[Q] Google Hangouts issues - Nexus 5 Q&A, Help & Troubleshooting

I have a couple issues with Hangouts that drive me nuts. First, when I start a group text, after I add all the people I want to add and send, when I go back to the main Hangouts screen, I see the group text and an empty text to the first person I add to any group text. I don't know if this is a known issue, or some random setting, but it's pretty annoying. The second issue I have with Hangouts is attaching video. It doesn't matter how long or short the video is, it's always too big for Hangouts to add to a message. Adding video on an iPhone works every time. Why can't Hangouts work?

Bump. Is this thing on? Anyone?

Hmm sounds like a Hangouts issue. You might have to ask Google. Does it do it on stock ROMs? Have you tried a full wipe or wiping at least cache/dalvik?

I have the video message issue as well. I can never send a video. Ever. 2 seconds or 2 minutes. Doesn't matter.
My husbands iPhone can with no problem...

Related

[Q] Jump from Hangouts to contact?

One thing I liked about the stock Messaging app was the ability to tap a contact photo and instantly have it bring up the floating contact with address and so forth. So if my friends was texting me to meet at his place, with 2-3 taps I could see his address in Maps. Is there any way to jump to the contact in Hangouts? If not, I might have to switch to a third-party app as this is an experience killer for me.
There hasn't been away as far as I've found
Sent from my Nexus 5
Hmm so I downloaded 8sms as I thought it might be a suitable replacement. It looked great, just like the stock messaging app. Made it default. Came back and it couldn't load any of my conversations. Rebooted and it looked fine. Then opened it a second time and again lost my conversations. Switched back to Hangouts and my messages were still missing after a reboot. Opened 8sms again and my threads were there, went back to Hangouts and my threads were there.
Something very strange is going on with the 3rd party functionality in KitKat.

Hangouts MMS issues!!!

Im having TONS of problems all of the sudden with Hangouts and MMS messages.
For a few weeks now when i try and send someone a MMS Hangouts keeps FCing then i reload the app and it FCs over and over and over again. And every time it FCs the other person gets the picture so i end up sending it over and over and over again. It keeps doing this till i can get into the thread delete the message and then go and clear the data from the App.
Then starting today i cant receive MMS anymore. I just get a "Image Downloading tap to retry" message. I tap it and it just sits there with the dancing dots. And now when i go back farther into threads where i had already received pictures. They are just big empty squares with dancing dots.
Anyone else having this issue? And is there a fix?
krolla03 said:
Im having TONS of problems all of the sudden with Hangouts and MMS messages.
For a few weeks now when i try and send someone a MMS Hangouts keeps FCing then i reload the app and it FCs over and over and over again. And every time it FCs the other person gets the picture so i end up sending it over and over and over again. It keeps doing this till i can get into the thread delete the message and then go and clear the data from the App.
Then starting today i cant receive MMS anymore. I just get a "Image Downloading tap to retry" message. I tap it and it just sits there with the dancing dots. And now when i go back farther into threads where i had already received pictures. They are just big empty squares with dancing dots.
Anyone else having this issue? And is there a fix?
Click to expand...
Click to collapse
Admittedly I don't use Hangouts, but I do use 8sms which is essentially the old messaging app, from 4.3 iirc, rebuilt from source. I have been using it on multiple devices running KitKat with no issues.
If you would like to continue using Hangouts, I will do some tests and attempt to recreate the issue on my devices.
krolla03 said:
Im having TONS of problems all of the sudden with Hangouts and MMS messages.
For a few weeks now when i try and send someone a MMS Hangouts keeps FCing then i reload the app and it FCs over and over and over again. And every time it FCs the other person gets the picture so i end up sending it over and over and over again. It keeps doing this till i can get into the thread delete the message and then go and clear the data from the App.
Then starting today i cant receive MMS anymore. I just get a "Image Downloading tap to retry" message. I tap it and it just sits there with the dancing dots. And now when i go back farther into threads where i had already received pictures. They are just big empty squares with dancing dots.
Anyone else having this issue? And is there a fix?
Click to expand...
Click to collapse
yes, i was also having tons of issues sending MMS through hangouts, they would never send!!!!
8sms did fix the problem, just have to not use hangouts for mms. sadness
krolla03 said:
Im having TONS of problems all of the sudden with Hangouts and MMS messages.
For a few weeks now when i try and send someone a MMS Hangouts keeps FCing then i reload the app and it FCs over and over and over again. And every time it FCs the other person gets the picture so i end up sending it over and over and over again. It keeps doing this till i can get into the thread delete the message and then go and clear the data from the App.
Then starting today i cant receive MMS anymore. I just get a "Image Downloading tap to retry" message. I tap it and it just sits there with the dancing dots. And now when i go back farther into threads where i had already received pictures. They are just big empty squares with dancing dots.
Anyone else having this issue? And is there a fix?
Click to expand...
Click to collapse
Try going to Settings>Manage Apps and clear data from Hangouts, and even possibly uninstall the updates, then reinstall and see if that works
justinisloco said:
Try going to Settings>Manage Apps and clear data from Hangouts, and even possibly uninstall the updates, then reinstall and see if that works
Click to expand...
Click to collapse
I did all of that it didnt help.
MMS suddenly started working about 90% a few hours later for receiving.

