there. Buy from two different vendors, and return the counterfeit. Here's how to tell: make sure the printing on the ribbon cable is the same as the one you're replacing. Make sure that the printing on the back plate is the same as the original. You won't know until you take the screen off, which replacement is legit. But it's just one connector and some glue. Way easy, or mail it to me and I'll fix it.