wth!!! blue screen then fade to black - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first

Wonder if the tablet or the battery overheated. Let it sit on the charger overnight. Hope that is all it was.

I honestly think it was the game...i got the tablet to boot into recovery and then rebooted it.so then i started to play the game again and bang blue screen. Same process, reboot into recovery and record....i could not get the tab to just turn on. After the last time i got it back on i have watched 3 hours of straight video and no problems.this was strange i have never had a device do this so we will see what happens.i uninstalled the game to be on the safe side

I'm just wondering if perhaps you are using Nova Launcher. I have had a blue screen 2 times now and on this last one yesterday it coincided with an update for Nova (play store was on auto update...) I managed to reboot with home and power button.

Yeah actually i am using nova...i use it on my g3 and nexus 7 too...I'll have to look into that thanks

Me too
wojo797 said:
So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
Click to expand...
Click to collapse
Just chimming in to say me too. Mine doesn't fade to black though, it just stays blue until I hit the power button then goes black and reboots. A few times it stayed blue until I held the power and volume buttons and rebooted like you did. I came here to try and find the stock rom for the At&t 12.2 and happened to see your comment. Nothing I have tried works. I used rom manager to fix permissions but with certain apps it just does not want to run right.

Hey! I get the exact same thing when playing Boom Beach. Im also using Nova Launcher. The screen goes blue, then fades to black and I have to reboot into recovery to get the tablet to turn back on. I havent played Injustice enough to notice it with that game, and I dont see it happen with Clash of Clans, or any other non intensive game. I chalked it up to overheating, but the Nova Launcher bit seems to be a common issue with us as well. Maybe it's Nova?

Eliphion said:
Hey! I get the exact same thing when playing Boom Beach. Im also using Nova Launcher. The screen goes blue, then fades to black and I have to reboot into recovery to get the tablet to turn back on. I havent played Injustice enough to notice it with that game, and I dont see it happen with Clash of Clans, or any other non intensive game. I chalked it up to overheating, but the Nova Launcher bit seems to be a common issue with us as well. Maybe it's Nova?
Click to expand...
Click to collapse
well i have not used nova on my 907a but i have notice the more farr you go form stock the more unstable the tablet behaves. at this point im just on stock rooted after trying several modes, I will stay like this until IF EVER some one builts a nice room for us.

Blue Screen On SamSung Galaxy Tab Pro 12.2 AT&T
wojo797 said:
So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
Click to expand...
Click to collapse
Just wanted to tell everyone else I'm having the same issue too. This started last week while I was in class using Samsung App Hword 2014 for a class report I made sure to save what I was doing but didn't save the 2nd half of my report. When I got the BLUE SCREEN OF DEATH..Last night I was playing Assassin's Creed Pirates and a few hours ago had this Tab crash on me with the BLUE SCREEN OF DEATH... Oh I also forgot to say that sometime it doesn't show key pad when you wake up the tablet for some reason I think Samsung needs to roll out an update fix for this.So anyone can get access to you tablet even if your tablet is setup for security key pin.
I hope this helps.
I did a chat with Samsung and they told me to clean my cache go to recovery mode.
power off the tablet, then hold the vol. up home button and power. That brings you to the recovery mode use the vol.button to clear cache and then reboot. I'm still testing it out. Seeing if this happens again but most likely will be returning it because I got a defective Samsung Galaxy Tab Pro 12.2 32 gig AT&T..
I recommend register your tablet on Samsung web site and report this I got a clam ID for record on my account. I think Samsung knows about this because they also said if my screen went from blue to black. Mine was stuck on blue and it rebooted.:highfive::laugh:

Same issue I was having. It was really bad after a while. Every few minutes or so. The tablet was unusable. I sent it back to Samsung to be fixed. I haven't had a single crash since I got it back. It seems to be a ATT version issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

I have the same issue. Maybe due to xposes framework. It does seem to get more unstable after root. I may go back to stock and see how it performs. Then only apply root.

Try going to developer options and unchecking force GPU rendering

I continue to have this issue about 5 to 20 times a day using any game or app that is resource hungry. Usually the minute I get the BSoD I hold the power button and home button until it reboots. I'm completely stock, no root.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app

I contacted samsung and they are claiming they had no complaints...they recommended a restore .so i tried it, i then had it go blue on me while reading a book...so I'm calling tomorrow and recommend everyone on here experiencing this to contact them...this is bs

The AT&T version has a flaw that they don't want to admit until you complain about it. I have not had any issues since I sent it in for repair.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

I have the same problem with mine and have sent it into samsung twice now with neither time fixing the issue

FYI - I had the same issue on a brand new, totally stock, 2 hour old Note. I had it for a week and it would blue->reboot at least once per day. I took it back to AT&T and swapped it out. I've had the replacement for 3 weeks now and it hasn't happened once.

