[Q] Stuck power button - How can I recover data? - Nexus 5 Q&A, Help & Troubleshooting

Hi,
My Nexus 5 has developed a stuck power button meaning it now won't boot up. It only turns on when the USB cable is attached and then loops after showing the Google logo.
I've been offered an RMA refurb replacement rather than repair but I really want to get the data off it (I know, I should backup more).
Does anyone have any idea how to get any data off in this situation?
I imagine if I take the phone apart to bodge a repair to get it booting then copy the data off I'll void the warranty and they'll charge me for the replacement phone.

You can't get the data without resolving the power button issue. Anything you do inside the phone will.void your warranty
Sent from my Nexus 5 using Tapatalk

If you need the data, I mean really need it, then pop off the back (not hard, and mess with the power button until it works again. Put the back on carefully. Your N5 will probably just work again after that.
I don't think they are going to give you a hard time about any of this if you are careful not to deface anything or leave gouges. In any case, you can just buy and replace the N5 power button assembly pretty cheaply, I am pretty sure. You don't really need a new phone.

Related

HELP! Power Button Stuck "On" RMA

Hello all!
I've had my nexus 5 for about 8 months now and have had no problems with it! However just yesterday I turned my phone off and the power button got stuck down in the "On" position. So now the phone is completely inoperable. Everytime I plug it in to the charger it just repeatedly cycles on and off over and over. If i hold down the volume down button it goes to recovery and then immediately exits out and continues its pattern.
So I called google and got an RMA on the phone. However there are two things I'm worried about:
One I unlocked the bootloader as soon as i got the device in case I wanted to root later (Never really ended up rooting... been happy on the stock roms for awhile.) So now I'm worried google will charge me for the new phone because I unlocked the bootloader even though it's just a hardware issue. And second of all I'd really like to get some of my files back off of the phone... I have some rom saves and files that don't get backed up to the cloud and It would kind of suck to lose some of those.
Is there any chance to recover those files with the power button like this? Or to somehow disable to power button so that I can relock the bootloader and reset the tamper flag and snag a few files real quick?
Thanks... I'll try to respond quickly however i'm majorly crippled without any cell phone
It has proven that google dont care about unlocked bl and root
That's actually amazing news! Definitely puts my mind to rest!
Any chance for some sort of data recovery without ruining my warranty? I mean i could probably pull the emmc somehow (where theres a will..) but that seems like a recipe for disaster.

Phone keeps restarting

this morning my wife's phone that is 4.0.4 stock/rooted was stuck in bootloop only vibrating and showing the samsung logo again and again. i wiped cache and dalvik to try a quick fix since she was on her way out the door which got the phone to boot up. she called and told me that the phone now is re-starting randomly every few minutes. what is the best way to solve this, CWM flashable stock zip or ODIN stock rom?
also im new to this phone i use the og note on CM11, so if you happen to have a link to a stock/debloated/rooted rom or a custom/stable rom please post it. Thanks all
Sounds like you have a stuck power button. Pull the battery and put out back in. If out truss to boot right up the power button is stuck. It's an easy fix to replace the power button. Do it yourself or take it to a cell phone repair shop. I just did that on my rocket. It was $40 to replace
Sent from my Nexus 5 using XDA Free mobile app
This is a well known failure mode on the Skyrocket, and there are a couple of ways to "fix it".
If you are rooted, you can use an app like Button Savior (or something like it) to "press" that button for you. Unfortunately, if the button really is stuck on, this may not help. (Mine would stick for a bit, but eventually open, so as long as I didn't press it the phone did okay)
The other is to just have the switch replaced at a repair shop. I would strongly recommend that, unless you have a hot air workstation and SMD grade soldering iron, you NOT try this one at home. The part is fairly small, and the solder pads are actually slightly recessed, so you really need something like a solder paste to get a good connection without a short. I have actually had some formal training as a solder tech, and even I deferred to a tech at work on this one.
Also, if you get it fixed, check to see if your ROM has an option for using other buttons to wake the phone up. I set mine to use the volume keys to take some of the load off the power button.

My quest for a new power button with a twist!

