Nexus 5 serial mismatch - Nexus 5 Q&A, Help & Troubleshooting

Nexus 5 different serial in box and phone!
Hi, first, thanks for read
I bought a nexus 5 use, the phone was originally purchased in t-mobile and we used for over a month, so the phone is like new...
The problem is :
In the box of the nexus 5, in one side we have a etiquette with some information, serial, imei, etc.... the serial that appear in the box is different to the serial that appear in the phone in bootloader
but the imei that appear in the box is the same imei that appear in the phone
i dont know if i should add pics because is important information, but im pretty sure that the serials are diferents and the imei are the same..
I dont know what to do, i will contact lg support tomorrow...
any ideas?
and btw a dead pixel appear, maybe is a defective unit

its normal, how it is usually. the imei is the important number.

simms22 said:
its normal, how it is usually. the imei is the important numbee.
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Click to collapse
normal?
in all my other phone the serials are the same... :C

alonsoch said:
normal?
in all my other phone the serials are the same... :C
Click to expand...
Click to collapse
My galaxy nexus, nexus 4, nexus 7, and Nexus 5 all have different numbers from the box.
The one on the phone is the CSSN and the one on the box is the SSN.
Sent from my Nexus 5 using Tapatalk

El Daddy said:
My galaxy nexus, nexus 4, nexus 7, and Nexus 5 all have different numbers from the box.
The one on the phone is the CSSN and the one on the box is the SSN.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
so this is normal? sorry for my ignorance

alonsoch said:
so this is normal? sorry for my ignorance
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Click to collapse
Yes. Completely normal.
Sent from my Nexus 5 using Tapatalk

Thanks

El Daddy said:
Yes. Completely normal.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
i have one more qustion, i hope dont bother you
my nexus 5 have a dead pixel, i live in mexico, and this phone was bought in USA..
the warranty is valid here, in mexico?
or will need send the phone to USA ..?

alonsoch said:
i have one more qustion, i hope dont bother you
my nexus 5 have a dead pixel, i live in mexico, and this phone was bought in USA..
the warranty is valid here, in mexico?
or will need send the phone to USA ..?
Click to expand...
Click to collapse
No it's USA warranty only. I believe if you can get a US shipping address, you can get a RMA.
Sent from my Nexus 5 using Tapatalk

El Daddy said:
No it's USA warranty only. I believe if you can get a US shipping address, you can get a RMA.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
Thanks

Related

[Q] Nexus 5 Sudden Death?