Just sent mine back to Samsung... Should arrive there today... Hopefully they fix it

OK they closed my ticket... Replaced the LCD on my note and is being shipped back. I will keep this thread updated... I don't think it was the LCD but I could be wrong and that is a expensive repair for them to do just for the hell of it. So hopefully this fixes it.

wojo797 said:
OK they closed my ticket... Replaced the LCD on my note and is being shipped back. I will keep this thread updated... I don't think it was the LCD but I could be wrong and that is a expensive repair for them to do just for the hell of it. So hopefully this fixes it.
Click to expand...
Click to collapse
Interesting. That's not what they replaced on mine. They replaced some part that gets updates from AT&T. They said it wouldn't update and that's what was causing the blue screen crash.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

Related

Some days you just can't win...

Got the G2x Wednesday, set up and I would say 95% good out of the box, let the battery drain, factory reset, factory reset, factory reset (kinda like Beetlejuice, Beetlejuice, Beetlejuice ), kept my hands off while if fully charged, went all the way thru setup....
Little to no backlight bleed, fast speedy, did have the strangeness of it filpping between Wifi and 4G.. couple of reboots and freezes.. one strange battery drain...nothing systemic, just random..
Friday afternoon I said to heck with it, rooted (1-Click) and froze the T-Mobile AppPack, WiFi Calling and ONE of the two My Accounts (froze the 1.0 that was in it, left the 5.04 it updated from the market with), used AdFree to stop the annoying ads...
AND SMOOTH AS SILK, Since hen solid, no reboots, no freezes, no battery pulls... been using it heavy ever since Friday and loving it...
.. but this morning I notice I have a stuck white pixel on the bottom edge of the screen... NOT visible on black, only on a solid screen color. Tried the pixel fixers (let one run for 3 hours), no joy.
Now, I'm torn, return a smoothly running, no rebooting, speed deamon with one stuck pixel for the unknown.. or keep it and deal with the stuck (it's not really that obnoxious, it's on the very edge of the bottom of the screen)...
(this was a phone order, so have to wait for them to ship me one)
If it was me, i would keep it.
don't risk it... too many horrible bleeding backlight issues.. mine is pretty bad but I have no reboots no lag n no freezes so I'm sticking with it
sent from my G2X with no regrets
My g2x has terrible backlight bleeding, 1/3 is brown, and it's totally useless stuck in a boot loop, so it really could be worse. Every T-Mobile in New York was closed today, so I've gone over a day without a phone, and I JUST got this thing
rashad1 said:
My g2x has terrible backlight bleeding, 1/3 is brown, and it's totally useless stuck in a boot loop, so it really could be worse. Every T-Mobile in New York was closed today, so I've gone over a day without a phone, and I JUST got this thing
Click to expand...
Click to collapse
I'm sure u have factory reset right?
vol and power?
sent from my G2X with no regrets
Do a factory reset, if that doesnt work then just return it.
I rooted my phone too, and cleared off the Tmobile spam- no more reboots either, regardless if im using it for hours or not. Battery seems to last all day and I didn't do any factory resets.
rich2thad said:
I'm sure u have factory reset right?
vol and power?
sent from my G2X with no regrets
Click to expand...
Click to collapse
Doesn't do anything for some reason
redfarsi said:
Do a factory reset, if that doesnt work then just return it.
I rooted my phone too, and cleared off the Tmobile spam- no more reboots either, regardless if im using it for hours or not. Battery seems to last all day and I didn't do any factory resets.
Click to expand...
Click to collapse
That's my only option, I was gonna exchange it anyway because of the severe screen bleeding
Not to hijack but how did you get adfree to work? It seems to work and says everything is fine but ads still show up. What am I doing wrong?
ilanad said:
Got the G2x Wednesday, set up and I would say 95% good out of the box, let the battery drain, factory reset, factory reset, factory reset (kinda like Beetlejuice, Beetlejuice, Beetlejuice ), kept my hands off while if fully charged, went all the way thru setup....
Little to no backlight bleed, fast speedy, did have the strangeness of it filpping between Wifi and 4G.. couple of reboots and freezes.. one strange battery drain...nothing systemic, just random..
Friday afternoon I said to heck with it, rooted (1-Click) and froze the T-Mobile AppPack, WiFi Calling and ONE of the two My Accounts (froze the 1.0 that was in it, left the 5.04 it updated from the market with), used AdFree to stop the annoying ads...
AND SMOOTH AS SILK, Since hen solid, no reboots, no freezes, no battery pulls... been using it heavy ever since Friday and loving it...
.. but this morning I notice I have a stuck white pixel on the bottom edge of the screen... NOT visible on black, only on a solid screen color. Tried the pixel fixers (let one run for 3 hours), no joy.
Now, I'm torn, return a smoothly running, no rebooting, speed deamon with one stuck pixel for the unknown.. or keep it and deal with the stuck (it's not really that obnoxious, it's on the very edge of the bottom of the screen)...
(this was a phone order, so have to wait for them to ship me one)
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
mobilehavoc said:
Not to hijack but how did you get adfree to work? It seems to work and says everything is fine but ads still show up. What am I doing wrong?
Click to expand...
Click to collapse
- Rooted
- Ran it
- Power off/on (how to you reboot this puppy anyway?)
No more ads
Don't know what else to say
rashad1 said:
Doesn't do anything for some reason
That's my only option, I was gonna exchange it anyway because of the severe screen bleeding
Click to expand...
Click to collapse
you have to hold it for about ten seconds fyi
sent from my G2X with no regrets
I would return it, create a backup of what you have currently before you exchange it so you can keep the same settings. Wait until a couple of days before the exchange period is up go to the store and say I want to exchange it I have this dead pixel ask the rep to open a new phone so you can test it for defects like lcd bleed/dead pixel. The reason for waiting until a couple of days before the exchange most stores will replenish there stocks and maybe(i would hope) you will have one that is less defective.
Yeah I'm confused too. I ran it and rebooted but the ads are still there.
ilanad said:
- Rooted
- Ran it
- Power off/on (how to you reboot this puppy anyway?)
No more ads
Don't know what else to say
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
Berat said:
I would return it, create a backup of what you have currently before you exchange it so you can keep the same settings. Wait until a couple of days before the exchange period is up go to the store and say I want to exchange it I have this dead pixel ask the rep to open a new phone so you can test it for defects like lcd bleed/dead pixel. The reason for waiting until a couple of days before the exchange most stores will replenish there stocks and maybe(i would hope) you will have one that is less defective.
Click to expand...
Click to collapse
Ordered it over the phone, so can't go in to the store and look for a good one, it's whatever they send me.
Peace,
I'd say keep it. Look at it as aa custom LCD job. Ha! All seriousness, you will get use to it, but as soon as you the first battery issue you will be kicking yourself.

