Related
Any one else habe trouble sending mms? I can set one up to send and it just says sending. If I restart phone the message will send.
Im rooted and removed att crap if I reset all data will I hsve to reroot?
Sent from my SAMSUNG-SGH-I897 using XDA App
whoa, thats strange. i recall some people saying you wont have to reroot but i dont remember for sure. Either way, rerooting is easy.
Im not worried about reroot.but more the less my contacts and all else reseting.
Alao if some one dont mind testing something for me.
When I go to settings and click check for update...message apears "dm not initiaized"
Sent from my SAMSUNG-SGH-I897 using XDA App
Mine just says no updates.
hey since you're on and may be reworkin ur phone, will u read this guide i wrote. I need some peeps to look it over/check info and make sure it makes sense.
chvybeatsford said:
Im not worried about reroot.but more the less my contacts and all else reseting.
Alao if some one dont mind testing something for me.
When I go to settings and click check for update...message apears "dm not initiaized"
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
Works fine for me.
No link given. And i reset so i can confirm that root will not be lost. I still have user permission icon
Sent from my SAMSUNG-SGH-I897 using XDA App
Ok about super user for rooting. Cany rember but dont u have to click on it and accept something. When i click on super user all i get is a black screen.
Sent from my SAMSUNG-SGH-I897 using XDA App
I can send MMS just fine, but I cannot receive them from other networks. Upsetting.
im having these issues to but mine has not been rooted. I can receive pictures all day long fine, i just cant send them with any reliability. Restarting when it says "sending" doesnt work to force it send for me. I was in a 3g town yesterday and didnt have much problem sending pics, back in home town today on EDGE and having issues yet again.
Anyone got any thoughts?
I have had the same issue. I was even unable to send a picture through gmail as an attachment yesterday while in a 3g area. today i can send one through my corporate e-mail but still no mms. I have rooted and removed the att junk with ti backup. I dont think i removed anything that would effect mms though. I have also tried a factory reset. It deleted all my apps and settings but i did not have to reroot. It also did not return any of the att programs. Any help with this issue would be great.
had the same issue...could not send PIcs at ALL. took it back, got a replacement and it sent one fine.... then i tried again and didnt work. WTF?
I am an att manager and I have a captivate and have sold tons of others. I spoke with galaxy s support last week and they are going to call me back Monday to let me know if they have a fix yet. The tech said that he got it to work 2 out 10 times trying mms. As soon as i hear the fix i will post for all.
Sent from my SAMSUNG-SGH-I897 using XDA App
You are an att manager!? Talk to them on our behalf! Demand a I/O FIX in the next patch!
mgarciamma said:
As soon as i hear the fix i will post for all.
Click to expand...
Click to collapse
Good to hear we have an insider on board
I seem to be on the same boat, however:
Can't send pictures to my dad (AT&T, iphone)
Or my mom (ACS; local Alaska carrier)
But send em' just fine to my girlfriend(AT&T via LongLines Cellular towers)
Boy does that make sense
I had the same issue with sending MMS but was able to figure out a work around. It appears it is something related to the message size. If I crop an image, and the message size stays under 80kb, it will send with no issues. Not sure what the magic number is where it stops sending but will post once I figure it out.
Non-rooted Captivate, had a similar problem receiving MMS for the first week (purchased July 18th). Specifically, I could not receive MMS from Verizon customers unless they were using a Blackberry. Verizon customers using LG and Samsung phones, I got nothing. Verizon customers using a Blackberry, MMS would come through to me fine. SMS worked fine to and from all carriers and I could send MMS to friends on all carriers (and they would receive them properly, regardless of their device).
Tested with 3 different Verizon customers in 2 parts of the U.S. (cross-country), with Samsung Intensity and LG Envy phones on their end ... none of them could send me MMS. My screen would wake up as if something were coming in ... but nothing would ever come through. Very frustrating. Went to an AT&T store, duplicated the tests on their demo unit with the store manager's SIM installed.
The Fix (for my issue, YMMV):
AT&T's billing system was correctly showing my device as a Samsung Captivate, but their network provisioning system was showing the device field as blank (which apparently defaults the behavior to "non-smartphone," for what it's worth). The tech submitted a ticket to correct that, as apparently everything had to be in order before the network folks would take a look at the problem. Turned out that simply correcting that field fixed my MMS issue (since it registered my phone in the "smartphone" category). Note that I was told that correcting that field usually takes them 5-7 days, since it's not considered critical, but she pushed it through more quickly.
Customer Support
I have to include this bit here, because the customer support I received was amazing and far beyond what I expected. I understand that I may have had better luck than most. Got to a higher level tech with no fuss, and she immediately took ownership and had excellent communication, emailing me and following up with multiple phone calls to keep me in the loop with what she was doing. I've been thinking about switching carriers, but AT&T finally releasing the Captivate (even with the GPS issue, etc.), coupled with this tech's absolutely superb customer-focused support, will keep me here for awhile longer (and I'm definitely going to send her a glowing email saying just that, which I hope she forwards to her supervisor).
