I've been using HTC U11 Plus as my main phone since the day it came out. I absolutely love this phone. In my opinion it's the best phone I've ever had. I never felt the need to get a new phone. I've been gaming, working, etc. and I never had any issue with it.
Two days ago all of a sudden while using my phone it got stuck. None of the button were working and the screen also had response so I pressed and hold the Power button and Volume Down button to boot into recovery mode. So i could clear cache and reboot again but my phone doesn't seem to reboot. It just turns off when I select reboot now. I even tried "Wipe data/factory reset from the Recovery menu options" and then delete all user data option and then Reboot system now to restart your phone. Still no luck. As soon as I press on reboot system my phone just turns off and doesn't reboot or turn on at all.
Even when I put my phone on charging there is not light to indicate that my phone is charging at all.
PLEASE HELP!!!!
Same problem here... Screen flashed white, phone rebooted to encryption screen to enter pin, then powered off... Hasn't been back on since (thins happened in October 2021).
I'm interested in a possible way to get the data off the phone, even if some parts swapping is involved.
PS. I changed the battery thinking it was that, but the phone still isn't coming on or showing the red battery charging light.
I guess it is time for you both to use ADB. When installed properly you should be able to see your phone in device manager on Windows systems. That in itself would be a good starting point. Or just fire up ADB and check if ADB detects your phone. If you are unfamiliar with ADB, Google it.
In ADB use: *.\adb devices* (without the *) If it works properly you should get a return with a device number. You could then flash a boot image or system image or both and see if your phone start's up again.
Hello,
same Issue here.
Solution is to heat up the Phone above 50°C and hold the temperature while it run and copy Data.
I have spend 40h+ to Backup Data and heat up the Phone.
Seems for me to the same problem like the RROD at Xbox360.
Lead-Free solder at the BGA-Chips.
Related
Hi, I got Motorola Moto G, original system, no root. I just encrypted my phone, process most probably finished without problems - I stopped watching the phone on around 90%. Then it restarted, boot animation, "enter your password to decrypt the phone", I type it in, green robo shows for 1 second and then black screen (backlighted) :/ After couple hours nothing changes.
If I type wrong password, phone ofc doesn't accept it. Computer sees device, but I can't access it. When I turn off the phone by pressing POWER for long time, it just resets and goes back to asking for passwod again.
Please help me recover my data...
EDIT
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
I see that probably all users who got this problem have Motorola Moto G too. Mostly people who use CM and tried to encrypt phone too.
I downloaded Android SDK, fastboot.exe tool sees my phone in this state. Not sure if it can be used to do something useful....
adb.exe doesn't see device
bump :crying:
So, I left the phone in black screen step over night. Battery ran out. I tried turning it on/off, entering fast boot mode, but nothing happened, then connected to USB. LED turned on for a while, screen too, showing battery with 0%. But now nothing again. Just black or off, not sure. Can't do literally anything, I tried pressing different keys for minutes and changing USB slot.
EDIT
nevermind, fixed battery problem, Moto G with no power needs normal charger or much longer time on USB
phantom_gopher said:
Cut...
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
Click to expand...
Click to collapse
Dunno if this can help (and sorry for the grammar but i'm not english and i really suck at it), but for me it's normal to see "no command" on the recovery, to see the recovery commands you just need to:
(Token from Customer Help Motorola):
1. Go in fastboot mode.
2. Select the voice "Recovery".
3. Now the phone'll show motorola's logo and then the android bot with the exclamation mark.
So now, you have to press VOL UP for 10-15 seconds. while pressing it, press and release the POWER button.
U should now see the voices in the recovery.
phantom_gopher said:
So, I left the phone in black screen step over night. Battery ran out. I tried turning it on/off, entering fast boot mode, but nothing happened, then connected to USB. LED turned on for a while, screen too, showing battery with 0%. But now nothing again. Just black or off, not sure. Can't do literally anything, I tried pressing different keys for minutes and changing USB slot.
EDIT
nevermind, fixed battery problem, Moto G with no power needs normal charger or much longer time on USB
Click to expand...
Click to collapse
If you can get the phone to be recognised try reflash firmware
Sent from my Moto G using XDA Free mobile app
Thanks for replies. Menu in recovery mode lets me wipe all data, so that's last thing I want to do, but I guess I will have too soon :/
About flashing firmware - from what I've read, encrypted data on phone is protected by password and some kind of encryption key/file. Reflhasing would cause permanent lose of that key and thus whole encrypted data.
