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Hey guys,
Late last year I began experiencing the well known Captivate shutdown problem, this happened before the official acknowledgement from Samsung and AT&T. They replaced my device at my local 'AT&T Device Support Center' with little to no questions asked. My phone was stable thereafter throughout the month of December, and towards the middle of January. Since my phone was without a doubt stable, I decided to flash my rom from stock to <insert rom name here>. Several days after, I started experiencing the shutdown issue again, though less frequent than before (once or twice a week).
So I figured I'd try recalibrating my battery after reading through the various posts on these forums about improving battery life. This helped tremendously with battery efficiency, but the device would still randomly shutdown. I began to notice that the device would shutdown around a certain percentage (31-35%).
I returned to the device support center to have my phone exchanged again, but this time I spoke to someone who had experience with this matter. They told me that the device I currently have, and the one I had previously both were not affected by the shutdown defect. However they DID tell me that I've had the same battery the entire time. The replacements don't come with a new battery, they just use the battery from your former device.
They ended up replacing my battery, and I've had no issues the past week with much better battery performance.
So my thoughts coming out of this:
1. Be aware of potential battery issues caused by flashing roms.
- I think that over time, if you don't take care of your battery by doing some of the calibration techniques, you'll see terrible battery life, and quite possibly run into the same problem I did.
2. The AT&T Device Support Center will help you (at location, by phone or online).
3. If you flash your rom, it's probably a good practice to charge to full with the device OFF, wipe the battery stats in clockwork recovery, then flash your rom.
Good luck, and I hope this helps some of you with this issue.
I had a stock Captivate that was having the random shutdown issue. Maybe a few times a week. Still, it was annoying.
I called AT&T, explained my problem. They offered to replace the phone or the battery. I didn't want a refurb as my phone was less than 2 months old, so I opted for a new battery.
Since then, I have not had a single shutdown (knock on wood). So, I agree, that it's possible the battery is the culprit, not just the handset range.
AT&T is pretty good in this regard.
1. Phone swap 1
2. New battery shipped
3. Phone swap 2
4. Phone swap 3 (at this point they said if this too didn't work, they'd let me pick another device)
Just wanted to update.. I've had my new battery now for almost 3 weeks, and just today I experienced 2 shutdowns while the device was at about 50% battery life.
Going to return to the device support center again, and hopefully try to convince them to replace it with a HTC Inspire 4G.
This is BS
I just tried this am after my 2nd replacement in a week was bad out of the box.
Inspire is not available at the warranty center yet. The best android for replacement is still the captiFAIL.
I reluctantly accepted another one. I'm sure it will fail sooner our later.
Ugh... how many devices do we have to go through until the situation is made right?
does anyone elses battery smell like pickles?
My first Cappy was bought brand new from AT&T Feb 4th. It showed it was mfgr'd Dec 19, 2010. It began shutting off almost immediately.
The following Monday, I went to ATT and they replaced it with another new one. I haven't had the problem again - The new phone was built sometime around 1/27/11 so I'm hoping that they've finally fixed the issue from showing up in the future....
I was in the ATT corp store last night buying an Inspire, and the guy told me they were not replacing Captivates...sigh..im going to call customer service to try to get a replacement. My Captivate was from release date and did not start experiencing the shutdowns until December..it is usually at a high battery percentage and when the phone is cold..like if i leave it on a glass table it will 100% shutdown during sleep with the battery above 80%
nismopunch said:
I was in the ATT corp store last night buying an Inspire, and the guy told me they were not replacing Captivates...sigh..im going to call customer service to try to get a replacement. My Captivate was from release date and did not start experiencing the shutdowns until December..it is usually at a high battery percentage and when the phone is cold..like if i leave it on a glass table it will 100% shutdown during sleep with the battery above 80%
Click to expand...
Click to collapse
Yeah mine is shutting down around the 50% battery life range.. before they replaced my battery it was shutting down in the 30-somethings. Haven't returned to the device support center yet for a replacement.