Random turn-offs/reboots FRUSTRATION!

This tablet is a great piece of tech, however I've had two major problems with it. AMOLED screen burn-in and random reboots/shut-downs.
In the past week it's at least turned itself off or rebooted itself 9 times. Is anyone receiving this problem? Also in the past 3 hours or so, it's been rebooting to the Samsung Galaxy Tab 7.7 screen just before the tab turns on and gets stuck there. I managed to get out of that situation but I'm not sure how.
If you have problems list which version of the tablet you have, your firmware or kernel version and your specific problem.
Hopefully we can get Samsung's attention if theres enough people and have this patched with an update. Or maybe it'll all go away with ICS... just being optimistic lol.
If anyone knows any sort of customer service or someone from Samsung I can email about this problem that'd be appreciated.
Details:
GT-P6810
32GB WIFI Only
2.6.36 P6810DTKL5 Rooted.
I don't have the problem but if I can maybe suggest, have you reset the device back into factory setting?
Your not the first one to ask this nor your alone, this also happens with the Galaxy Note with some users, I've never been able to pinpoint the cause for this on the note.. I'll see if it happens on my Tab7.7 when I get it tomorrow.
Do you by any chance have a sim card inserted? I noticed yesterday as I was working with AT&T to get my device set up that each time I had to take my sim card out (to give them the serial number) the Tab would reboot on its own.
I have had 2 reboots since getting my tab, very weird.
Sent from my GT-P6800 using xda premium
We need more people to chime in and see how wide spread this issue is, it could be cause by a very aggressive deep sleep state that is used by samsung?
torakun said:
I don't have the problem but if I can maybe suggest, have you reset the device back into factory setting?
Click to expand...
Click to collapse
I thought that factory resetting it would help but as far as I can tell it hasn't. I tried that about a week ago but am willing to give it another shot if someone proves me wrong. Thanks for the input though.
lulugirl896 said:
Do you by any chance have a sim card inserted? I noticed yesterday as I was working with AT&T to get my device set up that each time I had to take my sim card out (to give them the serial number) the Tab would reboot on its own.
Click to expand...
Click to collapse
I have the wifi version so I don't have a sim slot. Sorry for not being more specific in the opening. Although I remember someone else mentioning that their sim may have been the problem. Thanks anyway.
EarlZ said:
Your not the first one to ask this nor your alone, this also happens with the Galaxy Note with some users, I've never been able to pinpoint the cause for this on the note.. I'll see if it happens on my Tab7.7 when I get it tomorrow.
Click to expand...
Click to collapse
Maybe something with the processor, they're relatively similar aren't they? Anyway hopefully I didn't discourage you from your tab, it's still one of the best pieces of tech. Lets hope this problem isn't that widespread and if it is lets hope for a patch or something, maybe with the ICS update hehe.
Have had my GT-P6800 for about a month and I have had several random reboots -- since the reboot is complete and I end up where I was I cannot determine what's behind it.
Haven't had reboots, but I've ran into issues with it turning itself off at least once a week. Currently on LA2 firmware.
I had about 4-5 reboots in a week . don't remember details .
Is everyone using 3G card that are having reboots? I did NOT have any reboots until getting a 3G card this weekend. It JUST did it. Also, I notice if it's on charger (not USB) that when it's full it will more likely reboot. That's my $.02.
My 7.7 p6800 has not exhibited any reboot. I am on KL1..but it has prompted me to update...
Please post
7.7 model wifi or 3g
Baseband Version
reboot yes or no
Sent from my SAMSUNG-SGH-I717
I just got my Tab7.7 but I do not have a spare simcard yet to test if its causing the issue but I will update this post for any findings
P6800
16GB 3G+WIFI
DXLA2 - Kernel Build Date Jan 2012
1 Sleep of death so far, watched a movie but locked the device to take a phone call from another phone. Had it in flight mode but wifi enabled.. so thats about 24hrs from initial power up.. I also performed a factory reset before using the Tab.
copualt3 said:
My 7.7 p6800 has not exhibited any reboot. I am on KL1..but it has prompted me to update...
Please post
7.7 model wifi or 3g
Baseband Version
reboot yes or no
Sent from my SAMSUNG-SGH-I717
Click to expand...
Click to collapse
yep, my tab prompted me to update as well, I it yes, it downloaded something over wifi, then it rebooted, then it goes to recovery and installed the new stuffs, then said "failed" lol
I only have one crash that is when I used the cam then hurriedly hit back several times, then it froze and rebooted, that's the only time it did it
