Touch screen going crazy - LG Optimus 3D

The random bottom part of the phones touch screen starts to be randomly pressed,
It’s like the phone has a mind of its own, sometime is a few phantom presses and others it’s a full battle to keep the phone from random opening apps and calling people till I hit the lock button or pull the battery.
I have seen a few post about the phone over heating causing this, at 1st it seemed to be my issue, but now the phone does this while feeling relatively cool and right after removing the battery for a bit.
after some time the issue almost stops, this time i have a bit of a dead zone near the bottom right.
can this be calibrated or do i need to replace the part?

acem77 said:
The random bottom part of the phones touch screen starts to be randomly pressed,
It’s like the phone has a mind of its own, sometime is a few phantom presses and others it’s a full battle to keep the phone from random opening apps and calling people till I hit the lock button or pull the battery.
I have seen a few post about the phone over heating causing this, at 1st it seemed to be my issue, but now the phone does this while feeling relatively cool and right after removing the battery for a bit.
after some time the issue almost stops, this time i have a bit of a dead zone near the bottom right.
can this be calibrated or do i need to replace the part?
Click to expand...
Click to collapse
I think your display digitizer is acting up. Try a different ROM and if the problem persists I think you should get it replaced
Sent from my Nexus 7 using XDA Free mobile app

Hello, you solved the problem of their touch screen? My work normal, but suddenly begins to do the same as yours.

Newbie Searching for help!
I literally just joined, and this is my first time doing something like this. So, I don't know how to request help for specific issues concerning my LG Zone 3. Can you give me some direction? I chose you because you are a senior member and i have similar complications with my keyboard.
Thank you and I hope to hear from you soon.
acem77 said:
The random bottom part of the phones touch screen starts to be randomly pressed,
It’s like the phone has a mind of its own, sometime is a few phantom presses and others it’s a full battle to keep the phone from random opening apps and calling people till I hit the lock button or pull the battery.
I have seen a few post about the phone over heating causing this, at 1st it seemed to be my issue, but now the phone does this while feeling relatively cool and right after removing the battery for a bit.
after some time the issue almost stops, this time i have a bit of a dead zone near the bottom right.
can this be calibrated or do i need to replace the part?
Click to expand...
Click to collapse

Related

Screen burn in

I have screen burn in on my Fuze. The two soft buttons and the bottom 2/3's of the scroll bar are visible when they shouldn' t be. For example, click on a reminder at the top so that the screen goes black with the next screen allowing you to choose if you want the reminder, wireless info, etc... At the bottom I'll see the soft keys and program select scroll bar in a gray tint.
I guess I need to leave a white image on the screen for an extended time to undo the burn. But I've only had this phone for a few weeks...I've never had burn in on a cell phone and surely never this quickly on any monitor.