All my MMS works but 1 just showed up as a play symbol. It was a wide picture.
My wife's... I got it locally from a guy from Craigslist... he told me that it was a replacement phone from HTC ... it did have the original screen cover on it ... but came in a box that had a sleeve for the phone like ones that were repaired...
It is restarting randomly
I did a reset from settings ... and it didn't help.
That is besides the fact that there is noise.... like tfffffffffffffff during calls.
What would u do.. I have a contract with T-Mobile that I terminated effective from the 19th of the month I guess ...
Its not rooted or anything ... stock everything ... other than that ... its a sexy phone that misses the search button
Sent from my SGH-I777 using XDA
aalkukhun said:
My wife's... I got it locally from a guy from Craigslist... he told me that it was a replacement phone from HTC ... it did have the original screen cover on it ... but came in a box that had a sleeve for the phone like ones that were repaired...
It is restarting randomly
I did a reset from settings ... and it didn't help.
That is besides the fact that there is noise.... like tfffffffffffffff during calls.
What would u do.. I have a contract with T-Mobile that I terminated effective from the 19th of the month I guess ...
Its not rooted or anything ... stock everything ... other than that ... its a sexy phone that misses the search button
Sent from my SGH-I777 using XDA
Click to expand...
Click to collapse
i have random reboots sometimes for no reason. also i have crackling sounds when talking on the phone only when im using wifi calling. i have no clue why it does this. i bought mine brand new from tmobiles customer service. also i have had tmobile replace my phones i got from craigslist all the time. i just instant message them online through there website and ask them to see if my IMEI number is correct in the system because i am waiting for an ota update and i wont get it if its not correct in the system. they change the IMEI number to the one i give them, then they tell u to wait 2-4 hours for the system to update. i usually wait a few days. then if im having an issue i just call them and tell them my problems and usually if they cant fix it over the phone they send me out a new unit no questions asked. hope this helps
as mentioned, wait for OTA. although, not sure that solved noise.
i rooted and am running LeeDroids latest rom and all noise is gone--perfect--
Thanks a lot guys ... so its not only me with the noise and reboot problem...
I called technical service and they told me that the ota update should resolve the issue with restarting and that the voice is a network issue - I think that they are full of it ... anyways ... until the update comes to me I will probably not have their contract anymore !!! I terminated effective the 19th...
Thanks for the tips ... I just didn't want to root until I check if its a hardware issue or not ...
Have a wonderful day
Sent from my SGH-I777 using XDA
rebooting switching from hsdpa to wifi randomly
Hi, I am having the same issue of reboots. However, this happens only when my phone switches from hsdpa to wifi, when I get back home. But not always.
I had this issue with all the stock roms and with leedroid 2.1 (awesome rom, by the way, recommended!).
I also installed the latest t-mobile radio zip file, which came out with the 1.84 update, although I am in italy. Radio seems to work properly.
In order to make sure it is a phone issue I temporarily changed my wifi router, from pirelli to sitecom, so far no reboots, but I need to wait few days to proove it.
I rang htc customer service, they said that even if my phone is only 2 months old my warranty now has gone down in the drain, as I unlocked the bootloader. They suggested to send the phone for repair, but I will not do this because: 1) I know the repair centre of htc in italy, it is not actually htc but a subcontractor which prooved to be highly incompetent when I had to repair my htc desire 2 years ago 2) it is clearly a software problem, which could be resolved by future updates.
The level of competence of the customer service is a total disaster, they can only say "reset your phone" or "send it to repair", disguting!!!
So for the moment this is the way it is, but I love this phone, is very cool and I will live with this issue I guess til is resolved by an update.
I also have a galaxy s2 which I haven't switched off for a month by now and never rebooted!!! On the top of it with the latest update to ics is awesome, user interface is as fluid as a river, this is the very last time I buy an htc, I promise.
If there is any progress please guys post it here or in the other threads related to this topic.
Ciao,
Franco
I’ve had my One S for 4 weeks now and every week brings a different problem plus it would appear to be worse since the 4.0.4 update.
1. Intermittent microphone problems.
2. Intermittent reboots with error reports.
3. Mobile data dropping out or won’t switch off or back on.
4. Complete loss of network signal after long period of shut down.
5. Aeroplane mode locked the phone completely requiring a reboot.
Don’ know whether to send back to the store who might not find anything wrong because most of the problems are intermittent, or contact HTC ???
Wish I had stuck with my One V!!!!
I don't have those issues, of course on viper's rom.
Can you tell us you serial nr. Of your phone?
