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I don't know if this is true or not, but I read a post on HoFo today that said HTC is now equipped to sell original accessories for the Nexus One including the original Android sleeve that ships with the phone.
If you want to give it a shot, the number to HTC's accessory sales department is 1-888-716-3594. I tried calling them today, but they were already closed. I'd call again tomorrow, but I work during their same business hours. For those interested please post if you find out whether or not we can order replacement sleeves instead of haggling with other XDA members for each others.
I called to price out a replacement battery and they took my info and said they would either email or call me with pricing information and could take my order at that point.
What are the chances they're selling the mythical car dock?
(I'm kidding, I assume we'd have heard about it from Google if it was ready).
Please Share
I would love to hear the prices, if anyone gets any information at all, please share
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
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If that is the case, I might try and get a second one just as a backup
j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
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I wonder how would they feel about sending me one to Finland
Oh, and hey, a tip: if a company gives something for free just to be nice, don't exploit it or they'll stop
Lahdekorpi said:
I would love to hear the prices, if anyone gets any information at all, please share
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10 dollars I just bought one from htc
oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.
maktucali said:
oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.
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What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...
royn said:
What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...
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His earbuds were BROKEN and they wouldn't replace them knowing he did it so he didn't have much of a choice but to tell them it was a factory defect...It's one thing if you truly broke them and it your just getting them to get them..
Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.
like i said i did not go for the sleeve. i have my sleeve my earphone on the other hand broke. so i was gonna BUY a pair but the rep said they DONT sell them IDK why but if it was defective they will send out a pair.
i like the stock headphones. mine broke and i was looking to buy a pair.
how the hell did i abuse htc? coz i lied? i didnt mind paying for headphones but this is the only option to get the stock headphones. call htc and try to buy one they will tell you what they told me. they dont sell them right now. and there is no way of buying one. its not my fault if they are too slow with providing accessories for sale.
i was just sharing my experience with costumer support. and if you got the wrong ideas then you got problems buddy.
uansari1 said:
Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.
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THANK YOU!!!!!!!!!
maktucali said:
THANK YOU!!!!!!!!!
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... and this is coming from, you guessed it, the guy that sent back a free N1.
yes i know! whats new? whats going on?!
If you guys are trying to get free stuff out of HTC, please don't. They are in some hard times right now.
Called HTC a week ago asking if they were selling any factory oem batteries & sleeves yet... they took my IMEI number and said they'd get back to me...
Never heard from them but 5 days later a brand new factory oem battery and sleeve was sitting in my mailbox!
+1 for HTC customer service!
HTC is pretty cool, just called cause my sister wanted a sleeve for her phone. Asked if they were selling, the rep asked if I had lost it, told him nope. They still sent it out for free.
+1 HTC
just called up, said if i lost mine he could send a new one, told him i did, hes sending a new one.....he said if i needed to purchase another to call customer care, also asked about battery he said buy from google.com/phone
Come ON.. i know someone has to know how to get rid of this.. Everyone here is pretty smart.. well except me lol.. thanks please help.
Ok.. first i get charged $14.99.. for some stupid **** i didnt subscribe to.. where did it come from IDK!!
I DONT REMEMBER THE NAME OF THIS ONE..
But then i got a little code number to that thing and send STOP.. and it stopped charging me.. OK...
But then i just got this new bill.. now they are charging me another stupid thing for $9.99..!! its this one is called Jumpah Alerts Weather alerts..!!
Wth??? i never did this!!
I AM WITH SPRINT.. I have the HTC EVO..
CAN SOMEONE SHOW ME OR TELL ME HOW TO GET RID OF THIS THINGS??? PLEASE!! THANKS!
That happened to me once, on AT&T. The bill told me I could send a STOP text to a certain 4 or 5 digit number and I did and I ceased to be billed next month. Sucks that it happens but it does. I never sign up for crap like that.
At 4pm on the 25th of every month I get a text message offering the chance to win £1,000 in a FREE quiz and get charged £1.50 to receive it. I have never subscribed to anything so I do not know where they got my number from.
