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People that have had Asurion replace their phones...

I am getting a replacement tomorrow from Asurion. Now, if I have any further issues with the new phone, will I need to continue to go through them, or can I go through T-Mobile?
I bought my phone in-store for what that's worth...

momentarylapseofreason said:
I am getting a replacement tomorrow from Asurion. Now, if I have any further issues with the new phone, will I need to continue to go through them, or can I go through T-Mobile?
I bought my phone in-store for what that's worth...
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You should be able to do it through the Manufacturer (LG) and/or T-Mobile.
Sent from my LG-P999 using XDA Premium App

momentarylapseofreason said:
I am getting a replacement tomorrow from Asurion. Now, if I have any further issues with the new phone, will I need to continue to go through them, or can I go through T-Mobile?
I bought my phone in-store for what that's worth...
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Click to collapse
First, why did you get a replacement with Asurion and not with T-Mobile?
The answer may depend on your answer to this question, why?
Because:
If it was because you lost your phone or physical damage, then I am pretty sure T-Mobile will take care of it if something does not function correctly.
If it was because T-Mobile didn't want to exchange it like they have been doing with some other people, then obviously they wont exchange next time either.
FYI, I haven't done a replacement with Asurion, this is just what I believe.

sstang2006 said:
First, why did you get a replacement with Asurion and not with T-Mobile?
The answer may depend on your answer to this question, why?
Because:
If it was because you lost your phone or physical damage, then I am pretty sure T-Mobile will take care of it if something does not function correctly.
If it was because T-Mobile didn't want to exchange it like they have been doing with some other people, then obviously they wont exchange next time either.
FYI, I haven't done a replacement with Asurion, this is just what I believe.
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T-Mobile is still doing replacements. I recently ordered a replacement and its expected to come on the 19th of this month (of course) .
Sent from my LG-P999 using XDA Premium App

sstang2006 said:
First, why did you get a replacement with Asurion and not with T-Mobile?
The answer may depend on your answer to this question, why?
Because:
If it was because you lost your phone or physical damage, then I am pretty sure T-Mobile will take care of it if something does not function correctly.
If it was because T-Mobile didn't want to exchange it like they have been doing with some other people, then obviously they wont exchange next time either.
FYI, I haven't done a replacement with Asurion, this is just what I believe.
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Click to collapse
Thanks for the opinions but has anyone done this before? I am replacing it due to a broken screen/water. Who drops their phone in a puddle and breaks their screen at the same time? This guy.
Thanks guys

actually asurion isnt all that bad but get ready or the hefty deductable. they base it off the msrp iirc. you'll probably have to pay like 150$ or more at least. Also theres a chance they dont cover water damage. GL

freakboy13 said:
actually asurion isnt all that bad but get ready or the hefty deductable. they base it off the msrp iirc. you'll probably have to pay like 150$ or more at least. Also theres a chance they dont cover water damage. GL
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The deductible is based on what tier the phone is. High end smartphones are third tier I believe and the deductible is $130

Just went through this with assurion, when sweat soaked through my armband and killed the screen, or the video card rather. $ 130, and a refurb, but WAY better battery life, and real stable. Of course my other one was stable until wet.

What's The Best Insurance To Go With

I was doing some research and was wondering what insurance everyone else is using. What is the best insurance company to g with and why?
I also was wondering does the Samsung galaxy S3 have a 1 year warranty like the iPhone?

antawnm26 said:
I was doing some research and was wondering what insurance everyone else is using. What is the best insurance company to g with and why?
I also was wondering does the Samsung galaxy S3 have a 1 year warranty like the iPhone?
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I think almost all phones have a standard 1 year warranty. For insurance, i have Asurion through Verizon. However, there are others such as Squaretrade.

Anyone know how Asurion and Squaretrade insurance compares to Best Buy's insurance? I bought my GS3 at BB.

I am wondering also. Best buy told me they changed their warranty policy and do not try to fix the phone anymore, they just replace it.... I wonder if they lied?