I've structured the OP a bit better hopefully. I've provided my details and asked people for theirs.
Going to go look for who to complain to now lol.
No reboots yet but I did see it wake up to the lock screen while it was sitting on my desk, I have it in flight mode if it matters. It was actually spooky..
Ok I just had the sleep of death on my Tab7.7
Airplane mode but wifi is enabled, the last thing that I was doing was watching a movie and locked the tablet to take a phone call on my other phone. No SIMcard inserted only a 32GB microSD card.
Hi all.
Got my tab 7.7 3G about 3 weeks ago. Rooted on day 2 (this is my 4th droid so pretty confident doing so.... but...) using the simple root method posted somewhere here in XDA.
Not sure if this is related to the rooting, but I've had about 6-8 reboots, several shutdowns and one really strange rebooting which led to the tab unresponsive to anything (only showed the samsung name logo). I was about to factory reset again (I did about a week ago but only because I forgot to reboot after I rooted) when the tab suddenly woke up and started booting normally.
Normally until apps started loading and for almost all the apps, errors of some kind started popping up.
Since I had control again, I factory-resetted the tab.
Since then, I've had no reboots or shutdowns. I do not know why.
Other strange quirks - sometimes, when waking the device with a quick push of the power switch, the screen does this strange graphic swirly thing (almost seems like a graphic image gone mad while loading) and then loads the proper graphic/lock screen.
Sometimes too, when changing orientation, the graphic seems to lag behind the action. Not all the time though. I use Go Launcher as my default but I've noticed the TW screen do the same thing when I change orientation.
As far as Go launcher is concerned (I use it as well on my GS2), only the dock seems to have a problem - when flicking from one dock to another, the next dock does not 'center'.
So far I am a bit disappointed and hoping (hugely) that ICS releases this tab to its dual core, SAmoled glory.
Edit - if I were to say which was the biggest disappointment, that would be the media rescan. When I have a new photo or image, the image does not appear right away in Gallery. When I try to use the music player, the player will not load (rescanning) but the image appears in gallery after.
wujae said:
Hi all.
Got my tab 7.7 3G about 3 weeks ago. Rooted on day 2 (this is my 4th droid so pretty confident doing so.... but...) using the simple root method posted somewhere here in XDA.
Not sure if this is related to the rooting, but I've had about 6-8 reboots, several shutdowns and one really strange rebooting which led to the tab unresponsive to anything (only showed the samsung name logo). I was about to factory reset again (I did about a week ago but only because I forgot to reboot after I rooted) when the tab suddenly woke up and started booting normally.
Normally until apps started loading and for almost all the apps, errors of some kind started popping up.
Since I had control again, I factory-resetted the tab.
Since then, I've had no reboots or shutdowns. I do not know why.
Other strange quirks - sometimes, when waking the device with a quick push of the power switch, the screen does this strange graphic swirly thing (almost seems like a graphic image gone mad while loading) and then loads the proper graphic/lock screen.
Sometimes too, when changing orientation, the graphic seems to lag behind the action. Not all the time though. I use Go Launcher as my default but I've noticed the TW screen do the same thing when I change orientation.
As far as Go launcher is concerned (I use it as well on my GS2), only the dock seems to have a problem - when flicking from one dock to another, the next dock does not 'center'.
So far I am a bit disappointed and hoping (hugely) that ICS releases this tab to its dual core, SAmoled glory.
Edit - if I were to say which was the biggest disappointment, that would be the media rescan. When I have a new photo or image, the image does not appear right away in Gallery. When I try to use the music player, the player will not load (rescanning) but the image appears in gallery after.
Click to expand...
Click to collapse
Hm, mines rooted too. I wonder if that affects how often you get a reboot/shut-down? Still, it better get fixed with an update.
Btw, don't use this tablet as an alarm. I woke up half an hour late to find that the tab was off. I turned it on and the battery was at 60% so it definitely wasn't the battery running out. Maaan was I late for school lol.
tab 7.7
I have the same problem especially when watching the movie or downing torrents after the screen shutdown especially when the battery over 50%. when I want to switch on the screen, the tab will not response until long press on power button switch on with galaxy tab 7.7 screen. that means it was shut off !