Something similar happened twice to me.. It faded out slowly.. now it's ok
You may check http://forum.xda-developers.com/showthread.php?t=447891
Funny now it's gone after having it turned off for a couple hours. I'll post if it comes back after I have it on for a bit.
It's Back!!! only took one power on cycle and let it sit there for a couple of minutes :-(
kind of scary.
Is it still under warranty?
Weird but believe me - it is a software issue. Restart will always help
D3TH METAL said:
Is it still under warranty?
Click to expand...
Click to collapse
Yes, I'm going to get them to do a warranty replacement. I had another fuze that had a different issue (bad sound) that I replaced after 30 days...it never had this issue.
darfri said:
Weird but believe me - it is a software issue. Restart will always help
Click to expand...
Click to collapse
I think the part of the reboot that "fixes" it is the screen goes white for a while which helps clear it up. But a few minutes later its back.
The same happens for me, but not very often.
It must be a software issue, no need to replace your device.
BTW, It's definately not a burnt in screen.
johanromijn said:
The same happens for me, but not very often.
It must be a software issue, no need to replace your device.
BTW, It's definately not a burnt in screen.
Click to expand...
Click to collapse
It goes away easier if I use the SPB Clock and put it on the white clock...plug it in...set power options stay on 10 minutes when plugged in.
So it is an LCD type of burn it (it appears) as it goes away when a white screen is forced upon it. I think the pixels in that part of the screen don't change very often so it gets a little memory that needs to be "washed" away. Odd thing is my last one never did it. So I think some LCDs are better quality then others.
Its happened to me twice and both times its gone away.
Its good to hear its a software issue, I was worried it might be hardware.
johanromijn said:
The same happens for me, but not very often.
It must be a software issue, no need to replace your device.
BTW, It's definately not a burnt in screen.
Click to expand...
Click to collapse
My first Fuze had this problem. Sure I flashed a lot of roms but each rom displayed the same result for me. After getting a new device, the problem never occurred again.
If it was software, it would be doing on everyone's device in the same place or region. This is a hardware problem, no doubt in my mind. The same rom on 2 different phones would yield the same results if it were software related.
If your phone displays this type of "burn-in" then take it back, exchange it, whatever. My new phone has been perfect and works as it is supposed to.
Unusual Events?
Were there any unusual events that led up to the screen-burn in? It is odd that they would go away and come back like that.... did you try flashing another ROM?
Saw this 'burn in' a couple times too. Was scrolling the touchflo3d and went to the photo and videos tab. Once in camera mode I noticed faintly overlay 'album' and 'slideshow' on the view finder. But the 2 words couldn't have been burned in as its not normally on that tab. Probably some weird software driver issue.