I bought my phobe from ebay... Can i still insure it???
VERIZON GALAXY S 3

Asurion is more expensive than squartrade but asurion offers lost or stolen correct? can you insure with BB if you didnt buy it there?

chakra said:
I am wondering also. Best buy told me they changed their warranty policy and do not try to fix the phone anymore, they just replace it.... I wonder if they lied?
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Best Buy changed that a long time ago. I had the service plan on them with my old evo and I brought it in witha problem 4 or 5 times. I dropped it off, paid a $50 deposit and 2 or 3 days later I would get a basically new phone from them, drop off the loaner phone and get my deposit back. It's pricy ($10/mo) but it covers water damage, physical damage, defects and just about anything else. I just bought my GS3 there yesterday and got the service plan again and it's still the same coverage but they added a thing where if you trade in that phone when you are done with it you get $50 back on top of the trade in price. Pretty damned good deal if you ask me.

antawnm26 said:
Asurion is more expensive than squartrade but asurion offers lost or stolen correct? can you insure with BB if you didnt buy it there?
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They said they would insure any new phone thats less than 30 days old. even if you didnt buy it there.

I use the best buy insurance. 10 a month on the 2 s3s and a g nex. If you get the full coverage and have an extra phone you can use you won't have to pay for a loaner phone. Also no deductible. Assurion is complete joke. 100 dollar deductibles and you will only get 2, YES 2 phones. I did this with my htc thunderbolt and received a letter in the mail from them stating that my insurance is dropped because I reached the 2 phone limit.

Insurance? What's that? I've never carried it lol.
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I was looking at ensquared.com, does anyone have any experience with them?
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For better or worse, it seems that Verizon treats you differently if you have insurance through them/Asurion. A couple of years ago, I was having a problem with my LG Voyager and took it in to them. They told me it was a known problem with the phone, and they were going to let me pick from three other phones right there at the store.
A co-worker's wife had the same phone with the same problems, so I told them to go in and try and get the replacement. When they went in, they were told they couldn't get a free replacement phone like I did, and that it was because they didn't have the insurance on the phone.
I've used insurance enough in the past to warrant me continuing to use it, so when I heard this, I figured I'll just stick with Verizon's Aurion insurance due to the benefits that possibly come with it.

A rider on your home owners insurance policy.
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benfikaman said:
I was looking at ensquared.com, does anyone have any experience with them?
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This.
I've also been eying ensquared. It looks like the best, but I'd like to hear if anyone has experience with them.

The BB insurance seems like the way to go. So basically for $10 a month you continually drop your phone, and you will get a brand new device each time? Not that I would do that, but it would be nice to have that piece of mind instead of having to worry so much about your phone...
I will definitely be buying my next phone from them if they don't change this policy.

rpxz said:
Assurion is complete joke. 100 dollar deductibles and you will only get 2, YES 2 phones. I did this with my htc thunderbolt and received a letter in the mail from them stating that my insurance is dropped because I reached the 2 phone limit.
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VZ rep told me a $199 deductible. When I started laughing at her, she said it was an $800 device. I declined.

Okay ya it asurion is a 100 dollar deductible but it covers lost and stolen phones. No other does that I know of without having a deductible. Best buy is 10 dollars a month combine that with asurion so your covered if its lost or stolen. That's 17 dollars a month or 204 dollars year. 2 year contract that's 408 dollars.
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Kreeker said:
The BB insurance seems like the way to go. So basically for $10 a month you continually drop your phone, and you will get a brand new device each time? Not that I would do that, but it would be nice to have that piece of mind instead of having to worry so much about your phone...
I will definitely be buying my next phone from them if they don't change this policy.
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Even if you buy it somewhere else you can still insure it with them within 30 days.
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[Q] Does a voided warranty affect insurance coverage?

My phone is covered under insurance, the screen is cracked, and it may or may not be bricked . My question is as the title states, will insurance still replace it for the deductible?

Cynicsatire said:
My phone is covered under insurance, the screen is cracked, and it may or may not be bricked . My question is as the title states, will insurance still replace it for the deductible?
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As long as you pay the deductible you can soak, break, brick, run it over, keep it, or poop on it if you want. It doesn't matter. Personally, Since I pay for it, I keep the broken one for parts and tell insurance it was a bad fishing trip and the wife dropped it in the lake
Sent from my HTC One X using Tapatalk 2

Is it true you don't get free exchanges after the manufactures warranty?

