[Q] Encryption broke my phone - Moto G Q&A, Help & Troubleshooting

Hi, I got Motorola Moto G, original system, no root. I just encrypted my phone, process most probably finished without problems - I stopped watching the phone on around 90%. Then it restarted, boot animation, "enter your password to decrypt the phone", I type it in, green robo shows for 1 second and then black screen (backlighted) :/ After couple hours nothing changes.
If I type wrong password, phone ofc doesn't accept it. Computer sees device, but I can't access it. When I turn off the phone by pressing POWER for long time, it just resets and goes back to asking for passwod again.
Please help me recover my data...
EDIT
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"

I see that probably all users who got this problem have Motorola Moto G too. Mostly people who use CM and tried to encrypt phone too.
I downloaded Android SDK, fastboot.exe tool sees my phone in this state. Not sure if it can be used to do something useful....
adb.exe doesn't see device

bump :crying:

So, I left the phone in black screen step over night. Battery ran out. I tried turning it on/off, entering fast boot mode, but nothing happened, then connected to USB. LED turned on for a while, screen too, showing battery with 0%. But now nothing again. Just black or off, not sure. Can't do literally anything, I tried pressing different keys for minutes and changing USB slot.
EDIT
nevermind, fixed battery problem, Moto G with no power needs normal charger or much longer time on USB

phantom_gopher said:
Cut...
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
Click to expand...
Click to collapse
Dunno if this can help (and sorry for the grammar but i'm not english and i really suck at it), but for me it's normal to see "no command" on the recovery, to see the recovery commands you just need to:
(Token from Customer Help Motorola):
1. Go in fastboot mode.
2. Select the voice "Recovery".
3. Now the phone'll show motorola's logo and then the android bot with the exclamation mark.
So now, you have to press VOL UP for 10-15 seconds. while pressing it, press and release the POWER button.
U should now see the voices in the recovery.

phantom_gopher said:
So, I left the phone in black screen step over night. Battery ran out. I tried turning it on/off, entering fast boot mode, but nothing happened, then connected to USB. LED turned on for a while, screen too, showing battery with 0%. But now nothing again. Just black or off, not sure. Can't do literally anything, I tried pressing different keys for minutes and changing USB slot.
EDIT
nevermind, fixed battery problem, Moto G with no power needs normal charger or much longer time on USB
Click to expand...
Click to collapse
If you can get the phone to be recognised try reflash firmware
Sent from my Moto G using XDA Free mobile app

Thanks for replies. Menu in recovery mode lets me wipe all data, so that's last thing I want to do, but I guess I will have too soon :/
About flashing firmware - from what I've read, encrypted data on phone is protected by password and some kind of encryption key/file. Reflhasing would cause permanent lose of that key and thus whole encrypted data.
The only solution I guess is copying that key on PC. Copying encrypted data if possible, and decrypting on PC using some tool, as Android is open source, so it shouldn't be a problem to extract it's decryption mechanism and run it on PC.
OR copying key to PC, reflashing phone, copying back key and praying this time system will start.

Well what's more important I working phone or a few apps??
If you need to get data off the phone maybe using a otg cable and using the file manager in recovery to copy it all over to the USB otg but as far as that I think your gunna have yo count your losses and learn not to encrypt your phone lol....
Sent from my Moto G using XDA Free mobile app

ME TOO!!!
phantom_gopher said:
Hi, I got Motorola Moto G, original system, no root. I just encrypted my phone, process most probably finished without problems - I stopped watching the phone on around 90%. Then it restarted, boot animation, "enter your password to decrypt the phone", I type it in, green robo shows for 1 second and then black screen (backlighted) :/ After couple hours nothing changes.
If I type wrong password, phone ofc doesn't accept it. Computer sees device, but I can't access it. When I turn off the phone by pressing POWER for long time, it just resets and goes back to asking for passwod again.
Please help me recover my data...
EDIT
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
Click to expand...
Click to collapse
Same happened to me...couldn't even do a factory reset. I had to get a new phone. I was so mad!!! Now I have a Sony Xperia phone. I just bought it outright so I wouldn't be stuck in a plan.

Related

Dead photon?

