Hi, everybody.
I have a big trouble with my moto g.
one time titles "android upgrading..." and then "optimizing app 1 of 1" appeared. and my device came to a cyclical reboot.
I've decide to install a custom firmware. but as soon as I've unlock the bootloader, my problem has gone. I installed a stock firmware and calmed down.
for 2 days.
soon the titles appeared again.
I came to blue monitor and swiped cash, then reboot. since my device turned off and never on.
when I connect a power cable there is 1 LED blink on 9th second when I hold a power or power+vol.down button. and then nothing. so I can't charge it, connect to computer and so on.
please, help me to reanimate the device.
may be is there a reason to give to a service?
GB firmware 4.3, 16gb
dmitroz said:
Hi, everybody.
I have a big trouble with my moto g.
one time titles "android upgrading..." and then "optimizing app 1 of 1" appeared. and my device came to a cyclical reboot.
I've decide to install a custom firmware. but as soon as I've unlock the bootloader, my problem has gone. I installed a stock firmware and calmed down.
for 2 days.
soon the titles appeared again.
I came to blue monitor and swiped cash, then reboot. since my device turned off and never on.
when I connect a power cable there is 1 LED blink on 9th second when I hold a power or power+vol.down button. and then nothing. so I can't charge it, connect to computer and so on.
please, help me to reanimate the device.
may be is there a reason to give to a service?
GB firmware 4.3, 16gb
Click to expand...
Click to collapse
Same problem here..but after droping the phone into the toilet...
I have the same problem.
To solve it I charge the phone with my Samsung galaxy s USB charger in 10 min starts to charge.
Sent from my XT1032 using xda app-developers app
My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.
(Update 2) I unplugged the battery and put it back on, still nothing. some guy told me to connect it to a box and restore the software back to Jellybean and that the box should be capable of booting the phone up. will try that and refer back to you.
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example or 5V 2A charger) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks keep it charging for 10 minutes.
No idea If it would work or not of course.
I did so
Mamoun14 said:
I really hope you find a solution for this, since I'm an Egyptian too who is interested greatly in moto g and may take the plunge of buying it from amazon, this really freaks me out.
I haven't read all the posts in the other topic on this subject but from what I read on other websites and could be mentioned before, you can try the following:
Plug a higher mAH charger (suggested 850 for example) as it was probably with your blackberry car charger, then hold the power button for 2 minutes, If the LED blinks wait 10 minutes after that.
No idea If it would work or not of course.
Click to expand...
Click to collapse
Thank you bro, I know u get the whole pic.. I did actually try the car charger for almost 30-40 minutes but nothing.. only 3 blinks and that's it.. it didn't even keep the led on for few seconds,, just the 3 blinks and when I tried to turn it on, nothing!
btw, from the past 2 days, it's a great phone.. only this issue.. also the official kit kat update is a poor one, missing a lot of features but works GREAT on the phone.. u can get the phone from UAE or KSA.. the 16GB dual sim card is being sold for 900AED or 900SAR which is actually a TRUE bargain. also the charger u get with the phoneis 500 mah, so you better use another one that can charge faster cause this one is REALLY slow. you can use up to 1500mah
hopefully tho i get a decent reply from motorola for this issue.. no high hopes tho since it's not available in Egypt. :crying:
Yes, the price to value ratio for the moto g is incredible, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find any I will post here.
yeah!
Mamoun14 said:
Yes, the price to value ratio for the moto g is incredible really, it's really unfortunate that it wasn't/won't be released in Egypt.
Well, If I were you I would have tried the only suggestion remaining: to leave the phone for 24 hours without plugging it in or trying to power it on, then attempt again to charge it the next day. I really wish you luck in fixing this.
In the meantime, I will keep looking for any other suggestions and If I find it any I will post it here.
Click to expand...
Click to collapse
that's actually what I'm doing, I've unplugged the phone and will re-plug it again when I wake up in 10-11 hrs..
and Ma'mon, check you private msg inbox..
I was thinking of buying this
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
i guess.
JamesDoesCoding said:
I really need a Android Kitkat phone that isn't too expensive, I saw the Moto G and thought about buying one but if this happens then I wont
Click to expand...
Click to collapse
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
I did that
Dilanwizzy said:
FadyGZ said:
My Moto G which I bought from Saudi Arabia 2 days ago before coming back to Egypt for good has the following scenario:
Note: I'm using the original moto g charger "500 mah" that came in the box with my phone.
1st 100% charge overnight, then lasted almost 14 hrs.
