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[Q] Problem with proximity sensor???

My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.

lordmorphous said:
My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.
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Never heard that problem but i did that on my iphone 4 otterbox fixed the issue
Sent from my SAMSUNG-SGH-I997R using XDA Premium App

If she has the first gen Ballistic then she needs to return it to ATT and get a second gen case for free. They had problems with the first gen. There is a number on the edge of the case that will tell you if she needs it or not. It is very small writing and should say C-02 if it says C-01 then she has the older version case and needs the new one that says C-02. I went and got another one as i had the C-01 case and the side buttons made it do weird things. The new case works flawlessly.

I looked and it appears this one is the c-02. The Ballistic rep said they weren't experiencing problems with this. My wife cut away the clear piece that covered the proximity and light sensor and the problem is gone. I would have rather not had to go that route, but it is what it is. I'm just happy it works now.

Screen rippling a widespread issue?

I was just wondering if everyone has the screen rippling issue when u press down on the screen. Also, based on people who have reported this issue, it appears to be a lot more common in white H1X's. Anyone care to share?

I noticed this in the store when initially checking out the phone before buying BUT it only seems to happen on the very edges of the screen and you need to press pretty damn hard to get it to do that. Hasn't actually affected real world usage for me since pressing the screen that hard is never necessary, especially on the outer edges.

Just tested mine out, no matter how hard or where I press I cannot get it to happen even a tiny bit. Apparently it only affects some devices.

You mean the same screen ripple that you see when you press on any LCD display?
I just tried on my phone while it displayed a white image and a black image, and I didn't see anything. But I can do it on my computer and TV. I thought that was typical of LCD displays.

jmattp said:
You mean the same screen ripple that you see when you press on any LCD display?
I just tried on my phone while it displayed a white image and a black image, and I didn't see anything. But I can do it on my computer and TV. I thought that was typical of LCD displays.
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it is, and especially on a phone this thin. I was told an explanation, but I can't remember for the life of me. But I never notice it from day to day use.

vioalas said:
it is, and especially on a phone this thin. I was told an explanation, but I can't remember for the life of me. But I never notice it from day to day use.
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I assumed the ripple was because it's a Liquid Crystal Display.
Regardless, I've never seen it on mine. I have the dark grey one. Maybe some units have a thinner panel?

I actually know why this happens with HOX. Anal Torture & Tyranny told me to call HTC about replacing my phone. Talking with them explained my situation.
Phone where the lower right edge sits higher also causing a light leak, also causes the ripple is due to the battery cable inside the phone not sitting flush in the body. Also, there is a gasket that should be internal in the phone its basically electrical tape. Sometimes it rolls up causing the same problem.
Because of the battery cable not sitting flush it adds pressure behind the screen making the liquid crystal more prone to the ripple due to stress. Instead of flush in concave or convex depending on how you look at it.
Sent from my HTC One X using xda premium

ethantarheels123 said:
I was just wondering if everyone has the screen rippling issue when u press down on the screen. Also, based on people who have reported this issue, it appears to be a lot more common in white H1X's. Anyone care to share?
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i've seen this on all 4 devices i've had my hands on, and you don't have to press hard at all to get it.

A bulge/bump on the back cover

Hi guys,
I got my nexus 5 a while ago and notice theres a bulge on the back cover right under the camera, i emailed google and got a replacement but it has the same bulge.
Will it cause any issue? The bulge is on top of the vibration motor.
I googled it and found some others having the same issue but nothing else about it.
Attaching the picture of it.
Sent from my Galaxy Nexus using xda app-developers app

since you googled about it and found others but nothing else about it.. tell me, is it really an "issue"? i did check mine regardless, and dont have a bulge.

Even I checked mine and it doesn't have any bulge whatsoever.

Isn't there a clip there? Push down on it and it might click into place. Maybe it just wasn't installed correctly from factory.
Sent from my Nexus 5 using XDA Free mobile app

I have a bulge.... Lmao had to sorry.
Not on my n5
Sent from my Nexus 5 using Tapatalk

hmm... so its a rare case... and i have 2 of them...
I too think its a plastic defect, when i shine it on the light, it looks like a patch on the cover.
but its right on top of the vibration motor, so i wonder if anyone know will that cause an issue or not
edit: lol.. just did some test, the vibration motor is loose.... another RMA..

Gnivol said:
hmm... so its a rare case... and i have 2 of them...
I too think its a plastic defect, when i shine it on the light, it looks like a patch on the cover.
but its right on top of the vibration motor, so i wonder if anyone know will that cause an issue or not
edit: lol.. just did some test, the vibration motor is loose.... another RMA..
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How have you fixed it? Thx

Gnivol said:
hmm... so its a rare case... and i have 2 of them...
I too think its a plastic defect, when i shine it on the light, it looks like a patch on the cover.
but its right on top of the vibration motor, so i wonder if anyone know will that cause an issue or not
edit: lol.. just did some test, the vibration motor is loose.... another RMA..
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Click to collapse
open up the case and check if the lock is properly locked in, there is a lock on the place you mentioned, I've had the issue and i opened up and found it was not closed properly (ironically by the service center guys) and i closed it back on. Check if the vibrator works all the time or only when you press down on the bulge(if it does it's not a huge issue).
Guys don't waste time RMA'ing, just a simple fixable problem which anyone can do if you want to know more about your device and it is a bit of a learning also.