Hello, my Photon started acting up really weird. First of all, it was really slow. I thought it's because I had like 150MB left and it was nearly full data-wise. However, I erased most of the data, and left it with 3GB left. Didn't work and it got worse.
I have these stripes around the display (just at sides, not at middle), while phone is turned on. Doesn't matter if in system, or at boot logo. Doesn't matter, because whenever I get to system, I can be in system for like 1 minute, then every application starts crashing (Apex launcher, Google play, whatever you pick) and I basically can't get anywhere. Also if I go to sleep mode, phone is basically dead and it's pure luck when I will turn on phone again. I am trying every few minutes and it's worthless, because any time I get to system anyway, I crash after few seconds.
What to do? I was planing to install custom ROM yesterday, but never got to that, because this all started to act up. So what should I do? Reset system? Any other ideas? Is phone dead?
Sorry for bad english, no bully please.
Thanks in advance
Update - now when I am trying to start up my phone, I have just black screen with white lines in the middle. Then phone shuts down. I will give more info when I will be at home and can get phone on charger
Well definitely try to charge the device up. You might try re-flashing the stock ROM using RSD Lite... Although from your description I fear your issue may be hardware related.
Could turn device on. Apparently that black screen with white lines was just discharged phone. When I put it on charger, I could again boot into system and it was working until I pressed power button to go to sleep mode and phone is again dead. Will try to flash RSD Lite later today and will post what happened
kanek06 said:
Could turn device on. Apparently that black screen with white lines was just discharged phone. When I put it on charger, I could again boot into system and it was working until I pressed power button to go to sleep mode and phone is again dead. Will try to flash RSD Lite later today and will post what happened
Click to expand...
Click to collapse
Charge the device as much as you possibly can before doing anything with RSD. Ideally you should have at least 50% battery in the device when flashing anything.
This is really miserable. I can't really get into bootloader. Because phone after that 'crash' or whatever you want to call it is dead and I can't even see if it's turned on or not. Basically I am randomly waiting when it's gonna restart and then I just get into system. Even if I fully discharge it, it will have black screen with white lines first, it flashes quite couple times and then it will finally boot into system. Also I remember it was ***** in past to get into recovery. Can I do anything from system? Because as soon as I don't turn off my screen by power button, phone is working, though it has those lines on side of LCD (I will try to borrow camera from someone and post it here today).
I set automatic turning screen off for 10 minutes and I am really careful about pressing power button. Sucks there is only option for just 10 minutes, so I have to tap on screen at least for once every 10 minutes or I will not have working phone. **** my life, really.
kanek06 said:
This is really miserable. I can't really get into bootloader. Because phone after that 'crash' or whatever you want to call it is dead and I can't even see if it's turned on or not. Basically I am randomly waiting when it's gonna restart and then I just get into system. Even if I fully discharge it, it will have black screen with white lines first, it flashes quite couple times and then it will finally boot into system. Also I remember it was ***** in past to get into recovery. Can I do anything from system? Because as soon as I don't turn off my screen by power button, phone is working, though it has those lines on side of LCD (I will try to borrow camera from someone and post it here today).
I set automatic turning screen off for 10 minutes and I am really careful about pressing power button. Sucks there is only option for just 10 minutes, so I have to tap on screen at least for once every 10 minutes or I will not have working phone. **** my life, really.
Click to expand...
Click to collapse
Why can't you turn the phone off and charge it while off, or boot to recovery and charge the phone in recovery?
arrrghhh said:
Why can't you turn the phone off and charge it while off, or boot to recovery and charge the phone in recovery?
Click to expand...
Click to collapse
About charging it while turned off - Can't because when I try to turn it on again, it's roulette when I get finally bootloader logo and not black screen with white stripes.
And boot to recovery. Is it possible to like download some command prompt application and boot to bootloader from there? I know when I had my G1 (and when I actually understood android ) you could boot to recovery or bootloader via console. I have astro installed on phone, so downloading some console application and installing it shouldn't be problem.
Btw as we are speaking, I tried to call someone and I basically get same thing like when I am going to sleep mode, I get black screen and now I am just waiting, when phone will eventually want to restart itself.
kanek06 said:
About charging it while turned off - Can't because when I try to turn it on again, it's roulette when I get finally bootloader logo and not black screen with white stripes.