[Q] Possible hardware problem of the back button?

I just wanted to share this, since I was able to replicate this issue with three different phones, also asking if other people are having the same issue.
I am using my Samsung Nexus S for three days.
I noticed that the back button (the first capacitive button on the bottom left) appears to have an hardware problem.
Basically normally it works fine, I mean when I'm not using the phone for some hours.
Then if I start to use the phone, after a moderate use (example installing applications from the market, browsing etc) the button gets less and less sensitive.
After some minutes it gets really annoying.
To make it work it is necessary to use a really stronger pressure with the finger, and it is not even always working!
I am planning to return my device, but today talking with some people/colleagues I discovered that two of them have exactly the same problem.
I'm suspecting there is a batch of Nexus S phones with this glitch, I am curious to know how many people have the same problem.
Note:
At first I thought it was a general issue of the capacitive buttons. But I can't replicate the same problem with the other three buttons, they work very smoothly just lighltly skimming the finger over them, even after long usage.
Anyone with the same problem? What is your experience with this button after some usage?
Cheers
I want to say that I noticed something similar the other day, but it was short-lived, and I'm not 100% sure. It wasn't long enough or bad enough to make me think the phone is defective, but I'm a bit used to funky capacitive button responses from my N1 days.
I can't reproduce the issue right now, though. How much usage are you talking about needing to duplicate?
Does your phone get hot, or feel hotter than normal when this happens?
I'd see if there's some particular pattern or software that seems to trigger it if you're interested in trouble-shooting.
The problem goes away when I don't touch the phone for a while (it seems that 1 hour is enough to reset the problem).
It seems "recharging".
Then with normal usage, nothing in particular, just even browsing in the settings/maps/market/browser etc., in few minutes the problem appears. The button definitely loses his "power".
It's very annoying, and my friends confirmed the same behavior.
EDIT:
Forgot to sat that the phone is not getting hotter, everything else is really normal.
Cheers
Mine definitely can be used for much more than a few minutes without the problem you're describing appearing.
I'd take it back. Factory reset the phone to protect your private data before taking it back. After the factory reset, you might want to test the behavior again, if it went away, the phone's not defective, you just had some software glitch.
Reminder, factory reset erases everything on the phone, so if you do it as troubleshooting step, be prepared to have to set the phone up from scratch again...I'm sure you knew this, but just covering my butt in case you didn't. It's a good trouble shooting step no matter what if you don't mind the hassle of re-setting things up.
I have a similar experience with the back button. Not sure what to think yet.
Sent from my Nexus S using XDA App
I had a similar problem when I had the Vibrant. Just exchanged it and luckily I got a better one without any problems. I did find out though if you are using the screen protector that came with the phone, it can cause this type of problem.
No problem, I will try everything tomorrow. This is not my primary phone (still loving my rooted Nexus One with CyanogenMod 6.1.1 ;-) I can't renounce to the colored trackball for the different notifications), but just a "dev" phone for testing purposes.
michele72 said:
No problem, I will try everything tomorrow. This is not my primary phone (still loving my rooted Nexus One with CyanogenMod 6.1.1 ;-) I can't renounce to the colored trackball for the different notifications), but just a "dev" phone for testing purposes.
Click to expand...
Click to collapse
The app NOLED from the Market may interest you if you can't live without trackball style color notifications. Seems to work fine when I tested it.
distortedloop said:
The app NOLED from the Market may interest you if you can't live without trackball style color notifications. Seems to work fine when I tested it.
Click to expand...
Click to collapse
Thank you, giving it a try.
Anyway, today I factory-reset my telephone and the problem of the back button is still there. I am returning the device.
Back button non responsive
Hi,
I just got my new nexus S (about an hour ago) that I was really excited about and am faced with a problem with the back button too.
Its got factory settings, so it cannot be a downloaded software issue. Also, I have not yet charged the battery at all, its still running on the same battery power that it shipped with.
The other buttons at the bottom of the phone (home, menu and search) all respond fine, its only the back button that does not seem to work. After going through this thread, I tried long-pressing the button, hard-pressing it, pressing just above it, below it, etc. It just wont respond. I had removed the screen protector it shipped with, so that cannot be the issue either.
