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Nexus 5 won't get 3G or 4G network

Hi.
My nexus 5 is driving me crazy.
All of a sudden it stopped getting 3G or 4G LTEnetwork. It just stayed in 2G (EDGE).
I called the carrier support, they don't know what to do.
This sim works fine in other phones.
Other sims also do not get 3g or 4g network on this phone.
I switched my sim, enbled 4G service and nada.
It seems the phone can't see the 3g or 4g networks.
If i go to the *#*#4636#*#* menu and force the network type to LTE and then search for mobile networks it doesn't find any.
Same for WDCMA only.
If i set it to LTE preferred, WCDMA preferred or LTE/GSM auto (PRL) it finds the network and it connects in 2G EDGE.
I've done a full reset, flashed stock, tried several radios, nothing.
Im in Portugal and my carrier is Optimus.
If i go to the "Select radio band" option in that menu it only shows "USA BAND".
Is it suposed to be like that?
Also, when i reboot my phone in the notification area i get a notification saying: "Restricted access changed". I never got that before when the 3g connection was working.
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any help would be great.
Thanks.

warsylep said:
Hi.
My nexus 5 is driving me crazy.
All of a sudden it stopped getting 3G or 4G LTEnetwork. It just stayed in 2G (EDGE).
I called the carrier support, they don't know what to do.
...
...
...
any help would be great.
Thanks.
Click to expand...
Click to collapse
Change it back to "GSM/LTE". Then go to the APN settings and make sure that they're correct. That's the most common fix. I don't know what your carrier is, so I can't tell you the settings, but you can probably find them somewhere.
Worst case, flash the factory image and see if it still happens.

aooga said:
Change it back to "GSM/LTE". Then go to the APN settings and make sure that they're correct. That's the most common fix. I don't know what your carrier is, so I can't tell you the settings, but you can probably find them somewhere.
Worst case, flash the factory image and see if it still happens.
Click to expand...
Click to collapse
Like i said in my post, I've tried all combos of network choices, and i have the correct apn settings.
Also like i said above i already flashed the factory image.
Thanks.

warsylep said:
Like i said in my post, I've tried all combos of network choices, and i have the correct apn settings.
Also like i said above i already flashed the factory image.
Thanks.
Click to expand...
Click to collapse
Well you never said you had the right APN
And you say that other sims work fine in this phone. What does that mean exactly? They get 4G?
EDIT: Try turning data roaming on.

aooga said:
Well you never said you had the right APN
Click to expand...
Click to collapse
Ah shoot! forgot about that
aooga said:
And you say that other sims work fine in this phone. What does that mean exactly? They get 4G?
Click to expand...
Click to collapse
I've tested a few min ago and other sim cards also do not get 3g or 4g network
EDIT: data roaming doesn't affect the issue

warsylep said:
Ah shoot! forgot about that
I've tested a few min ago and other sim cards also do not get 3g or 4g network
EDIT: data roaming doesn't affect the issue
Click to expand...
Click to collapse
Oops, I read that wrong. I really don't know what to do now. You said you've flashed the radio, factory image, and pretty much tried everything else you can try.
I really don't have anymore ideas. Sorry man.

Thanks for the effort
Anyone else has an insight of this situation?

warsylep said:
Thanks for the effort
Anyone else has an insight of this situation?
Click to expand...
Click to collapse
I'll give your thread a free bump

aooga said:
I'll give your thread a free bump
Click to expand...
Click to collapse
Man Im having the exact same issue! dont know what to do! lemme know if u find a solution

What are the APN settings you're using?

Mine was not an APN issue.
I ended returning the phone to Google UK and the sent me a new one that gets 3G and 4G with no problem.

BUMP!
Nexus 5 D821 LTE with TIM (Italy) SIM... I'm in contact with a TIM engeneer that is helping me troubleshooting this..
I've the same issue (everywhere EDGE) and tested all the previous solutions.. nothing changes
Now i'm trying this sort of thing:
http://forum.xda-developers.com/google-nexus-5/general/n5-hidden-field-test-mode-t2524744
http://www.pocketables.com/2013/11/enable-tri-band-sprint-lte-google-nexus-5-lg.html
but I'm quite a bit lost... (also I'm trying to change/enable UMTS, not LTE bands)
Any hint or solutions?
Thanks in advance!!
Sparazza
PSsorry for my english!)

