Related
My phone will randomly turn off out of nowhere. Earlier today I had 17% battery and it just turned off instantly. I turned it back on and had 87% battery. About 10 minutes later it instintly turned off again and when I turned it on I had 25% battery. It's getting really annoying. I never had this problem before, nor have I ever dropped it.
Is there something wrong with the pins on the back of the case or something?
Thanks in advanced for the replys.
Hypercore said:
My phone will randomly turn off out of nowhere. Earlier today I had 17% battery and it just turned off instantly. I turned it back on and had 87% battery. About 10 minutes later it instintly turned off again and when I turned it on I had 25% battery. It's getting really annoying. I never had this problem before, nor have I ever dropped it.
Is there something wrong with the pins on the back of the case or something?
Thanks in advanced for the replys.
Click to expand...
Click to collapse
Hi,
A little information is always useful when seeking help.
ROM,
Radio,
Kernel,
Mods,
Themes,
I have the same issue, my phone turn power off randomly, sometimes on high percentage of battery and sometime on low level, some days it works fine and some days it happen 5 or 6 per day , the weather so clod now so i'm sure it's heating
my phone info:
Android Version: 2.3.4
Kernal Version: 2.6.35.14
Rom: Android Revolution HD™ 3.6.8 XE | 4.1.8 Sense 3.5
Any Help will be appreciated
Thanks
tantan911 said:
I have the same issue, my phone turn power off randomly, sometimes on high percentage of battery and sometime on low level, some days it works fine and some days it happen 5 or 6 per day , the weather so clod now so i'm sure it's heating
my phone info:
Android Version: 2.3.4
Kernal Version: 2.6.35.14
Rom: Android Revolution HD™ 3.6.8 XE | 4.1.8 Sense 3.5
Any Help will be appreciated
Thanks
Click to expand...
Click to collapse
nvm................
i had this same issue, for me it helped to move all my apps back to my SD card and reformat my sd card. Since then it happend once again and that was after i dropped my phone and my sd card unmouted. but besides that occasion havent had it for about a three week now.
might be related to moving apps to sd card, not sure do if this actually started the problems for me.
I m on stock ROM and i live in europe
I've got the same problem since about a week, phone randomly turning off. Though never when i'm using it, alsways when the phone is in standby mode, including the strange battery level jumps. I thought it was an app so i did a hard reset, but the turning off remained. I switched from Sense to Launcherpro, still no change.
My phone runs on stock rom, 2.3.4, Sense 3.0, Kernel 2.6.35.13
This weekend i'll backup my SD-card and reformat it, if this helps i'll let you know.
Try a new battery
My battery's only 6 months old!?
Noppe said:
My battery's only 6 months old!?
Click to expand...
Click to collapse
Mine had 2 months
Mains said:
Mine had 2 months
Click to expand...
Click to collapse
Been there, done that; problem still exists... I have tried a new battery new software (factory reset and hard reset in the repair centre), boardsap, other simcard, other sd card... The problem still is there, I am trying to get a new phone. The problem is the phone ... My question is is this only a normal sensation problem or is this also a problem on the Sensation XE?
My phone is starting to show the same symtons again. Overnight it also has shut down. So i guess the sd format did not get rid of the problem. But on my phone it definitively made it less frequent. As before the format i had it 5 times a day and now i have it once a 2 days. Probably will get worse overtime as the last time i had it.
snah65 said:
Been there, done that; problem still exists... I have tried a new battery new software (factory reset and hard reset in the repair centre), boardsap, other simcard, other sd card... The problem still is there, I am trying to get a new phone. The problem is the phone ... My question is is this only a normal sensation problem or is this also a problem on the Sensation XE?
Click to expand...
Click to collapse
Let me know if u succeed, i contacted HTC today and they told me to factory reset my phone. Not looking forward to that, do. Might do it next week.
forgot to ask, did HTC give u those out of warranty our did u buy them yourself?
Let me ask you a question. Have any of you polished your covers to chrome? I have had the same issue of my phone turning off in my holster, but only when I have my polished case on it. When I put my spare one that has not been touched, the phone works flawlessly. Not sure if there is some weird static buildup that is shorting the phone. Also, to get it to turn back on, I have to pull the battery first.
I had the same problem on my Sensation, turning off randomly (not reboot). And the battery would display wrong reading once it is back on. Initially I thought this was due to bad rooting or a custom ROM issue, I restored back to stock and right there on the language selection screen on first start and without the SD card, it went off. That made me sure it was a problem something else. I thought then it would be due to bad charges in the battery, used different charger to charge, didn't work, then I replaced the battery, somehow the problem stopped and when I insert back my old battery the problem still didn't come back. I don't have an explanation to this behavior. It works fine now.
That sounds weird, I didn't polish my back to chrome... And I also do not need to pull my battery to turn it back on. A few times I had that it turned of and it would directly turn of again after it was restarted (home screen loaded). The only way to get out of that was to hook it up to the charger.
Sent from my HTC Sensation Z710e using XDA App
It's really odd. I can't even use the phone any more.
When I turn it on, as long as the screen stays on it will not turn off.
Once I lock it and put it in my pocket, about 40 seconds later it shuts off. This isn't just powering down, it just instantaneously shuts down. I also can't turn the device back on no matter how many times I press power, I have to physically pull the battery and put it back in to turn it on.
One more thing to add: My girlfriend smacked my phone out of my hand once accidentally and the case doesn't click in. It stays in place but if you hold the case and attempt to take it off it falls off. I'm thinking it could possibly be a problem regarding the pins, but from what I know the pins only control the screen.