The only solution I guess is copying that key on PC. Copying encrypted data if possible, and decrypting on PC using some tool, as Android is open source, so it shouldn't be a problem to extract it's decryption mechanism and run it on PC.
OR copying key to PC, reflashing phone, copying back key and praying this time system will start.
Well what's more important I working phone or a few apps??
If you need to get data off the phone maybe using a otg cable and using the file manager in recovery to copy it all over to the USB otg but as far as that I think your gunna have yo count your losses and learn not to encrypt your phone lol....
Sent from my Moto G using XDA Free mobile app
ME TOO!!!
phantom_gopher said:
Hi, I got Motorola Moto G, original system, no root. I just encrypted my phone, process most probably finished without problems - I stopped watching the phone on around 90%. Then it restarted, boot animation, "enter your password to decrypt the phone", I type it in, green robo shows for 1 second and then black screen (backlighted) :/ After couple hours nothing changes.
If I type wrong password, phone ofc doesn't accept it. Computer sees device, but I can't access it. When I turn off the phone by pressing POWER for long time, it just resets and goes back to asking for passwod again.
Please help me recover my data...
EDIT
before entering password PC says phone is off, after typing it, PC says it doesn't have drivers (it worked normally before encryption).
I can enter fast boot, but IDK what next. Recovery mode just ends with "NO COMMAND"
Click to expand...
Click to collapse
Same happened to me...couldn't even do a factory reset. I had to get a new phone. I was so mad!!! Now I have a Sony Xperia phone. I just bought it outright so I wouldn't be stuck in a plan.
My girlfriend dropped her phone yesterday and despite that it's encased in a bulky Ballistics case it appears that the power button is broken now. When I plug the phone into my laptop using her USB cable the phone automatically boots up the Google screen with the lock icon, vibrates and then shuts off and reboots again resulting in a boot loop. Unfortunately she's out of warranty. She opened the phone and the iron nub of the power button appears to be unmovable. She also tried going into recovery, but the phone continues to reboot.
Is there any way we can fix this? I read that some people can get theirs repaired at a repair shop, but I'm not sure how viable that is in Canada. Please advise.
Getting the power button fixed isn't too expensive. Hopefully that's all you need. ?
whyareallusernamestaken said:
My girlfriend dropped her phone yesterday and despite that it's encased in a bulky Ballistics case it appears that the power button is broken now. When I plug the phone into my laptop using her USB cable the phone automatically boots up the Google screen with the lock icon, vibrates and then shuts off and reboots again resulting in a boot loop. Unfortunately she's out of warranty. She opened the phone and the iron nub of the power button appears to be unmovable. She also tried going into recovery, but the phone continues to reboot.
Is there any way we can fix this? I read that some people can get theirs repaired at a repair shop, but I'm not sure how viable that is in Canada. Please advise.
Click to expand...
Click to collapse
I have had this issue for the past 4 days. After many attempts of trying to bang the phone a lil onto my hand (for where the power button is located at), sometimes the phone will boot fine, for as long as you do not click the power button again it won't act up.
(I am pretty sure I didn't drop my phone when I was napping in the car, it just started out of nowhere after I have been using lollipop 5.0 with franco kernel for like 2 months without any problem).
Same sypmtoms, bootloop (looked like the power button defective / boot IC on mobo defective), can't even stay on recovery/bootloader screen/system for longer than 5 sec.
Try these :
- spam click power button, until it is able to boot into system, you will have to keep clicking, for every click you either screen on/off you will realize Power Off options may pop up, it looks like the power button has been holded for few sec to trigger the power off, but all you do was spamming the click to keep the button active, you have to click until you feel that certain point the power off doesn't pop up, then stop clicking ( remember never to touch that power button again for NOW), if after a few sec of using the phone and it doesn't force shut down (result from power button defective where it sense its being clicked and hold for like 8-15 sec). Then you are good to carry on whatever I am to tell here.
- go to about phone, click the build number for 5-10 times until you get the unlocked developer mode
- back, click on developer options, enable usb debugging mode (this will pop another message asking you if you want the device to memorise your pc's mac address) that way it is synced with your pc.
- before you proceed with any other thing, go to playstore, download power button to volume button, enable volume power, check start volume power on bootup, check screen off. This will help you greatly for not touching the power button to unlock the screen when you are working on your pc.
