[Q] Question about Cyanogenmod, TWRP, And sending my failed device to manufacturer - General Questions and Answers

Hey guys,
This is my first post, but I have lurked here for a long time. I just have a huge problem I am facing now, and need your input.
Last October, I bought a new LG Optimus G E973 at Bell, in replacement of my (dreaded) iPhone in favor of an android device (customization, developing, etc).
I never really had any issues with it till the other day. The battery died in it, and when I went home to charge it...nothing happened. No blinking red light at the top, no LG logo, nothing at all, literally.
Now I went to Bell and my phone is covered under my Manufacturer Warranty. Only one problem...I have a custom rom and recovery on it. Cyanogenmod, and TWRP.
I am debating on whether or not to send it in to them, because I have tried everything to get it to do ANYTHING, but it just wont...switched chargers, tried to connect to pc, mac, etc.
So I am wondering if I cant turn it on, they wont be able to either, and thus just send me a new phone. Or, they will fix it, turn it on and show that it had CGM and a non-stock recovery, and then maybe charge me for the repair? Or should I just go to a tech and pay however much eh wants foor me to fix it...
I really hope I can send it in to them..as I am quite broke right now, and cannot afford to pay a technician to fix it. I knew that installing CGM and a custom Recovery would void my warranty, and I am not saying that I was clueless to thuis. But do you guys think I have a chance in hell to get it replaced?
Any input or suggestions are greatly appreciated. Thanks!
Gor.

They wont just fix your phone and ask you for money... they will let you know what it's gonna charge you and then do furthur process..
U can very easily claim that u r under warranty and no notification were given to you about the cost...
Anyways... have you tried different battery?
Let me know
Sent from my GT-I9300 using XDA Premium 4 mobile app

pushkardua said:
They wont just fix your phone and ask you for money... they will let you know what it's gonna charge you and then do furthur process..
U can very easily claim that u r under warranty and no notification were given to you about the cost...
Anyways... have you tried different battery?
Let me know
Sent from my GT-I9300 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hey, thanks for responding.
Im not quite following you on the whole warranty thing, but I haven no new battery to trry in it. I am under warranty, im just concerned if they will not process it because of the phones software. But is it possible they might just send me a new phone?

Related

Did i just brick my phone?

I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nope i used the tmous 1.50.
I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
Sounds like you bricked it, yes :s
Thanks for the replies guys.
Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?
It should still be covered by the original warranty right?
LooieENG said:
It should still be covered by the original warranty right?
Click to expand...
Click to collapse
Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it
Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?
the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
Click to expand...
Click to collapse
I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.
I wonder what would them HTC guys think if they are already among us
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
Click to expand...
Click to collapse
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!
i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
Click to expand...
Click to collapse
Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
Click to expand...
Click to collapse

[Q][P500][BRICKED] How do I have it fixed ???

