Dropped Device and It Won't Turn On - Nexus 5 Q&A, Help & Troubleshooting

Last night I dropped my N5 pretty hard onto the ground. The screen didn't break, but the device will not turn on. I get nothing when I press the power button.
Also, there is no sort of vibration if I hold down the power button so I know its not starting.
I removed the back cover to see if anything is loose in there, but I do not see anything.
Please help.

magikdroid said:
Last night I dropped my N5 pretty hard onto the ground. The screen didn't break, but the device will not turn on. I get nothing when I press the power button.
Also, there is no sort of vibration if I hold down the power button so I know its not starting.
I removed the back cover to see if anything is loose in there, but I do not see anything.
Please help.
Click to expand...
Click to collapse
Any burnt out circuits? Torn ribbon cable? Have you tried plugging in the device to your computer to see if it shows up?

TheROMGuy said:
Any burnt out circuits? Torn ribbon cable? Have you tried plugging in the device to your computer to see if it shows up?
Click to expand...
Click to collapse
When I popped the back open there were no loose cables and I didn't see any burnt out circuits. Oddly enough, even though I cannot get the screen to illuminate, when connected to the PC is begins to search for the driver, etc. as if the phone is working.
A replacement is on the way. At this point, I want to recover the data. Ideas?

magikdroid said:
When I popped the back open there were no loose cables and I didn't see any burnt out circuits. Oddly enough, even though I cannot get the screen to illuminate, when connected to the PC is begins to search for the driver, etc. as if the phone is working.
A replacement is on the way. At this point, I want to recover the data. Ideas?
Click to expand...
Click to collapse
open the device manager and install the google usb driver manually? Then see if you can't pull files from it?

Related

[Q] Transformer not powering on?

Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
naturefreak85 said:
Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
Click to expand...
Click to collapse
when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
dcmtnbkr said:
when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
Click to expand...
Click to collapse
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
try turning off screen lock.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
Click to expand...
Click to collapse
I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
seshmaru said:
I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
Click to expand...
Click to collapse
Yea, it had happened once already, and again. I'll be testing today when I leave work, factory reset and see what happens. Should it continue, I'll go to the next step. I'm just not sure what it is. Interesting bug to say the least.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
Click to expand...
Click to collapse
From the way you are describing getting it to work again, it sounds like you were in apx mode...
dcmtnbkr said:
From the way you are describing getting it to work again, it sounds like you were in apx mode...
Click to expand...
Click to collapse
I still don't really know what APX mode is, from the limited things I have seen about it, in order to get into such, the device has to be powered off first. As far as I can tell, my device isn't randomly powering itself off and automatically going into APX mode. This happens without me touching the device. When I did the power off and on today, it wasn't plugged into the computer at all. There was no recognition from the computer that the device was plugged in.
Well as of today, my EEE Transformer is dead. Will not power on the screen, Asus offers a repair of 14 business days, unacceptable.
Powering on issue
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
nxp3 said:
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
Click to expand...
Click to collapse
Alas, mine didn't get resolved with that, computer detects it now, but no screen response. Asus tells me 14 business days to fix then says try to restore it with the Kernel Source Code. Unfortunately I can't see a way to do such from the folder and they decided to disconnect me.
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
stuntdouble said:
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
Click to expand...
Click to collapse
naturefreak85 said:
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
Click to expand...
Click to collapse
i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
I'm waiting on hold with Asus to see if they will do an Advance Repair, basically I get put on the line for the full price of the device until they declare mine broken since the return period on the Acer is 14 days at best buy. Quite outside of the repair period.
kenshin0088 said:
i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
Click to expand...
Click to collapse
what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
18886783688 Option 2 Option 2 Option 5
kenshin0088 said:
what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
Click to expand...
Click to collapse
did you find out anythinig from asus?
kenshin0088 said:
did you find out anythinig from asus?
Click to expand...
Click to collapse
Had to escalate it up to management and expressed I wanted an advance repair and was willing to give them my credit card number so they could place a hold on the card for the amount of a replacement until they got mine. Has to be escalated above the rep should hear back in a couple hours. If not I have an extension and will call back
Sent from my MB860
they are having me download the source code and try and force it to the transformer we will see if it works will report back