And boot to recovery. Is it possible to like download some command prompt application and boot to bootloader from there? I know when I had my G1 (and when I actually understood android ) you could boot to recovery or bootloader via console. I have astro installed on phone, so downloading some console application and installing it shouldn't be problem.
Btw as we are speaking, I tried to call someone and I basically get same thing like when I am going to sleep mode, I get black screen and now I am just waiting, when phone will eventually want to restart itself.
Click to expand...
Click to collapse
Still sounds like some sort of a hardware issue, is the phone new to you?
You can certainly force bootloader mode, in several ways. When it's off you can hold power + camera and it will give you a choice of what to boot. When it's in Android you can do "adb reboot recovery" or "adb reboot bootloader" depending on where you want to end up. There are various apps which can also do this for you, if you are on the stock ROM but rooted.
arrrghhh said:
Still sounds like some sort of a hardware issue, is the phone new to you?
You can certainly force bootloader mode, in several ways. When it's off you can hold power + camera and it will give you a choice of what to boot. When it's in Android you can do "adb reboot recovery" or "adb reboot bootloader" depending on where you want to end up. There are various apps which can also do this for you, if you are on the stock ROM but rooted.
Click to expand...
Click to collapse
Phone is not new. I bought it used about one year ago.
I am not entirely new to android, but I didn't have android phone for 2 years and then I got this one. So I am really pretty **** with android atm
I will try reboot to bootloader from some console application.
I am rooted, opened bootloader, stock rom
Finally got into recovery, what now?
Also, when I once booted to system, I downloaded some root checking app, and root apparently isn't here. Well cornholio told me it is rooted back when I gave him my phone to perform sim card mod, but whatever. However, I am in recovery, but device is not detected by RSD Lite.
kanek06 said:
Finally got into recovery, what now?
Also, when I once booted to system, I downloaded some root checking app, and root apparently isn't here. Well cornholio told me it is rooted back when I gave him my phone to perform sim card mod, but whatever. However, I am in recovery, but device is not detected by RSD Lite.
Click to expand...
Click to collapse
Well reading back thru this thread, I was suggesting RSD Lite back to stock. I'm not really sure what you want to achieve tho, what your "final" goal is here.
I'm not even sure what kind of recovery you are booted into - stock recovery? CWM?
Either way, if you want to RSD the phone back to stock, you need to boot into fastboot/bootloader mode - not recovery. Just make sure the phone is charged up as much as possible before flashing in RSD.
Oh, sorry - misunderstanding from my side, thought I can switch to fastboot from recovery, oh well.
Also yeah, stock recovery.
To spread more facts - in case somebody would have similiar problems, when I try to just turn phone on, I have zero success what so ever. There's just this blank black page flashing every few seconds. However, when I remove back cover, I somehow force phone to load to bootloader logo, then I finally get chance to force phone to get to recovery. I will try to get to fastboot
kanek06 said:
Oh, sorry - misunderstanding from my side, thought I can switch to fastboot from recovery, oh well.
Also yeah, stock recovery.
To spread more facts - in case somebody would have similiar problems, when I try to just turn phone on, I have zero success what so ever. There's just this blank black page flashing every few seconds. However, when I remove back cover, I somehow force phone to load to bootloader logo, then I finally get chance to force phone to get to recovery. I will try to get to fastboot
Click to expand...
Click to collapse
Not sure if stock recovery has adb enabled, but if you have adb you can 'adb reboot bootloader'.
Otherwise do the power+cam trick I mentioned earlier.
http://i.imgur.com/3XYLngJ.png
kanek06 said:
http://i.imgur.com/3XYLngJ.png
Click to expand...
Click to collapse
Did you remove the getvar lines from the xml file...?
Yes
Weird. I only recall seeing that when people were trying to downgrade... but you are flashing 4.1.2.
The phone is in fastboot mode? What happens when you click "show device"? The "Device Properties" section is eerily empty.
I know it sounds shady, when I am coming back here again in few weeks, just been a bit busy lately, sorry about that.
However, somehow I got phone to flash it. The white graphical lines on sides dissapeared, however I got some new bug - I can't use phone in portrait mode, just in landscape - aka I need to swipe keyboard to have phone working. Also, that thing when phone completely stops working now occurs only when I am in that portrait mode, but I can restart phone this time.
When I finished this, it was midnight so I went to bad, so I tried to set up alarm, if it's gonna randomly shutdown like before and unfortunately, yes it did. I was waken up with this classical white line graphical bug black screen and had to reboot the phone. Oh well, managed to boot to system and it takes 5 minutes to fetch sim card (I have sim card mod from cornholio) and as I said, those white lines on side aka mysterious graphical bug is back.
Unfortunately for me, starts looking like real hardware issue now