Every month when I get my bill I ring Vodafone and complain and they credit me with the £1.50
One VF that I spoke to told me NOT to text back to cancel as that would tell them that it was a live line and I would get plagued with more of them
It sounds to me like you've wound yourself up in a "spam trap" -- you need to call your local business authority (in the States known as Attorney General) and ask them how you can stop these messages that cost you money. I will warn you though, they will probably tell you just to change your number -- however they will want to take an official record on your behalf of the numbers that are bothering you. You will not have to go to court, but the AG will most likely take some sort of legal action. These "subscription" texters are pretty clever and sending them a "stop" message sometimes can get your number sold to other "subscriptions". I'd ask your carriers if they can change your number and waive the fee (most carriers will if the reason is harassment, which this definitely is). Of course, you'll have to send your friends your new number, but it definitely gives you the advantage of being able to weed out people you don't want to talk to...
I got it resolved.. a tech from sprint helped me.. n he called for me to block THE PREMIUM MESSEGES.. n this bill i didnt get that extra fee from the spam
Sent from my PC36100 using XDA App
Ok I got a freezing g2x monday as a new web online purchase. I then called this morning to get a exchange and they wanted to charge me and blah blah it was a hassle. Took two hours for them to finally agree to give me a new phone, not refurbished, no fees and overnight shipping. Except his boss was out and he needed him to sign off on it.
Well anyways, once before I had a replacement not get ordered so now I check my **** 5 hours later. Well, I called back and got this lovely rep, she didn't see the new order and I said, "well the gentleman that helped me before had to wait on his supervisor to sign off and maybe that's why you don't see it yet?" She then just kinda kept blabbing and said, "Well, ill make sure ones ordered right now so we know, Ill get you a confirmation number as well". I said "thanks".
Well I checked my emails about a half hour later for the confirmation email and there was 2 order numbers. One at 2:03 pm and another at 2:28. I figured well ****. I read before where this happened but forgot what they did. I also got ups tracking numbers for each one. So Im assuming 2 are on there way.
So if they send 2 what do I do? Well I was majorly jacked around today and have spent many many dollars to tmobile. LOL SO im thinking sounds fair. I mean how can they know and charge me? they both were free and say free on the order page, and they only need 1 device back right?
So im thinking about keeping them both, and selling one. I just got a photo radar ticket and could use the 300 bucks for that.. lmfaoooo
SO, I think If there's no way for them to tell, and I get two, (PRAY) and they only need one back. HOW CAN I GO WRONG?
WHAT WOULD YOU DO WWYD? lol
Yikes not this type of thread again. Massive debate
Sent from my GT-P1000 using Tapatalk
if it's in their system that they sent you 2 they'll know and will probably ask you eventually
Personally, I think its morally wrong, but if you're in desperate need of the money, say you only received one...
Sent from my LG-P999 using XDA App
If I knew there was no possible way they would know they sent me two than I would do what any working man in this type of economy would do. SELL ONE!
Chances are their system knows you have two so I would just call them and let them know. Or call and beat around the bush. Ask vague questions to see if they know you have two.
I know there is going to be some people on here calling ne immoral but o well. Unless you've never done anything wrong in your life than your just preaching to the choir.
Sent from my HTC Sensation 4G using XDA Premium App
If its not in their system that they sent two I'd keep it. No shame in my game.
I agree with the majority. Times are hard and T-Mobile screwed us over with the G2x by offering most of us a myTouch 4g or a G2 as a replacement. Do what you gotta do!
Sent from my LG-P999 using XDA Premium App
Ok so why would they check my system? And just look for a issue?
I don't see them finding out even with it in the system.... cause what's that mean? Ok in there system? How do they go, oh woops we accidently sent him two. Hell they barely know anything ....
Even if in system how will it get back to me when they get a original back...?
Tmobile.com doesnt even show any order placed... They did it directly through the loyalty department and telesales...
If they get there phone back and there not charging for either, why would they hassle me?
I get there system could show they sent me two, but if they don't catch it now, why would they later? And why would they just search my account going huh? Lol especially if I lay low and not call em...