sparazza said:
BUMP!
Nexus 5 D821 LTE with TIM (Italy) SIM... I'm in contact with a TIM engeneer that is helping me troubleshooting this..
I've the same issue (everywhere EDGE) and tested all the previous solutions.. nothing changes
Now i'm trying this sort of thing:
http://forum.xda-developers.com/google-nexus-5/general/n5-hidden-field-test-mode-t2524744
http://www.pocketables.com/2013/11/enable-tri-band-sprint-lte-google-nexus-5-lg.html
but I'm quite a bit lost... (also I'm trying to change/enable UMTS, not LTE bands)
Any hint or solutions?
Thanks in advance!!
Sparazza
PSsorry for my english!)
Click to expand...
Click to collapse
In the pull down menu on the home screen, turn off smart radio

jd1639 said:
In the pull down menu on the home screen, turn off smart radio
Click to expand...
Click to collapse
Thanks!
I'm looking for it but can't find anywhere in the phone or in the Field Test app..
It seems a feature of the cataclysm ROM or gravity box tool but I'm on the unrooted stock 4.4.2
Any hint?
Sparazza

sparazza said:
Thanks!
I'm looking for it but can't find anywhere in the phone or in the Field Test app..
It seems a feature of the cataclysm ROM or gravity box tool but I'm on the unrooted stock 4.4.2
Any hint?
Sparazza
Click to expand...
Click to collapse
I'm on stock too. When you're on the home screen just swipe down from the top of the phone. There should be a whole bunch of different toggles there. One of them is smart radio

jd1639 said:
I'm on stock too. When you're on the home screen just swipe down from the top of the phone. There should be a whole bunch of different toggles there. One of them is smart radio
Click to expand...
Click to collapse
Ok I'm sorry for my noobosity but I can't find.. I've data usage in the center and the wifi toggle on the center-right side..
http://postimg.org/image/5eijutbcx/
into the data usage menu I haven't any smart radio
What's wrong with me?:crying:
Sparazza

sparazza said:
Ok I'm sorry for my noobosity but I can't find.. I've data usage in the center and the wifi toggle on the center-right side..
http://postimg.org/image/5eijutbcx/
into the data usage menu I haven't any smart radio
What's wrong with me?:crying:
Sparazza
Click to expand...
Click to collapse
Sorry, I forgot I have xposed and it's a module that comes with gravity box. I had a similar issue as you and when I turned off smart radio I was able to get 4g/lte
Sent from my Nexus 5 using XDA Free mobile app

jd1639 said:
Sorry, I forgot I have xposed and it's a module that comes with gravity box. I had a similar issue as you and when I turned off smart radio I was able to get 4g/lte
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
OH SNAP!
so I'm stuck with this problem..
Thanks anyway
Sparazza

sometimes i lost my network..
sometime i lost my 2g network on my sim 1...but if i turn on 3g service for sim 1..then sim1 works fine but other sim lost network..sometimes both sime get full network...
what can i do..?
sim works in other phone..I'm using kitkat rom on my a110q...

guddu patel said:
sometime i lost my 2g network on my sim 1...but if i turn on 3g service for sim 1..then sim1 works fine but other sim lost network..sometimes both sime get full network...
what can i do..?
sim works in other phone..I'm using kitkat rom on my a110q...
Click to expand...
Click to collapse
A110Q? Doesn't sound like a nexus 5
Sent from my Nexus 5 using Tapatalk

Canadian OPO Owners How Is Your Signal

I want to know how good is your signal strength, with data turned on and off. My One has terrible signal strength in the GTA, where there are plenty of Bell Towers. I don't know if this is a hardware issue, or a software issue with CM11s 33r. I would like to know your experiences.

Don't know about the GTA but in Montreal, i get full signal bars and full LTE outside. Inside it can go down to one bar.

Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.

oxxshadow said:
I want to know how good is your signal strength, with data turned on and off. My One has terrible signal strength in the GTA, where there are plenty of Bell Towers. I don't know if this is a hardware issue, or a software issue with CM11s 33r. I would like to know your experiences.
Click to expand...
Click to collapse
Hi - Using Rogers in the North York area I am pleasantly surprised how well the OPO picks up signal. My older iPhone 5 had less reception, though it may have at times shown more signal bars. The OPO has been good signal wise in the GTA for me on Rogers.

blandinebigard said:
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
Click to expand...
Click to collapse
what kind of lte speeds do you get? When I have it on, they are reach a mx of 30mbs, while HSPA + reaches 4 max. do not know why

Cholerabob said:
Don't know about the GTA but in Montreal, i get full signal bars and full LTE outside. Inside it can go down to one bar.
Click to expand...
Click to collapse
strange, on average I get 1 bar inside, 2 bars outside.