Woke up this morning and pulled my Nexus 5 off the charger using it normally for about 2 hours. Then all of a sudden I pull it out of my pocket to look at something and the screen is black. When I pressed the power button it would light up a little bit so I held down the power button to make it turn off. I tried putting it on the charger and it vibrated so I thought maybe I just needed to reboot it. I tried holding the power on button long enough to try to get it to boot up again but all it will do is vibrate after holding it for about 10 seconds. Nexus 5 is rooted, was using a custom DPI for a few weeks now and I can't get it to boot at all or boot into recovery. Anything I can do besides call Google?
EDIT : Also I can see the device in adb when its plugged into my computer (unauthorized device) so I can't really do anything with that it seems like.
Fastboot the factory image and see if you can get the device back.
jd1639 said:
Fastboot the factory image and see if you can get the device back.
Click to expand...
Click to collapse
How? Can't boot into fastboot. Also when I try to run any fastboot commands it just returns <waiting for device>. Think i'm going to have to RMA it.
Edit : Yep defiantly going to have to RMA it. Something is wrong with the screen. I just received a call when I thought the device was powered down... lol
adio01 said:
How? Can't boot into fastboot. Also when I try to run any fastboot commands it just returns <waiting for device>. Think i'm going to have to RMA it.
Edit : Yep defiantly going to have to RMA it. Something is wrong with the screen. I just received a call when I thought the device was powered down... lol
Click to expand...
Click to collapse
Hi,
Mine has played a similar trick whereby it was on charge overnight and found dead in the morning....how did you fix yours?
Also, mine is rooted and boot loader unlocked....will this void warranty?
Further, to complicate things I purchased mine from eBay and it was supplied by O2 on contract?
Any advice will be much appreciated as I feel lost without my phone!
mchu6am4 said:
Hi,Also, mine is rooted and boot loader unlocked....will this void warranty?
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Click to collapse
Yes
mchu6am4 said:
Further, to complicate things I purchased mine from eBay and it was supplied by O2 on contract?
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Click to collapse
Even if you manage to restore it to its factory state, I don't think it will be covered as it wasn't purchased from Google Play.
BirchBarlow said:
Yes
Even if you manage to restore it to its factory state, I don't think it will be covered as it wasn't purchased from Google Play.
Click to expand...
Click to collapse
I can maybe understand the bit about it being rooted etc but warranty should still be valid even if it wasn't purchased from Google...would LG not honour the warranty?
mchu6am4 said:
I can maybe understand the bit about it being rooted etc but warranty should still be valid even if it wasn't purchased from Google...would LG not honour the warranty?
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Click to collapse
Maybe LG, but not Google.
Hi, could sometime advise the warranty process with LG and do they ask for proof of purchase? Thanks, Ash
Sent from my Nexus 7 using Tapatalk
They'll just charge you twice
Sent from my Nexus 5
dicecuber said:
They'll just charge you twice
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks but not the type of feedback I'm after....
Sent from my Nexus 7 using Tapatalk
That's their process
Sent from my Nexus 5
dicecuber said:
They'll just charge you twice
Sent from my Nexus 5
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Click to collapse
mchu6am4 said:
Thanks but not the type of feedback I'm after....
Sent from my Nexus 7 using Tapatalk
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Click to collapse
dicecuber said:
That's their process
Sent from my Nexus 5
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Click to collapse
they charge you only one time. if you do a rma, they will send out a new phone before you send the old one back. they wont charge you for the second phone, but they will put a hold on the second phones price in case you dont send them back the 1st phone. that is standard procedure for many companies. the other way would be to send your phone in first, let them recieve it, then wait for the second phone to be sent out.
Ended up taking it back to o2 shop... Have to wait for a week for it to come back......
Maybe I should have contacted LG direct?
Sent from my HUAWEI U8815 using Tapatalk
UPDATE
Repair status indicates the phone has been exchanged for a different imei although the replacement imei indicates the phone is much older than mine and maybe from first batch which were slightly redesigned if I remember correctly...
Can someone confirm what these changes were so I can check when I receive mine....?
Sent from my HUAWEI U8815 using Tapatalk
mchu6am4 said:
UPDATE
Repair status indicates the phone has been exchanged for a different imei although the replacement imei indicates the phone is much older than mine and maybe from first batch which were slightly redesigned if I remember correctly...
Can someone confirm what these changes were so I can check when I receive mine....?
Sent from my HUAWEI U8815 using Tapatalk
Click to expand...
Click to collapse
There are no changes in the design. That's just a bad rumour that's been floating around here
http://forum.xda-developers.com/showthread.php?p=49111828
Thanks but I remember seeing pictures that were posted on well respected technology sites...?
Sent from my HUAWEI U8815 using Tapatalk
mchu6am4 said:
Thanks but I remember seeing pictures that were posted on well respected technology sites...?
Sent from my HUAWEI U8815 using Tapatalk
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You're drinking the koolaid
jd1639 said:
You're drinking the koolaid
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Click to collapse
I had to look up koolaid!
Sent from my HUAWEI U8815 using Tapatalk
I heard of bigger speakers grill. All here heard of that.
http://www.engadget.com/2013/12/13/google-nexus-5-improved-speaker-and-buttons/
thanks for finding the article... That's the one i was referring to...
Are we saying that the contents of the article are untrue or rubbish?
Sent from my HUAWEI U8815 using Tapatalk

