Hey there,
I have seen quite a few threads on similar cases, but I am not sure whether this is not a specific one that you know what to do on. My Touch Pro is not charging/booting anymore.
I have successfully run my Touch Pro with a custom WM6.5 ROM (and others before) from bauner located here for weeks now. Never had any anomalities or problems with my battery or its lifetime.
I plugged my phone into my AC charger yesterday since it had low battery, and it produced a loop of charging/not charging cycles... it was charging some seconds, then it stopped so that I got the warning (very low battery I think), then charging some seconds, stopping a while... I kept it on, thinking it was because it was almost down to zero, but it had not charged at all over night. Plugging it in again in the morning brought it up to 7%, but still no luck to get further.
I took it to another place and tried to charge without the SIM, and this time it started charging and didn't stop as yesterday. I had it up to 89%, turned it off, put in my SIM and was welcomed with the message that my Touch Pro has too low battery and will shut down. When plugging in the cable, either PC or AC adapter, the LED indicates charging twice and dies on the third flashing, always at the exact same time (half of the third flashing of the LED).
I have neither installed nor changed anything on the system for weeks without problems with it (apart from a crashing Tmail/Outlook every now and then). Especially that it always dies on the third flashing of the LED AND that it seemed to have charged 89% while returning a the low battery message keeps bugging me.
Would you think this is a dead battery (have the phone (new) since early June!) or more related to either a faulty ROM or simply the cable? Any advice is welcome!
Maybe you have a bad battery or bad contacts. I bet that pulling the sim card (and removing/replacing the battery) may have temporarily fixed the issue, but when you put the sim back in, it came back. It's just a guess, but that's what I would suggest looking into. Maybe the contacts in the phone need to be pulled out a bit. If you can't fix it, then flash back to stock and take it in for service or exchange.
Hey there,
I checked the pins for the battery and adjusted them slightly. The funny thing is that I sometimes get the case that I unplug the cable & the LED signalises that the battery is charging. Plugging the device in again gives the 2 1/2 LED flashes, then nothing.
I'd really love to take the route of putting on the stock ROM and send it in if it helps. Unfortunately with a device that is not charging I cannot flash a new ROM... if you know something that I don't know, please let me know .
Froschfinger said:
Hey there,
I checked the pins for the battery and adjusted them slightly. The funny thing is that I sometimes get the case that I unplug the cable & the LED signalises that the battery is charging. Plugging the device in again gives the 2 1/2 LED flashes, then nothing.
I'd really love to take the route of putting on the stock ROM and send it in if it helps. Unfortunately with a device that is not charging I cannot flash a new ROM... if you know something that I don't know, please let me know .
Click to expand...
Click to collapse
If you pull plug the phone in through the usb and have enough charge on the battery to get into bootloader, it doesn't matter if the battery is in or not (seriously, you can remove the battery pre-flash, and as long as it's plugged in, you're good to go). So, the thing to do would be put it in bootloader, then hook it up to your pc through the usb and run the flashes. It should work fine.
Farmer Ted said:
If you pull plug the phone in through the usb and have enough charge on the battery to get into bootloader, it doesn't matter if the battery is in or not (seriously, you can remove the battery pre-flash, and as long as it's plugged in, you're good to go). So, the thing to do would be put it in bootloader, then hook it up to your pc through the usb and run the flashes. It should work fine.
Click to expand...
Click to collapse
What do you mean exactly? When I download a ROM I have a wrapper which needs a switched-on device for flashing. How can I get into 'bootloader' and flash a ROM? Sorry for my noobishness . And thanks for your previous help.
Well, what you do is press and hold volume down and then press soft reset. Keep holding the vol down until the tri-color screen appears. Then hook up the usb cable to the phone. It should say 'usb serial' or something like that on the bottom of the screen. Then you should be able to run the flash. Once you're in bootloader and plugged in, you can actually remove the battery without having the phone shut off, so your battery issues won't matter. You should be able to flash that way with no problems, but read the flashing threads to make sure you do the rom/radio flash and the stock spl flash properly. I've never done those, so I couldn't tell you the exact procedure. I always flash off of my sd card, too. You can flash the stock rom/radio off your sd card if you rename the image RAPHIMG.nbh, but I'm not sure you if you can flash the spl off of your sd card. You have to get the info from the hard spl thread.
Farmer Ted said:
Well, what you do is press and hold volume down and then press soft reset. Keep holding the vol down until the tri-color screen appears. Then hook up the usb cable to the phone. It should say 'usb serial' or something like that on the bottom of the screen. Then you should be able to run the flash. Once you're in bootloader and plugged in, you can actually remove the battery without having the phone shut off, so your battery issues won't matter. You should be able to flash that way with no problems, but read the flashing threads to make sure you do the rom/radio flash and the stock spl flash properly. I've never done those, so I couldn't tell you the exact procedure. I always flash off of my sd card, too. You can flash the stock rom/radio off your sd card if you rename the image RAPHIMG.nbh, but I'm not sure you if you can flash the spl off of your sd card. You have to get the info from the hard spl thread.