There's actually a Canadian OnePlus One thread already, check here: http://forum.xda-developers.com/oneplus-one/help/canadian-oneplus-owners-t2885996
I live in the GTA and Markham, always full bars of LTE downtown, but occassionally 2 bars LTE. I always have H+ wherever I go, but when I take the GO Train, occasionally I would be on GPRS (2G). In the University I am stuck on H+ but sometimes 1-2 bars LTE.
I don't get bad signal at all. 33R modem.

blandinebigard said:
Hi,
I'm with Rogers in montreal and the 3G is very good, similar to my old nexus 3, but LTE is low in most places and easy lost inside of buildings. Also it doesn't switch fast when lost LTE. Since I don't use data very much, I leave it on 3G and I put the LTE togle in the status bar to swith it if Ineed fast data (and if I got a signal of course). Try to put it on 3G if your reception is very low. I check on the web ant this problem is common with all LTE phones because there are less towers with LTE than 3G.
Click to expand...
Click to collapse
Yes, it does give me a reception boost. However, my HPSA + speeds are terbbile

nicholaschum said:
There's actually a Canadian OnePlus One thread already, check here: http://forum.xda-developers.com/oneplus-one/help/canadian-oneplus-owners-t2885996
I live in the GTA and Markham, always full bars of LTE downtown, but occassionally 2 bars LTE. I always have H+ wherever I go, but when I take the GO Train, occasionally I would be on GPRS (2G). In the University I am stuck on H+ but sometimes 1-2 bars LTE.
I don't get bad signal at all. 33R modem.
Click to expand...
Click to collapse
What carrier are you with? In my house, I only get 1 LTE bar? Is that normal?

oxxshadow said:
What carrier are you with? In my house, I only get 1 LTE bar? Is that normal?
Click to expand...
Click to collapse
Rogers. Sure it can easily be normal. At home I sometimes only get 1-2 LTE bars.

the strange this is outside I can only get a max of 2 LTE bars....
When turning LTE off, I get great reception, but my HSPA speeds are terrible, like 4mbps

oxxshadow said:
the strange this is outside I can only get a max of 2 LTE bars....
When turning LTE off, I get great reception, but my HSPA speeds are terrible, like 4mbps
Click to expand...
Click to collapse
Chinese OPO or International OPO?
I ask because of the preloaded modem built into the phone. If you came with Chinese OPO, just flash the latest modem on your phone using fastboot a few times to make sure you wipe off the original ColorOS modem.
Works on my friend's OPO too, and he's on Rogers. He's got great signal now.

nicholaschum said:
Chinese OPO or International OPO?
I ask because of the preloaded modem built into the phone. If you came with Chinese OPO, just flash the latest modem on your phone using fastboot a few times to make sure you wipe off the original ColorOS modem.
Works on my friend's OPO too, and he's on Rogers. He's got great signal now.
Click to expand...
Click to collapse
I ma using the international One Plus One. I am currently using CM11 nightlies. The thing is turning off LTE altogether and switching to a 3G network gives me great service. But when I switch to LTE, even with LTE turned off, my service is terrible.

oxxshadow said:
I ma using the international One Plus One. I am currently using CM11 nightlies. The thing is turning off LTE altogether and switching to a 3G network gives me great service. But when I switch to LTE, even with LTE turned off, my service is terrible.
Click to expand...
Click to collapse
Go into fastboot and flash the modems in this thread: http://forum.xda-developers.com/oneplus-one/general/ref-oneplus-one-modem-collection-t2858734
Try them out, look at the chart at the bottom to compare which ones you should try. Same colors mean you only need to try each color once. This does not go the same for 33R and CM11 M8. They have different CRC32's so treat them differently.

nicholaschum said:
Go into fastboot and flash the modems in this thread: http://forum.xda-developers.com/oneplus-one/general/ref-oneplus-one-modem-collection-t2858734
Try them out, look at the chart at the bottom to compare which ones you should try. Same colors mean you only need to try each color once. This does not go the same for 33R and CM11 M8. They have different CRC32's so treat them differently.
Click to expand...
Click to collapse
Thanks for the suggestion, but you think the modem is my issue? I treid flashing several already, including the 33r, 25r and Color OS. I am currently on the Cm11 nightlies, which have their own radio. Do you think I should RMA my device?

