[Q] Nexus 5 unresponsive when bluetooth paired. - Nexus 5 Q&A, Help & Troubleshooting

Hello,
I have my nexus 5 for a good week now. I use Unified Remote a lot as a bluetooth remote control. I noticed when my phone is paired with my PC (and the unified remote server), my phone becomes 'lazy' and unresponsive. First, i tried to unlock my phone, but the screen stayed black. I was thinking of the worst. After trying to unlock it for a while, very calmly, the screen popped up. It was like my phone waked up from a very deep sleep. I could not relate these issues to the bluetooth, altough it was paired. I thought it could be the charger, my HTC One X acted weird on certain chargers... Later, i get a message, and I noticed it was only vibrating, while I was sure the volume was turned up. So I try to turn up the volume.. No response.. After turning off the bluetooth, I try again: flawless phone, no issues at all. When pairing again: Same issues. Anyone has a clue how to fix this? I'm using Windows 8.1 btw. I searched on google, but found nothing useful.
Should I RMA this phone? Is this soft- or hardware related? What can I do? Anyone has experience with RMA'ing a phone bought from google play?

Okay, So i can relate the lazyness when changing the volume. It was because in my bluetooth settings, my pc was set as sound output, for the cell phone. Sorry for my faulty english by the way. Ticked off the checkmark under the bluetooth settings that said that my PC has to serve as audio output. Phone is good and responsive now. Now I hope that this is also the reason my screen staid black for a while, while trying to 'unlock' it. I will wait and sit this out. Some opinions on this?

Related

Jabr BT250v Bluetooth Troubles

I'm having trouble with my Jabra BT250v and my Fuze. The Jabra always worked perfectly with my Nokia phone so I don't believe it's a problem with the unit. The first oddity I noticed is that it paired automatically without asking for a code. After researching this I found out that the new Bluetooth driver does this by design with non secure items like headsets and such by trying a series of commonly used codes like "0000", "1234". That's all good and well, and it does seem to pair up, but I've read that other devices have trouble being bombarded with codes like that and even though it shows up as paired, it doesn't work. I'm not sure if this is the cause of my problem or not, but is the only obvious thing I could pick out.
I've tried putting the ear piece back into the charging cradle to reset it before trying to pair it. I've tried the standard pairing procedure by turning the device on by holding the power button for 8+ seconds until the light goes solid. I've tried the alternate method of holding both the power and volume up button to pair it in the handsfree mode. I've manually set it to handsfree mode once the device is listed on the phone. I'm really out of things to try to get this going.
Basically it pairs and all looks good but I don't get any sound out of the unit and trying to initiate a call or redial does nothing. The phone just keeps going as if it never paired up at all. I'm hoping someone has some more ideas I could try as I would really like to get this working. I wasn't sure if there was a way to just re-install the Bluetooth stack, or even an alternate Bluetooth driver I could try. If it does have something to do with the auto-pairing feature, does anyone know how to disable this? I'm willing to try damn near anything that can help me pinpoint the problem. I haven't been able to locate any Bluetooth troubleshooting tools and even looked at the service manual, but they just put it through a simple test and it doesn't delve into anything deeper.
Lastly I should mention that I am able to use Active Sync over Bluetooth with my laptop and it does ask for a pairing code so I'm really stumped. I guess it is a possibility that the Jabra is messing up since I last used it with my Nokia about 2 weeks ago, it just seems highly unlikely. Any help would be greatly appreciated.
Many Thanks,
Eidolen