If this is a known hardware problem (i.e. others have faced it too), irrespective of whether it is acknowledged by Samsung / Google, I'll return the handset. I do not want to spend a fortune and be landed with a handset that does not work - forget working as desired, but it does not seem to be working as designed !
Thanks & Regards,
Rohan
Yep. Definitely a problem here with the back button. There's also two other threads here about it.
I'm having similar problems. I have to touch the button just right for it to work properly
Sent from my Nexus S using XDA App
I was experiencing the same thing with my Nexus S, wasn't sure if it was the case I was using! Took of case and still had problem. I eventually returned mine cause it seemed like it was getting worse! I have a new one worth no problems, definitely a hardware problem! Return it!
Sent from my Nexus S using XDA App
michele72 said:
I just wanted to share this, since I was able to replicate this issue with three different phones, also asking if other people are having the same issue.
I am using my Samsung Nexus S for three days.
I noticed that the back button (the first capacitive button on the bottom left) appears to have an hardware problem.
Basically normally it works fine, I mean when I'm not using the phone for some hours.
Then if I start to use the phone, after a moderate use (example installing applications from the market, browsing etc) the button gets less and less sensitive.
After some minutes it gets really annoying.
To make it work it is necessary to use a really stronger pressure with the finger, and it is not even always working!
I am planning to return my device, but today talking with some people/colleagues I discovered that two of them have exactly the same problem.
I'm suspecting there is a batch of Nexus S phones with this glitch, I am curious to know how many people have the same problem.
Note:
At first I thought it was a general issue of the capacitive buttons. But I can't replicate the same problem with the other three buttons, they work very smoothly just lighltly skimming the finger over them, even after long usage.
Anyone with the same problem? What is your experience with this button after some usage?
Cheers
Click to expand...
Click to collapse
those buttons work over the heat of your finger. thats why after use it doesnt get as responsive. its because the screen is also heated and the heat of the screen is effecting the buttons. thats why you need harder pressure for the phone to understand this is your finger.
same issue was with Nexus 1. less responsive buttons. thats why there is a bigger gap between the buttons and the screen for galaxy S phones. i dont know why they did such a thing again with the nexus S. its like samsung didnt learn from anything from HTCs mistake.
They work with capacitance, not heat. Hence it being called a capacitive screen with capacitive buttons.
I think this is true ...
I have an HTC Desire with AMOLED screen.
When I play a finger intensive game, like "SkyForce Reloaded", after some times, the touch is not registered.
Then I must stop for a while, or change finger
Try that, you will know what I meant.
But, I don't have issue with the back button on HTC Desire because it is a hardware button. I am just trying to explain about loosing touch registration because finger interaction on (s)amoled screen.
PS: SkyForce Reloaded is an old school shot'em up game where you control a little space ship with your finger, shooting enemies.
ll_l_x_l_ll said:
those buttons work over the heat of your finger. thats why after use it doesnt get as responsive. its because the screen is also heated and the heat of the screen is effecting the buttons. thats why you need harder pressure for the phone to understand this is your finger.
Click to expand...
Click to collapse
The Desire's digitizer is the same Clearpad 2000 which is used in the Nexus One (and quite a few others), the problem there is that it's pants.
Rusty! said:
They work with capacitance, not heat. Hence it being called a capacitive screen with capacitive buttons.
Click to expand...
Click to collapse
lol, isnt called like that because it registers the heat from your fingers. thats why if you try to use a pen, it wont register . and thus. the screen is NOT resistive type "where it will recognize anything since its being pushed by force ? "
Much more too it than that: http://en.wikipedia.org/wiki/Capacitive_touch_screen
Rusty! said:
Much more too it than that: http://en.wikipedia.org/wiki/Capacitive_touch_screen
Click to expand...
Click to collapse
from your link
"A capacitive touchscreen panel is one which consists of an insulator such as glass, coated with a transparent conductor such as indium tin oxide (ITO).[7][8] As the human body is also a conductor, touching the surface of the screen results in a distortion of the screen's electrostatic field, measurable as a change in capacitance. Different technologies may be used to determine the location of the touch. The location is then sent to the controller for processing.