T-Mobile RMA

In case I need to RMA my phone I bought my phone from T-Mobile do I just go from Google RMA process and do they still accept it with the MEID sticker peeled off?
Sent from my Nexus 5 using Tapatalk
Nope, go to T-Mobile. The Google RMA is for Google Play purchases only. The sticker on the back doesn't matter.
markdapimp said:
In case I need to RMA my phone I bought my phone from T-Mobile do I just go from Google RMA process and do they still accept it with the MEID sticker peeled off?
Sent from my Nexus 5 using Tapatalk
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Click to collapse
You can't go to Google. You have to use tmobile and get a refurb.
Slight correction. You can go to Google but for convenience Tmobile should be your first point of contact.
Sent from my Nexus 5 using xda app-developers app
monkeypaws said:
Slight correction. You can go to Google but for convenience Tmobile should be your first point of contact.
Sent from my Nexus 5 using xda app-developers app
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No you can't. I've tried. They'll help you troubleshoot, but won't replace the phone. Tmobile or LG needs to do that. LG takes about 3 weeks and isn't free, so I didn't even say that.
aooga said:
No you can't. I've tried. They'll help you troubleshoot, but won't replace the phone. Tmobile or LG needs to do that. LG takes about 3 weeks and isn't free, so I didn't even say that.
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Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
Sent from my Nexus 5 using xda app-developers app
monkeypaws said:
Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
Sent from my Nexus 5 using xda app-developers app
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Yeah that's pretty sketchy of Google. T-Mobile is going to get the stock from Google anyway? Doesn't make sense to go through carrier than to google.
monkeypaws said:
Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
Sent from my Nexus 5 using xda app-developers app
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Exactly. When tmobile runs out of options, it's redirected to the phone's manufacturer. Google isn't the manufacturer. LG is, but their CS is terrible and you have to pay for shipping both ways.
markdapimp said:
Yeah that's pretty sketchy of Google. T-Mobile is going to get the stock from Google anyway? Doesn't make sense to go through carrier than to google.
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Click to collapse
Lesson learned I guess. Buy from Google next time.
aooga said:
Exactly. When tmobile runs out of options, it's redirected to the phone's manufacturer. Google isn't the manufacturer. LG is, but their CS is terrible and you have to pay for shipping both ways.
Lesson learned I guess. Buy from Google next time.
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I was forced into buying The nexus 5 as you have to buy a phone from T-Mobile to take advantage of that ETF switch offer
Sent from my Nexus 5 using Tapatalk
markdapimp said:
I was forced into buying The nexus 5 as you have to buy a phone from T-Mobile to take advantage of that ETF switch offer
Sent from my Nexus 5 using Tapatalk
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Click to collapse
I was talking about myself

I messed up my N5. My IMEI is 0.