oxxshadow said:
Thanks for the suggestion, but you think the modem is my issue? I treid flashing several already, including the 33r, 25r and Color OS. I am currently on the Cm11 nightlies, which have their own radio. Do you think I should RMA my device?
Click to expand...
Click to collapse
I don't think you should, modems aren't chips that easily go bad just like that.
You could also hack your modem if you want...
http://forum.xda-developers.com/oneplus-one/general/guide-unlock-aditional-bands-qualcomm-t2877031

nicholaschum said:
I don't think you should, modems aren't chips that easily go bad just like that.
You could also hack your modem if you want...
http://forum.xda-developers.com/oneplus-one/general/guide-unlock-aditional-bands-qualcomm-t2877031
Click to expand...
Click to collapse
I will stay on the safe side, do not want to ruin my phone further. Will Test the CM nightly modem for a bit, and hopefully by then One Plus releases a new OTA. Really considering returning the phone.
By the way, how is your signal with LTE turned off, but in your mobile networks settings you are still on an LTE network

oxxshadow said:
I will stay on the safe side, do not want to ruin my phone further. Will Test the CM nightly modem for a bit, and hopefully by then One Plus releases a new OTA. Really considering returning the phone.
By the way, how is your signal with LTE turned off, but in your mobile networks settings you are still on an LTE network
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nicholaschum said:
Sent from my OnePlus One using Tapatalk VIP
Click to expand...
Click to collapse
I wish I can get that signal.... lol

Have you tried another phone with your SIM in it? Did you get a brand new LTE sim from Vigin ? I know bell had different sims.

No 4g on MT7-TL10 european version

Hi All
I'm having trouble connecting to 4g (band 20) in the UK with my MT7-TL10 european, gold version.
Has anyone else had similar issues, can someone shed some light?
I've spoken to Tesco Mobile and they have confirmed my sim/tariff is setup for 4g. Also called Huawei, and they checked my model via IMEI no. and said it should have a 4g signal with the network I'm on. I tried it with an EE sim and received a 4g signal instantly.
Thanks

Skeese said:
Hi All
I'm having trouble connecting to 4g (band 20) in the UK with my MT7-TL10 european, gold version.
Has anyone else had similar issues, can someone shed some light?
I've spoken to Tesco Mobile and they have confirmed my sim/tariff is setup for 4g. Also called Huawei, and they checked my model via IMEI no. and said it should have a 4g signal with the network I'm on. I tried it with an EE sim and received a 4g signal instantly.
Thanks
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L10 or TL10? Because TL10 supports only 1, 3, 7 band FDD LTE.

Mine is the MT7-TL10...
Can a mod change the thread title to reflect my model no.

Forgot to mention, it is the dual sim model

Mine is Mt7- tl10 I'm in the UK using ee and 4g is ok don't no about 3
Sent from my HUAWEI MT7-TL10

vimto25 said:
Mine is Mt7- tl10 I'm in the UK using ee and 4g is ok don't no about 3
Sent from my HUAWEI MT7-TL10
Click to expand...
Click to collapse
Yeah I tried an EE sim and 4g works, just doesn't seem to receive a 4g connection on o2 or Tesco Mobile, do you mind checking to see if either, o2 or Tesco works on yours?
Also can you tell me which firmware version your Mate 7 came installed with? Mine is B125 as shown in screenshot above.
Thanks

Skeese said:
Yeah I tried an EE sim and 4g works, just doesn't seem to receive a 4g connection on o2 or Tesco Mobile, do you mind checking to see if either, o2 or Tesco works on yours?
Also can you tell me which firmware version your Mate 7 came installed with? Mine is B125 as shown in screenshot above.
Thanks
Click to expand...
Click to collapse
I don't have any other sims everyone I no has ee :/ otherwise I would try any network for u
Sent from my HUAWEI MT7-TL10

vimto25 said:
I don't have any other sims everyone I no has ee :/ otherwise I would try any network for u
Sent from my HUAWEI MT7-TL10
Click to expand...
Click to collapse
Well if you bump into anyone with an o2/vodafone sim, try the sim out to see if you get 4g. I'm sure you'd also like to know if your phone supports all the bands it's suppose to...
I'm curious as to whether it is just my Mate 7 or like this with all european MT7-TL10 phones. Where did you buy your phone, if you don't mind me asking?