[LINK TO FIX][UPD 29AUG]Touchscreen Not Responsive

Issues with touchscreen being unresponsive.
Important Isuue usually appears at least after a week of owning the device
Quick test:
Lock device. Unlock, launch camera app in the lockscreen, take picture, try pressing back button, see if it responds straight away or with a delay. Test it with all apps on lockscreen.
Issue unlocking ? I.e dragging circle to the middle?
Bottom of a screen not responsive sometimes.
Back button slow to respond.
Apps launching when you try to change screen, i.e. phone registers swipe as a press.
http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
CAUSE Grounding pin not touching back cover, which causes (by the looks of it) build up of static which messes up touch screen.
FIX Best to use in conjunction with fixes below.
POSSIBLE FIXes if above doesn't work, which it should, but don't expect immidiate results.
1.Shut down phone and pull battery out for at least an hour (i recommend overnight). Press power button as to turn phone on, which in theory should discharge all the left over current in the hardware.
Give it a go and let me know if it works.
2.Letting battery discharge till phone turns off,put on charge and don't touch it till it's full.
I want to thank abrown0809, eliteone, stuart0001(legendary patience ), zmfl, maschenazi, nugzo and all other people i forgot to mention for sticking with me while trying to work out FIX. Thanks to all the posters too.
I take NO credit for the fix.
Poll is here to show how many people have this problem to HTC, not to work out what percentage of users have it, as it will definitely be incorrect.
Vote yes if you EVER experienced touchscreen problems, even if its gone now.
PETITION for HTC to admit that there is touch screen problem.
All info below:
stuart0001 said:
Below is the worldwide support address. There are also country specific contact pages but I'd suggest we all contact the same place so they can't keep saying they're getting no reports.:
http://www.htc.com/www/contact/email-us/
Might be worth at least including the link below which demonstrates our issue perfectly
http://www.androidpolice.com/2011/06/06/is-your-htc-sensation-having-touchscreen-problems/
Click to expand...
Click to collapse
stuart0001 said:
I've also started a pertition here:
http://www.ipetitions.com/petition/htcsensationtouchscreenproblem/
Feel free to comment, sign & distribute as you wish
Click to expand...
Click to collapse
HT157V No issues
HT15HV80XXXX 6/1/2011
HT15BV80XXXX 6/8/2011
HT15EVXXXXX 6/13/2011 Current Device
Had big problems with the first two, both returned... Third is an improvement, however:
Seems to be a problem with the application data screen (where you can move to SD etc...) all of the data goes mental and the buttons flash sometimes causes a crash that only battery removal cures...
Back button seems to forget to work when the screen unlocks, normally returns to normal after several actions
Unlock screen is hard to unlock sometimes... helps if you are holding the device...
Screen is sometimes slow to respond
SD app icons on home screens do not regenerate after reset...
HT15JV
Circle issue in Lockscreen, and fast wish in appdrawer starts any app.
here's a video from me:
http://www.youtube.com/watch?v=zgpjmQyqYXA
@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.
HT15TT - 05/26/11
No problems yet!
ht15tt
no problems
HT15CV
have the Circle issue in Lockscreen, Battery drains almost 50% in 1h wlan surfing, apps crash sometimes and at least restarts...
bet that ^^
im returning it next week i hope they will change it
HT15GV - No problems, touchsreen working perfectly.
Humming Bird said:
@OP, what is the touchscreen issue btw? I haven't read anything about it...yet.
HT15TT - 05/26/11
No problems yet!
Click to expand...
Click to collapse
Edited first post
HT15JV - no touchscreen or lockscreen issues so far
Only real bug is that non HTC widgets sometimes get flickering rainbow coloured stripes but they are strictly attached to the widget and vanish once I replace the it. So this should not be a display problem especially as the HTC widgets are never afflicted.
HT15ZT posting video now
My HT161T no issues at all
Sent from my HTC Sensation 4G using XDA App
HT15HV, no issues yet.
Had the issues on my first device, but don't know what serial it had.
Sent from my HTC Sensation Z710e using XDA Premium App
HT15MT
It had lockscreen issues yesterday. But it went away.
Sent from my HTC Sensation 4G using XDA Premium App
HT15ZT and haven't noticed any issues.
HT15RT, may build and ship date
all of the above in terms of problems. unlocking problem, bottom of the touchscreen not being responsive, swipes registered as taps fairly frequently, issues with wifi cycling and never connecting, and it has ruined the SD card it came with (do the point that it gets detected by my win7 computer but crashes explorer, and on my mac it just isn't detected) as well as the 16GB microsd I foolishly swapped in from my DSLR.
Did I mention that I still am absolutely in love with the phone?
Hmmm, still a bit random.... We just need to find a common factor. If anyone spots anything in common, just mention it, even if you are not sure.
I appreciate this thread. I am still considering purchasing this phone but the two major hold backs are the wifi signal deathgrip issue and of course the touch screen. I kinda went through this debacle with the mt4g and don't really want to go through the hassle again of finding a working model.
Sent from my HTC Glacier using XDA App
Did those with or without problems use a screen protector?
I left the stock screen protector on my unit and it works beautifully. Maybe because the touch screen unit is slightly displaced, static build up on the gorilla glass causes issues with some unit?
HT15RT works perfectly

[Q] Help! LG-D800 Top of Screen Unresponsive!