LG G Flex 2 stuck in Fastboot mode

I was copying a movie onto my H950 when it started to take a long time. I was in a rush so I canceled the file transfer and waited for the computer to finish prompting me about the cancellation. I then unplugged the phone from my computer and noticed that the charging light was still on. I then noticed the phone wouldn't wake up when I pressed the power button. I held the power button and the volume down button to do a hard reset but after the LG start up screen all I got were some random numbers in brackets and "Fastboot mode started" in small text at the upper left hand corner of the screen. The numbers tend to change from time to time.
I have done multiple resets, let the battery die all of the way, recharged all of the way, factory data reset and nothing has changed a thing. When I boot it into download mode it sits there for a minute and by the time the computer sees that it has been plugged in the phone goes back to the black screen with the "Fastboot mode started" text. The computer also only recognizes it as Android Bootloader Interface in the device manager.
It is recognized by the "fastboot devices" command but thats about all I have been able to get out of it. It wouldn't accept flashing a new system image on it either. Please tell me there is still hope. I cant wrap my head around how something so normal could have caused this to happen. It has been rooted for around 6 months and I haven't done anything to the phone sense. I cant even remember what version I was running. I would greatly appreciate any help or advice.
somehow corrupted the laf partition maybe !!
try :
1. fastboot continue
2. fastboot reboot
if it does not work contact LG
i have the same problem with the same variant . tried everything but the kitchen sink .
took it to LG Romania but because its an US device they could not help .

