Hello all!
I've had my nexus 5 for about 8 months now and have had no problems with it! However just yesterday I turned my phone off and the power button got stuck down in the "On" position. So now the phone is completely inoperable. Everytime I plug it in to the charger it just repeatedly cycles on and off over and over. If i hold down the volume down button it goes to recovery and then immediately exits out and continues its pattern.
So I called google and got an RMA on the phone. However there are two things I'm worried about:
One I unlocked the bootloader as soon as i got the device in case I wanted to root later (Never really ended up rooting... been happy on the stock roms for awhile.) So now I'm worried google will charge me for the new phone because I unlocked the bootloader even though it's just a hardware issue. And second of all I'd really like to get some of my files back off of the phone... I have some rom saves and files that don't get backed up to the cloud and It would kind of suck to lose some of those.
Is there any chance to recover those files with the power button like this? Or to somehow disable to power button so that I can relock the bootloader and reset the tamper flag and snag a few files real quick?
Thanks... I'll try to respond quickly however i'm majorly crippled without any cell phone
It has proven that google dont care about unlocked bl and root
That's actually amazing news! Definitely puts my mind to rest!
Any chance for some sort of data recovery without ruining my warranty? I mean i could probably pull the emmc somehow (where theres a will..) but that seems like a recipe for disaster.
Related
how do all.... nexus s I9023
i have just purchased a some what lovely google nexus s I9023
working fine for an hour or so...
i had a little pop up asking me to update...
i thought OK... sure why not...
having done so phone worked fine for an additional 20 mins...
then phone froze... i took the battery out and started it up again...
it froze on GOOGLE screen...
iv trawled every forum possible since this has happened...
now the PHONE WILL NOT EVEN TURN ON...
the phone is completely stock no mods or addon's to it!
im at the end of my tether.. SOME ONE PLEASE HELP!!!!!!!!
Hold volume up + power after reinserting the battery and putting it on charge. Do you enter bootloader mode? And what happens if you click recovery?
done the hold volume up and press power...
still no joy unresponsive!!
when it does work after 50 attempts of taking the battery out and putting it back in and doing volume and power
it turns on.. scroll to recovery.. it turns off google screen pops on...
then a Green android lying on his back appears with its stomach open showing white blocks and a explanation mark above it!
IM PUZZLED!!!!!
it then resets it self going back to being unresponsive!!
HELP!!!!
Give this a shot.
Also, could it be a power button issue? And that android screen is the splash for stock recovery. You have to press vol. up + power again to get past it, beyond this you can do a factory reset and similar magic. However you likely don't want this, and on the screen where you chose to enter recovery, you'll likely want to use fastboot to unlock the phone (which will wipe all personal data) and then flash a stock ROM again. At this point i would advise lots and lots of reading.
If it's less than a year old, i would be calling samsung though. If it is a new phone i would definitely do this first. Do not unlock unless you have no chance of going through warranty. Will need to know the exact status of the phone for best advice here.
Hello Everyone,
I'd be eternally grateful for any technical advice and wisdom anyone that can help with my issue! I have a previously rooted phone that I have to return for a warranty, but the bootloader is unlocked and I can't lock it again.
Here is the problem, my phone completely shuts off about 10 seconds after the screen turns off. It's a full shut down, not just the screen not turning back on.
Some other symptoms:
My phone won't power on while it's plugged into the wall outlet. I have to remove it from the charger for it to turn on. But it will charge while the phone is ON and I plug it into the wall outlet afterwards.
My phone will automatically shut off when I plug it into any USB cable connected to a computer that's on (however, it doesn't automatically shut off if I plug it into the wall charger while it's on)
When I press power and volume down for ODIN or volume up + volume down for the bootloader screen, both screens will only show up briefly, then the phone will immediately shut down. I can't access either menus.
I have tried swapping out my battery with my wife's, and it does the same thing. Her phone works perfectly fine with my battery, mine doesn't work with either. (We have the same phone).
I rooted my phone a little less than a year. It became unrooted quite a while back when I accidentally ran a stock update. I never messed with it since. I'm EXTREMELY rusty with rooting and custom firmware and flashing, etc., so I apologize in advance.