Transformer White Screen Freeze

My Transformer has the same issues as everyone else; it's extremely laggy, apps crash, etc. But I also have this thing where every once in a while, if I click on something, my screen will go white with a line at the bottom and freeze. I have to restart the tablet to get it working again. I read through a lot of different threads and couldn't find anything. Is anyone else experiencing this?
I can't find any causes/solutions online. Any ideas?
Kimusubi said:
My Transformer has the same issues as everyone else; it's extremely laggy, apps crash, etc. But I also have this thing where every once in a while, if I click on something, my screen will go white with a line at the bottom and freeze. I have to restart the tablet to get it working again. I read through a lot of different threads and couldn't find anything. Is anyone else experiencing this?
Click to expand...
Click to collapse
I've had the same issue but haven't seen it in a couple days. I was told to cold boot it to solve the problem. After doing that, I haven't seen it again, but I haven't used it as much.
I am having the same issue. Started last night. Froze up first then a bit later went to white screen then rebooted. Today it froze up again...no white screen this time but could not access settings...the icon for settings was there but nothing else. Happen after reboot again...shut it down after that till now. Had been working fine. UPDATE is needed badly...I also have the Acer a700, that has been great so far...much better than this one.
Happened once to me too, i rebooted, and it has not happened since.
Sent from my ASUS Transformer Pad TF700T using xda premium
Haven't had the white screen return yet but I have had a recurring issue with freezing. Tablet was working last night when I put it down...this morning there was no internet connection. Went to settings to turn on wifi and it froze, just like before, only the settings logo and the word settings were visible. Received a message about the program not responding, my options were to close down or wait for program. When I got the white screen before it happened just as described above.
Here is the thing, installed the 9.4.5.26 20120720 firmware update earlier last night...I was hoping that was the fix for this issue but no such luck.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I had a freezing issue only once.
I installed and used an app that ran in compatibility mode.
It started portrait and I think there was no landscape mode at all.
But I tried to turn the tab for that mode and that was that...
Crashed.
So maybe check for running apps that are not compatible ?
My unit had a burning smell come out of the speaker. Memory has been running consistently high 560 - 690 ram. Now I just got the "white screen of death".
Unit is going back for a replacement.
I have been having the same problem. The past couple of freezes occurred whil using google chrome. I have decided to send it back for a refund (thank you Amazon!)
Too bad, I had anticipated the arrival of this tablet for so long.
I returned my first one for tv snow but i did notice that you can wait it out 15seconds or so. Its almost like it is coming out of a deep sleep coma
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Decided to send mine back today (froze again)... who knows how long before I get a replacement...I hope it has no issues or it will go back again and I will get another a700... which has been working great. Sucks because I have to suck up the cost of the screen protector...and buy another.
~zealouz
Asus tf700
Acer a700
HTC Thunderbolt
Samsung Galaxy S3
Worst purchase ever!
I really like Andoid, I currently have a Galaxy S3 phone and I don't have any problems. I really wanted an Android tablet and with the higher resolution the Infinity seemed like the one to get. I have had it for a month and I think this purchase is one of the worst I ever made. With the keyboard and accessories I have around $1000 invested in a tablet that only works part time. It crashes at least once a day while doing different tasks. Just now it was just sitting there on the locked screen and the screen went to all white. Holding the power button didn't do any good and I had to use the reset button. I feel like I wasted my money and I don't know if I should avoid Asus products or if Android tablets suck, the problem might even be with Jelly Bean. I don't like Apple at all but I really wish I had bought an iPad.