InflatedTitan said:
As long as you pay the deductible you can soak, break, brick, run it over, keep it, or poop on it if you want. It doesn't matter. Personally, Since I pay for it, I keep the broken one for parts and tell insurance it was a bad fishing trip and the wife dropped it in the lake
Sent from my HTC One X using Tapatalk 2
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I don't have insurance on my phone since I haven't ever broke a phone/screen since my iPhone 3G pissed me off 3 years ago and went out upstairs window but couldn't you say you lost your phone and get another one X and sell/keep the other? I know AT&Tdoesn't block imei numbers like T-Mobile is starting too.

hapticxchaos said:
Is it true you don't get free exchanges after the manufactures warranty?
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Are you asking if the manufacturer will give you an exchange if there is a defect, after the warranty expires? Obviously, they do not. They replace the phone for the warranty period, and after that you are on your own. Just like any other warranty in the world.
Insurance is different. You can insure it for as long as you want. Replacement is subject to the terms of the insurance plan (you often have to pay a deductible). But after a while, it doesn't make sense to be paying insurance for a device that has little value.
---------- Post added at 09:14 AM ---------- Previous post was at 09:12 AM ----------
emburybrett said:
I don't have insurance on my phone since I haven't ever broke a phone/screen since my iPhone 3G pissed me off 3 years ago and went out upstairs window but couldn't you say you lost your phone and get another one X and sell/keep the other? I know AT&Tdoesn't block imei numbers like T-Mobile is starting too.
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Where did you hear that? I think AT&T blocks IMEI numbers like any other GSM carrier.
Also, what you are talking about is insurance fraud, and can get you sent to federal pound-my-a$$ prison.

this is strange to me. i work as tech for sprint, and if people pay the 8$ monthly insurance, then even after the year manufactures warranty i can replace them for free for a defective unit (obviously there is a 100$ deductible for cracked screen/ld/lost or stolen). so if your phone malfunctions after a year, att expects you to keep paying for the service with no device to utilize the service you pay for? or to pay the 200$ deductible just to get through until your next upgrade?
when i went in for an interview at att, they told me i should encourage people to add lines or sell overly expensive refurbs if their out of warranty. this seems like poor business practice.

hapticxchaos said:
this is strange to me. i work as tech for sprint, and if people pay the 8$ monthly insurance, then even after the year manufactures warranty i can replace them for free for a defective unit (obviously there is a 100$ deductible for cracked screen/ld/lost or stolen). so if your phone malfunctions after a year, att expects you to keep paying for the service with no device to utilize the service you pay for? or to pay the 200$ deductible just to get through until your next upgrade?
when i went in for an interview at att, they told me i should encourage people to add lines or sell overly expensive refurbs if their out of warranty. this seems like poor business practice.
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I was told to do that (I also did it like 2 years ago and it worked out great) and it's a smart idea if you don't have insurance for your phone but now weird share everything plan it comes up 30 dollars extra month then extra 10 dollars a month on other plans.
---------- Post added at 11:30 AM ---------- Previous post was at 11:24 AM ----------
[/QUOTE]Where did you hear that? I think AT&T blocks IMEI numbers like any other GSM carrier.
Also, what you are talking about is insurance fraud, and can get you sent to federal pound-my-a$$ prison.[/QUOTE]
I know that it is and also they didn't block IMEI numbers I'd say about 2 years ago because someone was trespassing in my backyard and dropped their iPhone 3G and I went in to att to replace my motorola backflip with it didn't have no issue at all with it. they just switched my data plans and put a new SIM card into and I was out the door