I'm gonna take my chances and play dumb if they find out... not my fault, hell maybe they told me they were sending me a free one for my troubles? Lol
EDIT: Hell if anything ill just hold onto it for a bit and see if they catch it within a couple weeks. If not, I should be good. If so, Ill just send back.
MEH, I think if this is their fubar. I just play stupid. HUH, I have 2 lines with g2xs, I thought they were sending 2. lol
also, wouldnt it be better their both in their system? instead of 1 not being in it? cause then that phone disappears and now its got to be tracked and theres a signature? Where as this way, its accounted for, and not missing. Its delivered?
I dont know. I think Im gonna hang onto it for about a month and see what they do. I just dont see how they can make 2 orders send them, get the phone back they wanted and still catch it. If 2 was just sent with only 1 order, that IMO sounds worse.
Like Jw had happen, Tmobile told him to keep his G2x when he got a sensation also. Maybe they sent me 2 for my troubles hell. Like I said, maybe I said I even called and they told me dont worry about it and just keep it. Now im being charged?
Tmobile and their notes are so all over the place I think I could even get out of it If I needed too.
WHO knows.
IF both phones are on a separate order, and both are delivered, and the defective one gets back. Wheres there a issue to them? like I said they dont know what a rep did for me. The last rep could have hooked me up. Like they did JW
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
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again. how would they even go about finding out? both phones are sent, delivered. Paid. Dont see how they could charge me later.
My point is, ok, they see 2 orders. Now what? and who sees it? Is there a person just randomly looking at accounts for weirdness?
I just dont see the scenario where they all the sudden just randomly audit my account and go hmmmm . Why are there 2 phones sent.
BOTH PAID, sent, Delivered. Now bam its just notes in the past now. They get the phone back they wanted. HOW CAN THEY TELL? ya the notes or online will show 2 phones sent, but again, bills and etc are computer automated generated. So if it shows no charges. HOW CAN I BE BILLED?
I can see if I paid 249 for one. Got sent two and was like ****. the paperwork also says 249. THEY BOTH Say PAID.
SCENARIO: rep just randomly looks, sees 2 phones, and just sends me a bill? The phone is out of their hands.
If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.
unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
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Im just trying to find all loop holes. WHO IS THEY? the computer? Or Reps? cause if I didnt call for say 2 months, then what? who sees it? There both paid, not cost anything. WHO SEES IT?
KeithLM said:
If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.
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No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
EDIT: so, again ill cover my tail. Not open the box just hold onto it. Then if charged or issues Ill just return it. They will credit my account back. Ill just say I forgot about it, been very busy and should have returned it. Give it till next billing cycle and if Im in the clear. Do what I need with it. You would think that if they will find out after the fact. They would have found out before they were sent. I mean, same time within 20 mins of each other, they couldnt figure that out, but yet they will figure out after the fact? MEH call me a believer but I think Im golden.
I wish i could get sent 2 that way i could hold up the wobbly legs of my table on both sides.
smashpunks said:
No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
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After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.
KeithLM said:
After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.
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Ok, now that makes some sense.
Yea, sounds like maybe they could know in that mannor, but, will see. Hopefully they are sent as new devices and not a replacement. Ill do my research up till then and see whats up. Ill definitely See whats up but your post made good sense. THis is why I made the thread. To see which actually happens..
EDIT: the way they had to do the exchange/new phone was like just having a new order. Not replacement. cause of some loop hole. So maybe since the had to do it that way they wont have the replacement RA number. WHO knows. LOL
but interesting and Im gonna play a lil
also, i just remembered that I before have gotten order placed/ replacement placed texts also. Ive yet to receive these. I think because were going around the usual way to get me the phone. So I dont know. cause even online under recent order info on MYTMOBILE.COM it doesnt show any orders placed either. VERY strange.
even when I call 611 it doesnt have any info on orders. It just says my old order that was already shipped that im replacing. GONNA KEEP A EYE ON THAT. I think the way they had to loop around may help
If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.
Give them 60-90 days from when they shipped you the phones. after that, they don't have a leg to stand on. (this is of course unless they contact you about it prior to 90 days)
jcbofkc said:
If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.