Sent from my HTC One S using xda premium
You shouldn't type your whole Serial No. on the internet, that's not good. You can just type the first 4 characters.
@Delta, have you received my PM by any chance?
D3LTA said:
Can you tell us you serial nr. Of your phone?
Sent from my HTC One S using xda premium
Click to expand...
Click to collapse
Serial #: SH23MW******
Occasionally i have the same problems with the airplane mode if i use it more than 4-5 time in few hours. A reboot/reset solve it everytime
addsfsds said:
Occasionally i have the same problems with the airplane mode if i use it more than 4-5 time in few hours. A reboot/reset solve it everytime
Click to expand...
Click to collapse
Have already done 2 factory resets since updating to 4.0.4 last week!!
If I were you, I'd send it to the carrier/HTC and ask for a replacement.
usaff22 said:
If I were you, I'd send it to the carrier/HTC and ask for a replacement.
Click to expand...
Click to collapse
+1
Sent from my HTC One S using xda premium
kenmac67 said:
I’ve had my One S for 4 weeks now and every week brings a different problem plus it would appear to be worse since the 4.0.4 update.
1. Intermittent microphone problems.
2. Intermittent reboots with error reports.
3. Mobile data dropping out or won’t switch off or back on.
4. Complete loss of network signal after long period of shut down.
5. Aeroplane mode locked the phone completely requiring a reboot.
Don’ know whether to send back to the store who might not find anything wrong because most of the problems are intermittent, or contact HTC ???
Wish I had stuck with my One V!!!!
Click to expand...
Click to collapse
I have the loss of signal issue, mostly indoors. Never had that issue with my other phones. It is worrying me cause I just purchased this phone on a new contract and only have about 5 more days to decide if i want to keep them or not? With this issue and seeing all the terrible issues in the custom ROM's I am afraid I will hate this phone compared to my GNex. I understand Jellybean has not been officially released yet so there will be issues but is there any ICS ROM's that run without issues? My past experience with less popular phones is we can never get a truly great daily driver. Any reassurance will be greatly appreciated!
kenmac67 said:
I’ve had my One S for 4 weeks now and every week brings a different problem plus it would appear to be worse since the 4.0.4 update.
1. Intermittent microphone problems.
2. Intermittent reboots with error reports.
3. Mobile data dropping out or won’t switch off or back on.
4. Complete loss of network signal after long period of shut down.
5. Aeroplane mode locked the phone completely requiring a reboot.
Don’ know whether to send back to the store who might not find anything wrong because most of the problems are intermittent, or contact HTC ???
Wish I had stuck with my One V!!!!
Click to expand...
Click to collapse
Response from HTC UK.
"For further testing, we would ask you to reset the phone without the SIM card in the phone(Hard resetting the phone will delete all data on the phone memory). Once the phone has completed the reset, test the phone with no Gmail or 3rd party applications on the phone. This will then confirm whether it is the phone or 3rd party software.
I am confident that this will resolve your query, in the unlikely event that this does not please call or instant chat to one of our Technical Support Agents who will be waiting to guide you through step by step. Our Contact Details can be found at www.htc.com/uk/contact"
no Gmail!!! I thought this was stock???
kenmac67 said:
Response from HTC UK.
"For further testing, we would ask you to reset the phone without the SIM card in the phone(Hard resetting the phone will delete all data on the phone memory). Once the phone has completed the reset, test the phone with no Gmail or 3rd party applications on the phone. This will then confirm whether it is the phone or 3rd party software.
I am confident that this will resolve your query, in the unlikely event that this does not please call or instant chat to one of our Technical Support Agents who will be waiting to guide you through step by step. Our Contact Details can be found at www.htc.com/uk/contact"
no Gmail!!! I thought this was stock???
Click to expand...
Click to collapse
It is stock, some of these "agents" know less than a squirrel would, on their own software especially!
Sent from my locked, tampered ville
I'm having signal issues as well.
I got this phone last Thursday as a replacement to my Galaxy S2.
So far i'm getting less reception in my house than my S2 had.
Also, when I'm at work, it goes from Full 4G service, to NO bars, and then to 2G, and back to Full 4g. WTF?
nova hands said:
I'm having signal issues as well.
I got this phone last Thursday as a replacement to my Galaxy S2.
So far i'm getting less reception in my house than my S2 had.
Also, when I'm at work, it goes from Full 4G service, to NO bars, and then to 2G, and back to Full 4g. WTF?
Click to expand...
Click to collapse
Exactly the issue I am having on my new one s. Only have a few days to decide whether I want to keep it or not. It's not looking like a keeper! Never had the complete signal drops showing an X before. Texts keep getting denied til the service comes back.