Edit: One last thing, when it's connected to my computer and being charged it never shuts down.
Read
I had this same problem two days ago. Left work and my phone just shut off while in my pocket. I was running sense-o-maniac Desense 3.5. It continued this behavior for the next day. Also my battery was showing random charge percentages. There were two issues"
1. I was had used the battery calibrator app from the market to erase my bat stats - problem - it kept erasing my battery stats.
2. I was using set CPU and after reading many dev forums about such issues, I realized that setting the idle below 384 mhz, it causes the phone to random reboot.
Once I conducted a complete wipe and flashed MIUI I was good. no issues.
My Suggestion: Try a complete wipe, then Android Rev HD wipe, then reflash, Wipe cache, Davlick Cache, Fix permissions, then reboot. Drain the battery, then recharge to 100% and wipe bat stats
TMO US Sensation 4g
Baseband:10.56.9035.00P_10.14.9035.01_m
Kernal: 2.6.35.14-Bricked-v1.5-ondmnd-1536-192.show-p1984
ROM: Sexy MIUI 1.12.9.01
2nd factory reset and reformatting the microSD did not solve my problem...
@anari101: I'm a big fan of custom roms, but currently my sensation's still running a stock rom. I'd rather not void the guarantee at the moment by flashing it as the phone isn't functioning properly. If i can't fix this problem without flashing a custom rom, i can return it to HTC and hope for a repair or a new device/battery...
Anybody got any other ideas?
i also dont want to root a phone that might have problems.
I did not do any factory reset yet, but the problem is comming back now i have once a day it just shuts down. The last time when i picked it up and pressed the power butten the screen was white for a split second. However if i look at my history of battery monitor widget it stopped recording an houre earlier. clueless to why this happens.
If your phone is rooted, I agree with anari - use current widget and battery calibration to re-calibrate your battery. Let phone charge all the way and then some like another 2 hours. Use battery calibration to get rid of batterystats.bin. Let battery completely drain (Hopefully it doesnt shut off in the process). Definitely seems like something is wrong with your ROM's battery settings.
If you dont have your phone rooted. Have you received any updates lately? If a factory reset didnt help - go to your local Tmobile and just have them ship you a new phone. Not worth dealing with the issue and they can get you a new phone within a couple days.
EDIT: If you have NOT factory reset your phone. You can try to copy all data off your SD card, reformat it. Insert it, let the phone recognize and set it up then add everything back on. If that doesn't work, factory reset (after using Astro to backup all apps). If THAT doesnt work, go get a new phone.
I am having this same problem. Mine always happens when I take my phone out of my pocket after it's been sitting for a while. It also seems that my battery is always around 30-40 percent. It will unlock then just turn off. I turn it back on and after about 30 seconds it turns back off. The only way I can get it to stay on is plugging it in to the charger for a couple of minutes after turning it on and it won't do it again for a while. I don't know what it is but I'm thinking battery or SD card.
Hey everyone, thanks for looking at this and hopefully helping me out. I'm new to rooting my phone and installing new roms and stuff, but I researched about as much as I could for about a week before I even rooted.
Now I've moved on and installed a new rom (CM7). Before installing I used clockwork and formated the /system, /data, /cache, and dalvik. At first everything was ok, but after about 15 minutes it turned off. I read up on battery problems, so kept my phone plugged in all weekend (got up to 4.196V-ish, with 0mA in or out) then deleted the battery file, rebooted, unplugged the phone and let it drain completely (even while it still had a charge it would turn off randomly but I figured it would be ok). After it was completely drained I completely charged it again and it still randomly turns off.
At first I thought maybe it was just the rom, but no one else seems to have the same problem as me (that I can find), so I downloaded an ICS rom to try that. Same problems. So far I have done the following to try and find out WTF is going on...
Installed Elixr to see battery drainage (sitting at main screen doing nothing its roughly -8mA, but right after boot or opening a program it jumps to -300mA to -480mA)
Done NUMEROUS battery pulls (with and without deleting the battery config file)
Switched ROMS
Any help would be amazing
PS: Before rooting or flashing a new mod my phone would shut off on its own, but only once a week, maybe. Now it turns off as soon as I unlock my sim card. However, it doesn't turn off at all if I have it plugged in.
spcclark said:
Hey everyone, thanks for looking at this and hopefully helping me out. I'm new to rooting my phone and installing new roms and stuff, but I researched about as much as I could for about a week before I even rooted.
Now I've moved on and installed a new rom (CM7). Before installing I used clockwork and formated the /system, /data, /cache, and dalvik. At first everything was ok, but after about 15 minutes it turned off. I read up on battery problems, so kept my phone plugged in all weekend (got up to 4.196V-ish, with 0mA in or out) then deleted the battery file, rebooted, unplugged the phone and let it drain completely (even while it still had a charge it would turn off randomly but I figured it would be ok). After it was completely drained I completely charged it again and it still randomly turns off.
At first I thought maybe it was just the rom, but no one else seems to have the same problem as me (that I can find), so I downloaded an ICS rom to try that. Same problems. So far I have done the following to try and find out WTF is going on...
Installed Elixr to see battery drainage (sitting at main screen doing nothing its roughly -8mA, but right after boot or opening a program it jumps to -300mA to -480mA)
Done NUMEROUS battery pulls (with and without deleting the battery config file)
Switched ROMS
Any help would be amazing
PS: Before rooting or flashing a new mod my phone would shut off on its own, but only once a week, maybe. Now it turns off as soon as I unlock my sim card. However, it doesn't turn off at all if I have it plugged in.
Click to expand...