Oleophobic coating on screen issue

Hello form Poland.
So after 3 weeks of having the flat S7 found a coating failure on my phone.
In clean condition there is no mark or visible surface difference.
Just if there is fog or fingermarks the issue is visible. The problem seems to be comparable to the LG G4 problem with the coating.
Attached some pictures.
What do you think? Complaint relevant?

It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added

I have the same problem!
jinxsonu said:
It looks like even my new S7 is suffering from this. When the phone is cleaned its not visible. But when its smudgy, a consistent diagnol line appears. Its not a scratch, its just there.
Edit: pics added
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I have the same problem and I'm going to service center
did you come there? what did they tell you? what did they do with phone? how did they fix it?

I have the same issue on my S7 edge.

I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.

kristian93 said:
I have the exact same issue around the speakergrill. When I clean it it's not visible but once you touch it and leave fingerprints you can clearly see it. Not sure if there are other areas on my screen with the same problem as it has a protector but hope that it will be covered by warranty if needed.
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I also have that issue around the speakergrill. I noticed it after a call, so I thought it must be because I put it against my ear. After a day or two, I noticed it again. Tried to clean it with water, and as soon as I touched it, it returned. It isn't much of an issue, since it isn't anywhere near the screen, but it is a bit annoying.
Did you eventually return your phone?

thats why I bought a Silver color S7 edge, and bought a screen protector...

I have the issue on the s7 around the speaker grill and in the gap between home and display... had the issue on s6 too (around the speaker grill)..
Sent from my SM-G930F using XDA-Developers mobile app

I've got the same problem on my phone. Annoyingly, the day I got the phone I kept the screen protector on but about 1/3 of it lifted off. I short while later I took it off and then waited till the next day till a screen protector arrived.
Fast forward 3 weeks later and I took the screen protector off and now notice the the wear mark, fine when it is clean but visible when smudged. Just niggles at me more than anything. Am considering sending it back for exchange or something.
Did anyone manage to do this successfully? Or did they just say something like wear and tear?

old thread but I have the same issue too, clean it, it looks perfect, the second i touch it and it leaves a fingerprint, looks like a nice long scratch right above my home button on the screen

Just wanted to say i have the same problem around the speaker grill, for now its not too big. Do you think it can get bigger ?

Same problem on my S8. Didn't notice it until day 27 and the folks at samsung are being a complete bear to deal with.

Physical build quality

Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:

Reactiv said:
Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:
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have the same with mine - does not feel that great to have such an expensive phone sounding like som cheap plastic phone for 100$

I feel vindicated from feeling like a mad man.
I am going to record the noise and then consider requesting another exchange.
Trouble for me is that I am happy with the screen whiteness/red levels so don't want to jump back into that frying pan.
Do you think it is something from the rear or centre (maybe the battery wrapper) more like what I'm thinking with that adhesion between the digitiser and glass?

Hmm. Mine is top notch! Loving it
Sent from my SM-G955U using Tapatalk

djxn40 said:
Hmm. Mine is top notch! Loving it
Sent from my SM-G955U using Tapatalk
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Don't get me wrong - I don't drop £800 on a phone I don't really want. But that also means it needs to feel right on.
My concern about the clicky screen issue is in case this is likely to cause problems down the line. Currently since I'm only in by a week I have retailer returns in my locker. After that it will be a PITA having read how Samsung deal with issues.
Has anyone had this on any other Galaxy devices? Did it get worse or better or go away?

I don't disagree with you. I just don't seem to have any of the issues that people are having
Sent from my SM-G955U using Tapatalk

Reactiv said:
Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:
Click to expand...
Click to collapse
Perhaps this is obvious, but I just want to confirm that you are hearing this sound without your case on? I had gotten a clear Spigen Ultra Hybrid case and it clicks like mad because the case ins't perfectly fit to the phone. When it contacts and release from the back of the phone its makes a clicking sounds from the case sticking to the back of the phone. Happens all the time when I press the home button.
The only reason I mention it is because I thought my phone was broken too for about 10 min before I realized it was the case.