- if you have all the correct nexus usb driver installed onto your pc, you need to get Minimal ADB and Fastboot installed onto pc. After installing, run Minimal adb and fastboot, a command prompt windows will pop out and is automatically redirected to the minimal adb folder. key in this command
"adb devices" to see if it detects your device or not. There should be at least a device listed if you have the usb driver installed correctly
- now you can make use of adb commands to reboot into bootloader/recovery to do any flashing of system, backup all your data that you needed to PC. Download official 5.0.1 nexus 5 image and extract it into the Minimal ADB folder.
- is your bootloader unlocked? if not do adb reboot-bootloader
- fastboot oem unlock (this will wipe all your data on the phone)
- fastboot reboot after the wipe is done
After that you can actually carry on with flashing back to stock images. Look at this link http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701 for flashing to stock factory image.
I am not sure which step has actually solved my problem, because on my first flashing of factory image, booting into system as a brand new device (no extra softwares, yet to recover any of my data). the problem persists as long as I clicked on power button once, it'll act up again random power off and bootloop.
I actually was on a follow-up cases with google play support team from Aus as my device was bought from Aus. After the last step of factory image setting, doesn't help, I intended to ship it back for RMA as my device is still under warranty and I suspected it was the hardware issues from power button too. They will send me another refurbished device. After ending the call, they sent me link to proceed with warranty claims where I need to fill in several forms and ship the device back to them.
I decided to give it one more try, due to my phone was previously unlocked, rooted, changed to franco kernel.
By restoring to stock images made my device unroot, I was afraid of google will accuse me for unlocking bootloader voided the warranty and not willing to replace another unit for me. I locked back the bootloader, then I remembered in bootloader, fastboot oem device-info shows that a record of a phone if it has been unlocked, it will show Tampered status as True, google probably can use that to track if a device has been unlocked before. So I unlocked my bootloader again (which causing another wipe for whatever data is in the device).
So I looked up on google again and found source for changing that tampered status to False in addition to locking the bootloader again, but to change that tampered status, I need to use TWRP to run the scripted zip file, so I used fastboot boot path (it is stated in the link I gave you above) to boot into TWRP images temporarily from my desktop and ran the zip file, I always practice wiping data, cache and everything before I boot the device back into a brand new factory image.
So I went to wipe dalvik cache. Rebooted the system - it was running the Optimizing x numbers of Applications.
Upon finished with that. I was surprised that, after a few clicks of power button, the random power off issues is no longer there. I even test clicking on the power button for entire day. The symptom isn't coming back. So I emailed google play support team to cancel my warranty ticket and close the case for now.
Should there be any problem again I will probably then claim the warranty for replacement.
Its been more than 24 hours now that I am using the device without any problem of random power off and on or stuck in bootloop due to power button defective.
I suspect it is either the 5.01/5.0 lollipop with ART that is causing something wrong with the boot IC / power button defective in a long run.
Or maybe it was some settings I have changed in franco kernel ? but it was running fine for 2 months which made me doubt that it is franco kernel
Or it could be some of the apps I used to tweak my phone settings - LLama and tactile player (which I have set something condition and actions for power button) but I doubt it is caused by these either.
I will observe and see if the problem comes back after some time of using the 5.0.1 stock image now.
Oh I am also back to using franco kernel, unlocked bootloader and rooted again. Haha...
Hopefully you are able to solve the problem by trying some factory reset method + wiping cache, partition and dalvik.
If not, you probably may have the hardware issues, I have seen some other forum/websites with n5 users upon replacing the mobo, no longer encounter such problem.
Regards,
Kean
Thanks for the replies. My girlfriend was able to get the power button repaired for $80 and replaced the external button for $7 + tax, she paid $98. At least it's cheaper than a new phone.
A couple of months back I decided to root my device. I did this using the unlocking the bootloader method. As a result, I lost my DRM keys, and I managed to restore DRM function by following the methods detailed here: http://forum.xda-developers.com/crossdevice-dev/sony/xperia-z1-z2-z3-series-devices-drm-t2930672
I had to download the stock Android 4.4.4 from online, which I flashed my phone with - no problems. Things ran smoothly from then for about a month, and then I realised that my cellular network started to malfunction, and I couldn't access apps like YouTube and Snapchat on the cellular network. This prompted me today to do a "soft reset" of my phone, by holding the power button and volume up button simultaneously for about 3 seconds - under the impression that it would restore my phone settings back to the factory default.
Much to my horror, the worst case scenario happened. When I performed the soft reset, my phone vibrated 3 times and switched off. When I tried to turn it back on, it would show the boot-up screen indicating "SONY", followed by the next screen indicating "powered by android", and then it would show the blue screen with the wavy lines. It stayed on this screen for about 20 minutes. I figured something was wrong, and I tried to soft reset it again, only to be stuck at the blue screen once again. I decided to let it stay that way for 2 more hours, in order to drain the battery. When the battery drained, I turned it back on, and it was still stuck at the blue wavy screen.