Mine started shutting down last night. Had it connected to a PC charging and the next day I put it in my pocket, and my later went for it and saw it was off. It shut down a second time tonight and when it came on battery was at 69%.
Issue started only after flashing a rom, then ODIN'n it back to stock since the battery life was very bad with the rom flash and after battery calibrating. Had been fine since purchased in November. Not what I needed after the day I had.
Hey all,
I've recently got a refurbished Galaxy Note 10.1 (2012) from a reputable supplier and before I start thinking about returning it I wanted to ask about issue when trying to charge it.
When I first used the tablet I had it charged up fully (according to the indicator) and used it for a bit to set up and just try using it, I then just turned of the screen and the next day it was flat and wouldn't start, This doesn't concern me to much as I realise it probably had low power anyway so probably just ran flat.
So I charged it up over night and used it for about 30 minutes - 1hr and turned it off properly this time, The next day though it was flat again, the battery was around 2/3 full.
Its currently on charge now from around 11pm and I'll check again at lunch time today to see where the indicator is, but I wanted to know if there any issues similar to this around.
I've heard that the battery indicator on these aren't really all that accurate and the best way to keep it working is just charge it when ever you are not using it.
It's currently running stock Android 4.4.2 which it updated to after being turned on the first time.
Just wondering, what do you mean by "flat?" Like its dead? Also, the only advidce i would say is try a battery calibration app.
Miniallko said:
Just wondering, what do you mean by "flat?" Like its dead? Also, the only advidce i would say is try a battery calibration app.
Click to expand...
Click to collapse
Yeah it won't power up at all unless it gets charged
Ok so I have a galaxy s3 gt-i9300, which is about 20 months old, and it started to have this problem a month or so ago. The phone was running a kit Kat cyanogenmod rom, and it was draining the battery somewhat faster than the stock rom, and one day the screen started flickering at around 30% battery, which followed by the phone turning off itself. It can't be turned on until it's plugged in, and when I do so, the battery is at 0% charge, so I figured this was a battery problem and I replaced the battery for a new, original samsung battery. I thought this would make the trick. But I didn't, so my last thought was to return to stock software and this didn't solve the problem either. This always happens to me in every single charge at around 30%-40%. The rest of the charge lasts as long as expected, so the phone basically uses 60%-70% of a charge. I'm all ears for solutions to this and I also want to know what is causing it
Hi,
Unfortunately, it sounds like a hardware issue to me. In any case, you need to ask such questions in the Samsung S3 i9300 dedicated forums which can be found here:
http://forum.xda-developers.com/galaxy-s3/help
Good luck mate!
Thank You, Thread Closed!
Hi everyone!
My wife has a Mate 8 and recently she has a strange problem where her phone turns off or resets. That happens only while she is using it (seeing a whatsapp video or a gallery's photo, or even sending me a telegram. And in most cases battery level was on 90, 80, or even 50% of charge, and after reboot the battery indicates 1%.... later it turns off again (because of 1% battery) and if you turns on again, the battery level is i in 30% now... but instantly passes to 1% and turns off again.
I thought that it can be a battery problem, and a replacement could be ok... But in my country things like batteries or phone replacement parts bought on ebay may take 1-2 months until receive it... Buuuut...... if that weren't the problem?
So I would like a second opinion...
I thought too... if I root the phone and calibrate the battery... could be that a solution?
Or maybe it could be another problem instead battery (like a memory problem)? I ask this because when the phone is charging, there is no problem. And the first time after I disconnected the charger (which casually is a few minutes after I turn on) there is no problem too.
After the last reboot, when I see the battery graphic in Phone Manager, in the hyper-drainage part it says that Chrome app drain 6mAh (while the other apps drain 1mah)... But the other day it shown the same with Facebook app (which I uninstalled after).
She has:
NXT-L09 C605B585(Android 7)
Thanks very much!