Skeese said:
Well if you bump into anyone with an o2/vodafone sim, try the sim out to see if you get 4g. I'm sure you'd also like to know if your phone supports all the bands it's suppose to...
I'm curious as to whether it is just my Mate 7 or like this with all european MT7-TL10 phones. Where did you buy your phone, if you don't mind me asking?
Click to expand...
Click to collapse
In mobile network settings -> preffered network mode - you have selected Automatic (4G& 3G& 2G) ?

alexre123 said:
In mobile network settings -> preffered network mode - you have selected Automatic (4G& 3G& 2G) ?
Click to expand...
Click to collapse
Yeah...

had the same issue mate, spoke to vodafone,spoke to Huawei customer support, they said it should support band 20, had to return the phone thinking it was faulty

nihal1983 said:
had the same issue mate, spoke to vodafone,spoke to Huawei customer support, they said it should support band 20, had to return the phone thinking it was faulty
Click to expand...
Click to collapse
Guess i'm not the only one then, must be an issue they overlooked. Where did you return it to, a service centre?

To the place where I bought it from

nihal1983 said:
To the place where I bought it from
Click to expand...
Click to collapse
Have you sent it back to be fixed/replaced?

They refunded the money saying device is not faulty and can't send a replacement
---------- Post added at 11:52 AM ---------- Previous post was at 11:52 AM ----------
Got it from price minister

nihal1983 said:
They refunded the money saying device is not faulty and can't send a replacement
---------- Post added at 11:52 AM ---------- Previous post was at 11:52 AM ----------
Got it from price minister
Click to expand...
Click to collapse
Definitely a fault which they don't want to accept!

Got mine from a seller on eBay lucky enough its fine on my network ee otherwise I would of returned it after receiving.
Sent from my HUAWEI MT7-TL10

considering switching to EE or three

how unlock samsung s6 edge sprint to usa

how can i use my samsung s6 edge sprint to used on USA networks. ?
thanks!

jefry_valdez said:
how can i use my samsung s6 edge sprint to used on USA networks. ?
thanks!
Click to expand...
Click to collapse
are you not able to use your Sprint S6e on Sprint's network?
(Sent from another Galaxy via Tapatalk)

tallazzPilipino said:
are you not able to use your Sprint S6e on Sprint's network?
(Sent from another Galaxy via Tapatalk)
Click to expand...
Click to collapse
i wan t mobile network.

Jefryvaldez said:
i wan t mobile network.
Click to expand...
Click to collapse
even if you were ever able to fully unlock a Sprint version handset, it may not support the bands needed to fully run properly on T-Mo's GSM network.
but search to see what bands (frequencies) your handset needs to support, to run on T-Mo's network. then call Sprint's customer support to help you unlock your handset for international use - say you're going to Europe for about a week and that you want to be able to use their SIMs.
(Sent from another Galaxy via Tapatalk)

tallazzPilipino said:
even if you were ever able to fully unlock a Sprint version handset, it may not support the bands needed to fully run properly on T-Mo's GSM network.
but search to see what bands (frequencies) your handset needs to support, to run on T-Mo's network. then call Sprint's customer support to help you unlock your handset for international use - say you're going to Europe for about a week and that you want to be able to use their SIMs.
(Sent from another Galaxy via Tapatalk)
Click to expand...
Click to collapse
You can unlock it here I can tell you it works because i have unlocked my Sprint galaxy s6 edge and lte works no problem, you just have to make two apns for lte. it is 35$ to unlock.