I don't know a whole lot about Android phones, and I have no idea why this is happening, but it is causing me an immense amount of frustration - I have invaluable data on that phone, and to lose it would just be devastating. I can't even begin to describe it. I'm using TWRP recovery, and I'm also using TitaniumBackup which is backed up onto my phone's internal storage, and I can't access any of the files on my phone from my computer, because it doesn't recognise my phone.
This has been a long one, thanks for bearing with me. I've got a few questions:
1. What's the problem that's preventing my phone from booting?
2. How do I fix it?
3. If it's unfixable, how can I retrieve my data from my phone?
Really, really hoping someone can help me out on this - I'm completely lost and am desperate here. Thank you in advance!
Can you boot into TWRP's recovery mode using the volume down key?
Just press volume down when you see the green light on your notification led upon powering on your phone
Well something keeps the phone to boot, try to clean cache in recovery, it might help.
But to restore data on internal storage, count it as unpossible.
I thought this would be a good place to ask this.
A few minutes ago, I accidently pressed the volume up and down buttons for a long time on my zflip 3 and it booted into the recovery menu. Now this normally wouldn't be a problem.. if my power button wasn't dented in.
I refused to fix it due to the sheer cost of the fix and could turn my display off by double tapping. However, this means that I have no way to exit recovery mode. I tried using ADB on both my bac and pc (using usb 2.0, 3.0, and c on my pc and c/thunderbolt ports on mac).
My phone however would not connect of show up under devices, and I am suspecting it is because I have done something to the debugging settings. I let the battery run out and it would just boot back into the recovery interface once charged up. It even once went to a light blue screen that said something along the lines of how a custom os can cause major problems.
I am a noob at phone stuff and I really don't know what to do. I have a bunch of photos of my grandma who passed away last year and they aren't backed up to google cloud. I really need any help I can get. Thank you.
Hi, provided that you have already
- enabled adb debugging;
- installed adb.
Now you have to
1. enter fastboot mode;
2. in adb type
Code:
fastboot erase recovery
then, reinstall recovery if you want to.
s.0105._j said:
I thought this would be a good place to ask this.
A few minutes ago, I accidently pressed the volume up and down buttons for a long time on my zflip 3 and it booted into the recovery menu. Now this normally wouldn't be a problem.. if my power button wasn't dented in.
I refused to fix it due to the sheer cost of the fix and could turn my display off by double tapping. However, this means that I have no way to exit recovery mode. I tried using ADB on both my bac and pc (using usb 2.0, 3.0, and c on my pc and c/thunderbolt ports on mac).
My phone however would not connect of show up under devices, and I am suspecting it is because I have done something to the debugging settings. I let the battery run out and it would just boot back into the recovery interface once charged up. It even once went to a light blue screen that said something along the lines of how a custom os can cause major problems.
I am a noob at phone stuff and I really don't know what to do. I have a bunch of photos of my grandma who passed away last year and they aren't backed up to google cloud. I really need any help I can get. Thank you.
Click to expand...
Click to collapse
How about rebooting to system using volume buttons?
Some time ago I wiped all my partitions on Xiaomi Redmi Note 5A, one by one, using adb. It was pretty dumb because I haven't had any experience with ARM or android. I thought it will act as x86 pc. I can remember that last thing I have done with it was flashing Arrow OS rom, the booting process was going that long that I gone sleep. When I woke up, the device was boiling hot. The android booting animation was still playing. I ran fastboot reboot and since that I haven't seen my phone working again.
I have tried already to enter recovery or do anything, but all my phone reacts to is the charging, the led goes bright (since it's a hardware condition, i guess). Except that, my device doesn't give any signs of working. I have also tried to enter the download mode by tooking the battery off (when I displace the back case using maintenance tools for mobiles) and connecting two gold-color pins and holding the power button. It doesn't seem to work. It has no chance, there is no recovery.
What I got now:
- ADB doesn't see my phone since it can't power on
- Fastboot doesn't see my phone since it's unable to enter fastboot mode
- The device doesn't react to anything
If someone could help, I would really appreciate it.
Take phone to authorized service center and let them try to fix it.
xXx yYy said:
Take phone to authorized service center and let them try to fix it.
Click to expand...
Click to collapse
I won't pay any more for this goofy ah phon. Is it impossible to fix it at home?