Click to collapse
Well, if you were having this issue before the rooting took place, this very well may be hardware related. There are a few things I recommend before the dreaded unroot and send back to manufacturer route (assuming the phone is under warranty still). It's been proven or at least shown that battery calibration (the whole charge to 0Ma and then fully discharge and then recharge) is a pipe dream.
I would first say find out if the CM7 ROM you're using is OCing or UVing, while you may see some people OCing to 1.3 or higher and UVing -75, not all phones are created equal in capabilities and some phones will randomly freeze/turn off if they don't like your OC and UV settings. I would also suggest flashing a different ROM to see if this problem persists. Cleardroid is what I recommend just to get an idea if it is in fact a OC or UV problem as I believe cleardroid is set up to default stock settings.
You can also try a new battery, I have heard/read/seen that bad batteries can cause reboots. Again though if this was an issue you were sometimes experiencing before, you may have hit the tip of the iceberg on a hardware issue and its finally starting to show now. Hope this helps.
spcclark said:
Hey everyone, thanks for looking at this and hopefully helping me out. I'm new to rooting my phone and installing new roms and stuff, but I researched about as much as I could for about a week before I even rooted.
Now I've moved on and installed a new rom (CM7). Before installing I used clockwork and formated the /system, /data, /cache, and dalvik. At first everything was ok, but after about 15 minutes it turned off. I read up on battery problems, so kept my phone plugged in all weekend (got up to 4.196V-ish, with 0mA in or out) then deleted the battery file, rebooted, unplugged the phone and let it drain completely (even while it still had a charge it would turn off randomly but I figured it would be ok). After it was completely drained I completely charged it again and it still randomly turns off.
At first I thought maybe it was just the rom, but no one else seems to have the same problem as me (that I can find), so I downloaded an ICS rom to try that. Same problems. So far I have done the following to try and find out WTF is going on...
Installed Elixr to see battery drainage (sitting at main screen doing nothing its roughly -8mA, but right after boot or opening a program it jumps to -300mA to -480mA)
Done NUMEROUS battery pulls (with and without deleting the battery config file)
Switched ROMS
Any help would be amazing
PS: Before rooting or flashing a new mod my phone would shut off on its own, but only once a week, maybe. Now it turns off as soon as I unlock my sim card. However, it doesn't turn off at all if I have it plugged in.
Click to expand...
Click to collapse
I guess the issue is with the battery itself. Try getting a new battery. I heard some guys experiencing the same and sorting things out replacing the battery....
Leave the charger plugged in. If it doesn't reboot then that will let you know most likely it is the battery.
Agoattamer said:
Leave the charger plugged in. If it doesn't reboot then that will let you know most likely it is the battery.
Click to expand...
Click to collapse
That was my thoughts exactly. However, if the ROM or kernel or whatever is set to shut off the phone at a certain reading of discharge from the battery, ie -500mA, this could also be the problem.
I thought it could have been a problem with the phone as well, but before it would shut off on its own MAYBE once a month. 90% of those I attributed to overloading the phone, closing facebook, opening the internet, starting to load a webpage then open a new txt I just recieved while the phone was still vibrating type things.
Now it still feels like it's just quitting on me, it never turns off while the screen is locked or while its charging. So far after the new ROM it has shut off when I place a call, when I receive a call, clicking on a notification, opening the messaging app, clicking download in the market, and my favorite when I unlock it from sleep.
I will download a different rom right now and try it. Just to double check this is what I've been doing to install a new rom... I boot my phone into recovery (vol- and power), go to recovery from the boot screen (opens clockworkmod), scroll down to mounts and storage, have it format /system, /data and /cache, go back to wipe data/factory reset, then install zip from sdcard, select the rom and go... I know some roms require inspiremod, should I still install this if I'm USING an inspire??
Thanks for the input guys, I really appreciate it
If it does turn out to be the battery or you just decide to get a new one to test it out. I recommend these, they are awesome and the only thing anyone should try besides HTC factory replacements. Good luck and I hope this works out for you.
Anker Batteries
i only skimmed this. but cleaning battery contacts can help also check the side door, sometimes that can cause issues as well. air can out everything and clean metal contacts with rubbing (ipa) alcohol.
So I installed cleardroid. Once again everything worked fine for the first 10-15 minutes and then the shutdowns started again, always when making the phone do something (unlocking, clicking a notification, opening a program, etc) but never when the phone is charging.
I'll clean off every bronze or gold contact I can find but I think I might be fighting a lost cause lol. Three different ROMS, all with the same problem leads me to believe its a hardware issue. Since all the chips in these phones are all small and use multilayer boards I won't be able to replace anything myself so I see a new phone in my near future.
Thanks guys!
If it doesn't do it when its chargeing then it is the battery. I had bought my inspire from someone and it was having those issues ordered a new HTC stock battery from newegg for like $12 and has been working perfectly since then and honestly if you want the best battery rom absolution is the rom you should check out. It's a non sense rom but again I'd just buy a new battery. I had mine timed it'd reset at 92% 74% and 49% xD
Sent from my Inspire 4G using xda premium
spcclark said:
So I installed cleardroid. Once again everything worked fine for the first 10-15 minutes and then the shutdowns started again, always when making the phone do something (unlocking, clicking a notification, opening a program, etc) but never when the phone is charging.
I'll clean off every bronze or gold contact I can find but I think I might be fighting a lost cause lol. Three different ROMS, all with the same problem leads me to believe its a hardware issue. Since all the chips in these phones are all small and use multilayer boards I won't be able to replace anything myself so I see a new phone in my near future.
Thanks guys!
Click to expand...
