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So i've been getting calls from this number for a while. they call maybe once every 2 or 3 months. I answer and its a recorded message saying my auto warranty is about to expire and asks me to press 1 to speak to a customer representative. I know its spam and usually hang up. But today was a different. I pressed one and felt like having fun.
Spammer:Whats the make and model of your vehicle (without saying hi or anything.)
ME: 2007 Lamborghini Gallardo (bull****)
Spammer:How many miles?
ME: 21,000
Spammer: How much would you sell it?
ME: Now why the f*#& would i sell it?
Spammer: Cuz i wanna buy it! (really aggressively)
ME: How about you suck my D*#*!!!
Spammer: How about your dad sucks your D$*( !!!
and he hung up... i'm dying for this prick to call back, from now on i'm answering and just gonna mess with them.
I googled the number and theres a lot of websites about these scammers.
The point of this post? No clue! i guess to inform everyone about these guys and just dont give them any info! and please mess with them.
You should be careful. I remeber hearing about a scam on GMTV, whereby as soon as you 'press 1' or whatever, it reverses the charges of the phone call and charges you at a premium rate.
mike freegan said:
You should be careful. I remeber hearing about a scam on GMTV, whereby as soon as you 'press 1' or whatever, it reverses the charges of the phone call and charges you at a premium rate.
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itv talking about other people scaming people. pot, kettle
If it were me I would take five minutes out to trot along to my local PC plod shop and give them all the details bet he would not be so mouthy down the phone then.
What it is actually???
The Owl said:
If it were me I would take five minutes out to trot along to my local PC plod shop and give them all the details bet he would not be so mouthy down the phone then.
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PC plod shop?
police station
english people call police plods
I started getting a lot of spam calls over the last month, especially after I signed up on the Do Not Call List!?
So I got turned on the YouMail.com where you replace your current voicemail with a really cool one. I added numbers with some nasty responses for certain numbers depending if its a machine or a life person.
And now I do not want my windshield repaired for the 300s time....
Check it out its really cool and free and people generally don't call you back anymore...
optima said:
itv talking about other people scaming people. pot, kettle
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Haha,yeah forgot about that.
fone_fanatic said:
So i've been getting calls from this number for a while. they call maybe once every 2 or 3 months. I answer and its a recorded message saying my auto warranty is about to expire and asks me to press 1 to speak to a customer representative. I know its spam and usually hang up. But today was a different. I pressed one and felt like having fun.
Spammer:Whats the make and model of your vehicle (without saying hi or anything.)
ME: 2007 Lamborghini Gallardo (bull****)
Spammer:How many miles?
ME: 21,000
Spammer: How much would you sell it?
ME: Now why the f*#& would i sell it?
Spammer: Cuz i wanna buy it! (really aggressively)
ME: How about you suck my D*#*!!!
Spammer: How about your dad sucks your D$*( !!!
and he hung up... i'm dying for this prick to call back, from now on i'm answering and just gonna mess with them.
I googled the number and theres a lot of websites about these scammers.
The point of this post? No clue! i guess to inform everyone about these guys and just dont give them any info! and please mess with them.
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:-D nice conversation you had
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
JoePR31 said:
Hi. I was hesitant to have what's probably a silly question be my first post, but, I couldn't find the answer by searching.
I just bought and downloaded CorePlayer for my HD2 and come to find that CoreCodec doesn't automatically provide me with the activation code immediately after completing my purchase. My confirmation email said that I have to email them in order to receive the code. I find this strange, inconvenient, and annoying.
But, since it seems that I have no choice but to wait for them to email me back, I was hoping that one of you would be kind enough to let me know how long it usually takes them to email the activation code back. Thanks in advance!
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I got mine immediately!
try emailing them about it, they are usually pretty responsive.
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
Three days after "purchase", and still waiting on my CorePlayer activation code!!!
vovobrewer said:
Have to agree with the OP. Paid, downloaded, installed and now waiting, waiting, waiting for the activation code. Sorry, but that'll be my last purchase from CoreCodec . Regret not having gone with Kinoma. Very disappointed with the service which should in fact be totally automated.
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Wow, this is absolute crap. I emailed them in regards to the activation code just prior to starting this thread, and I've yet to receive a response from them. If anyone besides vovobrewer and I have had this problem with CoreCodec please post your experience in this thread. They may end up stealing my money, but I'll be damned if I don't tell everyone and their mama about it and knock their rep down several notches for doing so! NOTHING WORSE THAN A THIEF, CORECODEC!
Six days after paying for coreplayer and I'm still waiting for an activation key. Emails are getting ignored. Maybe Corecodec have gone belly-up and taken my money with them.
It's not a spam filter type issue on your email?