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lol I love your response. HEHE Make me sound like a theif and if I do this im no good. LMFAOOO. that said. Im doing it. Hmmmm I think like this. Ive spent hours of time fighting just for a replacement. Bought a g2x full price, vibrant full price, sensation for 300 and had it replaced like crazy in which they also forgot once to send a replacement so I waited a week for nothing. Pay 160 a month. Blah blah. So in a year ive spentttt?
about 1300 on phones alone. 160x12= 1,920 dollars. Waiting for mad time for replacements cause they put out crap (sensation) and half the lgs lol. SOOOOOOOOOOOOOOOOOOOOOOOOOO
Im gonna play a lil
ALSO, IF I screwed you over half the time, overcharged you, throttled you for what your paying for, had service shotty, rude customer service, forgot some orders, charged you fees etc. Then yes, BY ALL MEANS PLEASE IF I DROP MY WALLET, take that ***** I deserve it
lol, I just witnessed an "Epic mouth foaming" full fledged melt down in a BB...
I started to laugh and the person gave me the stare down of doom, made me chuckle some more.
And then I asked the CSR if they had cheese to go with all the "wine" they just received... The girl teared up a bit and then asked if I would like to apply for a BB CC...
How does a grown person just "Melt down" @ 10:15 in the morning over a device that's not supposed to be released to them until the 10th?
To all the CSR's that are going to be yelled at, called names, need to get a manager or call the cops today. "We" as in the royal "We" apologize in advance. Good luck and please keep sane today.
My mom is coming in to get a phone. All she knows is that it is big, and she doesn't have to squint to see the text messages when the she doesn't have her glasses on.... She won't yell or scream at you. She won't complain about not having accesories. All you have to do is transfer her contacts and photo's. And show her how to assign ringtones. Please be nice to her
Big phones FTW!!!!!
This forum has actually made me feel bad for what the CSR's go through. I've always been more than polite to them (because who wants to help an asshole?) but I've silently resented them for not trying to be more sympathetic. Well I see why now, they put up with so much of peoples **** it makes them callous. I'm sure we have some members on this forum that are CSRs and I would love to hear some horror stories :laugh:
Thank you!!!! Lol. Its not always fun with some customers but they usually make for great stories down the road.
Sent from my HTCONE using xda app-developers app
I actually just got off the phone with Verizon to ask about International roaming plan options and asked about shipping date for the Note 3 for the hell of it.
The woman I spoke to was like 'Oh yeah, we have it'
I got excited.
Then she said 'It's available on 10/10 for pre-order'
Sadness ensues.
Oh well,..one of my friends said it as well as someone on the forum that the best part of getting a new phone is the anticipation. I've been having lots of best parts with all this anticipation!!
Only (6) more days until this amazing device is in my hands!!! I'll have all my accessories [static screen protector, Spigen case, 64GB Samsung Pro Micro SD] here sitting at my desk eagerly awaiting it's arrival.
We will be treated to some very Epic, Epic I tell you, tales of the stupidity and audacity of unreasonable consumers in the next 2 weeks.
Things I have heard people tell CSR's in a "loud" tone to voice their personal displeasure of not getting what they want on launch day of many phones @ the Corporate Sprint Store on La Cienega & 3rd in Beverly Hills.
"Well why aren't there any covers??
How am I supposed to protect my phone?
I am holding you responsible if I scratch my phone!!
What kind of Company are you??
I can't wait to move to another carrier
I want to speak to a manager
What do mean we can't call Samsung and get this fixed.
Do you know who I am
I spend "X" amount in this store every year
I need a Xanax
You just wasted an hour of my time
What do you mean I could have made an appointment
I have important business to do and I absolutely need this phone"
In my country........
Eventually police show up because a customer or 5 will call them even if the CSR's won't.
I have dealt with the same store for years now. They try to help as much as they possibly can and the majority of the customers appreciate them calling corp sprint and working stuff out. Maybe because its a corporate store or maybe because of the clientele. But Christ, some people are complete douche nozzles... Without any tack or situational awareness. But the CSR's at this store are definitely very understanding and courteous.