I got mine 2 days ago. I feel there's dust being trapped at the bottom half of the screen where the glass meets the chassis
Sent from my SM-G955F using XDA-Developers Legacy app

Goodness. I just got done making a post about this. This has been irritating me since i began using the phone last Friday. I took my SIM back out Saturday, put it back in the box, and called up and got an RMA. I'm still on the fence about whether I'm going to send it back...
Read more here..
https://forum.xda-developers.com/galaxy-s8+/help/build-quality-concerns-t3596909

Futant said:
Perhaps this is obvious, but I just want to confirm that you are hearing this sound without your case on? I had gotten a clear Spigen Ultra Hybrid case and it clicks like mad because the case ins't perfectly fit to the phone. When it contacts and release from the back of the phone its makes a clicking sounds from the case sticking to the back of the phone. Happens all the time when I press the home button.
The only reason I mention it is because I thought my phone was broken too for about 10 min before I realized it was the case.
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Click to collapse
Same case and the only time my screen makes any noise is when the case is on. Had to take it out just to make sure.

Mine does this as well. Went to Verizon about the issue and noticed the floor models did the same thing. Also they got a brand new one out of the box and it did the same thing as well. So I am not to concerned about it at this point. I did a waterproof test and it's fine.

Reactiv said:
Any body having any build issues?
After pink tint - I thought I picked a decent phone.
Just noticed a few times today (having only used the phone lightly for a few hours) that when I pick it up from the middle of the screen I can hear and audible click as if I'm pressing the glass onto the digitizer. Imagine you had a gap between a tempered screen protector and the other screen.
Anyone got similar? I can't bring myself to exchange the phone again but also this is a 2-4 year investment for me! Wondering what issues might occur down the line and if this was something similar on the S7edge. :crying:
Click to expand...
Click to collapse
If you have any problems return your mobile for an exchange.
Ryland

Futant said:
Perhaps this is obvious, but I just want to confirm that you are hearing this sound without your case on? I had gotten a clear Spigen Ultra Hybrid case and it clicks like mad because the case ins't perfectly fit to the phone. When it contacts and release from the back of the phone its makes a clicking sounds from the case sticking to the back of the phone. Happens all the time when I press the home button.
The only reason I mention it is because I thought my phone was broken too for about 10 min before I realized it was the case.
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If you would watch this you can see that there cracking sound at the end of the video when he presses on the screen....

underdog_656 said:
If you would watch this you can see that there cracking sound at the end of the video when he presses on the screen....
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Bruh that's his tempered glass screen protector it wasn't case friendly and those glass protector don't have adhesive in the middle so it leaves a slight opening for dust and all to creep in and when you press or tap the middle it creeks...lol y'all got me testing for every problem you guys are having and I have none.....im pressing the middle screen with my ear up to like I'm doing mouth to mouth resuscitation lol

mlock420 said:
Bruh that's his tempered glass screen protector it wasn't case friendly and those glass protector don't have adhesive in the middle so it leaves a slight opening for dust and all to creep in and when you press or tap the middle it creeks...lol y'all got me testing for every problem you guys are having and I have none.....im pressing the middle screen with my ear up to like I'm doing mouth to mouth resuscitation lol
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Lower your flipping attitude. Your not showing maturity for a senior member....

underdog_656 said:
Lower your flipping attitude. Your not showing maturity for a senior member....
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Holy crap! am I really a senior member? I didn't notice...please highlight where my immaturity is shown.....lol boy you must be high...<------there goes my maturity lol FOH!
---------- Post added at 02:03 PM ---------- Previous post was at 01:57 PM ----------
djxn40 said:
I don't disagree with you. I just don't seem to have any of the issues that people are having
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Bro review my comment its not different from yours did i sound immature or did I actually try to help with a little joke in between because some random butt hurt guy came from nowhere .....anyways back to helping the best way I can....ive tested all the problems(most) in this forum trying to replicate these issues people are having

mlock420 said:
Holy crap! am I really a senior member? I didn't notice...please highlight where my immaturity is shown.....lol boy you must be high...<------there goes my maturity lol FOH!
---------- Post added at 02:03 PM ---------- Previous post was at 01:57 PM ----------
Bro review my comment its not different from yours did i sound immature or did I actually try to help with a little joke in between because some random butt hurt guy came from nowhere and I would like for him to jump off my nuts because it's not a form of transportation.......anyways back to helping the best way I can....ive tested all the problems(most) in this forum trying to replicate these issues people are having
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Nobody needs a joker like your self people come here to get help not to hear your idio*** jokes. Especially on the other post especially when you said "do you even lift bro" that's just stup** m8. Anyways I won't reply back to you as you are going to keep arguing as that's what these immature people do these days on the internet. If a mod sees this comment delete as it isn't related to the topic, just wanted to say how this guy is being an idi** and will carry on being on... Bye

Talking about quality any of you guys have any light bleed from the sides where the phone meets the bezel ?

Lol....wow we got some soft people in the s8 room?.... who is this dude....somebody please tell me...i can't believe how stiff you and mr muscles are getting....everybody can joke a little on topic except for me....? Where is this hate coming from?....but you got it,,,,,,cause you sure are following me around the store huh? I'll go now

Happy with mine, no issues at all so far. Just checked the screen and no clicking.