Inconsistent Bluetooth autoconnect since ICS

This is driving me batty. Ever since I upgraded to ICS, my phone will not consistently reconnect to my Soundfly View that I use in my car.
Sometimes it connects automatically, sometimes not. I did completely remove the pairing from both devices and repaired, but to no difference.
Most maddeningly, today, it wasn't connected, so I woke the phone (by pressing power) and unlocked it, then it connected. Almost like it was "asleep" or something???
Anybody else have this issue? Is there any fix?
I don't have a suggestion for you, just saying that my experience has been the opposite. I use two completely different stereo bluetooth headset devices to listen to music all day at work (neither one of them has a long enough battery life to last throughout the day so I have to switch)
I use a sony mw600 and a samsung hs3000. I'm sure they are different than your car thing, but I'm sure they do the same thing. Ie, phone and media sounds go through the headset instead of the phone.
Autoconnect has always worked well. For what it's worth I use poweramp as a media player and in the settings there is an option for a persistent service to always start auto playing when the phone pairs to either device, and to stop playing upon a device disconnect. All I have to do is turn on the power, or turn off the power, the service automates the rest.
So if your intended point of the car thingamabob is to get songs to play from the phone through your car speakers, and to use the car speakers to talk on a phone call, maybe consider a media player that has a similar option to what I'm talking about. I'm sure poweramp is not the only one that does.
Thanks for the reply (and sorry for the late reply...busy, and been experimenting).
I've been using the app A2DP Volume which sort of does what you suggest, to launch any app upon BT connect. It's been working fairly well...but I still have this problem.
After some experimentation, I really believe the phone is going into some kind of deep sleep if I haven't used it in a while (even though it is on). My clues: one, this Bluetooth issue, where it will not connect. However, I've gotten to the point of just hitting the power button (even through the case) when it does not connect, and it will then immediately connect and play just fine. Also, I've noticed that in the mornings I have started to hit the power and swipe, and it doesn't show that I have any new email. So I hit power and put it away, and it will ding in a few minutes with my new mail. So at some point in the evenings, it quits checking email.
Is that plausible? I've looked everywhere for some kind of setting, but don't see any.
Well, I blew that theory...
Left work yesterday, it connected fine, first time. Stopped to get gas, got back in, didn't connect, until I pressed power. So, it could not be a sleep problem, over just a few minutes.
I don't get it. So many use BT in their car, but it's always been a pain for me.

Issues with Stable Bluetooth Connection in Car

I'm having an issue with my bluetooth holding a connection with my 2013 Honda Civic LX. When listening to music through any music playing app, the connection always stays steady. When there is no music running from the phone, I'll frequently get a message from the display on the dash that the phone has been disconnected. The phone will usually reconnect in a second or two, with another display indicating that it has been connected. This will happen at least two times during my commute to work (25 minutes), oftentimes as many as five times. When I am actively in a phone call, the disconnects seem to be more frequent. It has a timer on the display that shows how long the phone call has been active through the car, and it rarely gets above 3 minutes before the call gets routed back to the phone's speakers while the bluetooth reconnects. The strange thing is that my wife's LG G4, also AT&T, has absolutely no connection issues at any time. I switched phones with her for a week just to confirm since I'm the one generally driving this car, and I didn't have the car drop the connection to the phone even once. Before that week, her phone would have occasionally been used when we were both in the car and she wanted to listen to music through her phone, so it had been connected to the car for more than a week.
I factory reset the phone just to see if there was a strange software issue causing the problem. After the factory reset, the phone and car had a steady connection with no drops for about a week. When the problem came back and was obviously just as bad as before, I tried another factory reset. Once again, the connection stayed steady for about a week before I would get disconnects again. At this point, I contacted AT&T, who replaced my phone thinking that it could be a hardware issue. A week after getting my replacement, the issue popped up once again.
Besides factory resetting, which is the only thing I've found to fix it at least temporarily, I have tried a few different troubleshooting steps. I have cleared cache using the storage screen in the settings menu. I've deleted the phone from the car's connection list. I've re-paired the phone to the car without giving permission for contacts or messages. Also tried to just do a simple reboot of the phone, as well as turning bluetooth off and back on. None of these have any effect on the connection issues once they start coming up.
I can take the car to Honda, but judging on the fact that my wife's phone works just fine in the car, I'm convinced that it is somehow an issue with the software on my phone. My phone is not rooted, and is currently running Android 5.1, S/W H81010o, Build LMY47D.
My guess is hardware problem. My G4 seems to do the same thing with my Jaybird X2 headphones. I've had Jaybird swap them and I'm having the same exact issue of disconnect as with the previous set. I doubt I'd get two bad sets, so its gotta be something hardware related. Sorry I wasn't any extra help. I'm just searching to see if anyone else is having my issue.
My hunch would be whatever the BT protocol is that's being used to pair the devices. Or possibly just an isolated hardware incompatibility. I'm on my second G4 (totally separate reason from BT), and neither has had issues with pairing or staying paired. Even if I were to pause or altogether stop playback of audio, the connection remains stable for me. I pair mine with a Sony BT speaker, a Kinovo receiver for streaming to my car stereo, and even a receiver attached to my Yamaha A/V receiver at home. No issues whatsoever.
For what it's worth: I use PowerAmp Pro when I stream, almost exclusively.
upyouratrix said:
My guess is hardware problem. My G4 seems to do the same thing with my Jaybird X2 headphones. I've had Jaybird swap them and I'm having the same exact issue of disconnect as with the previous set. I doubt I'd get two bad sets, so its gotta be something hardware related. Sorry I wasn't any extra help. I'm just searching to see if anyone else is having my issue.
Click to expand...
Click to collapse
The strange thing for me is that my wife's LG G4 (now 6 months old) works fine in my car under the same circumstances, but I've had 2 LG G4's of my own that essentially showed the exact same symptoms almost immediately. I'm leaning far more towards it being software, with whatever glitch not being present immediately after I factory reset but shows up within a week on my Google profile. My guess is that it's related to the phone related data transferred to the car since it stays connected just fine during media playback but disconnects soon after the media stops, but I can only block contacts to test that theory.