symbiiote said:
You can unlock it here I can tell you it works because i have unlocked my Sprint galaxy s6 edge and lte works no problem, you just have to make two apns for lte. it is 35$ to unlock.
Click to expand...
Click to collapse
which US GSM network are you using it on? i've already had my S6e unlocked a while back. since I also have service on both ATT & T-Mo networks, i have tried using a bunch of known working APNs (from my factory unlocked N5), but I haven't had any luck.
I tried going through the first several pages to see what APNs were used. however, I've seen the user 'iBowToAndroid' mention several times it won't work in the US. did that change towards the end of the thread. still a lot of pages to read through...
(Sent from another Galaxy)

tallazzPilipino said:
which US GSM network are you using it on? i've already had my S6e unlocked a while back. since I also have service on both ATT & T-Mo networks, i have tried using a bunch of known working APNs (from my factory unlocked N5), but I haven't had any luck.
I tried going through the first several pages to see what APNs were used. however, I've seen the user 'iBowToAndroid' mention several times it won't work in the US. did that change towards the end of the thread. still a lot of pages to read through...
(Sent from another Galaxy)
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im on tmobile i use their fast.t-mobile.com apn
Sent from my SM-G925P using Tapatalk
---------- Post added at 09:49 PM ---------- Previous post was at 09:48 PM ----------
Took another screenshot so you can see my LTE is working.
Sent from my SM-G925P using Tapatalk

symbiiote said:
im on tmobile i use their fast.t-mobile.com apn
Sent from my SM-G925P using Tapatalk
---------- Post added at 09:49 PM ---------- Previous post was at 09:48 PM ----------
Took another screenshot so you can see my LTE is working.
Sent from my SM-G925P using Tapatalk
Click to expand...
Click to collapse
thanks. i'll try that when I get a chance.
I was using these same APNs...
i'll probably have to try it where there's a stronger T-Mo signal. i'm usually on Edge at home with my other devices.
(Sent from another Galaxy)

Not epc. Use fast.
Sent from my SM-G925P using Tapatalk

ok guys there will not be no lte but it can be unlocked but not through the thread my brother my friend @idone will quickly unlock it at a great price also but you will on have 3g but it is still fast if i was helpful click thanks http://idoneapps.com/

If you look in Settings>About Device>Status> it will show the actual data network type you are connected to.
HSPA and HSPA+ will be working, and for T-Mobile if the towers in your area have been upgraded for LTE on 1900mhz LTE will work also.
The phone will just always show a "3G" icon in the StatusBar when in GSM/UMTS mode, it can be changed with a build.prop edit, but then it will always show 4g instead.
But do check here Settings>About Device>Status>
You will get more than 3G

Olajuwanj said:
ok guys there will not be no lte but it can be unlocked but not through the thread my brother my friend @idone will quickly unlock it at a great price also but you will on have 3g but it is still fast if i was helpful click thanks http://idoneapps.com/
Click to expand...
Click to collapse
Dude i used idone and i have lte.

Did you get it working?
Sent from my SM-G925P using Tapatalk

esn
symbiiote said:
Dude i used idone and i have lte.
Click to expand...
Click to collapse
wil this method work with esn flagged for financing ?

leoiden said:
wil this method work with esn flagged for financing ?
Click to expand...
Click to collapse
yep.

thanks for the reply bro awesome!

I also am having problems with getting 4G LTE to work on T-Mobile. My sprint S6 edge+ is domestically unlocked for GSM. I'm able to get 3G to work while in GSM/UMTS mode, but will not work in "Automatic". Please help ;(

LTE band 4 working on Verizon?

Anyone with issues getting band 4? At home I always have it but am stuck on band 13. Any suggestions?
The app LTE discovery will let you know what band your on.

It's good to see someone has it on Verizon. Mine won't connect to the network at all.

dodendemise said:
It's good to see someone has it on Verizon. Mine won't connect to the network at all.
Click to expand...
Click to collapse
Did you take your sim from an active phone on your Verizon account? Have hd voice added on as extra service?
Problem for me is HTC's site says it has band 4 which is xlte for Verizon. It won't recognize band 4.

droidrev71 said:
Did you take your sim from an active phone on your Verizon account? Have hd voice added on as extra service?
Problem for me is HTC's site says it has band 4 which is xlte for Verizon. It won't recognize band 4.
Click to expand...
Click to collapse
The HTC One M8 doesn't have advanced calling which is what I was using before.

dodendemise said:
The HTC One M8 doesn't have advanced calling which is what I was using before.
Click to expand...
Click to collapse
Ok. On Verizon's site the added service is HD voice. Maybe you know someone with a phone that will be compatible and pop your sim in to get HD voice added on your account.

droidrev71 said:
Ok. On Verizon's site the added service is HD voice. Maybe you know someone with a phone that will be compatible and pop your sim in to get HD voice added on your account.
Click to expand...
Click to collapse
The Verizon associate popped it into his own phone and tried it, but the phone probably has to be actually added to the account I'm thinking cuz it didn't work.