Bootloader exception for SM-G930F

Hello,
Yesterday, while my phone was in idle, it turned off and rebooted on the classic red writing on black screen error.
I realize that there are many bootloader exception topics, but I searched and the only one topic I found was on a polish android forum, which I had to translate and that could not help me.
That because the exceptions may be many but I found that error only once.
The error is:
Code:
Bootloader exception
[RST_STAT = 0x1000000]
Exception: do_handler_sync: DABT_EL1(esr: 0x96000010)
pc: 0x8f0221b4 lr:0x8f022170 sp:0x8f10fe60
Phone is stuck in that screen until the battery dies.
I tried to get into download mode (to flash a new bootloader) but every combination doesn't work, it just turn off the screen and then after 30 seconds - 1 minute it reappears.
I read online that may be a mobo issue.
Is there any way to recover the phone, put it in download mode or at least recover the data there's inside?
Thanks for the support
Also having same issue
Have you managed to find a solution to this? I am having the same issue, and this is the only thread I can find which matches what my phone is doing.
Same as you, I haven't recently done anything to modify the firmware, I woke up this morning to find the exception text, and when rebooting via the Home + Power + Volume Down combination it jumps me straight to the same exception screen with no boot logo.
Hopefully there's some information around that can resolve this, but unfortunately I currently can't find it
Strongo said:
Have you managed to find a solution to this? I am having the same issue, and this is the only thread I can find which matches what my phone is doing.
Same as you, I haven't recently done anything to modify the firmware, I woke up this morning to find the exception text, and when rebooting via the Home + Power + Volume Down combination it jumps me straight to the same exception screen with no boot logo.
Hopefully there's some information around that can resolve this, but unfortunately I currently can't find it
Click to expand...
Click to collapse
No, unfortunately my phone is still stuck on that exception red text (not a single green one like the one i found online).
I bought a cheap USB Jig, trying to force the phone in the download mode but it doesn't work, my guess is that since the phone doesn't actually turn off, it can't "jump-start" on that mode (with the Jig).
Online I found that people just kept pressing the Vol Down + Power + Home and "eventually" (after 100+ tries) the download mode happens, but I doubt that's in my case.
The only solution I could find that could help me in the future is that 1. Phone is dead, eMMC and motherboard cannot start. 2. Since the phone could be (difficultly) tore down, the best bet is that you find a data recovery center (not Samsung since as I found out they don't do data recovery, but they simply change everything giving you a new phone basically or they change the motherboard, so deleting everything) or a data recovery specialist so that you could disassemble the phone, remove the memory, and read the content on a chip reader.
In this case maybe there's a chance to recover the simple data you have (photo, video, music, documents and something else that has a recognizable header) but probably everything else is lost.
I would be more than happy to be proven wrong since I'm not an expert but it's been 2 weeks and I received no answers.
Iztooi said:
Hello,
Yesterday, while my phone was in idle, it turned off and rebooted on the classic red writing on black screen error.
I realize that there are many bootloader exception topics, but I searched and the only one topic I found was on a polish android forum, which I had to translate and that could not help me.
That because the exceptions may be many but I found that error only once.
The error is:
Code:
Bootloader exception
[RST_STAT = 0x1000000]
Exception: do_handler_sync: DABT_EL1(esr: 0x96000010)
pc: 0x8f0221b4 lr:0x8f022170 sp:0x8f10fe60
Phone is stuck in that screen until the battery dies.
I tried to get into download mode (to flash a new bootloader) but every combination doesn't work, it just turn off the screen and then after 30 seconds - 1 minute it reappears.
I read online that may be a mobo issue.
Is there any way to recover the phone, put it in download mode or at least recover the data there's inside?
Thanks for the support
Click to expand...
Click to collapse
Morning.
The way out of this is to flash either the firmware that is on your phone or just the bootloader file (BL) from that firmware. Both options are done via Odin with your phone in download mode. So just to be clear, Download Mode is availble before the phone looks at the boot partition.
So, hold volumedown+home+power (press and hold the power button last in this sequence).
You may notice that your phone won't go into downlaod first time but it should not take more than 3/4 attempts. Do Not release the buttons until Downlaod Mode appears, no matter how many attempts it takes. Keep them pressed the whole time even when it's powering off and on, this is the part people do wrong.
cooltt said:
Morning.
The way out of this is to flash either the firmware that is on your phone or just the bootloader file (BL) from that firmware. Both options are done via Odin with your phone in download mode. So just to be clear, Download Mode is availble before the phone looks at the boot partition.
Click to expand...
Click to collapse
Hello,
The idea was to flash something on my phone to restore it, but download mode isn't available for me
So, hold volumedown+home+power (press and hold the power button last in this sequence).
You may notice that your phone won't go into downlaod first time but it should not take more than 3/4 attempts. Do Not release the buttons until Downlaod Mode appears, no matter how many attempts it takes.