LibertyMonger said:
Exactly the issue I am having on my new one s. Only have a few days to decide whether I want to keep it or not. It's not looking like a keeper! Never had the complete signal drops showing an X before. Texts keep getting denied til the service comes back.
Click to expand...
Click to collapse
I hear ya.
It's a shame because I REALLY like this phone. Feels great in the hand, build quality is fantastic, and overall it's super smooth and fast.
I hate to give it up, but I can't have signal issues like this at home. Even the wifi calling has had a couple issues so far.
I need my phone to work, plain and simple.
Thinking I might go with the Galaxy S3. Probably the only phone that will make me not miss this one so much.
nova hands said:
I hear ya.
It's a shame because I REALLY like this phone. Feels great in the hand, build quality is fantastic, and overall it's super smooth and fast.
I hate to give it up, but I can't have signal issues like this at home. Even the wifi calling has had a couple issues so far.
I need my phone to work, plain and simple.
Thinking I might go with the Galaxy S3. Probably the only phone that will make me not miss this one so much.
Click to expand...
Click to collapse
I'm quite sure if you went with the Galaxy Nexus you wouldn't miss this phone either.
I suppose you have fought with your service provider just like I am right? HTC is telling me to try a different back cover and/or do a factory reset. they claim they are not hearing any issues like this with this phone. I kind of figured I would have issues because Cincinnati Bell does not get the best phones, I had major issues with their XT720. I should have known better. This is why I just bought the GNex from Google, I was gonna avoid signing a new contract then CBW offered me such a great deal on 5 new phones if I resigned so i went with it.
I just tested calls with my galaxy nexus and the HTC one S by calling each other and I got to say call quality with the HTC is much better. Louder and more clear. But I am running a sound volume tweak for my Gnex and it doesn't prove to be louder with in call volume. I will have to get rid of that tweak and see the difference
Sent from my Galaxy Nexus using XDA
LibertyMonger said:
I just tested calls with my galaxy nexus and the HTC one S by calling each other and I got to say call quality with the HTC is much better. Louder and more clear. But I am running a sound volume tweak for my Gnex and it doesn't prove to be louder with in call volume. I will have to get rid of that tweak and see the difference
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Problem is that I don't want to spend the money on the Nexus. I got the One S as a warranty replacement, so I'm not spending any money. I'd have to shell out cash to get the Nexus.
LibertyMonger said:
I just tested calls with my galaxy nexus and the HTC one S by calling each other and I got to say call quality with the HTC is much better. Louder and more clear. But I am running a sound volume tweak for my Gnex and it doesn't prove to be louder with in call volume. I will have to get rid of that tweak and see the difference
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I reflashed my ROM on my GNex and now the sound quality for both are exactly the same.
---------- Post added at 12:58 AM ---------- Previous post was at 12:55 AM ----------
nova hands said:
Problem is that I don't want to spend the money on the Nexus. I got the One S as a warranty replacement, so I'm not spending any money. I'd have to shell out cash to get the Nexus.
Click to expand...
Click to collapse
Well if it is a new warranty replacement it comes with a new 12month warranty, sell the one S to earn the money for the GNex. I have both and personally I like the GNex better. So many ROM's and kernels to choose from and none of the issues with the Gnex that i see here with the One S. Besides, by the time the One S get's jellbean, Gnex will be getting Key Lime Pie!
I noticed something else today...
If I look closely at my screen, there seems to be some banding going on, as if there is radio intereference with the screen's signal. Like what happened on old tv's when the signal wasn't coming in perfectly clear.
Anyone else experiencing this???
So this is my first samsung (S6 Edge 64) since the moment (which was an absolutely terrible phone and i vowed to never go samsung again) Ive been with HTC ever since the OG EVO. I was very excited to get the s6 mainly for QI and fingerprint scanner.
Well my problem is im having nothing but issues with this damn thing. MMS messages wont download unless i force stop play services and hangouts and clear cache then reboot. Also i dont get any of my push notifications like i should. With my m7 as soon as i use my gwallet card my phone would go off with the push notif. now i can use the card and ill be lucky if i get a notification ever. My google opinion rewards never show up, emails dont come in until i open the app and manually refresh. In general everything that makes this a worthy smartphone is failing, what good is it to have always connected internet if i dont get my notifications how im supposed to. Its almost as if data just stops working until i force it to work. Along with that data apps will take forever to load most of the time and i have to reboot to fix it. This is also evident when i try to open gwallet to add some funds to my card, the app will open and i put in my pin and it just sits there waiting to log in. The other day i was in line at the store and it took me 10 minutes of F^#&!ng around with gwallet to get it to finally log in correctly and let me add funds. At that point I felt like smashing the POS on the ground. Again I open up the m7 and click gwallet and BAM it opens up instantly with ZERO FU#KING ISSUES
Also the wireless charger on both my gf and my phone dont keep the phone topped off, we will wake up and the phone only be at 80-90% charge.
