Question - Help please
My Sony Xperia Z (C6603) just died for the first time (had it for 1.5 years)
I couldn't update the phone over the wi-fi so i connected to PC companion.
It updated the app on windows 7 (64BIT)
Started update procedure
Battery of phone was 85%.
I entered the last phase, it said enter the USB while pressing volume down.
Then windows gave message USB device not recognised, the phone stopped working and the update procedure of pc companion stopped
I am in a very stressful situation, moving today, lost my phone -- need it!
Sony support useless said to repair via the tool, the tool doesn't recognise my phone!
HELP please...+( some tech guru out there?
UPDATE:
AFTER Calling Sony and then Microsoft I figured it out.
Problem was my 5 year old laptop - drivers.
I searched around and found this
http://forum.xda-developers.com/showthread.php?t=2635830
I installed ALL of them, and then charged phone a bit ~15 minutes, and restarted PC meanwhile.
Then I open PC companion, and plugged phone in when it said ''Update failed- please connect to PC'' when ''repairing'' in PC companion
Sorry for bad english.
GL for all..
Dude the problem will be solved only after flashing rom again.. But as you said that your device is not recognized.. Then there will be some problem with your pc drivers....
You can try on other pc
And some time these kind of errors occur randomly...
. I don't understand that 1 minute ago device was recognizing and now it's not.....
Sorry bro...... I didn't solved your problem but you should try on other pc....
Related
My computer not Detecting Drivers of my phone previously it was detecting without issue...actually i was at kyrillos 10.5 and a few days ago i returned back to stock froyo but the problm is not my pc not detecting its drivers and the error comes that driver cant b installed successfully...plz help..and can i download driver manually if yes plz give the link. .
mohdwaqar said:
My computer not Detecting Drivers of my phone previously it was detecting without issue...actually i was at kyrillos 10.5 and a few days ago i returned back to stock froyo but the problm is not my pc not detecting its drivers and the error comes that driver cant b installed successfully...plz help..and can i download driver manually if yes plz give the link. .
Click to expand...
Click to collapse
If you have kies then just install kies on pc then connect your phone;dont need to install driver manually.
Sent from my GT-I5800 using xda premium
I had the same problem long ago
You need to remove all the Samsung drivers and kies if present in your PC and install Samsung USB drivers (find them from xda or Google or install kies)
Connect your phone in download mode and let the system detect your phone
Sent from my GT-I5800 using xda app-developers app
this problem was caused by the last update!
mohdwaqar said:
My computer not Detecting Drivers of my phone previously it was detecting without issue...actually i was at kyrillos 10.5 and a few days ago i returned back to stock froyo but the problm is not my pc not detecting its drivers and the error comes that driver cant b installed successfully...plz help..and can i download driver manually if yes plz give the link. .
Click to expand...
Click to collapse
This is a NEW problem that is affecting many thousands of people and it happened after the last update.
I have a GT 19300 v4.1.2 and all was well until I installed the update.
Now when I connect the phone to my PC (W7) the system sees it and tries to install drivers but then gives a message saying the it failed to install them.
Device manager now shows my phone as an unknown device and it didn't before.
I have tried lots of fixes and there are now dozens and dozens of them on different forums and none of them work.
This is not a cable problem and not a Kies problem. Lots of people including me have installed and uninstalled it.
I have the Samsung GS3 Int ToolKit an it installed the latest drivers today 1.5.15.0 and they didn't help.
Many people have tried a reset and all it did was waste their time so don't bother.
It looks like only Samsung or Google can fix the problem but I'd love to here of another fix.
More information
redbourn said:
This is a NEW problem that is affecting many thousands of people and it happened after the last update.
I have a GT 19300 v4.1.2 and all was well until I installed the update.
Now when I connect the phone to my PC (W7) the system sees it and tries to install drivers but then gives a message saying the it failed to install them.
Device manager now shows my phone as an unknown device and it didn't before.
I have tried lots of fixes and there are now dozens and dozens of them on different forums and none of them work.
This is not a cable problem and not a Kies problem. Lots of people including me have installed and uninstalled it.
I have the Samsung GS3 Int ToolKit an it installed the latest drivers today 1.5.15.0 and they didn't help.
Many people have tried a reset and all it did was waste their time so don't bother.
It looks like only Samsung or Google can fix the problem but I'd love to here of another fix.
Click to expand...