Click to expand...
Click to collapse
That's it.
But even if I keep the combination pressed the phone doesn't enter in download mode. Usually (and I've seen a good amount of videos) if you keep volume down + home + power pressed, the phone boots up, then goes into the bootloader exception, then it reboots, then it goes into the exception and so on until it gets to download mode. That's not my case. I tried to keep them pressed for 10-15 minutes while it was showing the error and there was no more than one "attempt" (it doesn't restart more than one time per combination).
Keep them pressed the whole time even when it's powering off and on, this is the part people do wrong.
Click to expand...
Click to collapse
The fact is that it doesn't power off and on multiple times, but just one time.
Iztooi said:
Hello,
The idea was to flash something on my phone to restore it, but download mode isn't available for me
That's it.
But even if I keep the combination pressed the phone doesn't enter in download mode. Usually (and I've seen a good amount of videos) if you keep volume down + home + power pressed, the phone boots up, then goes into the bootloader exception, then it reboots, then it goes into the exception and so on until it gets to download mode. That's not my case. I tried to keep them pressed for 10-15 minutes while it was showing the error and there was no more than one "attempt" (it doesn't restart more than one time per combination).
The fact is that it doesn't power off and on multiple times, but just one time.
Click to expand...
Click to collapse
I'm this case you'll need to use ADB and side load to flash a new bootloader.
cooltt said:
I'm this case you'll need to use ADB and side load to flash a new bootloader.
Click to expand...
Click to collapse
But how can I use ADB and sideload if 1. the device doesn't go in recovery mode and 2. it's not even recognized with "adb devices" maybe because of the fact that it doesn't go on recovery mode?
Iztooi said:
But how can I use ADB and sideload if 1. the device doesn't go in recovery mode and 2. it's not even recognized with "adb devices" maybe because of the fact that it doesn't go on recovery mode?
Click to expand...
Click to collapse
Ok forget that one for now.
Try the following.
Boot phone so the error appears.
Then just press and hold the Home button only until the Android robot appears on screen.
Now press volume down+home+power and it should after a few seconds reboot into downlaod mode, if it does just repeat the process from the start.
cooltt said:
Ok forget that one for now.
Try the following.
Boot phone so the error appears.
Then just press and hold the Home button only until the Android robot appears on screen.
Now press volume down+home+power and it should after a few seconds reboot into downlaod mode, if it does just repeat the process from the start.
Click to expand...
Click to collapse
I'm guessing my phone is one of the older version. Pressing repeatedly the Home button or holding it should trigger the "forced upload by key pressing" with the android logo (as i've seen in videos and images), but mine doesn't.
Iztooi said:
I'm guessing my phone is one of the older version. Pressing repeatedly the Home button or holding it should trigger the "forced upload by key pressing" with the android logo (as i've seen in videos and images), but mine doesn't.
Click to expand...
Click to collapse
OK, the only sensible conclusion is that your phone has suffered some sort of hardware failure, its isn't unheard of. It'll likely cost you more to diagnose and repair than to buy a new S7 since their really cheap now.
It may be worth just looking to get your data recovered, which will be cheaper.
I'm not a fan of changing the mother board it's messy and the phone will never look perfect.
What country are you in?
cooltt said:
OK, the only sensible conclusion is that your phone has suffered some sort of hardware failure, its isn't unheard of. It'll likely cost you more to diagnose and repair than to buy a new S7 since their really cheap now.
It may be worth just looking to get your data recovered, which will be cheaper.
I'm not a fan of changing the mother board it's messy and the phone will never look perfect.
What country are you in?
Click to expand...
Click to collapse
Italy.
I honestly don't care about the phone, it has not sentimental value or something. Since I read here, on reddit, youtube and online that there were method like keeping pressed the combination, pressing the home button repeatedly or holding, using a jig, and others maybe someone knew what could I do to restore it. The weird thing was that I wasn't flashing anything nor using the phone, so the hardware failure option may be plausible.
The recovery of data (and I tried when I wrote my last post to re-use adb, maybe i was missing something but the phone is "recognized" by the computer but not with "adb devices") is the only solution I can think of, and there's the chip-off method that could at least recover the major data (photos, videos, documents). If there's anything else I'm all ears.
Iztooi said:
Italy.
I honestly don't care about the phone, it has not sentimental value or something. Since I read here, on reddit, youtube and online that there were method like keeping pressed the combination, pressing the home button repeatedly or holding, using a jig, and others maybe someone knew what could I do to restore it. The weird thing was that I wasn't flashing anything nor using the phone, so the hardware failure option may be plausible.
The recovery of data (and I tried when I wrote my last post to re-use adb, maybe i was missing something but the phone is "recognized" by the computer but not with "adb devices") is the only solution I can think of, and there's the chip-off method that could at least recover the major data (photos, videos, documents). If there's anything else I'm all ears.