Also the Night clock on the edge lights up the whole damn screen, WTF is that all about, was that really not noticed in QA testing???
I have turned off connections optimizer since its garbage software, i made sure everything i want to sync is set so and ive checked all the settings multiple times (again no one should have to jump through all these hoops to get the phone working how its supposed to out of the box)
Ive cleared all google services cache and wiped dalvik six times in recovery. When i got the phone i skipped setup and downloaded the OTA, let that install then did a factory reset and then finally i set my phone up. Still have the issues.
My gf phone (regular s6 32) is also having mostly similar issues and she just jumped ship from the iphone 5. Her facebook almost never loads correctly, unless she is on wifi which is a slower connection by far (home wifi is aprox 8mbps and her cellular data in the same spot is aprox 15-20mbps)
This is NOT how a $1k phone should act. Its not an issue with google either as i can turn my m7 back on and connect it to wifi and everything works perfectly. All notifications populate instantly how it should.
One thing Apple does get right is the stuff usually just works and works well. Im an experienced tech guru and even im having these problems, If someone like me has these issues i can only understand how someone might feel coming from an iphone or something else.
All in all I know not everyone is having these problems (or at least all of them) but its really upsetting me and again samsung is putting a terrible taste in my mouth.
This is the end of my rant for now, im sure ive forgotten some of the issues ive had so far but ill leave the book as it is now. Anyone else getting extremely frustrated with this phone that costs way to much to be having these problems with!!
I called sprint about the data not syncing known issue they said latest software has issues to wait for an update from samsung have to use wifi to sync gmail and same if you use facebook prolly same thing with wallet i dont use it so not sure playstore and internet browser work on lte dont use mms much will have to test that today
Sent from my SM-G925P using XDA Free mobile app
Does your auto rotate at least work? If so, consider yourself lucky.
The night clock thing seems to be a software issue but Samsung support is clueless about it.
I've got the same issue as you my friend. This just starting happening to me. I will not get any notifications at work. ZERO. No email notifications, groupme, twitter nothing! I have called sprint and they just tell me to update PRL and Profile. Most of the time that works but I shouldn't have to do this. It has to be something about Spark switching off to LTE and 3g making you lose your profile on the network. I have go as far as switching my preferred network to LTE/CDMA instead of Auto and DATA roaming is set to HOME only. I'm hoping this fixes the issue for now until Sprint and Samsung can get this worked out. I am 95% sure this is a Samsung issue. My note 2 and Nexus 6 never had this issue.
KrAyZiEOnE said:
I called sprint about the data not syncing known issue they said latest software has issues to wait for an update from samsung have to use wifi to sync gmail and same if you use facebook prolly same thing with wallet i dont use it so not sure playstore and internet browser work on lte dont use mms much will have to test that today
Sent from my SM-G925P using XDA Free mobile app
Click to expand...
Click to collapse
Why was the update pushed out if it has known issues is what i want to know, if so many ppl are having this same problem surely it reared its ugly head somewhere along the road of certification? Thats not really acceptable to tell us we have to use wifi in order to use the phone correctly smh
kwolf said:
Does your auto rotate at least work? If so, consider yourself lucky.
The night clock thing seems to be a software issue but Samsung support is clueless about it.
Click to expand...
Click to collapse
I do have working auto rotate, and your right about night clock being a software issue, what upsets me is samsung is clueless about it? Again all the testing that goes on i cant believe no one noticed it before a major multinational launch. It works fine in the news feed but not the night clock that seems crazy to me.
skinneejay said:
I've got the same issue as you my friend. This just starting happening to me. I will not get any notifications at work. ZERO. No email notifications, groupme, twitter nothing! I have called sprint and they just tell me to update PRL and Profile. Most of the time that works but I shouldn't have to do this. It has to be something about Spark switching off to LTE and 3g making you lose your profile on the network. I have go as far as switching my preferred network to LTE/CDMA instead of Auto and DATA roaming is set to HOME only. I'm hoping this fixes the issue for now until Sprint and Samsung can get this worked out. I am 95% sure this is a Samsung issue. My note 2 and Nexus 6 never had this issue.
Click to expand...
Click to collapse
This is definitely a samsung problem, as there are many other spark phones in the wild that have no issues receiving notifications or dealing with slow (dormant) data. I havent looked but is sprint the only one that is having these data issues, i wonder if it has something to do with that bullsh!t connections optimizer more than the towers handing off. That has got to be the most worthless software they have ever forced on us, the absolute first thing i do on any sprint phone is disable that malware. Except for my whole family has LG G3 and no matter how many times you uncheck that connections optimizer it just turns itself back on, GARBAGE
I completely agree about that garbage Sprint optimization app. I've turned that crap off. I've also changed my network preferences to see if that helps. I've gone to home and CDMA/LTE
You guys think that if we wait to see if Sprint can fix this problem that we will still be able to return our phones after the 14 day period if the problem isn't fixed? Because a lot of people on only Sprint have been having this issue. Everyone else on other carriers is enjoying their new Galaxy S6. Has anyone contacted Samsung about the return policy?