Heh. Any chance this is in LA? I've been on the phone all morning with an AT&T rep who's been calling AT&T stores in the LA area trying to find me a black Note 3. None of them have inventory, but apparently some crazy lady is calling around giving everyone a hard time lol.
EDIT: Turns out they do have the black ones in stock after all. Sorry for the misinformation!
bigmout said:
Heh. Any chance this is in LA? I've been on the phone all morning with an AT&T rep who's been calling AT&T stores in the LA area trying to find me a black Note 3. None of them have inventory, but apparently some crazy lady is calling around giving everyone a hard time lol.
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Pasadena Best Buy has them in Black for AT&T also the Glendora Best Buy has them as well...
grifter9931 said:
Pasadena Best Buy has them in Black for AT&T also the Glendora Best Buy has them as well...
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Unfortunately, I have to get mine through an AT&T company store because they're doing an early upgrade for me.
bigmout said:
Unfortunately, I have to get mine through an AT&T company store because they're doing an early upgrade for me.
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A few stores have them in stock
http://www.att.com/shop/wireless/devices/samsung/galaxy-note-3-jet-black.html#fbid=CB0uUHuHndD
grifter9931 said:
A few stores have them in stock
http://www.att.com/shop/wireless/devices/samsung/galaxy-note-3-jet-black.html#fbid=CB0uUHuHndD
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Crazy... I just called and confirmed. They have them in stock -- including two of the stores the AT&T rep called this morning. Gonna see if I can pick one up after all. Cheers!
grifter9931 said:
Things I have heard people tell CSR's in a "loud" tone to voice their personal displeasure of not getting what they want on launch day of many phones @ the Corporate Sprint Store on La Cienega & 3rd in Beverly Hills.
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Damn that sent a chill down my spine... right across from the Beverly Center... I used to work up in that mall back in the day and I waited at the bus stop right there on the corner of 3rd and La Cienega every damn day... miss that time and place... hmmm... small internet
b00mb00mchuck said:
Damn that sent a chill down my spine... right across from the Beverly Center... I used to work up in that mall back in the day and I waited at the bus stop right there on the corner of 3rd and La Cienega every damn day... miss that time and place... hmmm... small internet
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lol very small indeed...
grifter9931 said:
lol, I just witnessed an "Epic mouth foaming" full fledged melt down in a BB...
I started to laugh and the person gave me the stare down of doom, made me chuckle some more.
And then I asked the CSR if they had cheese to go with all the "wine" they just received... The girl teared up a bit and then asked if I would like to apply for a BB CC...
How does a grown person just "Melt down" @ 10:15 in the morning over a device that's not supposed to be released to them until the 10th?
To all the CSR's that are going to be yelled at, called names, need to get a manager or call the cops today. "We" as in the royal "We" apologize in advance. Good luck and please keep sane today.
My mom is coming in to get a phone. All she knows is that it is big, and she doesn't have to squint to see the text messages when the she doesn't have her glasses on.... She won't yell or scream at you. She won't complain about not having accesories. All you have to do is transfer her contacts and photo's. And show her how to assign ringtones. Please be nice to her
Big phones FTW!!!!!
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Not sure if you heard the news stories about two "adult" women knocking the crap out of each other at an apple store over the "golden" iphone. There just aren't enough of them so they started brawling. That is just so pathetic, it is a phone, you can order one and get it later on. Yeah I want my phone early, called BB, certainly didn't drive there to day and was told nope, the 10th. I was cool with that and figured it would be the case but hey it never hurts to ask.
RaptorMD said:
Not sure if you heard the news stories about two "adult" women knocking the crap out of each other at an apple store over the "golden" iphone. There just aren't enough of them so they started brawling. That is just so pathetic, it is a phone, you can order one and get it later on. Yeah I want my phone early, called BB, certainly didn't drive there to day and was told nope, the 10th. I was cool with that and figured it would be the case but hey it never hurts to ask.
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Yeah there a few stories of people being .. people...
On the bright side my mom got her device and is a happy camper.Which ever CSR she dealt with was courteous and spent time showing her a bunch of stuff and filming it at the same time. Gave her a copy so she wouldn't forget any of the new things she was shown. She gave a $35 tip for their time. And bought the person a starbucks coffee.
