[Q] Issues on Moto G Dual SIM XT1033 16GB - Moto G Q&A, Help & Troubleshooting

Dear Dev's
I am facing some critical issues on moto g..
Refer
https://forums.motorola.com/posts/2d65f20700
1. Call Sound blocked sometimes (both way sound is not coming at the time of calling someone or at the time of receiving the call, after a restart its resolved always) : Bug Trigger: OTG cable use or video file play on any video player
2. Network signal loss after switching ON 3G data service. (Network signal fluctuating till 3G is ON) and network Signal loss in No data connection. ( again, already raised in another thread, just for a compilation here)
3. Font rendering, while using chrome or any browser able to see glitch in fonts, its like incomplete font visibility on screen ( already raised in another thread, just a compilation here)
Have anyone else facing the same with Moto G..
If yes then any solution under pipeline...?

plz help, same problems with me too

I'm facing #1 problem. Not sure about the others.

sirtbhopal said:
Dear Dev's
I am facing some critical issues on moto g..
Refer
https://forums.motorola.com/posts/2d65f20700
1. Call Sound blocked sometimes (both way sound is not coming at the time of calling someone or at the time of receiving the call, after a restart its resolved always) : Bug Trigger: OTG cable use or video file play on any video player
2. Network signal loss after switching ON 3G data service. (Network signal fluctuating till 3G is ON) and network Signal loss in No data connection. ( again, already raised in another thread, just for a compilation here)
3. Font rendering, while using chrome or any browser able to see glitch in fonts, its like incomplete font visibility on screen ( already raised in another thread, just a compilation here)
Have anyone else facing the same with Moto G..
If yes then any solution under pipeline...?
Click to expand...
Click to collapse
Try factory reset.
Sent from my Moto G using Tapatalk

already done more then 5 times on all 4 replaced phones..
not able to run on safe mode for complete day..

Does your IMEI number start with 3533 ? If yes, then you have a faulty device...motorola has issued a notice regarding devices which start with these numbers....ask for a replacement for your device.
Sent from my XT1033 using Tapatalk

Androidnow said:
Does your IMEI number start with 3533 ? If yes, then you have a faulty device...motorola has issued a notice regarding devices which start with these numbers....ask for a replacement for your device.
Sent from my XT1033 using Tapatalk
Click to expand...
Click to collapse
My IMEIs start with 3550. My phone gets registered to the network & I can send SMS, do USSD but when I try to make or receive calls; no sound. This doesn't happen always but when it happens its irritating. I'm thinking of returning the phone.

Yes there is a 30 day replacement policy at Flipkart . Get it replaced.
Sent from my XT1033 using Tapatalk

major9 said:
My IMEIs start with 3550. My phone gets registered to the network & I can send SMS, do USSD but when I try to make or receive calls; no sound. This doesn't happen always but when it happens its irritating. I'm thinking of returning the phone.
Click to expand...
Click to collapse
Same problem here with ImeI 3550xxxx

sirtbhopal said:
Same problem here with ImeI 3550xxxx
Click to expand...
Click to collapse
Did you check uo with the service centre ? I was told to do that when I contacted Moto's call centre.

major9 said:
Did you check uo with the service centre ? I was told to do that when I contacted Moto's call centre.
Click to expand...
Click to collapse
I have tried all possible solutions (motorola service center, motorola forum, Flipkart, factory reset etc)

sirtbhopal said:
I have tried all possible solutions (motorola service center, motorola forum, Flipkart, factory reset etc)
Click to expand...
Click to collapse
I've filed for a return, they're supposed to call me tomorrow to process it :fingers-crossed:

major9 said:
I've filed for a return, they're supposed to call me tomorrow to process it :fingers-crossed:
Click to expand...
Click to collapse
Tomorrow is the last day for me to return Moto G to Flipkart.,
Not able to decide GO or NO-GO for return.?

sirtbhopal said:
Tomorrow is the last day for me to return Moto G to Flipkart.,
Not able to decide GO or NO-GO for return.?
Click to expand...
Click to collapse
Better file the return..just incase. By the time they process it, the latest Android might come out & you can try if that solves the issue. Else return it,

Same issue for imei start from 3592*****
Received 16Gb Moto G ofrom Flipkart on 5th Aug
IMEI 3592****
issues :
vodafone 3G mode nework fluctuation very frequently.
PLMN switching between (Emergency only->Vodafone IN|Vodafone IN ->Vodafone IN->Airtel | Vodafone IN ->No Service)
In 2G this issue is rarely reproducible
simslot 2 -> E icon is there but not connecting to internet.