I'm terrified because I'm sending out my phone under that Samsung warranty because all of my tech sense tells me there's a hardware issue going on; it's not my fault. However, aren't they going to see the big "Unlock" icon under the google logo when they get my phone, and immediately say I have a voided warranty? The representative said they'd charge me $300 if they phone was "damaged".
I almost wish my phone were a complete brick and wouldn't turn on at all. But at this point without access to a bootloader menu and my phone being unrooted and not able to work with it on my computer, I'm not sure what I can do.
It's already restored completely to factory defaults through the android interface. But that "unlock" icon is still there when it boots.
Anyone have any advice for me at all? Again, if my terminology is off or I'm not being clear in some way, I apologize. Let me know and I'll clarify and/or give any more information required.
I have about three days to figure this out before the prepaid shipping box and my new phone gets here.
Thanks so much in advance.
Sincerely,
Darkencypher
Just for clarification, its the Samsung Galaxy Nexus SCH-I515.
Thanks
Darkencypher
Last chance
As I'm running short on time before my new phone gets here, I figured I'd give it another shot at seeing if anyone out there knows how to help me.
I'm nervous that the "unlock" logo that appears below the Google logo when I boot my samsung galaxy nexus means that my warranty is void. I was able to restore it back to factory defaults, but I can't remove that "unlocked" icon because the phone is so severely disabled in its current state do to some hardware problem that keeps it shutting off.
I'd settle for anyone even knowing how to turn my phone into a paperweight at this point. I'd rather it not turn on at all when they get it lest they see I've unlocked my phone and void my warranty even though I'm certain I have a hardware problem due to manufacturer defect.
Also, on a side note if anyone reads this and knows a little bit more about troubleshooting phones based on symptoms: I downloaded a program called Wake Lock and set it to keep the CPU running in the background even when the screen is off. It doesn't appear to shut off anymore when the screen turns off.
Thanks again,
Darkencypher
Hi,
My Nexus 5 has developed a stuck power button meaning it now won't boot up. It only turns on when the USB cable is attached and then loops after showing the Google logo.
I've been offered an RMA refurb replacement rather than repair but I really want to get the data off it (I know, I should backup more).
Does anyone have any idea how to get any data off in this situation?
I imagine if I take the phone apart to bodge a repair to get it booting then copy the data off I'll void the warranty and they'll charge me for the replacement phone.
You can't get the data without resolving the power button issue. Anything you do inside the phone will.void your warranty
Sent from my Nexus 5 using Tapatalk
If you need the data, I mean really need it, then pop off the back (not hard, and mess with the power button until it works again. Put the back on carefully. Your N5 will probably just work again after that.
I don't think they are going to give you a hard time about any of this if you are careful not to deface anything or leave gouges. In any case, you can just buy and replace the N5 power button assembly pretty cheaply, I am pretty sure. You don't really need a new phone.
Changing the thread around to reflect the current situation, new text at the bottom of the post.
While out to dinner with my family an hour or so ago, my phone suddenly stopped working. I had been checking some emails when the food arrived, so I pressed the power button to shut down the screen and set the phone to the side. About 30 minutes later, I tried to open my phone to continue where I had left off, only I got no response at all from the device. I immediately tried the normal troubleshooting actions (holding power button for 30+ seconds and attempting to go into recovery mode), but still got no response from the phone. I have since tried charging it at home with it's original quick charger, but even after 15 minutes on the charger, there isn't even a red light indicating it is charging. Is there anything that I can try to fix this on my own, or is it likely that I've got some technical fault that only Verizon can deal with?
Thanks.
PS: I'm 100% sure that no liquid came in contact with my phone during dinner. Even if I wasn't so sure, both the phone and case have been bone dry through the entire ordeal.
New situation:
The "techs" at Verizon were less than useless... While there, they tried fewer fixes than I was able to attempt before telling me that the only option they could offer is to replace the phone. The problem, as I've said a little lower in this thread, is that I've got some irreplaceable photos of my recently deceased cat of 19 years stuck on the phone that I never got the chance to back up before this event.
And so now I need options. I'm willing to do pretty much anything, up to and including tearing the phone apart to manually access the memory unit, but the end result absolutely has to be those photos recovered.