I got my code within minutes of ordering - the email came from : [email protected]
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
vovobrewer said:
Finally after 7 days and many emails! And not even the slightest hint of an apology. Spam filter didn't get it, they were just that slow. I'll never buy another Core product or recommend them. I'm so over crap service.
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Thats the sad thing, you do the right thing and buy it legitimately and they provide this kind of service. It should have been virtually automatic in supplying you a code.
Is it any wander many just search for a cracked version.
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Back-ordered and a new batch all in one day. Iz eye n heavon????
regP said:
Back-ordered and a new batch all in one day. Iz eye n heavon????
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That would be impossible in practical world.
Let us know production date
Yeah, let us know how it turns out. I'm still holding on to mine before I get a replacement through Asurion, i'll have to ask for one from a new batch as well...
besthijacker said:
That would be impossible in practical world.
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exactly.
10char
cczupich said:
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
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Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
hire4blood said:
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
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If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
I'm not sure which one to go with anymore. A fixed G2x with no lcd bleed sounds pretty enticing, but then there's the Sensation with the possibility of root on day one.. and Kal-El is on the way this winter. Android just isn't slowing down, lol.
sensation having root on day one is possible but I wouldn't hold my breath if I were you
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
I understand that what the rep told me might or might not be true. But it sounded like t-mobile put the order through lg. T-mobile them selves do not have any phones,i am aware of that, but the processing was fast and I already have a tracking number. I am hopeful but not foolish. I will let u guys know as soon as it comes what the date on it is. The rep said that it will be a new phone not a refurbished one. is there any other way of knowing how the device would be from a new batch?
Sent from my LG-P999 using XDA Premium App
baykakes said:
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
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Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
jrwingate6 said:
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
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Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
baykakes said:
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
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Seriously, I am really not trying to be a bigot, racist or sexist. I have encountered a couple females that knew what they were talking about and I didn't mean to lump all of the females in the same boat. What I really meant to say would come off racist but here goes anyway. As soon as I here a voice from a female that sounds like she's straight out of the ghetto I will hang up and call back. If the person sounds educated I will remain on the line and give them a chance.
Camille68 said:
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
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Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
jrwingate6 said:
It might sound racist but it's the god damn truth.
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Good Sir you now grace my signature of awesome quotes LOL!!!
Horsey said:
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
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Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
I thought I killed my G2x Tuesday and ordered a replacement. It was a refurb I guess (in a white box). It had really bad screen bleed so I just mailed it back.
I got my original one working anyway.
Camille68 said:
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
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You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
hire4blood said:
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
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I'm sure they reflash them when the refurb them.
Ok I got a freezing g2x monday as a new web online purchase. I then called this morning to get a exchange and they wanted to charge me and blah blah it was a hassle. Took two hours for them to finally agree to give me a new phone, not refurbished, no fees and overnight shipping. Except his boss was out and he needed him to sign off on it.
Well anyways, once before I had a replacement not get ordered so now I check my **** 5 hours later. Well, I called back and got this lovely rep, she didn't see the new order and I said, "well the gentleman that helped me before had to wait on his supervisor to sign off and maybe that's why you don't see it yet?" She then just kinda kept blabbing and said, "Well, ill make sure ones ordered right now so we know, Ill get you a confirmation number as well". I said "thanks".
Well I checked my emails about a half hour later for the confirmation email and there was 2 order numbers. One at 2:03 pm and another at 2:28. I figured well ****. I read before where this happened but forgot what they did. I also got ups tracking numbers for each one. So Im assuming 2 are on there way.
So if they send 2 what do I do? Well I was majorly jacked around today and have spent many many dollars to tmobile. LOL SO im thinking sounds fair. I mean how can they know and charge me? they both were free and say free on the order page, and they only need 1 device back right?
So im thinking about keeping them both, and selling one. I just got a photo radar ticket and could use the 300 bucks for that.. lmfaoooo
SO, I think If there's no way for them to tell, and I get two, (PRAY) and they only need one back. HOW CAN I GO WRONG?
WHAT WOULD YOU DO WWYD? lol
Yikes not this type of thread again. Massive debate
Sent from my GT-P1000 using Tapatalk
if it's in their system that they sent you 2 they'll know and will probably ask you eventually
Personally, I think its morally wrong, but if you're in desperate need of the money, say you only received one...
Sent from my LG-P999 using XDA App
If I knew there was no possible way they would know they sent me two than I would do what any working man in this type of economy would do. SELL ONE!
Chances are their system knows you have two so I would just call them and let them know. Or call and beat around the bush. Ask vague questions to see if they know you have two.
I know there is going to be some people on here calling ne immoral but o well. Unless you've never done anything wrong in your life than your just preaching to the choir.
Sent from my HTC Sensation 4G using XDA Premium App
If its not in their system that they sent two I'd keep it. No shame in my game.
I agree with the majority. Times are hard and T-Mobile screwed us over with the G2x by offering most of us a myTouch 4g or a G2 as a replacement. Do what you gotta do!