Related

Samsung Omnia W - SMS Problem

Dear friends, hello!
I'm new in XDA, and i migrated from Android to Windows Phone,
A 4 days a go i've bought the Samsung Omnia W (SGH-i677).
I liked too much this platform, i'm loving it. Really!
But i got a little (and serious) issue with my device. I don't know if this is a problem of my device, or a problem of Windows Phone.
This is my issue: When i send a SMS Message, sometimes the message is sent correctly, sometimes my destiny doesn't receive any message. And few minutes after, i got a error message "Couldn't send a message. Try again".
And sometimes i receive a SMS message with no problems. Sometimes my destiny tell'me that sent me a message, but i dont receive any message).
I search for any incidence about this issue in Internet. I found some friends with the same problem. And they tell about this problem after a NoDo update, but i'm already using the Mango. I couldn't find how to fix this error.
But i saw in the internet, they telling you to change the connection to 2G (Turn off the 3G). And as they say, it works to me. ALL blocked SMSs were sent correctly!
Someone here knows what can i do about it?
I dont want back to Android/iOS. I really liked the platform, and i'm very happy with WP7. But this is a serious issue, i really use the SMS service.
What can i do about it?
i'm using the omnia W(GT-i8350) and even i'm facing the same issue. when i switch off the data connection, the texts can be sent. what is the fix?
model - samsung omnia w i8350( GT-I8350)
OS Version : 7.10.7720.68
Carrier : TATA DOCOMO
It's the issue with yr operator.
Am sure this an operator related issue. Make sure the sms center number is correct.
This problem cannot be operator-specific. I am facing the same issue with an Airtel connection.
Not an operator issue
hi. This certainly not operator specific issue. I have tried with 3 different operators and the problem persists. I have contacted samsung service center and I was told to bring the handset to service center for update which is available. I don't know exactly which update they are talking exactly but since I have updated my OS it must be firmware update. I am going to send my phone to service center in next few days. I will get back to you with their response.
benttom said:
hi. This certainly not operator specific issue. I have tried with 3 different operators and the problem persists. I have contacted samsung service center and I was told to bring the handset to service center for update which is available. I don't know exactly which update they are talking exactly but since I have updated my OS it must be firmware update. I am going to send my phone to service center in next few days. I will get back to you with their response.
Click to expand...
Click to collapse
what is your OS and firmware version number? can you please post it?
and did you send it to the service centre?
and the issue is not operator specific, i've faced it on Vodafone and DOCOMO
Hi,
Actually I am able to send. But not to multiple persons. Using Vodafone.
I think it's problem with WP7 how it sends the messages.
Possible to discuss in WP support forums.
---------- Post added at 08:04 PM ---------- Previous post was at 08:03 PM ----------
Can any one confirm it's not a problem in Nokia/HTC and only specific to Samsung?
are you able to send on 3g+/hspa network too, cause i know 3 other people on vodafone 3g who cannot
they can only send message when they switch off data
and if they are on edge then data is not a problem, even if it's on , text can be sent
btw, i have sent text to 5 people together with no issues at all right now..
SSK the Gr8 said:
btw, i have sent text to 5 people together with no issues at all right now..
Click to expand...
Click to collapse
I am unable to send to more than 1 person when data is enabled or whatever. Silly.
SSK the Gr8 said:
what is your OS and firmware version number? can you please post it?
and did you send it to the service centre?
and the issue is not operator specific, i've faced it on Vodafone and DOCOMO
Click to expand...
Click to collapse
Yes I have sent my phone to service center. I will update you when I'll get it back.
K. Eagerly waiting
Sent from my GT-I8350 using Board Express
I think this is a operator issue.
I'm using the omnia W for december 2011 and sent a lot of sms. I never seen this problem.
kaise said:
I think this is a operator issue.
I'm using the omnia W for december 2011 and sent a lot of sms. I never seen this problem.
Click to expand...
Click to collapse
which operator? and are you on 3g?
I bought my Samsunng Omnia W in Decemeber 2011 from Delhi (India).
I am facing the same problem (can't send sms).
This problem persists with 3G or data on or off.
I showed it to samsung service centre. They told me the same issue was faced with people in Mumbai and some cases in Delhi. They had installed a software upgrade in these phones and the issue was resolved.
But they were unable to install that software in my device.
Now they are claiming that it is an hardware issue as well.
They are changing the motherboard of my device.
It will take 3-4 days more.
Hopefully they'll be able to fix it.
I will update the status once I receive my device back.
p.s. THIS IS NOT AN OPERATOR SPECIFIC ISSUE. I faced the problem with vodafone and airtel. I even replace my sim. but the problem persisted.
Please thank if you found my post helpful.
d10siddharth said:
I bought my Samsunng Omnia W in Decemeber 2011 from Delhi (India).
I am facing the same problem (can't send sms).
This problem persists with 3G or data on or off.
I showed it to samsung service centre. They told me the same issue was faced with people in Mumbai and some cases in Delhi. They had installed a software upgrade in these phones and the issue was resolved.
But they were unable to install that software in my device.
Now they are claiming that it is an hardware issue as well.
They are changing the motherboard of my device.
It will take 3-4 days more.
Hopefully they'll be able to fix it.
I will update the status once I receive my device back.
p.s. THIS IS NOT AN OPERATOR SPECIFIC ISSUE. I faced the problem with vodafone and airtel. I even replace my sim. but the problem persisted.
Please thank if you found my post helpful.
Click to expand...
Click to collapse
thanks for the info bro, even i'm facing same issue, if the motherboard change fixes it... then inform us asap.. thanx
benttom said:
Yes I have sent my phone to service center. I will update you when I'll get it back.
Click to expand...
Click to collapse
Hi benttom, no news from Samsung service center yet?
Solution:
Changing automatic network selection to manual network selection solved this issue on my Omnia W.
Manual network selection did not help
Sent from my GT-I8350 using Board Express
Any news about the sms problem ? I've the same problem and the only solution is turn off the data connection ... but this is not very good... :-(