Hangouts Issue - N5

since the new Hangouts upgrade I have has an issue on my n5 that I dont have on other phones
when i compose an sms and I search for a contact... I get a 2 second delay before it finds the contact... SLOW
prior to this, and on other phones, it narrows it w every letter I type and is instantaneous. anyone else? ideas?
thanks!
Soulfly3 said:
since the new Hangouts upgrade I have has an issue on my n5 that I dont have on other phones
when i compose an sms and I search for a contact... I get a 2 second delay before it finds the contact... SLOW
prior to this, and on other phones, it narrows it w every letter I type and is instantaneous. anyone else? ideas?
thanks!
Click to expand...
Click to collapse
I haven't had this kind of issue on my Nexus 5 - the only issue I had was (on a Note 3) after the big update, Hangout conversations were laggy in animations (upon sending a message, receiving or even opening the keyboard) and couldn't find a fix.
I don't know what's causing your issue but what I did on the Note to 'fix' it was uninstall the update. Maybe this will make it easier for you to use? The only problem I had with uninstalling the update was it doesn't include "merged conversations" but to most people this is no big deal.
Go into the Play Store > My Apps > Hangouts - and hit "Uninstall" and it'll drop the update. You won't get the fancy green box around your sent messages, (both incoming and outgoing) are grey, but this increases the performance.
Hope this helps.
thanks.
I tried uninstalling and reinstalling, and nothing.
the program works smooth and fast everywhere else... no lags.
only when finding a contact
When I previously posted, I was on Stock 4.4.4. Last night I flashed CM11 and have been using Hangouts and I had the same lag issue I described + your contact search lag. I went into the settings for Hangouts and unchecked the option to display my Google Voice information and after a reboot, I see no lag issues for me.
Maybe this helps?
Attached screen shots for ya
thanks for trying to help, btu I dont have google voice, thus I dont have this option to uncheck.
It's actually really annoying me.
Yeah, most people don't have Google Voice - it was the last option to try. Are you using a launcher and/or have you changed (via Developer Settings) the animation scales?
Sometimes these could play an effect, but why it would only be affected when you search for a contact via Hangouts is beyond me.
*Update* I'm learning this might just be a flaw with the version of Hangouts because my has the same delay again now.

[Q] text message notifcations, glitchy

I often find my text message button will have a notifcation that i have one or two new messages, ive gone through the messages but the notifcation stays in. Sometimes even after i clear out all my messages. Seems glitchy. Is anyone else habing this issue? I also dont really like how (coming from an iphone) there is no way to tell you clicked on a message and read it vs one that is new and unread. Is there any way to change this?
Download textra. Much better than the stock app.
I went Textra as well. The stock app is lackluster and poor..