Sent from my LG-P999 using XDA Premium App
Ok so why would they check my system? And just look for a issue?
I don't see them finding out even with it in the system.... cause what's that mean? Ok in there system? How do they go, oh woops we accidently sent him two. Hell they barely know anything ....
Even if in system how will it get back to me when they get a original back...?
Tmobile.com doesnt even show any order placed... They did it directly through the loyalty department and telesales...
If they get there phone back and there not charging for either, why would they hassle me?
I get there system could show they sent me two, but if they don't catch it now, why would they later? And why would they just search my account going huh? Lol especially if I lay low and not call em...
I'm gonna take my chances and play dumb if they find out... not my fault, hell maybe they told me they were sending me a free one for my troubles? Lol
EDIT: Hell if anything ill just hold onto it for a bit and see if they catch it within a couple weeks. If not, I should be good. If so, Ill just send back.
MEH, I think if this is their fubar. I just play stupid. HUH, I have 2 lines with g2xs, I thought they were sending 2. lol
also, wouldnt it be better their both in their system? instead of 1 not being in it? cause then that phone disappears and now its got to be tracked and theres a signature? Where as this way, its accounted for, and not missing. Its delivered?
I dont know. I think Im gonna hang onto it for about a month and see what they do. I just dont see how they can make 2 orders send them, get the phone back they wanted and still catch it. If 2 was just sent with only 1 order, that IMO sounds worse.
Like Jw had happen, Tmobile told him to keep his G2x when he got a sensation also. Maybe they sent me 2 for my troubles hell. Like I said, maybe I said I even called and they told me dont worry about it and just keep it. Now im being charged?
Tmobile and their notes are so all over the place I think I could even get out of it If I needed too.
WHO knows.
IF both phones are on a separate order, and both are delivered, and the defective one gets back. Wheres there a issue to them? like I said they dont know what a rep did for me. The last rep could have hooked me up. Like they did JW
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
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again. how would they even go about finding out? both phones are sent, delivered. Paid. Dont see how they could charge me later.
My point is, ok, they see 2 orders. Now what? and who sees it? Is there a person just randomly looking at accounts for weirdness?
I just dont see the scenario where they all the sudden just randomly audit my account and go hmmmm . Why are there 2 phones sent.
BOTH PAID, sent, Delivered. Now bam its just notes in the past now. They get the phone back they wanted. HOW CAN THEY TELL? ya the notes or online will show 2 phones sent, but again, bills and etc are computer automated generated. So if it shows no charges. HOW CAN I BE BILLED?
I can see if I paid 249 for one. Got sent two and was like ****. the paperwork also says 249. THEY BOTH Say PAID.
SCENARIO: rep just randomly looks, sees 2 phones, and just sends me a bill? The phone is out of their hands.
If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.
unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
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Im just trying to find all loop holes. WHO IS THEY? the computer? Or Reps? cause if I didnt call for say 2 months, then what? who sees it? There both paid, not cost anything. WHO SEES IT?
KeithLM said:
If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.
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No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
EDIT: so, again ill cover my tail. Not open the box just hold onto it. Then if charged or issues Ill just return it. They will credit my account back. Ill just say I forgot about it, been very busy and should have returned it. Give it till next billing cycle and if Im in the clear. Do what I need with it. You would think that if they will find out after the fact. They would have found out before they were sent. I mean, same time within 20 mins of each other, they couldnt figure that out, but yet they will figure out after the fact? MEH call me a believer but I think Im golden.
I wish i could get sent 2 that way i could hold up the wobbly legs of my table on both sides.
smashpunks said:
No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
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After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.
KeithLM said:
After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.
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Ok, now that makes some sense.
Yea, sounds like maybe they could know in that mannor, but, will see. Hopefully they are sent as new devices and not a replacement. Ill do my research up till then and see whats up. Ill definitely See whats up but your post made good sense. THis is why I made the thread. To see which actually happens..
EDIT: the way they had to do the exchange/new phone was like just having a new order. Not replacement. cause of some loop hole. So maybe since the had to do it that way they wont have the replacement RA number. WHO knows. LOL
but interesting and Im gonna play a lil
also, i just remembered that I before have gotten order placed/ replacement placed texts also. Ive yet to receive these. I think because were going around the usual way to get me the phone. So I dont know. cause even online under recent order info on MYTMOBILE.COM it doesnt show any orders placed either. VERY strange.
even when I call 611 it doesnt have any info on orders. It just says my old order that was already shipped that im replacing. GONNA KEEP A EYE ON THAT. I think the way they had to loop around may help
If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.
Give them 60-90 days from when they shipped you the phones. after that, they don't have a leg to stand on. (this is of course unless they contact you about it prior to 90 days)
jcbofkc said:
If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.