[Q]Virgin Mobile service issue

I currently have an issue with my Optimus V, on Virgin Mobile. I haven't received 3G data whatsoever, including picture text messages, over the last couple of weeks. I've rebooted numerous times, and flipped on Airplane mode - traditional Optimus One techniques. Does anybody have any advice? Should I call Virgin Mobile customer assistance and hope?
ok
k3nav7 said:
I currently have an issue with my Optimus V, on Virgin Mobile. I haven't received 3G data whatsoever, including picture text messages, over the last couple of weeks. I've rebooted numerous times, and flipped on Airplane mode - traditional Optimus One techniques. Does anybody have any advice? Should I call Virgin Mobile customer assistance and hope?
Click to expand...
Click to collapse
ok couple questions first before I can even try to be of any help.
1 are you rooted.
2 what rom are you using
PaintballYedi said:
ok couple questions first before I can even try to be of any help.
1 are you rooted.
2 what rom are you using
Click to expand...
Click to collapse
Shoot, I'm sorry. I'm rooted, running the stock rom (VM670ZV4) , locked bootloader. The issue fixed itself this morning. I noticed my "Mobile Network Status" is now "connected", versus disconnected. My question now is, is this problem at VM/Sprint's end or mine? And did VM670ZV9 just fix call quality (not radio issues in this case)?