Bluetooth Issue

Hi Folks,
Anyone had any similar problems? When my Z5 is connected to my VW Golf it constantly disconnects and reconnects, tried rebooting the phone, un-pairing and re-pairing still no joy
Just wondered if it was a bug sony needed to be aware, it's as if it's a power save feature that turns it off and on?
Cheers in advance.
Mine stays connected to my van fine
I use one of these in my car -> http://www.amazon.com/SoundBot-Bluetooth-Hands-Free-Wireless-Streaming/dp/B00RH29CJO
No problem so far, it stays connected
I´we got the same problem with my Z5 and Pebble Time
I also have bluetooth streaming issues. Connections initiated by the phone seem to work fine. Those initiated by the car do not. Have zero issues with a Nexus 5. I believe the issue may be related to the "Throw" service.
My Z5 only connects to my Nissan Qashqai 50% of the time. My previous HTC M8 would connect every single time, but Z5 has to have bluetooth turned on/off to work with the car. It's incredibly annoying and I hope it can be improved with software
Sony will probably have to fix it in next update...
I have the same issue with a garmin watch but only since the update I had yesterday, same with the car stereo again since yesterday
Sent from my Sony Z5 ooossshhhh
eRadicant said:
I also have bluetooth streaming issues. Connections initiated by the phone seem to work fine. Those initiated by the car do not. Have zero issues with a Nexus 5. I believe the issue may be related to the "Throw" service.
Click to expand...
Click to collapse
Tried disabling the "throw" function and it's still doing the same.... really annoying !!!
Hope Sony are reading...
My Bluetooth keeps my device awake, which renders my Android Wear kinda useless
Sent from my E6653 using Tapatalk
pss53 said:
Hi Folks,
Anyone had any similar problems? When my Z5 is connected to my VW Golf it constantly disconnects and reconnects, tried rebooting the phone, un-pairing and re-pairing still no joy
Just wondered if it was a bug sony needed to be aware, it's as if it's a power save feature that turns it off and on?
Cheers in advance.
Click to expand...
Click to collapse
I have a 2014 mini and the Bluetooth doesn't have any connectivity issues, but I definitely have bugs with music skipping, especially if I have maps open or something. Better than the initial 5.0 Bluetooth bugs but still really annoying. Probably my main gripe with this phone so far other than the fingerprint scanner
I have exactly the same issue as the OP with my garmin watch it connects then disconnects every 5min or so, whats weird is if i unpair and repair the connection is good for about 3hrs then starts playing up...
I also have a nexus 6 which i've tested with lollipop 5.1.1 and marshmallow and it works perfectly, my HTC M8 i used to have did exactly the same issue's as this sony, its got something to do with the trusted device settings i think the nexus doesn't ever ask about trusted devices both the HTC and this Sony do so it can't be just coincidence...
Is there anyway to disable the trusted setup on the device ? Garmin are saying to connect via there garmin connect app and don't actually connect with the phones bluetooth directly, i've tried that still doesn't work properly... frustrating...
I also have the same problem in my BMW.
Additionally, when I start call using built-in handsfree it suddenly switches to the phone's speaker then after 10 second back to handsfree.
Hope Sony fix this soon.
Does anyone know if its possible to install a apk or whatever it needs to be so that you get rid of whatever modifications sony have done to the bluetooth process the only reason i ask is i know through my nexus 6 that the bluetooth works perfect from google so replacing the Sony setup with the pure google setup should cure the bluetooth issue's or if there is anyway to disable the trusted devices issue that i'm sure is causing my bluetooth problems this is annoying me enough to consider getting rid of this phone... Excuse me ignorance i'm not clever enough to understand if this is an impossible task...
Don't know if this will work for others but last night i unpaired everything bluetooth on my phone switched the bluetooth off restarted my phone switched the bluetooth on and re-paired and now the 2 things i had issue with are working flawlessly since about 6pm last night... ???
oleaug said:
I´we got the same problem with my Z5 and Pebble Time
Click to expand...
Click to collapse
Similar issue with pebble time, every so often it disconnects. My only doubt is which of the two is failing the pebble or the phone.
No problem with car in-calls or audio bluetooth.
I have a Z5 and I have pretty much the same issue with a 2010 Jag XF, phone connects via BT for a differing period of time then disconnects, sometimes reconnecting sometime not.
I've not had this happen during a call, and not with other Sony Xperia Z's I've owned.
Also I don't appear to have this with other items connected Via BT.
'I aslo have problems with the BT. The z5 will pair with my garmin edge 520, after that it can't find it no more and can't connect.
With my Stereo amplifyer, NAD D3020 it can connect as it does not require pairing but the connection is poor and i get alot of artifacts when i play music over it.
For the Edge 520 it stops everytime it ask for Trusted device.
My phone is in for warrenty repair, Was for a cracked rear glass, but i told them about the problems with the BT too. The phone is on it's way back now. Hope this will fix the issue. If the BT don't work, the Z5 won't be usefull for what i want to do with it.
I know with my garmin, garmin told me not to connect with the phone directly just the connect app, weirdly my watch has been working perfect for about 3 days and now this afternoon is playing up again I've installed nothing new or changed any settings baffling
Sent from my Sony Z5 ooossshhhh
Similar problem here with my Android Wear and my Cartio Strip. Continuosly disconnect, B icon on status bar disappear, then re-appear after 1 - 2 min.
Someone known how to disable throw?
Thanks