Click to expand...
Click to collapse
I assume youre in upload mode. Press only power button for 20 seconds
kpwnApps said:
I assume youre in upload mode. Press only power button for 20 seconds
Click to expand...
Click to collapse
Pressing the power button for even a minute doesn't trigger anything. I assume that you're talking about the upload mode activated by holding the home button or pressing it repeatedly, showing the android logo and having adb recognize the device to then flash something or recover something. That is not my case, it doesn't happen to me unfortunately.
Iztooi said:
Pressing the power button for even a minute doesn't trigger anything. I assume that you're talking about the upload mode activated by holding the home button or pressing it repeatedly, showing the android logo and having adb recognize the device to then flash something or recover something. That is not my case, it doesn't happen to me unfortunately.
Click to expand...
Click to collapse
Buy an usb jig they still work for galaxy s7. It might get you out and they are 3-5$ so you got nothing to lose
Iztooi said:
I bought a cheap USB Jig, trying to force the phone in the download mode but it doesn't work, my guess is that since the phone doesn't actually turn off, it can't "jump-start" on that mode (with the Jig).
Online I found that people just kept pressing the Vol Down + Power + Home and "eventually" (after 100+ tries) the download mode happens, but I doubt that's in my case.
Click to expand...
Click to collapse
kpwnApps said:
Buy an usb jig they still work for galaxy s7. It might get you out and they are 3-5$ so you got nothing to lose
Click to expand...
Click to collapse
I already did that, but sadly it didn't work.
Iztooi said:
I already did that, but sadly it didn't work.
Click to expand...
Click to collapse
Then it might be an UFS hardware fault
kpwnApps said:
Then it might be an UFS hardware fault
Click to expand...
Click to collapse
I have the exact same problem. This is the closest thing I could find on the internet I could find regarding diagnosing it. Had to make an account just to reply. I was thinking it was a OS problem for the longest time, but I suspect that it may be a hardware problem after all. My s7 did this to me the morning of Jan 9. Set it down and came back to it, reboot with bootloader error, red text only, no combinations of buttons work etc. I see that two others in the thread had theirs fail around the same time as well.
Just wanted to update, not sure if anyone is still reading this thread. I plugged my s7 onto my old laptop (windows 7). My laptop recognized it and installed 2 drivers. They are:
"SAMSUNG Mobile USB CDC Composite Device"
"SAMSUNG Mobile USB Modem #2"
I've plugged into this old laptop before and transferred files around, so it doesn't seem to make sense to me why it would install these drivers now. It still doesn't show up in "My computer" at all. I believe normally it shows up in "My computer" as an empty folder when charging although I don't recall 100%. Hopefully this might help with diagnosing this problem.
draco18 said:
Just wanted to update, not sure if anyone is still reading this thread. I plugged my s7 onto my old laptop (windows 7). My laptop recognized it and installed 2 drivers. They are:
"SAMSUNG Mobile USB CDC Composite Device"
"SAMSUNG Mobile USB Modem #2"
I've plugged into this old laptop before and transferred files around, so it doesn't seem to make sense to me why it would install these drivers now. It still doesn't show up in "My computer" at all. I believe normally it shows up in "My computer" as an empty folder when charging although I don't recall 100%. Hopefully this might help with diagnosing this problem.
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Probably it's because when it's in recovery mode, in download mode or this (bootloader) "error mode" it's recognized differently by the computer, to be recognized by ADB and Odin to flash roms and others. Instead when you plug it in when it's on, it's recognized to transfer data, and I believe when you swap MTP (for normal data transfer) and PTP (using the camera) you should also installing different drivers.
Anyway, I noticed too that the device is recognized differently than usual, and differently when rebooting it with the cable plugged in. (Also the name of the device is different when using the 300k tool, in fact my device is recognized as a "Modem")
Iztooi said:
Probably it's because when it's in recovery mode, in download mode or this (bootloader) "error mode" it's recognized differently by the computer, to be recognized by ADB and Odin to flash roms and others. Instead when you plug it in when it's on, it's recognized to transfer data, and I believe when you swap MTP (for normal data transfer) and PTP (using the camera) you should also installing different drivers.
Anyway, I noticed too that the device is recognized differently than usual, and differently when rebooting it with the cable plugged in. (Also the name of the device is different when using the 300k tool, in fact my device is recognized as a "Modem")
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Click to collapse
I was wondering if you installed any apps recently and how full your internal memory was. I believe my phone was around 90% full of the 32GB, had no warning symbol about how full my memory was though. Friend was saying I should of got a warning if my memory was getting near capacity. I installed F-droid recently and used it to download Adaway app. Deleted F-droid and deleted Adaway since I couldn't get Adaway to work. Never rooted my phone. I was curious if you also did anything similar to what my phone did since we're in the same boat. Otherwise the only things we share in common is we set it down and it reboot with this bootloader error.