Click to collapse
Today I disconnected the internet and plugged the phone into a different USB socket before booting the PC
The message I got this time was,
Samsung_Android X Device unplugged
Unidentified Device X No driver found
The above makes no sense to me but if it does to you then please let me know.
Thanks,
Michael
Some strange stuff going on
redbourn said:
Today I disconnected the internet and plugged the phone into a different USB socket before booting the PC
The message I got this time was,
Samsung_Android X Device unplugged
Unidentified Device X No driver found
The above makes no sense to me but if it does to you then please let me know.
Thanks,
Michael
Click to expand...
Click to collapse
I got a message on my cellphone "the software does not exist on your phone to allow it to connect with your phone. You need .. XP with Windows media player ..." I don't remember the exact words". I'm using W7
Then when I unplugged my phone W7 said drivers are being installed and then said successfully installed. I plugged the phone in and it was recognized.
I opened Samsung GS3 Int ToolKit but it didn't show a serial at the top. I attempted to do a back up of all programs but gave up after a message, "waiting for ADB mode" appeared on the screen for over an hour. My phone isn't rooted; is that why?
The phone is no longer being recognize
Michael
---------- Post added at 12:07 PM ---------- Previous post was at 11:57 AM ----------
redbourn said:
Today I disconnected the internet and plugged the phone into a different USB socket before booting the PC
The message I got this time was,
Samsung_Android X Device unplugged
Unidentified Device X No driver found
The above makes no sense to me but if it does to you then please let me know.
Thanks,
Michael
Click to expand...
Click to collapse
I got a message on my cellphone "the software does not exist on your phone to allow it to connect with your phone. You need .. XP with Windows media player ..." I don't remember the exact words". I'm using W7
Then when I unplugged my phone W7 said drivers are being installed and then said "not successfully installed".
But the box opened for a few seconds asking me what I wanted to do with the phone. View contents etc.
Michael
My mum sent me her phone - a sony xperia miro (only a few months old) Received today but it doesn't work at all...when it's on charge there is no sign of any life at all. When I plugged it in to the computer it came up with a message saying 'no driver detected'. I installed PC companion, at first it said the phone was connected, and that there was a new version of PC companion available and to download it so I did. Now it's not even showing as connected on Pc companion anymore. She told me she did a factory reset.
Hey quick update - the usb slot in my computer is a bit wonky, when I plug it in now, it says USB device not recognized...and when I go into the details it says
Windows has stopped this device because it has reported problems. (Code 43)
Please someone help!
My Z3 will not come out of airplane mode
I tried every thing including a complete reset or change rom for several time , but didn't answer...
any one can help me for solve this problem's ?
Best regards
M.Motahari
M.Motahari said:
I tried every thing including a complete reset or change rom for several time , but didn't answer...
any one can help me for solve this problem's ?
Best regards
M.Motahari
Click to expand...
Click to collapse
I'm not sure if this'll work It's probably a hardware fault otherwise,
But you're gonna' need a Windows PC
1).Download Sony PC Companion (Click Here)
2). Plug your device in with the Stock Micro USB Cable into the PC
3). Once it recognizes your device unplug your device and power it off
4). Once your device is off plug your MicroUSB Cable and instantly hold the 'Volume Down' Button (Yes it should be plugged into your PC)
5). If this was done succesfully Sony PC Companion will pick up a device and begin installing the stock firmware or something
Hello Dear
I try this , but not work and problem is still yet
you have to repair using Sony PC companion or better yet visit service center if in warranty. hope u have not unlocked bootloader.
Hi there.
I have problem with my phone called Myphone Cube 4 GB
I need to connect phone to my pc without battery to install usb driver and then use flashtool to install rom on it.
But the problem is when i remove battery and try to connect it to pc it's still connecting and disconnecting over and over.
I see it in device manager on second and then gone. I don't know what's is wrong. It's second time when im flashing it and at first time everything goes perfect.
Now can't solve thsi why the phone still disconnecting form pc.
Any ideas guys ?
I rooted Xperia C and installed CWM with Mobile Uncle Tools. Something went terribly wrong and since then the phone is dead. I have tried possibly all the ways on the internet to connect it to my PC (Windows 10) in download mode to use either Sony Companion or wmshua to flash the stock rom but the problem is it isn't detected. All I get under device manager is a Serial Device (COM4) under Ports even though the light is still red on the phone and another thing I have noticed is that it keeps disconnecting and connecting again and again. I have tried installing various drivers, but no luck!
Can you guys please help me out?
Anyone please?? Any suggestions??