When I put sim card in slot 1 it is not recognized and I get network unknown. I cannot make calls/receive calls and there is red plus symbol on notification bar. When I put the same sim card in slot 2 of Moto G every thing is working as expected.
I am using original micro sim card and it is working in other phone as well with out any problems.
I am on kitkat 4.4.4 -
Build KXB21.14-L1.40
Baseband MSM8626BP_1032.390.81.01P,ROW_DSDS_CUST
system 210.12.40.falcon_umtsds.AsiaRetail.en03
twinkletwinkle said:
When I put sim card in slot 1 it is not recognized and I get network unknown. I cannot make calls/receive calls and there is red plus symbol on notification bar. When I put the same sim card in slot 2 of Moto G every thing is working as expected.
I am using original micro sim card and it is working in other phone as well with out any problems.
I am on kitkat 4.4.4 -
Build KXB21.14-L1.40
Baseband MSM8626BP_1032.390.81.01P,ROW_DSDS_CUST
system 210.12.40.falcon_umtsds.AsiaRetail.en03
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Click to collapse
Have you managed to fix it somehow?
Did u checked your setting?
Yes I have checked all the settings. Actually with dual sim settnigs - Sim1 is disabled and is not enabled even if the Sim 1 is inserted.
Warranty repair perhaps?
twinkletwinkle said:
Yes I have checked all the settings. Actually with dual sim settnigs - Sim1 is disabled and is not enabled even if the Sim 1 is inserted.
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Click to collapse
Sounds like it could be an issue with the sim slot hardware. If your device is under warranty perhaps a warranty repair or replacement?
Related
Apologies if this is not the correct forum but I did not see a specific one for the Acer Liquid E2.
I have the Acer Liquid E2 Duo V370 dual sim phone running Android 4.2.2, with build Acer_AV061_V370_1.032.00_WW_GEN1. I have a Lycamobile UK SIM and a Toggle UK SIM in the phone (for info, Lycamobile and Toggle are effectively the same company). With Lycamobile and Toggle you sometimes need to use the SIM Toolkit to access the SIM itself to switch/latch modes on the phone to select the network. SIM Toolkit will not let me access the Lycamobile SIM on this phone, but has no problem with any other SIM and the Toggle one). If I swap SIM slots to see if that is the issue I still cannot access the Lycamobile SIM. If I put the Lycamobile SIM in another Android I can access the SIM OK and change the settings I need to there. I am just mystified as to why the V370 is not able to recognize the Lycamobile SIM.
Lycamobile does appear in the list when I open SIM Toolkit but if i click on it I get the message "Application is not installed on your phone".
If I go into Manage Apps I can see 2 SIM Toolkit entries there: one is titled SIM Toolkit, one is called SIM Tool Kit. SIM Tool Kit is version 4.2.2 eng.call2.13888656137; SIM Toolkit is Version 1.0.
As for swapping SIMs into different slots I have tried almost every variation possible I think: I put the Lycamobile in slot 1, same error, and then slot 2, same error; I tried it with the Toggle in slot 1 and slot 2 and it works as expected each time; I have tried it with Toggle in slot 1, Lycamobile slot 2, same error, Lycamobile in slot 1, Toggle in slot 2, same error. Later tonight I am going to get the other phone out and see if I can see if there is an obvious difference but SIM Toolkit has been around for years so this is very confusing to me - Lycamobile obviously have the stuff on the SIM that should be there but the V370 does not like it. I have also put other SIMS in both slots and all are read successfully
The other phone is a ZTE V790 Android 4.0.4, SIM Toolkit is 4.0.4-20121213.152757.26676. With one SIM enabled in phone I have SIM Toolkit in the app list, when I enable the second SIM, then SIM Toolkit2 appears in the list and I can access the Lycamobile SIM just fine.
Any clues as to why the Lycamobile SIM not recognized on this one particular device (Acer V370) but is fine in others? I have asked Lycamobile but we are bandying emails at the moment and not really getting anywhere.
For people that have smartphones that do not have SIM Toolkit installed, is there a set of #### codes you give them to choose between Automatic and Manual modes? If so, I am happy to use those as a circumvention if you can provide them to me.
The phone is rooted and I have the stock Acer ROM installed.
Thanks.
Hi,
Suddenly I faced this problem, Slot 1 not detecting sim card, I tried my sim in other mobiles but it working fine, Can any one suggest its a hardware problem or any solution for this? Its working when I exchanged sim between the slot? I don`t know what is the issue?
Flash a Stock rom with inserted your sim cards... This may help you..... or reset imei...
i have flashed cm13 yesterday and found that my dual sim is not working. only sim 1 slot works. sim 2 slot shows the name of carrier
with no service tag and my sms services are not working as well. need help...........if u got any solution please tell me. i dont know much about these.
I have bought OnePlus 8 used. At that time dual sim was working fine. However, the phone was not updated. When i started updating there were 3 updates pending and phone downloaded and installed them one after another.
After update i noticed tha sim 2 is not showing in status bar. In settings sim 2 is showing, however when i tap on it, the menu is all gray out and the enable button cannot be taped/ enabled.
It also shows the sim 2 operator name and sim number but cannot enable it.
When i remove sim tray it also shows no sim icon in status bar with 2 sims icon.
I have tried replacing sim cards, restarting with areoplane mode but no luck.
Please help how can i again start using the sim 2 as it was working fine before update.
Current version: IN2015_11_C.33
shafiqb9 said:
(...) phone downloaded and installed them one after another.
(...)
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Click to collapse
Perhaps, after each update, it was necessary to check the operation of both SIMs, or perhaps it became too many changes at once and a conflict appeared somewhere.
If you installed OTA update, try to backup important data first, remove both SIMs, restore the phone to factory settings and insert the SIM cards one at a time (restart after inserting and setting the first SIM).
@shafiqb9 have u solved your problem.
Suvrat Sharma said:
@shafiqb9 have u solved your problem.
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Click to collapse
Nope. Downgraded to OOS 11 for using both sims.
It was a single sim mobile,
its converted to dual sims mobile bro that's y you can't use dual sim on updated version,
On oxygenos 13, dual sim is working?
Has anyone lost SIM card slot 2 after SW update and now even the settings are even for a 1 slot SIM?
Even when switching SIM cards, only SIM1 is seen in the settings and even in the *#*#4636#*#* menu there is now only 1 slot
ncountas11 said:
Has anyone lost SIM card slot 2 after SW update and now even the settings are even for a 1 slot SIM?
Even when switching SIM cards, only SIM1 is seen in the settings and even in the *#*#4636#*#* menu there is now only 1 slot
Click to expand...
Click to collapse
Which rom(full name)?
NOSS8 said:
Which rom(full name)?
Click to expand...
Click to collapse
MIUI Global 13.0.5.0 (SLCIDXM)
ncountas11 said:
MIUI Global 13.0.5.0 (SLCIDXM)
Click to expand...
Click to collapse
Stable Indonesian Rom.
Weird problem, try to do a factory reset.
ncountas11 said:
Has anyone lost SIM card slot 2 after SW update and now even the settings are even for a 1 slot SIM?
Even when switching SIM cards, only SIM1 is seen in the settings and even in the *#*#4636#*#* menu there is now only 1 slot
Click to expand...
Click to collapse
Same for me, but it happened randomly not after an update. I am on EEA official from. Don't feel like doing a factory reset to check if it will work again...