So my story begins with me purchasing a used white Nexus 5 for $155 from swappa over a week ago for my wife. *
Phone arrives in perfect condition.
I first unlocked and flash twrp via adb. I proceed with installing Chroma and elementalx. Spend few hours on making the new Nexus 5 the same as my wife's current Galaxy Nexus.
Phone is running great. Zero issues for about 3 days while the phone was just at home running. She throws the phone into her purse and goes to work. Within hour she calls that her phone won't stop rebooting…. *Oh no…. The dreaded power button issue… right?
So I'm assuming the seller did the old “whack against a solid object” temp fix and sold it. I have no proof of that so I'm assuming.
So what do to? Well fixing the power button is still cheaper than buying another Nexus 5 phone. Everyone one quoted me $60. It is what it is… at this point I could have gotten a refurbished phone but what can you do…
So you would think this is the end of my story, right? Wrong.
I go to a cell phone repair place close to my work. They have this tiny power button in stock and replaced it many times before. I come back later that day to pick it up and they have bad news… of course they do.
After the switch replacement, the phone did the same reboot. Goes to Google logo and reboot. If I fiddle with the power button I can get to the OS but reboot right away. The guy proceeds with that it is me rooting it that caused it and I need a new motherboard, price $100.
I started questioning if he really did replace the switch. If it was OS related, the phone would not have worked for couple days and then break randomly. It would not boot to the OS sometimes or at least it would let me boot into TWRP, right?
Long story short, I left with spending the $100 on getting this used $155 phone fixed. Super annoyed at this point.
So after this long story, is there any chance this was really OS related and not a faulty power switch or did I just got lied to and the power switch was never replaced?
For sure, you should've attempted to restore the phone through Google's factory images first. My power button went super wacky twice since I've had it(day 1 model). I just pulled it out, and now the problem is gone all on it's on.
When it kept rebooting, did you try booting into the bootloader at all?
Sent from my Nexus 5 using Tapatalk
Curiousn00b said:
For sure, you should've attempted to restore the phone through Google's factory images first. My power button went super wacky twice since I've had it(day 1 model). I just pulled it out, and now the problem is gone all on it's on.
When it kept rebooting, did you try booting into the bootloader at all?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I sure tried to get into recovery but wouldn't work. Just kept rebooting. I had a nandroid backup done a day before but the phone would not stay powered on for long enough to do anything. It was the equivalent of having no battery left and phone just shut down and attempted to reboot constantly. I took out the motherboard and played around with the button before I went out to repair it but it was the same results. If I "massaged" the button then maybe the phone would get past the Chroma logo and get into the OS, but as soon as I attempted to touch the power button again it would reboot.
I tried reviewing the old motherboard and unless this shop's soldering skills are top notch, I can't tell that the switch was replaced. The soldering point were identical to the volume buttons. When I questioned the store owner, he stated they are that good with their infrared soldering He took out a package of 3 Nexus 5 switches and one was missing... meaning he installed it.
I highly doubt it was OS related. If you brick a phone when flashing, then it would just be constantly in a boot loop, right? I know I can easily go into recovery and flash whatever .img I need to, but this was just nonstop reboot and different times

Bootloop even inside bootloader

Guys I really need your help, my nexus is boolooping even if i enter the booloader screen, I cant get to the recovery before it reboots, nor flash it with fastboot....
What should I go?
Thank you so much for your help,
Rob
PS another weird thing, it only does that when connected to the usb cable, when it's not, it's as good as dead...
Sounds like you may have a problem with the power button which is causing the bootloop.
audit13 said:
Sounds like you may have a problem with the power button which is causing the bootloop.
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Click to collapse
I'm afraid that you are right...I guess there is no way out than to bring it to a LG point and beg for their mercy, right?
If it's not under warranty, you could have a local repair shop replace the button. If you're good at soldering, you could do the replacement yourself.
Before repairing the button, you could try this: remove the motherboard from the phone, clean around the power button using pure alcohol, quickly press and release the button several times in a row using more pressure than normal, put it back in the phone, and try to boot it. I did this on a couple of Nexus 5 phones and they continued to work for months before they were sold.