Click to collapse
hmm, I would say try a new battery before getting a new phone. Worst case scenario is that you spent $15 to learn you need a new phone as opposed to spending $100+ on a new phone...this is of course assuming you want to keep the inspire and not just looking for a reason to get upgrade ahaha
I agree. It still sounds like a battery issue.
I would agree this definitely sounds like an internal short in the battery. Sounds like it's shutting off whenever it gets a significant load on it. Try a new battery first.
I had a similar issue though I was tweaking the CPU. Learned my lesson.
Sent from my Inspire 4G using XDA App
Yeah, Id bet money that its a bad battery. I had this same exact issue with my Inspire. If it shuts off more in low reception areas but it isn't shutting off when plugged in, its definitely the battery. I would try to find someone with an Inspire and try switching them batteries and see if it stops.
If I tried to use the flash with my camera, the phone would shut off. My phone would randomly reboot or turn off. ATT told me they had "some" bad batches of batteries. My phone was still under warranty so ATT sent me a new battery. All the problems went away!
The battery door on the Inspire becomes wonky the more you open it, I was having a problem like yours, new battery and new door has me going good.
Just wondering how often are people experiencing this problem when the phone become completely unresponsive (unable to turn on, unable to detect, no light when charged).
I had this problem and never had it resolved and just sent the phone back for repair. It seems more and more people are posting they have this problem. Is this a ROM problem or does the HTC phone just get fried? Mine happened after I installed Revolution 6.6.2..it rebooted fine...and reinstalled apps with titanium..then all of a sudden a long tone while I was on phone and the phone unresponsive, turned off...and never turned on again.
Anyone with same problem...would appreciate your experience..and maybe we can figure out why it's happening. And I mean...the phone is just dead...no bootloop, no adb...nothing.
I ''had'' rooted Sensation Juopunutbear S-OFF,I filled the battery full...and install AOKP ROM Everything is working fine....After resetting the phone,
He did not respond...do not want to boot,does not want to even turn on,I tried everything from taking the battery to charge...no signs.....
when connecting phone to computer,sound is heard...and requires some drivers QHSUSB_DLOAD
removing battery sim sdcard and connect to power outlet and tried to switch it on-nothing...not react
is still under warranty....9 months old
I asked no one knows why it happened
I sent it to the service and I hope will not notice that he S-OFF and ROOTED :\
there are still a lot of people this problem here http://forum.xda-developers.com/showthread.php?t=1618683
Hmmm..at least yours is detected on computer. Mine was completely unresponsive...nothing worked. Some had similar problem as mine when not even the computer detects it.
IT seems to be happening quite often..and I am not sure if it's a ROM problem....but it seems it's not only from a specifice ROM.
I had one just like the op except it was stock with s-off, no custom rom yet. I turned it off and it never came back, so got a new one!
From another similar thread:
Charge your phone for 20 minutes. If you're using a Sense ROM, disable fast boot in Settings>Power. Fastboot doesn't actually power off your device, just puts it into sleep, like in Windows. This means the battery drains, even while it's "off".
On this forum, we see it atleast once a week. Something was going totally fine, no biggy, then suddenly it won't turn on, seemingly won't charge, no LEDs, not recognized by PC, etc etc.
The odds are low that it'll happen to you, but more so than other phones.
sshede said:
On this forum, we see it atleast once a week. Something was going totally fine, no biggy, then suddenly it won't turn on, seemingly won't charge, no LEDs, not recognized by PC, etc etc.
The odds are low that it'll happen to you, but more so than other phones.
Click to expand...
Click to collapse
But is this related to hardware issue or a custom ROM / firmware problem? My question is....should I try to root and do the same thing again if my phone get replaced?
If it's related to custom ROM/firmware pb...maybe it needs to be looked at? Especially when everything is running fine like many people report...
Well it would be nice if ALL of these occurrences were logged into a single thread and each user listed their firmware, rom, and kernel (which I'm most interested in)...
well i got the same problem . while playing a game phone got stuck and automatically turned off with some sound . now its desnt turning on and cant charge it coz led doesnt working ( what should i do?? going to use a another battery . if not :s idk (
Experience Senseless
HTC sensation XE with beats audio
Unlocked -Revolutionary
Pyramid Pvt S-off
Hboot 1.27.0000
Radio 11.22.3504.07_m
CID 11111111
Hi to all,
I'm in a similar situation, yesterday I updated the 4ext recovery the beta (sorry dont know what version it is) and it worked fine on the phone.
Until I thought hmm, I try [ROM][04/26/12] Virtuous Inquisition v4.0.2 :: AOSP-Experience Senseless ICS (4.0.3). I was going through the software and I've done a format on the microSD card though virtuous, and done a REBOOT on the phone, no Reboot at all. By the way while running the OS lights for the Home, Menu, Back and Search weren't truned on.
Now my phone wont turn on (although I can hear the USB being connected to my windows7 X32 bit PC). When connected to Pc or power outlet there is no indication of my phone is charged or being recharged, no light indicator.
Ok, so what if I tried using ADB commands to see if my phone still beeing detected.
I used ADB under Administrator
adb devices
*daemon not running. starting it now on port 5037 *
*daemon started successfully*
List of devices attached ( although i dont get the model number of the phone)
fastboot reboot
waiting for device
fastboot reboot-bootloader
waiting for device
fastboot flash recovery recovery.img
waiting for device
Ok no luck. Now tried to do install with the RUU_PYRAMID_LE_ICS_35_S_HTC_Europe_3.32.401.105_R_Radio_11.69.3504.00U_11.22.3504.07_M_release_251961_signed.exe
Runed under Admin again, so still no luck, all I get was an Error[170] usb connection Error. So the utility rom still could not detect the phone.