Click to expand...
Click to collapse
Well, thanks for your kind tips. But this is what I get: I push the vol. down button on the left side of the device and press the soft reset button on top of the device. Be it only the vol. button which I hold afterwards or both (vol/soft reset), my Raph doesn't go further than the boot screen (touch pro) and exits with the message that the phone won't load because of too low battery. So I can't get into tri-color boot screen at all. I could read in how I can revert back to stock spl, but I cannot even get far enough with my device... damnit.
Nobody having an idea? Changing the charging cable doesn't help, so it must be either the battery or, even worse, the device that got broken somehow, from one day to another...
Know anyone else with the same phone? borrow their battery / use their phone to try & charge yours.
Try to get atleast a partial charge from a dekstop charger (try your local phone store - say your phone wont charge properly & you want to check the battery before buying a replacement).
Also (i just tried it) i can enter the bootloader without the battery in at all. Plugged into the mains charger (USB didnt work). Put the battery in (dont try to turn the phone on), take the battery out (i waited for the charge indicator to have done 1 "breath"). Then (no battery & still plugged in to the mains) press & hold vol-down, and press & release the soft reset. Voila - bootloader!
I then removed the power so the phone died as it still had no battery in, replugged power, and again could enter the bootloader. I guess when it tried to / started to charge the battery it charges a capacitor on the phone giving it enough power to start, then as soon as its alive, it can draw power from the charger.
Hope this helps!
Yeah, just plug it into the wall charger and go into bootloader. Then flash your stock rom/radio of an sd card. That should work fine, and who knows, maybe the battery will charge. If it does, keep the stock rom or try a different custom rom. If not, try to flash the spl off the card, but like I said, you should very carefully read the instructions for flashing spl's, because I'm not sure if you can flash them off an sd card (you can't flash hard spl that way, but maybe you can flash the stock spl in the hard spl thread that way).
Farmer Ted said:
If not, try to flash the spl off the card, but like I said, you should very carefully read the instructions for flashing spl's, because I'm not sure if you can flash them off an sd card (you can't flash hard spl that way, but maybe you can flash the stock spl in the hard spl thread that way).
Click to expand...
Click to collapse
NOOOOOO
Well, when i did i bricked it! Managing to flash the spl back to the phone - unfortuantly it then spat its dummy out & gave me a SPL/ROM upgrade error - which i couldnt get past, as i no long had hard spl.... Ended up sending it back with a blantent error on the screen, but the good ppl at t-mobile service decided it was the main board (there was a seperate fault with the usb port) causing the problems so fixed it FOC for me!
My advice is NEVER flash Hard SPL off (i mean remove hard - back to stock) using the SD card unless you are starting with a fully servicable phone & are prepared to have a good play in MTTY to recover any problems!
But seriously, if the phone is mostly stock - and wont boot (you really might wanna check a known good battery first!) then the techs arent likely to notice as they will be in the same boat as you!
Well, thanks for your tips, I will try to follow them accordingly (and I am happy it should work, mates!). In the meanwhile I ordered a brand new battery for like 20$ (which seems cheap here in Europe) to see whether it is the battery that is ****ed. I will still look and see how I can get a new ROM installed from my SD card in the hard spl thread (or somewhere else).
Thanks for discussing, one question remaining: I am thus bound to my hard SPL since I shouldn't apply it from an SD card as long as the phone won't boot? (My new battery will tell me if it will ever boot or not).... once I figured that a new ROM A-N-D a new battery are not helping, I'll send it in and along some prayers that they won't find out.
Froschfinger said:
Well, thanks for your kind tips. But this is what I get: I push the vol. down button on the left side of the device and press the soft reset button on top of the device. Be it only the vol. button which I hold afterwards or both (vol/soft reset), my Raph doesn't go further than the boot screen (touch pro) and exits with the message that the phone won't load because of too low battery. So I can't get into tri-color boot screen at all. I could read in how I can revert back to stock spl, but I cannot even get far enough with my device... damnit.
Click to expand...
Click to collapse
You need to hold the volume down button, and poke the reset button (thats the little hole to the right of the usb port) with your stylus. When the tri colour screen comes on let go of the volume down button.
Well, I tried getting into bootloader the way you described it.
1.) When having the phone plugged in and putting in the battery afterwards, no "breath" (as you called it) is coming. I need to plug in the cable again to have the LED flashing.
2.) I then remove the battery after the first breath.
3.) I press and hold the vol. down button on the left side and press the soft reset button on top once and wait. Start screen with Touch Pro line comes.
4.) The device turns off again, no warning (anymore) or anything. When I keep holding the vol. down button the phone repeatedly restarts with TP line appearing, short vibra, restarting....
Is this common behaviour in a known scenario (e.g. when the device is bricked or something)? Can I put it into trash ?
Froschfinger said:
Well, I tried getting into bootloader the way you described it.
1.) When having the phone plugged in and putting in the battery afterwards, no "breath" (as you called it) is coming. I need to plug in the cable again to have the LED flashing.