Sent from my Samsung Galaxy S6 Edge
syed239 said:
You guys think that if we wait to see if Sprint can fix this problem that we will still be able to return our phones after the 14 day period if the problem isn't fixed? Because a lot of people on only Sprint have been having this issue. Everyone else on other carriers is enjoying their new Galaxy S6. Has anyone contacted Samsung about the return policy?
Sent from my Samsung Galaxy S6 Edge
Click to expand...
Click to collapse
So you have went to settings/accounts and sync'ed everything?
ram9200 said:
So you have went to settings/accounts and sync'ed everything?
Click to expand...
Click to collapse
Yeah everything is synced and auto sync is on
Sent from my Samsung Galaxy S6 Edge
I have no idea about Samsung's return policy. Seeing that other cell services are not having this issue I am more sure now it's a issue with Sprint's signal and
Samsung's Cell radio's not playing together nicely. I can see that my download and upload speeds are working fine. It's when the signal goes dormant that
I miss notifications and emails. Which leads me to believe that this can be fixed via a software update. If it was a major issue with the phone every cell customer
would have it. I did see on the sprint website that Samsung and Sprint have acknowledge the problem and are working together. Let's hope an update is sent soon.
skinneejay said:
I have no idea about Samsung's return policy. Seeing that other cell services are not having this issue I am more sure now it's a issue with Sprint's signal and
Samsung's Cell radio's not playing together nicely. I can see that my download and upload speeds are working fine. It's when the signal goes dormant that
I miss notifications and emails. Which leads me to believe that this can be fixed via a software update. If it was a major issue with the phone every cell customer
would have it. I did see on the sprint website that Samsung and Sprint have acknowledge the problem and are working together. Let's hope an update is sent soon.
Click to expand...
Click to collapse
Yeah because I set my network to CDMA and I'm getting notifications at work on 3G now. Sucks that I have to use a 4G phone for 3G but its a temporary solution
Sent from my Samsung Galaxy S6 Edge
syed239 said:
Yeah because I set my network to CDMA and I'm getting notifications at work on 3G now. Sucks that I have to use a 4G phone for 3G but its a temporary solution
Sent from my Samsung Galaxy S6 Edge
Click to expand...
Click to collapse
Yes that does suck, im hoping sprint and sammy get their act together and push out our update asap
syed239 said:
You guys think that if we wait to see if Sprint can fix this problem that we will still be able to return our phones after the 14 day period if the problem isn't fixed? Because a lot of people on only Sprint have been having this issue. Everyone else on other carriers is enjoying their new Galaxy S6. Has anyone contacted Samsung about the return policy?
Sent from my Samsung Galaxy S6 Edge
Click to expand...
Click to collapse
My sprint store said to call Samsung. I've had my phone for 18 days. If you're within 14 it's worth a try. Since they won't exchange I'm stuck with a phone where the screen doesn't rotate. It's very frustrating.
Eyezayah said:
My sprint store said to call Samsung. I've had my phone for 18 days. If you're within 14 it's worth a try. Since they won't exchange I'm stuck with a phone where the screen doesn't rotate. It's very frustrating.
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Click to collapse
Just wanted to update you guys. After talking to Samsung and Sprint on the phone, I was finally able to get a sprint phone rep to notate my account to do an in store exchange even though I was out of the 14 days. So, give that a shot maybe. So far this phone only has the night clock issue. Going to stop using the fast charger in the meantime though.
I've been on 3g for a while now due to this issue, do you guys think if I switch to LTE/CDMA and roaming to homez it'll also work fine?
Im going on my 3rd phone. The first one was the rotation issue, second one my speaker stopped working on calls. Other end could not hear me.
So since I've posted this my push notifications have been better but i still have plenty of the other issues.
I wonder if gplay services have helped any
Great Phone
I haven't had a single issue with my phone...only thing it my be to fast....I just think people who came from iphone can't think outside the box. This is the phone i have been waiting for next update should fix any issues you guys are have. good luck and iphone user should go back to that simple tiny phone..
t1chaz2002 said:
I haven't had a single issue with my phone...only thing it my be to fast....I just think people who came from iphone can't think outside the box. This is the phone i have been waiting for next update should fix any issues you guys are have. good luck and iphone user should go back to that simple tiny phone..