By the way when the phone is off, then I press volume down and power button, my phone is AOSP-Experience Senseless indeed, can't switch nothing on.
All well see what happens.
Yes..I think it's good to have a thread about this problem...maybe some more experienced DEVs can see why this is happening especially if this is occuring because of ROM/firmware or more hardware problems.
I am waiting for my phone to be sent to HTC and see what they say..hope they'll fix/replace one!
Battery, Brick or Senseless
By any chance, did anyone tried to use some friends or family they have the same phone, and use their battery. Maybe battery needs replacing?
Hopefully I can here someone says that I'm right, battery problem.
Also I'm looking at other websites to see whats the alternative to our situation.
Or maybe its just a brick, I will wait and see the Developers of this thread
http://forum.xda-developers.com/showthread.php?t=1522351
[Release coming next week. With a surprise!] Sensation Unbricking Project
hopefully will have a solution I feel lost without my phone, AOSP-Experience Senseless these two days.
God bless them hope they can do it.
barascus said:
By any chance, did anyone tried to use some friends or family they have the same phone, and use their battery. Maybe battery needs replacing?
Hopefully I can here someone says that I'm right, battery problem.
Also I'm looking at other websites to see whats the alternative to our situation.
Or maybe its just a brick, I will wait and see the Developers of this thread
http://forum.xda-developers.com/showthread.php?t=1522351
[Release coming next week. With a surprise!] Sensation Unbricking Project
hopefully will have a solution I feel lost without my phone, AOSP-Experience Senseless these two days.
God bless them hope they can do it.
Click to expand...
Click to collapse
For some it could be battery problems....but I think most of the ones reported it's not. As with mine..the battery was fully charged 100% when it happened...I think it was actually plugged in even.
The thread is for bricked phone that had this driver thing when it plugs into the computer...but if the phone is completely unresponsive...it's not goign to work!
I kept my phone charged for few hours, although my battery was full as well, the phone remained cold.
i had a similar problem last week on 04/19... battery was charging over night... at morning i turned the alarm off and after that the phone was dead... i sented it to support and now i have a new board inside and totaly new problems...locked bootloader and an unkown H-BOOT version (1.29.0000)
i also tried my battery in a other phone with no problems.
i had revolutionary 6.3. on it
Sorry for the length, but its a complex issue, it least its a bit entertaining ... if your not me.
My Sensation took a random fall last week while charging, It just happened to be that it landed on the usb cord and damaged the port. To give you some idea of the extent of the damage the plastic piece internally that has the pins was bent/broken. It obviously would not charge after this event.
I have a second battery and external charger so it was little more then a minor inconvenience to swap batteries twice a day for a few days until I could look into getting the phone replaced/repaired. For the next 4 days the phone worked flawlessly. I took the phone into a reputable repair location and they replaced the MicroUSB port for $45. Since then however I have had a series of issues that are randomly triggered as described below in point form.
1> After getting the phone back I used it for the rest of the day and then went to charge it. It charged for 5-15 minutes, then would stop charging. If I unplugged it and plugged it back in, it would charge for another 5-15 minutes, and stop charging again. After the second cycle I started trying various other charging parts: I tried a different HTC branded cable, different HTC branded wall adapter, a non-HTC branded charger (that worked fine previously), Tried charging with the USB port of my computer, tried power cycling the phone multiple times. None of these had any effect on the charging cycle so I swapped batteries and charged externally. When that battery died I tried charging with my regular HTC charger again and it completed the charge cycle with no issues, Since then I've swapped batteries again and it charged that battery with no issues, so definitely not a battery issue. The non-charging issue has happened a few other times as well, details in the following points.
2> The next day the went to sync my contacts and offload some SD card content. When I connected the phone the computer detected the phone and I chose to sync, its like it attempted to sync a few times before actually completing the sync, the software would say syncing, for a few seconds then disconnect, syncing then disconnected, after 3-4 cycles it stayed connected for a minute or so and the sync completed. Then as soon as it finished the software said disconnected and it hasn't be able to reconnect since. Now when I plug it in, it starts charging but no dialog box prompts for the usual (mass storage, charge only, USB tethering, etc). Computer sees it as a unrecognized USB device. Obviously I have rebooted both the phone and computer multiple times, still no data connectivity. I also tried a different computer that my other HTC device gets synced to and it also does not cause the phone to prompt for what type of connection.
Later that day I turned the screen on to find it saying no SD card was installed, weird... I rebooted, still no SD card found. So I shut it off, removed the SD card, blew it out with compressed air, reinserted and its been fine since.
3> The next day I noticed the phone died rather quickly, I was on the road so I swapped batteries and then I figured out why, after it finished booting up and I turned the screen off a few seconds later the screen turned back on and it waited at the lock screen, I would turn it off, it would turn back on, we had this argument for a solid 15 minutes off and on, off and on I also tried multiple reboots with no effect. Eventually it stayed off started working like normal. it was random times when it would turn on, sometimes 2 seconds sometimes a minute or more. When I would unlock the screen it would be at one of two places, either at the HTC locations app telling me to turn on GPS or with a prompt asking me to choose an action: either Dock or TuneIn (not sure how these are remotely related apps)
4> I keep my auto-rotate off but that night I was browsing with maxton (using the phone in portrait mode, but laying in bed so the phone is in landscape) and it kept rotating. I checked the setting and sure enough auto-rotate was off, but it insisted on rotating. I toggled auto-rotate on then off again, still kept rotating. Frustrated I plugged phone it, and went to sleep, it charged and in the morning it was not auto-rotating, acted as if nothing had happened.