2.) I then remove the battery after the first breath.
3.) I press and hold the vol. down button on the left side and press the soft reset button on top once and wait. Start screen with Touch Pro line comes.
4.) The device turns off again, no warning (anymore) or anything. When I keep holding the vol. down button the phone repeatedly restarts with TP line appearing, short vibra, restarting....
Is this common behaviour in a known scenario (e.g. when the device is bricked or something)? Can I put it into trash ?
Click to expand...
Click to collapse
Wait: isn't that the hard reset button you are talking about?! Still the same behaviour though, no matter which button I press, be it the one on top or the little hole right to the USB connector....
To hard reset you hold hold down the power button on the top, the volme down button on the side and then poke the reset button
Froschfinger said:
Wait: isn't that the hard reset button you are talking about?! Still the same behaviour though, no matter which button I press, be it the one on top or the little hole right to the USB connector....
Click to expand...
Click to collapse
To sum it up:
1.) Plugging in the cable with battery in, removing it, holding vol.down and pressing either of the buttons (top/bottom of device) will get me into the TP screen loop.
2.) Plugging in the cable and leaving in the battery and pushing & holding vol.dwn and using stylus for bottom button gives no reaction at all.
3.) Same as above, but pressing button on top of the devices gives TP screen and 'low battery' message before shutting down.
4.) An observation: plugging in the cable and removing the battery after the first "breath" lets the LED make its 2 1/2 cycles EVEN though the battery is off. It stops at the same point. How can this be? A sign that my TP is the fault and no battery at all ?
Thanks for your help anyway!!
I'd say its the battery, but only because you cant get it to boot up. Im no expert though. Ive never bricked a phone so I dont know how it reacts when its screwed.
Beeble said:
NOOOOOO
Well, when i did i bricked it! Managing to flash the spl back to the phone - unfortuantly it then spat its dummy out & gave me a SPL/ROM upgrade error - which i couldnt get past, as i no long had hard spl.... Ended up sending it back with a blantent error on the screen, but the good ppl at t-mobile service decided it was the main board (there was a seperate fault with the usb port) causing the problems so fixed it FOC for me!
Click to expand...
Click to collapse
Thanks, I wasn't sure on the spl flash, but I'm not surprised it has to go off the pc. Hopefully, I'll never have to go there.
It sounds to me like a problem in the charging circuit, once the phone has woken, it should be able to draw power from the mains charger without the battery in. You said that it simply dies without warning - ie its not drawing power to run from the mains charger, and without a battery (no matter how low on charge) there isnt any power available to produce a warning message.
Assuming i'm right (and it should be faily easy to prove at least in part) when you get your new battery, it will probably come with a partial charge. That should let you boot your phone & flash a new rom & restore the spl - then you can return it in a stock condition.
Please be very careful with flashing on a low (below 50%) battery, you wont be able to do it from the pc, but you can from the SD card (instructions in the rom fourm). I'm not sure if the 50% minimum applies to the hard spl restore or not, but you would be wise to get everything you need ready / read it all so you can flash before the battery drains too much (ie dont play with the phone once you get the new battery, boot it once to see the charge status, then power off. Copy the nbh file to the sd card via the pc & card reader, load phone into bootloader & go. Dont bother setting up windows, flash the spl back to stock.)
Good luck!
Hi. First of all, thanks for taking the time to read this. I know it's a long post, I'm just trying to be as detailed as possible.
I've a Moto G XT-1032 that stopped working a couple days ago. It has the original battery, original software. It didn't came with an original charger, so I have been using a Samsung Galaxy Tab one. The phone is almost two years old.
This is how it all started: It had low battery. When I got home it connected itself to the wi fi, and tons of whatsapp messages came at the same time. It went off.
I thought maybe it had drained the battery. Plugged it in to charge, didn't get the led on, and the battery showed 0% for an instant. Then the phone turned itself on, got the M logo and then the screen went black (like... some sort of backlight is on, but the screen is just black)
I turn it off, and it goes back on. No battery image, straight to the M logo, and then black screen. I tried holding power + vol down keys for more than 120 secs, finger pain is the only I got. It can access fastboot mode, but doesn't matter which option I pick, normal powerup, recovery, factory... I select them and then press vol up, but it just goes to the white screen with the M logo, then black screen.
When I plug the charger, and go to fastboot mode, it doesn't show battery charging. Just says battery low (or battery ok). When I plug it to the computer via the usb cable, and access fastboot, it shows battery charging.
The computer doesn't detect the device at all. First time I plugged it, it tried to install drivers, but failed. I downloaded them from motorola's page.
If I open motorola device manager, it tells me there aren't updates for my phone... So... I guess it's recognizing it? But I still can't see it. Windows only shows me my C and D drives, but not the phone. Tried different usb cables, different usb ports. Nothing changes.
I sent it to a service, they tested the battery and charging port, they said those were fine. But didn't find the problem.
Any ideas? Suggestions?
Thanks in advance!