Greetings all! I have been a Lg optimus user for some time, being that it is my first official android phone. Sadly it was bricked and is just a very expensive paper weight now. Due to the fact that armv6 processors are becoming outdated i was considering geting a new phone, preferably an HD one, but I digress. My main problem is that I would like my LG to at least function, but I live in the Caribbean and it is out of reach of an offcial LG repair center. I very well know that it may be a lost cause but is there any advive that others can give from past experience that can help me with my present conundrum? You are well come to flame at me for this possibly inept question, as long as I can get help and move on in the mean while untill my new phone....I love the Optimus one and even so would like to have i as my little past time.:highfive:
wm526 said:
Greetings all! I have been a Lg optimus user for some time, being that it is my first official android phone. Sadly it was bricked and is just a very expensive paper weight now. Due to the fact that armv6 processors are becoming outdated i was considering geting a new phone, preferably an HD one, but I digress. My main problem is that I would like my LG to at least function, but I live in the Caribbean and it is out of reach of an offcial LG repair center. I very well know that it may be a lost cause but is there any advive that others can give from past experience that can help me with my present conundrum? You are well come to flame at me for this possibly inept question, as long as I can get help and move on in the mean while untill my new phone....I love the Optimus one and even so would like to have i as my little past time.:highfive:
Click to expand...
Click to collapse
Does it turn on at all? If you pop the battery out, put it back in and hold Volume UP+Back+Power does it get to Emergency Mode at all? If it does you might be able to recover by flashing the original/stock firmware, follow this post here:
http://forum.xda-developers.com/showthread.php?t=883314
Skellums said:
Does it turn on at all? If you pop the battery out, put it back in and hold Volume UP+Back+Power does it get to Emergency Mode at all? If it does you might be able to recover by flashing the original/stock firmware, follow this post here:
http://forum.xda-developers.com/showthread.php?t=883314
Click to expand...
Click to collapse
I've tried that a few times but to no avail... :crying:
I've held down every single button, squeezed every single part, and even shaked it a bit since some people say that it some times works. The phone is very fresh, a few months old and I haven't even taken off the screen protector yet...
I've even tried putting it to charge for some time, pressing some of the puttons while plugging in the charger or USB cable. I don't know if i can have it shipped back to the US to be fixed or otherwise.
Thanks for the input...:highfive:
wm526 said:
I've tried that a few times but to no avail... :crying:
I've held down every single button, squeezed every single part, and even shaked it a bit since some people say that it some times works. The phone is very fresh, a few months old and I haven't even taken off the screen protector yet...
I've even tried putting it to charge for some time, pressing some of the puttons while plugging in the charger or USB cable. I don't know if i can have it shipped back to the US to be fixed or otherwise.
Thanks for the input...:highfive:
Click to expand...
Click to collapse
Well if the phone isn't turning on at all then you wont be able to flash the stock rom. I guess you havent tried flashing a new baseband or rom. You might have to go ahead and send it for fixing since it is under warranty.
How many days do you have phone bricked??? Just asking because you could have a empty battery and thats why combo its not working its a long shot i now but sometimes happy things appen...
Best of luck
Sent from my LG-P500 using xda premium
just xplain man...
u r jus telling that the fone is brickd...why don't u share the condition of the fone now...nd just xplain wht u did with it bfore getting it brickd...
ajaihs said:
u r jus telling that the fone is brickd...why don't u share the condition of the fone now...nd just xplain wht u did with it bfore getting it brickd...
Click to expand...
Click to collapse
All I think I have to say about that is ...KDZ updater...During the update I got an error repeatedly so I unplug and plug it in again but it didn't work so I (this is the part that I regret the most) I just unplugged the battery and tried to do it again, and thats how I ended up like this...the point is I know it's bricked I just wanted to know if I could have it fixed without being in the USA.
Try this method http://forum.xda-developers.com/showthread.php?t=1324105 :fingers-crossed:

Please Help!

Hello,
I'm brand new to the forums, been reading up on my phone and things to do with it. I've just been running stock everything, unrooted and using GO overlays which I really like. I was thinking of rooting my phone and let me friend play around with it... BIG MISTAKE. My phone won't turn on, boot, power up or anything... Have they bricked my phone and is there ANYTHING at all that I can do to recover it? I was using Kies and have my phone backed up and everything... but assuming it won't even turn on... Does anyone have any advice on some options?
Galaxy SII SkyRocket I727
Rogers - Canada
-Pixie
If it wont turn on it sounds like a hardbrick, what did your friend flash? my guess he probably flashed a SGS II rom. You will have to repair it using jtag for 50$.
If you still got warranty you could try using it.
Going Crazy!
Holding down the volume key doesn't work, I can't download emulators to get it up with the phone unable to function or device drivers be updated or detected at all... I've read and read and read and NOTHING is working... I can see if I can create a jig, I think the parts are all around here somewhere... But is that the ONLY option? If it's hard bricked and they've completely messed it up, does anyone know of ANY potentials whatsoever of how to rebuild this thing back to normal?? Please help, I'm going to ASDLKDJLSKDJ someone up... !!! In the meantime I need to see if I can save this thing!
As I said for hardbrick you'll have to find a jtag repair service nearby and send your phone nad pay 50$.
kishke said:
If it wont turn on it sounds like a hardbrick, what did your friend flash? my guess he probably flashed a SGS II rom. You will have to repair it using jtag for 50$.
If you still got warranty you could try using it.
Click to expand...
Click to collapse
I'm pretty sure I'm under warranty... Pretty sure they're going to be extremely peeved when they find out it's hardbricked from god knows what...
It took a while but I finally found the ordering site for jtag... Going to try that route I s'pose, thank you. Good thing I have an old crap phone as a back-up in the meantime... They don't require the SIM do they? I don't really trust sending that off...
Pixielated said:
I'm pretty sure I'm under warranty... Pretty sure they're going to be extremely peeved when they find out it's hardbricked from god knows what...
It took a while but I finally found the ordering site for jtag... Going to try that route I s'pose, thank you. Good thing I have an old crap phone as a back-up in the meantime... They don't require the SIM do they? I don't really trust sending that off...
Click to expand...
Click to collapse
No sim required. When you pull the battery out and put it back in and hold power do you even get a Samsung logo flash on the screen?
Sent from my SGH-I727 using Tapatalk 2
Pixielated said:
I'm pretty sure I'm under warranty... Pretty sure they're going to be extremely peeved when they find out it's hardbricked from god knows what...
It took a while but I finally found the ordering site for jtag... Going to try that route I s'pose, thank you. Good thing I have an old crap phone as a back-up in the meantime... They don't require the SIM do they? I don't really trust sending that off...
Click to expand...
Click to collapse
go the warranty way. you got nothing to loose

[Q] got told i have to pay to send in bricked Atrix 2. What do i do now?

