Hello Everyone,
I'd be eternally grateful for any technical advice and wisdom anyone that can help with my issue! I have a previously rooted phone that I have to return for a warranty, but the bootloader is unlocked and I can't lock it again.
Here is the problem, my phone completely shuts off about 10 seconds after the screen turns off. It's a full shut down, not just the screen not turning back on.
Some other symptoms:
My phone won't power on while it's plugged into the wall outlet. I have to remove it from the charger for it to turn on. But it will charge while the phone is ON and I plug it into the wall outlet afterwards.
My phone will automatically shut off when I plug it into any USB cable connected to a computer that's on (however, it doesn't automatically shut off if I plug it into the wall charger while it's on)
When I press power and volume down for ODIN or volume up + volume down for the bootloader screen, both screens will only show up briefly, then the phone will immediately shut down. I can't access either menus.
I have tried swapping out my battery with my wife's, and it does the same thing. Her phone works perfectly fine with my battery, mine doesn't work with either. (We have the same phone).
I rooted my phone a little less than a year. It became unrooted quite a while back when I accidentally ran a stock update. I never messed with it since. I'm EXTREMELY rusty with rooting and custom firmware and flashing, etc., so I apologize in advance.
I'm terrified because I'm sending out my phone under that Samsung warranty because all of my tech sense tells me there's a hardware issue going on; it's not my fault. However, aren't they going to see the big "Unlock" icon under the google logo when they get my phone, and immediately say I have a voided warranty? The representative said they'd charge me $300 if they phone was "damaged".
I almost wish my phone were a complete brick and wouldn't turn on at all. But at this point without access to a bootloader menu and my phone being unrooted and not able to work with it on my computer, I'm not sure what I can do.
It's already restored completely to factory defaults through the android interface. But that "unlock" icon is still there when it boots.
Anyone have any advice for me at all? Again, if my terminology is off or I'm not being clear in some way, I apologize. Let me know and I'll clarify and/or give any more information required.
I have about three days to figure this out before the prepaid shipping box and my new phone gets here.
Thanks so much in advance.
Sincerely,
Darkencypher
Just for clarification, its the Samsung Galaxy Nexus SCH-I515.
Thanks
Darkencypher
Last chance
As I'm running short on time before my new phone gets here, I figured I'd give it another shot at seeing if anyone out there knows how to help me.
I'm nervous that the "unlock" logo that appears below the Google logo when I boot my samsung galaxy nexus means that my warranty is void. I was able to restore it back to factory defaults, but I can't remove that "unlocked" icon because the phone is so severely disabled in its current state do to some hardware problem that keeps it shutting off.
I'd settle for anyone even knowing how to turn my phone into a paperweight at this point. I'd rather it not turn on at all when they get it lest they see I've unlocked my phone and void my warranty even though I'm certain I have a hardware problem due to manufacturer defect.
Also, on a side note if anyone reads this and knows a little bit more about troubleshooting phones based on symptoms: I downloaded a program called Wake Lock and set it to keep the CPU running in the background even when the screen is off. It doesn't appear to shut off anymore when the screen turns off.
Thanks again,
Darkencypher
Related
I have a fuze that took a (pretty light) drop, and now it won't power on. When it's plugged in it actually powers itself on, without pressing anything, but all it does is power up to the white screen where it says ATT world phone, then it powers off, and keeps doing it over and over again. EDIT: I can get into the bootloader screen, but a soft reset from there creates same looping problem
This actually happened before, but i changed the battery and it worked again. Now i must think it's something in the phone that is doing it. It's under warranty from ATT, so i could probably exchange it, but i would lose some important info in the phone, and i worry they will see my custom ROM etc and may try to void my warranty and charge me for the replacement.
Any help appreciated!
Hi,
I was just wondering if anyone can give me any pointers on what I could do.
I don't own the device since its my girlfriend's, but her phone is refusing to turn on, tried getting into the bootloader by pressing volume down and power - nothing. This happened after she left it in her locker at work with no problems and upon returning she found it like this.