PD: and its impossible take it to warranty support, cause she broken the screen last year and I replaced it So warranty is broken.
PD2: sorry for my bad english
I have also had problems with the battery and replaced the old one with a new one. You can find howto-videos on YouTube. Rooting the phone and recalibrate the battery will most likely not work. Your description of the battery's weird behaviour just sounds like it is broken.
yup..look like the problem with your phone battery man..it's time to change a new battery dude..even mine already changed..same as your problem..
i was in the same doubt you have,what if,what if, and tried a lot of different things,none of them worked,the only one option i had left was to change the battery.i did it and now it works better than new.replace the battery and your problem will be gone.i have seen a ton of people with this phone with the same problem,it looks like the first edition of the battery released with the phone had serious issues.mine didnt even got to 4 months old before it got broken.
battery link
lvrksn said:
i was in the same doubt you have,what if,what if, and tried a lot of different things,none of them worked,the only one option i had left was to change the battery.i did it and now it works better than new.replace the battery and your problem will be gone.i have seen a ton of people with this phone with the same problem,it looks like the first edition of the battery released with the phone had serious issues.mine didnt even got to 4 months old before it got broken.
Click to expand...
Click to collapse
Can you please share the link from where you bought your original battery
Thanks
Hi.
Finally I bought a new battery and the problem was solved.
In my case, I distrusted a little with the "original batteries" around in the ebay market, so bought a brand that I know that its a good brand and to make sure I will not have problems in the future: Cameron Sino. I recommend it.
Regards!
PS: Thank a lot for the help!
So I'm having the same fast battery drain that a lot of people are having where I can lose 30-40% in 1 to 2 hours and be completely dead in 6hrs. But here over the past couple of days my watch will shut down like the battery is dead but when I put it on the charger it will read anywhere between 28 and 32% so I will turn it back on and it will last about a minute and then shut down again and when I place it on the charger it still reads the same thing. Has anyone had this issue? Used to go all the way down to 3% and when I would put it on the charger it would read 3% but not now.
Sent from my SM-N960U using Tapatalk
My wife's did this the other day. She just turned it off and left it on the charger for 24 hours. Seems to be working well today.
mattman86 said:
My wife's did this the other day. She just turned it off and left it on the charger for 24 hours. Seems to be working well today.
Click to expand...
Click to collapse
Dis the percent reset?
Sent from my SM-N960U using Tapatalk
Bump
Is there a way to reset the battery status and percentage reading. Having the same issue.
Mine has been doing this for a few weeks now. It would power down as if the battery were depleted. When I put it on the charger, it would show 80%. I just bit the bullet and installed a new battery this morning (after trying everything else) and now it is working fine.
@Illusive Man
1.
Your Model Name... + Firmwareversion?
Example...
SM-R760 DSA1 (Tizen 4)
2.
Own risk!
Code:
*#0228#
You could try this "Quick Button"...
I will try to add Screenshot...
Best Regards
Edit 1.
Screenshots from my SM-R760 with Tizen 4 DSA1 Firmware...
adfree said:
@Illusive Man
1.
Your Model Name... + Firmwareversion?
Example...
SM-R760 DSA1 (Tizen 4)
2.
Own risk!
Code:
*#0228#
You could try this "Quick Button"...
I will try to add Screenshot...
Best Regards
Edit 1.
Screenshots from my SM-R760 with Tizen 4 DSA1 Firmware...
Click to expand...
Click to collapse
I didn't post any screens because after checking, my battery quick check is exactly like yours except L15 instead of L16
I too am having the same battery rapidly draining. I pulled it off the charger today at 1 after letting it fully drain last night. I had to place the watch twice because initially it was charging at a rate of 25/hr. It's 2:30 and I'm down to 76%.
The odd thing is, I got the watch for Christmas, purchased Monday of black Friday week. It was perfect until the first week of January. Then it slugged up. The the following day I started getting the battery drain issue, 10 - 15% an hr. After countless times of rebooting, factory restoring, letting the watch drain entirely and recharging, and messing with notifications and permissions, it started to act normally again. Then I got the Tizen 4 update and I decided to go through the update. I'm back to square one again...