[Android M Preview 3] SMS Issues

I'm not sure where else to post this and I'm having trouble finding anyone with similar issues over search! So I don't know if it's a Preview 3 bug or if I'm going crazy.
Straight to it - my text messages are disappearing randomly. I had an entire text conversation last night using Hangouts and today those messages are all gone. I had a new text this morning that I could see when first opening Hangouts in the preview spot, but clicking on the conversation shows my last sent message from yesterday at 4pm. Nothing after that. Messenger app shows nothing past that either.
Initially I had dirty flashed Preview 3 over Preview 2 and had this exact same issue right away, but I wiped and clean installed Preview 3 the same day and haven't had a problem until today. I also noticed if I switch my default app to Messenger, I can't send any messages. It just immediately tells me 'touch to resend' and it doesn't even try to send. Hangouts messages go through just fine but they are still disappearing right after I send one, even.
Pushbullet was doing the exact same thing with disappearing texts previously but they were all still there on the phone so I thought maybe that was messing with me, but I have since uninstalled it and the issue is persisting. Rebooting my phone makes no change.
I'm having the same issue on my Nexus 6. Only on Android M DP3, too. Also, I can't send SMS messages either. I hope there's an easy temporary fix until Google fixes it.
Same
mb9023 said:
I'm not sure where else to post this and I'm having trouble finding anyone with similar issues over search! So I don't know if it's a Preview 3 bug or if I'm going crazy.
Straight to it - my text messages are disappearing randomly. I had an entire text conversation last night using Hangouts and today those messages are all gone. I had a new text this morning that I could see when first opening Hangouts in the preview spot, but clicking on the conversation shows my last sent message from yesterday at 4pm. Nothing after that. Messenger app shows nothing past that either.
Initially I had dirty flashed Preview 3 over Preview 2 and had this exact same issue right away, but I wiped and clean installed Preview 3 the same day and haven't had a problem until today. I also noticed if I switch my default app to Messenger, I can't send any messages. It just immediately tells me 'touch to resend' and it doesn't even try to send. Hangouts messages go through just fine but they are still disappearing right after I send one, even.
Pushbullet was doing the exact same thing with disappearing texts previously but they were all still there on the phone so I thought maybe that was messing with me, but I have since uninstalled it and the issue is persisting. Rebooting my phone makes no change.
Click to expand...
Click to collapse
I have the exact same issue... I tried clearing hangouts and messenger cache and data, still not working... I'm not sure if a factory reset would do it.. has anyone tried that?
I'm having the exact same issues, the only way I have been able to fix it is by using texted sms Google needs to get this sorted asap
I haven't had any issues. Are you flashing zip versions or fastboot img's?
Sent from my Nexus 5 using Tapatalk
Ben36 said:
I haven't had any issues. Are you flashing zip versions or fastboot img's?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I updated via ota from stock dev preview 2
Strange. I just dirty flashed the img files through fastboot over p2 and have had no issues whatever
Sent from my Nexus 5 using Tapatalk
I have had the same issues. I can see the text in pre-view, but then it's gone.
Only way for me to get texting working again was to disable both Messenger and Hangouts and loaded another SMS app (textra)
Now my texts are reliable again.
There are reports on the Hangout forums that Google is working on the issue.
https://productforums.google.com/forum/#!topic/hangouts/GI_GoaFWzRI;context-place=forum/hangouts
I'm having exactly the same issue (with stock Messenger and Hangouts).
Yesterday received some texts which I later noticed weren't in my list of messages. Only noticed the missing texts when a text I was trying to send was repeatedly failing..
I also updated OTA from dev preview 2, Nexus 5.
Will try a third party app temporarily...
I too am having the same problem on Preview 3 on my N5. It seems to happen in both Hangouts and Messenger. Text seem to randomly disappear from the conversations, sometimes entire conversations are deleted.
SMS Fix
Reboot to safe mode and then send yourself an sms. After rebooting to normal sms should work correctly.
https://code.google.com/p/android-d...d&colspec=ID Type Status Owner Summary Stars
pcartwright81 said:
Reboot to safe mode and then send yourself an sms. After rebooting to normal sms should work correctly.
https://code.google.com/p/android-d...d&colspec=ID Type Status Owner Summary Stars
Click to expand...
Click to collapse
That seems to work, even though in safe mode I don't have access to a messaging app (neither Hangouts or Messenger are available), I sent one to myself, and then rebooted, and now Messenger seems to work. Fingers crossed that it keeps working. Thanks!
That link is nor viable. How do I reboot to safe mode?
---------- Post added at 02:44 PM ---------- Previous post was at 02:32 PM ----------
Bielinsk said:
That link is nor viable. How do I reboot to safe mode?
Click to expand...
Click to collapse
Thank you google.
Use safe mode to find problem apps
Make sure your device's screen is on, then press & hold the Power button.
In the box that opens, touch & hold Power off.
You'll see a “Reboot to safe mode” box. Touch OK.
Your device will start up in safe mode. Try using your device normally.
Pushbullet might be the issue
Found this issue this morning with my Nexus 5 with Android 6.0 preview 3...
After a quick search, found someone saying that uninstalling Pushbullet and restarting the phone would fix it, and it did for me actually!
If you guys have Pushbullet installed, give it a try. Hopefully Pushbullet will fix it soon!
TheInVisibleGoD said:
Found this issue this morning with my Nexus 5 with Android 6.0 preview 3...
After a quick search, found someone saying that uninstalling Pushbullet and restarting the phone would fix it, and it did for me actually!
If you guys have Pushbullet installed, give it a try. Hopefully Pushbullet will fix it soon!
Click to expand...
Click to collapse
I just disabled the SMS push feature in Pushbullet and got the same result. Thanks!
Sent from my Nexus 5 using Tapatalk
YAY, I can see my texts again!
dustymuckaroo said:
I just disabled the SMS push feature in Pushbullet and got the same result. Thanks!
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Awesome, turning off SMS syncing also fixed the issue for me. Wow I really hope pushbullet fixes this before Marshmallow get released.
Bottleface said:
Awesome, turning off SMS syncing also fixed the issue for me. Wow I really hope pushbullet fixes this before Marshmallow get released.
Click to expand...
Click to collapse
Did you suddenly receive messages you were missing or did it just allow new messages to be visible again?
mb9023 said:
Did you suddenly receive messages you were missing or did it just allow new messages to be visible again?
Click to expand...
Click to collapse
It just allowed new messages to be visible, I didn't get back any of the old texts that had been lost.
Good call. Yep looks like Pushbullet was the problem, not hangouts.
Uninstalled and loaded up Mighty Text. Hangouts working fine so far.
I had to deactivate Pushbullet SMS sync and send myself an SMS while in safe mode.
Jeez, I'm wondering how many SMS I didn't receive... that's really bad !

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