I have 2 nexus 5's. My first one stopped working(dropped it, no internet connection anymore) so I got the second one. I backed everything up from my old nexus 5. I restored it to my new nexus 5. Without thinking I flashed over the new nexus 5's EFS. Now my IMEI is 0 and I cant connect to the network. (WiFi works just fine).
I have tried resetting my phone to stock but that doesn't do anything.
Is there anything I can do? I have been searching for IMEI changers for the past couple of hours but everything I have tried doesn't seem to work.
Edit: I know changing IMEI's is illegal, but is there something I can do besides that?
Man, you're hosed. Flashing the imei from your previous device screwed you
Sent from my SAMSUNG-SGH-I727 using XDA Free mobile app
It's a confirmed gone case..
jd1639 said:
Man, you're hosed. Flashing the imei from your previous device screwed you
Sent from my SAMSUNG-SGH-I727 using XDA Free mobile app
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Lim Wee Huat said:
It's a confirmed gone case..
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Click to collapse
Is there literally nothing I can do to solve this? I know changing IMEI is illegal but is setting it back to the original illegal? I have the original IMEI on the box it came in.
ngbmameman said:
Is there literally nothing I can do to solve this? I know changing IMEI is illegal but is setting it back to the original illegal? I have the original IMEI on the box it came in.
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Click to collapse
There's nothing I can help you on. Sorry to be the bearer of bad news.
Sent from my Nexus 5 using XDA Free mobile app
ngbmameman said:
Is there literally nothing I can do to solve this? I know changing IMEI is illegal but is setting it back to the original illegal? I have the original IMEI on the box it came in.
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Click to collapse
There's nothing that you can do bro. Hope you have insurance on it.
Sent from my Nexus 5
Just to confirm, because I know this is a mistake I would make, but would Google take it back and RMA it out? Or would it not be covered?
Sent from my Nexus 5 using Tapatalk
It's lame but you would need to hard brick it and tell them it would not turn on. But still a lame move.
Sent from my Nexus 5 using Tapatalk
Sorry for your loss
I think you're best bet is to sell both for spares and buy another, then consider it a lesson learned the hard way.
Too bad its too late to smash the past for the one plus one promo. This would have been win-win
Sent from my Nexus 5 using Tapatalk
justinisloco said:
Too bad its too late to smash the past for the one plus one promo. This would have been win-win
Sent from my Nexus 5 using Tapatalk
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Click to collapse
Not really. He can just send it to LG and they can repair the EFS / IMEI. Its easily repairable by a professional. Even if he had to pay, it would be a nominal amount.
ngbmameman said:
I have 2 nexus 5's. My first one stopped working(dropped it, no internet connection anymore) so I got the second one. I backed everything up from my old nexus 5. I restored it to my new nexus 5. Without thinking I flashed over the new nexus 5's EFS. Now my IMEI is 0 and I cant connect to the network. (WiFi works just fine).
I have tried resetting my phone to stock but that doesn't do anything.
Is there anything I can do? I have been searching for IMEI changers for the past couple of hours but everything I have tried doesn't seem to work.
Edit: I know changing IMEI's is illegal, but is there something I can do besides that?
Click to expand...
Click to collapse
rootSU said:
Not really. He can just send it to LG and they can repair the EFS / IMEI. Its easily repairable by a professional. Even if he had to pay, it would be a nominal amount.
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Click to collapse
Just wanted to quote the OP so he can see there is an option, instead of being FUBAR.
Sent from my Nexus 5 using Tapatalk
justinisloco said:
Just wanted to quote the OP so he can see there is an option, instead of being FUBAR.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
Good point!
I was just in the Moto G section looking for some stuff for my kid's phone, and noticed this post that might help. Doubtful, but worth a try...
http://forum.xda-developers.com/showthread.php?t=2751233
I might be interested if you wanted to sell or donate? send me a pm.
Sent from my Nexus 5 using Tapatalk
CitizenLee said:
I was just in the Moto G section looking for some stuff for my kid's phone, and noticed this post that might help. Doubtful, but worth a try...
http://forum.xda-developers.com/showthread.php?t=2751233
Click to expand...
Click to collapse
He has a backup of his EFS in that link though... if he didn't have that I doubt there was anything he could do except getting it rewritten at a repair centre.
rootSU said:
He has a backup of his EFS in that link though... if he didn't have that I doubt there was anything he could do except getting it rewritten at a repair centre.
Click to expand...
Click to collapse
Read the whole thing... pretty sure he said his back-up was useless and the fix (at least for him and one other dude) was in the last link he provided.
CitizenLee said:
Read the whole thing... pretty sure he said his back-up was useless and the fix (at least for him and one other dude) was in the last link he provided.
Click to expand...
Click to collapse
Oh right. Discussing a user actually writing an imei is against the rules so we can't go there. Best to Leave it to service Centres etc
Sent from my Nexus 5 using Tapatalk
rootSU said:
Not really. He can just send it to LG and they can repair the EFS / IMEI. Its easily repairable by a professional. Even if he had to pay, it would be a nominal amount.
Click to expand...
Click to collapse
How would this work? I bought it through the play store. Does LG fix this?
CitizenLee said:
I was just in the Moto G section looking for some stuff for my kid's phone, and noticed this post that might help. Doubtful, but worth a try...
http://forum.xda-developers.com/showthread.php?t=2751233
Click to expand...
Click to collapse
Thanks, I'll try this when I get home!
Contact LG
Sent from my Nexus 5 using Tapatalk

[Q] Is it worth it to buy a Nexus 5 with a cracked screen off CL?