this has happened to me three times in the last day, and each time while i tried to play an MP3 and read a Kobo book at the same time. (don't get me started on why a $500 tablet can't play music and display text AT THE SAME TIME. what the hell).
i'd start the track, load up kobo, and BOOM: white screen. i think i know why: all my music was in internal storage. for the hell of it, i moved all my tunes to the microSD card. and no more white screen, i can read and listen to tunes at the same time.
go figure.
AM Radio said:
this has happened to me three times in the last day, and each time while i tried to play an MP3 and read a Kobo book at the same time. (don't get me started on why a $500 tablet can't play music and display text AT THE SAME TIME. what the hell).
i'd start the track, load up kobo, and BOOM: white screen. i think i know why: all my music was in internal storage. for the hell of it, i moved all my tunes to the microSD card. and no more white screen, i can read and listen to tunes at the same time.
go figure.
Click to expand...
Click to collapse
I've been having this happen a lot. Essentially, I have two things happen:
1. In some app (Firefox, Redfin (we're house hunting), etc) and click something. Tablet freezes. Click something again, and it resets. The next thing you see is the black screen w/ Asus logo.
2. Same as above, but first you get a full white screen for ~10 seconds. THEN it reboots and you see the black screen w/ Asus logo.
It happens at least once an hour under heavy use of the tablet (lots of app switching, browsing the web, etc).
I have:
1. Cold booted.
2. Upgraded to JB.
3. After upgrading to JB, I reset cache and everything *multiple* times before installing all new apps.
Is this a known issue, or are the few people complaining about it just F'd?
I am seeing this too. Not sure what else to do with this issue?, Exchange? I want to believe this is software, but where does that leave me?
jordanmw said:
I am seeing this too. Not sure what else to do with this issue?, Exchange? I want to believe this is software, but where does that leave me?
Click to expand...
Click to collapse
I have this issue under Jelly Bean, but never had it happen under ICS. If you are in the same boat, an exchange will likely not help. Your best bet is either to put on a different firmware, or get a different unit all together (ie, not Asus).
Bandacoo said:
I feel like I wasted my money and I don't know if I should avoid Asus products or if Android tablets suck, the problem might even be with Jelly Bean. I don't like Apple at all but I really wish I had bought an iPad.
Click to expand...
Click to collapse
The problem is that Asus decided to use a cheap nand chip that has slow i/o speeds which causes the lag. It's not a problem with android. Have a look at a note 10.1 if you want to see a lag free tablet.
Still, I flashed a new rom, and its much improved. And no white screens so far with a few hours of use.
White screen is a known issue with JB, it's not hardware issue. We just have to wait for another update from Asus. They promised to release a new one soon to address, keyboard, wifi and camera issues, but did not mention about white screen issue. We just have to wait and see. If white screen issue is bothering you too much, just down grade back to .30.
buhohitr said:
White screen is a known issue with JB, it's not hardware issue. We just have to wait for another update from Asus. They promised to release a new one soon to address, keyboard, wifi and camera issues, but did not mention about white screen issue. We just have to wait and see. If white screen issue is bothering you too much, just down grade back to .30.
Click to expand...
Click to collapse
i'm getting this white screen with heavy use - sometimes a couple times a day. never had the problem with ICS. definitely a post-JB thing. it's gotta be a software issue not a hardware problem. a fix will come. in the meantime.....
doody.