Did you do the hard reset combination (Power, Vol Down?) I've had the problem happen to me before. Usually, what happens is it will lock up when it is having memory issues, freeze, then if I'm lucky, it will come out of it. Otherwise I have to do a hard reset.
It hasn't happened yet since I've been on 5.1.1 but I've only been on that for 3 days or so.
Edit: Just in case you didn't know, the recovery combination is Power, Vol Up, and Home when the phone is actually off. When the phone freezes like that and you don't get a response it's still on but completely locked up until you power off the phone.
Sent from my Super Computer (1976) with Tap Tap Talkolution
DroidXrei said:
Did you do the hard reset combination (Power, Vol Down?) I've had the problem happen to me before. Usually, what happens is it will lock up when it is having memory issues, freeze, then if I'm lucky, it will come out of it. Otherwise I have to do a hard reset.
It hasn't happened yet since I've been on 5.1.1 but I've only been on that for 3 days or so.
Edit: Just in case you didn't know, the recovery combination is Power, Vol Up, and Home when the phone is actually off. When the phone freezes like that and you don't get a response it's still on but completely locked up until you power off the phone.
Sent from my Super Computer (1976) with Tap Tap Talkolution
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Click to collapse
I've tried soft reset (hold power only), hard reset, and recovery, all to no avail, and holding each for long after it's supposed to respond (at least 60 seconds).
Volume down and power should simulate a battery pull. If that does not work, I would recommend going to a Verizon store.
Give your name to the concierge.
When they call your name, try the Volume down + Power again.
It should work then.
Theodric58 said:
Volume down and power should simulate a battery pull. If that does not work, I would recommend going to a Verizon store.
Give your name to the concierge.
When they call your name, try the Volume down + Power again.
It should work then.
Click to expand...
Click to collapse
I'm really hoping they will provide more help than that. There are some pictures of my cat on the phone that I had to euthanize last week after 19 years that I never had the chance to back up.
treblesum81 said:
I'm really hoping they will provide more help than that. There are some pictures of my cat on the phone that I had to euthanize last week after 19 years that I never had the chance to back up.
Click to expand...
Click to collapse
I'm sorry about your cat.
It was more to the point that what doesn't work when you are on your own, will work perfectly when you take it to the technician.
I used to do tech support for phones and tablets. I've seen lots of instances where the customer tries something with me on the phone that they had tried multiple times before, and with me on the phone it works immediately. Try the key combos with it plugged in, with it plugged in to a different charger, with it plugged into your computer. If none of those work, then take it to Verizon.
Theodric58 said:
I'm sorry about your cat.
It was more to the point that what doesn't work when you are on your own, will work perfectly when you take it to the technician.
I used to do tech support for phones and tablets. I've seen lots of instances where the customer tries something with me on the phone that they had tried multiple times before, and with me on the phone it works immediately. Try the key combos with it plugged in, with it plugged in to a different charger, with it plugged into your computer. If none of those work, then take it to Verizon.
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Click to collapse
All of this was done before taking it to Verizon. All key combinations were tried unplugged then plugged into 3 different chargers and also my computer with 3 different cables and several different USB ports. When I went to Verizon, they tried the key combinations unplugged and then tried plugging it in and seeing if it would take a charge... hence the assertion that they tried less than I was able to attempt at home.
Time to find someone who can repair the phone locally. Any type of warranty or factory repair will cost you the pictures.
Sounds like it's safe to say the phone is beyond simple trouble-shooting. I found myself in a similar predicament last year when I busted the screen on my S4. I dropped my phone on some concrete steps and the screen (in addition to being shattered) went completely black, but I knew the phone was still working because I could still hear the person I was taking to on the phone lol.
I ended up replacing the phone through Verizon. They referred me to some third party company that agreed to replace the phone for $100 and sent me a replacement with a box to put the busted one in. At this point I found myself presented with a unique opportunity, given the fact that I had both a working S4 and my broken one.
Because I didn't have the chance to back up the phone before I lost access to it (it's pretty hard to unlock a phone without the screen) I looked up a guide on how to disassemble the S4 on YouTube in order to gain access to the motherboard. The whole process was relatively easy to carry out and I was able to disassemble both phones, switch the motherboards, backup the information I needed, and switch them back.