[Q] Phone disconnects from mobile network when of WiFi and LTE

I have an issue with my One.
When on WiFi, my phone sometimes disconnects from the normal mobile network - and I don't mean data transfer, I mean that people are unable to call me.
What's irritating, my signal strength is reported as usual, stating that it's connected and with great signal strength. I'm doing it in the center of the city, so the carrier signal is not an issue.
After I disconnect from WiFi, normal connection gets back to normal (sometimes I see a little blink of no signal strength).
This is a deal breaker for me! I mean - my phone does not receive phone calls and I am not even aware of that, because the signal strength indicator shows max.
This has happened three times already (or more, and I am not aware), since Friday.
I have rooted the phone exactly according to http://forum.xda-developers.com/showthread.php?t=2788632 - no other modifications.
Could use some help... Search yielded no results, I don't even know the tools I should be using to troubleshoot that (logcat?).
[EDIT]: Can't really tell if WiFi is the actual issue, but I suppose so. It only happened on WiFi, and with synchronization enabled it might realize the loss of connection and notify about it.
Stock rom and kernel? If so, ensure ur on 25R version of stock.
What carrier? What apn are you connected to?
International opo or Chinese opo?
Location? (im on mobile can't see if you put it on xda)
Sent from my One using Tapatalk
zephiK said:
Stock rom and kernel? If so, ensure ur on 25R version of stock.
Click to expand...
Click to collapse
Yes, everything stock, 11.0-XNPH25R.
zephiK said:
What carrier? What apn are you connected to?
Click to expand...
Click to collapse
I'm on Polish carrier Play, apn names are "internet" and "mms". All details set according to the provider's instructions.
zephiK said:
International opo or Chinese opo?
Click to expand...
Click to collapse
International OPO.
zephiK said:
Location? (im on mobile can't see if you put it on xda)
Click to expand...
Click to collapse
As I said above - Poland.
689
I have filed a bug here: https://jira.cyanogenmod.org/browse/BACON-466
After some research I've found some additional info, that it's a matter of having both WiFi and LTE turned on (thus I have changed the topic of this thread).
There was a workaround for Nexus 5 described here: http://forum.xda-developers.com/google-nexus-5/general/tutorial-missed-calls-workaround-t2801654
And a discussion on Google forums, link in the comments of my bug.
I believe that it would be nice if someone could verify it. People reported that it happened on US T-MOBILE, but not on AT&T. I believe that Intelli3g solution posted in Nexus thread would work here as well.