5> SINCE THAT: the random screen turning on issues, charging issues, and rotation issues have each reoccurred a couple times sometimes independently sometimes in combination with each other.
FOR EXAMPLE:
Today the phone worked fine all day, I played games, surfed internet, sent email, charged it, talked on it, etc. Then tonight while talking it started randomly turning off/on, loading Locations, or asking about dock/Tunein, meanwhile jumping in and out of rotate because I was laying down (auto-rotate still off ). This caused it to jump in and out of speaker mode and the other party I was talking too got a real earfull of my feelings for the phone. I eventually left it on speakerphone in the dock mode and finished the call. 5 minutes later the call was done and the phone acted as though nothing was wrong. (At this point I felt like the phone deserved to be the star in a Steven King novel)
A couple hours later I went to charge it and it was doing its charge for 5 minutes, stop. Unplug/plug-in and charge for 5 more mins etc. This argument went on 4-5 times and it still charging now about an hour later.
So here is the question: Do you think this is something to do with the replaced USB port or the process of replacing it, or is it perhaps a corrupt OS? Keeping in mind that it was fine after the fall, no issues until the port repair. I'm running ARHD 6.0.4, I wanted to upgrade to 6.0.8 to rule out OS before going back to the service store, but Mike's link for the firmware upgrade is still down so I'm stuck for the moment, but I don't want to wait too long before going back to them. (if someone has the 3.33 ARHD firmware/radio please PM me I have ad ftp server you can send it to)
Reasons why I suspect/hope possible corrupt OS:
All the issues seem to be potentially software related.
I removed the SD card and SIM when they had the phone for repair, they most likely booted it up without the SD, perhaps there was some system files that corrupted when SD wasn't present?
Prior to the fall the phone had a couple occurrences of software issues relating to the SD card. twice in the last 3-4 months I lost ability to read the SD card but each time it was rectified with a reboot. Also ever since flashing ARHD 6.0.4 I I have had no bluetooth functionality. I could turn it on, but had no control panel to search for other devices or make the device discoverable, so there was definitely a software issues relating to that, I never used BT so it wasn't a big issue.
I'd really appreciate some thoughts, or 3.33ARHD firmware
Thanks in advance
Zenon
zenon1823 said:
Sorry for the length, but its a complex issue, it least its a bit entertaining ... if your not me.
My Sensation took a random fall last week while charging, It just happened to be that it landed on the usb cord and damaged the port. To give you some idea of the extent of the damage the plastic piece internally that has the pins was bent/broken. It obviously would not charge after this event.
I have a second battery and external charger so it was little more then a minor inconvenience to swap batteries twice a day for a few days until I could look into getting the phone replaced/repaired. For the next 4 days the phone worked flawlessly. I took the phone into a reputable repair location and they replaced the MicroUSB port for $45. Since then however I have had a series of issues that are randomly triggered as described below in point form.
1> After getting the phone back I used it for the rest of the day and then went to charge it. It charged for 5-15 minutes, then would stop charging. If I unplugged it and plugged it back in, it would charge for another 5-15 minutes, and stop charging again. After the second cycle I started trying various other charging parts: I tried a different HTC branded cable, different HTC branded wall adapter, a non-HTC branded charger (that worked fine previously), Tried charging with the USB port of my computer, tried power cycling the phone multiple times. None of these had any effect on the charging cycle so I swapped batteries and charged externally. When that battery died I tried charging with my regular HTC charger again and it completed the charge cycle with no issues, Since then I've swapped batteries again and it charged that battery with no issues, so definitely not a battery issue. The non-charging issue has happened a few other times as well, details in the following points.
2> The next day the went to sync my contacts and offload some SD card content. When I connected the phone the computer detected the phone and I chose to sync, its like it attempted to sync a few times before actually completing the sync, the software would say syncing, for a few seconds then disconnect, syncing then disconnected, after 3-4 cycles it stayed connected for a minute or so and the sync completed. Then as soon as it finished the software said disconnected and it hasn't be able to reconnect since. Now when I plug it in, it starts charging but no dialog box prompts for the usual (mass storage, charge only, USB tethering, etc). Computer sees it as a unrecognized USB device. Obviously I have rebooted both the phone and computer multiple times, still no data connectivity. I also tried a different computer that my other HTC device gets synced to and it also does not cause the phone to prompt for what type of connection.
Later that day I turned the screen on to find it saying no SD card was installed, weird... I rebooted, still no SD card found. So I shut it off, removed the SD card, blew it out with compressed air, reinserted and its been fine since.
3> The next day I noticed the phone died rather quickly, I was on the road so I swapped batteries and then I figured out why, after it finished booting up and I turned the screen off a few seconds later the screen turned back on and it waited at the lock screen, I would turn it off, it would turn back on, we had this argument for a solid 15 minutes off and on, off and on I also tried multiple reboots with no effect. Eventually it stayed off started working like normal. it was random times when it would turn on, sometimes 2 seconds sometimes a minute or more. When I would unlock the screen it would be at one of two places, either at the HTC locations app telling me to turn on GPS or with a prompt asking me to choose an action: either Dock or TuneIn (not sure how these are remotely related apps)
4> I keep my auto-rotate off but that night I was browsing with maxton (using the phone in portrait mode, but laying in bed so the phone is in landscape) and it kept rotating. I checked the setting and sure enough auto-rotate was off, but it insisted on rotating. I toggled auto-rotate on then off again, still kept rotating. Frustrated I plugged phone it, and went to sleep, it charged and in the morning it was not auto-rotating, acted as if nothing had happened.