I finally relented and updated to the official ics update (i know). Phone died during update and subsequently bricked. ( no light nothing wont cut on, ETC). I called motorola and found out phone is under warranty but ill have to pay to send it in. Through out the whole conversation they kept trying to shift the blame to google or att and not take responsibility. So what do i do now? I want my phone fixed and i didnt brick it, they did from the update. But i shouldnt have to pay when its under warranty. Im very fustrated and now know i will never buy another motorola phone.
barn25 said:
I finally relented and updated to the official ics update (i know). Phone died during update and subsequently bricked. ( no light nothing wont cut on, ETC). I called motorola and found out phone is under warranty but ill have to pay to send it in. Through out the whole conversation they kept trying to shift the blame to google or att and not take responsibility. So what do i do now? I want my phone fixed and i didnt brick it, they did from the update. But i shouldnt have to pay when its under warranty. Im very fustrated and now know i will never buy another motorola phone.
Click to expand...
Click to collapse
Well that is a tough one. Was your battery fully charged before you commited to the update? Because if you updated with 50% battery life then the blame will be on you. But, if you had a full battery and the update halted and that's what caused the brick then I would just take it to AT&T and give them a sob story. Depending on how long you have been with them they might work something out with you. It can't hurt to try at this point.
Nope battery was @97 percent when it started installing. I cant send to att because i bought it off contract so the responsibility lies with Motorola.
barn25 said:
Nope battery was @97 percent when it started installing. I cant send to att because i bought it off contract so the responsibility lies with Motorola.
Click to expand...
Click to collapse
Unless by some form of magic you can't talk them out of charging you to fix it then you might have to bite the bullet on this one. If you don't mind me asking, how much are they trying to charge you?
They trying to charge me #200.
$200? I bought mine off Craig's list for $100 haha
Sent from my MB865 using xda app-developers app
Wow....$200. I wouldn't pay that much under any circumstances.
Like the other guy said, you should be able to find these phones for less than that on craigslist. Otherwise, you can use this opportunity to pick up something else. For $200, you could pick up an S2 or some other easily modded phone.
Sent from my MB865 using xda app-developers app
Try the RMA online that way they dont have a chance to deny it.
Try the RMA online that way they dont have a chance to deny it. That is what I did and they sent another device. No charge overnight shipping. Did not pay a dime.

[Help] Signal loss when I connect charger to my tab.