I've been wanting a Nexus 5 for a long time but I haven't had the cash to get a new one. I came across one on CL today with a cracked screen (click for picture) for $125. Is it worth it? He said it's only been used for about 2 weeks (which was 2 weeks ago) and a new screen will run me $100. So that puts me out $225. Is it worth it?
Depends on if it's a legit phone or not. Many people have been scammed into buying a stolen phone or the imei is turned in after purchase for insurance fraud.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Depends on if it's a legit phone or not. Many people have been scammed into buying a stolen phone or the imei is turned in after purchase for insurance fraud.
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
I will check the numbers if I pick up the phone
collinjames said:
I will check the numbers if I pick up the phone
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Click to collapse
That went help you if days later they report it stolen
Sent from my Nexus 5 using XDA Free mobile app
I was really worried about this when I bought a galaxy s3 a little while back, but luckily nothing bad happened.
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
That went help you if days later they report it stolen
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Well let's pretend that he's legit and won't report it stolen. Is it a good buy?
collinjames said:
Well let's pretend that he's legit and won't report it stolen. Is it a good buy?
Click to expand...
Click to collapse
Talk to this guy
http://forum.xda-developers.com/showthread.php?p=53503852
Sent from my Nexus 5 using XDA Free mobile app
jd1639 said:
Talk to this guy
http://forum.xda-developers.com/showthread.php?p=53503852
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Correct me if I'm wrong, but blacklisting a stolen phone is carrier specific, right? I'm on ATT and ATT doesn't carry the nexus 5 so the device will work, regardless of blacklisted IMEI, yes?
jd1639 said:
Talk to this guy
http://forum.xda-developers.com/showthread.php?p=53503852
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
Sent from my XT1058 using Tapatalk
collinjames said:
Correct me if I'm wrong, but blacklisting a stolen phone is carrier specific, right? I'm on ATT and ATT doesn't carry the nexus 5 so the device will work, regardless of blacklisted IMEI, yes?
Sent from my XT1058 using Tapatalk
Click to expand...
Click to collapse
Blacklisting is not carrier specific. Carriers share that information. Just be real careful
Sent from my Nexus 5 using XDA Free mobile app
collinjames said:
Correct me if I'm wrong, but blacklisting a stolen phone is carrier specific, right? I'm on ATT and ATT doesn't carry the nexus 5 so the device will work, regardless of blacklisted IMEI, yes?
Sent from my XT1058 using Tapatalk
Click to expand...
Click to collapse
Blacklisted phones are usually country wide, all carriers.
And a phone with a broken screen is certainly being sold as is. Well that means anything else could be wrong too....and since its as is....oh well. Outta luck. Lol
Save your money up....buy one that works before you shell out anything. I know what you're looking at is cheap....but if it never works, its money burnt. You only need 100 or so more for a working phone...based in the $225 you expect to spend on this one. ?

Malware?

My phone is rooted, has CM11, and also have a badly cracked screen/digitizer. I'm debating if it's malware or just the digitizer. I've ran AVG and Malwarebytes and nothing shows up. Coming here to see what you guys think.
My phone keeps clicking random ****, so that's why I'm asking.
Malware can't crack your screen.
Sent from my Nexus 5 using Tapatalk
You're joking right?
Sent from my Nexus 5 using XDA Free mobile app
rootSU said:
Malware can't crack your screen.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
No ****. I was stating what's wrong with my phone.
jd1639 said:
You're joking right?
Sent from my Nexus 5 using XDA Free mobile app
Click to expand...
Click to collapse
I wish I was. Still new to Android.
dinggus said:
No ****. I was stating what's wrong with my phone.
Click to expand...
Click to collapse
Well you didn't actually describe any symptoms so I was unable to guess what you meant to say. Now you actually edited your post to add the symptoms , that definitely can be the digitiser
Sent from my Nexus 5 using Tapatalk
rootSU said:
Well you didn't actually describe any symptoms so I was unable to guess what you meant to say. Now you actually edited your post to add the symptoms , that definitely can be the digitiser
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Alright thanks. Just debating to get it repaired in a shop down here for $190 and get it back sooner or send to LG.
dinggus said:
Alright thanks. Just debating to get it repaired in a shop down here for $190 and get it back sooner or send to LG.
Click to expand...
Click to collapse
How much will LG charge ?
Sent from my Nexus 5 using Tapatalk
rootSU said:
How much will LG charge ?
Sent from my Nexus 5 using Tapatalk
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Click to collapse
From Googling, people are stating $130 with waiting 1.5 weeks to 3 weeks.
Don't have an extra phone, so getting it fixed where I'm located might be a better.
dinggus said:
From Googling, people are stating $130 with waiting 1.5 weeks to 3 weeks.
Don't have an extra phone, so getting it fixed where I'm located might be a better.
Click to expand...
Click to collapse
Will also void warranty though. Could still send to LG and buy the cheapest dumb phone avaialable to keep on contact.
Sent from my Nexus 5 using Tapatalk
rootSU said:
Will also void warranty though. Could still send to LG and buy the cheapest dumb phone avaialable to keep on contact.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
I bought this phone off Craigslist. I don't think the warranty will cover anything else.
Sent from my Nexus 5 using Tapatalk 2
The phone comes with warranty.... So you have the warranty. Has not been a year yet soooooooo yeah.
Sent from my Ñ£×Ú$ 5

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