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I didn't come from iPhone... But considering there are tons of issues out there for this phone...and that the phone isn't lag free and in fact lags like crazy sometimes is very sad. It's a great phone and all and I truly believe its one of the best out, but Samsung really needs to get a lot of their bugs kinked out like NOW. I hate waiting for updates.
razzack3000 said:
I didn't come from iPhone... But considering there are tons of issues out there for this phone...and that the phone isn't lag free and in fact lags like crazy sometimes is very sad. It's a great phone and all and I truly believe its one of the best out, but Samsung really needs to get a lot of their bugs kinked out like NOW. I hate waiting for updates.
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I also hate waiting for updates...and its not like were waiting for updates for new features or a new os were waiting for the update to make the phone operate how is supposed to thats what irks me
Hey all, this my very first post here and I am quite nervous haha. Been a huge fan of the website and I have solved many issues thanks to the vast amount of resources, however I have come across one no one seems to have had.
My Note 5 recently starting having issues with service, where it displays full signal (as in bars, no 4G or E, just cellular bars) but my phone doesn't actually have service. If I try to make a phone call all it gives me is "Not registered on network." and if I try to send out a text message, similar messages saying I am not connected to the connect pop up.
Things I have tried:
Manually trying to connect to a network through the Network operators setting in the general setting. This leads to it displaying my network and a couple other after searching (my network is T-Mobile) but when I try to click on it to connect to it, it says its cannot be connected at the time.
I have tried booting the phone into safe mode, but with nothing different.
I have tried putting my sim card into another phone, and it works perfectly fine in the other phone.
Besides that, I am stuck. I have given it a couple days to do nothing, but as I tried putting my sim card and testing it again today, nothing is different.
Any help would be greatly appreciated.
Thanks all!!
TheCuriousPanda said:
Hey all, this my very first post here and I am quite nervous haha. Been a huge fan of the website and I have solved many issues thanks to the vast amount of resources, however I have come across one no one seems to have had.
My Note 5 recently starting having issues with service, where it displays full signal (as in bars, no 4G or E, just cellular bars) but my phone doesn't actually have service. If I try to make a phone call all it gives me is "Not registered on network." and if I try to send out a text message, similar messages saying I am not connected to the connect pop up.
Things I have tried:
Manually trying to connect to a network through the Network operators setting in the general setting. This leads to it displaying my network and a couple other after searching (my network is T-Mobile) but when I try to click on it to connect to it, it says its cannot be connected at the time.
I have tried booting the phone into safe mode, but with nothing different.
I have tried putting my sim card into another phone, and it works perfectly fine in the other phone.
Besides that, I am stuck. I have given it a couple days to do nothing, but as I tried putting my sim card and testing it again today, nothing is different.
Any help would be greatly appreciated.
Thanks all!!
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I had it once, I simply had to register on the network. Go to settings/mobile networks/network operators/search networks
You can choose from the list _ mine was AT&T
Sent from my SM-N920C using Tapatalk
clsA said:
I had it once, I simply had to register on the network. Go to settings/mobile networks/network operators/search networks
You can choose from the list _ mine was AT&T
Sent from my SM-N920C using Tapatalk
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I did try that. However, when my network comes up after searching for it, I cannot register to it, and it says "Unable to select network. Select Automatically"
Furthermore, it doesn't seem to be able to connect to any of them. I have T-Mobile, but when I click on the AT&T network, the same thing happens.
After searching for a while, the phone just gives up.
Is data turned on?
mitbit2k3 said:
Is data turned on?
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Yup, Data is turned on. But its not just data that isn't working, phone calls and text can't get sent out. I'll try to take some screenshot tonight and post them, is there anything I should focus on in terms of screenshotting?
Here are some screenshots of various places where I have checked the network connection. I just did a factory reset on it yesterday to check if that would fix anything but it really didn't do anything as far as I can tell.
Here are the remaining:
I have the same issue. Tmobile note5.
My tmobile note5 is doing the same thing. The phone is not even a month old. It worked fine for first 3 weeks then just out of nowhere stopped getting cell service. I can use wifi of only. Tmobile will not in store swap it because they didn't have a case in Stock of any brand when I purchased it and I dropped it walking out of the store cracking the backplate ever so slightly. Yes they denied replacing it then also even when it was less then 20 minutes old and didn't even get 3 feet past there door. It would not be cracked if they kept cases for there most advertised phone I stock. It did work still just fine example after taking minor cosmetic damage. Now this lack of cell service deal is happening and I have no choice but to do an insurance claim on it for $175 when I haven't even made the first payment on the brand new phone. Please tell me you have found a solution to the service problem.
Mine suffered something very similar, I've had the phone maybe around 6 months. I had a case on mine for a while but when I took it off, I notice that the glass backing was slightly cracked. Hardly noticeable honestly and it worked fine for 3-4 months. One day it just randomly stopped working, I've yet to find a fix, I might take it in to a phone repair store just to get a diagnostic as I'm thinking it's more of a hardware problem than software.