5> SINCE THAT: the random screen turning on issues, charging issues, and rotation issues have each reoccurred a couple times sometimes independently sometimes in combination with each other.
FOR EXAMPLE:
Today the phone worked fine all day, I played games, surfed internet, sent email, charged it, talked on it, etc. Then tonight while talking it started randomly turning off/on, loading Locations, or asking about dock/Tunein, meanwhile jumping in and out of rotate because I was laying down (auto-rotate still off ). This caused it to jump in and out of speaker mode and the other party I was talking too got a real earfull of my feelings for the phone. I eventually left it on speakerphone in the dock mode and finished the call. 5 minutes later the call was done and the phone acted as though nothing was wrong. (At this point I felt like the phone deserved to be the star in a Steven King novel)
A couple hours later I went to charge it and it was doing its charge for 5 minutes, stop. Unplug/plug-in and charge for 5 more mins etc. This argument went on 4-5 times and it still charging now about an hour later.
So here is the question: Do you think this is something to do with the replaced USB port or the process of replacing it, or is it perhaps a corrupt OS? Keeping in mind that it was fine after the fall, no issues until the port repair. I'm running ARHD 6.0.4, I wanted to upgrade to 6.0.8 to rule out OS before going back to the service store, but Mike's link for the firmware upgrade is still down so I'm stuck for the moment, but I don't want to wait too long before going back to them. (if someone has the 3.33 ARHD firmware/radio please PM me I have ad ftp server you can send it to)
Reasons why I suspect/hope possible corrupt OS:
All the issues seem to be potentially software related.
I removed the SD card and SIM when they had the phone for repair, they most likely booted it up without the SD, perhaps there was some system files that corrupted when SD wasn't present?
Prior to the fall the phone had a couple occurrences of software issues relating to the SD card. twice in the last 3-4 months I lost ability to read the SD card but each time it was rectified with a reboot. Also ever since flashing ARHD 6.0.4 I I have had no bluetooth functionality. I could turn it on, but had no control panel to search for other devices or make the device discoverable, so there was definitely a software issues relating to that, I never used BT so it wasn't a big issue.
I'd really appreciate some thoughts, or 3.33ARHD firmware
Thanks in advance
Zenon
Click to expand...
Click to collapse
Wow long post XD OK I think your best bet would be to flash a stock ics rom. As it Is essentially the same as arhd ( I believe mike trys to keep it as stock as possible) if you keep getting the issues take it back and say to them. Just make sure they don't know you have changed the firmware in case they try to say You have messed it up and refuse to fix it. Worst case scenario I imagine would be if they damaged the board during the repair, but it definitely could be all software related. So flash stock rom and test for 2 days. If fixed then flash up to mikes update when its up if not then off to the repair shop for an argument
heavy_metal_man said:
Wow long post XD OK I think your best bet would be to flash a stock ics rom. As it Is essentially the same as arhd ( I believe mike trys to keep it as stock as possible) if you keep getting the issues take it back and say to them. Just make sure they don't know you have changed the firmware in case they try to say You have messed it up and refuse to fix it. Worst case scenario I imagine would be if they damaged the board during the repair, but it definitely could be all software related. So flash stock rom and test for 2 days. If fixed then flash up to mikes update when its up if not then off to the repair shop for an argument
Click to expand...
Click to collapse
Thanks for taking the time to read it, I know it was super long.I bought the phone with ARHD 5, but had glitches so I read and figured out how to update it to 6.0.4, so my knowledge is really limited to that of ARHD. Following your recommendation I have been doing some reading and I'm still a bit confused. If I flash the stock ROM and I going to lose my root and s-off which I need will need to move back to an ARHD ROM later?
It seems that I have seen more then one stock ROM in the posts I was reading about reverting back, so I'm unsure what one I should use, and will I also need to downgrade firmware and radio to go back to the stock ROM as well? I'm currently running 3.32.401.3CL309896 firmware, and 11.69.3504.00U_11.22.3504.07_M
Perhaps you can suggest a post that will give me instructions and all relevant files I need to revert back, preferable in such a way that I can just move back to a custom ROM later without worrying about all the preliminary work to make the phone ready
zenon1823 said:
Thanks for taking the time to read it, I know it was super long.I bought the phone with ARHD 5, but had glitches so I read and figured out how to update it to 6.0.4, so my knowledge is really limited to that of ARHD. Following your recommendation I have been doing some reading and I'm still a bit confused. If I flash the stock ROM and I going to lose my root and s-off which I need will need to move back to an ARHD ROM later?
It seems that I have seen more then one stock ROM in the posts I was reading about reverting back, so I'm unsure what one I should use, and will I also need to downgrade firmware and radio to go back to the stock ROM as well? I'm currently running 3.32.401.3CL309896 firmware, and 11.69.3504.00U_11.22.3504.07_M
Perhaps you can suggest a post that will give me instructions and all relevant files I need to revert back, preferable in such a way that I can just move back to a custom ROM later without worrying about all the preliminary work to make the phone ready
Click to expand...
Click to collapse
1. The current ARHD rom is 6.8.0 and iirc its super stable ..try it and see
2. flashing stock rom ..will restore everything to stock (recovery and rom and obviously root will be gone too ) but SOFF wont/cant be changed ..so you can just flash a 3.33 firmware then a custom recovery and then rom pretty much ..remember SOFF is all that is needed and literally you can change anything
3.right now the current firmware you have is sufficient to update to ARHD 6.8.0 but if you still want to flash 3.33 ..check here
4.for flashing firmware and ARHD rom ..check the stickies in sensation general section ..there is a dedicated thread for this process which was excellently written by joaquinf
I actually work in a repair shop like the one you visited, and I can tell you, it is NEVER our intention to damage the phones more, HOWEVER replacing a charging port requires quite a bit of heat to be applied directly to the Main Board, and occasionally, RARELY, this has adverse effects on the board. Not saying they DID damage it, and definitely not saying they wanted to damage it, but it can happen from time to time. Ive seen it myself.