So , as the topic says , ordered the nexus 5 through someone in ltaly only to find out that the phone is missing at delivery . The box only had the receipt inside . The person that helped me out called google and UPS and was told that they are going to get hold of him by tomorrow .
My question is : Could i get a replacement phone without paying another 400 euros ? What could he possibly do ? Just sit and wait ? Could Google refund us or maybe let us make a free purchase of the same device ?
EDITED : ADDED THE LAST RELEVANT POST
I'm sorry for bumping this topic .
Latest news is : UPS requested a replacement from the deposit in Amsterdam .
Story told by short . Someone (my dad) bought a Nexus 5 from Play Store , in order to test it and send it to me in another country if it is functional . He got and empty shipping box . Filed a complaint at Google and UPS . Google only answered with something like "we are going to look in to that" , UPS has done the same . Google has not responded again to the situation , UPS came and got the empty package , got a new status in shipping details saying that the phone is missing and they are contacting the sender(The Google deposit in Amsterdam , Holland).
Questions :
1. Has anyone else been through this ?
2. What is happening and what do they mean by calling the sender for more details ? (I am realy loosing my patience right now since i ordered mine 31 OCT , at about 27minutes in , and had to have the phone by 5th of november)
3.How long is it going to take to get a damned replacement ?
P.S.-Sorry for my rusty english .
inlovewithnexus said:
So , as the topic says , ordered the nexus 5 through someone in ltaly only to find out that the phone is missing at delivery . The box only had the receipt inside . The person that helped me out called google and UPS and was told that they are going to get hold of him by tomorrow .
My question is : Could i get a replacement phone without paying another 400 euros ? What could he possibly do ? Just sit and wait ? Could Google refund us or maybe let us make a free purchase of the same device ?
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So did the phone come to you or just the "random guy" you ordered it from. Guy might be trying to scam you.
You ask us as if we deal with this stuff everyday. To be honest I do not believe anybody that claims phone was broke upon arrival or even you that says had receipt but no box.
2.0t03speed said:
So did the phone come to you or just the "random guy" you ordered it from. Guy might be trying to scam you.
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He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
inlovewithnexus said:
He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
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If your dad ordered it for you, he should probably be the point of contact for the shipper or Google to get a replacement. Can't hurt to ask.
Dungeon47 said:
If your dad ordered it for you, he should probably be the point of contact for the shipper or Google to get a replacement. Can't hurt to ask.
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Yes ! That is what I wanted to ask but might not have made my self undersood , i'm still very angry on the situation .
I wanted to know if he could get a replacement or a refund (preferably a replacement) without paying another 400 euros (I told him to buy it for me from there cause it's 100 euros cheaper then where i live and he should have sent it to me after he received it) and if the procedure is going to take a lot of time or is complicated.
inlovewithnexus said:
Yes ! That is what I wanted to ask but might not have made my self undersood , i'm still very angry on the situation .
I wanted to know if he could get a replacement or a refund (preferably a replacement) without paying another 400 euros (I told him to buy it for me from there cause it's 100 euros cheaper then where i live and he should have sent it to me after he received it) and if the procedure is going to take a lot of time or is complicated.
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There's a lot of factors in that. Your best bet is to start making some phone calls. Call the courier that was supposed to deliver, call Google, see what they can do. Good luck, mate.
Dungeon47 said:
There's a lot of factors in that. Your best bet is to start making some phone calls. Call the courier that was supposed to deliver, call Google, see what they can do. Good luck, mate.
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He called Google and UPS . He told me that they told him that they are going to get in touch with him tomorrow .
inlovewithnexus said:
He's my dad . He wouldn't scam me.
@caribouxda : I just asked how this could end and i was asking the people that have been through this . If you don't believe me i don't really care to be honest .
PS - Forgot to mention that he ordered it from Google play
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You fail to mention the most important thing, was box opened/damaged? Any signs or that? Also did he take the package as soon as it was dropped off or he found it a couple of hours later.
caribouxda said:
You fail to mention the most important thing, was box opened/damaged? Any signs or that? Also did he take the package as soon as it was dropped off or he found it a couple of hours later.