Charging it up with battery plugged in does nothing, red led shows for about 5 secs then it turns green indicating the battery is charged? Tried taking the battery out and tried to power it from mains, nothing.
When I plug the phone into my computer it does show in devices and printers as a android phone so something must still be working.
Is there any way I can flash a new RUU this way or access adb? I've tried installing the drivers but when searching for devices it says not found.
She didn't let me root the phone when she first got it so it is covered under warranty, however when we phoned HTC to process a repair we told them about a screen crack which she incurred MONTHS ago, but they are now saying she has to pay for the screen to be fixed for the phone to be fixed under warranty even if we don't want it fixed? They can't even tell us how much it would cost either because they have to see it to get a quote :/
Needless to say I'm not very happy with HTC right now and not even sure if they are allowed to do this.
Is there anything I can do to see if I can sort the phone, or do we have to chalk up at least £27 for courier costs?
Cheers
cmonthegas said:
Hi,
I was just wondering if anyone can give me any pointers on what I could do.
I don't own the device since its my girlfriend's, but her phone is refusing to turn on, tried getting into the bootloader by pressing volume down and power - nothing. This happened after she left it in her locker at work with no problems and upon returning she found it like this.
Charging it up with battery plugged in does nothing, red led shows for about 5 secs then it turns green indicating the battery is charged? Tried taking the battery out and tried to power it from mains, nothing.
When I plug the phone into my computer it does show in devices and printers as a android phone so something must still be working.
Is there any way I can flash a new RUU this way or access adb? I've tried installing the drivers but when searching for devices it says not found.
She didn't let me root the phone when she first got it so it is covered under warranty, however when we phoned HTC to process a repair we told them about a screen crack which she incurred MONTHS ago, but they are now saying she has to pay for the screen to be fixed for the phone to be fixed under warranty even if we don't want it fixed? They can't even tell us how much it would cost either because they have to see it to get a quote :/
Needless to say I'm not very happy with HTC right now and not even sure if they are allowed to do this.
Is there anything I can do to see if I can sort the phone, or do we have to chalk up at least £27 for courier costs?
Cheers
Click to expand...
Click to collapse
Could you just send it and say the screen got cracked in the post
Sent from my HTC Desire S using xda app-developers app
So it seems my phone has become a shiny paperweight. The thing is, I don't really understand why it happened. I've been reading how other people arrived at the same situation and although some symptoms are similar, I didn't do any of those things. I wasn't flashing anything, I didn't drop the phone etc
This is what happened: about 24 hours ago, I was using my phone as a GPS (google maps and waze) when it froze. No biggie, it had happened a few times before so I pulled out the battery, waited a few minutes, put the battery back and pressed the power button. The phone started as usual, it got past the HTC splash screen, the boot animation started. A few seconds (maybe 5) into the boot animation, out of reflex, I pressed the power button to turn off the screen. Don't ask why, dunno. As I've said, reflex. So the screen went black. And it stayed that way.
Since then I've been trying to bring it back to life. No luck yet. Here's the status of the phone:
Battery is not empty - when my phone froze yesterday it was about 80% full. I tried a different battery, no change
When I plug in the USB cable to charge it, the orange/green LED that usually lights up, well... doesn't
When I press the power button, the screen backlight turns on for 2 - 3 seconds, then turns off. Pressing VolDown+PWR does the same thing. I know it seems like a battery issue, but I'm pretty sure it isn't
The computer does not see the phone anymore when connected through an USB cable. 'adb devices' doesn't return anything and I don't see anything in the Device Manager (I was hoping for a QHSUSB_DLOAD but no such luck...)
The phone is a HTC Sensation 4G, HBOOT 1.17 (I think), S-OFF, rooted, was running InsertCoin 3.4.6/Android 2.3.5. As I've mentioned, I wasn't doing any of the things that usually lead to a bricked phone like trying to S-OFF/S-ON, flash a ROM etc. I'm currently reading the internets in an attempt to figure out what went wrong and how to fix it. These are the questions I'm trying to get an answer for:
When the phone boots, is it not in read only mode? At least when it gets to the boot animation part.... And if so, even if the power button is pressed... shouldn't the phone just turn off and that's it?