emburybrett said:
I know that it is and also they didn't block IMEI numbers I'd say about 2 years ago because someone was trespassing in my backyard and dropped their iPhone 3G and I went in to att to replace my motorola backflip with it didn't have no issue at all with it. they just switched my data plans and put a new SIM card into and I was out the door
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Apparently, they didn't used to, but started to July 2012. http://www.digitaltrends.com/mobile/att-customers-can-start-blocking-stolen-devices-on-july-10/
---------- Post added at 11:45 AM ---------- Previous post was at 11:40 AM ----------
hapticxchaos said:
this is strange to me. i work as tech for sprint, and if people pay the 8$ monthly insurance, then even after the year manufactures warranty i can replace them for free for a defective unit (obviously there is a 100$ deductible for cracked screen/ld/lost or stolen). so if your phone malfunctions after a year, att expects you to keep paying for the service with no device to utilize the service you pay for? or to pay the 200$ deductible just to get through until your next upgrade?
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Click to collapse
Insurance usually don't work that way, so Sprint is the exception to the rule. Every insurance policy is different, so read the terms to see what you are getting. You can insure through third parties too, if you want.

[Q] Anyone have insurance through verizon on their S3?

My charge port on my S3 is going to crap. I have insurance on my phone though and thinking about getting a new one. Has anyone got a new phone through Verizon insurance? How much did you have to pay? Was it new of a refurb? Thanks

bmatty14 said:
My charge port on my S3 is going to crap. I have insurance on my phone though and thinking about getting a new one. Has anyone got a new phone through Verizon insurance? How much did you have to pay? Was it new of a refurb? Thanks
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If the phone is under a year old Verizon should just replace it without going through insurance. They most certainly send you a certified-like-new device. If the process is handled by Verizon it will either be free or like $3 for overnight shipping.

bmatty14 said:
My charge port on my S3 is going to crap. I have insurance on my phone though and thinking about getting a new one. Has anyone got a new phone through Verizon insurance? How much did you have to pay? Was it new of a refurb? Thanks
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Click to collapse
If your phone is more than a year old, you will have to go through the insurance. It will cost $99 and you get a brand new phone not a refurb.

If you have the complete verizon insurance package you dont need to go through insurance they will replace it for you, they did the same for mine when it wouldnt turn out

From what I was told you have to pay $90
As long as you paid for insurance. Which is 10 a month for two years or $100 up front which covers the two years
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If you have insurance through Verizon Wireless (not some authorized seller of Verizon products) it is handled by Asurion, a third party insurance provider. If you need insurance replacement (lost, stolen, or damaged phone) it is $99 dollars. The phone you get from Asurion will most likely be refurbished but occasionally they do send new ones depending on stock.
If the port has stopped working because of a manufacturer defect with the device and not because it was damaged somehow, then you have to go through Verizon. If it's under warranty (been less than a year since you purchased the device) or if it's been more than a year and you have an extended warranty the device will be replaced at no charge through Verizon
If it's a manufacturer's defect the insurance company won't replace it. It has to be covered by warranty.
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I just was at Verizon 3 days ago.
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Question about Tmobile insurance

Hi everyone.
So for the first time, I plumped for insurance. Because I am so paranoid about breaking that screen on my S8+.
I've never had it before (I had Apple Care on my iPhone) and am just curious as to your experiences of T-Mobile's plan. I was toying with going with Samsung's Premium Care because it says they deliver a replacement to your door, but the Tmobile guy convinced me to try theirs instead.
What I'm wondering is what happens if you break the screen? (I'm guessing people did this with the S7E and the S6E).. Say I call Tmobile and tell them, do they make me send the phone off for repair or do they ship a replacement out to me and then we swap? I'm used to Apple Care where they would take the deductible and then just replace in store.
I believe the Samsung one is near to that (not in store, but they deliver the replacement to you) so wonder how T-Mobile vary. If it's the kind of thing where they are going to make me wait weeks to have it fixed, I'll cancel it.
Thanks.

I've been. T Mobile customer since day 1. I've had the regular & jump insurance since I had my G1. I've only had to replace my phone 2 times since then. Once from theft and once from cracked screen both times i had to pay the premium which was around $100-$200 depending on the price of the phone. Once the replacement comes you send them the broken one. This time around I am trying out Samsung's Insurance.