Bluetooth Guru for car connection

Hi, I've been having some fairly big issues with my in-car Bluetooth and phones. I have a 2013 Subaru WRX with the stock stereo which is made by Clarion.
I first started experiencing problems with it about 2 years ago: I would be driving along when all of a sudden my phone would randomly disconnect from my car while I'm talking, listening to music or just had the GPS running (or a combination of these). Oftentimes my car stereo will spaz out once it disconnects and will actually freeze (all buttons are non functioning, including steering wheel controls, power button, am/fm buttons, volume, etc) and take many minutes to reset the connection or it won't do anything at all (the stereo says, "please wait" or "paused" or will get hung on the song title that was playing when the phone disconnected) and my phone won't reconnect to it - I'll have to restart my car. Sometimes the stereo will reset and simply won't reconnect to my phone.
The kicker is that it's an intermittent problem, but still happens semi-frequently for periods at a time then it seems to get better. I've tried deleting my paired phone list in the car and on the phone, I've tried formatting my phone and nothing worked. I even brought my car into Subaru to diagnose the problem because I feel it's a car issue and they claimed it worked with their own phone which I feel is BS because they didn't want to fix it while the car was still on warranty, but that's another story! They said they couldn't fix it because they saw no problem (couldn't reproduce it) even though I provided them with video and pictures of it occurring.
This first started happening with my unlocked, stock, HTC One, m7 (currently running lollipop) . I thought there was a chance it could be related to an app or the OS but was not able to diagnose or isolate the issue. I just recently bought a Nexus 5x (marshmallow), unlocked, stock, thinking if it was the phone then this would fix the problem. It actually seems to have gotten worse with the frequency, however I've noticed that the phone is better at pairing with my car after the connection is lost. I still can't reproduce this on a consistent basis.
Can anyone suggest some possible causes and fixes? I'm hoping someone here is a Bluetooth Guru!

Categories

Resources