Hi, new to XDA but I have been having a problem with my unlocked & rooted LG G2 D800 running official 4.4.2 recently. About 2 weeks now.
The top of the touchscreen is unresponsive. Did nothing that I know of to cause any damage to the screen. It started with just a small portion where the notification bar is located. Couldn't drag the notification bar down was pretty much the only problem. Then the area began to get larger. But then it would get smaller. It stretches from one end of the screen to the other short ways. At one point there was a small line that would register touch in between two unresponsive areas. At another point the screen started working fine for 3 days then began to act up again. Now the screen registers touches that aren't happening. Turned on a setting in Developer settings that allows me to see small dots where the screen is touched and sometimes it will register 5, 6, even 7 touches at once all in the unresponsive section of the screen. Sometimes one or two or three. They happen in both short clicks and long presses. Sometimes one point will register and stay in the same spot for a while, happens in random different spots in the unresponsive zone. It is a real hassle at this point because when it starts happening it clicks anything in it's path, pulls down the notification bar, zooms, posts, opens apps, etc.
Tried doing a factory data reset, didn't help in the slightest.
Tried updating touch firmware in the hidden menu, again nothing.
Looked it up and it seems to be a semi common problem with the G2. A lot of people are crying software issue. So what my question(s) would be are, does anyone on xda have the same problem? Has anyone found a solution? Even more specific has anyone found that flashing a different ROM works/fixes the issue? Like CM11 say because it's in a stable build? Maybe it could be a hardware issue, loose connection, something else but it's frustrating as hell and it would be nice to find out it's something easily fixable before I start ordering parts. Thank you! -Damon
igotamelvin said:
Hi, new to XDA but I have been having a problem with my unlocked & rooted LG G2 D800 running official 4.4.2 recently. About 2 weeks now.
The top of the touchscreen is unresponsive. Did nothing that I know of to cause any damage to the screen. It started with just a small portion where the notification bar is located. Couldn't drag the notification bar down was pretty much the only problem. Then the area began to get larger. But then it would get smaller. It stretches from one end of the screen to the other short ways. At one point there was a small line that would register touch in between two unresponsive areas. At another point the screen started working fine for 3 days then began to act up again. Now the screen registers touches that aren't happening. Turned on a setting in Developer settings that allows me to see small dots where the screen is touched and sometimes it will register 5, 6, even 7 touches at once all in the unresponsive section of the screen. Sometimes one or two or three. They happen in both short clicks and long presses. Sometimes one point will register and stay in the same spot for a while, happens in random different spots in the unresponsive zone. It is a real hassle at this point because when it starts happening it clicks anything in it's path, pulls down the notification bar, zooms, posts, opens apps, etc.
Tried doing a factory data reset, didn't help in the slightest.
Tried updating touch firmware in the hidden menu, again nothing.
Looked it up and it seems to be a semi common problem with the G2. A lot of people are crying software issue. So what my question(s) would be are, does anyone on xda have the same problem? Has anyone found a solution? Even more specific has anyone found that flashing a different ROM works/fixes the issue? Like CM11 say because it's in a stable build? Maybe it could be a hardware issue, loose connection, something else but it's frustrating as hell and it would be nice to find out it's something easily fixable before I start ordering parts. Thank you! -Damon
Click to expand...
Click to collapse
I doubt that it is a software issue. The G2 is a pretty tough phone but sometimes the digitizer gets a bit off if too much pressure is applied like when you sit and the phone is in your back pocket. Can you have it checked? You can download screen test apps from play store to run simple pixel based tests to see if its ok or there is a hardware issue.
Press the phone firmly with your fingers or palms. It helped my with my lg g2
Sent from my LG-D800 using XDA Free mobile app
my issues was solved by opening phone and fixing digitizer connector

Touch screen problem

Hi guys,
i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.
For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.
it happens more or less all the time and is quite annoying.
any ideas?
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
killa_byte said:
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
Click to expand...
Click to collapse
Well i had the same issue. Was driving me mad! Thanks for the info.
I don't use nova and I have been experiencing this same problem so now what?
Sent from my SM-G955U using XDA-Developers Legacy app
Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.
I also experience the keyboard collapsing randomly too. Anyone get that?
Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?
Any tests I can do?
I reported my issues to HTC and they replied with the following :
To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond
The screen does not have any dead or unresponsive spots tho and the test passes without any issues.
Does anyone experience the keyboard collapses also?
I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.
Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.
Sent from my SM-G955U using XDA-Developers Legacy app
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
killa_byte said:
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
Click to expand...
Click to collapse
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
themuffinman said:
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
Click to expand...
Click to collapse
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.
Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.
Will update when I get a reply.
I have had the same problem, and I have done the a lot of the same steps;
I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.
Shut off edge sense, still happened.
Tested the touch screen, and everything passed.
Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.
WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.
After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.
I was going to do a hard reset, today but that sounds like that may not help.
Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.
Well keep testing and report back.
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.
djbutter said:
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
Click to expand...
Click to collapse
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
shivadow said:
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
Click to expand...
Click to collapse
Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.
scotia_rfc said:
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Click to expand...
Click to collapse
It doesn't collapse for me, but i do occasionally have the notification shade pulled down.
dobknobby said:
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
Click to expand...
Click to collapse
Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.
Unhappy....

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