Nexus 5 screen died today + dangerously hot lower screen

Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?
thats something quite strange
let us know what google says about RMA and this issue
Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk
kentoe said:
Went to unlock my phone this morning off the charger and the screen is totally dead. Couldn't unlock or do anything to it or even see what was going on, called Google and ordered a replacement ASAP.
Went through the not fun task of doing a nandroid backup without seeing what was on the screen and doing some trickery with screenshots then backing up my entire SD card.
However, here's the strange and potentially dangerous thing that I noticed later when I got home this evening. I went to look at the phone and go to a fastboot flash with the factory images and went to touch the bottom of the screen. When I went to do so, to the little bit of the left of the LED light was a SUPER hot portion of the phone. I almost burnt my finger it was so hot.
Not sure what to do about the issue, I feel like if I just call the support line they won't actually take in my concern legitimately. Any suggestions?
Click to expand...
Click to collapse
On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.
meethere said:
thats something quite strange
let us know what google says about RMA and this issue
Click to expand...
Click to collapse
I had called them and reported the screen totally dead with lines streaking vertically and got a new replacement ordered. It wasn't until late last night when I got back and had the screen on in this dead mode that the bottom was extremely hot. I'll have to call them back and let them know
dark_ente said:
Agree, maybe it's just your phone, maybe it's all the batch. Which batch/model do you have?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah hopefully, it definitely seems like it could be one of those things that could potentially start fire.The one I have is the LG-D820. Any more info I can provide?
daemonios said:
On my Transformer Infinity, sometimes the screen won't turn on at all. On a few occasions, if I press Power enough times, I get a glimpse of a message saying the Launcher process has stopped, but then my touchscreen doesn't register any input. The tablet is also sometimes running quite hot at those times. The only way I know to recover from this is press the Power button long enough to force a reboot, then everything is normal. Could this be what's happening? Do you know if the phone is still running under the black screen? Have you tried forcing a reboot, and did it work?
As for the hot phone, I've noticed my N5 does get a bit warm when I'm using it intensively (4G, WiFi, Bluetooth, GPS and screen on all at the same time and in use) but not enough to burn me. Could be hard to tell which component is heating up like that since I think it could be the screen backlight, SoC or battery... Do let us know if you find out more.
Click to expand...
Click to collapse
Yeah, no its definitely dead. There were streaked lines across it, rebooted it multiple times. I ended up going into the bootloader and recovery via adb/fastboot and all that jazz. It eventually just would not work now.
In regards to the hot part I definitely think it was the lower part of the screen. It was quite literally half an inch away from the LED to the left. Was super super hot then once I shut the defective screen off (I could tell by the backlit light or whatever) it wasn't hot anymore after a minute or so.
Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk
dark_ente said:
Is it black/white? 16 or 32? When did you get it?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
32gb black version. I ordered it immediately when they announced it that day.
mine gets really warm when i'm doing a TWRP backup then it goes into bootloop after and wont cool down. i have to force it to power off from recovery and let it cool, but i've always seen it happen. i wonder if yours was attempting to boot over and over for hours and cooked itself.....? i have a launch day black 32gb too, running Cataclysm with Franco at the moment but it was doing it on rooted stock with stock kernel
I had to send my 19 day old 32Gb Red Nexus 5 in to LG for the same reason. I was using the phone and all of the sudden had vertical lines and the bottom of the screen got burn your fingers hot. Waiting to see what LG does with my phone. The only thin I can figure is the synaptics chip which controls the screen is bad. Its the only thing in that area that could get that hot. I also noticed when I first got my phone the glass in the same area looked like it had a slight wave in it. Didn't think anything of it at the time. I'll let you know how it goes.
Is RMA/replacement applicable for Rooted and unlocked devices?
I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app
Bear3825 said:
I don't believe its an issue with developer phones as long as the issue wasn't caused by something you did like brick it by flashing a wrong radio or something like that. It has to be a manufacture defect to get it fixed for free.
Sent from my ME173X using XDA Free mobile app
Click to expand...
Click to collapse
My device issue is related to power button. there is no software issue.
The power button is rattling since from the purchase of the device.
Hope my device gets repaired.
Like I said. Hardware issues that are production faults should be covered.
Sent from my ME173X using XDA Free mobile app