Nexus S 4G hard bricked!! want to restore

i have a nexus s 4 g from sprint. it is hard bricked. i tried to root it and change recovery.then it shut off and wont power on, light up at all. I would like to know if i am able to achieve download mode, what do i need to do, what files and how to install to return this phone to stock?? please help!!!
Take out the battery for a few seconds and put it back; then while holding Volume UP (+) press the Power Button.
See what happens...
One helpful tool is found here:
http://forum.xda-developers.com/showthread.php?t=1984849
kozmo2k4 said:
Take out the battery for a few seconds and put it back; then while holding Volume UP (+) press the Power Button.
See what happens...
One helpful tool is found here:
http://forum.xda-developers.com/showthread.php?t=1984849
Click to expand...
Click to collapse
Nothing. Happens it don't light up or power on at all. It is not reconized on computer either. It's hard bricked.
Make sure the Battery is charging...
How can I make sure the battery is charging when no lights come on at all? All I do know is I had it plugged in for a while yesterday and it got really warm. But no lights whatsoever. The screen doesn't light up at all neither does the led.
??????
There are no notification lights on the D720, but when you plug it in with a charger, you should see a battery bar on the display.
Other than that, you are probably right about hard-brick.
I, luckily, never had a "brick" on the Nexus S, so someone else with experience may wanna chime in. But Google and YouTube are your friends.
Sorry...
Sent from my NookColor using Tapatalk 4
Hey man, did you have any luck with this? I'm experiencing the same problem.
Talal916 said:
Hey man, did you have any luck with this? I'm experiencing the same problem.
Click to expand...
Click to collapse
Please help me, i have the same problem
been awhile since any action here. saved mine with JIG method once but this time it won't work ??!(why) , in search of a solution again! -> hardbrick #2 on this device!
You guys can try a USB Jig. If that does not help, I think JTAG is what you need.
Jesus... just to revive this thread (and this concept of hard bricking), I think I just accidentally bricked mine as well.
Here's exactly what I did:
One moment, it was working spectacularly - fully stock, but unlocked. I had just listed it on eBay, too.
So I ran a factory reset on it (from the Settings menu), also "erase USB storage".
Then, after it shut down for the reboot, I pulled the battery.
...
That was it. Now it doesn't turn on for anything whatsoever. No device detected on USB when plugged into PC. Remove, replace battery, hold VolUp+Power, nothing. Plug into power adapter, nothing. Nothing at all.
But the back does get lukewarm after a minute or so, as if it's alive in the head but frozen, unable to start the bootloader.
WTF? I also have 2 more of these Nexus S 4G's, and both of them seem to have Flash storage chips that exhibit the same behavior when their chips are placed in (this) working motherboard. They can't boot. When I try to "hot-flash" it by booting the bootloader then swapping the Flash chips, they can't flash anything (this is probably to be expected). So, if I can get my ONCE-WORKING phone back to life, there's a good chance I can get another working as well (one just has a cracked glass, otherwise working mainboard & peripherals).
It's old, yes, but it's a damn shame to E-waste these things for a stupid software problem like this!

Bootloop + Power Menu problem

So today i started having bootloops, it was showing the Powered by Android screen for 2 seconds then booting again over and over for few hours
Now after it somehow got fixed by itself, i managed to turn the phone ON and to clear Cache
So far there are not bootloops anymore
BUT
huge BUT
the phone is poping the Power Menu most of the time, and then every touch on the screen just "presses" on the Shut Down option
If i press on the Power button myself it shut him down automatically ...
EDIT:
Would like to add, that i never unlocked it, it's the regular OTA version.
I doubt a wipe wll help, but i really wont mind if thats the case
Its almost like something pressing the Power button sometimes, but even WITHOUT the back case it still pops that power menu. even if no one is touching it at all it still pops it once in a while, which cause shut downs once in a while ...
So i woke up
The phone is off, i cant turn it on
I charge it for few hours already and still nothing happens the power button doesnt do nothing, it doesnt vibrate
So i connect it to my PC, it shows it as a Marshal something in the device manager but it KEEPS disconnecting and reconnecting every 2 seconds
I have found a "fix ur bricked phone" threads but they all using a tool that needs the phone connected to the PC, well my phone cant stay connected more than 5 seconds for some reason [ different cables, different computers] it keeps on popping in and out
Did you drop your phone in the water or something? Wet or damp from the rain maybe?
And did you try connecting it while in fastboot or recovery mode?
Maybe wet from Humidity but thats all
i cant reach fastboot nor recovery
as now it all black, not turning on not even for a bootloop
This problem happen when the phone is getting wet ? its certainly didn't but maybe i should "fix" it as a wet phone should be fixed? should i open it and dry it out? maybe take the battery out? its not that easy to take it out tho
I had a phone which was wet from the rain, it made the power button faulty. It would randomly turn screen on off like in your case. I took it to the repair shop and they cleaned the insides and it was fine again. If you're sure it's not the rain or anything then maybe that's not the reason, just a guess.
How about plugging in the charger? Does it light up? If it lit up and you cant turn it on after maybe its the power button problem.
elemti said:
I had a phone which was wet from the rain, it made the power button faulty. It would randomly turn screen on off like in your case. I took it to the repair shop and they cleaned the insides and it was fine again. If you're sure it's not the rain or anything then maybe that's not the reason, just a guess.
How about plugging in the charger? Does it light up? If it lit up and you cant turn it on after maybe its the power button problem.
Click to expand...
Click to collapse
plugging the charger doesnt do nothing
Although i got a portable charger with a led , the led turns on when i plug the One, BUT, the led bar doesnt decrease even after few hours, so its like "trying" to charge but not charging anything
Try this from OnePlus Customer Support:
2. Power cycle the One by holding the Power button for 20 seconds 5 times.
3. Attempt to start the phone by holding down the Power button along with the Volume down button to start recovery mode and performing a factory reset.
Click to expand...
Click to collapse
or hold Power button with the Volumn up button to see if you can get into fastboot mode.
lol bro... seriously.. you really think i didnt try that stuff before opening a thread?
I already scanned the entire web and no one with the same issue have posted a fix thread
one plus doesnt even care about their customers
Is this the guide you said you saw? http://forum.xda-developers.com/oneplus-one/general/guide-unbrick-oneplus-one-t3013732
Why not give it a try? Follow the steps and see if you are able to unbrick your phone.
I mean there's not much you can do if you can't even turn on your device in the first place :/