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He only mentioned that the box only had the receipt inside , don;t really know about damage or if it seemed opened before that . He took the package from the delivery guy but by the time he noticed the box was too easy the delivery guy was driving his car ~100m away .
P.S - I am only asuming he took it from the guys hands ... i was not given this information . I'll keep you updated and tell you more tomorrow wen i find out more.
So your dad ordered it from Google Play and had the delivery address set to YOU right? and when it arrived, phone was missing and only receipt? If so, then yeah, have your dad contact ups/google.
If your dad ordered it and it was delivered to him, then he separately shipped it to you and it's missing. That's on your dad/ups. Google is out of the picture by then.
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
naddie said:
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
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My N5 is also Lost and I didn't want to wait for Google to figure it out, so I placed another order Tuesday for White 32Gb and it said 2-3 weeks. This morning I got shipment confirmation and tracking number. Will ariive to my work tomorrow.
Google will Ban the IMEI definitely for USA. Not sure if they can ban for worldwide GSM. They probably can brick the device too, like how Apple didbeith the iPhone 4 lost at a bar.
naddie said:
This also happened to me. I was expecting it Nov 5 (my birthday, too!). Never came. Last thing was it was out for delivery, then a notice that says customer will pick it up *will call". I never got the call. I called for an update but they said they can't find it.
I got the same email from Google - gonna have to burn that IMEI number and order another one. 3-4 weeks it says for me. Why do I even bother ordering things on the first day. I always get disappointed one way or another.
Does this mean the phone won't work with any carrier? Or just the US? Does this mean they can't activate it, or just work work even with an already activated SIM card?
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Will call doesn't mean they are gonna call you lol. It means you gotta go pick it up from UPS.
_MetalHead_ said:
Will call doesn't mean they are gonna call you lol. It means you gotta go pick it up from UPS.
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In my case it means neither because they don't have it.
---------- Post added at 10:17 PM ---------- Previous post was at 09:22 PM ----------
How did I post to this thread? I was posting to another thread where someone had their Nexus 5 lost/stolen by UPS. Oh well..
nxt said:
So your dad ordered it from Google Play and had the delivery address set to YOU right? and when it arrived, phone was missing and only receipt? If so, then yeah, have your dad contact ups/google.
If your dad ordered it and it was delivered to him, then he separately shipped it to you and it's missing. That's on your dad/ups. Google is out of the picture by then.
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He ordered it to his adress , he got the empty box . If he would have got the device he should have tested it and send it to me after . The phone got lost in between sending it from google to de delivery adress specified to google.
naddie said:
In my case it means neither because they don't have it.
---------- Post added at 10:17 PM ---------- Previous post was at 09:22 PM ----------
How did I post to this thread? I was posting to another thread where someone had their Nexus 5 lost/stolen by UPS. Oh well..
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Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
_MetalHead_ said:
Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
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Looks like it's gone for good. They say they have too many trucks to search for. That's a good runaround because they could probably narrow down to just the one or two that service my area.
Sent from my SGH-I337 using Tapatalk
_MetalHead_ said:
Well that's a bummer. Have you called UPS again? Maybe it was still on the truck or just temporarily lost in the shuffle. UPS is generally very good about keeping track of packages.
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yeah because it accidently fell out of the box, while the receipt stayed in there? remember that the *package* arrived, it's the contents thats missing... face it, some dip**** took it. complain with google, shipping should be insured, hopefully will get a new one.
naddie said:
Looks like it's gone for good. They say they have too many trucks to search for. That's a good runaround because they could probably narrow down to just the one or two that service my area.
Sent from my SGH-I337 using Tapatalk
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Well that sucks. At least google will have no qualms about sending you a new one, you're just gonna have to wait a little longer. When you finally get it you'll be happy.
kendong2 said:
yeah because it accidently fell out of the box, while the receipt stayed in there? remember that the *package* arrived, it's the contents thats missing... face it, some dip**** took it. complain with google, shipping should be insured, hopefully will get a new one.
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I wasn't responding to the OP. The poster I responded to just never got the package. UPS lost it.