Hey,
I am back again with a new problem, I really dont know whether it is a HARDWARE or a SOFTWARE problem.
I recently went to a Samsungs service center, just to repair my Micro SD card jack, but in addition to it they broke the sim jack and when they replace it, the Tab is not detecting the SIM card. SO They ask me to wait till tomorrow, and to what they repaired everything. BUT now a new problem arise that my phone stops or looses SIGNALS, when I connect it to the Wall charger, Adapter or connect it to PC to charge. And when I disconnect it, it show full signal without any worry.
I literally had a fight at the center, but they are blaming me for everything, but in fact Its not my fault.
Please guys suggest me, what should I do? If its a software problem, I can go and flash it via ODIN.
Otherwise will try to repair it on the center, if they deny, have the to complain I havs to complain about it to samaungs itself.
Please help me guys.:crying:
DEVICE- samsung tab 2 p3100 16GB
Indian version, stock rom and rooted.
Ps- I am typing this with the tab without any problem while not on charge.
xanubhavx said:
Hey,
I am back again with a new problem, I really dont know whether it is a HARDWARE or a SOFTWARE problem.
I recently went to a Samsungs service center, just to repair my Micro SD card jack, but in addition to it they broke the sim jack and when they replace it, the Tab is not detecting the SIM card. SO They ask me to wait till tomorrow, and to what they repaired everything. BUT now a new problem arise that my phone stops or looses SIGNALS, when I connect it to the Wall charger, Adapter or connect it to PC to charge. And when I disconnect it, it show full signal without any worry.
I literally had a fight at the center, but they are blaming me for everything, but in fact Its not my fault.
Please guys suggest me, what should I do? If its a software problem, I can go and flash it via ODIN.
Otherwise will try to repair it on the center, if they deny, have the to complain I havs to complain about it to samaungs itself.
Please help me guys.:crying:
DEVICE- samsung tab 2 p3100 16GB
Indian version, stock rom and rooted.
Ps- I am typing this with the tab without any problem while not on charge.
Click to expand...
Click to collapse
Well, you can try a factory reset. If it's software problem, you will get it fixed right away.
Otherwise, you should head to the service center. But you got a 'lil problem here: your device is rooted, and that causes loss of warranty. I bet they will charge you for the service, it that's the case.
fr4n said:
Well, you can try a factory reset. If it's software problem, you will get it fixed right away.
Otherwise, you should head to the service center. But you got a 'lil problem here: your device is rooted, and that causes loss of warranty. I bet they will charge you for the service, it that's the case.
Click to expand...
Click to collapse
Its already out of warranty, so no problem at all.
Factory reset doesnt help, that means a hardware problem.
And above all service center is fully responsible for this, I am going to have a fight with them if they deny to repair it without any charge.
xanubhavx said:
Its already out of warranty, so no problem at all.
Factory reset doesnt help, that means a hardware problem.
And above all service center is fully responsible for this, I am going to have a fight with them if they deny to repair it without any charge.
Click to expand...
Click to collapse
Go ahead and contact Samsung, I bet they won't refuse to give you some help
fr4n said:
Go ahead and contact Samsung, I bet they won't refuse to give you some help
Click to expand...
Click to collapse
bet they do.....out of warranty = not our problem, we'd be happy to sell you a new tab though. Those guys are a bunch of tools.
out of this service center thing, time wasting effort. :/
fr4n said:
Go ahead and contact Samsung, I bet they won't refuse to give you some help
Click to expand...
Click to collapse
CSP III said:
bet they do.....out of warranty = not our problem, we'd be happy to sell you a new tab though. Those guys are a bunch of tools.
Click to expand...
Click to collapse
My trust is now gone from service centers. :silly: @fr4n dude they wont just refuse they charge me the money, for the the fault in PCB, actually done by them.
 @CSP III yeah, what you said about the center guys is really true, if you are out of warranty you are the only reason behind the condition of ur tablet or phone, they dont give fkin' to to it.
More over, I was checking what actually is happening when I connect the charger, it say "unknown baseband" in the settings and shows no IMEI when I dial *#06#, But after sometime I again starts receiving signals.everything is back in action. Looks likes my tab had been bitten by a mad dog, and is now suffering tab rabies
Any solution or anything you guys prefer me ro do with this?.
xanubhavx said:
My trust is now gone from service centers. :silly: @fr4n dude they wont just refuse they charge me the money, for the the fault in PCB, actually done by them.
@CSP III yeah, what you said about the center guys is really true, if you are out of warranty you are the only reason behind the condition of ur tablet or phone, they dont give fkin' to to it.
More over, I was checking what actually is happening when I connect the charger, it say "unknown baseband" in the settings and shows no IMEI when I dial *#06#, But after sometime I again starts receiving signals.everything is back in action. Looks likes my tab had been bitten by a mad dog, and is now suffering tab rabies
Any solution or anything you guys prefer me ro do with this?.
Click to expand...
Click to collapse
Now that you mentioned baseband... how about flashing a new one?
I trust service centers a bit... they helped me with my old Galaxy 5, even out of warranty
Sent from my Tab 2 using XDA-Developers app
fr4n said:
Now that you mentioned baseband... how about flashing a new one?
I trust service centers a bit... they helped me with my old Galaxy 5, even out of warranty
Sent from my Tab 2 using XDA-Developers app
Click to expand...
Click to collapse
Hah, Going out of station for a week holiday, will flash when back. Lets see what happens, will post the result after that.
THANKS FOR YOUR HELP.
xanubhavx said:
Hah, Going out of station for a week holiday, will flash when back. Lets see what happens, will post the result after that.
THANKS FOR YOUR HELP.
Click to expand...
Click to collapse
Have a nice holiday, bro!
fr4n said:
Have a nice holiday, bro!
Click to expand...
Click to collapse
Flashing with odin wont helped me. anyways thanks for the idea.
Now the condition is even worst, after loosing signals, I need to turn it off and slap it over the sim slot area & then restart, to get my signals back. one more thing, i dont know the date, but when i put it on charge, i wont loose signals for whole night. BUT ONLY ONCE
Just De-assembled everything, and hoping for a magic that when i assemble it, that problem will be over.

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