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lol I love your response. HEHE Make me sound like a theif and if I do this im no good. LMFAOOO. that said. Im doing it. Hmmmm I think like this. Ive spent hours of time fighting just for a replacement. Bought a g2x full price, vibrant full price, sensation for 300 and had it replaced like crazy in which they also forgot once to send a replacement so I waited a week for nothing. Pay 160 a month. Blah blah. So in a year ive spentttt?
about 1300 on phones alone. 160x12= 1,920 dollars. Waiting for mad time for replacements cause they put out crap (sensation) and half the lgs lol. SOOOOOOOOOOOOOOOOOOOOOOOOOO
Im gonna play a lil
ALSO, IF I screwed you over half the time, overcharged you, throttled you for what your paying for, had service shotty, rude customer service, forgot some orders, charged you fees etc. Then yes, BY ALL MEANS PLEASE IF I DROP MY WALLET, take that ***** I deserve it
dear all...
called lg for an rma.
sent phone in, it was tested, confirmed wasn't working properly.
agreed to the work that needed to be done. i was charged 168 or so.
they were going to send me a better than new refurb.
i was happy with that.
they sent the replacement phone via fedex.
was due to arrive this past friday. it didn't.
looks like fedex lost the phone.
i spoke with fedex...opened a case number.
they're looking for it.
have in certain words been told by fedex...phone is lost. we'll keep searching, but, it's lost.
advise LG to also file a claim.
spoke with LG. they filed a claim with fedex.
i figured that meant they would cancel that particular phone from my account with them and they would send a replacement.
well, that's not happening.
apparently, i've been told by LG i have to wait 2-3 weeks until the claim goes through before they can do anything.
so, now i'm without a phone for 2-3 weeks.
how inconvenient is that???
i asked LG why they couldn't send me a replacement. according to their first tier customer support - they just can't.
they HAVE to wait for this thing to play out.
no explanation as to why they can't file the claim and send me a replacement.
if fedex finds it...they send it right back to LG.
no one loses in that scenario.
does anyone out there have any advice, suggestions, or experience with this sort of thing?
i'm leaning towards to finding a corporate level email address somewhere and appealing to them in some manner.
i'm pretty bitter about the whole thing, tbh.
any advice is welcome.
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tl;dr
being held hostage by LG due to fedex losing a replacement phone LG sent me.
they're telling me it'll be 2-3 wks before they'll even consider sending me a replacement.
anyone have suggestions as to who to contact at LG to get better, more thorough customer service??
cheers!
Blast them on twitter.
tebore said:
Blast them on twitter.
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Click to collapse
yeah...i'm not at all twittered up. or, facebooked for that matter.
although, the way i feel over the whole thing is definitely tempting me to change my outlook regarding social media.
especially if it may actually make a difference.
thanks for the advice, btw. i appreciate it.
it's seriously frustrating as hell.
tomorrow's tactic is to follow advice from another's thread on reddit. since LGs call center is based in the philippines, if you press 2 on the call in prompt for spanish...you almost always get routed to someone stateside.
not that this will have any effect on LGs policy...but, perhaps i can get someone a little more sympathetic to my plight.
after that...i'll try whatever is next on the list.
may even be social media.
don't you usually have to have a lot of followers and whatnot?
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
wangdaning said:
Sorry to say, but I think LG needs Fedex to verify the phone was never delivered. They might think you are running a scam to get two phones. Just a thought, and I am in no way saying you did anything wrong or that it is fair to you. I feel bad for you and hope it is settled soon.
Click to expand...
Click to collapse
no, no...i totally get that aspect. they're putting in their due diligence.
totally get it.
however, since it was lost while with fedex and they have no tracking history of it getting beyond the point of their local warehouse everyone involved knows there was never any customer contact.
so, i had that solidly in my court.
oddly, i received an email from lg this AM saying they received my device YESTERDAY at their facility and it is about to be tested and repaired.
welllllllllll, since i was going to call anyway....
i called. again.
except this time i took the redditor's advice and called the spanish call center.
like he/she said...they speak perfect english and are located in the states.
not sure any of that had anything to do with anything...but, it's worth noting.
also, they were a LOT more pleasant to deal with.
i suppose the spanish speaking call center receives a lesser volume of calls leaving these guys a lot less jaded???
at any rate...i have a promise of a call from LG on monday or tuesday.
the plan is to send me a new device and they'll take over the issue with fedex.
as of today's call...they're hoping i'll have a new device in my hands by the end of next week.
i'm not going to hold my breath - i've had other CSRs tell me "they'll call me back."
however, the new RMA email seems to indicate that they are, in fact, making progress in moving this forward for me.
fingers crossed.
there are always more interesting things going on in these threads...but, i'll update as things move along.
thanks everyone for even bothering to read about these escapades.
xda rocks...OG evo and onward!