Busted phone for a Dev if you want it

Alright guys, I had a conversation in Ax's "Run ROMs on different Carriers" thread, but I really want to get to the bottom of my issue, whether it be a hardware issue, ROM related, OR user related.
I've been having an issue with my phone the past few days. Started out it would read "invalid sim, need to reboot" or something along that. Anyways this was after flashing a nightly and I figured, OK, it's a nightly i'll live with it. Eventually my phone just started to power off/reboot all by itself; not real consistent but it was happening more than I would like. Today, the S*&% really hit the fan. I flashed a nightly Wednesday night(i'm not going to say which one, because i'm not sure if it was from the ROM itself or if this was a hardware issue). Anyways, Friday at about noon or so, I open a game to play on my lunch break, I get distracted so I lock my phone to attend to something else. I go back to my phone and it is powered off, now totally unresponsive to anything. I pull battery and try to restart, when I place the battery back in the phone it automatically reboots(WITHOUT ANY BUTTON PRESS) I thought to myself ok this is kind of weird. I try rebooting by using power+vol up...absolutely nothing, it's just a brick. Well, I pull the battery again, hold vol up thinking it will go into recovery...nope, it will boot for a sec or two, just enough to get the blue lettering on the top left of the screen then shuts off again. OK, let's put this b*&*h into download mode and see what happens. it goes into DL mode, all the way to the point of where it says " do not turn target off" then shuts down. I did both of these multiple times, with different batteries as well, plugged in and not. It won't stay on for a computer to recognize it. Someone suggested a stuck power button, I don't think so; it feels the same as it always has.
I was fortunate enough to be able to get another S4 with a busted screen so I switched out motherboards. I have a working phone again...which is all I was worried about. I've flashed quite a few ROMs, I follow procedure to the T when flashing... What do you guys think...hardware issue...user issue...ROM issue? I'm very curious to know because I don't want this happening again, obviously. I would even send the phone out to someone to play with(mind you, the screen doesn't work and the silver bezel is crappy because I just used my original one).
I would say stay away from whatever ROM you flashed. This could also be a hardware issue. I had my old note just randomly shut off on me and was unresponsive as well. Finally got it to boot and reset it. But in your case I would stay away from that ROM and maybe find something more stable. So as this is unknown to what happened I would not blame either. Sorry to hear about your bad experience.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Soup_Nazi said:
Alright guys, I had a conversation in Ax's "Run ROMs on different Carriers" thread, but I really want to get to the bottom of my issue, whether it be a hardware issue, ROM related, OR user related.
I've been having an issue with my phone the past few days. Started out it would read "invalid sim, need to reboot" or something along that. Anyways this was after flashing a nightly and I figured, OK, it's a nightly i'll live with it. Eventually my phone just started to power off/reboot all by itself; not real consistent but it was happening more than I would like. Today, the S*&% really hit the fan. I flashed a nightly Wednesday night(i'm not going to say which one, because i'm not sure if it was from the ROM itself or if this was a hardware issue). Anyways, Friday at about noon or so, I open a game to play on my lunch break, I get distracted so I lock my phone to attend to something else. I go back to my phone and it is powered off, now totally unresponsive to anything. I pull battery and try to restart, when I place the battery back in the phone it automatically reboots(WITHOUT ANY BUTTON PRESS) I thought to myself ok this is kind of weird. I try rebooting by using power+vol up...absolutely nothing, it's just a brick. Well, I pull the battery again, hold vol up thinking it will go into recovery...nope, it will boot for a sec or two, just enough to get the blue lettering on the top left of the screen then shuts off again. OK, let's put this b*&*h into download mode and see what happens. it goes into DL mode, all the way to the point of where it says " do not turn target off" then shuts down. I did both of these multiple times, with different batteries as well, plugged in and not. It won't stay on for a computer to recognize it. Someone suggested a stuck power button, I don't think so; it feels the same as it always has.
I was fortunate enough to be able to get another S4 with a busted screen so I switched out motherboards. I have a working phone again...which is all I was worried about. I've flashed quite a few ROMs, I follow procedure to the T when flashing... What do you guys think...hardware issue...user issue...ROM issue? I'm very curious to know because I don't want this happening again, obviously. I would even send the phone out to someone to play with(mind you, the screen doesn't work and the silver bezel is crappy because I just used my original one).
Click to expand...
Click to collapse
Im saying nothing for sure, but a stuck power button feels just like normal. I had this issue on two separate samsung phones (they are known for this issue). I thought it was just bs, but i decided to tear it down and check. I used a q-tip and everclear and got plenty in there, wiggled and pressed the button for around five minutes. Re assembled, put the battery in and sure enough, the problem was gone. You cant always feel the button sticking. But hey, if you are offering the remains up, ill take em! I would gladly pay $200 for a replacement screen for it to test on.
Sent from my Nexus 7 using XDA Premium 4 mobile app
rebel1699 said:
Im saying nothing for sure, but a stuck power button feels just like normal. I had this issue on two separate samsung phones (they are known for this issue). I thought it was just bs, but i decided to tear it down and check. I used a q-tip and everclear and got plenty in there, wiggled and pressed the button for around five minutes. Re assembled, put the battery in and sure enough, the problem was gone. You cant always feel the button sticking. But hey, if you are offering the remains up, ill take em! I would gladly pay $200 for a replacement screen for it to test on.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Someone beat you to it, Rebel, sorry...just took the first poster or PM that I got. I got the message overnight otherwise I would have posted in here.
I kinda played with the power button when it was tore down, however I didn't use any alcohol on it but that is a good idea.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Edit: Used some IPA on the power button this morning, soaked it pretty well, pressed the button many many times with varying pressure, with a hard pointy object etc. etc., jiggled side to side, tried every option I could to get it unstuck (if that's what it is) and still doing the exact same thing.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Mods, I'd like to politely request this thread to be closed...no use for it now. Thanks.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

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