If changing the software doesnt help, they should have some sort of warranty (we do) and they can try to troubleshoot it or put a different port down, as it may be shorting something out
ganeshp said:
1. The current ARHD rom is 6.8.0 and iirc its super stable ..try it and see
2. flashing stock rom ..will restore everything to stock (recovery and rom and obviously root will be gone too ) but SOFF wont/cant be changed ..so you can just flash a 3.33 firmware then a custom recovery and then rom pretty much ..remember SOFF is all that is needed and literally you can change anything
3.right now the current firmware you have is sufficient to update to ARHD 6.8.0 but if you still want to flash 3.33 ..check here
4.for flashing firmware and ARHD rom ..check the stickies in sensation general section ..there is a dedicated thread for this process which was excellently written by joaquinf
Click to expand...
Click to collapse
Thank you for the info and especially the link to 3.33 firmware, since Mike's link is still down. That was really the one piece I was waiting for before moving forward. I know 6.8.0 is compatible on 3.32 but because of my missing BT I wanted to upgrade the firmware before applying the new ARHD in the hopes that it fixes my previous existing BT issue along with the rest of my current headaches. I am familiar with joaquinf's dedicated thread it was what I initially used back when I upgraded to 6.4.0. Very well written and a great help :good::good:
I believe I will try for the 6.8.0 upgrade as my first attempt then stock if that is still giving me issues. I'll post back in a couple days with the results.
nickL0V3 said:
I actually work in a repair shop like the one you visited, and I can tell you, it is NEVER our intention to damage the phones more, HOWEVER replacing a charging port requires quite a bit of heat to be applied directly to the Main Board, and occasionally, RARELY, this has adverse effects on the board. Not saying they DID damage it, and definitely not saying they wanted to damage it, but it can happen from time to time. Ive seen it myself.
If changing the software doesn't help, they should have some sort of warranty (we do) and they can try to troubleshoot it or put a different port down, as it may be shorting something out
Click to expand...
Click to collapse
Thanks for you input. The thought that they did this intentionally never crossed my mind, I'm sorry if it at all came across that way. There were very accommodating and professional to deal with, and I'd be happy to recommend them as I truly believe this was a unfortunate side effect of the repair. By trade I'm a electrical engineer so I know all to well what the processes required to carry out the repair and the inherent possible risks involved, I considered doing the repair myself, but due to my schedule I thought it was easier to pay someone else to do it. Whatever the cause its unfortunate, but one thing is for sure, If I had of put the phone on the floor and not the night stand I wouldn't be sitting here now figuring out answers.
Lastly:
If anyone reading this is in need a repair shop in Hamilton ON Canada PM me I'll be glad to send you their information.
Thanks again!
Just an update for anyone who googles this and wonders what the results were. In the two days following my last post a couple weeks ago my phone continued to experience the random issues I described, however after those 2 days all issues disappeared and the phone worked fine. After three days of perfect functionality I flashed the 3.33 firmware and ARHD 6.8.0. The phone worked fine for one more day and then the same random issues, started resurfacing, but with much less frequency. So that brings me back to believing there is definitely something up with the physical repair. The issues are very spuratic, and I often get 1-3 days with no issue and then the phone starts spazzing out in any number of ways, for some random time. I don't find reboots or anything specific fixes it, other then just letting it spaz out until it returns to normal. Sometimes a drop of about 18" onto a solid surface such as a table or wood floor stops its spazzing, but at that it sometimes stops spazzing for 10 minutes, sometimes 1-3 days... which continues to make me think there is a short or bad connection somewhere.
Hiya,
I've got this issue for about two or three days now. Quite often, when I take a picture with stock Google camera app, my Nexus turns off instantly. Then, when I try to turn it on again, it often turns off again in about one minute and usually it shows almost empty battery (even though before shutdown it was nearly full).
First it has appeared on stock rooted 4.4.4, the phone tried to boot like 10 times, so I erased cache and dalvik via TWRP, but then it didn't detect SIM card and showed unknown baseband. I solved it by flashing bootloader and radio.
Then, I installed a stock 5.1.1, rooted it again (I thought it would solve the issue), but the same problem with camera occurred.
So, could it be hardware issue? How to debug it?
Thanks for any response.
Sent from my Nexus 5 using Tapatalk
Hi,
Probably not an answer you'll like, but I've experienced similar symptoms on my HTC Sensation with HTC "stock" android on it (phone turning off and then having much less - and sometimes MORE - battery-time left after booting again). I never had an answer as to how to troubleshoot it, nor did I get help (from HTC) to solve the issue until at some point I found that the battery itself wasn't seated properly, and after putting some paper between battery and case to put more pressure on it (which doesn't seem possible with the N5) the issue magically disappeared...
Reference: http://forum.xda-developers.com/showthread.php?t=2090170&page=2 (not my topic btw)
Very recent N5 topic: http://forum.xda-developers.com/google-nexus-5/help/nexus-5-random-shut-off-battery-drops-t3162481
A tip in that topic: "it doesn't happen when connected to power cord". Possibly you can try that to add it to the elimination-process?
Hope you can get it sorted!