Galaxy S6 won't turn on at all.

Hello, today I wanted to restart my device and it just doesn't want to turn on. I cannot access any mode, nothing shows up while charging. The phone was rooted. It was also water damaged in April (1 second in toilet), it didn't wanted to turn on either but somehow I managed to turn it back on and it was working well. When I plug it to PC i can see Exynos7420 for a second and it shows up every time I press power button. I hope it's not hard bricked or heavy damaged inside :/
Worgen325 said:
Hello, today I wanted to restart my device and it just doesn't want to turn on. I cannot access any mode, nothing shows up while charging. The phone was rooted. It was also water damaged in April (1 second in toilet), it didn't wanted to turn on either but somehow I managed to turn it back on and it was working well. When I plug it to PC i can see Exynos7420 for a second and it shows up every time I press power button. I hope it's not hard bricked or heavy damaged inside :/
Click to expand...
Click to collapse
Well it's defo a hardware failure of some sort, sounds like the main board might be done for. Water damage if not dealt with straight away can cause corrosion of components over time.

New screen problems

Hello,
My screen was severely broken to the point it flickered green and it was not possible to use anymore. I went to a guy who replaced the screen with a new original samsung screen (as he said).
Since then I have a problem with it- at a certain spot on the screen (approximately above the fingertip reader) it just doesn't respond! When I scroll over it it just stops and when I pass it to a point it does it clicks (I think it recognize it as a tap).
He told me to try and restart it and for a while that worked! I also ran screen tests and they were all ok. Now after a while the peoblem ia back, and the screen is very hard to use clicking in different places doesn't click on others.
What could be the reason for it? Is it the screen or the phone software? What should I do to fix it permanently?
THANKS!
Try clearing the system cache from the boot menu and a hard reboot.
If that fails it's more likely hardware than firmware. You can try reflashing it.
Problem being any impact great enough to damage the display could also damage the mobo. The BGA chipsets aren't tolerant to board flexing.
blackhawk said:
Try clearing the system cache from the boot menu and a hard reboot.
If that fails it's more likely hardware than firmware. You can try reflashing it.
Problem being any impact great enough to damage the display could also damage the mobo. The BGA chipsets aren't tolerant to board flexing.
Click to expand...
Click to collapse
OK, I've looked into how to clear the cache and I just can't get into the boot menu- I turned off my phone>held the power+volume-up buttons together>then kept just the volume up. it just turns on the phone (tried it plugged in and out also). What am I doing wrong?
Micha8263 said:
OK, I've looked into how to clear the cache and I just can't get into the boot menu- I turned off my phone>held the power+volume-up buttons together>then kept just the volume up. it just turns on the phone (tried it plugged in and out also). What am I doing wrong?
Click to expand...
Click to collapse
You got to get the timing right. Some of the newer phones people said they need to have the C cable connected to get into the boot menu. Not sure if that's true or not.
blackhawk said:
You got to get the timing right. Some of the newer phones people said they need to have the C cable connected to get into the boot menu. Not sure if that's true or not.
Click to expand...
Click to collapse
I've tried it when the c cable is plugged to an AC power multiple times and it just turns on the phone, no boot menu
Micha8263 said:
I've tried it when the c cable is plugged to an AC power multiple times and it just turns on the phone, no boot menu
Click to expand...
Click to collapse
Try a laptop.
Micha8263 said:
I've tried it when the c cable is plugged to an AC power multiple times and it just turns on the phone, no boot menu
Click to expand...
Click to collapse
make sure u use usb that is connected to your laptop

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