dodendemise said:
The Verizon associate popped it into his own phone and tried it, but the phone probably has to be actually added to the account I'm thinking cuz it didn't work.
Click to expand...
Click to collapse
Well, once your sim goes into a phone that phone will show up on your account. Then you need to go to my devices and then apps and services and add HD voice. You might need to upgrade your sim too.
I don't mind helping out but I'm trying to find out if anyone has been able to get band 4 on their U11. Each thing I've said you negate it like you know the answer. This thread was specifically made for my question.

droidrev71 said:
Well, once your sim goes into a phone that phone will show up on your account. Then you need to go to my devices and then apps and services and add HD voice.
I don't mind helping out but I'm trying to find out if anyone has been able to get band 4 on their U11. Each thing I've said you negate it like you know the answer. This thread was specifically made for my question.
Click to expand...
Click to collapse
Sorry it got off topic. I'll let you know when I can actually use it. Apparently 6P had it so I swapped with my mom's phone and was able to add hd to my line. If it works I'll let you know what band I'm getting.

dodendemise said:
Sorry it got off topic. I'll let you know when I can actually use it. Apparently 6P had it so I swapped with my mom's phone and was able to add hd to my line. If it works I'll let you know what band I'm getting.
Click to expand...
Click to collapse
Uh huh.

I've received my answer on band 4 and Verizon. It's not working and may never work.

droidrev71 said:
I've received my answer on band 4 and Verizon. It's not working and may never work.
Click to expand...
Click to collapse
Well that sucks. That means lower speeds, another crippling of a great phone.
Curious as to where you got the answer and if there is any reasoning behind it.
Sent from my HTC U11 using Tapatalk

I bet Verizon says it is because the phone was not certified by them and as such they don't guarantee any features to work and blah blah blah when in reality it is probably their computers automatically unchecking a box on your customer record to guarantee the system will never let your device utilize the features

cmurgia said:
Well that sucks. That means lower speeds, another crippling of a great phone.
Curious as to where you got the answer and if there is any reasoning behind it.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
I'm wondering where he got the answer as well. I can't seem to find any info on it.
---------- Post added at 11:09 AM ---------- Previous post was at 11:03 AM ----------
droidrev71 said:
I've received my answer on band 4 and Verizon. It's not working and may never work.
Click to expand...
Click to collapse
Come on brother, don't leave us in suspense, where did you get the info.
I've downloaded the LTE Discovery app onto my HTC 10 and I'm trying to use it to see if there is Band 4 around my area, before I try out the U11.

Dragbike Racer said:
I'm wondering where he got the answer as well. I can't seem to find any info on it.
---------- Post added at 11:09 AM ---------- Previous post was at 11:03 AM ----------
Come on brother, don't leave us in suspense, where did you get the info.
I've downloaded the LTE Discovery app onto my HTC 10 and I'm trying to use it to see if there is Band 4 around my area, before I try out the U11.
Click to expand...
Click to collapse
Post #99 in the Verizon thread.. He posted a bunch of info on communications with HTC, Verizon, and AT&T.

Really slow lte on mine too..looks like only band 13

Band 13 only here in Virginia.

Band 13 in Syracuse. Went back to my 10 and getting 4 consistently.

Stuck on band 13 here in Columbia, SC too. Band 4 works fine on my old One M8. HTC support has been extremely unhelpful. They keep pushing me off on Verizon. If this isn't sorted out before my return window is up this thing is going back.

"Thanks for the account verification. The HTC u11 is not capable with LTE Advanced https://t.co/JueO1hTCbK. Since this is a non-Verizon device, we can not guarantee that all features will work when comparing to a Verizon device. ^ZY
In order to use LTE Advanced, the device will need a carrier update. The HTC u11 may not be able to get the update since it is a non-Verizon device. Verizon LTE Advanced-capable devices already have the necessary hardware and software. LTE Advanced uses software to combine two or three channels – a combination of 700 MHz, AWS, and PCS spectrum to provide peak speeds. ^ZY"
Guys this is what i got after talking to VZW CS

droidrev71 said:
Anyone with issues getting band 4? At home I always have it but am stuck on band 13. Any suggestions?
The app LTE discovery will let you know what band your on.
Click to expand...
Click to collapse
Same here in Miami. Only Band 13, when my s8+ used Band 4 in the same areas.
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