[Q] Mate7 4g data problem

Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
tuddu said:
Sorry...one stupid question: have you already tried keeping the phone completely stock (without any application and/or software or any kin dof personalisation) for a couple of week and see if the problem still exists?
It really seems to me a software problem. Very strange.
Click to expand...
Click to collapse
Thanks for your reply,
I haven't used it only with stock apps for a week maybe a day, but first thing when it came back from service for the first time, I did not install any apps and it still lost the connection anyway...
mirchichamu said:
I had the same problem with my MT7-TL10 golden version. For a week or so, the network used to come and go. Then ultimately the sim was not recognized at all. I sent it to Huawei service center and they told me that the sim slot is broken and I had to pay for replacement of the board which I refused. I was sure that I didn't break it. Now I am using my phone with one sim only.
Sent from my HUAWEI MT7-TL10 using Tapatalk
Click to expand...
Click to collapse
I'm not sure, but isn't the sim card slot located on the circuit board??? If it is, it cannot be the problem, but I must try the second slot anyhow.
jopomopo said:
Hi all,
I've had this great phone MT7-L09 (softare version L09V100R001C00B127) since last December. My problem is that every now and then the 4g cuts off for a period of ten seconds.
It does not matter how strong the signal is nor which or whatever app I'm using. It just loses network. First thing I did was to change the old sim card to a new one. Did not help.
I was in contact with the Huawei support and conclusion was to send phone to service. OK. It came back with the same problem altough they changed the circuit board...so obviously they though that this would solve the problem. I did not. After messing around with it, trying to find if someone else was suffering with the same problem, with no luck, I send it back to service. Now they said that there is nothing wrong with it, but the problem is still there.
I havent noticed anything cut offs using 3g. It's not a major thing but it would be nice to know if its a firmware or any other software related problem.
If I use Netflix or similar where the data keeps coming it works just fine or if I use the phone as Wi-Fi hotspot, no problems.
It just loses network connection using apps like play store, facebook, whatsapp, twitter, every browser ie. firefox, build in browser, chrome, to name a few.
Should I just keep using it as it is or keep sending it back to service until they fix this issue???
Thanks
Click to expand...
Click to collapse
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Simona Simmy said:
Man why everybody blames PHONE first??? like not trusting !
To fix this problem is to go to networks and u have to restore your apn to default it like refreshes then you can either just turn off data and then on and restart phone
Click to expand...
Click to collapse
Did not work.
jopomopo said:
Did not work.
Click to expand...
Click to collapse
Reset/Restore phone (backup first)
Simona Simmy said:
Reset/Restore phone (backup first)
Click to expand...
Click to collapse
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
jopomopo said:
Does not work, same problem after a numerous resettings. If I may add, I've have couple of other phones of which this problem does not occur.
In same place and conditions these phones work just fine not losing the data connection. Sure, if 4g is not available they use 3g, but never ever will the connection break off.
Click to expand...
Click to collapse
faulty 4G module tuner.. phone ... replacement needed...
change preferred network
Go to settings and -->mobile networks-->>preferred network and select "WCDMA only"..
It will fix your problem..
There is no such option in my phone settings, only the option to choose automatic 4g3g2g or automatic 3g2g or 2g, 3g only and 2g only. As previously stated no data loss nor connectivity issues using 3g. It's bit annoying sometimes when phone loses data connection altogether although signal is very strong. Just waiting lollipop upgrade if it'd solve the problem, I doubt it but...
network operator..
I think it's network problem..please contact your network operator..4g network have connection problem from some local area signal towers..so you just put other network company SIM card in your local area..(use 4g supported SIM only)
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
sorry
jopomopo said:
Thanks for your advice, but I don't think that it's SIM card problem because there is no problem what so ever using my other phone SGS5.
Click to expand...
Click to collapse
Hmmm. Sorry friend..I am helpless.. anyway continue your thread here..in Xda have brilliant members..they can help you..best of luck.
Thanks, I totally missed your comment...this is turning out to be quite a puzzle. I've noticed the less battery (<60%) I've have on the phone there seems to be nothing wrong with the 4g connection. ???
To answer to myself, I was too optimistic...nothing to do with battery. It's just so weird that phone works like a charm most of time and then suddenly not. I'm confused...
Now on the newest firmware lollipop 5.1 it fixed my lte problem
same issue
I bought mate 7 a couple of days ago and I keep losing the data connection. the network gets connected and lost again.
i did everything to fix it but no luck. changed sim, restored device, modified APN and no luck.
it keeps disconnecting seems that it is a problem with the phone itself as i have read the same issue on a couple of forums..
hope it is a software issue and get fixed soon as this is annoying.
In service they replaced my phone to a new one mostly because of this problem and I can say it did not help at all. Only upgrading to lollipop will fix the problem ( tested on beta) I'm on b145 now and it does that all the time. I guess it is carrier based problem not SIM nor hardware.

[Q] 1+ one Network compatibility in India

Hi everyone,
I got 1+ one few days back. I am facing some problem with it
Network is fluctuating alot. It shows full network range but i am unable to call at times. even internet fluctuates (maybe) because of this.
Can someone please help me with this., what can be the issue?
khullarmanuj said:
Hi everyone,
I got 1+ one few days back. I am facing some problem with it
Network is fluctuating alot. It shows full network range but i am unable to call at times. even internet fluctuates (maybe) because of this.
Can someone please help me with this., what can be the issue?
Click to expand...
Click to collapse
As per your statement, you are a new user and I think you have not unlocked boot loader yet and also won't have loaded your oneplus one with data, so factory reset is an option.
Before doing above process, do check out your sim card on other compatible smartphone and make some calls via that compatible smartphone.
If you happen to do a factory reset and your issue is not solved, I recommend you to return your device to flipkart or amazon wherever you ordered it.

Categories

Resources