2nd overnight charge, only did 95% "even tho it was plugged for 7-8 hrs" and lasted 7 hrs before battery go to zero level and device shut down.
when my phone shut down, it got stuck at the coma status, I tried every method mentioned in this post but the "waiting till the next day method" and nothing did work.
methods I used: freezer, fridge, 18 sec power on, 1 minute power on, 2-3-4 minutes power on and even the exact method on Motorola website and that method one member suggested to blug in the headphone while trying to power on or charge.
chargers I used with every method: Moto G 500 mah, Alcatel 550 mah, Galaxy Tab 7 2ah and Blackberry USB cable on computer.
result, nothing! phone still dead, and i can't return it cause I'm in a different country now and we don't even have it yet here.
my Moto G is 16GB, dual sim and running stock Kit Kat 4.4 which is available for the phone. no modified roms or any other dev setting was applied, the phone wasn't rooted. it's just like out of the box, few apps installed "some of them are downloaded from the internet" and stock upgraded to kit kat.
before hitting the zero level, the phone was charged for few minutes on a samsung charger, most probably it's for a note 3. when it went off I tried a car charger "bleackberry" for few minutes which gave me 3 pulse led white notification and nothing else.
I guess this shouldn't be related to the situation, but I'm using a data sim as sim 2 for internet and sim 1 for calls only. phone internet is running on H+ most of the time, 3G the if not H+.
I'm going to wait till tomorrow and try again, hopefully it works. but if anyone got any ideas or solutions PLEASE go on and reply with it even if you're not sure or if it's a crazy idea out of the box.
I only used the phone for 2 days :crying: I had VERY high expectations for this phone :crying:
(Update 1) I left the phone unplugged for 12 hours, plugged it in the 550mah charger for 2-3 hours, pressed the power button 1-2-3 minutes and no results still. also motorola Asia didn't reply to my email yet.[/QUOTE
Im having the same problem as you, i tried every method as you. The 24hours method i havent fully tried it yet. I left it for 24 hours and when i plugged it in the charger I still have the same problem. The people in motorola told me to leave it for 2-3 hours on charge and that's what exactly what im doing. I will get back to you if anything happens.
Click to expand...
Click to collapse
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
Click to expand...
Click to collapse
FadyGZ said:
Dilanwizzy said:
I've already tried leaving it on a charger for 2-3 hrs, but nothing did happen. hope it work with you buddy.. mine is from the asian market, you think it differs?
Click to expand...
Click to collapse
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
Click to expand...
Click to collapse
Dilanwizzy said:
FadyGZ said:
It shouldn't make a different, but i hope it does work. I was so getting into this phone as well. If it does work i will make sure it never reach 0% again.
Click to expand...
Click to collapse
thanks man, I really recommend you this phone, as I see this issue very easy to cross and maybe motorola will issue some update where they fix this issue..
Click to expand...
Click to collapse
I hope your phone works
FadyGZ said:
well, the phone is amazing, really fast and good in every way except few things, some basic not very important features are missing and this drained out not charging issue.
on this post everyone was able to fix their issue, except me.. so it seem fixable 99% and u can also skip this issue if u simple shut down your phone when it reach 3-4% and turn it on again when the charger is there.. i guess.
btw, I had an S4 LTE before the moto g, and I'll never pick the S4 again. i enjoyed the moto g more and the S4 sucked in many ways like over heating and battery life time which was 6-7 hrs and the cheap housing materials "screen cracked when had a slight fall and fixing it was half the price of a new S4"
Click to expand...
Click to collapse
Thanks for the reply, I hope your moto g works again soon
Motorola should test the battery's before shipping a phone
Ballo
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
ballo508 said:
I faced the same problem once. When I plugged it to charge it's battery was about 80%. Then suddenly it went to 0% and it was automatically shut down. After charging it further 30 miss, it was still 0%. I turned it off, after removing back cover I pressed battery a little. Turned it on and the problem was solved. It happened 10 days back and never again. I am totally satisfied with moto g. It's a great phone.
Click to expand...
Click to collapse
I agree with you it's a great phone, i really liked it the 2 days i had it working.
I didn't try pressing the battery, but I've sent it to a local mobile shop to unplug the battery and plug it in again, hopefully it work. thanks tho for the advice.
ManBearrrPig said:
-connect your phone to a charger
-hold the power button for 2-3min (led should blink few times)
-leave the phone connected for 1hour
-unplug it and hold the power button for 20-30 seconds and it should turn on.
Click to expand...
Click to collapse
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
goldisingh57 said:
This seems to be a critical issue. Try discharging the battery to full when in use and then charge again. Repeat this several times.
Click to expand...
Click to collapse
it ran out once and it's not getting up again
FadyGZ said:
did that in every possible way and nothing, when I plug the charger the led turn white for few minutes, then when it go off whatever i do it never turn on or blink.
Click to expand...