My insurance is included with my jump 1 program. T-Mobile uses a third party insurance company called Assurant. The deductible for for my S7 flat was $175. As the previous poster said, you fork out the dough, they send you a new or refurbished device along with a return shipping label. The newer the phone, the more likely you are to receive a brand new and not a refurbished device. The more expensive these devices get, the higher your deductible is going to be. I've never used another insurance before.
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T mobile is doing it a bit different now for some reason if your device has defects they send the replacement to a tmobile store where they will inspect your phone before they give you the replacement its happen twice like this that ive seen . My sister just did it they just charged her the 5 dollar shipping fee since it was hardware issue but the guy said that their insurnace claims will be handled like that from now on , waste of personal time IMO but i guess saves them money from people trying to pull a fast one

MacTheRipperr said:
My insurance is included with my jump 1 program. T-Mobile uses a third party insurance company called Assurant. The deductible for for my S7 flat was $175. As the previous poster said, you fork out the dough, they send you a new or refurbished device along with a return shipping label. The newer the phone, the more likely you are to receive a brand new and not a refurbished device. The more expensive these devices get, the higher your deductible is going to be. I've never used another insurance before.
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This has been my experience as well regarding the process. I have been in a TMobile store when a huge argument have broken out regarding the need to replace a phone. So if I have any doubts I just say I lost it because I don't want any rep trying to be God.

This is great - thanks guys. I just wanted to make sure I wouldn't be in the situation where I called them to say I had a smashed screen, they sent me a returns label and then I had to send the phone off and wait three weeks for it to be fixed or anything like that.
Do they tend to issue replacements fairly quickly? I'm on the policy with Jump. Not that I have any intention of using it but I'm paranoid about this screen!!!

philliplavelle said:
This is great - thanks guys. I just wanted to make sure I wouldn't be in the situation where I called them to say I had a smashed screen, they sent me a returns label and then I had to send the phone off and wait three weeks for it to be fixed or anything like that.
Do they tend to issue replacements fairly quickly? I'm on the policy with Jump. Not that I have any intention of using it but I'm paranoid about this screen!!!
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Click to collapse
yeah if its during the week and you call early enough its usually next day two days tops

funziebear said:
T mobile is doing it a bit different now for some reason if your device has defects they send the replacement to a tmobile store where they will inspect your phone before they give you the replacement its happen twice like this that ive seen . My sister just did it they just charged her the 5 dollar shipping fee since it was hardware issue but the guy said that their insurnace claims will be handled like that from now on , waste of personal time IMO but i guess saves them money from people trying to pull a fast one
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That's the warranty exchange process. I agree. Completely waste of time.
For the insurance claim, once approved, they ship the replacement phone overnight to the house.
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I did warranty exchange 2 times and paid $5 bith times shipped to my house and when I recieved it I sent old one back
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you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.

xile6 said:
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
Click to expand...
Click to collapse
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
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SlickNGU said:
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
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Has to be the same color and it will be new.
Mall my phones have been new (well wife's lol, i havent broken mines)
She drop her note 7 right after the first exchange and had to file a claim and got the phone overnight the next day.

xile6 said:
Has to be the same color and it will be new.
Mall my phones have been new (well wife's lol, i havent broken mines)
She drop her note 7 right after the first exchange and had to file a claim and got the phone overnight the next day.
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Sweet! Thanks!
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xile6 said:
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
Click to expand...
Click to collapse
I got another question. So I received my replacement device and it came in with all the accessories, including the afg headphones. When I send my old phone to them, do I need to send all the accessories with it? I'm wanting to keep the headphones at least
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SlickNGU said:
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
Sent from my SM-G955U using Tapatalk
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Click to collapse
SlickNGU said:
I got another question. So I received my replacement device and it came in with all the accessories, including the afg headphones. When I send my old phone to them, do I need to send all the accessories with it? I'm wanting to keep the headphones at least
Sent from my Galaxy S8+ using XDA Labs
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I always keep the stuff and just return the phone and sim crd tray.
They never ask for them.

xile6 said:
I always keep the stuff and just return the phone and sim crd tray.
They never ask for them.
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Click to collapse
Awesome! Thanks for the help!
Sent from my Galaxy S8+ using XDA Labs

My insurance is included with my jump