I'm in another state right now but then I get back home I'm going to try and go back before the update and see if that changes anything
I will post my results in about 5 days when I'm home.
Great thanks, that's a good idea, I'll do that as well this weekend after my midterms. I'll keep you all posted.
FIXED IT!
So I was bored and started to fiddle with my sm-n920t to fix the no cellular service problem after the 6.0.1 update and stumbled across the issue. So after days and endless hours of trying to solve this issue, I decided to check one last thing before flashing it to a previous version and here is my fix. So you need to go to settings, then ( more connection settings), then ( Wi-Fi Calling), then make sure you have the option set to (Cellular Network Preferred) . In my case the new 6.0.1 update set it to (Never use Cellular Network). This made it unable to connect to a tower therfore no calls, text, or Internet outside of Wi-Fi.
SKITSO4ANTIC FOR 3 FROM HALF COURT! SWISHHH! AND IT'S IN FOR THE WIN!!!
I hope this is what your issue is. Please let me know if it fixes it for ya. Good luck man! I also have some pictures that can guide you through the steps I took screen by screen with red drawing I put on it to mark buttons needed to be hit but I can't get them to upload for some reason. If you end up needing them just message me I will send them to you.
Skitso4antic said:
So I was bored and started to fiddle with my sm-n920t to fix the no cellular service problem after the 6.0.1 update and stumbled across the issue. So after days and endless hours of trying to solve this issue, I decided to check one last thing before flashing it to a previous version and here is my fix. So you need to go to settings, then ( more connection settings), then ( Wi-Fi Calling), then make sure you have the option set to (Cellular Network Preferred) . In my case the new 6.0.1 update set it to (Never use Cellular Network). This made it unable to connect to a tower therfore no calls, text, or Internet outside of Wi-Fi.
SKITSO4ANTIC FOR 3 FROM HALF COURT! SWISHHH! AND IT'S IN FOR THE WIN!!!
I hope this is what your issue is. Please let me know if it fixes it for ya. Good luck man! I also have some pictures that can guide you through the steps I took screen by screen with red drawing I put on it to mark buttons needed to be hit but I can't get them to upload for some reason. If you end up needing them just message me I will send them to you.
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Congratulations sir haha, that must be a wonderful feeling to get your Note 5 up and running again.
It is unfortunately not the fix for me though. My phone straight up tells me "No Service" when I scroll down the notification bar.
I truly fear that it is a hardware issue, rather than a software issue.
Thanks for the post though, I am sure it will help someone else.
Dang I was really hoping it was your fix also. I still wanna help ya though. I have 4 more days until I drive home to Colorado and nothing to do in the mean time. Try to take a few screen shots of your problem so I get an idea and have something to work on for a few days lol.
---------- Post added at 04:21 AM ---------- Previous post was at 04:18 AM ----------
Go to where you type in phone numbers and put this in
*#0011#*
Then screen shot it and post it
Skitso4antic said:
Dang I was really hoping it was your fix also. I still wanna help ya though. I have 4 more days until I drive home to Colorado and nothing to do in the mean time. Try to take a few screen shots of your problem so I get an idea and have something to work on for a few days lol.
---------- Post added at 04:21 AM ---------- Previous post was at 04:18 AM ----------
Go to where you type in phone numbers and put this in
*#0011#*
Then screen shot it and post it
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Heyyyy you live in Colorado too? I live in Denver/Fort Collins myself haha.
Thanks for the help, I have already posted a couple screenshot but here is the one from the dialer.
No kidding? I'm in longmont and my cousin's live in loveland/ ft Collins. I will message you my number on here shoot me a text when ya get a chance so I got your number and I will hit you up when I get home I got many solutions I did on my phone before finding the fix. And if you ever need computer parts I have a garage full of everything from graphics cards to cpu's to full built towers for game and workstation towers for graphic design and stuff.
Well all, found the issue. Turns out the (insert foul language here) person who sold me the phone either reported it stolen or stop making payments on the phone, thus blacklisting my IMEI.
Learned my lesson, never to buy smartphones again on Craigslist...
Wow really that's low. What a feminine cleaning utensil.
Skitso4antic said:
Wow really that's low. What a feminine cleaning utensil.
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That may just be my new favorite insult. Though I must say I'll probably get in trouble somehow for using that haha
TheCuriousPanda said:
Well all, found the issue. Turns out the (insert foul language here) person who sold me the phone either reported it stolen or stop making payments on the phone, thus blacklisting my IMEI.
Learned my lesson, never to buy smartphones again on Craigslist...
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This happened to me years ago, pretty infuriating. Things have changed now tho, always check the imei, tmobile has a checker on its website now that will tell you if the phone has a balance on it or not.