I have no idea what really set it back to normal the first time. Figured I'd reach out again while I mess with it.
Also, I tried flashing the watch, but every time I went too, the software on my laptop would just crash when I hit start.
SM-R798T running Tizen 4. The upgrade to Tizen 4 wasn't done until after the new battery was installed. Now I can easily get 2 days life out of it. The battery was $24 and took about 25 minutes to install (I was being VERY careful since I had never done this before). The watch ran like a champ with good battery life (this was Saturday), Sunday afternoon, I got the notification to update to Tizen 4.
Watch shuts down quickly
I have had similar issues to all here. My watch is fully charged to 100% and removed from the dock and lasts probably an hour and a half, then shuts down without warning, no low battery signal or anything of the sort.
When it is placed back on the dock it reads anywhere between 80 - 90%.
This must be a software problem. I just upgraded to one UI and the issue has recurred.
Has anyone solved this??
vaughnq said:
I have had similar issues to all here. My watch is fully charged to 100% and removed from the dock and lasts probably an hour and a half, then shuts down without warning, no low battery signal or anything of the sort.
When it is placed back on the dock it reads anywhere between 80 - 90%.
This must be a software problem. I just upgraded to one UI and the issue has recurred.
Has anyone solved this??
Click to expand...
Click to collapse
same exact thing happening to my watch since updated One UI, did not have any problem before this update.
so far I could not able to solve the issue, not matter what I tried.
@Illusive Man
can you provide more detail how to get that?
Solved: Watch shuts down quickly
vaughnq said:
I have had similar issues to all here. My watch is fully charged to 100% and removed from the dock and lasts probably an hour and a half, then shuts down without warning, no low battery signal or anything of the sort.
When it is placed back on the dock it reads anywhere between 80 - 90%.
This must be a software problem. I just upgraded to one UI and the issue has recurred.
Has anyone solved this??
Click to expand...
Click to collapse
I have bit the bullet and changed the battery. Samsung repair shop did the install. On pick up at 15:50, the watch reconnected with my phone, did the update and synchronised at which point the battery went to 84%, from startup at 86%.
It then lasted overnight and for the next day, until the morning of the third day on which it died.
Since then it has lasted 2.5 to three days on one single charge.
I will only be charging it once it dies, not preemptively.
I will continue to monitor and update if any negative changes occur.
See people are still trying to insist it's a battery problem. Not true, most of the issues are software problems.
Still have the original battery in mine and two days is not a problem now. Meanwhile a year ago it didn't last 8 hours.
Charging the watch is a pain because the percentage is way out of whack and doesn't work right but once it's charged it works...
Still absolutely unacceptable for a $350 product that has only worked properly for about a year of the 2.5 years I've owned it due to glitchy software.
nascar48 said:
See people are still trying to insist it's a battery problem. Not true, most of the issues are software problems.
Still have the original battery in mine and two days is not a problem now. Meanwhile a year ago it didn't last 8 hours.
Charging the watch is a pain because the percentage is way out of whack and doesn't work right but once it's charged it works...
Still absolutely unacceptable for a $350 product that has only worked properly for about a year of the 2.5 years I've owned it due to glitchy software.
Click to expand...
Click to collapse
My watch now depletes its battery in less than 4 hours. Sometimes if I put it on a charger, the watch would instantly say 64%. I agree with you that it's a software problem. Does it help if I reset the watch? Do I have to replace the battery to solve this problem? Thanks.
I wonder if its a bit of both, battery degrading and the watch failing to reclibrate around it. I actually had a new battery in mine recently (GW42 but some of the same problems) as it was under warranty but if it wasn't I would be tempted to just disconnect the battery for a period of time and then reconnect and see if that is enough to reset the battery usage. Intrigued if anyone has tried this.