Click to collapse
it should go off after few blinks. just do the procedure. it should work.
ManBearrrPig said:
it should go off after few blinks. just do the procedure. it should work.
Click to expand...
Click to collapse
okay!
Any updates on this?
Is your Moto G working now or not?
If so, how did you fix it
Hey guys, something happened to my Moto G this morning and now it won't turn on. This has happened to me previously as well where the battery drained and charging it sorted the problem out.
But this time the battery was fully charged and now it won't turn on, neither does the screen light up when I connect it to the charger (with the 0% battery logo).
Something to note - I got an update from the play store for Motorola Boot Services. My phone restarted once and showed me the new boot animation (World Cup). Then it just went dead. Not sure if this has to do something with it.
I was running stock with an unlocked bootloader, root and twrp. XT1033 dual SIM.
Any suggestions will be appreciated. Any way to at least get the phone back to stock so I can take it back to Motorola.
fab0004 said:
Hey guys, something happened to my Moto G this morning and now it won't turn on. This has happened to me previously as well where the battery drained and charging it sorted the problem out.
But this time the battery was fully charged and now it won't turn on, neither does the screen light up when I connect it to the charger (with the 0% battery logo).
Something to note - I got an update from the play store for Motorola Boot Services. My phone restarted once and showed me the new boot animation (World Cup). Then it just went dead. Not sure if this has to do something with it.
I was running stock with an unlocked bootloader, root and twrp. XT1033 dual SIM.
Any suggestions will be appreciated. Any way to at least get the phone back to stock so I can take it back to Motorola.
Click to expand...
Click to collapse
if u have a custom recovery u cant do system update.
i dont have your phone but remember this.
motorola release update throught playstore?
another thing could be a battery problem but idk
no recovery?no fastboot?nothing boot?
AXD96 said:
if u have a custom recovery u cant do system update.
i dont have your phone but remember this.
motorola release update throught playstore?
another thing could be a battery problem but idk
no recovery?no fastboot?nothing boot?
Click to expand...
Click to collapse
The phone just won't turn on. Not even bootloader mode. Strangely the phone feels warm as if it is being used. I'm going to let it stay and hopefully it will completely drain out and then I'll try charging it.
fab0004 said:
The phone just won't turn on. Not even bootloader mode. Strangely the phone feels warm as if it is being used. I'm going to let it stay and hopefully it will completely drain out and then I'll try charging it.
Click to expand...
Click to collapse
Try to press the power button for 120 sec, it should boot up.
Azarielz said:
Try to press the power button for 120 sec, it should boot up.
Click to expand...
Click to collapse
Tried it. No luck. Thanks. Just wished the battery was removable:crying:
fab0004 said:
Tried it. No luck. Thanks. Just wished the battery was removable:crying:
Click to expand...
Click to collapse
Try again, with the device connected to the charger. This should perform a reset and a force boot, so it's just like removing the battery, If no luck, try to recover your bootloader by following this guide: http://forum.xda-developers.com/showthread.php?t=2623587
Press power and volume down keys for about 30-45 seconds and then release. This will turn of the device and then reboot to bootloader automatically. If this doesnt work, it should be a problem with the screen.
I've updated my boot services today and it didn't cause any trouble so far.
My advice is to leave it for few hours on the charger if it's really showing the charging picture and it shows 0% there.
Something bad happened to my Moto G. Something really bad. After flashing GPE 4.4.2 ROM (everything went fine), system downloaded an update to 4.4.4. After reboot the update screen show up, but the progress bar was moving very slow. After about 30 minutes it was 75% done, and the screen wend black (the phone was 80% charged before the update start). Moto is not responding, completly brick. When I press the power buton for a few seconds, LED blinks two times. After holding power+Vol.down for 10 sec or 2 minutes, LED blinks, but there is no other reaction. I tried also to charge the phone for 8 hours with 5V charger. Nothing.
After searching the solution and watching some youtube videos I decided to remove the bettery and try to boot it on cable. Nothing. When I plug the charger (no battery), LED bliks, it's like a Morse code, and thats it.
Please, advice me, what to do with my Moto Brick? Help!
Try holding the power button for at least 30-50sc
we have a same problem dude
and theres is no way , to make it "alive"
Mee_Go said:
Something bad happened to my Moto G. Something really bad. After flashing GPE 4.4.2 ROM (everything went fine), system downloaded an update to 4.4.4. After reboot the update screen show up, but the progress bar was moving very slow. After about 30 minutes it was 75% done, and the screen wend black (the phone was 80% charged before the update start). Moto is not responding, completly brick. When I press the power buton for a few seconds, LED blinks two times. After holding power+Vol.down for 10 sec or 2 minutes, LED blinks, but there is no other reaction. I tried also to charge the phone for 8 hours with 5V charger. Nothing.