Nexus 5 new screen is not working anymore

Hello,
I had an accident and after that my Nexus 5 screen was broken. So I decided to buy an new one from Amazon (~60$) and I tried to replace the screen on my own.
Yesterday I replaced the screen with a YT-Video, then I charged my Nexus 5 an the "Charging-Symbol" showed up.
After that I left the house for 2 hours and when I came back (I left the Nexus at home for charging ofc.) I tried to turn on the phone and nothing happened.
Then I tried to press power and volume down to get into the boot-menu and this also worked and the screen showed everything perfectly (!) and then I tried to start my handy from the boot-menu.
Until then everything has worked well but during the start progress I noticed that the (starting-)animation is really slow and laggy, so I decided to try to reboot my phone by holding power off for around 10 secs.
I tried to start my phone one or two times more and tried to get into the boot-menu, restart bootloader, etc. and then I realized that my phone didn't even want to work anymore. I could(and can) neither get into the bootmenu nor simply start it...
Do you have any ideas?
What suprised me the most is that it stopped working so quickly, so I concluded that I replaced the screen right but anything else went wrong...
Please help me :/
PS:
USB-Debugging is turned off and I cant access my phone with my pc or anythin else
Leave the phone on the charger for about an hour and then try to get into the bootloader.
When my phone is in the process of booting and I force it to power off by holding down the power button, it will not power up until I either leave it on a charger for a bit or leave it power off for a bit, usually 5 to 20 minutes.
audit13 said:
Leave the phone on the charger for about an hour and then try to get into the bootloader.
When my phone is in the process of booting and I force it to power off by holding down the power button, it will not power up until I either leave it on a charger for a bit or leave it power off for a bit, usually 5 to 20 minutes.
Click to expand...
Click to collapse
Thanks, now I could get into my phone and enable USB-Debugging with much lock D)
My problem is, that my phone runs very unstable and shuts down often so I can't really work with it.
Do you know any solution and the more important question:
How can I save my data? I think, that I can save it anyhow if I enabled USB-Debugging with the bootloader and a pc, can't I?
Yes, you could pull the data from the phone using ADB commands.
You could also flash twrp to the phone. Once flashed, you could boot into twrp, mount the data partition, and copy data from the phone to the computer.
You could also use twrp to create a nandroid backup for safekeeping.
Is it possible that there is a loose connection in the phone? Have you tried disassembling and re-assembling?
audit13 said:
Yes, you could pull the data from the phone using ADB commands.
You could also flash twrp to the phone. Once flashed, you could boot into twrp, mount the data partition, and copy data from the phone to the computer.
You could also use twrp to create a nandroid backup for safekeeping.
Is it possible that there is a loose connection in the phone? Have you tried disassembling and re-assembling?
Click to expand...
Click to collapse
I have now moved on!
My charger cabel was broken but now I got a new one!
I can start my Nexus (with some issues) and it runs but sometims it still shuts down and always when I try to plug in my cabel into the Nexus the screen gets black (but on the side you can see that the screen is light up in some way, idk...)
Is there a reason for the heating and for the shut downs? :/
I'm not sure but it seems like the screen has suffered a hardware malfunction because you can see that the backlight is on but no image.
audit13 said:
I'm not sure but it seems like the screen has suffered a hardware malfunction because you can see that the backlight is on but no image.
Click to expand...
Click to collapse
And that means what?
And can I do anything for it? Maybe flash it or something?
Reset, etc..
With a hardware failure, there's nothing that software can fix. Did you try disassembling and re-assembling the phone?
With the old screen, can you see anything on screen? Did the phone power up and charge properly? If yes, put on the old screen to test the other components to see if it charges and powers up.
audit13 said:
With a hardware failure, there's nothing that software can fix. Did you try disassembling and re-assembling the phone?
With the old screen, can you see anything on screen? Did the phone power up and charge properly? If yes, put on the old screen to test the other components to see if it charges and powers up.
Click to expand...
Click to collapse
Yeah first sentence makes sence..
I swapped software and hardware, sry
my other screen doesn't work at all, completly destroyed...
The problem is that I can't imagine what should be the failure...
And yeah, I already tried disassembling and re-assembling it...
Still same problem
I have used cheap 3rd party screens to replace a few N5 phones and they quality is very inconsistent so I wouldn't be surprised if a 3rd party screen fails after a short period of use.
audit13 said:
I have used cheap 3rd party screens to replace a few N5 phones and they quality is very inconsistent so I wouldn't be surprised if a 3rd party screen fails after a short period of use.
Click to expand...
Click to collapse
Nahh but the screen works I think..
Everything looks clear etc and the screen wasn't really cheap with 65$-70$ I guess..
I think it's something else because my phone gets really on near the CPU and this can't be because of the screen...
Where did you get the screen?
If it gets really hot near the cpu, then something else is going on. Could it be possible that there is a short-circuit somewhere?
Since the value Canadian dollar has dropped, I'm also paying about $60 for what was a $40 screen.
audit13 said:
Where did you get the screen?
If it gets really hot near the cpu, then something else is going on. Could it be possible that there is a short-circuit somewhere?
Since the value Canadian dollar has dropped, I'm also paying about $60 for what was a $40 screen.
Click to expand...
Click to collapse
Yeah, I also thought about a short-circuit but I don't know how I can test this.
When I try to start my phone it fails like 4-5 times and then it works most of the time. The fail looks the following:
The "Google" logo appears and then suddenly the screen gets black, but not the "out"-Black (so that screen it out), I mean the "on, but black"-Black (hope u can understand.. xD)
During this 4-5 Tries my phone feels like 40°C-50°C (sry im from Germany, idk the conversion to °F value.. )
After this (I got the phone running one time for about 20 minutes) the phone doesn't heat up so much, if it starts right I think that the temparatur problem is over, but there is still the problem (also if the phone is running for 20 minutes) that it suddenly shuts down... :/
Sorry, idk much about canadian dollar, like I said im from germany and I payed around 65€
Google says, that this is around 67 (US-Dollar)
I don't know what to suggest other than either getting a new battery or new screen. Both items can be very expensive.
audit13 said:
I don't know what to suggest other than either getting a new battery or new screen. Both items can be very expensive.
Click to expand...
Click to collapse
Mhh, ok :/

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