Sorry for the long-winded response. I realize this is a pretty drastic measure to take and that you may not have access to a second S6. It's also entirely possible that the motherboard on your phone is part of the problem so switching it wouldn't help much in that case (like I said, I knew my phone was still working despite the screen). Just wanted to offer another option =).
I am in a similar predicament, desperate to get my photos and videos back and have been watching your thread for some ideas. My 7 week old Verizon Samsung Galaxy S6 G920VVRU4BOG9, android version 5.1.1. ceased to do anything on Monday for reasons unknown. It is now back on but it has been wiped clean. I had to do a hard reset. Samsung & VZW tech support were not helpful. May I ask what model your phone is? Provided you are able to get yours back on, I'm wondering if you may have some success with some of the following:
Wondershare Dr Fone for Android
Asoftech Data Recovery
Kvisoft Data Recovery
Ease US data recovery.
I could not get them to work because you must first have a rooted phone to retrieve them and mine apparently can't be rooted. I apologize if this is redundant but I thought I'd throw that out there in case you might have a change of recovering those photos. I'm sorry for your loss. It's very hard to lose a beloved pet.
So my story begins with me purchasing a used white Nexus 5 for $155 from swappa over a week ago for my wife. *
Phone arrives in perfect condition.
I first unlocked and flash twrp via adb. I proceed with installing Chroma and elementalx. Spend few hours on making the new Nexus 5 the same as my wife's current Galaxy Nexus.
Phone is running great. Zero issues for about 3 days while the phone was just at home running. She throws the phone into her purse and goes to work. Within hour she calls that her phone won't stop rebooting…. *Oh no…. The dreaded power button issue… right?
So I'm assuming the seller did the old “whack against a solid object” temp fix and sold it. I have no proof of that so I'm assuming.
So what do to? Well fixing the power button is still cheaper than buying another Nexus 5 phone. Everyone one quoted me $60. It is what it is… at this point I could have gotten a refurbished phone but what can you do…
So you would think this is the end of my story, right? Wrong.
I go to a cell phone repair place close to my work. They have this tiny power button in stock and replaced it many times before. I come back later that day to pick it up and they have bad news… of course they do.
After the switch replacement, the phone did the same reboot. Goes to Google logo and reboot. If I fiddle with the power button I can get to the OS but reboot right away. The guy proceeds with that it is me rooting it that caused it and I need a new motherboard, price $100.
I started questioning if he really did replace the switch. If it was OS related, the phone would not have worked for couple days and then break randomly. It would not boot to the OS sometimes or at least it would let me boot into TWRP, right?
Long story short, I left with spending the $100 on getting this used $155 phone fixed. Super annoyed at this point.
So after this long story, is there any chance this was really OS related and not a faulty power switch or did I just got lied to and the power switch was never replaced?
For sure, you should've attempted to restore the phone through Google's factory images first. My power button went super wacky twice since I've had it(day 1 model). I just pulled it out, and now the problem is gone all on it's on.
When it kept rebooting, did you try booting into the bootloader at all?
Sent from my Nexus 5 using Tapatalk
Curiousn00b said:
For sure, you should've attempted to restore the phone through Google's factory images first. My power button went super wacky twice since I've had it(day 1 model). I just pulled it out, and now the problem is gone all on it's on.
When it kept rebooting, did you try booting into the bootloader at all?
Sent from my Nexus 5 using Tapatalk
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Click to collapse
I sure tried to get into recovery but wouldn't work. Just kept rebooting. I had a nandroid backup done a day before but the phone would not stay powered on for long enough to do anything. It was the equivalent of having no battery left and phone just shut down and attempted to reboot constantly. I took out the motherboard and played around with the button before I went out to repair it but it was the same results. If I "massaged" the button then maybe the phone would get past the Chroma logo and get into the OS, but as soon as I attempted to touch the power button again it would reboot.
I tried reviewing the old motherboard and unless this shop's soldering skills are top notch, I can't tell that the switch was replaced. The soldering point were identical to the volume buttons. When I questioned the store owner, he stated they are that good with their infrared soldering He took out a package of 3 Nexus 5 switches and one was missing... meaning he installed it.
I highly doubt it was OS related. If you brick a phone when flashing, then it would just be constantly in a boot loop, right? I know I can easily go into recovery and flash whatever .img I need to, but this was just nonstop reboot and different times