Since the phone seems to be as responsive as a... well, brick... If I send the phone to HTC to repair it, will they be able to tell it was S-OFF and all that?
Does this sound like something that JTAG could fix?
Thanks in advance for any help or info.
stealth.kid said:
So it seems my phone has become a shiny paperweight. The thing is, I don't really understand why it happened. I've been reading how other people arrived at the same situation and although some symptoms are similar, I didn't do any of those things. I wasn't flashing anything, I didn't drop the phone etc
This is what happened: about 24 hours ago, I was using my phone as a GPS (google maps and waze) when it froze. No biggie, it had happened a few times before so I pulled out the battery, waited a few minutes, put the battery back and pressed the power button. The phone started as usual, it got past the HTC splash screen, the boot animation started. A few seconds (maybe 5) into the boot animation, out of reflex, I pressed the power button to turn off the screen. Don't ask why, dunno. As I've said, reflex. So the screen went black. And it stayed that way.
Since then I've been trying to bring it back to life. No luck yet. Here's the status of the phone:
Battery is not empty - when my phone froze yesterday it was about 80% full. I tried a different battery, no change
When I plug in the USB cable to charge it, the orange/green LED that usually lights up, well... doesn't
When I press the power button, the screen backlight turns on for 2 - 3 seconds, then turns off. Pressing VolDown+PWR does the same thing. I know it seems like a battery issue, but I'm pretty sure it isn't
The computer does not see the phone anymore when connected through an USB cable. 'adb devices' doesn't return anything and I don't see anything in the Device Manager (I was hoping for a QHSUSB_DLOAD but no such luck...)
The phone is a HTC Sensation 4G, HBOOT 1.17 (I think), S-OFF, rooted, was running InsertCoin 3.4.6/Android 2.3.5. As I've mentioned, I wasn't doing any of the things that usually lead to a bricked phone like trying to S-OFF/S-ON, flash a ROM etc. I'm currently reading the internets in an attempt to figure out what went wrong and how to fix it. These are the questions I'm trying to get an answer for:
When the phone boots, is it not in read only mode? At least when it gets to the boot animation part.... And if so, even if the power button is pressed... shouldn't the phone just turn off and that's it?
Since the phone seems to be as responsive as a... well, brick... If I send the phone to HTC to repair it, will they be able to tell it was S-OFF and all that?
Does this sound like something that JTAG could fix?
Thanks in advance for any help or info.
Click to expand...
Click to collapse
It reminds me Desire S problem - fried emmc chip... If your phone has no valid warranty, I'm suggesting to see phone's internals and inspect emmc chip.
The phone still has warranty, I will try to have it repaired/replaced. The only thing I'm concerned about is the fact that it was S-OFF and running a custom ROM... And I don't have the knowledge or equipment to try to take it apart and fix it myself
If you have warranty just use it they won't be able to ckeck if phone was unlocked or not since it can't boot up.
So basically, I fell asleep and left my phone charging and when I woke up, the green full charge light was on but nothing made the phone turn on. I tried holding the power button for 30 secs, holding the power and volume down button for awhile, and basically all sorts of button configurations but nothing seems to work. The light stayed on for a couple hours until I'm assuming the phone died. I spoke to a samsung employee and after I told him about the root, he said that the samsung had some kind of ota update that kinda bricks a rooted phone and that I'm basically screwed. Im not sure if that was just him being a samsung employee or not, but either way I'm sure it has something to do with it. Is there any way I can completely reset the firmware in it so I can at least use it again? I plugged it into my wall charger and computer with absolutely no sign of life. This seems like a very hard brick that most likely is the end for the phone, but before i go spend 200 dollars on a phone upgrade, is there anyway for me to get the phone working? Or on? Any help or advice is appreciated, thank you.