HELP! HTC U11+ Just won't turn on!

I've been using HTC U11 Plus as my main phone since the day it came out. I absolutely love this phone. In my opinion it's the best phone I've ever had. I never felt the need to get a new phone. I've been gaming, working, etc. and I never had any issue with it.
Two days ago all of a sudden while using my phone it got stuck. None of the button were working and the screen also had response so I pressed and hold the Power button and Volume Down button to boot into recovery mode. So i could clear cache and reboot again but my phone doesn't seem to reboot. It just turns off when I select reboot now. I even tried "Wipe data/factory reset from the Recovery menu options" and then delete all user data option and then Reboot system now to restart your phone. Still no luck. As soon as I press on reboot system my phone just turns off and doesn't reboot or turn on at all.
Even when I put my phone on charging there is not light to indicate that my phone is charging at all.
PLEASE HELP!!!!
Same problem here... Screen flashed white, phone rebooted to encryption screen to enter pin, then powered off... Hasn't been back on since (thins happened in October 2021).
I'm interested in a possible way to get the data off the phone, even if some parts swapping is involved.
PS. I changed the battery thinking it was that, but the phone still isn't coming on or showing the red battery charging light.
I guess it is time for you both to use ADB. When installed properly you should be able to see your phone in device manager on Windows systems. That in itself would be a good starting point. Or just fire up ADB and check if ADB detects your phone. If you are unfamiliar with ADB, Google it.
In ADB use: *.\adb devices* (without the *) If it works properly you should get a return with a device number. You could then flash a boot image or system image or both and see if your phone start's up again.
Hello,
same Issue here.
Solution is to heat up the Phone above 50°C and hold the temperature while it run and copy Data.
I have spend 40h+ to Backup Data and heat up the Phone.
Seems for me to the same problem like the RROD at Xbox360.
Lead-Free solder at the BGA-Chips.

Question Stuck in recovery mode PLEASE HELP

I thought this would be a good place to ask this.
A few minutes ago, I accidently pressed the volume up and down buttons for a long time on my zflip 3 and it booted into the recovery menu. Now this normally wouldn't be a problem.. if my power button wasn't dented in.
I refused to fix it due to the sheer cost of the fix and could turn my display off by double tapping. However, this means that I have no way to exit recovery mode. I tried using ADB on both my bac and pc (using usb 2.0, 3.0, and c on my pc and c/thunderbolt ports on mac).
My phone however would not connect of show up under devices, and I am suspecting it is because I have done something to the debugging settings. I let the battery run out and it would just boot back into the recovery interface once charged up. It even once went to a light blue screen that said something along the lines of how a custom os can cause major problems.
I am a noob at phone stuff and I really don't know what to do. I have a bunch of photos of my grandma who passed away last year and they aren't backed up to google cloud. I really need any help I can get. Thank you.
Hi, provided that you have already
- enabled adb debugging;
- installed adb.
Now you have to
1. enter fastboot mode;
2. in adb type
Code:
fastboot erase recovery
then, reinstall recovery if you want to.
s.0105._j said:
I thought this would be a good place to ask this.
A few minutes ago, I accidently pressed the volume up and down buttons for a long time on my zflip 3 and it booted into the recovery menu. Now this normally wouldn't be a problem.. if my power button wasn't dented in.
I refused to fix it due to the sheer cost of the fix and could turn my display off by double tapping. However, this means that I have no way to exit recovery mode. I tried using ADB on both my bac and pc (using usb 2.0, 3.0, and c on my pc and c/thunderbolt ports on mac).
My phone however would not connect of show up under devices, and I am suspecting it is because I have done something to the debugging settings. I let the battery run out and it would just boot back into the recovery interface once charged up. It even once went to a light blue screen that said something along the lines of how a custom os can cause major problems.
I am a noob at phone stuff and I really don't know what to do. I have a bunch of photos of my grandma who passed away last year and they aren't backed up to google cloud. I really need any help I can get. Thank you.
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Click to collapse
How about rebooting to system using volume buttons?

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