After searching the solution and watching some youtube videos I decided to remove the bettery and try to boot it on cable. Nothing. When I plug the charger (no battery), LED bliks, it's like a Morse code, and thats it.
Please, advice me, what to do with my Moto Brick? Help!
Click to expand...
Click to collapse
Have you tried Moto Flasher?
http://forum.xda-developers.com/moto-g/orig-development/bootloader-tool-motoflasher-t2959076
@Mee_Go - Did you upgrade the phone to Lollipop at any time?
lost101 said:
@Mee_Go - Did you upgrade the phone to Lollipop at any time?
Click to expand...
Click to collapse
Yes, before flashing GPE 4.4.2 there was Cyanogenmod 12 installed on the device.
Mee_Go said:
Yes, before flashing GPE 4.4.2 there was Cyanogenmod 12 installed on the device.
Click to expand...
Click to collapse
Looks like you are hard-bricked. You will have to wait with the others in this thread:
http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
lost101 said:
Looks like you are hard-bricked. You will have to wait with the others in this thread:
http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
Click to expand...
Click to collapse
i have read that flashing gpe 4.4.2 and then updating to 4.4.4 causes hard brick and so i think your moto g is dead
i too have a brick but that is a wierd one. I am able to get into fastboot but system files flashes with an error IMAGE IS TOO LARGE
SO I had cm 13 nightly but I wanted to go back to lollipop. As I didn't have stock rom of lollipop, I had to flash stock 4.4.4 and then use ota update as my download is crap and I had these files offline. SO I flashed the 4.4.4 using fastboot and then the phone went off for restart and then it was the last time I ever saw my screen getting lighten up. Well at that time battery was about 60% so I was pretty sure that it was the case. Nevertheless I tried *everything*, 15 sec power button, 2 min power button, power button+vol button, 1 hour charge, 2 hour charge, whole freaking night charge, charge via high ampere, everything. SO at last I changed the battery, well my money got wasted, each and every thing remains same. Now if I am charging via my pc then after 15 sec power button pc give new hardware notification sound and that's it, nothing more.. I am pretty sure that LCD was fine too. Well currently it gives few second of LED notification blink for like half a minute if I charge it after couple of hour. SO is there any savior out there?
manukarki said:
SO I had cm 13 nightly but I wanted to go back to lollipop. As I didn't have stock rom of lollipop, I had to flash stock 4.4.4 and then use ota update as my download is crap and I had these files offline. SO I flashed the 4.4.4 using fastboot and then the phone went off for restart and then it was the last time I ever saw my screen getting lighten up. Well at that time battery was about 60% so I was pretty sure that it was the case. Nevertheless I tried *everything*, 15 sec power button, 2 min power button, power button+vol button, 1 hour charge, 2 hour charge, whole freaking night charge, charge via high ampere, everything. SO at last I changed the battery, well my money got wasted, each and every thing remains same. Now if I am charging via my pc then after 15 sec power button pc give new hardware notification sound and that's it, nothing more.. I am pretty sure that LCD was fine too. Well currently it gives few second of LED notification blink for like half a minute if I charge it after couple of hour. SO is there any savior out there?
Click to expand...
Click to collapse
Did you look in the Moto G Forum?
http://forum.xda-developers.com/moto-g
like in the
[ROM] Official Cyanogenmod 13 for Falcon (nightly) by matmutant
http://forum.xda-developers.com/moto-g/orig-development/rom-official-cyanogenmod-13-nightly-t3260344
I have tried like everything..
Check out the guide to recover from hardbrick. http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
Sent from my Moto G using XDA-Developers mobile app
rahulrajmishra36 said:
Check out the guide to recover from hardbrick. http://forum.xda-developers.com/moto-g/help/how-to-revive-hard-bricked-moto-g-t2833798
Sent from my Moto G using XDA-Developers mobile app
Click to expand...
Click to collapse
I can't thank you enough man.. Turns out I didn't try everything...
Is your phone working now?
Sent from my Moto G using XDA-Developers mobile app
rahulrajmishra36 said:
Is your phone working now?
Sent from my Moto G using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes, I am used to brick devices but this time I didn't think of hard brick.. After following the link you gave me, I reached fastboot and had couple of problems but I was used to the problems from then....
Okay. All the best.
Sent from my Moto G using XDA-Developers mobile app
For people who are seeing this trying to figure out how in the world did he do it, you're welcome ...
Part 1:
http://www.modsweb.com/2016/09/1-dead-moto-g.html
Part 2:
Unbricking
http://www.modsweb.com/2016/09/2-dead-moto-g.html