Hi. My close friend has this issue. I'm posting this because she can't figure it out by herself. A month ago, her phone downloaded an update and she installed it. Since then, the phone has restarted by itself without any reason, just random restarts and the frequency of restarts was more frequent with each day. Fast forward to this day and the phone is constantly turning up and shows the POCO logo and restarts by itself. This loop is not ending until the battery is completely dead. When trying to access fastboot or recovery mode, she can get there but only for few seconds (until the device restarts again) which is not enough time to make any changes / factory reset. She did not accessed developer tools in system, so the bootloader is still locked. Holding down power button does nothing. ONE SINGLE UPDATE screwed up whole phone. Can't do ****. There's no SD card or SIM card in the slot. Is there any "hack" to stop the phone from restarting itself? Note when the battery is completely empty and she plugs the charger, the whole nightmare starts again. I'm lost. Did you guys have any ideas what to do? Or is the repair centre only solution? (She cracked glass of the display, i'm not sure if that voids warranty. [it's not glass COVER, it's the glass which is part of the display])
Is this device unlocked? If not, then RMA.
If it is, my best guess is to get the device into recovery (or fastboot?) and immediately connect to PC.
If it holds, leave it there as it will charge, although at much slower rate.
When charged, use TWRP to try to reboot to system.
If it doesn't work, then factory reset.
Sadly, i can not get to recovery because in about 2 seconds the device will reboot. There's literally no time to make any changes - factory reset. Also the device is not unlocked. I hope RMA accept the phone even though it has cracked screen . Thanks for response anyway
Then RMA it is. If you're in EU they'll have to take it, even with the cracked screen.
But does the reboot happen even when connected to PC? Two seconds is enough to plug it in if you're fast...
Yeah, we tried every possible idea we can think of. Pressing the toggle button from different angles with different intensity to make sure it isn't stuck inside, covering up the proximity sensor (yeah makes no sense but even that we tried, lol). Tried with connected to PC as with classical charging brick. No change. Back in those days where smartphones doesn't have unibody construction and you were able to take down the back cover and remove battery it was way simple. Nowadays it's not possible to stop the phone from booting itself until battery is completely empty. My friend says the problem started about month ago, when the phone annouced that there is an update available so she downloaded it and installed it. Before that, there was no problem with the phone whatsoever. Maybe it's caused by some kind of virus but IDK which apps she was using. She didn't have rooted phone not unlocked bootloader in developer tools. Also i googled that it may be caused by "Airtel Thanks" app which she didn't have installed aswell. I will keep this thread updated as what happend to the phone cause i'm also interested what went wrong and to help future users who will struggle with this problem a solution. Thank you.
CaptainFedora, did you solve the problem? I have the same issue...
Yeah, actually. Sorry for not posting the answer although it was definitely her fault. It was the power button being pressed down (which made continuous bootloop). But the button was somehow pressed deep into the phone's body. So complete dissasembly was needed.
Btw. my friend lives in other country so we discussed this problem over internet. If i could have the phone physically with me i would definitely know what was the problem.
Hi.
Yesterday I had the same problem, the device kept restarting every 10 seconds, it didn't even come to any screen besides the first one with the POCO logo in yellow.
Things I tried that did NOT work:
restart
hard restart
fastboot (it did enter the fastboot mode, but only showing the picture of the 2 robots and after 10 seconds restarting again to the POCO logo image)
plug it to power
plug it to computer
After 3 hours of continuous restarting and trying anything I could find in the internet and I could imagine of (except extracting the battery because it seemed complicated and difficult to revert), I tried randomly something that miraculously worked...don't ask me why.
pressing the power button shortly and quickly around 30 times (it might have worked after 10 or 20, but I just kept doing it a little longer
Afterwards it just started as if nothing had happened...doesn't make any sense, but I just wanted to tell you in case you are in a similar situation and desperate to not lose all the images and videos as I was yesterday.